Name: Steigenberger Golf Resort El Gouna
Address: El Gouna, El Gouna, 84513, EG

10/10

Exceptional

12 Jul 2026

Araz

Very cool

Family

6/10

Pleasant

05 Jul 2026

Paul

This was just about the worst hotel check in experience ever. Disorganised - ended with my card blocked as multiple payments taken. We came here as we love the steigenberger pure - multiple bookings. Our friends deserted by the bar for an hour - not checked in. We would advise people to do pure rather than here. We had checked in for 60 minutes - asked for a pizza - told we had to pay despite being all inclusive - i asked for a manager - at this stage AI was ok - but no manager and i am totally unimpressed. We will not return - go elsewhere

Friends_and_family Friends

10/10

Exceptional

26 May 2026

Juman

Great staff Beautiful hotel .
Very clean rooms .
I recommend it highly for you .

10/10

Exceptional

19 May 2026

david

Rooms are clean, staff are amazing and really helpful, food was great, we checked out 2pm they didn’t even charge us for anything extra, lots of amenities, thank you guys!! Definitely recommend it.

10/10

Exceptional

11 May 2026

wael

The property was very amazing and the staff very helpful and friendly. My room was clean and maintain daily was a wonderful view on the Lagoon so peaceful.

Partner

10/10

Exceptional

13 Apr 2026

Karen

The resort itself was a well run resort. The staff were very friendly and accommodating. I did feel the room coffee limit of four pods was a bit stingy for a 8 night stay. The food was very diverse and delicious. We would definitely stay there again.

Family

10/10

Exceptional

26 Mar 2026

Fady

Amazing experience

10/10

Exceptional

05 Mar 2026

Greg and Elisabeth

Wonderful staff, very friendly

Partner

10/10

Exceptional

18 Feb 2026

Joseph

Yes

10/10

Exceptional

08 Feb 2026

Markus

All perfect. And very friendly staff

Leisure Family

10/10

Exceptional

17 Jan 2026

Omar

This was genuinely one of the finest hotel stays we’ve experienced. From arrival to departure, every aspect exceeded expectations.

The location is absolutely ideal—perfectly positioned to access everything El Gouna has to offer.

The resort itself delivers everything you’d expect from a premium five-star property: beautifully appointed suites, excellent dining options, and most importantly, a team of staff who genuinely care about guest satisfaction.

Special recognition must go to Ms Nermeen and the entire Guest Experience Ambassador team, who provided exceptional, personalized service throughout our stay. They were consistently attentive—anticipating our needs, answering questions promptly, and going well beyond standard service to ensure we had a memorable experience.

We would return without hesitation. Highly recommended.

Partner

10/10

Exceptional

05 Jan 2026

Andrew

Clean spacious room, great food, excellent service. Everyone is really polite and goes above and beyond to make sure guests have what they need for a great vacation

Leisure Family

10/10

Exceptional

24 Dec 2025

Jordan

We absolutely loved our stay at the Steigenberger Golf Resort. The resort is beautiful and very well maintained, and the rooms were spotless, comfortable, and welcoming.

The staff truly made our stay special. Everyone was friendly, professional, and always ready to help. A special thank you to Narmeen at reception, who was incredibly helpful and made us feel so welcome from the moment we arrived.

The breakfast and buffet were fantastic, with a great variety and excellent quality. The kitchen and restaurant teams were amazing — from the chefs to the waiters — and they went out of their way to make sure my kids were happy and well taken care of.

The golf course is really nice, and my husband and son absolutely loved spending time there. The whole resort has a very relaxing vibe, perfect if you’re looking to unwind and enjoy a peaceful getaway.

We had a wonderful experience and would definitely return and recommend this resort to families and golf lovers alike.

Leisure Family

6/10

Pleasant

12 Dec 2025

Anselmo

Very Nice installations, complicated check in, no hot water in the room… odd hours of dinner @ 9 pm dinner shuts down.

4/10

Poor

01 Dec 2025

Alona

I stayed at the hotel for a week, and this was my second visit. Unfortunately, this experience did not meet the standards I expected based on my previous stay.

1. Housekeeping and Bed Linen Issue
Three days into my stay, I requested a change of bed sheets through the app provided at check-in. Despite leaving the message, the sheets were not changed. I then called the reception and asked again, but nothing happened. Later, I approached the reception in person, asked to speak with the manager, and was informed that the manager was unavailable. I explained the situation politely and was reassured the issue would be addressed—yet even the following day the bed sheets were still not changed.

This was disappointing and reflected a lack of communication and oversight from management rather than a single staff member’s mistake. Only after speaking with a guest relations representative—whose name I unfortunately did not catch precisely, something like “Doreen”—the issue was resolved immediately. Her professionalism stood out, and I appreciate her assistance.

2. Room Cleaning Standards
The housekeeping service throughout my stay was inconsistent. The room attendant often appeared unmotivated: dust remained on surfaces, and the bathroom floor was sometimes left dirty. It felt as though the quality of cleaning depended on his mood. Considering that this is not a budget hotel, I expected consistent, high-quality service without having to repeatedly request it.

3. Extra Charge for Coff

10/10

Exceptional

29 Nov 2025

suzan

Location and views

10/10

Exceptional

16 Nov 2025

Ahmed

Was a fantastic experience, I would come back again on my next Holiday.

Leisure Partner

10/10

Exceptional

29 Oct 2025

AHMAD

Great service and fantastic resort

Friends_and_family Family

8/10

Excellent

02 Oct 2025

Lisa

Beautiful property but our room was a smoking room when we requested a non-smoking. Room was cleaned but still smelled like smoke, we went back and forth to change the room. Lovely property but overall not the best food and we wished we didn’t have to go back and forth to call multiple times to change rooms.

Leisure Friends

10/10

Exceptional

28 Aug 2025

Sabrina Ivens

Great place to stay for the holidays.

Leisure Friends

10/10

Exceptional

08 Aug 2025

Mary

Good job and good stuff

Leisure Family

10/10

Exceptional

07 Aug 2025

Amira

Great

6/10

Pleasant

06 Aug 2025

Emmanuel

We had to change our room 4 times in the first night. First time, AC was not working, then inspects and mosquitoes in the second room, then a rotten smell in the third room. Finally, the 4th room was ok. This is not to eb expected at such a hotel with such ratings and pricing after an 11 hour flight.

Leisure Family

10/10

Exceptional

20 Jul 2025

Khalid

Great place
Enjoyable a lot activities I will go back

4/10

Poor

15 Jul 2025

Saif

Disappointing experience due to rude staff and poor management. The front desk seemed uninterested in delivering a quality guest experience. Specifically, I was incorrectly charged for breakfast despite having an all-inclusive package, and was misinformed about early check-in fees.

4/10

Poor

10 Jun 2025

Wesam

The waiters around the pool were extremely rude, not professional and they don’t even answer you, the quality of food is really low

Leisure Family_with_children

10/10

Exceptional

04 Jun 2025

Mohammad Waseem

This resort represents the pinnacle of my vacation experiences to date. The accommodations were exceptional, featuring spacious, modern, and technologically advanced rooms with stunning views, all impeccably clean and quiet. The staff were exceptionally friendly and approachable. Be advised that the exceptional, abundant, and high-quality food options may contribute to weight gain. I plan to return for my next vacation; this resort has set a new standard of excellence that I am unwilling to compromise.

Leisure Family

10/10

Exceptional

18 May 2025

Ihab

A very enjoyable stay

Leisure

10/10

Exceptional

17 May 2025

Safa

.,

10/10

Exceptional

21 Apr 2025

Caren Zakaria

An exceptional Resort!! Service is Excellent!! Food is excellent! So clean! Everything is just outstanding!!

Family_with_children

8/10

Excellent

14 Apr 2025

Alona

This was my first time staying at Steigenberger, and while there were some positive aspects, overall, my experience did not fully meet expectations.
To begin with, the hotel grounds are expansive and beautifully maintained. I particularly enjoyed taking long walks across to the nearby island, surrounded by serene golf fields and a peaceful atmosphere. The gym is compact but reasonably well-equipped, and the breakfast selection was generally good. However, I was disappointed by the pastry station, which lacked freshness and flavor in my opinion. I also would have appreciated a wider variety of fresh fruits, as most options were canned or in syrup.
Unfortunately, there were a few service issues that negatively impacted my stay. I waited over 15 minutes for assistance with my luggage on my departure, and only after calling reception a second time did a porter arrive. Later, when I asked to store my luggage safely for an hour while I enjoyed lunch before departure, I was surprised to find it was left outside in direct sunlight. Some of my belongings were heat-sensitive, and when I requested help from a porter to move them indoors, he ignored me and simply pointed to where it was. I eventually carried the bag in myself and voiced my concern to the front desk.
Communication was occasionally challenging, as several staff members seemed to struggle with English, despite my efforts to keep my requests simple and clear. That said, I would like to compliment Madona for her outstanding

Friends

10/10

Exceptional

02 Apr 2025

Jonathan

Surprisingly clean, organized and friendly

10/10

Exceptional

18 Feb 2025

Shatha

Very good

Leisure Family

10/10

Exceptional

04 Jan 2025

Lourdes

Very nice property and would have been better if it was all inclusive. The hotel is just beautiful.

10/10

Exceptional

29 Dec 2024

Sebastian

Nice Hotel & friendly staff

2/10

Poor

26 Dec 2024

Maryam

Rude staff don’t smile
Charged $150 for dinner per person and closed it before we could finish
Food was sub par skin leftovers of meats
Spoke with manager and didn’t care

No one explains tours or activities

Family_with_children

4/10

Poor

02 Dec 2024

Mohamed

First, I didn’t like that it was $400 and then the day I checked in I found it that it was $150 at night on Expedia I asked to meet the manager and he didn’t show up even when I was leaving . The stuff they don’t have a smile on the face. They are not helpful, kind of indifferent. Rate should be two stars. Facilities conditions is poor. Bad value for money. The 400 usd is equivalent to 4 seasons. Which I didn’t find. Very greedy on everything.

Leisure Family_with_children

10/10

Exceptional

11 Oct 2024

Akram

Loved it, friendly staff and great atmosphere.

Leisure Friends

10/10

Exceptional

08 Oct 2024

Marina

Great service. Close to downtown.

Leisure Family

10/10

Exceptional

29 Sep 2024

Fady

Great

10/10

Exceptional

28 Sep 2024

Mina

Great experience

Great friendly staff always welcoming us with a smile. Very clean with great food quality and variety.

Friends_and_family Family

10/10

Exceptional

06 Sep 2024

Hanan

Everything was amazing.
The suite is very big and clean.
Staff are very polite and friendly.
The front desk staff are friendly and helpful

Leisure Family_with_children

10/10

Exceptional

19 Aug 2024

Mohamed

Nice place for relaxing.

Leisure Family_with_children

8/10

Excellent

18 Aug 2024

Verified traveler

Overall good

Things are good with steigenberger, the only matter is that they have 2 bathrooms in their suite only one have shower, i don't know what's the aim of that, providing that its for family which means adults and children!

Friends_and_family Family

10/10

Exceptional

23 Jul 2024

Sharon

Excellent hotel excellent staff from Doreen at concierge to yhoseff in resturant and Mohamed the resturant manager all go over and above the pools boys the waiters and alll the staff make the hotel can’t recommend highly enough can’t wait to return later in the year

Leisure Family_with_children

10/10

Exceptional

18 Jul 2024

Mohamad

Good for families

Leisure Family_with_children

10/10

Exceptional

19 Jun 2024

CHENITI

Everything was great except the service by the pool was extremely slow.
I enjoyed the beautiful spa and service offered.

Leisure Partner

8/10

Excellent

07 May 2024

Ossam

Pros: Good hotel,
Food is perfect,
New renovated hotel,
Staff is helpful.
Cons: Reception staff is not professional enough, calling reception from room is a nightmare, reception is mostly occupied and in a small area,
SPA is very expensive and not professional at all,
Beach bed is muddy, slippery and not good at all
Pool bars serve only beverages, no snacks permitted!!
No night entertainment!!

Leisure Partner

10/10

Exceptional

19 Oct 2023

Simon

I recommend this hotel very much.
Very friendly staff.
Very clean rooms and a lots of technology in the rooms.
The bar tender at the swimming pool (Bassem ) was very nice. And the life guards were very awesome ( Khalil) was very helpful and very friendly.

Leisure Family

10/10

Exceptional

15 Sep 2023

Ahmed

Super nice