Name: The Richardson Hotel
Address: 444 Forest Avenue, Buffalo, 14213, US

10/10

Exceptional

03 Aug 2026

Chloe

Hotel was very beautiful and beds were very comfortable.

10/10

Exceptional

02 Aug 2026

Michael

We had the best nights sleep, so comfortable. You have to sign up for the Sunday history tour! We were in town for a wedding but ended up loving the tour the most. Breakfast was delicious, and just the overall stay was incredible.

10/10

Exceptional

02 Aug 2026

Kendra

Our stay at the hotel Richardson was great. The mattress was comfortable, the decor was classic and modern. The room and entire hotel was clean. The history of the building and mini museum was very interesting. I wish we had thought to purchase tickets for the architectural tour ahead of time.

The hotels location is close to Delaware Park, the Martin (Frank Lloyd Wright) house, and great shopping and restaurants.

10/10

Exceptional

01 Aug 2026

Mary D

This hotel has so much character and the staff are so accommodating. Highly recommend!

8/10

Excellent

30 Jul 2026

Kerry

Quiet spacious rooms.

8/10

Excellent

30 Jul 2026

Megan

A beautiful hotel and a fantastic place to stay. The rooms were spacious, and the on-site lounge was excellent. However, the room was not as clean as I would have expected, as there were a few hairs left on various surfaces. Additionally, the shower drain appeared not to have been checked before our stay, causing the shower to back up and flood the bathroom.

6/10

Pleasant

30 Jul 2026

Cheryl Ann

As a female solo traveler I would not recommend this hotel, and would not stay here again. Although the hotel itself was OK, the roads leading to the hotel, and the buildings surrounding the hotel are less than desirable. The parking lot seemed to be dimly lit, considering the area. Honestly I felt uneasy in my comings and goings from the hotel. Even entering the hotel lobby is uncomfortable, as you enter on a lower level, and the lobby is on the 2nd floor, which you either have to walk up a staircase and/or take an elevator, which is not readily available as you enter the building. The building does have a unusual odor as soon as you enter it, and I was unable to pinpoint just exactly what the that odor was. The bar inside the hotel is quaint, however, the bartender definitely needs some practice on making simple common bar drinks. The actual hotel room for a solo traveler was OK, however, the bathroom mirror did have a TV in it, but per the front desk it was never hooked up, so it does not work. With so many other hotels in Buffalo area, this one is a \"no go\" for me.

10/10

Exceptional

28 Jul 2026

Debbie

Nothing

8/10

Excellent

27 Jul 2026

Patty

I only give The Richardson a 4 star review because the room didn't have a mini fridge. The staff were fantastic, the common areas and rooms were very clean and it's located in a quiet area.

10/10

Exceptional

25 Jul 2026

Lusen

拥有一百五十四年历史的建筑，像是住进了博物馆，非常安静、舒适。下次再住这家酒店。100%推荐。

8/10

Excellent

23 Jul 2026

Stan

The breakfast was a disappointment. Oatmeal was not hot, omelet was bland, and the staff seemed a bit taxed even though there were only 4 tables of guests

8/10

Excellent

20 Jul 2026

Stefano

Nice and clean rooms. Food at breakfast was mediocre at best.

4/10

Poor

19 Jul 2026

Fern

The building was unique and the history was very interesting. The carpet had large gross stains. The door was difficult to open and close. The master light switch did not work. There was dust on the Kleenex box and the coffee maker. The gym had a horrible smell and I had instant nausea when I went into the gym.

Partner

10/10

Exceptional

15 Jul 2026

Sneha

Clean rooms, little less space but manageable

Partner

10/10

Exceptional

15 Jul 2026

Steve

Good clean room

Partner

6/10

Pleasant

14 Jul 2026

Nicole

Have stayed here in the past and things have changed, not for the better. We chose to come back because we liked the relaxed atmosphere of the bar and the good restaurant. There is no longer a restaurant, the bar is playing loud music, and the vibe is more of a happy hour place than I quieter place for travelers. The food offerings were not good. Looking around people left their food barely touched. There are no gluten free options. There is only one person behind the bar and she seemed overwhelmed and was very loud. The rooms and history of the hotel is so cool. But we had to order food from DoorDash and couldn’t stay long in the bar due to the noise. Very disappointed because it was a really cool place.

Partner

10/10

Exceptional

14 Jul 2026

Taniki

I absolutely loved and would definitely recommend this place to anyone that has college kids it’s right across from Buffalo State University. 👍👍👍👍

Friends_and_family Family

8/10

Excellent

13 Jul 2026

Erin

My daughter and I were in town for UB orientation, and I changed our reservation last minute to The Richardson because I wanted to be close to Elmwood neighborhood and Shakespeare in the Park. We were able to walk to both, and The Richardson is such an interesting building and has beautiful grounds. We had a king bed, and it was wonderful and very comfortable, great bedding, clean bathroom. We didn't eat at the hotel, and I wish I had a little more time to explore. The staff was kind and welcoming. And our room, at least, wasn't haunted.

Self

10/10

Exceptional

13 Jul 2026

Eric

It was luxurious a bit spooky because of its history very nice very safe very beautiful very helpful environment to be in!! I would recommend staying again

Self

10/10

Exceptional

12 Jul 2026

Nicole

We loved learning about the historical significance of this property. The architectural team did a great job of restoring it and envisioning it as a hotel. Our room was spacious with high ceilings. The staff was helpful. My only suggestion would to have bottled water in the rooms for guests.

Partner

10/10

Exceptional

10 Jul 2026

Carole

Love the history of this building. The hotel is comfortable and beautiful. I enjoy the restaurant. I love the displays and history of the building and the historic redevelopment.

Self

10/10

Exceptional

09 Jul 2026

Joseph

Everything

10/10

Exceptional

08 Jul 2026

Susan

This is my 4 th visit and I love the historical nature of the property and then how modern and clean the rooms are.

Self

8/10

Excellent

06 Jul 2026

Lauren

The property is unique for sure and very eclectic inside. However it’s located on the mi

2/10

Poor

06 Jul 2026

Andrea

Our stay started with a serious issue: after unpacking and leaving our room, we discovered the door lock was broken and the room would not lock. The hotel moved us to a suite, which we appreciated. However, when we returned around 10:15 p.m. we found a letter stating we had to vacate the suite by 11:00 a.m. because it had been promised to arriving guests. When we went to the front desk, we were told another room would not be available until later that evening, leaving us without accommodations for most of the day.
That was simply unacceptable. We were expected to spend the day without a room to shower, change clothes, rest, or secure our belongings because of the hotel's mistake. Rather than lose an entire day of our vacation waiting for a room, we checked out and moved to a Marriott property that checked us in immediately.
Hotels.com eventually refunded our stay, but only after more than an hour on the phone late that night and a request to speak with a manager. While we appreciated the refund, it did not make up for the disruption and stress. The Richardson is a beautiful hotel, but this experience and the way it was handled ultimately ruined our vacation.

Partner

10/10

Exceptional

06 Jul 2026

Deena

I’m obsessed with this hotel- and the fact that it’s definitely NOT haunted, but stunning, tranquil, and perfectly located so that neighboring attractions are easy to get to.

Take the tour when you stay (only offered on Saturdays and Sundays) so that you can hear about its rich history AND see the closed off portion of the former institution.

I would go back here for another long weekend in a minute!

Friends

10/10

Exceptional

05 Jul 2026

Rosamilagros

The room was very nice, the hotel smelled amazing, it was very quiet as well. and the location was very convenient!

Family_with_children

8/10

Excellent

05 Jul 2026

Deborah

Tha hotel was clean. The staff were nice. We didn't use the amenities. The room was clean and nice but very small.

Partner

10/10

Exceptional

05 Jul 2026

Cathy

What a beautiful property, hard to believe it was part of an insane asylum campus. It has been turned into a to a lovely, modern hotel. The room was small but had everything you could possibly need. I will definitely stay there tge next time I am in the Buffalo area.

Partner

10/10

Exceptional

04 Jul 2026

Ernest

The helpful staff. The cleanliness of the place.The promity to interesting places.
Very beautiful
, hotel. Ample parking.
I
Would definitely come back.

Partner

10/10

Exceptional

03 Jul 2026

h john

My stay was like living in an exclusive European castle. The property near arts and The Knox Museum.

Parking is close, the hallways and halls are wide, well lit and filled with real art and paintings.

There was even nooks and sittings areas in each great hallway to sit with friends or family.The room was super quiet and everything was new and comfortable.

A memorable stay.

Partner

10/10

Exceptional

03 Jul 2026

Norman

Cool historic building. I really liked the architecture and exploring the property

Partner

10/10

Exceptional

03 Jul 2026

Lori

It was such a cool place to stay! We loved the history of the hotel. It was a beautiful building in and out.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Juan David

Cool property, great ambiance

Partner

10/10

Exceptional

01 Jul 2026

Dhananjay

The property is wonderful! It is like staying in an art gallery. The rooms are very comfortable and I recommend ordering the breakfast from the menu.

Business

10/10

Exceptional

30 Jun 2026

Robin

Outstanding in every way. Amazing property, spotless room, comfy beds, fun and friendly staff, and inspiring repurposing of a historic space. We have already booked our next stay!

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Samuel

The Place is spectacular with heritage mixing modern living. Very spacious and delightfully decorated. I worked in many hotels and I would still want to stay in this hotel next time. Richardson is classy, special, and carries well trained staff. My kids also thinks it looks like the Harry Potter castle. Only Richardson is more modern and not as big as it seems. Would be even more perfect if the other construction and buildings nearby are functional giving a more fuller community. Now the hotel is quiet at night. There aren't much amenities to be honest but it is perfect for a quiet getaway or buddies gathering for night-long catch up as there are many common areas that are like a high end restaurant.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Steven

Beautiful place. I had no idea how beautiful it was when I booked the hotel.

Family

10/10

Exceptional

28 Jun 2026

Christopher

Everything was real nice.

Family

10/10

Exceptional

23 Jun 2026

Colin

Loved the property! Beautifully restored. The front desk staff was not very friendly … It was like pulling teeth to get information from them. The lady in the restaurant was serving everybody and super fun!
The gym was not that great too… However, the property was amazing and I would definitely stay again and recommended to all.

10/10

Exceptional

22 Jun 2026

Nicole

Great ambience. Clean rooms … helpful staff. Beautiful room windows and rec areas including outdoor spaces. Will def stay again. The history is rich and plentiful too with a great spot just a block away for grabbing a bite to eat and / or a drink too!

Family_with_children

10/10

Exceptional

21 Jun 2026

Ron

An amazing hotel, clean and well run. Location is excellent for downtown , museums, parks and restaurants. You won’t be able to stay in anything like this magnificent building so give it a stay. You won’t be disappointed.

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Alexander F

Beautiful building. Very helpful and knowledgeable staff.

Business

10/10

Exceptional

18 Jun 2026

Ralph

The Richardson Hotel is a beautiful historic architecture to stay in and will definitely return here each when we are back in Buffalo, NY. The room and amenities are clean and the hotel staff are very helpful!

The fitness center is small with only a few treadmill working, a decent dumbbell selection (up to 50lbs pair) and medicine ball, and a multi-pin loaded machine for workouts. It’s functional for a vacation workout. Though it does get tight when more than 3 people are in the space trying to get an exercise in.

The bar is also great and if you’re lucky enough to have Nat as your bartender, you’re in for a charismatic and personable treat. She makes a great drink and is so attentive to what you need. She even remembers her regulars that go there and our drink and food choices when we went again the next day. She ran that bar like a boss and her customer service is top notch! I would go back to stay at Hotel Richardson or really just to go to bar if Nat is my bartender. In addition to this, the food is also surprisingly good! The pizza crust, the dessert brownie, and also the crispy buffalo wings and sauce are “chef’s kiss”.

Partner

10/10

Exceptional

17 Jun 2026

shannon

This hotel is very unique! Staff is friendly! Great drinks. Such a wonderful experience!

Friends

10/10

Exceptional

16 Jun 2026

michael

The facility itself is beautiful with an interesting history. The rooms were pleasant and the Bar / Lounge staff were very friendly. The breakfast in the morning was adequate, but the waiting staff were really accomodating. I recommend this place highly!

Family

10/10

Exceptional

14 Jun 2026

Melissa

The hotel was beautiful the room was amazing and the staff was friendly and helpful. I would definitely stay again especially with the price so reasonable. I wish the area was a little better built up. A lot of businesses closed but the grounds of hotel and restaurant inside made up for it. Plus easy drive to amazing areas. Thanks for a special girls night

Friends

6/10

Pleasant

14 Jun 2026

Michael

The bath tub was not working. When I told the clerk at departure, he only said that he would report it to maintenance. No apologies. There was no refrigerator in the room

Partner

8/10

Excellent

13 Jun 2026

Matthew

Renovation of the property will be an extensive development, but what is done is a nice boutique hotel & when complete will be a destination to behold.

10/10

Exceptional

13 Jun 2026

Katie

Loved it. We initially entered the property the wrong way and it took us a minute to figure out where to park and enter, but we got it figured out.

Family_with_children

8/10

Excellent

13 Jun 2026

Amy Jones

This is a fine hotel. The only issue is the food. Breakfast is only ok, no good coffee.

8/10

Excellent

12 Jun 2026

Carol

wonderful historic building! rooms on the 1st.floor were small on American scale, more french/paris.size
but the bathrooms were good sized. the \"restaurant\" was only serving breakfast and was SUPER SUPER slow. bar was good, great bartenders. food choices.were limited but served relatively quickly.and.super good. there are tons of restaurants on Emerson St. wi walking distance. red hot does a good standard breakfast all.day.

8/10

Excellent

11 Jun 2026

Melissa

Beautiful hotel and we had a wonderful stay, but there’s definitely some room for improvement. Signage was difficult to follow so we found ourselves turned around quite a few times (eventually we figured it out). Our bathroom floor looked like it hadn’t been cleaned very well and there was a used piece of gum behind our phone when we checked in, neither of which were a huge deal to us and the rest of the room was spotless, so we didn’t bother bringing it to anyone’s attention. The TV remotes/TV settings could benefit from a sleep timer option, but again, super minor inconvenience. Otherwise, the rooms are spacious and modern, beds were comfortable, staff were incredibly friendly and helpful, and the overall vibe of the hotel was great. I would definitely stay here again when I’m in the Buffalo area.

8/10

Excellent

11 Jun 2026

Frank

The hotel is a wonderful historic place to stay. The room was clean and well appointed. It pays to learn the history of this restored building.

My only complaint was with the slow table service and poor breakfast quality. The food and coffee were slow coming. The simple egg, sausage, potatoes and toast meal was over done and the toast was both unbuttered and cold.

I’d give it a second chance because they were very short staffed and I want the hotel to succeed. It’s worth a stay.

Self

10/10

Exceptional

08 Jun 2026

Daria

Gorgeous castle and beautiful inside. The ceiling is so tall! The room was clean and recently renovated, I enjoyed my stay. The only thing that was confusing is that rooms with the odd numbers were in one wing and the rooms with the even were in another one and the staff did not explain this properly, so it took us awhile to find our room. Besides that everything was great.

Friends

6/10

Pleasant

07 Jun 2026

Joseph

This hotel is a great start to a great idea but they fall a bit short of a true restoration/revival of this historic old building. The grounds are a mess and badly in need of an overhaul. Also, some basic music in the common areas would add to some kind of vibe (whether chill current music or general music of the period). It is totally silent and kind of empty. So, if they were able to really put the capital into making this at least a near-luxury hotel or kitschy boutique one, they’d have a hit. In current form, it was boring. Also, I will say that the excuse for a breakfast was one of the worst meals we were ever served. The gentleman at the front desk was great.

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Allison

Great staff, clean rooms and beautiful property.

Partner

2/10

Poor

05 Jun 2026

Amy

This property was described on Expedia as a boutique hotel. It is a large former mental asylum built in 1880. In the lobby there are pictures of patients, artifacts that belonged to the patients, and stories about horrific episodes during their time in the asylum. Many patients were women who were committed by their husbands in the 1920s and 1930s for being “hysterical housewives” and received electroshock treatment as a cure. It is also located in the middle of the Buffalo State campus?? This hotel has a bad energy and it not a place to enjoy a relaxing weekend. We stayed one night. I felt like I was in an episode of “American Horror Story” walking the through the corridors where our room was located. If you enjoy the brutal history of the treatment of the mentally ill or people that were committed against for being hard to deal with or gay this is the hotel for you! Expedia needs to change the description of this hotel on their AP.

Partner

10/10

Exceptional

03 Jun 2026

Louis P

Wonderful stay at the Richardson Hotel in Buffalo. So much character, a reflection of the history, art and architectural art heritage of the city. The hotel isn't \"downtown\", but it's central, around the corner from the AKG Art Museum and adjacent Elmwood Ave nightlife and restaurants. Really attractive, comfortable rooms (20-ft ceilings and windows!). Surrounded by trees and green, perfect for running or walking. Supre-friendly, knowledgeable and engaging staff. Restaurant had really good menu and food and the bar had novel themed cocktails. Now that I know what this hotel is like I wouldn't stay anywhere when visiting Buffalo.

Partner

10/10

Exceptional

02 Jun 2026

Peter

Exceptional restored National Historic Registry property, great value as well.

Self

10/10

Exceptional

29 May 2026

Sarah

Incredible experience everytime I stay.

Self

10/10

Exceptional

29 May 2026

Leighana

Very nice staff! Interesting, historical property. Spacious rooms.

Friends

10/10

Exceptional

28 May 2026

Antonio

Very unique building, cool architecture, good location, room was very spacious and clean. Would absolutely stay there again.

Friends_and_family Friends

8/10

Excellent

26 May 2026

Deborah

The Richardson is a wonderful hotel. It is a magnificent building and spending time on the lower level to learn about it's past it fascinating. If you can book a hard hat tour while you are there that is even more incredible. The staff was helpful and thoughtful. The grounds are incredible, spend time wandering in and outside. Take the \"historic stair.\"
Few aspects of the hotel are not great. It is \"cashless\" meaning they cannot change large bills in case you would like to tip services. Our room showed slight wear and tear, broken soap dish and rust on a faucet, small but took notice. Also found the mattress rather hard.

Partner

8/10

Excellent

26 May 2026

Alexandra

Such a beautiful building, a wonderful stay! Great area, clean room, and a nice little museum/architectural exhibition on the ground floor. Only small thing was housekeeping knocked on the door when we had do not disturb, then the next day didn't come when we didn't have the sign up, but overall very nice beautiful room and building and would come again for our next stay in Buffalo. Probably the best value for the area.

Partner

10/10

Exceptional

24 May 2026

Jana

A very pleasant surprise for someone who prefers to stay away from chains. The facility is well remodeled with historical elements left intact. Rooms and shared spaces are clean and rich in detail. Will return.

Self

6/10

Pleasant

24 May 2026

Carolyn

Such a beautiful hotel. Such an amazing renovation of an historic place. So don’t ruin it by overcharging and hiring inept staff.
Tragic.

Partner

6/10

Pleasant

24 May 2026

Christine

All ok.

Family_with_children

10/10

Exceptional

23 May 2026

Jacob

Clean room, beautiful building, interesting history- enjoyed the walking tour!

Partner

10/10

Exceptional

22 May 2026

doris

The historical building was fantastic and its location is very convenient to showing, restaurants, attractions, and lovely neighborhoods. Would definitely stay here again!

Friends

10/10

Exceptional

20 May 2026

Dana Scott

The hotel's locale is excellent being nearby the AKG and the Elmwood neighborhood.

Friends

10/10

Exceptional

20 May 2026

Catherine

We thoroughly enjoyed our stay at the Richardson Hotel. The room was clean and the staff was very friendly. The history of the hotel is very unique and interesting. I would highly recommend staying there.

Partner

6/10

Pleasant

19 May 2026

Donna

The parking was convenient. I didn’t use the bar. One of the bedside lamps didn’t work, and the other lamp had cracks in the lampshade. The room is pretty small.

The hotel did not seem very full, so it would’ve been nice if they offered us a free upgrade.

Unique architecture and interesting history

Partner

10/10

Exceptional

19 May 2026

christine

Parking was easy and secure.
Bar lounge had some food and drinks to offer
Rooms were very clean and beds comfortable
Beautiful hallways

8/10

Excellent

18 May 2026

Karlo

Room clean

10/10

Exceptional

17 May 2026

John

The historic architecture of the hotel is on display at every turn. The restoration work is beautiful, and they way they maintained elements of the old while modernizing the structure makes it an experience to visit. The rooms are very comfortable, with incredibly high ceilings and all updated amenities. The wide corridors, old carved staircase, are offset by modern conveniences. The parking lot was small but we arrived late in the evening and still found parking close to the entrance.

Friends_and_family Family

10/10

Exceptional

17 May 2026

Jinnelle

The hotel has a unique history with an updated touch. The rooms were clean and comfortable. The lounge/bar was nice to hang out, we had a Caesar salad and a pizza were delicious. Would stay there again!

Partner

8/10

Excellent

17 May 2026

Julie

Easy and secure parking, excellent but small bar. Very small restaurant but food was pretty good.

Self

10/10

Exceptional

17 May 2026

Michelle

Beautiful property with wonderful grounds.

Family

10/10

Exceptional

17 May 2026

Steven

If you love art, especially art of the past decade, you will love this hotel. The art is EVERYWHERE. It made us smile and smile. The hotel is well designed, has a very good restaurant and a well-located, lively bar, and is a 15-minute walk from the art museum/waterfront and three minutes from the riverwalk. Not a lot of restaurants close by, but we did find one very good restaurant a 12-minute walk away and the hotel's own restaurant is very good.

Partner

10/10

Exceptional

16 May 2026

Susan

This hotel is so lovely! The room was spacious and clean. The bathroom was roomy too. I love the hallway seating areas. The south side has a nice view of the park. It was quiet and comfortable. The bar was really nice too!

Partner

8/10

Excellent

16 May 2026

Wanda

Beautiful property and exceptional service!I thoroughly enjoyed my stay at this beautiful hotel. The rooms are gorgeous, and the regal atmosphere made me feel like I was staying in a castle. The staff went above and beyond to be friendly and helpful. My only critique is that the TV experienced a minor connection issue, frequently cutting in and out. However, this didn't ruin a truly wonderful and memorable experience.

Self

10/10

Exceptional

12 May 2026

Annie

We loved The Richardson hotel! Amazing! Going back next week!

Family

10/10

Exceptional

10 May 2026

Janet

The bar man was very helpful

Partner

10/10

Exceptional

10 May 2026

Melissa

I had a wonderful stay at The Richardson! My room was modern and lovely. The hotel is brimming with character, history, and beauty. The location is convenient. There is free and ample parking. There is a small museum on the lower level, a restaurant bar, and gym. The staff was attentive and pleasant. We will definitely be staying at the Richardson again.

10/10

Exceptional

06 May 2026

Linda

Beautiful hotel and convenient location

Partner

8/10

Excellent

06 May 2026

Alma

Very clean! If this is your first time in Buffalo, please know this was a hospital for insane and mentally ill in the 1900s- I know it’s not noted anywhere. The hotel is clean and very well maintained BUT there is a heavy an eerie feeling once you enter the building.

Partner

10/10

Exceptional

04 May 2026

Renona

the history was great the way it was modernize and built into rooms was beautiful.

6/10

Pleasant

03 May 2026

Suzanne

Bar was fine, breakfast was terrible and the service was subpar. Maybe it was the servers first day. Coffee was cold, eggs were served without meet… water given after several requests.

Partner

10/10

Exceptional

02 May 2026

Caroline

A former psychiatric hospital turned into an amazing hotel right on the campus of Buffalo State College. A surprising hidden gem. The hallways are tall and wide, and the rooms have high ceilings and are updated and comfortable. A very enjoyable stay.

Self

10/10

Exceptional

29 Apr 2026

Steve

The Richardson is a magnificent and masterful architectural experience. Vast and captivating to
the historically minded. We really enjoyed our stay.
We were introduced to the architecture of Buffalo
which houses structures that rival those we visited in Europe. Highly recommend for those with the interest.

Partner

10/10

Exceptional

29 Apr 2026

Sheldon

Excellent service and staff

Self

10/10

Exceptional

27 Apr 2026

Jennifer

Beautiful hotel with friendly staff and quiet rooms

10/10

Exceptional

26 Apr 2026

Bela

Recommend to stay,, nice and perfect area with interesting decorations.

Friends

10/10

Exceptional

26 Apr 2026

Gary

Interesting history st this hotel, bed was comfortable and staff friendly

10/10

Exceptional

26 Apr 2026

Beruck

Perfect

10/10

Exceptional

25 Apr 2026

Steven

A unique and apparently very popular experience, but a former asylum may not be everyone's cup of tea. Very well kept rooms with good amenities.
Really enjoyed our stay.

Nevertheless although I genuinely rate this hotel 5* The breakfast that morning was a total and unmitigated disaster, despite the General Manager's intervention and especially the waitress' extraordinary efforts way, way, above and beyond to soothe patient waiting customers, and one or two less patient...

The dining room emptied of patrons some of which had waited 70 minutes for their order to appear. Three patient tables remained while a dish or two turned up for missing customers.
Apparently a new chef from The Dominican Republic had been hired that day, who only read and spoke Spanish. He was actually given a menu in Spanish, but apparently did not know how to cook the menu items, or cope with permutations.
Order was taken immediately.
We waited 45+ minutes.

My daughter was then served well poached \"Eggs Benedict\" in some kind of cheese sauce.
My omelette arrived too. It was very nice indeed, but our waitress finally admitted that she actually cooked it herself! Now that is a First in my book!
<8-O

Family

10/10

Exceptional

25 Apr 2026

Tracey

Architecture was awing-the museum re the history of the hotel was inspired- bar was great as was the music and the bartender. Food was delicious. Parking on site no fee

Partner

10/10

Exceptional

25 Apr 2026

Sarah

I will be staying here when I travel to Buffalo for work from now on! Love it.

Self

10/10

Exceptional

24 Apr 2026

Richard

Loved it old architecture