Comfort Inn & Suites Buffalo

United States , Buffalo - NY
HAMBURG, 3615 Commerce Place
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100 reviews shown

8/10

Excellent

09 Mar 2026

Michelle

Convenient place to stay when at JFK International Airport.

10/10

Exceptional

09 Mar 2026

Sabine

Repeat guest and good airport hotel with convenient amenities.

6/10

Pleasant

09 Mar 2026

Pragyan

Not worth what I paid versus what I got. Simple as that.

6/10

Pleasant

09 Mar 2026

Jovita

Although it was rather small, this hotel provided comfort for the short time we stayed there. The staff is friendly and the complimentary breakfast is great! One thing is that the bathroom in our room would flood the floors whenever we used the shower even if the doors were closed.

Family

2/10

Poor

09 Mar 2026

Trapper

My trip was canceled by the airline because of a war in Iran. I tried contacting the hotel manager four times to cancel the stay and possibly moving it to a date in November. The manager never returned my calls or emails. I would not recommend doing business with this property.

8/10

Excellent

09 Mar 2026

Rebekah

Room was clean. No on site bar or restaurant, limited snack options. Order-in available from area local businesses.

Self

6/10

Pleasant

08 Mar 2026

Carl

Didn't use the laundry service and had no problems with the internet

Self

2/10

Poor

08 Mar 2026

Patrina A

They have no parking even thow the reviews said they do . I would have never book with a hotel that has no parking. Shower was leaking water on the floor. Room key didn’t work some times . No microwave in the room no ice machine on each floor you have to go to lobby to get ice . Horrible hotel I will never book with them again.

Family_with_children

2/10

Poor

08 Mar 2026

Karen

The shuttle never came and they didn't give us breakfast

Friends

10/10

Exceptional

08 Mar 2026

Lianabel

This hotel is great for a 1-2 day stay. It has a shuttle to the airport, which works very well, and includes a breakfast buffet, which has good variety. Excellent value for the price!

Partner

8/10

Excellent

08 Mar 2026

Valerie

The room was clean and the hospitality was great.

Self

6/10

Pleasant

07 Mar 2026

Joy

The room was very small and the shuttle service is only on the hour and you need to sign up for. When we tried they were full so we paid for a taxi to airport

2/10

Poor

06 Mar 2026

Pranav

Internet was very slow. The biggest issue in my stay was the parking. This hotel does not have its own parking. You need to park on the street which has lot of restrictions and no clear signs for no parking. So it is almost certain that you will get a parking ticket one or the other way. Even hotel staff did not guide well when it comes to parking. So be careful when you book this hotel and be aware this hotel does not have it’s own parking.

Friends_and_family Family

10/10

Exceptional

05 Mar 2026

MARY

We didn't use the internet, we didn't use the work out room but, everything was CLEAN!! The hotel is only six years old and the manager, Samil was delightful. I had phoned beforehand to make sure no cleaning sprays were used because of my asthma. He told me as we were waiting to leave that he checked the room himself when he saw that notation. He and Meagan were there to help us with directions, parking..anything we needed. I'd stay here again for sure!

Partner

8/10

Excellent

05 Mar 2026

Michael

Ok on internet.

Self

10/10

Exceptional

04 Mar 2026

Nancy

Everything you need- close to airport, free shuttle & breakfast, huge rooms & comfortable beds, free breakfast and the kindest staff I’ve ever met. I would stay here again & again.

Self

2/10

Poor

04 Mar 2026

Thomas

Have you used them a bunch of times whenever we fly out of JFK we were hit with a big snow storm Sunday night into Monday and our flight out of JFK Monday morning was canceled. Could not get a ride to the hotel from Connecticut and it didn’t matter anyway, because the flight was canceled. They would not refund the nights money because of their hotel terms I even had insurance on the room through Expedia, they won’t return the money last time I ever use them.

6/10

Pleasant

04 Mar 2026

JONATHAN

Nice room, good internet, nice light breakfast. No parking on premises??? No pool, no hot tub, tiny gym, no on-site restaurants, nothing nearby, must drive to everything

Self

8/10

Excellent

01 Mar 2026

Koushik

Room was clean, some staff could be more corteous

Family_with_children

8/10

Excellent

28 Feb 2026

Sondra

cleanliness

10/10

Exceptional

28 Feb 2026

Emily

Amazing hotel, staff were wonderful, room was super clean and the bed was really comfortable!

Partner

8/10

Excellent

28 Feb 2026

Aadiel

yes everything was good

4/10

Poor

27 Feb 2026

Kristal

The staff is not welcoming at all. She did not accept my request for having a lower level room. She just say “Why?” Which is not proper. Hope you will improve your staff.

Partner

8/10

Excellent

27 Feb 2026

Leota

The hospitality.

8/10

Excellent

27 Feb 2026

Hannah

It was close proximity to JFK

6/10

Pleasant

26 Feb 2026

Petronilla

My room was in very good condition—clean, comfortable, and well-maintained. I appreciated the overall quality of the stay. However, I was disappointed by the limited shuttle service to the airport. The cutoff time meant I couldn’t use the shuttle for my flight and had to arrange alternative transportation, which was inconvenient.
While the accommodation itself was excellent, I would recommend that the hotel consider extending shuttle hours or offering more flexible options for guests with early or late flights

Family_with_children

10/10

Exceptional

26 Feb 2026

Madelaine

Room was clean and ready to go. Perfect after a late night cancelled flight and 20 minute cab right from JFK!

Partner

8/10

Excellent

25 Feb 2026

Ruel

Chill

8/10

Excellent

25 Feb 2026

Imad

The room was spotless but man was it small, ourselves and our bags, 2 big and 2 small, and we were jumping over them. Surely no space to open them on the floor you need to lift them to the bed to take things off. We cant open the door with the bags rolling.
Other then that all was great, the breakfast was great and the service over there as amazing

Partner

6/10

Pleasant

25 Feb 2026

Alak

Rooms are very small and not well maintained

10/10

Exceptional

24 Feb 2026

Schamia

My third time staying at Comfort inn, always great service.

Partner

10/10

Exceptional

24 Feb 2026

Rachel

Clean rooms, decent breakfast

10/10

Exceptional

24 Feb 2026

Elizabeth

Great, thank you

Self

10/10

Exceptional

24 Feb 2026

Aubrey

Staff was very pleasant and helpful, especially under the circumstances of a winter storm emergency.

Friends

8/10

Excellent

22 Feb 2026

Chakaria

Overall, I had a good experience staying here. The room was clean and the bed was comfortable. The staff was polite and professional.

Family

10/10

Exceptional

21 Feb 2026

Joseph

Clean and comfortable

10/10

Exceptional

19 Feb 2026

Jamie

Clean room, great breakfast!

6/10

Pleasant

18 Feb 2026

imad

Very basic, functional, don't expect much. nothing around, np proper restaurant, the breakfast is quite limited in quality and quantity. the 2 ladies at the reception were super smiley and friendly. fast check in.

Self

6/10

Pleasant

18 Feb 2026

Jonathan

Lousy location. No restaurants in walking distance. Creepy area. Dingy. Cheap but it shows. Staff was great though.

Partner

10/10

Exceptional

18 Feb 2026

Samantha

Great staff clean accomodating

Self

2/10

Poor

17 Feb 2026

Aybuke

Front desk staff is trash!!! Aggressive and very rude. Rooms was dirty ( on the bed was have a hair) never again !!!!!

10/10

Exceptional

16 Feb 2026

Zaire

Clean room, Great location and friendly staff.

10/10

Exceptional

16 Feb 2026

Kelly

Loved the room decor. Very modern and well themed

10/10

Exceptional

15 Feb 2026

Eric

Room was new.. bed was comfortable. Would book again

2/10

Poor

15 Feb 2026

Elizabeth

Visited the city for a family funeral, added stress to an already stressful weekend in the city and will not be booking in the future.

2/10

Poor

14 Feb 2026

Tessa

Well first I booked a king room and was given a double
Then there was no heat in room
I was sent to 3 other Rooms still no heat
Finally frustrated I was given a room with heat
This was a very difficult experience for me being a senior citizen on medication

Business Partner

10/10

Exceptional

13 Feb 2026

Neil

Very accessible, good amenities and excellent customer service. Shuttle service from and to the airport in addition to breakfast. This is a bargain I recommended.

Business Self

8/10

Excellent

13 Feb 2026

Gino

Staff very friendly and accommodating! Comfortable beds! Good charter service with accommodating drivers! Decent hot and cold breakfast and after hours food! Thank you!

Business_and_leisure Friends

10/10

Exceptional

12 Feb 2026

Karene

Great

8/10

Excellent

12 Feb 2026

Gillian

Clean, nice workers, good breakfast.

Leisure Partner

10/10

Exceptional

11 Feb 2026

Michael

Room was clean and close to the airport

Self

8/10

Excellent

11 Feb 2026

Sandra

Hotel was great...sand pit across street was not pleasing to look at.

Self

10/10

Exceptional

11 Feb 2026

Evelyn

Great location for overnight at jfk

10/10

Exceptional

10 Feb 2026

Hermes

Staff was great! The room was clean and comfortable!

2/10

Poor

09 Feb 2026

Fengshan

We initially checked into Room 404, only to find the heating system completely broken, leaving the room freezing cold. The front desk refused to resolve the issue, claiming the system was down and offering only an extra blanket.
We strongly demanded a room change. Although we were moved to Room 312, the situation remained the same—the room was equally freezing with no heating. It was so cold that we were shivering in our winter jackets and could not stay there.
Since the front desk representative was unable to assist us and told us to contact the manager the next day, we had no choice but to leave your hotel immediately after midnight. We did not spend a single minute staying at your property and had to find another hotel to stay the night at our own more expense.
It was only two hours ago that I finally received a written response from the hotel. They mentioned they need to 'further review' my situation before getting back to me，Prior to this, we made numerous phone calls and left messages for the manager, but received absolutely no reply.
Given that we received absolutely no service and were forced to leave due to uninhabitable conditions, we demand a full refund of our payment. Additionally, we expect a formal apology for this unacceptable treatment. If you refuse to resolve this issue, we will make sure the public is fully aware of your hotel's practices and my experience.

Business_and_leisure Family

2/10

Poor

07 Feb 2026

Andrea

The room was next to the elevators, which make a terrible noise going up and down. I asked for a change of room and I got a new room that was even worse with a family with a whole bunch of kids screaming and crying all night. On top of that the pillows and bed blankets smelled like a sweaty camel.
The front desk staff was nice and so was the shuttle bus driver.

Business_and_leisure Self

8/10

Excellent

06 Feb 2026

Helen

Room was clean and staff was very friendly.

Business Self

4/10

Poor

06 Feb 2026

Brian

Shuttle driver looking at his phone during the drive. Poor soundproofing, loud.

Business_and_leisure Family

6/10

Pleasant

02 Feb 2026

Brandon

Convenient airport transfer to and from the hotel. Only issue I had was that I found an unopened Chick-Fil-A sauce in my room on top of the dresser. Not sure of that meant that the room wasn't cleaned properly or if someone entered the room whilst I wasn't there, but it made somewhat paranoid heading into my night's rest.

Leisure Self

2/10

Poor

01 Feb 2026

Samantha M

Expired snacks, bug in room, customer service response is poor

Leisure Self

8/10

Excellent

01 Feb 2026

Emilie

Bed was comfy, room and bathroom were clean. There is a shuttle (on the hour) from the airport, for the morning shuttle there are only so many spaces for each hour, i.e. 6 am, 7 am, 8 am. I ended up taking a taxi for $30 (yikes!). There is a kitchen with a delicious selection of about 5 meal items, and a cooler with soft drinks you may purchase. Also beer available. Breakfast was sufficient—hot and cold offerings. You need a keycard to make the elevator run so technically not just anyone is going up to the rooms. I was there only bc my flight was delayed and it was comfortable enough. (Nothing nearby to shop at.)

Leisure Self

8/10

Excellent

01 Feb 2026

Tianjiang

Good stay

8/10

Excellent

01 Feb 2026

Clarice

Convenient airport location.

Partner

4/10

Poor

01 Feb 2026

Sheila

I am extremely disappointed with how the hotel handled the airport pickup. I waited for over an hour in the freezing cold, and a bystander had to offer me their phone so I could even contact the hotel. When I finally reached them, I was told it would be another 30 minutes.

After waiting far too long in winter conditions, another hotel kindly offered me a ride after seeing how long I had been standing outside. Upon arriving at this hotel, the receptionist dismissed my experience and told me it was “impossible” that this happened. There was no apology, no concern, and no effort to resolve the situation. I was simply told there was nothing they could do.

This lack of accountability and basic customer care was extremely frustrating. Unfortunately, this experience left me very dissatisfied with my stay.

8/10

Excellent

01 Feb 2026

Adil

Good

8/10

Excellent

31 Jan 2026

Gouqing

Good location

6/10

Pleasant

30 Jan 2026

Junior Daniel

Rooms are smaller than most hotel, but they are clean, bed and pillows are comfortable and hotel stager are friendly and accommodating.
It will be nice to be more flexible with the shuttles service, travelers like using the shuttle service mainly because it’s more accommodating when you have lots of luggage.

Business_and_leisure Family

10/10

Exceptional

30 Jan 2026

Briana

Nice room. Helpful staff. Shuttle on time. Great stay.

6/10

Pleasant

29 Jan 2026

DON

Good: clean, complimentary water and breakfast, complimentary airport shuttle, friendly staff.
Not good: drafty windows, mold in shower floor joints, no shower towels, outdated bathroom fixtures.

Leisure Partner

10/10

Exceptional

29 Jan 2026

william

Room was nice modern clean. Lobby was clean and very nice staff. JFK pick up and drop off was seamless . Def a nice convenience fo me for my overnight layover

Self

8/10

Excellent

29 Jan 2026

Zona

Yes

10/10

Exceptional

28 Jan 2026

Stephanie

At first glance I was somewhat concerned about the conditions of the hotel. It does not present a positive look, especially in the middle of a winter storm, but once inside the staff was friendly, the room was immaculate, and the bed very comfortable

The hotel offers a very limited book menu, mostly bar type food, but it was well prepared and very good and extremely reasonable. Wine and beer are served and the wine pour is very generous.

The hotel offers a free shuttle which was on time and comfortable

Overall, if I had stay overnight by JFK airport I would definitely go back

Leisure Family

2/10

Poor

28 Jan 2026

Ashleigh

Pretty bad, had a number of issues with my stay (including finding a used condom in my bathroom) that I have contacted the property about and they have ignored me. Not good.

8/10

Excellent

28 Jan 2026

Aaron

Had a good time staff was great do to the timing of the trip the salt plows across the street moving all night walls a pretty then. But a nice place to stay for a short time.

Leisure Self

6/10

Pleasant

27 Jan 2026

Ulrike

Somewhat

Leisure Self

8/10

Excellent

27 Jan 2026

Karen

Location and clean room.

10/10

Exceptional

27 Jan 2026

Schamia

Second time stating, clean room and good breakfast. Great experience!

Leisure Self

8/10

Excellent

27 Jan 2026

Sherice

Quick and efficient check-in, neat room.

Leisure Family

10/10

Exceptional

27 Jan 2026

Craig

I appreciated the communication received during the huge storm. My son had no problem getting to the hotel and had a good stay.

Business_and_leisure Self

4/10

Poor

26 Jan 2026

Thomas

We stayed during the tremendous snowstorm in New York City. There was no heat in our room with the temperature averaging around 50° until we could get an engineer to look at it the following morning. The hotel also basically doubled the rates for the snowstorm, which is unconscionable. I checked on the website for a similar Sunday in a month or two and it was half the price we paid for our Sunday night stay.

Partner

6/10

Pleasant

24 Jan 2026

Dwayne

The hotel was clean and well organised. Location is less than expected due to neighboring commercial/industrial activities but otherwise fine.

10/10

Exceptional

24 Jan 2026

Robert

Very clean and modern, and the hotel staff was excellent. Great value. Will stay again.

10/10

Exceptional

24 Jan 2026

Martha

The place has been entirely renovated. I spent an hour talking with the o

6/10

Pleasant

23 Jan 2026

Christopher

Staff was very friendly which was the best part. Hotel elevator and hallways are dark, old looking and dirty. The whole place smells bad. The room was clean and decent but it was dark, with odd mixed dim lighting and very small and not as sound proof as advertised. Free shuttle is nice. The overall vibe was dismall but the staff tries hard to make it feel nicer.

Business_and_leisure

6/10

Pleasant

22 Jan 2026

Marline

Staff was courteous

Leisure Family

8/10

Excellent

22 Jan 2026

Melesha

Property was very clean and recently renovated so that’s amazing

Leisure Family

10/10

Exceptional

22 Jan 2026

Reather

Good place to stay!

Leisure Family

10/10

Exceptional

21 Jan 2026

SIDAHMED MOHAMED

no variety

8/10

Excellent

21 Jan 2026

Diana

The room was clean and comfortable, the staff was friendly and helpful. It was an overnight stay due to travel interruption. Only problem was on street parking (and noise from the road salt distribution site across the street)

Partner

8/10

Excellent

20 Jan 2026

Marcia

The Comfort Inn @ JFK worked well for us. The room was a bit smaller than I had imagined but it is designed for efficiency. No trash can in the bathroom was surprising. My husband thought the towels were a bit thin. All in all a good place, nice people. Good stay.

10/10

Exceptional

20 Jan 2026

Jenne

The young ladies at check in were extremely friendly and helpful advising us with our dinner options. The room was very clean and quiet. The breakfast was alsi very good.

Partner

10/10

Exceptional

20 Jan 2026

gregory

Actually, ALL markers were good. Checked in with friendly staff, quickly and EARLY (which we didn’t even ask for). Room was very clean. Linens felt and smelled clean. Wonderful shower. Desk staff helped when we were missing a toothbrush! Airport shuttle very efficient and quick. Good location. Restaurants deliver if you want other food.

Business_and_leisure Partner

10/10

Exceptional

19 Jan 2026

John

Very satisfied with the hotel room. Clean, spacious and comfortable!

Leisure Family

6/10

Pleasant

19 Jan 2026

Krishna

Dirty room

Business Family

6/10

Pleasant

19 Jan 2026

fong

10/10

Exceptional

19 Jan 2026

Ekta

Great

6/10

Pleasant

18 Jan 2026

Tanekia

Room was good. Shuttle convenient. Nothing around. I also got stuck in the elevator it was about 5 mins but not even an apology or sorry for the inconvenience

4/10

Poor

16 Jan 2026

Shouq

I didn’t try it yet but I just arrived and the room is dirty the bedsheets is not clean at all and the service not okay they don’t respond

10/10

Exceptional

16 Jan 2026

Qing

Clean room, Nice front desk.

Business Friends

6/10