Caves Beach Resort Hurghada

Egypt , Hurghada
HURGHADA, K10 El Ahyaa Road
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49 reviews shown

4/10

Poor

22 Mar 2026

Lucia

Customer service is terrible. Tried to get in contact with resort multiple times before our stay with no response. Front desk staff are extremely monotone and seem like they do not want to help in any way

Friends

10/10

Exceptional

17 Mar 2026

Mark

Everything was great. Could do with more seating around pool area

8/10

Excellent

01 Feb 2026

Ade

Staff courteous

Partner

6/10

Pleasant

10 Jan 2026

Derek

We booked the premium room which over looked the heated pool, my first observation of hotel was dated and needed proper cleaning even in our room its right beside a lift that is so noisy, also this room didn't get any sun on terrace, the staff was friendly, my big concern was that their was a lot of flying pigeon that perched above the flowing waterfall over swim up bar area, which came on every morning for a short time so it all washes all the feaces and feathers into swimming pool the food was very basic, and we hardly went for meals although was piping hot this hotel is not a 5 star, personal I've traveled the globe and this is basic, the resort marina is 30 min away, and you risk your life as road traffic jungle between each other also cost £20 for taxi, the hotel entertainment was terrible very
Minimum and catered for kids, also this hotel does allow 16-year-olds, the à la carte was terrible soup look warm, a bit of mush tattie and a few veg with the smallest piece of steak and the plates were stone cold so cold food Betty
Bar, we ordered pizzas, and the cook had to remove Pizza from the oven as the guy came to replace the gas for the oven, so it sat and got cold and we were shocked that he put the pizzas back in to continue cooking, both my self and partner has came back with diarrhoea

The main pool which is disgusting

8/10

Excellent

09 Jan 2026

Gasim

Room and staff are excellent

Leisure Friends

10/10

Exceptional

15 Nov 2025

Jason

Amazing value - facilities were a high standard.Food was average by international standards but probably good for Egypt

Leisure Self

10/10

Exceptional

15 Nov 2025

VASSILIOS

Great hotel

Leisure Partner

10/10

Exceptional

12 Nov 2025

VASSILIOS

Best hotel best service

10/10

Exceptional

12 Nov 2025

VASSILIOS

Everything perfext great hotel great service

6/10

Pleasant

07 Nov 2025

John

The room was adequate for my needs however the lighting needs to be looked into,it was very dark even with all the lights on, the lad who cleaned the room was first class and very good at his job, Amenities were very limited meaning not that much to do on an evening, the Wi-Fi was hit and miss even though i payed for 20gb that went in 6 days.,Now the biggest problem this hotel has is the Food, being all inclusive there was nothing to eat between meal.times and if you missed the restaurant at night for Dinner you couldn't get anything to, no snacks to be had ,the food was repetitive and often cold, for these reasons I will not be going again. Very dissatisfied.

10/10

Exceptional

21 Oct 2025

William

Beautiful resort. Nothing bad to say.

Leisure Partner

8/10

Excellent

04 Aug 2025

Ceyhun

Nice hotel with great food selection throughout the day. Lovely pool bar with fresh oven pizzas made in front of you. Theme of hotel is interesting. Main negative is extremely poor WiFi and the hotel tries to make you pay 10€+ to use WiFi in your room. This is simply not good enough for a 5-star all inclusive hotel.

Leisure Partner

8/10

Excellent

05 May 2025

Bizard

Unique design... clean and good staff.. thank you..

2/10

Poor

17 Apr 2025

Deborah

Don’t stay here. Not all inclusive!!!!

Dirty balcony on arrival. Tv not working on arrival. No instructions for phone or tv in room. No mini bar just an empty fridge and no WiFi in room. Locked out of room on first night. Meant to be all inclusive but have to pay for Rose wine even though red and white is free !!!! Totally not all inclusive Asked to move room but told hotel full which it obviously wasn’t !!!!
Complained to reception but told no management available.
Final insult was having my wristband cut off of me upon departure!!!!
All in all appalling hotel and staff !!!!
Would never come back again.

Partner

6/10

Pleasant

28 Feb 2025

David

Oasis … but not perfect

Pleasant hotel staff friendly amenities good .. but the 10:00 - 18:00 loud banging music round the main pool area didn’t go down to well with me or my partner there is however the beach 5 min walk within the hotel complex for a more relaxing mood

Partner

10/10

Exceptional

13 Dec 2024

Alexandre

Internet service can be improved.
And the receptionists should be more attentive and nice.

Leisure Friends

10/10

Exceptional

11 Dec 2024

Anita

Super

8/10

Excellent

11 Oct 2024

Khaled

Bar boys attitude specially a man called John is not good

Leisure Partner

8/10

Excellent

03 Oct 2024

Mostafa

The design of the place is fabulous…the entertainment there is great..food is good..but the best thing about this hotel in my experience was the help of the great gentleman and the professional manager there mr.Maher Noshy for his extraordinary support during our stay…will definitely come back.

Leisure Friends

10/10

Exceptional

27 Aug 2024

Evgeniia

Incredibly beautiful hotel with friendly stuff and cool animation team and nice food and drinks:) I am still under impression. I traveled from USA to meet my mom there, we had a great time. I cried and didn't want to return. And there are no kids as well, only adults, so atmosphere is very romantic. I will definitely be back:)))) Thank you guys for the best vacation I've ever had in my life. Will give you 10 stars!!!!

Leisure Self

10/10

Exceptional

02 Jun 2024

Hassan

The hotel the food people and staff are just amazing

8/10

Excellent

01 May 2024

Declan

The staff are excellent and the facilities are good. However, the food and drinks are at a very poo quality. We had to eat out most nights out because of how bad the quality of the food was.

Leisure Family

10/10

Exceptional

29 Apr 2024

Joshua

Amazing place to stay, accommodation is very nice, clean, tidy, friendly staff, good entertainment, food excellent, weather hot, lovely pool. Highly recommend. Loved it here, made many friends from all over the world who also visited ‘The Caves’ 5*

Leisure Friends

8/10

Excellent

23 Apr 2024

Kim

BRING cash they will not take a credit card! Food was okay nothing to write home about. Price is very resonable as it includes meals AND Drinks! Is on beach. Nightly entertainment different every night.

Partner

8/10

Excellent

18 Apr 2024

Rafael

Needs more night life

Leisure Partner

10/10

Exceptional

31 Mar 2024

Edyta

The swimming pool bar old barman was very root. If hi don't like his job, hi should live this hotel, other staff was super.

2/10

Poor

28 May 2019

Hazem

Very bad and too much lies there

It was very bad, and not true information in the website... and they changed me extra money 253 €. And it’s your mistake ( Hotels.com) because you have wrong information in your app so I need this money back

Friends

8/10

Excellent

27 Mar 2019

Verified traveler

Firstly what i didn't like was the location there is virtually nothing around and about at the moment. Twenty minute taxi ride away from airport. Internet photos give the rooms an appearance of being more cave like and plusher than they actually are. Only 2 bars and AI finishes at 11pm.
What i liked very clean grounds, staff were lovely, pools were clean, food was good. Pool bar service was excellent.

Leisure Partner

2/10

Poor

04 Dec 2018

hotel was awful, got an electric shock from the lamp beside my bed, told front desk, they laughed, sent the repairman out to look at it, he covered it up with electrical tape and told me \"no problem\", also lights in the room would flash on and off all night even though switches were off, a/c wired incorrectly too. bought a cocktail from the bar for €5, on checkout charged me for the same drink again and when i told them i had already paid they just wanted to argue with me. The man from the spa harassed us daily to the point of hiding from him, disco not working. Pool tables so bad you cant play on them, entertainment was lousy, nothing to do at night, all falsely advertised, dont go there.

4/10

Poor

18 Apr 2018

Zook

Cuatomer service is killing them

The theme is amazing. The unique design of Bedrock w the Flintstones was genious. Unfortunately that was where it ended.

It took 2 hours to check in. They were unhelpful, unknowledgeable of the expedia process's, and all around unhelpful. This was not a language barrier as my husband is egyptian. These folks speak arabic and german.

The room was great. BTW no phone services and wifi as long as you are outdoors. if you want room service you walk to the front desk to request it, so why bother.

The pools are beautiful but unheated. they all close at 5p so even though they are lit, no nightime swims. Our pool attendant was good w providing juice, water, and alcoholic drinks if requested.

The Animation team was awesome. They provided water aerobic, stretching classes, and water sports like polo and volleyball. The night time shows were good local fun.

The beach was nice to look at, clean, but the sea was full of jellyfish not the hotels fault, lol. The attendants were unfriendly and unhelpful when questions were asked.

Meals are ok not spectacular. Same stuff everyday. We drove to town for McDonalds one night.

The one shisha bar we had a horrible run in with the hotel manager. The bar was reusing the hose and there was water in it. My husband was not happy as you use plastic disposable hose for a reason you throw it away.

The spa is awful btw no privacy doors are glass, no cloth for coverup so ladies wear a two piece bathingsuit. Prices are high.

Customer service 😠

10/10

Exceptional

08 Aug 2017

Verified traveler

Wonderful experience, quiet hotel and wonderful fo

Its unique by all means,definitely a must try experience

2/10

Poor

03 Aug 2017

Ingy

A very bad stay

It was very bad stay the food was very bad we were 9 persons all of us had a diarrhea, also when we buy an excursion of diving from the diving center and we took a private boat the food was very very bad, and when we make a complaint they did not listen to us and we asked to meet the owner of the diving center but they did not give us the chance to meet him.the hotel is not comfortable at all and the light is not enough to be able to walk safely and the room is not lighted enough .the pharmacy there is closed never opened so we were obligated to walk on the high way to go to the pharmacy in the other resort.the staff was not to the standard to help the guests. Sorry for being there

Family

2/10

Poor

29 Apr 2017

Verified traveler

1 star

They sent us a driver to pick us up at the hotel. I have never seen such a disgusting car with no fabric and unrin on the seats. We got to the hotel it was gross cash only. Left on the spot went to movin pick

8/10

Excellent

25 Nov 2025

Melih

Otel temiz premium odası harikaydı. Resepsiyondaki Muhammed'in güler yüzlü karşılamasından çok memnun kaldık. Havuz başı şezlonglar yetersiz ve her zaman doluydu. Yemekler yeterli seviyedeydi. Otelin konsepti fotoğraflardakinin aynısı.

6/10

Pleasant

25 Nov 2025

ALI

Restaurant daki çalışanlar kibar ve nazik

Friends_and_family Family

10/10

Exceptional

09 Oct 2025

Mehmet Ali

Yemekleri güzel ve yeterliydi, denizi maalesef güzel değildi, yüzmek imkansız. Yalnız gelen erkek misafirlerin otele kesinlikle kabul edilmemesi gerekiyor. Bununla ilgili son gecemizde sorun yaşadık. Neyse ki otel güvenlikleri direkt müdahele ettiler ve sorun çıkartan kişiyi otelden attılar.

Partner

10/10

Exceptional

02 Oct 2025

ilaria

tutto perfetto

10/10

Exceptional

27 Aug 2025

Nameer

Personal & Zimmer Service (طارق سليم) + (Mohamed) von Rezeption 100/100

Sehr nette Menschen wir waren zu viert im Hotel und ich muss sagen wir waren sehr zu Frieden 🙏 ~N

Leisure Partner

10/10

Exceptional

03 Jun 2025

jozefa

Fantastic swiss

4/10

Poor

30 Apr 2025

Kerem

Kellner geben von sich sehr oft keine Getränke, außer einigen Frauen. Sehr unfreundlich viele der Kellner.

Leisure Friends

6/10

Pleasant

09 Apr 2025

Carlo

It is very strange that an all-inclusive resort asks for money for events organized by the evening entertainment (see for example the beach party) or for drinks offered during the day on the beach

Sometimes the closing times of the bars did not correspond to the end-of-service communicated at the reception (they typically close earlier!)

Last but not least. The mattresses on both of our beds were sagging and the beds were hanging to the side, making it very difficult to sleep
It would be much more useful to the facility to have adequate mattresses and sheets than to focus on the aesthetics of the resort, which, while nice, is not very functional for a quality stay.

Leisure Partner

8/10

Excellent

13 Nov 2024

Vito

Hotellet utsikt var jättefint, med 2 stora pool (vatten var kallt i november), en stor restaurang (mat var sådär och frukost var det minsta mat att servera) och middag börjar 18:30 men stänger 20:30, en lite snack bar (dom servera bara hamburgare eller en mini pizza (med två varianter margherita/salami)1 bar med lite terrass nära reception, 1 stor bar nära stor pool/restaurang och 1 beach bar på stranden.
Animation var tråkigt.
Rum var stor.
Strand är inte så stor, havet var inte bra och jag rekommendera ta med skor.
Toalett på strand var alltid smutsigt.
Finns en läkare på hotellet som accepterar det mesta försäkring
Alla personal var trevliga (men inte han som jobbar att beach bar…”not tips …not drinks”)

Leisure Self

8/10

Excellent

14 Oct 2024

Verified traveler

La chambre est grande et propre.
Le restaurant où y a le buffet, laisse le choix. Je pense que niveau dessert, il pourrait y avoir plus de choses typiques.

Le personnel de la plage ainsi que de la piscine ils commencent à ranger à 17h alors que la fin est à 18h.
Les piscines ne sont pas propres (gobelets dans l’eau, des cheveux…)

Partner

8/10

Excellent

20 Aug 2024

Claudio

Leisure Partner

10/10

Exceptional

12 May 2024

Myriam

Magnifique !!

Friends_and_family Family

8/10

Excellent

16 Jun 2019

Verified traveler

Het hotel op zich is uniek... leuk hotel alleen mogen de kasten proper zijn, waterkoker op de kamer was stuk en gordijn viel half af... verder geen negatieve opmerkingen

Leisure Partner

10/10

Exceptional

29 Mar 2019

Franziska

Jederzeit wieder

Es ist ein wundervolles Hotel, etwas abseits von Hurghada. Wenn man etwas von der Stadt sehen möchte, kann man problemlos für 5-10€ mit dem Taxi dorthin fahren. Ansonsten kann man sich auch wunderbar in dem Hotel beschäftigen.
Das Essen schmeckt sehr lecker und die Leute sind immer freundlich und hilfsbereit egal zu welcher Tages-und Nachtzeit.

Family

8/10

Excellent

07 Sep 2017

Verified traveler

Helt okej vistelse.

Smutsiga golv, dålig animation, 100m till havet verkligen börja, rekommenderar korallskor. Fick kramp i magen av maten.

Partner

10/10

Exceptional

10 Feb 2017

Verified traveler