Name: Hyatt Regency Buffalo Hotel And Conference Center
Address: Two Fountain Plaza, Buffalo, 14202, US

10/10

Exceptional

19 Jul 2026

Sam

Great room, very pleasant staff

Partner

8/10

Excellent

19 Jul 2026

Kathleen

The room was clean, there was a blood spot kn the bttom sheet on the bed.

Friends

6/10

Pleasant

18 Jul 2026

Christopher

The bath sink was slow draining. Every time I washed or brushed my teeth, the sink would fill up.

Partner

10/10

Exceptional

18 Jul 2026

Melissa

So nice! Clean. Everything amazing!!! Would 100% recommend!

Family_with_children

8/10

Excellent

17 Jul 2026

Anne

Lovely lobby with big globe, and remnants of the facade of the elegant old building. Excellent service in restaurant with very good menu. Very hardworking staff!! Parking - valet - an added expense. Bathroom floors slippery when wet - make sure rubber mats are in tubs in all rooms - suggest longer size. Suggest installing sturdy suction-cup grab-bars in tubs/showers - at least 2, preferably 3, to prevent falls. Air conditioning was fine. Room was clean. Front desk staff were so welcoming and helpful to our large convention group.

Family_with_children

10/10

Exceptional

16 Jul 2026

Claudia

Gorgeous place with restaurant and coffee place in the building. Near other restaurants, close to the train station.

Partner

8/10

Excellent

16 Jul 2026

karthik

Breakfast not included

Family_with_children

8/10

Excellent

14 Jul 2026

Erin

Staff is Amazing, very helpful and kind!!!! The pool was clean but kind of boring. Would Absolutley stay again. Clean and safe

Family_with_children

4/10

Poor

13 Jul 2026

Md

No parking hard to find parking and you have to end up valet parking and spend another couple of hundred of dollars stag was not cooperating not properly clear bathroom eminity was poor

Partner

4/10

Poor

12 Jul 2026

Kevin

Fire alarm kept malfunctioning in the middle of the night, two nights in a row. First night I went down 7 floors of stairs only to find out it was a false alarm at 2AM. Second night I called the front desk to find out for sure.

Self

8/10

Excellent

11 Jul 2026

Paul

Overall, the rooms were clean with one or two standout exceptions, such as the ice tongs in the ice bucket caked with blobs of old organic food matter. The hotel is well maintained again with certain standout exceptions like the heat supply vents in the main lobby literally furry with black grime and dirt that’s plainly visible. The property just needs a thorough top to bottom detailed cleaning. location is awesome. Staff is fantastic. Expedia royally messed up our booking so I would strongly suggest making your reservation direct to Hyatt.

Partner

10/10

Exceptional

10 Jul 2026

Andrea

Outstanding staff, especially 1st shift Kevin, Amy, and the manager Rob! They turned thee worst 4th of july for us ever, into thee best!

Partner

4/10

Poor

10 Jul 2026

Shannon

I have stayed here before but this past time the room phone did not work. It smelled like a cat was in the room prior. The bathroom for sure had the litter box. Smelled horrible like cat piss. Only scalding hot water came out. Could not shower. Do not park across the street in that lot. Complete rip off. It's only for 12 hours. The machine did not work. Used the app and my second payment did not go through and I got a boot on my vehicle.

Friends

6/10

Pleasant

06 Jul 2026

Geraldine

Very expensive breakfast. Room was okay…not as expected.

Partner

8/10

Excellent

06 Jul 2026

Steven

The front desk clerk was nice and pleasant at the beginning of check in and gave me one bottle of water.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Yenny Yuneth

Good

Friends

10/10

Exceptional

03 Jul 2026

Emily

If I could give the staff more than 5 stars, I would. Especially front desk (and especially especially the gentleman who did my check out). Friendly, personable, helpful, and so, so kind. Great ambassadors for the city!

The location was perfect for my needs (we had to visit the U.S. Passport Office). The room & furnishings were a wee bit tired (furniture battered, rug could use refreshing, shower/tub could use updating), but it was clean, comfortable, and not terribly expensive.

Family

4/10

Poor

28 Jun 2026

Jesse

For an expensive hotel I expected a much better experience. The front desk staff were very friendly however the rooms were extremely outdated, there was rust in the showers and no ventilation in the bathroom. The beds and pillows were old and uncomfortable and the $25 buffet breakfast consisted of microwaved eggs and basic foods. Would look for another place to stay next visit back to Buffalo

6/10

Pleasant

27 Jun 2026

EARLAND

.

Friends

8/10

Excellent

27 Jun 2026

Lejoyce

Clean hotel, very nice staff

Friends_and_family Family

8/10

Excellent

27 Jun 2026

Garland

Cool Starbucks part of the hotel

Business

8/10

Excellent

26 Jun 2026

Lawrence

Buffalo is a tired old city, with many remnants of its glorious industrial past decaying everywhere. This hotel, like all the other hotels in this city, has remnants of that past evident throughout. But the physical plant notwithstanding it does have some features to recommend it. There is a nice small gym and it's closer to restaurants and parking than many of the other hotels. My floor smelled strongly of cigarettes but not my room. The window in my room was cloudy with peeling weatherstripping. The staff went out of their way to accommodate requests. A Large screen TV was welcome.

10/10

Exceptional

21 Jun 2026

Lisandra

Everything was great. Will be staying here again!

Self

10/10

Exceptional

21 Jun 2026

Sabrina

Our stay was brief. We didn’t utilize any of the amenities. I did have a great sleep.

Friends

10/10

Exceptional

20 Jun 2026

Caitlyn

Beautiful hotel with a solid staff! The carpet in our room had a couple large stains but other than that our room was really nice, bed comfy, bathroom clean! Great location downtown for walking to restaurants and bars. We would happily stay again!

Partner

6/10

Pleasant

19 Jun 2026

Bobby

Location may be good for convention, but not much street life for expensive downtown hotel. Minimal soaps and shampoo, had to go to front desk for ice.

Family

10/10

Exceptional

17 Jun 2026

Eleanor

Wonderful. Michael at check in was so sweet and welcoming, hotel was beautiful and a super convenient location.

Self

2/10

Poor

15 Jun 2026

Timothy

The guy at the front desk was very rude. Seemed annoyed every time we talked to him. Made it very clear that we were not members and treated as such . We were there for an event that got rescheduled because of the weather. When we spoke to him about our options he would get really short with us and say he can’t control the weather. Pretty much told us that we were not members and that we used Expedia, and acted like he wanted us to figure it out with Expedia. All we were asking about was a late check out. We would have probably stayed another night or paid whatever we needed to, to get a late check out. The way he spoke to us made us not want to spend money at a Hyatt ever again.

Family

10/10

Exceptional

14 Jun 2026

Nick

Hotel was amazing. Staff super friendly. Location was awesome. Free train steps away from the hotel.
Definitely recommend this hotel.

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Alan

Desk manager was very hands on and helpful locating my towed car. Much appreciated.

The breakfast was awful and overpriced.

8/10

Excellent

11 Jun 2026

Juliana

Staff was super nice and helpful. The place was beautiful and in such a great location. Clean rooms and areas. Would definitely stay again.

Friends

6/10

Pleasant

10 Jun 2026

Rachel

Our room was a suite and air conditioner was not working . Maintenance was too look at it while we went to concert. Came back a few hours later and still not working called service desk and they sent a Maintenance guy by with a fan. Not happy with the stay due to air conditioning not working.

Friends_and_family Family

6/10

Pleasant

09 Jun 2026

Scott A

Went to use shower in the morning and there was no cold water only scalding hot, tried several ways to get cold water. So was not able to shower. Pretty awful

Partner

6/10

Pleasant

09 Jun 2026

Steven

Staff was great! Lobby is great. Room was rundown. Bed was comfortable.

Friends_and_family Family

8/10

Excellent

07 Jun 2026

Stefan

Staff where friendly

Partner

10/10

Exceptional

06 Jun 2026

Julian Thomas

Amazing time!

Family

8/10

Excellent

05 Jun 2026

Patricia

The staff were awesome, Friendly, and helpful. Our room was clean and big. Our king bed wasn’t very comfortable. It seemed to bubble in the middle and we both ended up on the edges by morning. It also seemed a bit lumpy in places. The bathroom was clean, but a bit small and hard when having to shut door. The Starbucks, bar, and restaurant were good. The area felt safe and easy to get around. The tram stop was super close.

Friends_and_family Friends

10/10

Exceptional

05 Jun 2026

Franklin

Very clean and great environment. Great location and convenient. You can’t ask for more. A+++

Self

6/10

Pleasant

04 Jun 2026

Shiran

The room was fine but there were cobwebs from
The lamp the windows ere gross

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Martin

Great location.

Self

8/10

Excellent

02 Jun 2026

Jill

Nice property, great location. The smell of pot smoke on 11th floor was terrible. I’d wish hotels would kick guests out vs pretend that it wasn’t happening

8/10

Excellent

31 May 2026

Jennifer

Water temperature in tub and sink was pretty hot with warm water coming out of both faucets st sink!

Partner

10/10

Exceptional

31 May 2026

Kate

No complaints at all about the room or the facility in general. We did use the stairwell once and it had a pretty unpleasant odor. The elevator has been modified so the buttons don't work but it wasn't that obvious the first time we got in after using it once the updated touch pads were more obvious.

Friends_and_family Family

6/10

Pleasant

31 May 2026

Susan

The front desk staff were very helpful. Our room was not ready when we checked in and they said they would text us when it was ready. The text never came. We finally went back to the hotel and were able to get our room.
The room was not what you would expect from a Hyatt. The bathroom had seen better days and was in need of repairs.
I was there for the Buffalo Marathon and they did let us check out late so I could get a shower. That was appreciated. The morning or the marathon there were people in the hallway at 4am talking and it felt like they were in our room. The walls are very thin.
Location for the marathon was great but I will look at another hotel next time. Does not live up to the Hyatt name.

Partner

6/10

Pleasant

31 May 2026

Que

Probably the most comfortable bed I’ve slept in! Unfortunately a few things over shadowed the stay. The wall paper in the bathroom was coming down; Guest services knocked on our door at 7:20 am and attempted to enter - my friend and I had spent the nite after seeing a show and I always use the inside lock to double lock the door - the employee would have just entered the room! We were later told we were on the same floor as a group that needed to gather and leave by a certain time. We inquired about breakfast and were shown where and told the time after having dinner at the hotel. While eating a staff member came over and gave us a bill and told us to put our room # on it and it would be added. I went to the front desk and was told that it was an ‘a-la-crate’ hotel. The charge was $50! I was firm in saying that they needed to post it somewhere whether in the room, signage outside the breakfast room, or be told at check in he replied I could have asked a staff member, I told him we did and were given the time and location. He asked if I would be satisfied w paying 1/2. I sighed and said I suppose then mentioned it was bad enough that an employee tried to enter our room w two single girls - he then apologized and wrote off the fee. Valet parking as there was no parking lot was an additional $30.

Friends_and_family Friends

8/10

Excellent

30 May 2026

Dara

Hotel rooms are dated but very well kept and clean. Front desk staff was wonderful.

Family_with_children

10/10

Exceptional

28 May 2026

MaryLynn

The room was spacious and clean. Stylish hotel in the heart of downtown. Valet parking was fast and convenient. Cost was $29 a day.

Family

4/10

Poor

26 May 2026

Sylvia

Personal kind of rude

6/10

Pleasant

25 May 2026

Christopher

We waited over an hour for a room to be ready. When I complained, the front desk magically found a room and comp’d breakfast. It was a busy weekend and nice gesture, but I wouldn’t stay again.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Tammy Lynn

!

Partner

8/10

Excellent

25 May 2026

Jordan

Room is clean but a bit “run down”. The wallpaper is coming away from the wall and the lampshade is stained but the room overall is clean. Bathroom could use some work as the drains were very slow.

Partner

10/10

Exceptional

25 May 2026

Melissa

Loved the closeness to downtown and convenience to get to events!

Partner

10/10

Exceptional

24 May 2026

Brian

Very good experience at Hyatt. Definitely will be back next year. My only complaint were the pillows. Other than that I loved my stay.

Friends_and_family Friends

8/10

Excellent

24 May 2026

Hector

Staff was great, I didn’t like the condition of the pool so kids would not get in.

Family_with_children

8/10

Excellent

19 May 2026

Joshua

Seemed like a nice hotel.

10/10

Exceptional

18 May 2026

Megan

Clean room and breakfast was great :)

Partner

6/10

Pleasant

18 May 2026

Dorita

Room was clean which is the most important thing to me. Staff tried in every way to be helpful.
There are a couple suggestions:
1. Desk in room needs lamp, preferably with outlets built
into it.
2. Full body mirror outside of bathroom needed lighting.
Mirror in daughters' room also was placed on a wall
that lacked lighting.
3. On a sold out weekend, one of the elevators wasn't
operating, causing very long, and very inconvenient
waits.
4. The hotel drop-off semi-circle at entrance was
a blocked mess, by cars, by valet parked cars, and by
buses. And it was pouring rain!
This situation needed hotel staff to take charge, to
direct the traffic jam, because it
caused patrons an long wait to
unload luggage or to seek parking off site, then drag
their luggage through the drenching rain.

Friends_and_family Family

8/10

Excellent

17 May 2026

Megan

It was conveniently located to walk to keybank center. We parked across the street for $22-ish for 24 hours. The front desk staff was very helpful and the property was very nice. The room, specifically the bathroom, didn’t seem super clean. The hand towels had hairs on them and a washcloth had something blue on it. That made me wonder if everything else was as clean as it could be. There were also no usb outlets which now seem standard in hotel rooms…so I was unprepared to charge my Apple Watch.
Overall it was a nice stay, but maybe not for the high price.

Partner

10/10

Exceptional

17 May 2026

Carl

The breakfast was great, hot, and good selection

10/10

Exceptional

15 May 2026

Jason

Standard hotel room and served its purpose well. The lobby was beautiful and was an easy check in/out. Staff at front desk were very helpful letting us know to use the street car as it’s free and takes you down to Keybank center.

Partner

10/10

Exceptional

12 May 2026

Janikia

I will always choose the Hyatt if and when I can. The rooms are always very clean and the staff is great. I just wish they had continental breakfast.

Self

4/10

Poor

11 May 2026

Ashley

Upon check in to the room, I noticed an ant in the bathroom. The thermostat did not work at all. The closest working ice machine was at least 4 floors away. When trying to eat at the restaurant it took a very long time to be acknowledged and served.

Partner

8/10

Excellent

11 May 2026

Deborah

All the staff was kind and helpful. The restaurant allowed the hotel customers to order food even when the restaurant was technically closed. The room was very clean.

Friends

8/10

Excellent

11 May 2026

Paul

Very friendly and helpful staff.

10/10

Exceptional

09 May 2026

Bruce

Great place to stay very friendly staff enjoyed the stay

2/10

Poor

09 May 2026

Leah

Unfortunately, the hotel was over booked so they had to put us up in a different hotel. While the new hotel was nice it was further away from our destination and required us to drive and pay for parking daily.

Family_with_children

10/10

Exceptional

07 May 2026

Paula

Rooms were clean and staff were helpful

Family

8/10

Excellent

07 May 2026

Sarah

The place was great and your staff was lovely 🤗 thank you!

Partner

4/10

Poor

02 May 2026

Douglas

The heat system was already off for the year. Room was 61 degrees and it took a few hours for a portable heater to arrive.

Room was pretty worn out.

Pet

10/10

Exceptional

27 Apr 2026

Diane

Yes

10/10

Exceptional

25 Apr 2026

Mike

Very helpful
staff !

10/10

Exceptional

25 Apr 2026

AMY

Great location to Shea's or Sahlen's Field. Hotel lobby was beautiful and the bar/restaurant area was convenient. Check-in was super fast! Cleaning staff were helpful and very friendly!!!

Friends

6/10

Pleasant

24 Apr 2026

Brian

I was assigned a handcap room and the shower head would not lock in the high position so had to use the wand to shower. Hard after a ling day of travel. The outlet for the coffee maker and the phone did not work. The remote control menu button did not work. The gym was nice and onsite amenities were also very good.

The front desk and room cleaning staff was very polite and courteous.

Partner

10/10

Exceptional

19 Apr 2026

Tina

Great hotel and staff at the restaurant/bar!

10/10

Exceptional

11 Apr 2026

Maribel

Yes

10/10

Exceptional

11 Apr 2026

Carvel

Room was just ok. Expected more for the price.

Family

10/10

Exceptional

02 Apr 2026

Laura

The staff at this hotel are tremendously, friendly and helpful. We loved how they kept the granite façade of the old Genesee bank as part of their remodel. Some aspects of the hotel show their age, and signage could be more clear for things like the workout room, but overall lovely. The restaurant was great as well, and although my fingerling potatoes were a little bit too salty, otherwise the food was excellent. We will be back if we need to visit that part of Buffalo again.

Partner

8/10

Excellent

01 Apr 2026

Kimberley

Very tired rooms but very clean. Staff were prompt and friendly. Didn't use the pool. Close to arena and stadiums. Very walkable area in downtown Buffalo.

Partner

8/10

Excellent

01 Apr 2026

Douglas

Clean room

Friends

6/10

Pleasant

31 Mar 2026

Matthew

Everything was as expected except our room did not have heat in a deluxe room. They had to bring us a space heater but it dropped to the 40s/50s at night since we couldn't run the space heater all night.

Family_with_children

4/10

Poor

30 Mar 2026

David

I wouldn't stay here again. The staff was really nice for the most part.
I was grossed out by the room I got. It was on the 3rd floor facing a glass awning. There were dead birds on it. Nasty.
I am disappointed with the staff as when I checked in at the hotel they said that was only room available which is bs. Even if it was they should have offered another room for my second night. Either way will never stay here again.

Self

10/10

Exceptional

30 Mar 2026

William

Great location for downtown buffalo

6/10

Pleasant

29 Mar 2026

Kasia

I could not sleep the first night. It was so hot and there is no individual room temperature control. It’s really not ok, especially at the price you pay! Just because 69 is good for some, doesn’t mean it’s good for everyone! I was trying to get it lower to no avail. In addition the shower bath water was not going down. When you are showering the water is standing, which is disgusting. This needs fixing asap!

Family_with_children

8/10

Excellent

29 Mar 2026

Dan

Everything was great. Room was a little warm. They let us check in early. Stayed for a buffalo sabres game. Free public transportation behind hotel takes you directly to the arena.

8/10

Excellent

29 Mar 2026

Rae

Property was decent. Location was amazing. Staff was incredible.

Partner

10/10

Exceptional

29 Mar 2026

Gerald

No complaints. We enjoyed our stay there.

Partner

8/10

Excellent

28 Mar 2026

Anna

Rooms are a bit old, furniture was kind of dinged up, but the room was comfortable and the hotel was nice enough!

Partner

10/10

Exceptional

27 Mar 2026

John

Great staff.

Self

6/10

Pleasant

26 Mar 2026

Ryan

The parking is non-existent. You must use a parking facility somewhere else in town, or use the third-party valet service. The valet service does not post their hours, which I only discovered when they had apparently closed up for the night and were not available to take delivery of my car.

The front desk staff were very friendly, lovely, helpful people.

The room was clean, but basic. It could have definitely used a thorough dusting. The inclusion of what appeared to be an off-colour dollar store shower mat also cheapened the feel of the washroom.

Self

8/10

Excellent

23 Mar 2026

david

too hot in the room. could not adjust the temperature satisfactorily

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Steve

The accommodations were very good and yet what sets the hotel apart from others was the excellent hospitality provided by the hotel staff; especially the front office/lobby/check in personnel!

Family

10/10

Exceptional

20 Mar 2026

James

Excellent room and great location

Family

6/10

Pleasant

17 Mar 2026

Jillian

Booked for a quick weekend away. Overall hotel looked lovely but room was below average. There was mold in the bathroom as well as repair work needed in our room. Wrote in issues via Expedia chat but never heard back from hotel.

Partner

10/10

Exceptional

15 Mar 2026

Joseph

Great staff!

8/10

Excellent

15 Mar 2026

Wende

Great location!

Family

8/10

Excellent

15 Mar 2026

Emily

Room was perfect! Hotel was very busy but everyone was friendly and attentive.
Valet service was excellent very kind and polite

Partner

8/10

Excellent

15 Mar 2026

LISBETH

My stay at the hotel was overall acceptable, but there are several areas that need improvement. The breakfast options were very limited, especially considering the high price, and adding more variety would make a big difference. The room itself was comfortable, but it definitely needed to be cleaner. Although the hotel has plenty of space and good facilities, it only offers one restaurant and a bar, which feels insufficient for the size of the property. With a few improvements, this hotel could offer a much better guest experience.

Leisure Partner

6/10

Pleasant

15 Mar 2026

Kellie

Did not use the internet. There was crushed crackers in the hallway that never got cleaned up during the time I was there.

Partner

10/10

Exceptional

15 Mar 2026

Bryan

Asst manager was awesome welcoming us during check-in. It was a great stay.