Pan Borneo Hotel Kota Kinabalu

Malaysia , Kota Kinabalu and Sabah
KOTA KINABALU, One Place Mall, Lorong Putat 3, Putatan
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75 reviews shown

10/10

Exceptional

05 Mar 2026

Paul

Buffet breakfast disappointing (no eggs!) but lunch and dinner ala carte menu are good and reasonably priced. There are few restaurants within walking distance so it is good that hotel restaurant is okay. Major frustration with room safe. It was rusted and unused. They replaced it but the second one would not work (electronics were bad). I gave up.

Family_with_children

8/10

Excellent

20 Feb 2026

Claire

Friendly and helpful stay, tasty breakfast, nice room and great pool to use. The little shop onsite was good too. All food was amazing.

10/10

Exceptional

13 Jan 2026

Geremy

Everything was good and 100% liveable lol. You’ll be good staying here. Trust me. However breakfast is overpriced so please just eat outside 😭🙏

Leisure Family

2/10

Poor

01 Jan 2026

Ying Leong

Very bad room cleanung.

Room service never replace the towel for 3 nights I was staying there. I threw the tower to the toilet floor and it was completely wet. But they pick it up and then put back to the drawer in a big clump!!!!!!!!!!!
Another towel just put on top the toilet flush.
Then never replace the tower at all on the rack for 3 days.

The floor mat also never replaced despite it used 3 days and comoletely wet.

They also simply tidy the bed in a horrible way. No clean the floor either.

They only replace the toiletries and mineral water. Completely mess.

This also happened to my other 2 friends room.

When I went in to the room on day 1, toilet bowl was dirty, whole room was dusty even on the washing sink!

A complete disaster......

Friends_and_family Friends

10/10

Exceptional

14 Nov 2025

Anwag

Cleanliness, all staff interaction. Overall good experience

8/10

Excellent

08 Oct 2025

matthew

No ability to adjust room temp - only fan speed
Toilet was broken before we arrived
Towels were poor quality and some torn

Leisure Partner

4/10

Poor

04 Aug 2025

Mohseen

The property needs an update - the carpet and rooms are all very tired and so are the bathrooms I would not book this again this was only booked due to proximity of the airport - they offered a shuttle to the hotel but the driver came late and we had get a taxi to the hotel

Leisure Family_with_children

4/10

Poor

27 Mar 2025

David

Bad room in bad condition

Arrived and slow check in. Given room with AC that wouldn't get cool, tv got no stations, and shower was broken! Moved me to a room but after 9 pm and I had 5 am flight the next day. Second room much better, but carpet dingy and everything well worn. Not up to standards of a 4* hotel. Disappointed and will not return.

Business

10/10

Exceptional

30 Dec 2024

Sady

One night only but a very pleasant stay. Check in was excellent. Pool was very refreshing

Friends_and_family Family

10/10

Exceptional

31 Oct 2024

Isabel

I stayed here for one night as I was transiting through Kota Kinabalu. The hotel kindly offer a free airport pick-up.

Lovely staff, clean room, and good quality gym and pool facilities. The breakfast was pleasant.

Business Self

8/10

Excellent

10 Oct 2024

Elizabeth

Very good value, very helpful staff
Comfy bed
Could do with a bit of a refresh

Leisure Friends

4/10

Poor

14 Sep 2024

Jacqueline

The bathroom was dirty and tiles were broken. There was no soap provided. I went to the pool and asked for a towel and was told to go back to my room to get my room towel because housekeeping doesn’t provide pool towels. I did NOT as I was already wet! I insisted to be provided with a towel. I may add I wish I had not gone in the pool as it was disgusting … there was brown dirt floating in it. As soon as I saw that I got out. The front desk and restaurant staff were the best part of this hotel.

Partner

8/10

Excellent

11 Aug 2024

Chrono

Nice stay

Leisure

6/10

Pleasant

02 Jul 2024

Christian

The place is ok for what you pay, close to the airport and large room are the positives, the hotel is noisy and breakfast below average

8/10

Excellent

29 Jun 2024

Christian

Fair accommodation for the price paid. Large room, but noisy with a non stop music during the day. Breakfast underwhelming and flavourless. @ballestrinaroundtheworld

10/10

Exceptional

08 Apr 2024

simon

Perfect location for the airport

We only stayed briefly between connecting flights and booked into two rooms. The staff at reception were absolutely first rate making us very welcome and the rooms were both spotless. We didn’t eat due to our brief staff so cannot comment on the food at the restaurant. The hotel is the perfect choice for quick access to the airport at Koh a Kinabalu which is a cheap taxi ride away.

Friends_and_family Family

8/10

Excellent

14 Feb 2023

Matthew

Good value.

Leisure Self

8/10

Excellent

29 Dec 2022

Verified traveler

Nice place

Nice place and good hotel view. Hotel parking need to be paid per entry for just RM3 because it was owned by the mall building. Overall I still like this hotel

Friends_and_family Family

10/10

Exceptional

17 Sep 2022

Gift

Reception guys were excellent especially Jay. Hotel staff is very friendly and there is a wonderful breakfast place nearby

4/10

Poor

07 Nov 2019

Verified traveler

I thought the staff were helpful and friendly enjoyed the happy hour and karaoke sessions.
Way too far from the city ?food terrible little variety .
Housekeeping poor ,wifi dreadful .lifts were a hazard.

Leisure Family

8/10

Excellent

26 Aug 2019

Verified traveler

Good hotel

Few grocery shops nearby, 7-11 and a kopitiam just next door. Overall a pleasant stay.

Friends

10/10

Exceptional

20 Aug 2019

Merrily D

Wonderful

Great airport pick up. Wonderful service and staff. Great food for both dinner and breakfast. Lovely pool.

8/10

Excellent

03 Jul 2019

Verified traveler

Good stop for accessing airport for early morning flight. Free airport transfer. Room perfectly adequate. Staff very friendly. Not the best location of wanting to explore central KK.

Leisure Family

8/10

Excellent

26 Apr 2019

Verified traveler

Simple but comfortable overnight

Near to airport, friendly staff.
Located bear to airport but far from KK city.
Free shuttle bus service to airport at the morning.

Family

10/10

Exceptional

14 Apr 2019

dayang

need more space

amazing room.but need some place for smoking 😜

Family

8/10

Excellent

05 Apr 2019

Engku

I like the location is usefull for us to shopping.

Leisure Family

8/10

Excellent

26 Mar 2019

Adam

Convenient & clean option for a near-airport stay

Clean, affordable option if you need a hotel near the airport. The neighborhood is not nice, but the hotel provides free shuttle service and the staff is very friendly and helpful. The rooms are adequate - old but clean, and the pool area is well kept.

Family

2/10

Poor

12 Mar 2019

Dickson

First I choose the room with king size but when I reach it become 2 single size bed, when highlighted to customer service staff was told king size bed is. Only for executive room which is more expensive and have to top up so I did. Upon reaching the room, the Aircon was not even cold after more than an hour in the room.called the front office staff, they have they technican to come up and check. Was told everything is normal. Asking for the temperature they told. Me. Is 10degree as the thermostat I. Set is 10degree but to be honest I'm a Aircon contractor there is no. Way a output air is 10degree. Totally disappointed with the way this hotel. Handle thing. Just wishy washy. Luckily I. Only. Slept. For. A. Night

4/10

Poor

23 Dec 2018

Verified traveler

WORST

so far this is the worst..while check in refused to give a room with bathtub even i already book a deluxe room with bathtub..insist by saying our room doesnt have bathtub..saying that we have to add rm50 if want a room with bathtub,after we show my booking from this app then only want to give a room with bathtub..we requested for a baby cot,when the room service come to send it,with no smile and angry faces they bring it in.NEXT! the kettle was not functioning when my husband cal the room service,the lady came again with no smile,telling that the kettle is ok the plug we used to place the kettle is not ok,we didnt say anything because we just use the plug to iron our clothes & lucky the kettle is functioning.without saying anything in annoying face she just leave the room. last it was the breakfast,the food is out! the porridge is not hot,takes a long time to refill the food.Even my 4&5y kids say,the food is not nice..! so it will be our last staying at this hotel..sorry

Family

10/10

Exceptional

21 Dec 2018

Thanks to you, we could have a nice trip thank you so much!!

8/10

Excellent

20 Dec 2018

ika

Good.

Everything was ok.
Swimmingpool and fitness gym are easy to acces. Im going to jog at treadmill and at the same time my children are swimming at the pool watched by my husband.
Their staff are also good and helpfull.
Only for the breakfast is not much variety.

Family

8/10

Excellent

18 Dec 2018

Verified traveler

Room and bed was comfortable. Room 920 toilet floor need to improve. Water doesnt flow and stay. The bath tub water handle was leaking at the bottom.

6/10

Pleasant

10 Dec 2018

Jaffa

Family with children stayed for 4 nights. Everything was simply satisfactory. I wouldn't call it a 4-star hotel though and not sure how the rating came about. The management of the hotel leaves a lot to be desired such as the complimentary welcome drink offered but no one there in the lounge to receive you thus it was abandoned, shuttle or airport transfer was chargeable during times that guests need the most (early flights). But the helpful and friendly staff compensated the lack of attractiveness for this hotel. Wouldn't come back unless there's literally no other hotel in Kota Kinabalu.

10/10

Exceptional

08 Dec 2018

Verified traveler

Very friendly hotel staffs , never fail to greet us.
Worth every cent..

10/10

Exceptional

30 Nov 2018

Verified traveler

Very friendly and helpful staff all around .Good facilties and nice pool. Could add more than one fruit to the breakfast.
Airport pickup and drop off is very efficient

10/10

Exceptional

26 Nov 2018

Verified traveler

Very good hotel for 1st night

8/10

Excellent

22 Nov 2018

Cedric

Good place for transiting to other parts of Borneo close to the airport with an efficient airport service. Has a nice pool and snother plus is the fitness facilities available

10/10

Exceptional

05 Oct 2018

Verified traveler

Like the invirement at the hotel and location. Near to airport, beach and town. Easy to having food outside, a lot off restaurant nearest hotel.

Family

10/10

Exceptional

23 Aug 2018

Verified traveler

The hotel room was spacious and clean. Room service was easy to use, came quickly and tasted delicious.
I had a 6am flight, so I checked out at around 3am. I thought that I would need to take a taxi to the airport, but the staff arranged for their shuttle bus to take me to the airport, despite it not being during their regular service hours.
The area surrounding the hotel has nothing of interest to do, however, it is very quick and easy to get to the airport from there. If you have an early morning flight, this is a very convenient place to stay.

8/10

Excellent

16 Aug 2018

MOHD

Stay at Pan Borneo Hotel

It is very pleasant experience.

Partner

10/10

Exceptional

08 Jul 2018

Mohamed

It is nice hotel. To make the hotel even more fantastic here are suggestions TV channels ate limited and no kids channel at all. Breakfast menue is mostly asian so pls add cheese, yogourt, bread, cakes

8/10

Excellent

24 Jun 2018

Verified traveler

Good hotel with friendly nice staff

Had a wonderful stay. All staff was very polite and helpful. Lucky us they even let us check in early. Breakfast/Food was nice. parking was convenient. wifi was excellent. i would definitely recommend and stay again . the only thing that they called us early morning and asking what time we will be checking out ....i think we deserve to have our breakfast first then be asked about leaving. Anyway it was a good stay.

Family

8/10

Excellent

26 May 2018

Verified traveler

great hotel

Fine hotel and served all of our needs. Friendly professional staff. I would stay here agin.

10/10

Exceptional

16 May 2018

Verified traveler

A bit far from town but shops etc nearby.

They were replacing the carpet on our floor, we had no advance warning of this, the smell of the adhesive gave me wife a bad headache which slightly spoiled our stay.

6/10

Pleasant

09 May 2018

David

The room fridge did not work and neither did the fan in the bathroom. Supposedly hot food at the buffet was barely warm. A nice new lounge bar has been added since the last visit but there is karaoke there so had to leave to escape the screeching singers when they started up, but in any case, the drinks were very expensive, so it was time to go after one drink.

6/10

Pleasant

09 Apr 2018

Cindy

Okay and not far from airport

The hotel was okay, but not great. Close to the airport but still a bit of a distance. It was not uncomfortable, but also not cozy. It was a little loud at times and breakfast was a disappointment.

10/10

Exceptional

30 Mar 2018

Rabindra

Was fantastic in overall. All staffs are very helpful always willing to support their customers . I did not realise like I am staying in Hotel was like my own resident.
Very good . I want to extend my appreciation all member of staffs of Pan Borneo and want to see you all in my next visit there. Thank you.

Family

6/10

Pleasant

30 Mar 2018

Giben

Terrible experience on First ever holiday

The website for the hotel is excellent. It says it all but when it comes to execution it wasn’t able to deliver it. We two families came to KK Airport from Miri. I had a contact with hotel few days ago Reference for Airport pickup and was all booked. On the day there was no sign of them. I had to contact hotel myself and only they were able to come and pick up after one hour.
After we reach hotel the staff were confuse with our bookings and was delay again. Finally it was able to sort out 20 minutes which was very tiring for our families. After that all went ok but First impression is the last impression.
But looking on the brighter side Breakfast was really good along with near Hotel restaurants plus shops. Swimming pool is good as well. Gym is quite small.
It’s far from City Centre. It’s near to Airport.

4/10

Poor

02 Jan 2018

Rei Juesel

Definitely not a 4 star hotel

We spent seven nights here and I can say it was only an okay. We could have gotten something else better for the price. All in all it was basically for Chinese customers.
*Food - It says that they cater international food, one of the reasons why I chose the hotel in the first place but their menu and even the breakfast buffet meant for Chinese and/or Malaysian. The food is okay though I would like to extend my thanks to people who were very patient with our requests.
*Room/Cleanliness - The room itself is old. It also has poor soundproofing, you can hear a lot of people outside the corridor. Housekeeping is very poor. We stayed for 7 nights and yet they only changed our towels twice which I had to inform the reception. Try not to look under the bed, it is horrible. Their shower is also leaking and floods the entire floor which is a safety concern.
*Reception - I know that it is really hard when you have to communicate with foreigners but also bear in mind that we have more frustration. It doesn't help when you're frustrated already and the only that they do is smile towards you. There was an incident with my sister and the reception basically told us that it was her fault. When you have to deal with people especially customers, think that the customers are always right. There are many ways to inform the customer without telling them that.

All in all, other than some problems we encountered, there are people that deserve our many thanks for the patience.

Family

10/10

Exceptional

02 Jan 2018

Verified traveler

NIce hotel close to the airport

It’s a great hotel that is close to the airport, shopping centres and restaurants.

10/10

Exceptional

19 Dec 2017

Cheska Paula

Best trip and stay you can imagine in KK

It was the most by far my wonderful experience, The staffs are all helpful and very accomodating. Soluxe Hotel may not be a 5 star hotel but the service they gave us ,was a 5 star , special thanks to Arthur and Faizal, I’m sorry if I cant remember everyones’s name but the extent of help that every staff gave us from arrival to departure was really much appreciated by our family. I highly recommend this hotel. You made our Kota Kinabalu trip , the best trip ever.

Family

10/10

Exceptional

28 Oct 2017

Tia Alias

Superb Service...

Everything is just great!! I will surely comeback for this hotel for my next Sabah Trip. Services are so good, they are all very friendly and attentive. Great Job Soluxe Hotel.

6/10

Pleasant

27 Jun 2017

Don

A nice hotel with some problems

Bring earplugs. Lots of motor bikes out in the street.

Hotel is luxurious with a nice swimming pool and other amenities. Despite Expedia' listing of available shuttle, the shuttle has no airport service.

Very hectic, noisy, and rushed breakfast. We were the only non-Chinese in the breakfast hall. Consequently we struggled to get a Western breakfast.

6/10

Pleasant

09 Apr 2017

LISA

Average

This hotel is tailored to the Chinese Tour Market. The information leaflets in the rooms are even all in Chinese. The hotel although clean is tired and is a taxi ride away from Kota Kinabalu and the airport. Free parking is available. Very annoyed as we needed to book a taxi for 5.30am, asked the concierge who said he would arrange this for us. The taxi driver was a young kid driving what i can only describe as a 'pimp mobile' there was not enough room for our luggage and my daughter and I had to have our cabin bags on our knees. The taxi had a surcharge of 50% due to being before 6am, The taxi was more expensive even without the surcharge going just to the airport than one back from KK which is twice the distance. Breakfast was served in the executive lounge and had oriental dishes, cereal, toast, pastries and the chef offered to cook eggs how we wanted them. Be careful of the doors, our first room did not lock and when we raised this with the management of the hotel they said go for dinner and we will fix it while you are out - i don't think so! The door couldn't be fixed so we were moved the new door did lock but you had to give it an extra pull to ensure it was fully locked

Family

4/10

Poor

18 Feb 2017

Stanley

Not Good Location & Badly Maintained Facilities

Hotel name was changed without given advance notice & we had problem to locate the place. Not advisable to stay here as it is too far from city & there is nothing great to walk around or search for nice food.

8/10

Excellent

21 Dec 2016

Agnes

Good front line counter staff, Mr Adam.

The counter staff Adam was exceptionally helpful and accommodating to our requests. He could speak good english , Malay and mandarin .
I booked this hotel through expedia and requested add on an extra bed, but this message did not pass down to Hotel , all extra bed have been running out upon my arrival.
Mr Adam show his patient and try his best to and finally he managed to help me solved my problem.
Overall , all the staffs are well trained , patient and helpful.

10/10

Exceptional

28 Nov 2016

shaidatul akmar

Best out of d best

We are staying for 5 days in kk n based on our experience... This is d best place to stay. Value for money...

Partner

10/10

Exceptional

12 Sep 2016

jasni

Nice hotel and good service

Hotel and room so big and clean.easy to servey food and shoping.

8/10

Excellent

31 Aug 2016

Batman

4-star hotel far from city centre but near airport

cheap price, nice and comfort hotel with good facilities (gym, pool and restaurants). very spacious and comfort room, wifi is good. just 5 minutes drive (costs RM31) to airport and no noise!

8/10

Excellent

23 May 2016

Iskandar

Good & Nice

Nice hotel, good staff & very helpful. The breakfast is good. 10 minutes to city center

Partner

8/10

Excellent

20 Mar 2016

Pushkar

Worth Staying

Excellent staff. Super courteous. Keep it up!

Partner

8/10

Excellent

15 Feb 2016

Iskandar

Recommend Hotel!

Everything is fine & good except the fon in my room not function & weight scale in toilet no battery. Hotel location is very close to the airports & main city. Breakfast menu okey I like it! The staff very helpful. Too many chainese tourist here & its very noisy.

Partner

8/10

Excellent

02 Feb 2016

Alex

Nice out of City option

KK's newest 4 star hotel was a good choice for my weekend honeymoon. A few minor problems with were solved quickly & graciously by a very enthusiastic team of staff members. When the room refrigerator failed & my cans of beer were hot after a day spent on the islands, cold replacement cans were provided gratis. Excellent view of the southern coastline of KK from the upper floors. Sensational buffet breakfast catering to all cultures with many options including a cook-to-order egg station. The shuttle van service is nice although 2 riggit PUV vans are only a 100m walk away at the highway.

8/10

Excellent

20 Jan 2016

Verified traveler

Nice hotel

Good hotel but hard to get taxi

Partner

6/10

Pleasant

22 Dec 2015

Fung tin

Good no so good

Kept me uncomfort until the next morning because the confirmation of booking was made the next morning.however the staffs are helpful. The room is Ok,but the shrouding is boring.

Family

10/10

Exceptional

06 Oct 2015

Agata

Great hotel near airport

This is a great hotel if you want to be near airport. If you want to visit city center - they provide free shuttle bus few times a day. Rooms are very big and clean, also bathroom equipped with hair dryer and even toothbrash. Free wi-fi. I higly recommend.

Partner

6/10

Pleasant

28 Sep 2015

Yit Joon

Not bad

The staff are nice, the room need some maintenance, the pillows are too soft and got smell, the light at entrance already switch off but keep clipping.

Family

8/10

Excellent

16 Sep 2015

SHER LI

So far so good.
Just we request Non smoking room but its give us a smoking room with strong smoking smell... its doesn't feel good.
we stay 3 nights, try to change in Day 2 or day 3. but its unable to change.
So far staff are friendly, just a little bit slow.

Family

8/10

Excellent

10 Sep 2015

Verified traveler

Lots of potential

The staff were amazing. Very helpful and very kind. The rooms have a lot of potential but look and feel as though they ran out of funds half way through. They are fitted out with all new products but the toilet was leaking causing a puddle in the bathroom that remained there for 4 days and I had to find the power box to turn off a faulty connection causing a light to flash through the night. There there was a flap in the roof for the aircon that would scream and it adjusted itself through the night.

8/10

Excellent

09 Sep 2015

Lawerence

Good Service

Good room service and friendly reception..
Only thing is the Neighborhood a little bit of noise even already in the 3am..

10/10

Exceptional

06 Sep 2015

Juin jack

Great Stay, New Hotel

New Hotel with great facilities and 5 star amenities. However, the carpark is full of birds droppings and dirty.

6/10

Pleasant

31 Aug 2015

Lawerence

Good

Clean environment , friendly staff , only things is the you can hear noise from the other room at midnight..
And is a little bit dark if you go back midnight..(Putatan Area)

8/10

Excellent

14 Aug 2015

TIM MUN

near to airport

8/10

Excellent

14 Aug 2015

Verified traveler

Choice of breakfast is limited and refill is slow for a 4 star rated hotel
Hotel surrounding doesn't reflect a 4 star hotel.
But the interior room was great.
Its away from Kota Kinabalu City but much closer to airport.

6/10

Pleasant

10 Aug 2015

Verified traveler

Perfect Hotel service ! The manager, Reuben was so nice and helpfull. He makes our stay perfect !
the bathroom was not so clean, they had to clean the toilets again.
Not so well located (15 min from the city center by bus, 5 min from the airport but you have to pay RM30 for those 5 min! The shuttle could´t drop us at the airport,

Family