Baymont Inn & Suites Terrell

8/10

Excellent

23 Jun 2026

Jacque

Beds and pillows very comfy. Seems to be an older hotel but a great price and staff were very friendly and helpful.
The bathroom in our room was very small and an odd design- the door opened in front of the toilet then right into the sink, so you’d have to stand out of the way to shut the door- not very convenient for more than one person to use the bathroom.

Family_with_children

6/10

Pleasant

23 Jun 2026

kyle

It's a decent hotel my room didn't get towels. When i asked the front desk for some they seemed confused. I probably shouldn't have told him about the 3 pieces of bathroom wash cloth and such.

6/10

Pleasant

22 Jun 2026

Anbessa

Less than the normal standard as compared to other similar facilities in the area

Family_with_children

2/10

Poor

21 Jun 2026

Marcus

There was 0 towels available for the entire week, didn’t matter what time I went they said they were in the wash… recieved towels one time and they had mascara marks and other yellow stains, gross, we ended up going out to buy our own towels. Rooms were okay but staff wasn’t very helpful.

Partner

8/10

Excellent

21 Jun 2026

Daniel

Nice hotel but pool is to small for the size of the hotel. To many kids so my wife and I never got the chance all weekend to take a dip

Family

4/10

Poor

20 Jun 2026

Ashley

It was an hour past check in time before we were able to get to our room because the cleaning staff were “behind.” We waited in the lobby because we were told it would only take a few minutes. With little kids, that is a long wait and there was no service recovery.
The bathrooms were designed poorly, the door opens right into the toilet. You have to squeeze between the door and toilet, then shut the door to access the sink. It is nearly impossible to fit more than one person in the bathroom with this door design flaw, making it difficult especially with kids.
Breakfast was minimal, lack of variety. There was minimal seating, especially for a weekend. There were several tables but only a few chairs, most of the tables had no chairs at all.
Pool is very small. No pool towels.
Housekeeping took our dirty towels between nights but didn’t replenish them. When I went to the front desk to ask for more, they were only able to give me 2 towels for a family of 6.
I think the staff had a very hard time handling an influx of guests on an event weekend.

Family_with_children

6/10

Pleasant

20 Jun 2026

Leo

Great hotel, friendly staff, good location, overall great hotel.
The only problem

8/10

Excellent

17 Jun 2026

Janet

Room was not ready when we checked in, we were offered a different room or could wait. We opted to wait as it had a walk in shower. Disappointed we had a yapping dog in the room next to us half the night. Shower had hot water. Breakfast was adequate. Could have had better fruit selection and yogurt. Waffles were great. Eggs and sausage were good. Overall we would stay here again.

Family

10/10

Exceptional

14 Jun 2026

Peter

Room was spacious and clean.

Self

6/10

Pleasant

14 Jun 2026

Rachel

Staff was very friendly, but the TV didn't work in our room. One of the lamps had a blown light bulb. One of the rods to open the curtains was missing. The pool looked better in the pictures. The restroom in the pool area was out of area with the door on its side.

Family_with_children

10/10

Exceptional

13 Jun 2026

Marvin

4th time here. One reason we come back is the breakfast. While your breakfast server is a delight, it appears that management is saving money by cutting out the premium breakfast that we have come to expect. Next time we will check the menu before reserving. We expected more than a bagel.

Friends_and_family Family

8/10

Excellent

13 Jun 2026

Richard

Hard to Locate facility- even with Google maps-
Need better directions- Normal is a tough city to navigate

Self

10/10

Exceptional

10 Jun 2026

Nicole

Great job

Self

6/10

Pleasant

06 Jun 2026

mark

there was no breakfast the day we made it down to eat,all they had was toast and old coffee i could not drink.
the staff was good, but the Maids did not speak English they couldn't understand what I was asking them and I couldn't understand them but all the staff was very nice

Partner

4/10

Poor

03 Jun 2026

Jillian

There were dirty sheets on our bed, hair all over in the bathroom and embedded on our towels. Blood on the bathroom wall.

8/10

Excellent

31 May 2026

Mary

Only complaint was that no matter how hard my husband tried, he was unable to establish wi-fi connection. When he went to the front desk first assistance the first night, he felt the staff was unprofessional and borderline rude. When he asked for a manager he was told the manager would be in the morning. She stated there was nothings he could do about the wi-fi. The second night a different staff was on duty,he again asked for assistance and even brought his laptop downstairs. STILL NO WI-FI. Pretty dad when guest can not sign on to the wi-fi!! At least the gentleman working remained professional.

Partner

4/10

Poor

29 May 2026

Sherill

The hotel is 12-15minutes to downtown Madison. The hotel itself is ok, upon entering the building you will feel the humidity inside, it's hot especiallu in the elevator..the check in is ok, no one is around when I enter the building she somewhat somewhere in the building and waited . The room is ok one lampshade is not working, the lights on the headboard is not working, stain on the lampshade . There is only 2 towels ,1 handtowel and 1 face towel and smell different.Air con is ok somehow the fan don't run continuously. The breakfast is the worst, I travel a lot but this one , wow , don't expect to see scrambled egg or bacon or sausage nothing . They only have pancake with syrup.2-3 Oranges and apple. Cereals for kids and toast with jelly jam. And the worst is the coffee,. Taste awful and water too. We stayed 2 days and not planning to come back. The front desk guy spend too much time in his phone .Thats it.

10/10

Exceptional

20 May 2026

Heather

Bathroom was very small. The door opened up against the toilet. Otherwise, great property. Clean and updated.

Family

6/10

Pleasant

19 May 2026

Sabrina

Overall facilities felt very run-down, old or broken equipment in the gym, broken locks/security access on stairwell doors. My room did not have a toilet paper holder rod and the TV did not work. The facility was fine for my stay but I would not return.

2/10

Poor

17 May 2026

Rhonda

This was a very minimalist place. No hand soap by the sink. They said to use the shower gel. Then outside their control the power went out in middle of night due to storm. We had no hot water and no lights in stairwell to get down 4 flights of stairs and I'm pretty certain this is a fire code violation. The weather is outside their control and now they are refusing any kind of remediation!! No concern whatsoever. They are blaming the city of Madison. Baymont will continue to hear from me.

Family

4/10

Poor

17 May 2026

Michael

On arival there was a man and woman who apeard homeless fighting. We went inside to check in. The man who was running the front desk was outside and stayed out there for quite sometime before checking us in. We then went upstairs to the room. The bathroom light didn't work. We then went down to the pool area. The lights were all off the hot tub was cold and jets didn't work. We then went outside to our vehicle and found what looked like puck all over the sidewalk. I highly can't recommend this hotel. For all this they should have discounted the rooms by a lot.

Partner

2/10

Poor

12 May 2026

Becky

For a BIG graduation weekend-where you were charging us 3x more then the average price - the breakfast variety was terrible, only oranges for fruit as an option. No yogurt, no healthy options. The coffee was always out. There wasn’t even a coffee pot in our room for an option. How they clean is they “spray” EVERY area with a scent- no real cleaning was done. The temperature was all over the place- some areas where cold and other areas in the hotel were HOT! Would not stay again!!

Family

2/10

Poor

11 May 2026

Stephen

DO NOT STAY HERE:
1. Hotel in disrepair and dirty
2. Hot tub and pool had “things” floating and on bottom. Disgusting
3. Gym is a joke. 1 partially working treadmill. 1 treadmill from 1970. 1 non working recumbent bike. Non functioning cable weight pull machine. No dumbbells. No kettlebells. No exercise balls or mats.
4. Rooms showed disrepair , inattentive and were dirty.

The staff must be underpaid and under resourced. Time for new owners and new managers. My complaints went ignored.

Do not stay here. The health inspector needs to visit this place. Gross.

Family_with_children

6/10

Pleasant

10 May 2026

Julie

Stayed here a few years ago when it was owned by a different brand. Went downhill. Very dark rooms because there is only bedside lighting. Some outlets did not work. There was a hairdryer holder but no hairdryer. A bit dirty but not bad at all. Decent place but not what is was.

Friends_and_family Family

4/10

Poor

10 May 2026

Sourja

Reasonably clean. Lights in my room didn’t work. Most outlets didn’t work. Only bedside lamps were operational. Staff delivered a pedestal lamp with a dim bulb late in the night after raising issue with front desk 5 times. Breakfast was ok. I will avoid this particular property in the future. Maybe other properties under the hotel brand might be ok so I cannot comment on that.

Self

2/10

Poor

10 May 2026

Russell

Mold and mildew in the shower, dirty toilet, spills left unclean on the floors, dirty worn out bedsheets - had long women's hair all over them.
\"Breakfast\" consisted of 2 cold cereals, a waffle maker, bread and butter, a few yogurts (all plain unflavored), and a partial gallon of expired milk.

Self

4/10

Poor

09 May 2026

Kim

No coffee pot in room. No coffee available until 7am. TV did not work. No blow dryer. Room had paint splotches on the floor and wall trim. Looked like it was being renovated.

Self

2/10

Poor

07 May 2026

Yonas

Nothing to like about this hotel. This should be my first and last time to use this hotel. No towel, disrespect, disturbing noise. Everything is bad.

Partner

4/10

Poor

02 May 2026

Tanika

No

Self

10/10

Exceptional

29 Apr 2026

Donald

The breakfast could be a bit more alternating.

Partner

4/10

Poor

24 Apr 2026

Stacy

The hallways were worn and had garbage on the floor, same garbage was their the next day, we found a receipt and coins in the night stand clearly showing they don’t clean those after each guest, the hot tub jets were broken, the free breakfast was poor and the coffee was empty. The women working the front desk was annoyed anytime someone came up, she was just sitting on her phone. Our room for 4 guests had 1 washcloth and 1 towel, when we asked for extra she replied they were out and gave us a hand towel and bath mat to use instead. We only had one key card for the room due to them being out of key cards. And an hour before checkout a male housekeeper used his card to enter our room without even knocking! Good thing we weren’t changing at that time! I would never stay here again.

Family_with_children

10/10

Exceptional

22 Apr 2026

CLARK

Room cleanliness excellent.
Staff friendly & helpful.
Great stay.

Partner

8/10

Excellent

21 Apr 2026

Louis

The hot tub was very nice to relax,but the Jets weren't able to go on the switch for them was busted. The room was very nice except there was no light in the bedroom area only a lamp for light which worked fine. Breakfast was good had a warm biscuits eggs and sausage with along with toast. Forgot to pack Tylenol and they had some in the vending machines but it was quite expensive. Overall experience was good except when we went to check in with our name and ID we were told we didn't have a room and had to go to the second Baymont 10 minutes away in downpouring rain, just to be told that the original hotel was the one we were supposed to stay at. Front service ass got snippy with us and she put in the name on the ID correctly and showed that we did have a room Make sure to double check the confirmation email and if it isn't correct due insist that you have a stay.

4/10

Poor

20 Apr 2026

Mary

Only stay here if everywhere else is full

8/10

Excellent

20 Apr 2026

Marlene

Breakfast was good

Family_with_children

4/10

Poor

20 Apr 2026

Jessica

The property was dirty, it was like it was in the middle of a remodel with paint dripped on the floor in the elevator and in the hallway. Holes in the carpet. Sidewalk was crumbling and missing pieces! The pool and hot tub are TINY!!. the floor in our room was really sticky. The coffee pots and juice machine were leaking. BUT.... the staff were really nice and helpful the breakfast was good and the beds were really comfortable!!

Family_with_children

6/10

Pleasant

19 Apr 2026

Jessica

Breakfast options were okay. Staff was amazing! Property could use some repair and deeper cleaning to pool and carpets.

Partner

8/10

Excellent

18 Apr 2026

Robert

It was decent for the price and close to destinations.

Self

2/10

Poor

18 Apr 2026

Stephen R.

After the first day we did not receive enough clean towels and the room was not cleaned. I asked about that and they said they clean the room every other day. Then the next day did not receive enough clean towels and the room was not cleaned. Then the other guy said that they only clean the room at check out. Then the room next to us played a continual beat of music throughout the night. Could not sleep. Front desk did nothing, so I called the room and politely asked them to lower it and they did. The premises is bare minimum at every level. One of the worst experiences I have ever had in 30 years.

Business

2/10

Poor

16 Apr 2026

Max

Awful

Partner

10/10

Exceptional

14 Apr 2026

Becky

Cannot complain for the price.

Partner

10/10

Exceptional

13 Apr 2026

Tyrik

Great rooms cool staff if u ever need a place to stay and want to eat go on vacation this is the place

Pet

8/10

Excellent

11 Apr 2026

Twilla

Decent place to stay

Partner

8/10

Excellent

10 Apr 2026

Christopher P

The workout room had issues. Half of the machines didn’t work properly and the TV didn’t either. I would also suggest having water in the workout room along with some cleanup wipes.

Self

2/10

Poor

08 Apr 2026

Karen

Dirty room, urine and hair on the toilet seat, floors and carpeting dirty, used bar of soap in the shower and the tv didn’t work.

Self

10/10

Exceptional

05 Apr 2026

James

The rooms were clean, the staff was nice, and the hotel was quiet for the most part. Would definitely stay there again.

Self

8/10

Excellent

05 Apr 2026

Karine

Room clean

2/10

Poor

29 Mar 2026

Samantha

Hot tub was green, pool was very small and cold, room was infested with ants, bathroom was not the cleanest. Had to get your own toiletries. Very disappointed in this establishment! We will never be back!

Family_with_children

10/10

Exceptional

27 Mar 2026

Jennifer

Pool area was run down

Partner

10/10

Exceptional

26 Mar 2026

Timothy

Very pleasant!

8/10

Excellent

23 Mar 2026

Carl

The room wasn’t super clean, and the carpet in the hallways was bare in some spots. But the staff was very friendly and helpful, and the location to downtown Madison.

Family

8/10

Excellent

23 Mar 2026

isaias

clean room

Self

8/10

Excellent

22 Mar 2026

David J

Room was clean and fair for the price

2/10

Poor

22 Mar 2026

COURtney

Staff was on computer when we checked in. Took time to even acknowledge standing in front of him. Our room smelled BADLY of weed. Like they tried to febreeze the smell out. If the fan was not constantly running it was horrendous.
The bathroom was dirty. Clearly “cleaning” is the bare minimum. We booked for three people. We had two towels and a single washcloth. Tried calling downstairs for more and there was no answer on any attempted. The walls above the bed are dirty and dinged. I get it’s a “cheaper” hotel but cheap doesn’t need to mean dirtier than the street.

Family_with_children

6/10

Pleasant

22 Mar 2026

Sean

I was stuck in town during a winter storm and chose this hotel for its low price, pool and hot breakfast. The price was low, the pool was freezing cold and the hot breakfast was only self made waffles. I was very disappointed.

Self

4/10

Poor

19 Mar 2026

Vicki

As the room looked like the online pics, but the led lighting behind the bed on wall was like strobe light, thankful there was a switch. The sheets were horrible! Rough and scratchy, made us itch all night long. The pillows were chunky, not sure what they had in them.

Partner

10/10

Exceptional

18 Mar 2026

Deanna

The lady that checked us in (3/14) Saturday evening was very nice and accommodating. The complimentary breakfast was a nice touch to our stay. Especially on our way out to our basketball state championship game. Thank you for your nice hospitality.

Family_with_children

10/10

Exceptional

15 Mar 2026

Timothy

The room was very clean and the bed was comfortable and the staff were very kind. More than you can expect from an inexpensive room.

Self

8/10

Excellent

13 Mar 2026

isaias

more toallas for shower

Partner

2/10

Poor

12 Mar 2026

Syrania

This is the worst place to stay in. It was a lot of noise throughout the whole night.

Friends

6/10

Pleasant

04 Mar 2026

Wendy

Would not stay again. Needs updating and cleaning. Sink faucet was broke and spr

8/10

Excellent

02 Mar 2026

Daniel

All good

8/10

Excellent

01 Mar 2026

Christina

Bath was amazing. Breakfast was lackluster nothing to write home about.

Partner

6/10

Pleasant

01 Mar 2026

Amy

Shabby room, poor breakfast, hot tub was not hot, staff was always outside smoking.

2/10

Poor

01 Mar 2026

April

The hot tub wasnt hot at all.
The rooms were good and I enjoyed the beds and how comfy they were but the hot tub was very disappointing to not be hot. I did tell the front desk. They all were very nice but definitely need the hot tub to get worked on.

Self

4/10

Poor

28 Feb 2026

Amy

The hotel room was shabby. The carpet was worn though in multiple spots. The toilet paper holder was falling off of the wall. The hot tub wasn't hot. The breakfast options were limited and they ran out of coffee. There were handprints on the wall above both beds. They staff was pleasant, but any time we stopped at the front desk, there was a sign saying they were helping another guest. They were really outside smoking and vaping. The beds were big and comfortable.

Family

4/10

Poor

28 Feb 2026

Autumn

Friendly staff but seemed like everything was under construction and unclean.

Friends

2/10

Poor

26 Feb 2026

Aron

To start when i was checking in I was told i needed tkmpay an extra $100 deposit that was never mentioned when i booked the room. Then the stair way looked like it hasnt seen a vacuum in months. When asked about WiFi i was told I had to sign up for some rewards program to get wifi and when I signed up for that it said that only gave me slow wifi and if i wanted high speed wifi it would cost $5 a day... My fridge in my room didnt work so i had to use alot more ice unfortunately there is only 1 ice machine for all 4 floors of the hotel... There was also abunch of broken stuff all around the hotel. The complimentary breakfast was a joke. The only hot option was the nasty waffle maker. This was probably the worst hotel experience I've ever had.

Self

2/10

Poor

23 Feb 2026

Richard

Furniture in room were old uncomfortable and saggy. The room looked like it had not been kept up. Door to stairwell handle hanging off. Pool was gross. Staff seemed like we were bothering them when checking in. Left after one night to go somewhere else

Friends_and_family Family

4/10

Poor

21 Feb 2026

Mark

Yes ask to have desk chair fixed but no one address the issue
In room 315 desk chair has a very bad lean backwards

8/10

Excellent

18 Feb 2026

stephanie

Clean quiet

Family_with_children

6/10

Pleasant

18 Feb 2026

Ebonie

The lady at front desk was friendly and attentive! I truly appreciate her assistance. The room was nice but the bed was squeaky, I couldn’t turn over without it making noise. The hotel in general was clean and quiet until the weekend, which is understandable. Ample parking, and it’s near restaurants and stores.

Business_and_leisure Self

6/10

Pleasant

16 Feb 2026

Stacy

We had to keep asking them to clean our room despite not having the dnd sign on the door.

Leisure Partner

6/10

Pleasant

14 Feb 2026

Ally

The room was decent, clean, but walls are thin. Unfortunately, we were next to loud neighbors smoking weed, blasting music, and had a 3 year old that wouldn’t stop screaming, so the smell and noise was rather annoying. The shower was really nice, housekeeping half did their job- left no hand soap and only had one bath towel though. Staff was very friendly. Not terrible, but would stay somewhere else in the future.

Leisure Family

10/10

Exceptional

11 Feb 2026

isaias

l loved

8/10

Excellent

09 Feb 2026

Sylvia

The rooms were clean and the staff were courteous. I had to move rooms because the latch on my door was broken; however, in the new room there were several things missing. The cleaning staff hadn't left hand soap for the bathroom sink and the coffee packets for the coffee maker were missing.

10/10

Exceptional

02 Feb 2026

Damian

Great room. Good price, nice staff at front desk. Comfortable bed. Seemed all clean. Great shower. Very happy with my stay.

Business_and_leisure Self

10/10

Exceptional

31 Jan 2026

Steve J

Room was very clean

Friends_and_family Family

8/10

Excellent

27 Jan 2026

Meredith

Clean room, nice staff

Leisure Family

2/10

Poor

27 Jan 2026

Blair

We ended uo staying in 3 different rooms due to problems. I will never stay again and ibwoukd honestly like a refund. It was so dirty!! No one was around this morning for me to talk. I would like corpartes number.

Friends_and_family Family

10/10

Exceptional

26 Jan 2026

Lakeitha

Great hotel

4/10

Poor

25 Jan 2026

Anisha

Room didn’t have enough things like had soap or lotion. There were ants crawling on my bags when I had them in the floor for a second which I don’t know how in the winter time. Also breakfast was limited selection should’ve more things to eat. Tv channels only had a select few channels that worked in the room need better cable services.

2/10

Poor

23 Jan 2026

Inga

The phone in our room did not work, and the “soundproofing” was nonexistent. We ordered a pizza, and it was left sitting out in the open lobby—apparently the days of hotel staff ensuring guests actually receive their deliveries are long gone.

As a wheelchair user, I received no offer of assistance with bags, and the sidewalks in front of the accessible parking stalls were covered in packed snow. The rest of the sidewalk was cleared, leaving a slick, uneven barrier directly in front of the accessible spaces. It wasn’t snowing. The next day, a guest taking their dog out saw me spinning my wheels in place and offered to help. My wheelchair doesn’t have all‑terrain tires, so it was essentially like trying to move a stationary bike through ice until I could dig in enough to get traction.

We were staying at the motel because my partner was having surgery, and we live quite a distance away. I wanted to be able to get a full night’s rest—which absolutely did not happen—and with blowing snow and drifting adding to the commute time, I needed the drive to be ten minutes, not two hours. I didn’t want an extra two hours tacked onto the trip because of drifting on top of everything else. We had planned to stay through the day of her surgery as well, which is why I booked two nights.

Inside the room, the situation wasn’t any better. The guests above us—at least two older children and an infant—were running from one end of their room to the other, nonstop. It sounded like they were attemp

10/10

Exceptional

20 Jan 2026

Matthew

Yes.room spotless. Great breakfast selection on weekends. Hot food

Friends_and_family Family

2/10

Poor

14 Jan 2026

David

Rooms were very noisy

8/10

Excellent

13 Jan 2026

Ann

Room was fine and close to where we needed to be. Pillows were lumpy. Shower door handle was loose. Bed was creaky.

Business

8/10

Excellent

07 Jan 2026

Aldara

Everything perfect

10/10

Exceptional

07 Jan 2026

Ghennadii

Very clean, no unpleasant odors in the room.

4/10

Poor

06 Jan 2026

James

1st room dead flys in shower 2nd room was gutted being remodled this one was the cleanest 3rd table tops all dirty hair by sink 4th room ok but dryed food spots on floor

Partner

2/10

Poor

05 Jan 2026

Amanda

Sheets don’t fit the bed constantly coming off. Continental breakfast is a joke. Waffles toast and cereal as they don’t do the buffet when there’s to many people in the hotel. If you want to get stoned off the smell of people smoking their pot this is the place to stay as our own room smelled of it since was so strong. Front desk doesn’t pick up when needed. Will never stay here again

Leisure Partner

8/10

Excellent

04 Jan 2026

Kevin

Great price room was nice breakfast options we slim during the week for a cold cereal your option was Froot Loops

Leisure Family

6/10

Pleasant

04 Jan 2026

Steven

The room was ok. It would have been nice if we had a sofa couch, double bed and not 2 beds

Friends_and_family Friends

10/10

Exceptional

03 Jan 2026

Maaka

Yes

6/10

Pleasant

31 Dec 2025

Michael

UNSAFE. DANGEROUS. First floor, west exit is ILLEGALLY BOLTED SHUT ON THE OUTSIDE. PEOPLE ON THE INSIDE DONT KNOW THIS AND WILL DIE IN AN EMERGENCY TRYING TO PUSH OPEN a door that is posted EXIT on the inside and bolted shut on the outside. DO NOT STAY AT THIS DANGEROUS HOTEL. !!!

Leisure Self

10/10

Exceptional

30 Dec 2025

susan

Room very clean. Price was lowest in town.

2/10

Poor

30 Dec 2025

Julie

The lobby and elevator consistently smelt of marijuana and dirty mop water. The carpet and flooring in hallways and room had dried paint stains. We asked housekeeping NOT to enter the room, and they did anyway only taking our dirty towels and not replacing them. The A/C in our room was leaking water and carpet was moist near the unit. The “gym” was disgusting with dirty, broken machines. Breakfast options only included waffles, bread, bagels, yogurt, and cold cereal. Worst of all was the locals hanging nearby waiting for guests to leave. One took a picture of our plate and went inside to find out our room number. Once he realized we caught on he waved us off and went away. The area is unsafe, not patrolled, and I would never recommend this place.

Leisure Family

8/10

Excellent

29 Dec 2025

Mary A

Nothing

Business Friends

10/10

Exceptional

29 Dec 2025

Douglas

Nice hotel for the price. Clean and up to date.