Red Roof Inn Buffalo – Hamburg/ I-90

United States , Buffalo - NY
HAMBURG, 5370 Camp Road
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100 reviews shown

2/10

Poor

13 Mar 2026

Roy

Smoke alarm was missing, wires hanging out of wall.
No soaps or shampoos
No TV remote
Room was freshly painted
No daily room service

Self

4/10

Poor

08 Mar 2026

Lisa

Room dirty. Sticky floor bathroom.stained up towels

6/10

Pleasant

08 Mar 2026

Nicolas

Business

8/10

Excellent

06 Mar 2026

Becky

Great place

2/10

Poor

05 Mar 2026

Elizabeth

The place was deplorable...filty rooms ...We didn't stay there got our money back

Family

10/10

Exceptional

04 Mar 2026

anthony

Off the highway

Self

4/10

Poor

02 Mar 2026

Becky

Great staff

10/10

Exceptional

01 Mar 2026

becly

Great staff

10/10

Exceptional

28 Feb 2026

Becky

Great staff

Partner

10/10

Exceptional

25 Feb 2026

Josh

2/10

Poor

24 Feb 2026

Carolina

Extremely dirty we have to cancel one room and the one that I sleep I didn’t on the top of the bed cover with my cloth on and covering myself with my jacket. Totally disappointed also the room smells bad

6/10

Pleasant

22 Feb 2026

Becky

The hotel itself was quiet the room itself sucked there was broken drawers and kissing you stink bugs everywhere and the bathroom floor was coming up and there was no spoons

Partner

10/10

Exceptional

10 Feb 2026

john

Staff was great they took care of my needs,

2/10

Poor

29 Jan 2026

Robert

No hot water the staff kept telling me 30 min it will be hot it neber did get beyond luke warm They lied constantly and rented to people without telling them about the problem.I am very frustrated and angry with no solution in sight

2/10

Poor

29 Jan 2026

Robert

We had no hotwater for 6days and have been lied to by the manager and a staff at the hotel.We asked for a refund for the 6 days and got nothing but lies I was standing in the hotel lobby when two guest's checked in they never said a word about the water issue.

Business_and_leisure Partner

2/10

Poor

17 Jan 2026

Dawn

The bedding was disgusting then I got moved to another room when I woke up I had an infected eye I will never stay there ever again

Business Family

8/10

Excellent

05 Jan 2026

ROBBIN

Our first room didn't have any heat. I went back to the office and they changed our room and the heat was amazing.

Partner

4/10

Poor

05 Jan 2026

Domino

While the staff support was very good and appreciated, the condition of the room was disappointing. The room was quite run down. The safe was not working. The dresser was broken and missing a drawer. Guest chair was broken. There were a lot of bugs. Paper thin walls, neighboring room partied all night and into the morning. Cost to stay here should be a 1/4 of what was paid.

Leisure Family

6/10

Pleasant

05 Jan 2026

david

the place was outdated and not clean. found old pizza box, with food in it under bed and had to clean pet hair myself

4/10

Poor

03 Jan 2026

David

The place smelled like pets. There was pet hair that I had to clean myself. It was very outdated and overpriced.

Leisure

4/10

Poor

03 Jan 2026

Kenneth

Not the best. Convenient location if going to Bills gane

Leisure Family

4/10

Poor

29 Dec 2025

Michael

Parking was easy. Early check in available. Room was gross. Sheets were stained. Toilet didn’t work. Dogs barking

Friends_and_family Family

2/10

Poor

29 Dec 2025

Kate

Roaches in room, didn’t stay the night

Leisure Partner

8/10

Excellent

28 Dec 2025

Robert

Yes

6/10

Pleasant

13 Dec 2025

Autumn

There was not any hot water all weekend.

6/10

Pleasant

13 Dec 2025

Dustin

Clean room, beds not comfortable, pillows even worse. Was suitable for the fact we spent very little time there.

Friends_and_family Friends

2/10

Poor

09 Dec 2025

Nathaniel

Sheets had stains, bedding had stains, no shampoo in the bathroom, sink was leaking underneath. Had to go and buy bedding to sleep in the bed because staff said they couldn’t get new bedding till the next day. Overall would not ever stay again at a red roof inn

10/10

Exceptional

08 Dec 2025

Jason

No complaints

4/10

Poor

08 Dec 2025

Janet M

I would like to get this a 2 1/2 stars as you get what you pay for. It was a decent place to be able to store your luggage, sleep, and shower. Although they are trying to update the rooms, the building is in search old conditions that the repairs look like they were done by your brother-in-law instead of a professional. The staff were nice when we had to deal with them, which was very minimal and they did allow us to check in early. The amenities in the room were very minimal. It was nice that they had a refrigerator which barely worked in my room and a microwave. They had a Soap dispenser at sink with conditioner and body lotion and the shower had shower gel and shampoo, but neither of those were usable. The room smelled like smoke severely when we checked in and I had requested non-smoking rooms. I had to buy two cans of air sanitizer and it took three days to clear it out. Had stayed at this location a few times before and always enjoyed it due to it being what I consider prime location in town. I did notice a new hotel behind it, which I will probably elect to book instead of this one this time. It was extremely noisy at night with some of their more permanent guest playing Loud thumping music.

Leisure Family

2/10

Poor

08 Dec 2025

Joshua

This was one of the worst stays of my life. Used towels in our bathroom. Black curly hairs on the shower wall, towels and pillow. The heating did not work. If it were not -10 outside, I’d rather sleep on my car. The receptionist ignored us, he was in the back on his phone. Had to call reception twice in order to get basic service. This establishment should not be allowed on hotels.com. They need to downgrade their hotel rating to a 0 star, 2 stars is far too generous.

Friends_and_family Friends

2/10

Poor

02 Dec 2025

Stephen

The room was dirty upon arrival. It smelled as though someone had just used the bathroom & there was something disgusting on the floor, I am telling myself it was food, but jury is out. If I could have changed hotels, I would have. The fact that this is endorsed by hotels.com is disgraceful.

Friends_and_family Friends

2/10

Poor

23 Nov 2025

Kathy

Room felt uncleaned, bedsheet was filty

Friends_and_family Family

4/10

Poor

18 Nov 2025

ANTHONY

Room was falling apart, dirty comforter, safe didn’t work, latch on the door was broken… luckily we were only in town for a short stint, so didn’t bother complaining, but as my 10 year old son told me “this was the worst hotel we’ve ever stayed at”

Leisure Family

8/10

Excellent

18 Nov 2025

Jimmie

Room smelled like cigarettes other than that it was ok

Leisure Self

6/10

Pleasant

17 Nov 2025

Dominic

I was not expecting a lot of bills and whistles here, however, it did not feel extremely clean and had some stains as well. I have stayed in much nicer red roofs in. It’s good for a cheap stay, but don’t get too excited about it.

Leisure Partner

2/10

Poor

17 Nov 2025

Melanie Lyn

Rooms are old and run down. Bathroom was disgusting, like it had it hadn’t been cleaned from last guest. Hair in the shower, just gross! I’ll never stay at a Red Roof Inn ever again….

Family

8/10

Excellent

17 Nov 2025

Laïka

Good enough for the night!! Staff was very friendly

Leisure Partner

4/10

Poor

17 Nov 2025

Madison

The room was dirty like it wasn't even cleaned, there was hair all over the shower walls from the previous guest, the floors looked like they were never vacuumed or swept up and definitely not moped!

Leisure Friends

2/10

Poor

16 Nov 2025

Olga

The experience was very disappointing. The room smelled strongly of cigarette smoke, the floor was dirty, and the bathroom was not clean. The microwave was also very dirty. You can hear everything happening in the surrounding rooms, and the noise from the hallways sounds as if it’s inside the room.
On the positive side, the service at the lobby was good, the internet worked well, and the parking was easily accessible.

Leisure Partner

8/10

Excellent

16 Nov 2025

Daniel

Should have some water bottles in the room.

2/10

Poor

16 Nov 2025

Patricia

Flithy room in terrible condition. Dirty toilet, all surfaces sticky, old gum stuck on the floor, dog hair everywhere, base boards missing around the br tub, shelf falling off the br wall, sink looks like it is falling off the wall and was chaulked to stay put, no door sweep on outer door - cold air blowing into room, dog scratched all over br door, secured latch looked like it was broken in and never fixed just re-screwed back on, room was across the parking lot from I-90 with trucks going by with semi trucks going by all night. The did not remove snow on walkways or salt. Very slippery an unsafe!
Staff was un welcoming, no eye contact, didn't really care about my polite feed back concerning the room but offered to tell manager

The sheet were soft and clean. The billows were like boards. The bedspread was clean and pretty.

RRI SHOULD BE ASHAMED OF HAVING THEIR NAME ATTACHED TO THIS PROPERTY!!!

Hotels.com should remove this property from their offerings. It is a blackeye on the service they offer.

Partner

4/10

Poor

15 Nov 2025

Melissa

The room was not as nice as we expected. It will serve our needs for the night. But we really thought it was going to be a little better.

Leisure Friends

4/10

Poor

15 Nov 2025

Eric

Very slow, roo. In rough shape

10/10

Exceptional

12 Nov 2025

Robert

Clean room

6/10

Pleasant

09 Nov 2025

Carol

Too close to thruway, people next door up all night, dog barking,

2/10

Poor

04 Nov 2025

Autapornpim

Smoke-stained room. Can not get the smoke out.

Leisure Family

10/10

Exceptional

03 Nov 2025

Matthew

friendily

6/10

Pleasant

03 Nov 2025

nicole

You will get what you expect here if you have read the reviews. We picked it because of its proximity to Highmark stadium and booking last minute when other hotels in the area were booked up. We knew from reviews that it wasn't going to be swanky but we might have been surprised by how 'budget' it really was. It served its purpose but I am not sure I will return.

Leisure Partner

8/10

Excellent

03 Nov 2025

Kira

It was good for a place the sleep. Fresh linens. Floor was dirty.

Friends_and_family Family

2/10

Poor

31 Oct 2025

Beverly

Had to exchange for second room as first was not a satisfactory due to dead bolt not functioning; 2nd room toilet seat broke and maintenance items on counter.

6/10

Pleasant

23 Oct 2025

Marylee

Bugs on the walls, and stain on the nightstand. Scratch marks on the door in the bath tub room from likely a dog.
Very sticky floor.

Partner

2/10

Poor

22 Oct 2025

Jilian

The room and location was dirty with trash outside the rooms. The room itself was obviously old, smelled as if it had been a smoking room, and there was no instructions for the TV , guidance as to the room, or amenities. There were no food options and the room with the vending machines was filthy. I will never stay at a red roof in again. The door to my room was so old and I’ll fitted that I could literally see daylight at the door jam/frame coming through . I only staid because I would have lost my money as they made me pay for the whole stay before I saw the room. Do not stay here .
The staff was polite though not very communicative .

Business_and_leisure

6/10

Pleasant

20 Oct 2025

Brian

Overall nothing to complain about except a few lil crawlers at night but thats expected becaise of area. Overall not luxurious but just good to lay your head at night.

Friends_and_family Family

10/10

Exceptional

18 Oct 2025

Raul

Excellent

Leisure Family

6/10

Pleasant

17 Oct 2025

Jeffrey

The room was clean, but run down. It is more of a economical stay for a quick trip.

Friends_and_family Family

2/10

Poor

16 Oct 2025

Cassie

Cockroaches everywhere the minute we opened the door to the room

Friends_and_family Family

6/10

Pleasant

13 Oct 2025

Irfan

It was okay

Leisure Friends

10/10

Exceptional

12 Oct 2025

Heidi

The room reeked of smoke (non-smoking hotel) the door around the handle was black with dirt 2 the floors were dirty, the heating/ac unit smelled like something was burning when we put the heat on - we have stayed there many times but it was so dirty and the smell was awful - will probably not stay there ever again.

Friends_and_family Friends

2/10

Poor

11 Oct 2025

Jennifer

Not good at all!

The property was not taken care of overall. The building was run down, room horrible unclean and in ill repair. Sheets and bedding stained, walls and ceiling had stains on them, the floor was sticky and falling apart, furniture damaged, shower drain broken, door did not seal properly so was letting in bugs. I would NOT BOOK THIS ROOM! There is a nicer Hampton Inn right down the street.

Partner

8/10

Excellent

10 Oct 2025

Gina

Hotel right next to the highway so not quiet. Room was clean, staff were hospitable. Great value while passing through the area.

Leisure Pet

8/10

Excellent

07 Oct 2025

Laurie

Convenient to Highmark stadium for the game

Partner

4/10

Poor

07 Oct 2025

Vikas

Room floor was very dirty , weird smell, toilet flush was not working properly.

Friends_and_family Family

2/10

Poor

07 Oct 2025

Brett

Beat up place. Peeling paint, holes in walls, damaged doors and walls. No iron, fridge, hair dryer, coffee pot. Broken dresser. Decent TV and bed. Never again.

Business

4/10

Poor

06 Oct 2025

Sarah

Pictures on the site are very dated- it felt like a cheap and seedy motel instead of the inn pictured.

Leisure Friends

2/10

Poor

06 Oct 2025

Chalee

The floorboards had water bubbling out from underneath them as we walked, hole in the bathroom door, mystery substance on the sink, blood on the sheets, bugs in the corners of the room, floorboards lifting up off the floor, a child clearly colored on the floors as well as the furniture, it was disgusting. I stayed because I had already checked in late and was exhausted but do not stay here it’s gross.

Friends_and_family Friends

8/10

Excellent

05 Oct 2025

Theresa

The bed was fine except we got a king room and 3 pillows. The pillows were extremely flimsy and didn't have much to it so one for one person was def not enough. Other than that our sta was great! And to be fair for the property, we also didn't ask for any extra.

Leisure Partner

2/10

Poor

04 Oct 2025

Mark

I booked through another company. They paid for another hotel for me as this was dirty, smelled like smoke, had holes in walls and had bugs. I was disgusted and would’ve slept in my car before a room here.

Leisure Family

6/10

Pleasant

03 Oct 2025

Nick

Okay if you need a place

Room wasn’t as clean as I’m use to sheet had a stain on it. We only stayed 1 night of our stay and switched hotels. We got in late Friday and spent the day out and about on Saturday came back to the room and the key card didn’t work. Cleaning staff saw and let us in. Good thing we were moving hotels.

Partner

4/10

Poor

29 Sep 2025

Thomas

In the first 10 min in our room we found a bed bug, the sheets were dirty, the chairs were dirty, they did move us to another room that was at least a little bit better, we asked for a refund so we could go somewhere else but they wouldn’t do that. 100% would never stay here again.

Leisure Friends

2/10

Poor

28 Sep 2025

Ryan

The hotel was run down and in poor condition which made the stay unpleasant.

Business

8/10

Excellent

26 Sep 2025

LEONARD

Easy to find, lots of parking, quick check in.
Found a bug in the room, but took care of that quick. No issues…….

Leisure Self

2/10

Poor

23 Sep 2025

Marissa

My room had roaches and the only thing they could do for me was move me to a new room. The rooms were filthy and had the smoke detectors ripped out of the walls.

Leisure Partner

4/10

Poor

23 Sep 2025

David

Not the greatest stay.

In town for a family wedding. Checked in about 9 pm after an 11 hour drive. Went through 3 rooms before finding one without stained sheets and comforters and working heat/ac. One side of the building is right next to a major highway and is VERY noisy. Killed at least 5 bugs in the room over 3 days. Generally not very clean. Old furniture. Looks like it hasn't been updated in decades. Staff was helpful.

Friends_and_family Family

6/10

Pleasant

22 Sep 2025

Kim

Needs some love but very close for the Bills game

8/10

Excellent

22 Sep 2025

Richard

Was fine for my needs

Leisure Self

8/10

Excellent

19 Sep 2025

David

Very friendly staff

Leisure Family

2/10

Poor

19 Sep 2025

Lisa

The room was filthy and smelled vile. I didn’t even want to touch the towels

Leisure Family_with_children

8/10

Excellent

19 Sep 2025

Richard

The place for the most part was clean quiet the staff was friendly and helpful and available 24/7 when I called before my arrival it was nice that they checked my reservation by name not just a number..

Leisure Self

2/10

Poor

15 Sep 2025

Stacy

The front desk staff were nice. Both keys did not work upon getting to my room so I had to go back to the office to get working keys. The front of the dresser was missing a wood panel. The beds were very uncomfortable and the room was very dated. The outside A/C unit was missing a cover. It looked like a $50 room, not a $150 room.

Leisure Family

6/10

Pleasant

15 Sep 2025

Dominic

Well… the property is clearly outdated. It did the job, but at the price point was at least hoping the bedding wasn’t stained up and room didn’t smell like smoke. But, it felt safe enough and the staff was friendly

4/10

Poor

15 Sep 2025

Carol

For the price I paid I should have been in a decent hotel...don't stay here,keep driving

Leisure Partner

8/10

Excellent

14 Sep 2025

Harvey

Convenient

2/10

Poor

14 Sep 2025

Karey

Filty

Friends_and_family Family

4/10

Poor

13 Sep 2025

Joel

Toilet leaking out under the floorboards. Ground was wet all the way out to the bed. Cabinet drawer faces fell off with the slightest touch. Someone was getting arrested in the lobby when we went to check in.

Leisure Friends

4/10

Poor

09 Sep 2025

Verified traveler

The property has changed owners. This used to be a really nice and affordable place.

Self

2/10

Poor

08 Sep 2025

Martha

This was the most horrible experience I have had in any Expedia reservation. As I arrived at 3pm on Sep 7, I was told by the hotel clerk on duty at the reception that Expedia had cancelled the reservation and I had no reservation. After arguing with with clerk, he noted that such cancellation was an Expedia issue and they had nothing to do with that. Frustrated, I had to spend sometime to find another accommodation on a rush and ended up paying twice the amount of this reservation on the most horrific hotel available in the area.

Leisure Family

6/10

Pleasant

08 Sep 2025

Anna

I must say everybody is very friendly and the staff is very nice but I've been coming to this place for over 20 years and as the years have progressed it has gotten worse when I first got there there was dirty clothes in the bathroom and there was 30 linens on the bed I was disappointed because it's one of my it was one of my favorite places to stay but this time really disappointed me about how I'm cleanly it was and the area is starting to fall apart

Leisure Partner

2/10

Poor

08 Sep 2025

Shane

Everything was horrible towels were dirty shower was horrible bugs were flying all over the place worst experience and NEVER AGAIN

Family

4/10

Poor

08 Sep 2025

Liz

Pictures are very deceiving. The deadbolt to our room was broken and ripped off, the light by the washroom did not work, the bathroom door is falling a part, and stains on the sheets.

4/10

Poor

08 Sep 2025

Rosaena

Not a pleasant stay

The room smelt musty upon arrival. No toilet paper available, no clean towels. Left the room for the day. Upon return, they never bothered to do the bed or clean the room.

Friends_and_family Friends

2/10

Poor

06 Sep 2025

Daniel

DO NOT stay here. The place is extremely run down, with questionable people, who appear to live in the hotel (?) roaming around constantly outside of their doors. The weeds growing up all around the place should have been enough to keep me away. I travel solo very often, and rarely as a grown man do I feel unsafe - EXCEPT FOR HERE. Avoid this dump at all costs.

Leisure Self

6/10

Pleasant

05 Sep 2025

alfredo

Good for rest overnight stay

Family_with_children

6/10

Pleasant

03 Sep 2025

Irsa

Okay facility, good for the price. The equipment was a bit faulty (soap dispenser wouldn't work, shower gel was out).

It's a budget place so things like that are expected.

10/10

Exceptional

02 Sep 2025

Faizur

Very nice place

4/10

Poor

01 Sep 2025

Sandra

I was afraid to use the drawers. They were dirty and had balloons in them. My son told me that the balloons were a drug user thing.

Leisure Family

10/10