Name: Red Roof Inn Buffalo – Hamburg/ I-90
Address: 5370 Camp Road, Hamburg, 14075, US

6/10

Pleasant

02 Aug 2026

Ekta

Rooms were clean
Outside parking areas were so bad and stinky not clean at all

2/10

Poor

28 Jul 2026

Antonio

Dirty sheets, dirty bathroom, everything was dirty. I don't recommend it.

2/10

Poor

26 Jul 2026

Dionne

The TV didn’t work. They told us we couldn’t be moved because it was booked. Place dirty. Ice machine didn’t work so I had to go over to office for ice. Sheets were dirty. Bathroom. So dissatisfied with the service and Red Roof is usually a good place.

2/10

Poor

26 Jul 2026

Ali

We checked in went to our room and it smelled of cat urine so strong it was sickening. The bathroom floor had water all over it. We didn't even set our bags down and asked for our money back. We will see if we actually get it back. Do not stay here. Honestly I think the health inspector should pay them a visit.

6/10

Pleasant

23 Jul 2026

Angelique

Ice machine broken, had to go to neighboring hotel for ice. Young lady working the front desk was very nice but there was garbage all around the outside. The dresser drawers were ripped up, with front of drawer missing. It was conveniently located.

2/10

Poor

21 Jul 2026

Shannon

I would love to know what kind of rooms the people in the other reviews got because ours was awful. Stained bed sheets, sink that drains on the floor, shower with hair still in the tub, filthy floors, and a very questionable extension cord to power the bed lamp. I disagree with the person that said it was ok for a night because I would have rather slept in my vehicle than waste the $ on this place.

Partner

2/10

Poor

19 Jul 2026

Bucky

Check in woman was clueless. Wouldn’t accommodate at all. Room was dirty. Bed had sand and dirt in it. Bathroom floor was sticky. Room smelled of smoke really bad. Overall horrible place to stay

Friends_and_family Family

2/10

Poor

18 Jul 2026

Ashlynne

I will never stay at a Red Roof Inn again after this experience. The hotel smelled like cigarettes and trash, had hardened food and other unknown stuff on the floors that my dog was trying to eat, every corner of the hotel was dusty and did not feel clean, etc. I could go on. I checked in at about 10pm and left very quickly at 7am the next morning due to how uncomfortable the hotel environment was. I also developed a cold once getting back in my car and I’m positive it was related to the quality of that hotel. I would’ve rather payed $200+ elsewhere or just finished off my drive overnight than stay there again. Don’t make my mistake.

Pet

2/10

Poor

13 Jul 2026

ERIN

Run down and gross. Left for a different hotel immediately after seeing my room

Friends_and_family Friends

4/10

Poor

11 Jul 2026

Todd

The room was dirty.

Family

10/10

Exceptional

11 Jul 2026

Mpolo

Everything

4/10

Poor

11 Jul 2026

Lisa

For a night it’s fine. Beds are comfy but pretty run down and sketchy. Free pet so that is nice.

8/10

Excellent

10 Jul 2026

PETER

Ideal in and out for tired motorist

Self

6/10

Pleasant

09 Jul 2026

Georgia

Room wasn’t all the way clean needed swept one of the beds sheets were not clean had something on it there was clothes in the room I guess someone forgot them. Staff was friendly.

Friends_and_family Family

2/10

Poor

06 Jul 2026

Zuleyka

The worst experience ever, don’t book here if you looking for a place the you can secure, first thing when I walk in the room bed was not properly fitted so i knew someone used when i walk in the bathroom was pop in the toilet. I spoke with the receptionist and tell her that I want the room to be clean and she ask me for a minute to find someone to clean it, when I came back they clean the toilet but keep the bed in the same condition. I had another room reserved and that room smells like someone was there living smoking everyday. The worst experience of my life that never happened to me.

Friends

2/10

Poor

06 Jul 2026

Amandeep

It was a worst place to stay at the property was dirty and the room we had was dirty with cockroaches around the room the sink was broken the bathroom was small it’s had to walk in no hooks on the door to hang up clothes I wouldn’t recommend anyone here don’t go by the picture always chk before booking any room

Family

2/10

Poor

30 Jun 2026

Denise

Poorly maintained inside and out. One word: roaches

Self

4/10

Poor

20 Jun 2026

ANURADHA

Dirty room, dirty bedding, stained bedsheets and blankets

Family_with_children

4/10

Poor

15 Jun 2026

Raechel

I was not impressed with this location. Room was very dirty, smelled like someone had been smoking in there for days, burn holes in the blanket, broken dresser.

Partner

10/10

Exceptional

14 Jun 2026

Catherine

I've been here coming up on 4 months and I am extremely comfortable the staff is very courteous and professional the rooms are well maintained the water pressure is great and the property layout is also very welcoming

Self

4/10

Poor

06 Jun 2026

Mary

Bed was very comfortable. Check in was easy and girl was very friendly. Room was clean but rather old. What was surprising, was lack of things you usually expect such as soap to wash your hands.

Partner

2/10

Poor

01 Jun 2026

jon paul

Could not use the air conditioner / heater because of the dead bugs and mold in the unit. The blankets were stained and you do not dare step on the floor. There was a beer bottle on the stairwell . They say its a smoke free room, did not smell like one. I usually try to leave a good review

6/10

Pleasant

01 Jun 2026

stefanie

Inn was quiet and staff did seem to want to help , however the White fitted bed sheet appeared stained with old sweat marks . Bed cover also dirty around some of the edges. Not all rooms had a microwave or fridge. Soap dispenser to wash hands did not work.

Family

2/10

Poor

30 May 2026

Shirl

Booked this place due to the low price and did not check previous reviews. The room was dirty and dusty, we ended up spending a lot of time away due to allergens. But we needed a place to stay for one night and the bedding looked and smelled clean, that was the only plus. No fridge or microwave, and the dresser was broken and missing a drawer. No soap in the hand dispensers. Stained towels. The door to the room was also shoddy and could easily be pushed in, we didn’t feel fully safe. There also appeared to be several people who live there with children, the kids were knocking on our door and running away repeatedly. They also kept throwing a ball against our wall. This went on until well after 9 pm.

Partner

10/10

Exceptional

26 May 2026

de tao

yse

2/10

Poor

25 May 2026

Brandon

Bugs in the rooms. Holes punched in the bathroom door. Dirty linens and a seriously strong cigarette odor. Also the fridge was iced over and non functional.

Business

2/10

Poor

25 May 2026

Jocelyn

My room had someone’s old food in the fridge, which had freezer burn and looked like it had been there for years, the microwave looked like it had been used in a frat house with spills all over it. There was no soap, shampoo, toilet paper or trash can in the room. When I called the front desk she said ‘we don’t supply soap’. When I walked to the front desk for toilet paper the staffer member poured some liquid hand soap in a dixie cup for me. The door had a 2” air gap at the bottom so my room was the same temperature as outside (pretty chilly overnight). There were bo towel bars and several lights did not function. The parking lot was not well maintained and had warning signs posted everywhere to ‘park at your own risk’. It generally gave movie murder scene vibes. I have stayed at all kinds of hotels across the states and Europe and I can say, this was the worst. The bed was made and clean which was its only positive. Maybe it doubles as housing for homeless people? I am not sure, but there was a complete lack of care of the property for seemingly no reason. A lot if the lights were out for the sign, so it read as ‘doo’ which was accurate, it was the doo doo inn.

Self

4/10

Poor

19 May 2026

S

I picked this place without checking the reviews which was a mistake - the many bad reviews seem justified - they gave me two full beds instead of a king bed that I reserved; the door security guard fell to the floor as soon as I opened the door (I put it back on but needs fixing) - room seemed to smell a bit probably from smoking. the soap dispenser was empty so I used body soap from the bathroom.

2/10

Poor

18 May 2026

Jennifer

I would give zero stars if I could. Was given a very dirty room at first, rat poop in the drawers and IN THE SHEETS! Fire alarm kept beeping and I told front desk and they acted like I was lying. They finally sent someone to my room and he just took battery out (was still beeping) and he said he couldn't fix it without manager approval....offered a new room...great! New room was still gross but less gross. Still rat poop in the drawers. Toughed through it since I just drove 400 miles with my husband and toddler. Don't stay here

Family_with_children

2/10

Poor

18 May 2026

Craig

No soap, shampoo
Loud til 1AM
Restarting at 7AM

Self

6/10

Pleasant

18 May 2026

Timothy

This hotel was chosen because of low price. We stayed there for three nights because my daughter was graduating. Here is the problems with this hotel. There was no microwave in the room. We had to request an ironing board. The light above the bed was not working. The management at this motel is renting rooms to the local homeless population. There are addicts wandering around all over the property. The air conditioning/ heater unit in our room was worn out. It worked but made a loud grinding sound. The owners of this location are Indian and they don't put money into the property. Even the neon display lights on their sign facing the highway are burnt out and they don't replace them. The only good thing about this hotel is low price.

Friends_and_family Family

2/10

Poor

17 May 2026

Matthew

Room smelled of cigarette smoke. Very bad. Would not recommend unless you are a smoker.

4/10

Poor

17 May 2026

Adam

Drive way has potholes as soon as you turn onto the property. They need a better paint job for the whole motel look old and crappy. The lobby smelled bad as soon as you walk in. The tv did have a remote so I went down to the lobby and they gave us one but it did not connect to the tv. As a motel that should at least be in every room.

Partner

4/10

Poor

16 May 2026

Heather

The staff was great, but that’s about where it ended. The bathroom door didn’t shut, there were pubic hairs in the bathtub, the safe had a whole cut out of it, a dresser drawer was completely broken and off the slides, the ac unit worked but the top was all busted. Towels were clean, bed decently comfortable. No soap at the bathroom sink to wash hands after using the bathroom. The floors were a little sticky.

Friends_and_family Family

2/10

Poor

16 May 2026

Yuleiry

.

Partner

6/10

Pleasant

11 May 2026

Jonathan

No soap. towels, and bed sheets had dark red stains on them. Everything was clean though, and AC worked. Good place to stay for the price

Self

6/10

Pleasant

02 Apr 2026

Michael

Room was decent. Not 5 star, but a bed and a shower. Unfortunately, no soap or shampoo in the room. Hotel room door definitely needs a paint job. No staff at front desk, had to call a number to get someone to check me in. Had to plug in heater because it was obvious the room wasn't used in a while. Breakfast was advertised but there was none.

Parking lot needs work. Ton of potholes and property was not very clean with ice maker out of order, garbage bins and other cleaning items left in corridors.
Great restaurant next door was a positive.

Average hotel at best and ownership should make investments in improving the property experience instead of making it a money grab.

Self

6/10

Pleasant

30 Mar 2026

Brian

Room was not set with bath towels or toilet tissue. One night of the stay the water was only warm.

4/10

Poor

22 Mar 2026

stephanie

Bathroom was dirty. Had to clean it before we used it. Other than that the 3 day stay was great! Traveled for work. Nice and quiet place. Staff was good and friendly.

Business

10/10

Exceptional

17 Mar 2026

Heidi

Check in was smooth and the staff very professional. Rooms were clean and facilities were well maintained

2/10

Poor

13 Mar 2026

Roy

Smoke alarm was missing, wires hanging out of wall.
No soaps or shampoos
No TV remote
Room was freshly painted
No daily room service

Self

4/10

Poor

08 Mar 2026

Lisa

Room dirty. Sticky floor bathroom.stained up towels

6/10

Pleasant

08 Mar 2026

Nicolas

Ok

Business

8/10

Excellent

06 Mar 2026

Becky

Great place

2/10

Poor

05 Mar 2026

Elizabeth

The place was deplorable...filty rooms ...We didn't stay there got our money back

Family

10/10

Exceptional

04 Mar 2026

anthony

Off the highway

Self

4/10

Poor

02 Mar 2026

Becky

Great staff

10/10

Exceptional

01 Mar 2026

becly

Great staff

10/10

Exceptional

28 Feb 2026

Becky

Great staff

Partner

10/10

Exceptional

25 Feb 2026

Josh

.

2/10

Poor

24 Feb 2026

Carolina

Extremely dirty we have to cancel one room and the one that I sleep I didn’t on the top of the bed cover with my cloth on and covering myself with my jacket. Totally disappointed also the room smells bad

6/10

Pleasant

22 Feb 2026

Becky

The hotel itself was quiet the room itself sucked there was broken drawers and kissing you stink bugs everywhere and the bathroom floor was coming up and there was no spoons

Partner

10/10

Exceptional

10 Feb 2026

john

Staff was great they took care of my needs,

2/10

Poor

29 Jan 2026

Robert

No hot water the staff kept telling me 30 min it will be hot it neber did get beyond luke warm They lied constantly and rented to people without telling them about the problem.I am very frustrated and angry with no solution in sight

2/10

Poor

29 Jan 2026

Robert

We had no hotwater for 6days and have been lied to by the manager and a staff at the hotel.We asked for a refund for the 6 days and got nothing but lies I was standing in the hotel lobby when two guest's checked in they never said a word about the water issue.

Business_and_leisure Partner

2/10

Poor

17 Jan 2026

Dawn

The bedding was disgusting then I got moved to another room when I woke up I had an infected eye I will never stay there ever again

Business Family

8/10

Excellent

05 Jan 2026

ROBBIN

Our first room didn't have any heat. I went back to the office and they changed our room and the heat was amazing.

Partner

4/10

Poor

05 Jan 2026

Domino

While the staff support was very good and appreciated, the condition of the room was disappointing. The room was quite run down. The safe was not working. The dresser was broken and missing a drawer. Guest chair was broken. There were a lot of bugs. Paper thin walls, neighboring room partied all night and into the morning. Cost to stay here should be a 1/4 of what was paid.

Leisure Family

6/10

Pleasant

05 Jan 2026

david

the place was outdated and not clean. found old pizza box, with food in it under bed and had to clean pet hair myself

4/10

Poor

03 Jan 2026

David

The place smelled like pets. There was pet hair that I had to clean myself. It was very outdated and overpriced.

Leisure

4/10

Poor

03 Jan 2026

Kenneth

Not the best. Convenient location if going to Bills gane

Leisure Family

4/10

Poor

29 Dec 2025

Michael

Parking was easy. Early check in available. Room was gross. Sheets were stained. Toilet didn’t work. Dogs barking

Friends_and_family Family

2/10

Poor

29 Dec 2025

Kate

Roaches in room, didn’t stay the night

Leisure Partner

8/10

Excellent

28 Dec 2025

Robert

Yes

6/10

Pleasant

13 Dec 2025

Autumn

There was not any hot water all weekend.

6/10

Pleasant

13 Dec 2025

Dustin

Clean room, beds not comfortable, pillows even worse. Was suitable for the fact we spent very little time there.

Friends_and_family Friends

2/10

Poor

09 Dec 2025

Nathaniel

Sheets had stains, bedding had stains, no shampoo in the bathroom, sink was leaking underneath. Had to go and buy bedding to sleep in the bed because staff said they couldn’t get new bedding till the next day. Overall would not ever stay again at a red roof inn

10/10

Exceptional

08 Dec 2025

Jason

No complaints

4/10

Poor

08 Dec 2025

Janet M

I would like to get this a 2 1/2 stars as you get what you pay for. It was a decent place to be able to store your luggage, sleep, and shower. Although they are trying to update the rooms, the building is in search old conditions that the repairs look like they were done by your brother-in-law instead of a professional. The staff were nice when we had to deal with them, which was very minimal and they did allow us to check in early. The amenities in the room were very minimal. It was nice that they had a refrigerator which barely worked in my room and a microwave. They had a Soap dispenser at sink with conditioner and body lotion and the shower had shower gel and shampoo, but neither of those were usable. The room smelled like smoke severely when we checked in and I had requested non-smoking rooms. I had to buy two cans of air sanitizer and it took three days to clear it out. Had stayed at this location a few times before and always enjoyed it due to it being what I consider prime location in town. I did notice a new hotel behind it, which I will probably elect to book instead of this one this time. It was extremely noisy at night with some of their more permanent guest playing Loud thumping music.

Leisure Family

2/10

Poor

08 Dec 2025

Joshua

This was one of the worst stays of my life. Used towels in our bathroom. Black curly hairs on the shower wall, towels and pillow. The heating did not work. If it were not -10 outside, I’d rather sleep on my car. The receptionist ignored us, he was in the back on his phone. Had to call reception twice in order to get basic service. This establishment should not be allowed on hotels.com. They need to downgrade their hotel rating to a 0 star, 2 stars is far too generous.

Friends_and_family Friends

2/10

Poor

02 Dec 2025

Stephen

The room was dirty upon arrival. It smelled as though someone had just used the bathroom & there was something disgusting on the floor, I am telling myself it was food, but jury is out. If I could have changed hotels, I would have. The fact that this is endorsed by hotels.com is disgraceful.

Friends_and_family Friends

2/10

Poor

23 Nov 2025

Kathy

Room felt uncleaned, bedsheet was filty

Friends_and_family Family

4/10

Poor

18 Nov 2025

ANTHONY

Room was falling apart, dirty comforter, safe didn’t work, latch on the door was broken… luckily we were only in town for a short stint, so didn’t bother complaining, but as my 10 year old son told me “this was the worst hotel we’ve ever stayed at”

Leisure Family

8/10

Excellent

18 Nov 2025

Jimmie

Room smelled like cigarettes other than that it was ok

Leisure Self

6/10

Pleasant

17 Nov 2025

Dominic

I was not expecting a lot of bills and whistles here, however, it did not feel extremely clean and had some stains as well. I have stayed in much nicer red roofs in. It’s good for a cheap stay, but don’t get too excited about it.

Leisure Partner

2/10

Poor

17 Nov 2025

Melanie Lyn

Rooms are old and run down. Bathroom was disgusting, like it had it hadn’t been cleaned from last guest. Hair in the shower, just gross! I’ll never stay at a Red Roof Inn ever again….

Family

8/10

Excellent

17 Nov 2025

Laïka

Good enough for the night!! Staff was very friendly

Leisure Partner

4/10

Poor

17 Nov 2025

Madison

The room was dirty like it wasn't even cleaned, there was hair all over the shower walls from the previous guest, the floors looked like they were never vacuumed or swept up and definitely not moped!

Leisure Friends

2/10

Poor

16 Nov 2025

Olga

The experience was very disappointing. The room smelled strongly of cigarette smoke, the floor was dirty, and the bathroom was not clean. The microwave was also very dirty. You can hear everything happening in the surrounding rooms, and the noise from the hallways sounds as if it’s inside the room.
On the positive side, the service at the lobby was good, the internet worked well, and the parking was easily accessible.

Leisure Partner

8/10

Excellent

16 Nov 2025

Daniel

Should have some water bottles in the room.

2/10

Poor

16 Nov 2025

Patricia

Flithy room in terrible condition. Dirty toilet, all surfaces sticky, old gum stuck on the floor, dog hair everywhere, base boards missing around the br tub, shelf falling off the br wall, sink looks like it is falling off the wall and was chaulked to stay put, no door sweep on outer door - cold air blowing into room, dog scratched all over br door, secured latch looked like it was broken in and never fixed just re-screwed back on, room was across the parking lot from I-90 with trucks going by with semi trucks going by all night. The did not remove snow on walkways or salt. Very slippery an unsafe!
Staff was un welcoming, no eye contact, didn't really care about my polite feed back concerning the room but offered to tell manager

The sheet were soft and clean. The billows were like boards. The bedspread was clean and pretty.

RRI SHOULD BE ASHAMED OF HAVING THEIR NAME ATTACHED TO THIS PROPERTY!!!

Hotels.com should remove this property from their offerings. It is a blackeye on the service they offer.

Partner

4/10

Poor

15 Nov 2025

Melissa

The room was not as nice as we expected. It will serve our needs for the night. But we really thought it was going to be a little better.

Leisure Friends

4/10

Poor

15 Nov 2025

Eric

Very slow, roo. In rough shape

10/10

Exceptional

12 Nov 2025

Robert

Clean room

6/10

Pleasant

09 Nov 2025

Carol

Too close to thruway, people next door up all night, dog barking,

2/10

Poor

04 Nov 2025

Autapornpim

Smoke-stained room. Can not get the smoke out.

Leisure Family

10/10

Exceptional

03 Nov 2025

Matthew

friendily

6/10

Pleasant

03 Nov 2025

nicole

You will get what you expect here if you have read the reviews. We picked it because of its proximity to Highmark stadium and booking last minute when other hotels in the area were booked up. We knew from reviews that it wasn't going to be swanky but we might have been surprised by how 'budget' it really was. It served its purpose but I am not sure I will return.

Leisure Partner

8/10

Excellent

03 Nov 2025

Kira

It was good for a place the sleep. Fresh linens. Floor was dirty.

Friends_and_family Family

2/10

Poor

31 Oct 2025

Beverly

Had to exchange for second room as first was not a satisfactory due to dead bolt not functioning; 2nd room toilet seat broke and maintenance items on counter.

6/10

Pleasant

23 Oct 2025

Marylee

Bugs on the walls, and stain on the nightstand. Scratch marks on the door in the bath tub room from likely a dog.
Very sticky floor.

Partner

2/10

Poor

22 Oct 2025

Jilian

The room and location was dirty with trash outside the rooms. The room itself was obviously old, smelled as if it had been a smoking room, and there was no instructions for the TV , guidance as to the room, or amenities. There were no food options and the room with the vending machines was filthy. I will never stay at a red roof in again. The door to my room was so old and I’ll fitted that I could literally see daylight at the door jam/frame coming through . I only staid because I would have lost my money as they made me pay for the whole stay before I saw the room. Do not stay here .
The staff was polite though not very communicative .

Business_and_leisure

6/10

Pleasant

20 Oct 2025

Brian

Overall nothing to complain about except a few lil crawlers at night but thats expected becaise of area. Overall not luxurious but just good to lay your head at night.

Friends_and_family Family

10/10

Exceptional

18 Oct 2025

Raul

Excellent

Leisure Family

6/10

Pleasant

17 Oct 2025

Jeffrey

The room was clean, but run down. It is more of a economical stay for a quick trip.

Friends_and_family Family

2/10

Poor

16 Oct 2025

Cassie

Cockroaches everywhere the minute we opened the door to the room

Friends_and_family Family

6/10

Pleasant

13 Oct 2025

Irfan

It was okay

Leisure Friends

10/10

Exceptional

12 Oct 2025

Heidi

The room reeked of smoke (non-smoking hotel) the door around the handle was black with dirt 2 the floors were dirty, the heating/ac unit smelled like something was burning when we put the heat on - we have stayed there many times but it was so dirty and the smell was awful - will probably not stay there ever again.

Friends_and_family Friends

2/10

Poor

11 Oct 2025

Jennifer

Not good at all!

The property was not taken care of overall. The building was run down, room horrible unclean and in ill repair. Sheets and bedding stained, walls and ceiling had stains on them, the floor was sticky and falling apart, furniture damaged, shower drain broken, door did not seal properly so was letting in bugs. I would NOT BOOK THIS ROOM! There is a nicer Hampton Inn right down the street.

Partner

8/10

Excellent

10 Oct 2025

Gina

Hotel right next to the highway so not quiet. Room was clean, staff were hospitable. Great value while passing through the area.

Leisure Pet