Name: La Quinta By Wyndham Lackawann
Address: 2500 Hamburg Turnpike, Lackawanna (buffalo Area), 14218, US

2/10

Poor

31 Jul 2026

Ayşegül

A costly lesson on a once-in-a-lifetime family trip.
I'm a mother traveling across the country with my husband and three young children. While booking hotels on the road, I accidentally reserved a room for the wrong night — an honest mistake anyone could make. The checkout never showed a clear final confirmation screen to catch it before charging me, and the rate was instantly non-refundable. It felt like a trap.
I noticed within minutes and called the hotel (La Quinta) right away — they never helped. I then called Expedia, who promised a resolution and told me to wait one day for an email. But that day was exactly when we were supposed to be in Niagara. The result: on the very night we should have been there, we couldn't find a hotel, our budget fell short, and we were left stranded and distressed — holding two rooms for the same night in two cities hundreds of miles apart. Clearly an error no traveler makes on purpose.
What hurt most wasn't my mistake — it was the total lack of flexibility and human judgment. One clear confirmation step, or a small goodwill exception for an obvious same-night duplicate reported within minutes, would have changed everything. For a family on a tight budget, a day we had dreamed about became a nightmare.
I still love traveling and I understand rules exist — but a little humanity goes a long way. Families deserve far better.

6/10

Pleasant

30 Jul 2026

Ajaba

The quietness

2/10

Poor

28 Jul 2026

Luis

there was watermarks on the ceiling, the walls, i had so much problem with the key card and make sure you pull off the covers and check your mattress there was a bunch of pee marks. The chair was all dirty, the curtain was damaged, and the check in people were not friendly, the only good thing was the people who give out breakfast to eat. I would not recommend this hotel.

2/10

Poor

28 Jul 2026

Ashley

The absolute experience was horrible booked for 6 days. On day 2 I found that the room was infested with bed bugs. The manager was beyond rude. Refused to give me a refund considering I spent almost $1000. I would never come here again

10/10

Exceptional

27 Jul 2026

Ben

Great spot. Near the venue and a gas station that had a Tim Hortons. A couple restaurants next to that as well.

8/10

Excellent

27 Jul 2026

Donna

The room was clean but they do without the carpet

2/10

Poor

27 Jul 2026

Outar

The lady at early check in was very mean and not polite to say we are early
The waffle maker needs one more the line up is too long for breakfast

10/10

Exceptional

26 Jul 2026

James

Location. Clean, really love a couch in my room

8/10

Excellent

25 Jul 2026

Lyn

Very clean

6/10

Pleasant

21 Jul 2026

Kimberly

Needs updated.

Partner

8/10

Excellent

19 Jul 2026

John

Overall its an ok hotel. Its newer so not really run down. They did put in a bunch of EV chargers with took up parking spaces so parking is at a premium with the unused EV spots. Ice machine still not repaired since my last stay months ago.

Friends

2/10

Poor

17 Jul 2026

Ahmed

Worst hotel ever

Family_with_children

10/10

Exceptional

15 Jul 2026

Douglas

Room was clean, staff was friendly, and we had a good stay.

Partner

10/10

Exceptional

13 Jul 2026

Ethan

The staff was nice to work with and helpful when I needed assistance.

Self

8/10

Excellent

13 Jul 2026

Soeung

Good

2/10

Poor

12 Jul 2026

Bisnath

Stay in 217 one night bathroom door does not lock . When I told them at the front desk I was told your kids should knock before entering. The counter top in the bathroom was broken . When I told them at the desk I am going write a review off my disappointment I was told go ahead. Guess they don’t care about my business. My daughter just move here in buffalo for med school and for the next 4 years we will be back and forth. They really don’t care .

Family_with_children

10/10

Exceptional

10 Jul 2026

Rafael

Nice!

Family

10/10

Exceptional

10 Jul 2026

Daryl

Room and facilities were clean, breakfast was decent, and price/location were quite reasonable.

Business

2/10

Poor

07 Jul 2026

Manoj

They ran out of bath soaps. The lady said they ordered the supplies but don’t know when it will come. In this case they should have arranged some soaps for customers.
Secondly, the carpet in one room was torn and a nail was out and pinched to my daughter’s foot, but the lady just apologized and offered a mat to put over it.
We booked room for 5 peoples and for the rollover bed they were charging extra charges.
Overall the stay was not pleasant, the receptionist was just apologizing with a tone that it is what it is.
I don’t recommend this hotel for stay.

Family_with_children

10/10

Exceptional

06 Jul 2026

Masum

Excellent work by all the people

2/10

Poor

05 Jul 2026

Vijay

Fosset and Refrigator not working. Room AC was turned off and smelled when entering the room.

Family_with_children

6/10

Pleasant

05 Jul 2026

sunoj

I wish there were more items available for breaksfast.

Family_with_children

8/10

Excellent

03 Jul 2026

Theresa

Property was fairly clean. Air conditioner in hallway leaked on the floor. Pool was nice and not busy. Wish there was a couch in the rooms.

Friends_and_family Family

6/10

Pleasant

02 Jul 2026

Laura

I wrote a review yesterday about my check in with staff leaving other guests drivers licenses in the desk. The elevators made terrible noises when in motion. My room has stains on the bedding. The door dead bolts were broken. the chairs looked like they were covered in mechanics grease. I figured I was supposed to have a coffee pot since there were coffee singles, but was no where to be found. The shower had previous guests hair on the wall, there wasn't a full toilet paper holder and I didnt have any soap. Wasn't my best experience.

Self

2/10

Poor

28 Jun 2026

Sarah

Main guest restroom in the lobby area had no paper towels, and no soap. When this was brought to the attention of the front desk, they acknowledged that they knew about it and couldn’t do anything about it because they didn’t have access to the cabinet that stores the soap and paper towels. Instead of just going out to get soap for the guest, also lends the question if the staff are washing their hands if there’s no soap for the public? Then when we got to our room, there was also no soap to wash your hands, I went to call down to the front desk to ask for soap to delivered to our room and the phone jack was broken so we had no use of the phone to contact the front desk. When we went directly to the front desk to ask, they told us to use the shampoo instead.
Breakfast Hours said until 930 on the weekend we came down at 9:10 and they were closing up everything and had brought all the food in.

Friends

10/10

Exceptional

28 Jun 2026

Ashley

Todo me encantó

2/10

Poor

26 Jun 2026

Ahmed

Bad place to stay at

Friends

8/10

Excellent

23 Jun 2026

Idelia

Nice for the price had no complaints beds could've been a little more comfortable but overall good stay

Partner

10/10

Exceptional

22 Jun 2026

Naresh Reddy

Enjoyed the hotel stay.

Family_with_children

8/10

Excellent

22 Jun 2026

Jigar

Good staff. Good as per pricing

2/10

Poor

21 Jun 2026

Korrin

The hotel was very dirty, from the lobby, the elevator, the rooms. The toilets would not flush well, the faucets were all loose, the sink backed up. The walls and floors were all visibly dirty. Not enough towels/washcloths and we’re told no when requested more. We were 4 in a room with one washcloth, one hand towel, and three towels. The cleaning staff were not helpful at all. Wanted to change hotels but would have lost too much money and the front desk staff were unfazed. The indoor pool was FREEZING and my daughter woke up the next day with crusty eyes, even with showering after the pool use…

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Thomas

Great place to stay for the night

2/10

Poor

20 Jun 2026

Jon

Terrible. Elevator broke. Air conditioning doesn’t work. Staff ignores you. Took forever to check in.

Self

2/10

Poor

19 Jun 2026

Michael

never again changed room 3 times looks like they did not change bed sheets and just put it back together with marks and hairs discusting.

6/10

Pleasant

18 Jun 2026

Marjorie

The hotel did not provide a guide to the TV channels. It was difficult to find a channel or find a guide on the TV

Partner

8/10

Excellent

18 Jun 2026

kristin

The staff was nice the room were very clean I would love to come back but the only down fall was the pool it was freezing cold and its inside so that mad no sense to me. Other then that it was nice

Family

6/10

Pleasant

13 Jun 2026

Annie

This hotel is certainly run down and could use some updates. The shower floor felt very spongy, like you could step right through it. We also found a pill in the room (assuming a gel Tylenol but not certain.) The carpet also felt a little damp- like it needed a dehumidifier for the room. Unfortunately the sleeping arrangements were not as pleasant either. Easily heard our neighbors down the hall and upstairs at all times of the night. Unfortunately very disappointed with the accommodations.

Pet

8/10

Excellent

08 Jun 2026

Caprice

Thank you for a great mini vacation. However, a few things could have been done better. 1. The lobby was not very clean; mostly the floors and the bathroom in the lobby. 2. Most hotels end breakfast at 10 am. Breakfast at 9 am was a little early. The rooms were pretty clean, and I love the standing shower. Overall, it was a good experience.

Family_with_children

8/10

Excellent

05 Jun 2026

Elfrida

The hotel was okay overall. The room was clean and comfortable enough. The continental breakfast had a decent variety and was convenient. The staff were polite and helpful when needed. It was a fine place to stay for a short trip.

Family_with_children

10/10

Exceptional

03 Jun 2026

william

Friendly staff and comfortable room that had all the necessary amenities that travelers want. We arrived early and staff made extra efforts to get us into our room a bit early, which gave us extra time to visit nearby Niagara Falls. Shower dripped all night which could not be heard if bathroom door was closed, but that’s why only 4 stars for condition of property.

Partner

8/10

Excellent

31 May 2026

Cierra

The hotel lobby, rooms, stairways and everything else were very clean. The breakfast bar is okay- there was bagels, bread and pastries. 2 kinds of cereal. Packaged oatmeal, yogurt, apples and a waffle machine. There were eggs and sausage each morning we were there and those were not that great but overall it was okay. Good coffee! The pool room was clean and warm but the actual pool is COLD. The room did have AC that worked well! The bathroom fan was squeaking which was more of an annoyance than an issue. The beds were very comfortable. Overall it was a decent stay!

Family_with_children

8/10

Excellent

30 May 2026

Kristy

Not bad bathroom little dirty

Friends_and_family Family

2/10

Poor

30 May 2026

Glenn

Dirty, needs vleaned better. Moved the tv a bit and nacho chips came outta the base. Could hear everything. Next door, hallway, floor above. No insulation for noise? Idk. Never again...

Partner

2/10

Poor

29 May 2026

amy

We didn't stay over night because of bed bugs !!!!

Friends_and_family Family

6/10

Pleasant

29 May 2026

Heather

Off the beaten path (not on the highway) to harder to find than expected. Understaffed. Very nice woman trying to run the entire hotel on her own and could not possibly put an end to all the rowdy guests by herself. No food nearby. And not much in the convenience fridge at the hotel. Room clean.

6/10

Pleasant

27 May 2026

marlene

Cleaning staff is quite noisy. Breakfast should be served at a more reasonable time, perhaps between 7 and 10 a.m., instead of the current 6 to 9 a.m. The folding bed is outdated and uncomfortable, and the springs are felt. Instead of providing numerous shampoo and conditioner bottles, consider offering lotion bottles as well. Additionally, the air conditioner does not blow cold air.

Family_with_children

2/10

Poor

21 May 2026

THOMAS

This hotel refused to do anything or make it right from a serious situation. I made two reservations on behalf of my husband who has never been to Buffalo. They solely came from out of country to attend the Sabres' playoff game because a family member plays on the team and this location's proximity to the arena seemed great. The floor they were on had two rooms full of people and over capacity. It was reported to staff that they were threatened by a guest in the hallway who was under the influence. Smoking was happening in the rooms nearby. The staff mentioned in the elevator, before my husband said anything, that they were going to tell the front desk about it. My husband has severe asthma and it deeply affected his breathing during the stay. At check out, they were told those parties were going to be evicted. The hotel has now refused to take responsibility. This establishment should be completely embarrassed for the complete lack of safety to guests. We will never return and will encourage others, including friends and family travelling to Buffalo, to never stay at this hotel.

Friends_and_family Family

10/10

Exceptional

21 May 2026

Patricia

The staff is so friendly and helpful.

10/10

Exceptional

18 May 2026

Md Minhaz

Excellent for stay

4/10

Poor

16 May 2026

MAHABUBA

Breakfast was good , AC was working but shower handle was broken.

Family_with_children

8/10

Excellent

13 May 2026

Varun

Clean room, broken bathroom. Ok staff, decent breakfast

Friends_and_family Family

6/10

Pleasant

12 May 2026

Phil

Decent breakfast, room was nice, able to hear other guests through the walls

Partner

8/10

Excellent

12 May 2026

Marnie

The room was very clean, whoever the exhaust fan in the bathroom was extremely loud and the toilet kept running and I had to fix it. Breakfast was okay and the staff person whom I asked a question tom told me she doesn't speak English. No help whats so ever.

Friends

4/10

Poor

09 May 2026

KYLE

Totel is very smoky. Other guests were smoking in nearby rooms and nothing was done. The smell of cigarette smoke was very bad. Unfortunately, I have severe asthma and was told nothing could be done. If I could have found another hotel I would have left for health reasons. Sadly, I won't stay again. We were here last minute to see a family member who plays for the Sabres. I wish I could get a refund.

Friends_and_family Friends

8/10

Excellent

21 Apr 2026

Timothy

Room was a little dated, fairly clean. Toilet seat was cracked and needed replacement, First room I was given the TV did not work.

Self

4/10

Poor

11 Apr 2026

Lisa

Very worn down and dirty.

Family_with_children

6/10

Pleasant

29 Mar 2026

Christopher

Beds were super comfy and the shower was amazing. Phone didnt work and staff seemed to be inconvenienced when we asked for the coffee to be filled in the lobby.

Friends_and_family Friends

8/10

Excellent

29 Mar 2026

Diane

Rooms were nice and clean wall very thin heard everything going on

Friends_and_family Friends

6/10

Pleasant

28 Mar 2026

Hussain

Missed breakfast and the heater was too load

Friends_and_family Friends

8/10

Excellent

28 Mar 2026

Dawn

Cleanliness would’ve been better in the room bathroom sink, clogged up slow drain draining security lock on door broken

6/10

Pleasant

27 Mar 2026

Bryan

Good.

8/10

Excellent

26 Mar 2026

David

Good for the price

8/10

Excellent

20 Mar 2026

daryl

Clean room, friendly staff, perfect temp in room for good night sleep

Friends

8/10

Excellent

13 Mar 2026

Henry

Good atmosphere

2/10

Poor

07 Mar 2026

Sharon

Property was very dirty as well as the room. I would not recommend to stay here to anyone

Friends_and_family Family

8/10

Excellent

06 Mar 2026

nay

Fair

6/10

Pleasant

01 Mar 2026

Matthew

Hotel was a bit dirty. Weird noises and dripping faucet. Upkeep was certainly not there. Heated pool was ice cold.

10/10

Exceptional

22 Feb 2026

Jose

Quiet place

Self

8/10

Excellent

19 Feb 2026

Mark

Clean room very nice staff!

8/10

Excellent

14 Feb 2026

Susanne

Was ok.. uneventful

10/10

Exceptional

12 Feb 2026

Keith

courteous clean clean and very helpful

Leisure Family

4/10

Poor

07 Feb 2026

Greg

We arrived late at night. When we got to our room, there was a sock on the floor, nail polish on the night stand and a hair clip on the curtain. I texted the staff from the number they texted me at saying if I needed anything to text them. I did at 9 pm and no one got back to me until 1 am saying sorry for the delay, and they could come up now to get the belongings . It was 1 am and I had a child with me, I was going to wake her or have someone come into the room that late.

When we checked out , she was on the phone and wouldn’t get off to even acknowledge what happened in our room. Was the room even cleaned ? The bare minimum was done .

Friends_and_family Family

6/10

Pleasant

06 Feb 2026

Dencil

Staff was great.Everything was good

Business Self

6/10

Pleasant

02 Feb 2026

Fiona

We had two rooms booked for two nights. Unfortunately, upon arrival the toilet overflowed in one room and it took about an hour before the room was cleaned up. Secondly, the indoor pool was FREEZING and only two of the five us could go in it was so disappointing. On the Sunday morning around 9am one of the maids was talking so loud outside of the room we couldn’t sleep any longer. Also there was a tooth floss/pick on one of the rooms night tables upon arrival. These issues led to just an ok stay for our family of five. Somewhat disappointing.

4/10

Poor

01 Feb 2026

Melissa

It was fine. Just not outstanding. Standard, clean & comfortable. The food was okay. Nothing special.

Business Family

6/10

Pleasant

01 Feb 2026

Stefan

Yes
However a pool was advertised but the water was so cold that it was not suitable. During the investigation of hotels with three grand kids involved made for a very disappointing stay.

Leisure Family_with_children

2/10

Poor

31 Jan 2026

Nicole

They refused to move me after a dog barked for hours straight in the adjacent room. You could also see light from another room into my room. Horrible!!!

Business_and_leisure Self

4/10

Poor

22 Jan 2026

Lena

I attempted to leave a review on the hotels website but have yet to hear back. The check in and room were nice but the cleaning staff woke us up at 8:30 am and attempted to enter our room. Check out is not until 11. We are extremely upset by this because we were in town for a funeral and were physically and mentally exhausted. We just wanted to sleep in until closer to check out. If we had not put the dead bolt on and the cleaning staff was successful at entering the room, this would have become a legal matter. Being woken up, disturbed, and then almost having someone walk in our room is a huge invasion of privacy. We hope this issue can find some sort of resolution. We are disappointed and no longer have trust. It made our already very sad trip, even worse.

6/10

Pleasant

20 Jan 2026

Steve

Breakfast staff(1 girl) wasn't friendly or helpful. In unit furnace wasn't functioning properly. Heat ran non stop making it uncomfortable.

Leisure Family_with_children

8/10

Excellent

11 Jan 2026

Brian

The room was in great shape and great location and value. If staying in the area again we would stay here again.

Business

4/10

Poor

10 Jan 2026

William

It started with the check in process. I had already checked in online and had to renew the process after a long drive. Then they did not have a luggage cart and proceeded to give us a room on the top floor after telling us that we had been booked on the first floor making it convenient to unload luggage. The clerk then changed us back to the first floor and extended our time checking in.
That evening the climate control was not working and was set at 64 degrees and the heat ran all night making it extremely hot and uncomfortable to sleep. Noise upstairs as well was waking us up early....just not what I expected for the price of the room.

Friends_and_family Friends

10/10

Exceptional

06 Jan 2026

Sheila

Good

Friends_and_family Family

6/10

Pleasant

03 Jan 2026

shanay

It wasn’t terrible but was not good , it was just somewhere to sleep after a concert or event, lots of questionable stains, also had to ask for another blanket due to some staining. There was some loud noises throughout the night , The price was definitely over priced for its expectations

Leisure Family

6/10

Pleasant

21 Dec 2025

Henry

Very limited breakfast variety.
Limited bathroom necessities. No extra branket available.

Leisure Family_with_children

8/10

Excellent

21 Dec 2025

Jeff

Room is clean, staff is helpful and friendly.
Carpet is peeling up a bit near entrance of room

10/10

Exceptional

20 Dec 2025

James

Yes

Business

2/10

Poor

16 Dec 2025

Toscha

Staff thought someone from our room was stealing snacks. So they called us at 1 something in the morning woke us all up. We went down there to correct the situation staff member dj was very rude. Then he did his job and realized it wasnt us but no apology we requested a supervisor but there wasnt one on premises he said there would be at 7am and there wasnt May was there instead. May apologized. However only getting 3 hours of sleep defeated the purpose of staying at a hotel. I wasnt offered a discount for the horrible interruption or poor customer service or lack of training on DJs part. We will not stay there again.

Friends_and_family Family

10/10

Exceptional

14 Dec 2025

Ana

.

Leisure Family

2/10

Poor

11 Dec 2025

Sayuri Y

Heater was not working. Cold air in the bathroom. Room key is as not working.

10/10

Exceptional

09 Dec 2025

Andrew

Good

10/10

Exceptional

24 Nov 2025

Patrick

Clean room liked the shower with no tub and the king size bed

Friends_and_family Family

4/10

Poor

23 Nov 2025

Sean

The room was not the cleanest. The bed linens and pillow cases were stained. The curtains were stained. The chair in the room was stained and had a cigarette burn in it. The toilet filled continuously all night. The overall appearance of the hotel was run down. Drop ceiling tiles were sagging, carpet in hallways was stained, the elevator was filthy, and the ice machines didn’t work. When I got off the elevator to my floor there was a strong smell of marijuana in the hallway. I was only staying one night otherwise I would have requested to cancel any remaining nights I had and sought other accommodations.

Self

8/10

Excellent

23 Nov 2025

Helen

Convenient to friends/family that we were visiting.

8/10

Excellent

20 Nov 2025

VICTOR FRANZ

Room was clean, but there was no hair dryer.

Leisure Family

6/10

Pleasant

20 Nov 2025

Pamela

It's a decent place to stay. Was a tad disappointed that our room did not appear to be cleaned during our stay. Had to ask for clean towels halfway through our stay.

Friends_and_family Family

6/10

Pleasant

17 Nov 2025

Therese

The overall cleanliness can be improved especially in common areas like elevators. Also the sink was clogged in our room.
Also suggest changing the breakfast serving time for Sunday's from 7am to 10am and not end breakfast serving at 9am on Sundays. Thank you

8/10

Excellent

16 Nov 2025

Albert

Clean room. Heat was not noisy.

Leisure Family

6/10

Pleasant

15 Nov 2025

Samantha

For being a pet-friendly hotel, the front desk staff lady was not very understanding or accepting of us traveling with our small dog. The front desk person called us a few times when our dog made a whimper or barked for a short period of time, during day time hours and when someone walked by the door. And we were also told that we are not supposed to leave our dog alone in the room when we went to grab lunch and dinner….I have never been told that at a pet friendly hotel ever! And she also made comments upon us checking in that “she hoped our dog won’t cause any problems” upon us checking in.

Leisure Pet

8/10

Excellent

14 Nov 2025

Felicia

It was clean

8/10

Excellent

14 Nov 2025

Mathew

Staff

Business_and_leisure Self