Name: Hotel at Lafayette Trademark Collection by Wyndham
Address: 391 Washington Street, Buffalo, 14203, US

8/10

Excellent

03 Aug 2026

Josephine Marie

Very unique and beautiful building! Good location for sightseeing! Could have paid more attention to detail regarding cleanliness. Overall, great stay!

6/10

Pleasant

31 Jul 2026

david

The hotel is under staffed - when went for check-out in the morning there was no one manning the desk eventually after 15 minutes had to leave card on counter and go and the coffee shop that was anchor for the hotel has closed

2/10

Poor

31 Jul 2026

Donna

property was dirty both common spaces and the room.
handle broken off of the bathroom door
shelf missing from the bathroom, just brackets left on the wall
mold in shower
dirt on the floor
ceiling HVAC very dirty

4/10

Poor

30 Jul 2026

Greg

This hotel is simply worn out and needs a refresh. You have to park down the street in a garage. The area has a very sketchy feel. Felt like a ghost town in the lobby. Basically has a cheap motel feel.

6/10

Pleasant

23 Jul 2026

William

It was 75F outside and my room was uncomfortably warm. Ac wasn’t keeping up

10/10

Exceptional

22 Jul 2026

mary

Staff was extremely friendly and helpful. Rooms were very clean. The bed was super comfortable. We were very happy with our stay there. We will stay here again

8/10

Excellent

21 Jul 2026

Taylor

Our stay was relaxing and refreshing. The staff were helpful, and the rooms were very clean and well-kept!

Partner

8/10

Excellent

19 Jul 2026

Randy

Great downtown location. Well maintained historic hotel

Partner

4/10

Poor

18 Jul 2026

Lorraine

The room was decent and clean but the hotel was very old and smelled old and moldy. The air conditioner blew right onto the bed and we were forced to turn it off as it was so uncomfortable blowing on us. There is some sort of bar next door and we got a sketchy greeting from some men in front of there when we arrived. I was more than a little concerned that I had driven a nice vehicle to this neighborhood and was pleasantly surprised that nothing happened to our car. We just did not get a sense of safety at this location. The elevator indicator did not work it was stuck on 5 but the front desk person said it only went to 3? We used it a couple times then opted for the stairs. There was no one in the lobby except for when we went up to the front desk and they came out. It appeared to be deserted every other time we went through the lobby. I would not recommend this property.

Family

8/10

Excellent

16 Jul 2026

Terry

The rooms are very well set up decor is super cool

Partner

8/10

Excellent

06 Jul 2026

SusanA

Our room was great but the rest of the hotel was dingy. No amenities. We had to go out just to find a decent cup of coffee. Great old building but did not feel welcoming.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Jenny

This historic, very well maintained building has a perfect location to walk to anything you’d want to get to in downtown Buffalo. The lobby was impressive, but awkwardly quiet (except for when the bar/lounge next door was bumpin’), compounded by there never really being any staff around.
The room (we had a standard king) was nice. Very soft, comfortable bed and towels. It was nicely decorated including a coffee maker, iron and board, and even a wine opener. It did not however include a mini fridge or a safe - and the shelf in the bathroom was missing. But everything was clean, and well maintained and the rooms were pretty quiet.
Overall a great property if you want a great location and something different from the generic, corporate style hotels.
I’d try one of the suites next time.

Partner

6/10

Pleasant

02 Jul 2026

Lawrence

With vibes of the Overlook Hotel in \"The Shining\" this century old building has the look and feel of a dowager with art deco accents of a premier structure of the early 20th century. The Hotel occupies only the second floor of the building. The rooms are clean but maintenance is lacking, some fixtures were inoperative or loose. It is telling that the front entrance is usually locked and people entering have to ring for entry. The front desk staff is very friendly and accommodating. Parking is one block away and often crowded but the hotel provides a pass for charges. Dining and markets are all at least 1/2 mile away.

Self

8/10

Excellent

26 Jun 2026

MAUREEN

Check-in easy. Property was clean, parking voucher at close by garage worked well, loved the history of the property. Only disappointment was adjacent coffee shop was shuttered and limited dining options near the hotel. Discovered nice little breakfast spot and bakery, Lunch Box open during work week. That being said the Lafayette was lovely.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Bob

This is a classic, preserved hotel with a fabulous high-class history. For preservationists, the perfect hotel! The lobby has a display of postcards, matchbooks, dishes, silveware and other objects that tell the history of this glorious hotel. What a past life it had! Would have liked to visit the piano lounge (so retro and cool-looking) but understand those days of hanging out at a hotel lounge are mostly gone forever. My room was modern, updated but just a little worn around some of the edges. Nothing major.

Self

2/10

Poor

21 Jun 2026

John

I made a complaint after 2 days and left the hotel due to cleanliness and safety issues. Ive contacted hotels.com and wyndham and have yet to hear back and will now contact my credit card company. Plaxe was absolutely disgusting

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Amy

A unique and beautiful hotel designed by the first recognized woman architect. We were very comfortable. Next door is the Central Library with an outstanding Rare Books Collection. In walking distance to coffee shops, restaurants, and fabulous Buffalo architecture. We will gladly stay here again.

Partner

8/10

Excellent

07 Jun 2026

Nancy

This historic property is filled with art deco touches. The bed was comfortable, shower pressure good, soft towels. We were disappointed that there is no on site food option, particularly for breakfast.

Partner

8/10

Excellent

03 Jun 2026

Michelle

It was a very interesting place to stay. Good location, and convenient. We enjoyed our stay.

Partner

8/10

Excellent

01 Jun 2026

vincent

The hotel room, amenities and building were fine, but I was denied the free parking because the front desk said AFTER I parked in the garage that they ran out of parking vouchers for the month. I had to pay a total of $18 for parking for just a one-night stay. This isn't a huge amount, but the point is that it was unannounced. It's hard to believe that a 3-star hotel in the 2nd biggest city in NY State provides a limited, first come, first served approach to parking.

6/10

Pleasant

31 May 2026

Michael

Pictures were deceiving. Common areas were fairly rundown. Room was clean enough but there was an icky dark stain on the bedroom carpet. Ancient TV's - couldn't watch Netflix, etc - only cable TV.
Shower/tub set up was quite odd and temp control on shower was challenging.

Desk staff was polite.

Partner

6/10

Pleasant

30 May 2026

Yvette

Prosperity was in a central location but the room wasn’t clean dusty. tv wasn’t working and the recess light in the the room was blinking.

Family_with_children

2/10

Poor

27 May 2026

Gregory

I was over charged $100 and I’d love to know why… I booked for $201 and I was charged $301

2/10

Poor

21 May 2026

Wendy

The temps were in the 80's and we couldn't cool down in our room. The thermostat just kept blinking and did not appear to work. It was tough to sleep since there was no fan and we were sweating all night.

The front desk clerks were the worst I have ever seen. Mostly, we didn't even see them. The beautiful lobby was completely empty every time we walked through. The front desk clerks obviously hated their job. We only met one other couple during our four-day stay and they agreed it was creepy staying at the Lafayette and the clerks were almost non existent with very bad attitudes.

Family

8/10

Excellent

08 May 2026

Rosanne

This was a very unique hotel! Loved the old time look and decor! Staff was friendly, our room was not ready at the check in hour, we had to wait another 40 minutes before getting into the room. Our bed was not overly comfortable for us. They supposedly serve coffee till 2 pm, but after that they don’t. No coffee shops close to the hotel. Rooms are nice and unique in themselves, the doors to the rooms are solid wood, beautiful.

Family

8/10

Excellent

08 May 2026

Rosalia

Clean room, good location

Partner

10/10

Exceptional

06 May 2026

Thomas

Good as always

Partner

8/10

Excellent

05 May 2026

Janay

Overall pleasant experience, originally front desk staff charged me a 2 second time

6/10

Pleasant

03 May 2026

Ron

Historic hotel 🫶🏻Actually rates out closer to 3.5 ⭐️⭐️⭐️. Things to consider: No parking, hotel staff MIA and not helpful (low quality), no amenities, gym was the worse of the worst almost dangerous. However, the property is well maintained, and the room was quite nice. Had a fireplace 🔥. I stayed here because there was a coffee shop in the hotel that was very good but it has since closed, The entire area around the hotel is in a state of decline unfortunately. I hope they can save it 🙏

Self

10/10

Exceptional

23 Apr 2026

Danielle

Amazing like always!!

6/10

Pleasant

17 Apr 2026

Ryan

Good downtown location, but the hotel is missing a lobby bar and a coffee shop. Not many people at the hotel, kind of strange.

Partner

10/10

Exceptional

16 Apr 2026

Leslie

Clean room

Self

10/10

Exceptional

16 Apr 2026

Jeanette

It’s a great location in downtown Buffalo. You can walk just about anywhere from the hotel.

Partner

10/10

Exceptional

12 Apr 2026

Jeffrey

Beautiful period hotel

Partner

10/10

Exceptional

12 Apr 2026

Tina

It was clean, friendly, and mostly comfortable! Convenient to stores and restaurants and bars.

10/10

Exceptional

08 Apr 2026

Meghann

Cool vibe in a great location.

Partner

10/10

Exceptional

02 Apr 2026

Thomas

Good experience. Stayed there five times for Sabres games already

6/10

Pleasant

02 Apr 2026

Seth

Bathroom privacy compromised, terrible sliding doors that open and leave gaps. Fireplaces in both rooms not functional. Huge clocks in both room are pretty cool, except neither of them worked. Mattresses need to be replaced , and fire detector flashed above the bed all night long. Staff was welcoming , polite and helpful. Cafe is great although nothing past afternoon. Good location

Family

2/10

Poor

30 Mar 2026

Hannah

They offer early check in online for $40 however when I called to request one I was told that I would have to wait till I arrived at the hotel to see if it was available. Naturally we arrived at 2 and were told the room wasn’t ready which, fine. We wait around till 3 to check in and when we get to our room it hasn’t been cleaned. Towels all over the bathroom. We spoke to the front desk manager who was as understanding as he could be. After around 20 more minutes we got a different room this one was clean, however. After spending about 5 minutes in the room we started

10/10

Exceptional

25 Mar 2026

Jennifer

Loved this place, I felt like I stepped back in time to 1920's
the room was plenty big and very clean, bed was very comfortable

Family

8/10

Excellent

19 Mar 2026

Karim

Lobby needs to be updated and rooms should have more water.

Family

10/10

Exceptional

18 Mar 2026

Marty

.

Friends_and_family Friends

8/10

Excellent

10 Mar 2026

Sheila

This hotel is in a historic building, built in 1904, which was interesting, but you need to be prepared for what that entails. It took forever to heat our room, the windows were quite drafty, there were lots of noises (creaks, bumps, street noise) but for a 2 night stay, it served it's purpose.

Partner

10/10

Exceptional

04 Mar 2026

Thomas

Fourth time staying here for a Sabres game. Looking forward to returning again

10/10

Exceptional

03 Mar 2026

Sandra

We stayed for a concert at Keybank. Pretty close walk. The same staff was there in the evening and in the morning and was very pleasant both times! Very cute place to stay. We’ve been here a few times and will definitely come back.
If I had to critique one thing. The coffee in the room was horrible.

Friends_and_family Friends

10/10

Exceptional

22 Feb 2026

Jolene

Beautiful place! Our room was adorable and clean! The staff were friendly and welcoming! Would highly recommend!

10/10

Exceptional

22 Feb 2026

Pasquale

Everything was excellent would definitely go back…

Family

8/10

Excellent

17 Feb 2026

Troy

Yes

Partner

6/10

Pleasant

15 Feb 2026

Steven

Staff was curtious and room was clean. Flooring in the room appeared to be fairly new but was very squeaky.

Leisure Partner

10/10

Exceptional

14 Feb 2026

Jennifer

Beautiful rooms

Partner

8/10

Excellent

14 Feb 2026

JOHN

The room was clean and well stocked with basic necessities. The staff was very friendly and went beyond in their duties to accommodate. I would definitely stay there again.

Leisure Partner

2/10

Poor

14 Feb 2026

Rachel

Disappointed was like faults advertising on their web.. room was smaller than expected.. not recommended

Leisure Partner

2/10

Poor

12 Feb 2026

Andrew

The staff were terrible, poor check in experience - no customer service or care from several (all) staff encountered. The hotel and rooms are oversold, I feel ripped off. Most of the property is empty, not used, it seems to be a building that was completely run down, then only half fixed up. It is a half baked property.

6/10

Pleasant

08 Feb 2026

Mary

If you looking for a place to stay for an event, this will work. But I would not stay here for more than one or two nights. It is in a good location if your looking to walk to bars or Key Bank arena. The room was small. The pictures make it look more elegant than in person. This is an old building that made into a hotel.

Leisure Partner

8/10

Excellent

07 Feb 2026

joshua

Check in was very easy. Parking garage was just down the the street. The hotel the old as expected. Rooms were very nice, clean, warm and comfortable. Minor issues, door handle to the bathroom was falling off, tub drain didn't seal for a bath. With a few updates, everything would be perfect. As a side note, the attached cafe for breakfast was absolutely amazing!!!! Would certainky stay again, only a 15 minute walk to the Key Bank Center.

Leisure Family

10/10

Exceptional

06 Feb 2026

Cole

Very roomy, nice & clean. I would highly recommend this hotel. Would stay here again. Please note that if you leave and have a night out, door is locked and you will need to be buzzed in. I would enquire if you plan to leave the hotel and come back late.

Leisure Partner

4/10

Poor

06 Feb 2026

Leann

Building is outdated. As soon as you walk in to the lobby, the room is filled with the smell of curry. Our room had pieces of the wall missing. Room is very small. Walls are paper thin, and you can hear everything, including the plumbing, the one thing that was nice was the bed was comfortable.

10/10

Exceptional

02 Feb 2026

marc

Room was clean & organized check in & check out went well

Leisure Partner

2/10

Poor

01 Feb 2026

Patti K

The bed was hard as were all four pillows. Worse, we were repeatedly awakened by what sounded like water running through the walls, footsteps upstairs, and loud voices in the halls.

Leisure

8/10

Excellent

30 Jan 2026

wayne

I had a few issues with my initial room, which required a switch. After showing the manager some pics, she quickly resolved by moving and upgrading me to a really nice corner suite. Perhaps it was the cold in buffalo, but even setting the thermostat to 80+, it never blew hot air. Glad there was an extra blanket in the closet. I'm sure this was once the Grand Dame of Buffalo with lots of design elements from a past era, but some attention to the lobby are in order. I understand that a grill/bar/restaurant are in the works, which will be a nice feature to have (the connecting coffee shop doesn't open until 8am!!!).

Business

8/10

Excellent

21 Jan 2026

Nicole

This is a very unique hotel and it was actually a fun spot with a great cafe attached. The area was within walking distance to several restaurants but not safe at night. I enjoyed this hotel very much.

Leisure Family

6/10

Pleasant

11 Jan 2026

Ben

Room condition was fine. Wasn’t happy that $200 dollars was taken out from my bank account as a deposit till when I left without anyone telling me.

Leisure Self

8/10

Excellent

08 Jan 2026

Emma

Nothing stood out, staff was barely seen often in the office downstairs instead of at the desk. Was not made aware of any amenities, or anything really- the person that checked us in didn’t really say much, felt like we were disturbing her and at check out the person took the key and didn’t say anything. No info was given about the hotel, the area or anything. Room was alright, did what it needed to do but ice machine was broken and fridge barely chilled things. Overall it was a basic stay, in what I thought would’ve been a better stay.

Leisure Family

10/10

Exceptional

07 Jan 2026

Thomas

Staff was friendly

8/10

Excellent

22 Dec 2025

Pamela

Nice big room. Love the fireplace. There was hair on the pillow and the lady at the front desk in the evening was not very friendly. That’s the reason for a 4 star rating. The lady at the front desk in the morning was so nice and cheerful. We will stay again.

Partner

10/10

Exceptional

21 Dec 2025

Jennifer

Great old hotel. Lobby was beautiful. Hallways were spacious and very nice. The room was just the right size. Everywhere we turned there was something unique and interesting to see. If you like old buildings with modern amenities this is a great hotel to stay at.

Partner

4/10

Poor

12 Dec 2025

David

The parking situation is off-site about one block which was a little odd. She called it the “Adam ramp” and gave an address, was not very clearly indicated and difficult to know if we were even in the right parking lot. You only find out by using the QR code to get out. We tested it right away to make sure we had the right lot. We had to request a new room because the initial room smelled like someone smoked weed in the room despite their non-smoking policy. Front desk seemed a little perturbed at us asking for this and were not apologetic for the state of the room. A new room was given to us that was in a fine state but had a bed downgrade to a queen bed instead of a king which was annoying but not annoying enough to ask for a third new room with the proper amenities that we paid for.

Leisure Friends

10/10

Exceptional

08 Dec 2025

Dylan

I love the history in the hotel

Leisure Partner

6/10

Pleasant

06 Dec 2025

Dorene

The room was cold upon arrival so we just amended the thermostat, however, one of the remotes didn't work so one TV wasn't functional. Then the banquet we were there for was unheated! It was 8 degrees that day. They were bringing out space heaters and all of us in nice dresses were wearing jackets.

Leisure Family

10/10

Exceptional

05 Dec 2025

Brendan

Room is spotless. The front desk staff was friendly and happy to help at both check in and check out. Great stay and would recommend!

10/10

Exceptional

02 Dec 2025

David

Exceptional staff. Nice clean room and handy for eating, drinking, and the train station.

Self

8/10

Excellent

21 Nov 2025

ANTHONY

Old school but nice

Leisure Partner

6/10

Pleasant

20 Nov 2025

JARED

Clean. The hotel was not busy and they put all the guests right next to each other and I was in a room that just looked at the side of the building and a bunch of garbage on the roof. Odd decision making.

8/10

Excellent

19 Nov 2025

John

The room was just great. The location was also very good. The hotel is old, but has been remodeled and is in great shape. It apparently has a history of being haunted---and you could see why, sort of a \"The Shining\" vibe, but we experienced no ghosts or apparitions :). Highly recommend.

Leisure Partner

6/10

Pleasant

16 Nov 2025

Dawn

The staff was super friendly and helpful. The hotel itself is strange. The bed was small, the room was a little beat up and the hotel has basically no amenities. There’s a coffee shop in the lobby that’s open 8am-2pm, aside from that there is nothing - no vending machine, no restaurant, no bottled water… Very basic.

Leisure Family

2/10

Poor

13 Nov 2025

Stephen

This hotel was terrible we refused our room and cancelled upon arrival. We were advised we have to pay 1 night. We protest. Entire floor and room smelled of smoke cigarettes. No full service restaurant and not notified before cancellation period expired. Room and hotel in decay and disrepair. Stains everywhere in hallway and room.

Advertising this hotel as Unique Historic Upscale Lodging is outrageous.

Leisure

8/10

Excellent

11 Nov 2025

Christie

We stay here about once a year when we are in town for a Sabres game. Always clean, great rooms, close to arena. Easy access to parking nearby. Will return!

10/10

Exceptional

10 Nov 2025

Arianna

Everything was clean. Staff helpful. Nice vintage hotel with modern rooms.

Leisure Partner

10/10

Exceptional

09 Nov 2025

Savonne

Lovely hotel, room very clean and chic, the lobby could stand to be cleaned up a bit but nice stay

Business

8/10

Excellent

08 Nov 2025

Greg

Overall good hotel for price and location

Business Partner

10/10

Exceptional

08 Nov 2025

Peter

Large clean room. All good

Leisure Partner

4/10

Poor

01 Nov 2025

Dena

Staff wasn't very knowledgable or forth coming with info. No valet and parking garage down the street. Lobby not very inviting. My room jad no heat had to get a heater from front desk. Fire alarm went off but was a false alarm but rhe stairs were not clearly marked and staff was very limited. I saw one person on staff. No lobby bar or restaurants. I will be aaking for some sort of compensation for a poor experience.

Leisure Family

2/10

Poor

29 Oct 2025

Armando

The room felt old and rundown, the carpet was sticky, the bathroom floor tiles were very dirty, the bed was old and uncomfortable, the lobby was nothing like the picture, it was dark and rundown. The shades were falling off the runners, just horrible

Business

8/10

Excellent

22 Oct 2025

Glen

Nice place

10/10

Exceptional

22 Oct 2025

Frances

Our room was clean and comfortable. The historic appeal of the hotel was awesome. We thoroughly enjoyed our stay.

Partner

6/10

Pleasant

18 Oct 2025

cindy

The sink was completely stopped up. No-one available to fix it. Someone found a plunger and it did it myself. I was offered to move rooms but we were already set up in that room.
The coffee pot was filthy. So i had wash it before i could use it.
The safety deposit box was locked so we couldn't use it.
The bed side tables are extremely low, practically unusable.
Bed was comfortable.
Conveniently located.
Overall i would give it a 3.

Partner

10/10

Exceptional

16 Oct 2025

Christine

This hotel was a beautiful old building with unique architecture and comfortable, high-ceiling rooms. It was in a great location, allowing for easy walking to the arena, waterfront, and free tram. The only thing to be aware of is that there is a large population of homeless in the area that can make one feel unsafe, especially at night. It is not the fault of the hotel just an unfortunate reality of the times.

6/10

Pleasant

13 Oct 2025

Cassidy

Room was very spacious. Bed was not very comfortable, however, the pillows were. Shower was missing some tiles but other than that it was clean and well kept.

Partner

8/10

Excellent

12 Oct 2025

Roseann

I would have liked the customer service to be better

4/10

Poor

11 Oct 2025

Gabriella

Couldn’t tell if I was sleeping on the floor or the bed; the mattress was a rock. Dirty floor as well.

8/10

Excellent

07 Oct 2025

Mike

It’s a little tired. The upgraded Jr suite was nice. Staff was less than engaged. The homeless numbers around this area is getting to be uncomfortable.

8/10

Excellent

04 Oct 2025

Dale

Downtown Buffalo isn't what she was when the Lafayette Hotel was built. I would not want to arrive or depart this hotel after dark, at least not alone. By daylight it is okay. This is an old hotel but the condition is pretty nice. The staff was very helpful and available. Parking is about a block away in a garage which again is alright by daylight. The bed was comfortable and the water was plentiful and hot in the shower. The experience here is a nice mix of stately old Hotel Grandeur with mostly updated furnishings.

Leisure Family

10/10

Exceptional

02 Oct 2025

susan

Loved the room. The bed was comfortable. Loved the fireplace.

Leisure Partner

4/10

Poor

25 Sep 2025

brent

Not recommended..

When i checked in, a couple was in my room sleeping. The front desk didn't have an explanation. They moved me but I wanted to leave. The hallway carpets are dirty, the elevator was dirty. This isn't 3.5. It's 2.5 at best.

Business

10/10

Exceptional

22 Sep 2025

Beatriz

The hotel is in a great, clean area in Downtown Buffalo. Walking distance from restaurants and sightseeing. The hotel is gorgeous! Room are decent.

Leisure Partner

10/10

Exceptional

20 Sep 2025

Marc

Very nice historic hotel. Lots of charm and spacious rooms!

Leisure Family

8/10

Excellent

18 Sep 2025

Melissa

.

6/10

Pleasant

15 Sep 2025

Nadine

Cool old hotel. Nice staff at check in. Rooms are very dated. Bed was too soft (uncomfortably so) and the curtains didnt keep the light out of the room. Expected much nicer for the price paid for the room.

Leisure Family

4/10

Poor

14 Sep 2025

Grace

Could be a very nice boutique hotel. Broken items in the hotel rooms, found other people’s items in places that should have been cleaned before our arrival.

10/10

Exceptional

08 Sep 2025

RYAN

Great spot

Nice old style hotel

Friends_and_family Friends