Yuda Hotel

10/10

Exceptional

11 Mar 2026

Aaron

We had an excellent 10-day stay at TRS Yucatán in Mexico. From the moment we arrived, everything was exceptional — the resort, the food, the atmosphere, and especially the staff.

The service throughout our stay was outstanding. Every member of the team was friendly, attentive, and genuinely committed to making sure guests had the best experience possible.

A special mention has to go to our butler, Moses. He was absolutely amazing from start to finish. Nothing was ever too much trouble, and he went above and beyond to make our stay smooth and enjoyable. His attention to detail, kindness, and professionalism really made our holiday extra special.

We truly had a fantastic time and would highly recommend TRS Yucatán to anyone looking for a relaxing and luxurious getaway. We would definitely love to return.

Partner

10/10

Exceptional

07 Mar 2026

Kelli Michelle

Beautiful location and a wonderful resort, but what truly made our trip special was the incredible staff. Daniela and the entire team at the tequila tasting were fantastic—they made the experience both fun and informative.

Another highlight was Islas, who picked us up from the TRS lobby in a golf cart. He gave us a mini tour of the resort, pointing out notable locations along the way and even took some wonderful photos of us. What could have been a simple ride back to our villa turned into a truly memorable experience.

We also had a couples massage at the spa with Viviana and Beatriz, and they were amazing. The experience was incredibly relaxing, and they were both so warm and hospitable while giving excellent massages.

Lastly, our butlers, Jesus and George, were always helpful and attentive, making sure we had everything we needed throughout our stay.

10/10

Exceptional

06 Mar 2026

Roman

The Infinity pool was very nice. We had to use it a lot as the beach for TRS was not very good; unfortunately a lot of seaweed. I don't blame the hotel.

Partner

10/10

Exceptional

04 Mar 2026

Julia

Everything was incredible. I’ve stayed at a lot of resorts and this was top two. The staff is so attentive and friendly. The food was delicious no matter which place you ate at. I would stay here again.

Friends

10/10

Exceptional

03 Mar 2026

Clarence

Couldn’t ask for a nicer place to stay, definitely will stay there again 👍

Family

10/10

Exceptional

03 Mar 2026

Monica

The pool was great! No ocean view room

Friends

10/10

Exceptional

03 Mar 2026

Daniela

Beach is amazing,TRS adults only!
Staff from Helios am,Julio Alberto&Edwin Manuel,were very helpful,hardworking,caring…they treated us like princesses…we were a group of 12 girls…Boeme restaurant,I highly recommend,also…thank you,TRS;thank you MX for feeling welcome and safe!It was a dream trip!

Friends

10/10

Exceptional

01 Mar 2026

Farid

The staff are super accommodating in any way possible. They always went above and beyond for making hard to find reservations, helping with the room needs outside the hours, making personal recommendations for the area attractions, etc.
The resort is beautiful and is sprawling (includes 5 different resorts, with one being your primary).
They have great shows and great options for dining or snacking or relaxing.
Excellent and fun workout activities.
Would go back again.

Family

10/10

Exceptional

01 Mar 2026

Andrew

The entire event went smooth and very relaxing

Family

10/10

Exceptional

28 Feb 2026

Daniel

The rooms were nearly spotless and the staff went above and beyond to respond to my and my guest's requests. The issues I did have were with the initial information provided by the resort staff regarding the military action being taken by the Mexican authorities to suppress the attacks of the cartels located throughout Mexico including in Quintana Roo where the TRS Yucatan hotel was located. Initially there was a lack of information which lead to anxiety and fear of what was ocurring outside the resorts property. The staff did provide more information after I made a direct requests for information from the hotel staff. This was quickly provided when two supervisors put me and my guest at ease reassuring us that the situation had been controlled when they visited my room to inform us in person. I felt this information could have been provided in a quicker and more efficient manner but in the end the two hotel supervisors who visited my room to provide this information did respond and were attentive to our requests. My only issue was that they should have been more proactive providing this information without guests having to have requested it from them. This could have been managed in a better way in my opinion. This is not so much a complaint but more of a recommendation so that the hotel improves their communication for matters such as this one in the event something like this ever repeats itself.

Partner

10/10

Exceptional

24 Feb 2026

Philip

Amenities. Maintenance of beaches.

8/10

Excellent

24 Feb 2026

Krista

Staff very helpful

Partner

10/10

Exceptional

24 Feb 2026

Kelly Dale

Amazing food and service!

10/10

Exceptional

23 Feb 2026

Tanya

Clean and modern room, amazing à la carte restaurants for all meals, and super friendly and accommodating staff everywhere we went. Our Expedia & TRS butlers were fabulous as well!

Partner

8/10

Excellent

23 Feb 2026

Sydney

The customer service is exceptional! The staff really are on top of everything to try and make your stay the best it can be. When any issues arise they dealt with them swiftly and treated us very well.

Partner

6/10

Pleasant

23 Feb 2026

Adam

Great food.

Partner

6/10

Pleasant

22 Feb 2026

Lorraine

Management was terrible. Food was ok. Pools and spa were very nice.

10/10

Exceptional

22 Feb 2026

Caroline

The most helpful staff ever! Shout out to Fernanda who made all of our reservations for dinner and made my Moms 80th birthday very special. Maggie and Ramon, our butlers were prompt and helped us with all of our room requests. People of Palladium fitness/activity instructors Daniella and David were awesome!! Jose Luis was super helpful at the front desk. Wish I could name everyone we dealt with. Can’t say enough about how friendly and accommodating all of the staff were. Resort was wonderful! We will go back.

10/10

Exceptional

21 Feb 2026

Matt

Resort was perfect. Awesome staff beyond friendly. Food was incredible everywhere we ate. Love this resort

Friends

10/10

Exceptional

21 Feb 2026

Deseray

Foo

10/10

Exceptional

19 Feb 2026

Jonathan

Very clean room, excellent and responsive staff, and absolutely fantastic Michelin-level meals every night. Of special note were the bartenders of Bar Gaia; Marcos, Eliseo, Francisco, Jeovani, and Tomas, very friendly and quite knowledgeable in their breadth of cocktails.

Friends

10/10

Exceptional

18 Feb 2026

Dacia

Wonderful experience for my first time at an all inclusive in Mexico. I felt special every night at dinner when the waiter would do something o celebrate my birthday. Special mentions to Marco, Karla and Paulina. Marco, was such a vibe at dinner.

Partner

10/10

Exceptional

17 Feb 2026

Naghmeh

Everything was perfect I loved my stay at this property

Partner

10/10

Exceptional

16 Feb 2026

Chad

Clean resort with attentive staff.

Leisure Family

10/10

Exceptional

16 Feb 2026

Thanjila

Staff were very helpful and responsive. Amenities were great!

Partner

8/10

Excellent

12 Feb 2026

Ana

Overall we enjoyed ourselves. Our first room had several issues. You could see right through to the toilet and we had to leave the room when the other went to the bathroom lol. A lot of the drawers and furniture were pretty beat up, but overall things are very clean. We had a Jacuzzi suite, but there was little to no privacy. The curtains didn’t even close all the way and we faced the road and until about 2 o’clock in the morning, trucks were driving by delivering room service and it was very loud. We decided to move to a cabana. It was much better although the outside shower had no hot water. And if you did not get a cabana that was towards the middle, people staying in the rooms across from you to look down straight into your shower. Room service was good, but sometimes it took a few calls to get things taken care of. So many pushy rambling sales pitches. They were always trying to up charge or offer packages. We somehow got suckered into a “welcome breakfast” upon arrival where we ended up in a two hour sales pitch and we’re desperate to get out of it, but they just kept talking so that sucked up a huge part of our first morning. But, the pools were great. The bars were great, and most of the people were very friendly with the exception of a few. The resort shuttles were great. The food was good, but not exceptional. The butler service is nice. You need your phone with you everywhere which sucks, all menus are digital.

Leisure Partner

10/10

Exceptional

12 Feb 2026

Tabitha Lynn

Food, drinks, rooms , staff, butler service everything at this resort is top notch. I can’t wait to go back.

10/10

Exceptional

12 Feb 2026

Aurea Laura

Everything was Amazing we will back soon

6/10

Pleasant

12 Feb 2026

Jonathan

Check in took over an hour of us sitting and waiting in the lobby. We upgraded through Expedia for a pool view except you are not able to actually see the pool because the view is blocked by trees. The rooms are nice and the staff is friendly and helpful. I would only recommend certain restaurants while others were subpar. The pool is beautiful. Extremely large place if you like to explore

Leisure Family

10/10

Exceptional

12 Feb 2026

Gary

Our room was spotless, the staff were friendly and helpful everywhere we went

Leisure Partner

4/10

Poor

11 Feb 2026

Dacquari

Disappointing Maintenance and Predatory Sales Tactics

Rating: 2/5

While the staff is friendly, the management of TRS Yucatan is disappointing. We stayed in two different rooms; both were only \"surface clean\" with visible mold in the bathrooms and broken plumbing. The grounds are poorly kept—the stagnant decorative ponds were green with algae and smelled terrible.

The dining experience was underwhelming. Whether at the \"fancy\" restaurants or poolside, the food was cheap and lacked flavor. However, our butler, Carlos, was the highlight of the trip. He was attentive, proactive, and truly cared about our experience.

Warning to travelers: Be wary of the high-pressure upselling. We accepted a \"2-for-1\" massage deal offered by the concierge, only to be forced to pay full price for both at checkout. The \"Vacation Club\" presentation is also a trap—they promised an hour but tried to force a much longer commitment. We felt constantly profiled and pressured for money. We will not be returning to this resort group.

8/10

Excellent

10 Feb 2026

Kelleen

The whole resort was very clean. The staff all work very hard to keep everything clean.

Leisure Partner

10/10

Exceptional

10 Feb 2026

Meritt Gregory

Everything wast top notch will be back again

10/10

Exceptional

10 Feb 2026

William Earl

Everything and everyone was spot on

6/10

Pleasant

09 Feb 2026

Matthew

Staff was great, overall experience was not 5/5 like last year. Our AC was not working this year, room was hot and damp. All of our clothes and towels were damp, and had a smell to accompany the moisture. Initially staff said AC was not working because of outside temperature, and told us all of the rooms were the same. Ac guy came in room with a temp probe that showed room temp at 22° even though thermostat was set to 19°. He said this was normal, but AC worked well last year and we were cool and comfortable at night then. After further complaints and inability to sleep, they agreed to switch rooms to the adjacent room- which had the sane problem, additionally the fridge was warm and jacuzzi didnt work. We had to fill it with the shower head which took over an hour. The other problem was the mattress- both my wife and I noticed the quality was not the same as our prior experience. Both of our backs ended up sore. Food was amazing, staff we're great- but the room and AC were terrible. Weve decided our next stay will not be at TRS.

Leisure Partner

6/10

Pleasant

09 Feb 2026

Du sik

Facilities & Restaurants There were plenty of places in the lobby to enjoy billiards and games, and the distance to the bars and restaurants wasn't far, which was great. Especially, having a jacuzzi here was a big plus — on chilly days (it was very cold during my visit), I could warm up my body, unlike other hotels. I visited three restaurants, and in all of them, the food quality, freshness of ingredients, and taste were perfect. The only downside was the Italian restaurant, where the food came out very late. That day was a Saturday, and there was a wedding with many guests, so I think the orders were backed up, causing the delay. Except for weekends, food was served at a normal speed. Usually at all-inclusive hotels in Cancun, even the buffet food isn't fresh or tasty, but here the food was all fresh, and the taste and quality were noticeably far superior to other hotels.
Value for Money Considering the room, cleaning condition, food, pools, beach maintenance, and the attitude of all staff combined, this can be considered a top-tier hotel in terms of value for the price. I personally think it's worth returning to.
Pros It provides the absolute best service for guests. Also, they give $200 credit per night stay, which can be used for golf, massages, or purchasing items — this is a very strong advantage.
Cons There are no particular cons. Aside from the slightly slow food service at the restaurant, it's truly the best hotel.

Leisure Partner

10/10

Exceptional

06 Feb 2026

MARK

Room was spotless. Top Shelf Alcohol even at the pool. Both adult pools were heated. The infinity pool is all marble very cool. Never had to walk carts are everwhere to come pick you up.

Leisure Partner

8/10

Excellent

06 Feb 2026

Lawrence

This was our first time staying at a hotel with a butler. Our butler Itzel was amazing ! Staff friendly and could always find a chair by the infinity pool. The downfall were some of the alacart restaurant meals were subpar. Specifically the steaks. Overall it’s a very beautiful property and you can tell the staff take great pride in its maintenance.

Leisure Family

10/10

Exceptional

04 Feb 2026

Madison Smith

Amazing location, clean everywhere, decent food, plenty of bars, great entertainment, good staff, spa was the best part. A few things to tweak or improve, but for the price it was excellent.

Leisure Partner

6/10

Pleasant

03 Feb 2026

Suhad

Food was just ok. Great service, room was ok, very noisy

Leisure Partner

10/10

Exceptional

02 Feb 2026

Madison

The spa was an amazing experience. Very welcoming staff!

Leisure Partner

10/10

Exceptional

01 Feb 2026

Jalandra

Everything was absolutely amazing. The rooms were spacious and clean & smelt wonderful for hours. The staff was upbeat and nice and welcoming.

Leisure Partner

10/10

Exceptional

29 Jan 2026

Pramod

Overall Impression: A beautiful stay marked by exceptional dining
experiences and a few service inconsistencies.

Dining Excellence: Helios was the consistent star of our trip for
breakfast (the chia seed pudding is a must-try) and dinner. A special
shout-out to Chef Sabine and Manuel for making our anniversary dinner
magical with personalized decorations.
Entertainment: Chic Cabaret is a world-class experience. Sonia
provided excellent service through a spectacular 7-course meal. The
anniversary shout-out from the MC was a fantastic touch. Lunch buffet
at La Hacienda and La Laguna were great.

Leisure & Relaxation: The Zentropia Spa facilities (sauna/hot tub)
were top-notch. We also thoroughly enjoyed the infinity pool and the
Palladium Travel Club Bali beds for a more exclusive beach vibe.

Standout Staff: Ricardo (Tentazione), Renner (Poseidon), Manuel (La
Paisana), Ruben (Capricho) provided great service.
Ramon (Butler): Efficiently handled our off-site logistics.
Gustavo and Alexis(Butler): Onsite reservations/transport/services par
excellence

Room & Property Observations
The Room: Generally good, though the AC runs quite cold. We initially
noticed some cobwebs, but maintenance cleared them immediately.
Shower Tip: We noticed water seeping onto the floor during showers;
switching to the rainshower head seemed to resolve the pressure/splash
issue.

Leisure Partner

10/10

Exceptional

29 Jan 2026

Igor

Great, great, great!!! From room, service, and restaurants, everything was just perfect. We are coming back for sure.

Leisure Partner

10/10

Exceptional

28 Jan 2026

Christine Wai Yan

Clean room, staff were incredibly hospitable, fantastic service overall!

Leisure Friends

4/10

Poor

28 Jan 2026

Mark

The food was average, but hey we didn't get sick! The entire stay was a sales pitch for the time share program and the vacation club. The moment you get there they sell you a $200 a day upgrade which you essentially need to get a pool chair. Getting a reservation was time-consuming and availability was scarce. The beach had actual garbage and seaweed scattered. There aren't enough pool chairs to serve guests and the salt water pool (ocean tide pools) are also filled with litter although they would be beautiful if not. They just don't maintain what otherwise would be a great hotel. The one bright spot is the concierge team is actually great.

10/10

Exceptional

27 Jan 2026

Jeffrey

The butler service was absolutely amazing. Alexis and Gabriele took such great care of us. They would be the reason we return! The room was nice, needs some updates though. The private pool was really nice to have. Our pool valet Alfri was also amazing. He set a Bali bed with birthday decorations for my wife’s birthday and provided us excellent service.

10/10

Exceptional

26 Jan 2026

Dawn

Gorgeous resort , not crowded , excellent service

10/10

Exceptional

25 Jan 2026

Douglas Wade

It's hard to choose one favorite thing when everything at this resort is absolute perfection. From the gorgeous grounds to the amazing food to the cleanliness of the resort- everything was spot on! But, I do have to say the very best thing about this resort is the staff. They make every guest feel important and are some of the kindest people I have ever met. They are the reason this was our 4th visit with our 5th planned in October.

10/10

Exceptional

25 Jan 2026

Danielle

The resort was absolutely everything! Food was amazing! Staff were really friendly and made our stay extra special! Shoutout to our butlers Fernanda Prichardo, Eric and Paola who ensured I had a special birthday trip! I would definitely return

Leisure Partner

10/10

Exceptional

24 Jan 2026

Katie

Everything from the staff, the room, and the property were amazing. Our butlers Moses and Itzel were so incredibly nice and helpful. Every employee we came across was happy, helpful, and friendly. We don’t typically return to the same resorts as we like to try new places but we are already planning a second trip to TRS.

Leisure Friends

10/10

Exceptional

21 Jan 2026

Ebony Shawnta

Our stay was absolutely AMAZING!!! I upgraded my stay and was worth every penny! The Chic Show/floating breakfast etc all were amazing, though it rained on breakfast day which couldn’t be helped. I do hope more night entertainment like DJs on the TRS side/silent party not in the kids area. Our butlers Antonio, Miguel and Francisco were so sweet and made sure everything down to the detailed were amazing! We plan to go back and try to get the master suite, but is unavailable on Expedia unfortunately.

Thank you TRS!

Leisure Family

6/10

Pleasant

21 Jan 2026

Gulshanjit

Yes

10/10

Exceptional

20 Jan 2026

Anthony

The resort was absolutely gorgeous and perfect for a natural getaway. The resort had much less of a tacky vibe compared to other resorts we’ve seen, and the check-in and dining options were giving off a higher-end luxury vibe. We are huge fans of wildlife so we were pleased to spot a ton on the resort! The beach was extremely walkable, unlike what we expected based on other reviews. There were golf cart shuttles everywhere but walking to every place aside from dinner was our form of daily exercise. Definitely book this resort if you enjoy walking through nature and want a more quiet and tranquil getaway. The staff here beat any other resort we stayed at in Mexico too— they were awesome!

Leisure Partner

10/10

Exceptional

19 Jan 2026

Mohammed

The resort was wonderful. The staff were friendly and accommodating they had people treating us like kings.

Leisure Partner

10/10

Exceptional

18 Jan 2026

Andrea Lauren

Breakfast and lunch at Helios were amazing, much better than any buffet I've been to. A la carte restaurants were great as well

Leisure Friends

4/10

Poor

17 Jan 2026

Michelle

Room smelled of mold and check in pressured us to tell our friends anout resort via expedia. Staff was outstanding. Butlers Moises, Carlos and Itzel went above and beyond and Luigi at the Infinity pool took great care of us. Julio and Luis were excellent bellmen who drove us to check out and our room at check in with care. The Infinity pool has some safety concerns as there is a huge chip in the stairs by Io bar that i cut my foot on and you cant see the stairs well under water. Bright tape outlining the stairs would help. The stargazing acttivity is not to be missed, such great experts that TRS brought in! One main issue is that the buffet food is not hot or even warm, very disappointing

Leisure Partner

10/10

Exceptional

17 Jan 2026

Juan Torres

We were spoiled the butler service 10/10. Hotel was beautiful all around and very well maintain so were the pools will definitely go back

Leisure Partner

10/10

Exceptional

16 Jan 2026

Jillian

Best decision choosing TRS!

Leisure Partner

4/10

Poor

15 Jan 2026

Mairovi

Hotel advertises 5 star but the service and amenities received were extremely inconsistent. We were informed that we will have a $600 credit as part of our booking. We charged several items to our room including SPA services. Unfortunately, at checkout is when they want to tell us that it is not a credit, but that we should have been provided a coupon book that is equal to $600 in savings? That is very different than what is advertised as part of the Silver VIP Benefit and we feel cheated. Service was inconsistent, some staff members were exceptional including Butler Gabriel, he provided great service. Some were NOT which included the other Butler Alexis. All food reservations were booked up quickly and we were left with no reservation or needed to eat either really early or really late. Helios restaurant the dinner took an hr and 40 minutes to come out! and when it did it was cold. Room service arrived cold and missed items. The BBQ food by the inifiti pool is horrible please elevate, however the food by the private beach was much better. Room was nice but TV did not work when we checked in, AC also did not work, and eventually the sink was clogged. Room felt very muggy and often time sheets felt wet because of it. We did not report he sink because we did not feel like being bothered at this point. We were excited for the Rocas Pool, to find out it was seaweed infested and did not look sanitary to swim in. I did not see anyone in there the entire time. We will not return

Leisure Partner

8/10

Excellent

15 Jan 2026

Yvonne

The resort was beautiful. The infinity pool was extraordinary, and service there was perfect. The spa pools and hydrotherapy areas were stunning. Most of my means were wonderful, but we were disappointed with El Gaucho. The food wasn't great and the service was less knowledgeable. We did not enjoy the cabaret performance--too loud and relentless for a dining experience.

Leisure Partner

10/10

Exceptional

12 Jan 2026

Mizael

Everything amazing 11/10

Leisure Partner

10/10

Exceptional

12 Jan 2026

Saurabh

The resort truly knows how to take care of you to make your holiday special. They went above and beyond with preparation and hospitality.

Partner

10/10

Exceptional

09 Jan 2026

Alla

Everything was spotless clean. Staff amazing, polite, attentive. Excellent experience. Definitely recommend . Will comeback!!!!!

Leisure Family

10/10

Exceptional

08 Jan 2026

Gerson Vazquez

The service and sceneries is what really stood out. Great place to relax at!

Leisure Partner

10/10

Exceptional

07 Jan 2026

Israel

Beautiful resort, the infinity pool is just amazing on the TRS side and the view is like no other.

Staff is friendly, food is great and I will keep coming back here!

Leisure Partner

4/10

Poor

06 Jan 2026

Maria

I am writing to formally express my dissatisfaction regarding my recent booking at the Yukatan TRS Hotel (adults only) in Mexico due to the misleading information provided on your website.
When researching accommodation options, I was very specific about my needs and expectations. One of the key criteria for my booking was the availability of racquetball/squash courts, as stated on your website. I chose to book my stay, which cost over $5,000, based on this information because I was preparing to participate in a provincial squash tournament shortly after my arrival.
To my dismay, upon check-in, I learned that there are no squash or racquetball courts available at the hotel. When I brought this discrepancy to the attention of the hotel staff, they were unaware of the information listed on your website, which added to my frustration. I would not have booked my stay at this hotel had I known that the court facilities were not available.
Furthermore, the accommodations included a promise of a bottle of sparkling wine, which I requested on three occasions but never received. Instead, a bottle of rosé was left in my room the night before my departure, which was not what was promised.
I was also unaware that the resort does not permit Uber or local taxis on the premises. This lack of information caused me to lose money on a pre-booked airport transfer, as the company refused to provide a refund after learning of the restrictions.

Business_and_leisure Self

10/10

Exceptional

06 Jan 2026

Yvonne

The resort was amazing. It was very well maintained. A big shoutout to all the staff. Everyone was so friendly, helpful and courteous. Chic Cabaret show was so much fun. Highly recommend the resort.

Leisure Family

10/10

Exceptional

03 Jan 2026

Taryn

Beautiful place! Had a great time!

Family

10/10

Exceptional

03 Jan 2026

Anthony

Food and staff were great

6/10

Pleasant

01 Jan 2026

Chibuzo

Room was fine. Wait staff was great. Amenities were excellent. Service upon arrival was lackluster. Had to remind them of the various Expedia perks. Didn’t get the coupon book until about 3 days into a 6 day stay. Friends who recommended were also there. Their concierge was thoughtful and enhanced their stay. Made the best of it but there was a lack of attention to detail.

Friends

10/10

Exceptional

01 Jan 2026

KWAME

There was a problem with our first room , and the room was promptly changed.
The facilities, staff and food were all excellent.

6/10

Pleasant

01 Jan 2026

Victor

The room was fine. The staff was amazing, very kind. The food was so/so. I love Mexican food and find it very disappointing when you can’t get Mexican food other than room service.
The room service tacos were amazing.

Family

10/10

Exceptional

31 Dec 2025

Sabri

Amazing

10/10

Exceptional

31 Dec 2025

Amelie

Beautiful resort, nicest staff ever! Butler service excellent. Food was delicious in all restaurants, breakfast lunch and dinner a la carte. All drinks high end

Leisure Partner

8/10

Excellent

31 Dec 2025

Matthew

Great time

Leisure Partner

10/10

Exceptional

30 Dec 2025

Doris

The room was spacious and nice

10/10

Exceptional

29 Dec 2025

Mathew

Everything was perfect

Leisure Partner

10/10

Exceptional

29 Dec 2025

Thomas

Excellent

6/10

Pleasant

28 Dec 2025

siddhartha

breakfast menu was good in the main TRS yucatan.

Leisure Family

8/10

Excellent

28 Dec 2025

Amir

Overall, the resort is very beautiful and the staff is great. Everyone I dealt with was super kind, smiling and tried to do everything they could to help you. The style of the resort is the way I like, which is more wide-spread as opposed to very dense. There is good variety in the food, but overall the food quality was disappointing for it being a 5-star resort. I only enjoyed one dinner at the French restaurant and the Argentinian (steakhouse) was decent, although everything was lukewarm, at best. The bang for your buck is pretty good.

Leisure Friends

6/10

Pleasant

28 Dec 2025

Ara

When we got there, upon checking in they offered a VIP upgrade for 100$ a night saying all these benefits that comes with it and we agreed on it, it wasnt what was promised, asking for extra charge for titos vodka or redbull when the benefit says premium drinks should be included, so i wont suggest the upgrade. The breakfast food was the same every day so it got boring after a few days. Last year we stayed with them and they had music by the infinity pool. This time they didnt have music just one day of dj and for being a holiday time it felt a little boring. Needless to say we wont be coming back.

Leisure Friends

10/10

Exceptional

28 Dec 2025

Thien-Phuoc

100% satisfied at TRS Yucatan. It is a very nice all inclusive resort. We enjoyed lots of restaurant options there. Our favorite was Helios for every meal: breakfast, lunch and dinner.

TRS Yucatan has great teams!
I want to mention team members who were above & beyond!

Gabriela at Helios&Capricho receptions - she remembered my allergy whenever she saw us at restaurants.
Martha at Helios for breakfast&lunch - she remembered what we had from our first day!
George at Capricho for dinner
Antonio at La Bohem for dinner
Erik at lobby help us check in smoothly

David at Sport center who was our archery&rifle teacher. I highly recommend both archery and rifle classes. We had such a great time!

Mafer&Maykent who were our butlers are the MVP! We could enjoy every moment with their help.

Last but not least, the bell boy team. I wish I memorized their names but everyone was amazing.

I truly appreciate everyone we met at TRS Yucatan for their professionalism, kindness, and caring.

Leisure Partner

8/10

Excellent

27 Dec 2025

Jaspuneet

Overall, vibe is decent. Service is okay. Variety is also okay. We had to ask for things multiple times to get responses. Decent place overall. Pricey though for its vices

Leisure Partner

2/10

Poor

27 Dec 2025

Vera

We were coming to celebrate anniversary and Christmas, first time away from kids. A few times prior to arrival I emailed butler asking to help us make reservation as we didn’t want to end up with poor options for Christmas and anniversary. Butler kept emailing that we have to do it after we arrive.
We arrived and were taken to check in. At check in we asked to make us all 5 dinner reservations but they said they could not help and told us again we ca only ask butler. They agreed to make reservation for arrival night at La Bogeme. Our room was not ready until 4pm even though our booking states check in is at 3pm. We arrived at 3:30pm absolutely hungry and there was only one buffet open and it was old cold food. It looked so unappetizing that we ended up eating leftovers we brought from food we packed for the flight.
At 4pm we went to check in into our suite. They decorated the bed with rose petals. It was nice but we immediately noticed big stains on sheets all over and then immediately saw pillow cases had black stains also. Sheets looked unwashed from a previous stay. Romantic feel went out the window and we were told we will get another room but in 3h. We couldn’t take a shower or rest so we stayed in lobby and eventually went to dinner.

We arrive and they couldn’t find our reservation and said they can’t accommodate us. It was embarrassing as there was a big line and they kept saying we didn’t have a reservation when we know front desk made one. We left to front desk

10/10

Exceptional

27 Dec 2025

morgan

Amazing

10/10

Exceptional

26 Dec 2025

Ashley Marie

Room was always cleaned, staff was amazing, amenities on the adults only side was unmatched. The butlers were always available but not bothering us during our stay.

Leisure Partner

10/10

Exceptional

26 Dec 2025

Alanna

We stayed for our honeymoon, first time going to an all inclusive and it was perfect. Helios breakfast & lunch was our go to everyday. Our waiter Alejandro for chic cabaret and bingo was AMAZING. Our butlers in villa 69, Itzel & Moses were also wonderful. And all the bartenders were amazing as well.

Leisure Partner

10/10

Exceptional

25 Dec 2025

Cindy Melissa

Great staff, Food Amazing, Many activities

Leisure Friends

10/10

Exceptional

24 Dec 2025

Michael Allen

The staff is incredibly kind and helpful. Food is very good. Beautiful well kept grounds. Our butler Ramon was very attentive to our needs. Overall great stay! Would recommend

Leisure Partner

10/10

Exceptional

23 Dec 2025

Mohamad Ahmad Mousa

An Amazing and Truly Pleasant Stay at TRS Yucatán
Our stay at the TRS Yucatán Hotel was absolutely amazing and one of the most pleasant vacations we have ever had. From start to finish, everything exceeded our expectations. The Expedia representative Fernanda García Pichardo who helped us with the booking did a wonderful job making the entire process smooth and easy, allowing us to relax and fully enjoy our time at this incredible resort. Thanks to her incredible efforts, we truly experienced the stay of a lifetime. Everything was smooth, stress-free, and beautifully organized—from the booking to our arrival and throughout our stay. The TRS Yucatán is an amazing property, and she made sure we were able to enjoy it to the fullest without worrying about a single thing.
The hotel itself is outstanding. The food was excellent with so many delicious options, and every meal felt thoughtfully prepared and high quality. The service throughout the resort was truly unbelievable—staff members were attentive, friendly, and always willing to go above and beyond to make our stay perfect.
The beach was absolutely beautiful: clean, peaceful, and the perfect place to relax and enjoy the surroundings. The overall atmosphere of the resort was luxurious yet comfortable, making it easy to unwind and feel completely taken care of.
This was truly a memorable experience, and we are so grateful for such a smooth booking process and such an exceptional hotel.

Leisure Partner

8/10

Excellent

22 Dec 2025

Stephen

Rooms were beautiful and clean! Service was ok for us. We've been here before when it was outstanding so a little disappointing.

Leisure Family

10/10

Exceptional

22 Dec 2025

Christopher

amazing staff. some of the best food at an all inclusive and sprawling grounds make for nice walks

Leisure Partner

10/10

Exceptional

21 Dec 2025

Tyler

Our stay at TRS Yucatan was truly above and beyond. Antonio and Miguel, our personal butlers, made the experience exceptional by coordinating transportation, activities, and reservations throughout our stay. I can’t imagine an all-inclusive without a personal butler now, and it’s why we’ll be choosing TRS resorts going forward.

The rooms were spotless and serviced multiple times a day. The food was outstanding at every TRS restaurant, and there was so much to do that we never felt the need to leave the resort. Every staff interaction was warm and welcoming—we honestly felt like celebrities.

The spa was incredible and worth every penny. We planned one visit and ended up booking a second. Drinks were well crafted and served in glassware, which we appreciated. The CHIC show exceeded expectations with a unique seven-course meal and amazing performers. We can’t wait to return!

Leisure Partner

10/10

Exceptional

20 Dec 2025

Zhuoer

Everything is just amazing!

Leisure Partner

10/10

Exceptional

20 Dec 2025

Rachel Maoly Reyes

This was our 3rd time back in Mexico and the TRS resort was by far our favorite and most beautiful experience.
The resort itself was excellent with lots of different activities to pick from( so that if you’re staying for a long time you will always find something to do. We stayed for 5 days and took advantage of the Archery with Alessandra, Shooting range, many swimming pools, water sports, spa, and other activities such as basketball, tennis, and even Mini Golf ! The staff was a 10/10, our main Butler was Gustavo and he was incredible! We definitely recommend this resort if you are looking for a healthy balance of relaxation and light activities. 100% we will come back to this resort!

Leisure Partner

8/10

Excellent

19 Dec 2025

Michele Ann

Amenities

Leisure Partner

10/10

Exceptional

19 Dec 2025

Jackson

Staff were amazing. The hotel itself was beautiful and the property was stunning. It was very peaceful and well maintined. I can’t say enough good things about the staff and how pleasant, helpful and attentive they were.

Leisure Partner

10/10

Exceptional

19 Dec 2025

Armando

The staff was great. Some of the best hospitality. The villa managers Naomi and Carlos took care of everything we needed. The resort looked great with the pool looking clean and the beach was great. The staff kept the kids from the other resorts out of the designated TRS beach area so the adults can relax without watching for kids.

Leisure Family

6/10

Pleasant

18 Dec 2025

Natalie Dixon

Clean room, modern hotel. Food is mediocre with not enough variety. It’s Adults only but very boring limited daily activities no music at the pools. Nightlife is also very limited. Hotel is for older adults in late 50’s and up.

Leisure Partner