M Hotel Buffalo

4/10

Poor

11 Mar 2026

Dannielle

The property was very dated and the rooms were not very clean. Also, upon arrival the staff was very unpleasant to work with and we arrived early with a noted early arrival check in time and they would not accomodate this and would not let us into our room until 4pm, which made us late to our reservations for a show at Sheas theater. They also placed a rather large hold on my credit card for incidentals that took almost a week to be returned to my card. We will not be staying here again in the future.

Family_with_children

10/10

Exceptional

10 Mar 2026

Ferline

Perfect place for families

8/10

Excellent

09 Mar 2026

Dalaine

N/A

Self

8/10

Excellent

08 Mar 2026

Emma

Convenient for shopping and key ban centre

Family

10/10

Exceptional

07 Mar 2026

shearnna

Was a beautiful

4/10

Poor

05 Mar 2026

Ryan

Dirty

10/10

Exceptional

02 Mar 2026

Aaron

Very polite the staff were and helpful and the hotel is very clean

10/10

Exceptional

02 Mar 2026

Christopher

Great stay!

4/10

Poor

01 Mar 2026

Kieran

Staff was amazing and not a part of the reason that the review is Low.

Now that that is out of the way. When walking into the room I was surprised that the room was dark and not in a lights are off way. I had the lights on, in a modern era a little more light would be a nice to have but the darkness of the room hid some of the wear and tear of the outdated room. Outlets that were too loose or bedside outlets that did not work entirely due to the power strip behind the bed not holding the plug in entirely to work. This is the 2nd time I have stayed here and Its been under renovations or at least appeared to be both times but in side looks like nothing has changed. I am debating If I keep the reservation I have booked for later in the year at the M Hotel Buffalo...

Pros:
Location: is central to most and the mall next door while looking run down from the outside is very much alive and active. Pool: While I was right next door to the pool I did not get to enjoy it due to all the other traffic and Loud Hockey group....
Cons:
Loud Hockey Group. Room Darkness, some lights were not even working and were broken. Outlets are not stable (bring a power strip and find a hidden outlet to charge your stuff).

If it wasn't for the price I'd take my business elsewhere but you certainly get what you pay for which isnt alot. (in my opinion)

Self

10/10

Exceptional

01 Mar 2026

VIKKI

Room was great never interacted with staff

Friends

6/10

Pleasant

28 Feb 2026

Richard

Check is at a late 4pm. Arrived at 4, told jacuzzi suite has no water and offered upgrade to balcony room (Buffalo in February next to the Thruway) no thanks. Then turns out it just had not been cleaned yet, can you wait 15 min ok sure. An hour later I have to insist is my room ready? Rooms ok and clean but to warm even with climate control off. Turn to AC, its off for the winter. Nice property too bad too much not up to par.

8/10

Excellent

25 Feb 2026

Deshonna

Me and my son absolutely love this hotel he's three the courtyard is beautiful tropical Oasis !!!

Family_with_children

8/10

Excellent

24 Feb 2026

Makayla

.

8/10

Excellent

24 Feb 2026

Jumi

Clean
Kind
Good location

8/10

Excellent

23 Feb 2026

Mary

Didn’t get the room I booked Housekeeping never came until the last day Friendly staff loved the access to the courtyard

Partner

8/10

Excellent

23 Feb 2026

Heather

The hotel was in a great location and the pool was awesome.

Friends_and_family Family

2/10

Poor

22 Feb 2026

Jessica

Absolutely, 100% the worst hotel I’ve ever stayed at, BY FAR. If I could give zero or negative stars, I would. As soon as you walk into your room, you’re met with extremely hot, stale air. You go to the thermostat, it’s set at 74 but is definitely way hotter in the room. You turn it down to 68… Keeps getting warmer. Turn it down to 65… Keeps getting warmer. Turn it down to 60… Keeps getting warmer. Turn it off completely? You guessed it, KEEPS GETTING WARMER. If you ask the staff about it they tell you it’s because you’re in a courtyard room off of the pool and it’s the heat coming from the pool. But even people who weren’t by the pool were complaining about how hot their rooms were and the air around the pool was FREEZING. Like, wear a hoodie, sweatpants, and beanie freezing, so it definitely wasn’t warm because of the pool.

In addition to boiling for my entire trip, the bathroom was disgusting. The sink was so cracked I’m not quite sure how it still held water. The lights were flickering. Paint was falling off the walls. And the shower? Well, we chose not to shower during our stay, that’s how disgusting it was.

0/5 stars, do not recommend and will not be returning.

Family_with_children

8/10

Excellent

21 Feb 2026

Pia

We got this room for super cheap. (1st floor walkout to courtyard). Loved the pool/courtyard area. Felt like a tropical vacation! Breakfast was amazing - so many great options, although my kids are used to having a waffle maker but those usually come with long lines. Seating area was spacious and clean with lots of staff cleaning promptly. We sat by the window with a beautiful view of the courtyard. Amazing location close to Walden Galleria where we went for Dave and Busters and Cheesecake Factory for dinner as well as Target for necessities.
Some cons were- bathtub had a lot of cracks/peeling which gave my kids the ick. Our door to courtyard was finicky but we managed to get around it. Also the doors to the hallway could use more soundproofing as we could hear everything and everyones conversation in the hall.. it was a bit of a rowdy weekend with a hockey tournament group staying. But overall we had an absolute blast and looking forward to returning!

Family_with_children

2/10

Poor

19 Feb 2026

Craig

Rooms were horrible. Air did not work so was very hot in room. Bottom of tub and sink coatings were chipping off. Shower curtain rod was barely attached to the walls and hanging Neighbors extremely loud all night. Overall I would not recommend a comfortable stay.

10/10

Exceptional

17 Feb 2026

Harper

Our family stayed there and we were very satisfied. The building is older, but they still care and are trying hard. The rooms and halls were clean. The walls were freshly painted. There was lots of staff. The location is perfect - practically in the parking lot of the Walden Galleria. Kids could walk there by themselves if they wanted to. There were a lot of people enjoying the pool and the atrium area. The atrium area is like going into a time-warp - in a good way. It's old, but it's well maintained and clean. The beds and pillows were as comfortable and confidence-inspiring as they would have been had we stayed at a Hampton Inn or Holiday Inn Express (where we otherwise might have stayed). The wifi worked fine. The breakfast was what one would expect. Eggs, homefries, toast, bagels, danish, muffins, sausage, fruit, cereal, juice, coffee, tea. No waffle iron, but didn't miss it. Next time back in Buffalo and if we want an excellent value we'll definitely go back to M.

Family_with_children

10/10

Exceptional

17 Feb 2026

Jonathan

Room was nice. I don't know if i got a renovated room but i think for the price of was better than i expected

Self

8/10

Excellent

17 Feb 2026

Chris

Hotel was great. Only complaint was that the swimming pool was very cold!

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Rosette

Fantastic

Leisure Friends

4/10

Poor

16 Feb 2026

KACEY

we were given a room with no microwave. They would not give us one. We had to go to the 2nd floor any time we wanted to warm up food, cold by the time we would get back.

Friends_and_family Family

6/10

Pleasant

16 Feb 2026

diane

Room needs to be updated but it was clean. Many kids sports teams there and the courtyard was loud till 2AM with drunk parents. Parents not supervising kids in the pool. Restaurant ran out of food. Staff was
Nice.

Leisure Family

4/10

Poor

16 Feb 2026

Daniel

Room was fine, bed was ok, bathroom was clean. However a group of kids from a wrestling tournament and a group of kids from a hockey tournament were running all over the 1st floor being obnoxious. The hotel only had 1 security person on site at the time and she was trying her best. We almost packed up and went to another hotel. I know this isnt on the hotel but the person in charge of the kids.

Leisure Partner

6/10

Pleasant

16 Feb 2026

Shawnay

Paint was peeling in the tub and the water didn’t get hot. Other patrons were hosting a party in the indoor yard. No reservation sign was posted to prevent other paying patrons from inadvertently entering the party and being rudely informed that it was happening.

Leisure Partner

10/10

Exceptional

12 Feb 2026

laith

Good hotel to stay compering to booking price

Business Self

10/10

Exceptional

08 Feb 2026

Tasheana

Staff was very helpful and the rooms were clean.

Leisure Family_with_children

6/10

Pleasant

05 Feb 2026

Samantha

The heat/ac must have been broken. I set the room at 60 degrees F because it was so warm in there but I left it as is while I went out, thinking maybe it just needed some time. When I came back it was still incredibly warm in the room so much so that I was sweating just from sitting down. I shouldn’t have to buy a desk fan just to be comfortable for my stay. Other than that the room was alright as it was.

Business Self

10/10

Exceptional

05 Feb 2026

Margo

Comfortable clean room loving

2/10

Poor

05 Feb 2026

Letao

Whole environment

2/10

Poor

02 Feb 2026

Carnell

Found a needle when we open the pull out couch

4/10

Poor

30 Jan 2026

James

Not as clean

6/10

Pleasant

25 Jan 2026

Leonora

Breakfast wasok, not much selection, room was ok. Maintance guy was extremely rude towards KIDS at the pool, instead of addressing the

parents sitting there

Friends_and_family Family

8/10

Excellent

25 Jan 2026

Larry

Nice rooms but outdated

6/10

Pleasant

24 Jan 2026

Amanda

Rooms are not good

Leisure Family

2/10

Poor

24 Jan 2026

Jane

Staff was clueless…. Room was dirty and old. Never took off my shoes. Didn’t even bother to shower completely disgusting. Door lock problems. Pillow uncomfortable. Will never stay here again!

6/10

Pleasant

19 Jan 2026

Laura M.

It could have been worse - but it could have definitely been better - we went for the pool for the kids- the pool was nice to look at but up close it was cloudy and had chunks of debris floating in it. The room was outdated and dirty, copious amounts of cords piled in the corner. Mildew in the shower, the bathroom vanity was peeling, we had to call for maintenance twice - once the heater wasn't working and then the shower was stuck on and the phone didn't work - maintenance gets a A+ they were prompt and pleasant and took care of the problem. Breakfast was disappointing even in the scope of quick grab and go - we passed on what was available. Overall disappointed in the visit.

Leisure Family_with_children

10/10

Exceptional

17 Jan 2026

Debra

We have stayed here a few times and it is always pleasant. Clean, beautiful courtyard with pool, hot breakfast and friendly staff.

Business

2/10

Poor

16 Jan 2026

Matthew

Terrible, dirty room very out dated, dark dingy unclean pool with dust chunks floating that fell from the roof above, would never stay here again, around and mold all throughout the room

Friends_and_family Family

8/10

Excellent

14 Jan 2026

Dimitry

yes

2/10

Poor

13 Jan 2026

Jaclyn

When we checked in there were none of the rooms that we had booked available - instead of getting the courtyard room with 2 queens that we booked we were offered a ground level room facing the parking lot with two double beds and told that was our only option. The carpet was filthy, and the room smelled like puke. All we were offered was a 25% discount on the room rate. TOTALLY UNACCEPTABLE!

Leisure Family_with_children

8/10

Excellent

09 Jan 2026

Gregory

Was good for the kids to use the pool.and being close to the mall was a plus. We stayed in the Atrium room first floor and it was clean but outdated like from the 70's and the tub was chipped and the doors wouldn't close properly . There was a ton of hockey teams there that partied in the atrium till 3 am . Breakfast was sufficient eggs home fries sausage patties toast bagels cereal yogurt coffee and juice

Friends_and_family Family

8/10

Excellent

09 Jan 2026

Tomini

The rooms were nice and spacious, the only issue we had was that the ac wasn’t working. We had to turn of the thermostat and even at that it was still pretty warm.

4/10

Poor

07 Jan 2026

Edna

The shower and sink were slow to drain water so taking a shower was like standing in dirty water. The power also went out and stayed out for several hours. Parking was a nightmare as the hotel was full. People even parked in the handicap spaces without a handicap tag. I was unable to get a receipt because the computer system was down.

Leisure Family

8/10

Excellent

07 Jan 2026

Rehana

Staff were very friendly and accommodating. Great food in restaurant. Building was under construction so i unfortunately could not enjoy some things i was looking forward to but that was out of their control. It was an overall pleasant experience and right next to a lot of shops and places to eat.

Business_and_leisure Self

10/10

Exceptional

07 Jan 2026

James

Staff was courteous and room was very clean

Business_and_leisure Family

6/10

Pleasant

06 Jan 2026

Jason

Hotel needs a major update. Looks like a hotel that was built in the 80's,which it was. Seems rooms filled up early as we were given a handicapped room, which we are not.(Hate that if someone needed a Handicapped room we were in it unnecessarily.) Service was good, beds very uncomfortable.

4/10

Poor

06 Jan 2026

Norlen

Room wasn't the cleanest, and also the sound proofing is so bad at this hotel, I can hear people talking, flushing there toilets, watching tv, my sleep wasn't good at all

Leisure Family_with_children

10/10

Exceptional

06 Jan 2026

Felix

Clean, friendly staff, very affordable!

Partner

10/10

Exceptional

05 Jan 2026

Tahera

I and my son we had a good stayed at the hotel. The atmosphere was great and the staff was friendly like mr rupam. Room was clean, lobby was clean, quiet, breakfast was completely healthy, testy and coffee was available all day and evening. I recommend you when looking for hotel. Thanks .

Leisure Family

2/10

Poor

04 Jan 2026

Holly

The room was hot and stuffy. Walls paper thin. Could hear neighbours until 4am. Then was woken up by an alarm in another room. Worst night sleep ever. Or should I say I didn’t sleep. Upset that I pay good money to be disturbed all night.

8/10

Excellent

04 Jan 2026

ANDREW

Yes, room was loud, and warm. Staff were friendly and helpful

8/10

Excellent

03 Jan 2026

Tony

I know it was on a weekend when the Bills were playing but when we went to Twigs for food and drink waited 15 minutes for our first drink and then almost an hour for food,they were understaffed knowing it was a game weekend. Staff was great and very friendly, room was comfortable and clean.

Leisure Partner

8/10

Excellent

03 Jan 2026

Carolyn

The pool and lobby area and breakfast area were all great!

8/10

Excellent

02 Jan 2026

Gregory

Hotel was experiencing a power outage but the front desk staff ans manager were very accommodating and helpful.
They stayed composed under the adverse circumstances

Partner

6/10

Pleasant

02 Jan 2026

Edgar

It need renovations to be update. Front desk didn’t help in putting an extra bed knowing that we reserved for 5 people.

Leisure Family

8/10

Excellent

01 Jan 2026

Steven

Nice open spaces. Large pool/gathering area. Plenty of parking. Still some areas that need updating but seems they are working on it.

Family

8/10

Excellent

31 Dec 2025

Brian

Enjoyed our stay the rooms were clean a little run down. But my overall stay was excellent. I wish they had a bit more variety for breakfast maybe throw in pancakes and parking was limited. I had a hard time finding a parking space. But overall, I enjoyed my stay and would return again. Excellent hotel for families.

Leisure Partner

2/10

Poor

30 Dec 2025

Nicole

We woke up with no power! Bathroom dirty, Beer bottle caps on the chair

4/10

Poor

29 Dec 2025

robert

we have to wait 40 minutes to make chek in

Partner

6/10

Pleasant

29 Dec 2025

Emma

Burn holes in our sheets and some stains. Missing coat hangers. One staff member did have an annoyed reaction with us after we said we accidentally spilled water somewhere in the hotel. Otherwise, very comfortable and good stay.

Leisure Partner

4/10

Poor

29 Dec 2025

Jeshua

There was 1 person checking in a line of 30 people, and the power went out which wasn't really their fault but not enough emergency lighting in the lobby

Leisure Friends

6/10

Pleasant

29 Dec 2025

John P

Room was in bad shape, especially the bathroom. Mini fridge did not work, mold in shower, bathroom ceiling leaking.

10/10

Exceptional

29 Dec 2025

Jason

The refrigerator didn’t work and the room was chilly

Friends_and_family Family

8/10

Excellent

29 Dec 2025

Avalon

Good for a short stay

4/10

Poor

29 Dec 2025

Amy

kjk

Leisure Partner

8/10

Excellent

29 Dec 2025

Megan

We were there on 2 very busy weekend nights. The bar manager was exceptional! 10 out of 10 for Scott! The only reason i didnt give 5 stars was the cold shower. My husbands the night before had hot water so it may have been that everyone was using it this morning. We will be back!

Leisure Family

4/10

Poor

29 Dec 2025

P

The guy at the desk barely spoke to me - totally disinterested. Mumbled a few things I couldn’t understand. No hot water in the morning, stains all over the carpets, fire alarms going off… Will try to avoid in future. Dump.

6/10

Pleasant

28 Dec 2025

Sarah

My ten year old son and I stopped in Buffalo for a night. He LOVED the pool. Our room opened up to it. He said it was one of his favorite hotels... That being said, it was clear the hotel hasn't been thoroughly cleaned or maintained in fifteen or twenty years. It was run down, dirty, and falling apart. The guest facing staff was incredibly kind and helpful- no knock on them, they're polishing a turd the best they can. Breakfast was standard hotel fair. Great location. One of those \"we got what we paid for.\"

6/10

Pleasant

28 Dec 2025

Dawn

The staff at the bar and lounge inside the hotel were fantastic. Friendly and engaging and the food was good. The hotel part on the other hand, the staff were unfriendly and not at all helpful. The room seemed dirty with paint chipping in the tub and bathroom. The shower was broken and the bathroom sink was leaking. The room was an absolute sauna even after turning down the heat all the way to 60. The fan was not working to cool the room. Ceiling tiles were missing in the hallways and leaking into buckets on the floor.

Friends_and_family Family

8/10

Excellent

28 Dec 2025

Joseph

Everything was beautiful. Staff very kind and friendly. They are renovating rooms so bathroom was in need of repair but all fixtures working and we would stay again. I love this hotel and location was fantastic . Right off I90 and huge mall right beside hotel. Restaurants right across the road.

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

Krystian

Amazing

8/10

Excellent

24 Dec 2025

Shannon

Clean rooms, but incredibly dated. Ameneties are lacking, but staff was nice.

Business_and_leisure Partner

8/10

Excellent

24 Dec 2025

Antoine

This visit was a confrontation visit i was staying in a courtyard room .with access to the courtyard. I went out my room to the courtyard where there was a event taking place ,i went to the bar where i was confronted with a RACIST STAFF MEMBER who berated me for being in the courtyard. She was loud and demanding that i leave the event IMMEDIATELY without explaining anything to me. I was admonished and belittled in front of 60 people in the bar .this particular bar staff member was on disabilty but working full-time hours.she was rude and very nasty and works the twigs bar on some occasions. I love this hotel but i have been a guest 5 times and this was the worst hotel interaction of 2025

Leisure Self

10/10

Exceptional

24 Dec 2025

Antoine

This is a very professional run hotel. One awesome aspect is the 24 hour security presence.all Staff are very polite.

Leisure Self

6/10

Pleasant

22 Dec 2025

Rocio Dolores

The staff are excellent, the pool are was excellent too.
The room okay, the shower tub has mold. It’s smoking free but everywhere smell canavis.
Room closed to the pool area very noise until 10:00 pm.

Leisure Self

10/10

Exceptional

19 Dec 2025

Ryan

Was a good room and decent stay

10/10

Exceptional

19 Dec 2025

Robert

Staff is very pleasent

Leisure Family

6/10

Pleasant

17 Dec 2025

Zachary Ryan

Low water pressure and room was always hot.

Leisure Family

10/10

Exceptional

17 Dec 2025

Victor A

Nicely located and the rooms are very spacious

8/10

Excellent

16 Dec 2025

Robert

Great sunset on the lake large glass windows to the West convenient to the mall

Leisure Partner

6/10

Pleasant

16 Dec 2025

Misty

This was our second time staying at this hotel. We really enjoyed it back in May, but this stay was not nearly as enjoyable. It started at check-in, where I was essentially ignored. The gentleman said as few words as possible. It was weird. On our long walk to our room, there were about ten stains on the carpet and a part of the ceiling that had fallen and had water leaking all over the floor. In our room, the fire alarm was hanging off of the wall, a couple of lights didn't work, the remote barely worked, under the sink in the bathroom was completely falling off and it was insanely hot in our room and no way to actually turn the heat down or off. We tried countless times! There were two phones in the room, but neither one worked. Our main reason for staying was the pool and unfortunately, it was not heated as stated and the area that the pool is in was very chilly, cold even. Breakfast on the first day was terrible. Dry. On the second day, though, everything was delicious. Even with all the negatives, we managed to enjoy ourselves.

Friends_and_family Family

8/10

Excellent

15 Dec 2025

Melissa

Clean room, pleasant staff, room was larger than expected

Friends_and_family Family

10/10

Exceptional

14 Dec 2025

William

RETURNING TO THE AIRPORT - YES

Did not know to call the hotel for a shuttle service upon my arrival to Buffalo.

Business Family

2/10

Poor

12 Dec 2025

Felicia

Room wasn't clean. Mold on the bathroom walls . Walls are very thin so no sleep once the housekeeper starts working. Not up to par for the price.

Partner

10/10

Exceptional

11 Dec 2025

Antonio

Kind staff ,clean rooms

Leisure Friends

2/10

Poor

11 Dec 2025

Derek

No air conditioning in room, multiple key cards didn’t work. Multiple attempts with staff. Never resolved

Leisure Family

10/10

Exceptional

09 Dec 2025

Richard

Airport shuttle was prompt and cortiest

Leisure Family

2/10

Poor

09 Dec 2025

Cherise

. I called the hotel the day before my arrival to see if I could get early check in/ set up shuttle service. i was told to call back when we land, once I got to the hotel I asked if I could get early check in, I was told that they couldn’t find my reservation, Then was told that early check in wasn’t till 2 pm. No where does it say that early check in starts at 2 pm, nor was I told before my arrival. was charged a 250 deposit which is not noted anywhere. Our room The Air conditioning does not work, blows hot air. No way to shut it off. We were told that maintenance would come look at it, at midnight. We said no wait till Am. Air never fixed. Went to front desk at 8pm told them about air, We were moved to another room, same issue in that room. Only blows hot air, will not shut off. went down a 2nd time to tell them about air. was told that I was going to be upgraded to a deluxe king room and was going to be charged 66.00 for my remaining 2 nights. Got new room, I was downgraded from my previous rooms and still charged same price. Only offered 25% off of stay and still charged 25 fee for early Check in. Staff is horrible except for a few people willing to help.

Leisure Partner

2/10

Poor

09 Dec 2025

Licinda

There was no breakfast, our room was really hot and I requested a fan and I received nothing. They kept telling me they will call maintenance. It was also loud. I’ve never had such a horrible experience in my life. I couldn’t sleep because there was no air circulating. I had to open the door and it still was too hot.

Friends_and_family Family

10/10

Exceptional

09 Dec 2025

Derek

Was great experience
Once again !

8/10

Excellent

08 Dec 2025

Cody

Room was okay nothing special the rest of the hotel was a very nice

Leisure Partner

8/10

Excellent

08 Dec 2025

Andrew

Room was clean, great location. Staff at check in were too rushed, and were mechanical in their approach. No direction to the rooms were given, as there was a long line of people checking in

Leisure Family

8/10

Excellent

08 Dec 2025

Stephen

Comfortable clean room. Could use some updates but overall nice.
Front desk and staff not overly friendly

Partner

6/10

Pleasant

08 Dec 2025

Richard

Needs updating from top to bottom. Bathroom tile falling apart. Furniture chipped and worn. Hallways with paint chipping and wallpaper falling. Pool was excellent along with center courtyard area. Very convenient for dining and shopping and getting anywhere you’d like in Buffalo. Front desk was young kids who weren’t terribly polite or helpful. Ben heard one cursing while guests waited to check in.

Leisure Family

8/10

Excellent

08 Dec 2025

Sophia

Easily accessible. nice staff. bathtub needs a repaint. little scary lol

Leisure Family

8/10

Excellent

08 Dec 2025

Richard

Nice stay. Great restaraunt/bar area. Indoor courtyard is nice with the pool.

Clean rooms and facilities. A little outdated, but still comfortable.

Thin walls. We had a couple next to us that kept us awake much of the night.

Friends_and_family Family

4/10

Poor

07 Dec 2025

Melissa

I gave this hotel a 2 out of 5 stars only for the condition of the room.
The toilet seat was broken, the alarm clock and phone did not work (there were so many cords knotted up, I couldn't tell if they just weren't plugged in, but this should have been noticed and ready for guests), an outlet with a light did not work which reduced our lighting in the room (I tried to plug in my laptop and outlet didn't work), desk was not wiped (sticky substance on it), bathroom wall needed a good wiping, the room smelled of smoke (we reported it as its a non-smoking facility and didn't want to be charged/blamed), but also the smoke detector was hanging from wall (assuming previous guest disconnected it to smoke, but again, this should have been noticed by cleaning staff before another guest arrived).
Staff were super friendly and helpful.
Lobby and pool area/courtyard are beautiful.
Halls/flooring in halls renovated/modern.
Free hot buffet breakfast was a bonus and was pretty good.
The rating is directly related to the condition of the room.

Leisure Family_with_children