M Hotel Buffalo

10/10

Exceptional

16 May 2026

Kurt

It has been my go to place for a couple years now as I live in Pennsylvania, but travel outside the country so I have to go up to Buffalo to catch a flight to get there. I enjoy Danielle‘s sense of humor and company at the bar when I stay there. I also noticed some new evening staff as it’s been two months since I was there last that also seemed very pleasant and helpful. Breakfast is very good also. This was the first time I stayed in one of the remodeled rooms was quite nice. Thank you, kurt ramsey

Self

10/10

Exceptional

15 May 2026

Shawnta

Everything was better than expected. The room were really clean. Check in was easy and the staff were amazing. We enjoyed the complimentary breakfast and the indoor pool. We have already booked another stay here August.

Family

6/10

Pleasant

12 May 2026

Deshonna

The hotel is okay I bring my son often he loves the pool the galleria mall is also right out the back door so it's easy to access you just walk across the parking lot the staff is pretty good I really just don't like that the pool room isn't always heated sometimes it's really cold and the pool itself it's sometimes cold as well overall we will stay again it's not a bad hotel and the weekday prices are good too

Family_with_children

8/10

Excellent

12 May 2026

Kurt

Your breakfast was very good. Everything was fine but the bar was busy and they closed anyways at 11 o’clock. I was rather surprised it might’ve even been 10 o’clock, but I just spent 30 hours in airports and on airplanes.

Self

10/10

Exceptional

07 May 2026

Paul

Clean room and price is fair

Business

10/10

Exceptional

05 May 2026

Taylor

Clean and good breakfast

4/10

Poor

05 May 2026

Shahla

Hotel was so old carpet so dirty bathroom equipment quite old.

Partner

6/10

Pleasant

04 May 2026

Akaiya

Rooms definitely needs improvement i switch rooms 3 times and the t.v didn’t work

Self

8/10

Excellent

03 May 2026

Tera

Loved the room that opened up to the pool, pool is a little smaller than I had thought but still enjoyable. Breakfast was great.

Family_with_children

10/10

Exceptional

02 May 2026

Sahar

very clean room, helpful staff, and the breakfast was very good, the availability of the airport shuttle was an adding point.

8/10

Excellent

01 May 2026

valerie

Polite staff and good service

Partner

10/10

Exceptional

01 May 2026

Lorraine

The room was clean very nice the court yard and pool area was beautiful

8/10

Excellent

01 May 2026

Lorene

The breakfast menu was great, hotel was clean but the wifi was terrible.

Family_with_children

8/10

Excellent

30 Apr 2026

Amy

Nice hotel. Would be better with some updates

10/10

Exceptional

30 Apr 2026

melissa

None, park goo

8/10

Excellent

29 Apr 2026

Reanna

Breakfast was okay and parking was great!

Family_with_children

8/10

Excellent

29 Apr 2026

Julisa

Great stay

10/10

Exceptional

29 Apr 2026

Neri

Excellent hotel! Clean, great service, and very comfortable. Highly recommend — I will definitely be back!

2/10

Poor

28 Apr 2026

Theodore

The room was clean. The tub and tiles were damaged as was the. bathroom sink. It looked like acid had eaten away at the tu. and sink.

Friends

10/10

Exceptional

28 Apr 2026

Jennifer

We really enjoyed our stay at the M Hotel in Buffalo. Its location was perfect—close to both restaurants and the mall—so it was easy to keep the kids entertained between family visits. The pool was excellent, and having access to a laundry room was a huge plus (with no wait, which was surprising).

Even though the hotel was busy with kids in town for local tournaments, it never felt loud or chaotic. The kids were well-behaved, which made for a relaxed and comfortable stay overall.

Family_with_children

6/10

Pleasant

27 Apr 2026

Susan

Black mold in shower
The breakfast was straight up disgusting and I’m not looking for anything fancy

Partner

8/10

Excellent

25 Apr 2026

Joel

Staff very good at what they do!

Family

10/10

Exceptional

21 Apr 2026

Jeremy

The sound of water in the courtyard makes it very peaceful with all the plants and trees surrounding. Kids in the pool playing and having fun made it seem like a beach vacation. The staff greats you warmly and the restaurant on site has a decent menu for quick food and drinks. Nice place to stay and the location is very convenient.

Friends_and_family Family

4/10

Poor

16 Apr 2026

Denice

No eggs terrible. Potatoes cold. Ate a bagel and coffee not good either. Will not stay again.

Friends

2/10

Poor

13 Apr 2026

Sue

Rooms especially bathrooms really run down. Shower was peeling, carpet is dirty and beds and Pillows are lumpy .

Staff was very helpful and friendly

will not stay again .

Friends

2/10

Poor

13 Apr 2026

Jenn

Customer service was horrible!!!! We had already purchased are room and they wanted $250 to hold for the night!!
They still have not giving are $ back

4/10

Poor

10 Apr 2026

Salvador

Badrooms not really clean and oxided in some parts, not really in good conditions, window of the room present a leak that coming from the exterior. Bedrooms really unconfortable. Need a bigger remodelling.

Staff really good.

10/10

Exceptional

08 Apr 2026

Kelvin

The Staff Was Quite Accommodating During My Stay

Friends_and_family Friends

10/10

Exceptional

08 Apr 2026

Terrence

Hotel has a nice set up but could really use some upgrades. Bathrooms, walls, beds, hallways. Some upgrades would be nice.

Business Friends

10/10

Exceptional

06 Apr 2026

Jennifer

Staycation with the grandkids for the pool awesome time everything was perfect very good price on a Sunday night every time I took a walk I see someone cleaning up I even was watching the room attendant very thorough cleaning of the room next door thank you for a wonderful time

Friends_and_family Family

4/10

Poor

06 Apr 2026

Hector

They never told me the time for breakfast or anything and didn’t tell me what time they closed the pool either

Partner

4/10

Poor

06 Apr 2026

Pawel

Breakfast not any good

Family_with_children

10/10

Exceptional

06 Apr 2026

keyunna

Breakfast was limited; my room had to be changed because there were damages done to the room, the front desk staff gave a family keys to my room, and I had to walk to the door to see why someone was trying to come in on me and my child. They did not apologize just reset my keys for the room. This hotel is very big but is in need of a major update fast.

Friends_and_family Family

8/10

Excellent

05 Apr 2026

Jonathan

Good

10/10

Exceptional

04 Apr 2026

Helen

Breakfast is good , parking is safe and room is ckean and big.

Partner

10/10

Exceptional

04 Apr 2026

Anthony

Good

Family

2/10

Poor

04 Apr 2026

Stonie

Nothing

2/10

Poor

04 Apr 2026

SARAH

It is disgusting it smells

2/10

Poor

03 Apr 2026

Chaneice

They dont like to give you your downpayment back

10/10

Exceptional

02 Apr 2026

Kelvin

Everything About M Hotel Was Very Close To Excellent

8/10

Excellent

01 Apr 2026

Peter

Good

10/10

Exceptional

01 Apr 2026

Rashida

Comfortable, clean, good service only thing I didn’t like was the breakfast need more different meat overall, it was wonderful

Self

2/10

Poor

01 Apr 2026

Mitch

Room we booked was unavailable. Made the hotel decision based upon King rooms. Receied a double queen instead. No apologies or amendments. Tub was chipping horribly. Musty smell. Wallpaper chipping and peeling. Plastic alarms and devices looked old and tired. Shower took forever to heat. No sound proofing. And very loud service maintenance and drilling happening early in the morning without notice from staff upon checkin.

Partner

6/10

Pleasant

31 Mar 2026

Citlalli

Room was not ready an hour after the check-in time. Desk was nice and upgrading our room, the new room had no AC. When front desk was contacted, someone came at 8am, touched some buttons and left without communicating anything to us or fixing anything. Then, toilet wouldn't flush. We let them know around noon, they contacted us at 11:30pm if we wanted to move rooms. Parking was easy and always available and breakfast was good and runs pretty late.

Partner

6/10

Pleasant

30 Mar 2026

ArMoneka

Very hot no ac, my room didn’t have a microwave and the sauna was broken

Self

6/10

Pleasant

30 Mar 2026

Michael

Check-in was at 400 pm. I arrived at 420 pm. Room wasn't ready. Had to wait. Staff was very sympathetic, especially when I told him i would settle for even a smaller room. He was pleased and offered to drop down, without prompting, my in incidentals charge from $250 to $100. Then my original-type room became available around 435 pm, but he kept the lower incidental charge.

Self

2/10

Poor

30 Mar 2026

Elijah

The bathroom felt like you was staying in a motel not a hotel the AC didn’t work was just heat the railing in the room was broken could have injured someone

Family_with_children

4/10

Poor

29 Mar 2026

Rebecca

Room was clean, but this is an older hotel that could use some remodeling. Aside from older decor, our shower curtain rod was loose and there wasn’t a drain in the tub. My son was locked out of the room and stranded on the balcony. He had his keycard, but it did not work.

The biggest issue was the fight that broke out at 1 am on our hall among guests. It sounded like 10+ people in the hallway. Lots of shouting and vulgar language. There were security guards downstairs, but they did not seem to be doing anything about the fight on the second floor. One person called the front desk and was told the police had been called. No one apologized for the disturbance. I would not stay here again.

Family

6/10

Pleasant

29 Mar 2026

Robby

Room was old but clean. AC didn’t work.

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Tiffany

It was perfect

Self

4/10

Poor

28 Mar 2026

Walter

Really basic. I kept expecting cockroaches, that's the vibes this place gives off.

Family_with_children

8/10

Excellent

28 Mar 2026

Arnishia

Breakfast was fresh

10/10

Exceptional

26 Mar 2026

Frank

Yes breakfast was good an way more they enough parking

10/10

Exceptional

24 Mar 2026

Vincent

Check in Stall at Desk was very friendly & accommodating. Especially a staff member named Mike. He allowed me early access & upgraded my room type at no charge. Great gentleman and very friendly. Door men/Porter staff extremely helpful. Allowed me store my personal effects at no charge prior to check in.

Self

10/10

Exceptional

23 Mar 2026

Derek

Beautiful Stay

Partner

6/10

Pleasant

22 Mar 2026

Matt

The hotel was ok. Unfortunately the sauna wasn’t working which was disappointing. The breakfast was good.

Friends_and_family Family

6/10

Pleasant

22 Mar 2026

Mara

Breakfast was the typical mid-level quality and selections you'd expect from a budget friendly hotel. Pet friendly.

Partner

8/10

Excellent

22 Mar 2026

Paul

Overall the stay was good, however i had reserved a suite, and upon check-in learned that they had apparently been over sold. I was given a standard room with two queen beds, but i guess i thought there might be some price adjustment/compensation. The 3 stars for property condition relates to an area of the hallway which had restaurant style bus tubs covering areas of the floor to catch water leaking from the ceiling

Self

8/10

Excellent

19 Mar 2026

Chris

Front desk wasn’t very friendly.

Family_with_children

10/10

Exceptional

19 Mar 2026

BRENDA

The staff was friendly and the suttle was quick with a nice driver

Family_with_children

10/10

Exceptional

19 Mar 2026

Jennifer

We had a great time.

Family_with_children

10/10

Exceptional

19 Mar 2026

Cherrelle

Loved the room I booked “King Suite” it was like a mini apartment.

Partner

10/10

Exceptional

18 Mar 2026

keyunna

This hotel is in a great location and provides shuttle service to and from the airport! The breakfast smelled amazing! The staff is great! However, this hotel needs some major renovations and soon. I would stay again! As a matter of fact I am planning a summer trip to Buffalo and this hotel is on my list!

Self

8/10

Excellent

18 Mar 2026

satyne

The room was clean; a little dated but quiet, good area

8/10

Excellent

17 Mar 2026

Cathy

The people at the front desk on the afternoon shift were great, the bathrooms need work. But over all great experience.

Family_with_children

6/10

Pleasant

16 Mar 2026

betty

Staff great..especially Scott at twiggs

Partner

6/10

Pleasant

16 Mar 2026

Betty

I did not get the room I booked as it was a one bedroom suite with a jetted tub with a balcony and king size bed. Staff were not helpful at all. we tried to register early but were told they couldn't register us until 4 when we went back at 345 there were no rooms like I had booked so they put us in a small room and the ice machine on the 1st floor was broken and we had to go up to the 2nd floor to use a microwave. I definetely got a lot of walking in. The pool was a nice area even though there was no towels the first time we went so we used the towels from our room which when I asked for new ones they never came.

Partner

4/10

Poor

16 Mar 2026

Amanda

The property needs a huge update room was falling apart. Our A/C didn’t work, internet was off and on. Breakfast was awful. They have a beautiful courtyard which they could do sooo much more with.

Family_with_children

2/10

Poor

15 Mar 2026

Kenneth

Do not stay when travel hockey is in town. Absolute nightmare

Friends_and_family Family

8/10

Excellent

15 Mar 2026

Aubrey

Staff was helpful and friendly. We enjoyed the balcony overlooking the pool area. Continental breakfast was well-stocked and clean. Enjoyed live music in the Twigs lounge. Our only complaint was the shower/tub. While it was well-cleaned, it was quite old with the tile needing replaced, and the shower floor chipped off in places from what looked like a shower nat that had been previously glued down , which wasn't the greatest to stand on. Overall, a good experience!

Family

2/10

Poor

15 Mar 2026

Seth

Very dirty and sustained an injury due to unsafe room stairs next to bathroom

4/10

Poor

15 Mar 2026

Karen

Unfortunately this hotel is rapidly declining. 4 years ago when it was the Millennium it was great. I came back recently, traveling for business regularly. It's gone downhill in a matter of months.

Staff at the desk (besides 2 ladies) are completely incompetent. This is not rocket science - check guests into rooms, ideally the room they paid for. Over 5 months, there were at least 4 instances where the room I booked in advance & paid for up front was not available. You would think they would give me similar accomodations. For ex, if Jacuzzi king suite I booked was not available, at least a king bed with a couch. Nope, put in a tiny disability accessible room where the bathroom was bigger than the bedroom; I doubt a person in a wheelchair would have been able to fit around the bed. Adjoining rooms have ZERO sound insulation. It's like sharing a room with a complete stranger; you can hear them & they can hear you - every word. I requested a non adjoining room every time & can't even count the number of times I was put in one, only to have to lug everything back downstairs and request a change. 75% of hotel is "under renovation", only dark rooms around the pool - loud w/shrieking children - available. Buckets collecting water leaking from ceiling in hall. Wouldn't be surprised if housekeeping is paid under minimum wage off the books - not a single one speaks English. This place went from a slightly outdated good deal to a mess. Fine for 1 or 2 nights but don't expect much.

Self

10/10

Exceptional

13 Mar 2026

Felicia

Clean and well maintained hotel

Self

2/10

Poor

13 Mar 2026

Daniel

The person that checked me was rude when my card declined for some reason he was like are you sure you have the funds. That’s not how I would like to be greeted coming into a hotel anywhere and he was being ignorant when I said okay let me call my bank. The told me maybe you should have someone help you.

10/10

Exceptional

13 Mar 2026

Mary Ann

It's a very clean hotel, definitely smoke free. The breakfast was great as well. I would definitely recommend this hotel.

Friends_and_family Family

10/10

Exceptional

12 Mar 2026

Leeanne

Nice

4/10

Poor

11 Mar 2026

Dannielle

The property was very dated and the rooms were not very clean. Also, upon arrival the staff was very unpleasant to work with and we arrived early with a noted early arrival check in time and they would not accomodate this and would not let us into our room until 4pm, which made us late to our reservations for a show at Sheas theater. They also placed a rather large hold on my credit card for incidentals that took almost a week to be returned to my card. We will not be staying here again in the future.

Family_with_children

10/10

Exceptional

10 Mar 2026

Ferline

Perfect place for families

8/10

Excellent

09 Mar 2026

Dalaine

N/A

Self

8/10

Excellent

08 Mar 2026

Emma

Convenient for shopping and key ban centre

Family

10/10

Exceptional

07 Mar 2026

shearnna

Was a beautiful

4/10

Poor

05 Mar 2026

Ryan

Dirty

10/10

Exceptional

02 Mar 2026

Aaron

Very polite the staff were and helpful and the hotel is very clean

10/10

Exceptional

02 Mar 2026

Christopher

Great stay!

4/10

Poor

01 Mar 2026

Kieran

Staff was amazing and not a part of the reason that the review is Low.

Now that that is out of the way. When walking into the room I was surprised that the room was dark and not in a lights are off way. I had the lights on, in a modern era a little more light would be a nice to have but the darkness of the room hid some of the wear and tear of the outdated room. Outlets that were too loose or bedside outlets that did not work entirely due to the power strip behind the bed not holding the plug in entirely to work. This is the 2nd time I have stayed here and Its been under renovations or at least appeared to be both times but in side looks like nothing has changed. I am debating If I keep the reservation I have booked for later in the year at the M Hotel Buffalo...

Pros:
Location: is central to most and the mall next door while looking run down from the outside is very much alive and active. Pool: While I was right next door to the pool I did not get to enjoy it due to all the other traffic and Loud Hockey group....
Cons:
Loud Hockey Group. Room Darkness, some lights were not even working and were broken. Outlets are not stable (bring a power strip and find a hidden outlet to charge your stuff).

If it wasn't for the price I'd take my business elsewhere but you certainly get what you pay for which isnt alot. (in my opinion)

Self

10/10

Exceptional

01 Mar 2026

VIKKI

Room was great never interacted with staff

Friends

6/10

Pleasant

28 Feb 2026

Richard

Check is at a late 4pm. Arrived at 4, told jacuzzi suite has no water and offered upgrade to balcony room (Buffalo in February next to the Thruway) no thanks. Then turns out it just had not been cleaned yet, can you wait 15 min ok sure. An hour later I have to insist is my room ready? Rooms ok and clean but to warm even with climate control off. Turn to AC, its off for the winter. Nice property too bad too much not up to par.

8/10

Excellent

25 Feb 2026

Deshonna

Me and my son absolutely love this hotel he's three the courtyard is beautiful tropical Oasis !!!

Family_with_children

8/10

Excellent

24 Feb 2026

Makayla

.

8/10

Excellent

24 Feb 2026

Jumi

Clean
Kind
Good location

8/10

Excellent

23 Feb 2026

Mary

Didn’t get the room I booked Housekeeping never came until the last day Friendly staff loved the access to the courtyard

Partner

8/10

Excellent

23 Feb 2026

Heather

The hotel was in a great location and the pool was awesome.

Friends_and_family Family

2/10

Poor

22 Feb 2026

Jessica

Absolutely, 100% the worst hotel I’ve ever stayed at, BY FAR. If I could give zero or negative stars, I would. As soon as you walk into your room, you’re met with extremely hot, stale air. You go to the thermostat, it’s set at 74 but is definitely way hotter in the room. You turn it down to 68… Keeps getting warmer. Turn it down to 65… Keeps getting warmer. Turn it down to 60… Keeps getting warmer. Turn it off completely? You guessed it, KEEPS GETTING WARMER. If you ask the staff about it they tell you it’s because you’re in a courtyard room off of the pool and it’s the heat coming from the pool. But even people who weren’t by the pool were complaining about how hot their rooms were and the air around the pool was FREEZING. Like, wear a hoodie, sweatpants, and beanie freezing, so it definitely wasn’t warm because of the pool.

In addition to boiling for my entire trip, the bathroom was disgusting. The sink was so cracked I’m not quite sure how it still held water. The lights were flickering. Paint was falling off the walls. And the shower? Well, we chose not to shower during our stay, that’s how disgusting it was.

0/5 stars, do not recommend and will not be returning.

Family_with_children

8/10

Excellent

21 Feb 2026

Pia

We got this room for super cheap. (1st floor walkout to courtyard). Loved the pool/courtyard area. Felt like a tropical vacation! Breakfast was amazing - so many great options, although my kids are used to having a waffle maker but those usually come with long lines. Seating area was spacious and clean with lots of staff cleaning promptly. We sat by the window with a beautiful view of the courtyard. Amazing location close to Walden Galleria where we went for Dave and Busters and Cheesecake Factory for dinner as well as Target for necessities.
Some cons were- bathtub had a lot of cracks/peeling which gave my kids the ick. Our door to courtyard was finicky but we managed to get around it. Also the doors to the hallway could use more soundproofing as we could hear everything and everyones conversation in the hall.. it was a bit of a rowdy weekend with a hockey tournament group staying. But overall we had an absolute blast and looking forward to returning!

Family_with_children

2/10

Poor

19 Feb 2026

Craig

Rooms were horrible. Air did not work so was very hot in room. Bottom of tub and sink coatings were chipping off. Shower curtain rod was barely attached to the walls and hanging Neighbors extremely loud all night. Overall I would not recommend a comfortable stay.

10/10

Exceptional

17 Feb 2026

Harper

Our family stayed there and we were very satisfied. The building is older, but they still care and are trying hard. The rooms and halls were clean. The walls were freshly painted. There was lots of staff. The location is perfect - practically in the parking lot of the Walden Galleria. Kids could walk there by themselves if they wanted to. There were a lot of people enjoying the pool and the atrium area. The atrium area is like going into a time-warp - in a good way. It's old, but it's well maintained and clean. The beds and pillows were as comfortable and confidence-inspiring as they would have been had we stayed at a Hampton Inn or Holiday Inn Express (where we otherwise might have stayed). The wifi worked fine. The breakfast was what one would expect. Eggs, homefries, toast, bagels, danish, muffins, sausage, fruit, cereal, juice, coffee, tea. No waffle iron, but didn't miss it. Next time back in Buffalo and if we want an excellent value we'll definitely go back to M.

Family_with_children

10/10

Exceptional

17 Feb 2026

Jonathan

Room was nice. I don't know if i got a renovated room but i think for the price of was better than i expected

Self

8/10

Excellent

17 Feb 2026

Chris

Hotel was great. Only complaint was that the swimming pool was very cold!

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Rosette

Fantastic

Leisure Friends

4/10

Poor

16 Feb 2026

KACEY

we were given a room with no microwave. They would not give us one. We had to go to the 2nd floor any time we wanted to warm up food, cold by the time we would get back.

Friends_and_family Family