Shangri-La Tanjung Aru, Kota Kinabalu

Malaysia , Kota Kinabalu and Sabah
KOTA KINABALU, Jalan Aru, Tanjung Aru, 20
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100 reviews shown

10/10

Exceptional

09 Jan 2026

Youngsoo

Fantastic view, warm welcome from staffs, clean room condition

Leisure Self

10/10

Exceptional

05 Jan 2026

Alan

Staff were fantastic - literally everyone, spa, restaurants, water sports, and room carers. Amazing

Partner

4/10

Poor

26 Dec 2025

Anant

very poor handling at the checkin counter.
Limited counters to check in as compare to people queued up.

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Prof Mahadeva

The relaxing environment and view.
Cafe tatu menu can be improved to include authentic Malaysian cuisine .

Leisure Partner

10/10

Exceptional

02 Dec 2025

SITIE ASHYURRAH

great hospitality

Leisure Family_with_children

10/10

Exceptional

13 Nov 2025

Christopher

Excellent hotel service!

Leisure Family

10/10

Exceptional

09 Nov 2025

Singh

Beautiful resort experience. Sapi Island was breathtaking. Azure waters, glorious sun. Paradise

Leisure Partner

10/10

Exceptional

03 Oct 2025

Peter

Fantastic staff made our stay memorable. All were friendly, courteous, helpful and went the extra mile. Would definitely return

Leisure Partner

10/10

Exceptional

11 Sep 2025

DIVAKAR

Staff are very friendly with😀

Leisure Partner

10/10

Exceptional

20 Aug 2025

Miao

My son and I spent 3 days and 2 nights there, and we tried each of the restaurants. The food was great, and the swimming pools were very nice. There were also plenty of activities to enjoy — a game room, a VR room, and even a small cinema. We also booked some water activities with Star Marine. We definitely plan to come back again.

Leisure Family_with_children

10/10

Exceptional

18 Aug 2025

Faith

This place is consistently fantastic. The site itself is beautiful and really well appointed. The views are stunning, and sunset just sensational. Well worth the cost to enjoy the sunset bar. Food options are great - we used most of these during our stay. The breakfast is wonderful, with a great range to cater to all tastes.

The main thing that makes this place amazing though is the staff. All our interactions with staff were fantastic. Haniff over in food and beverages will do whatever he can to make your stay special - and has an incredible memory for the details of the guests. Brandon who took care of us on our hotel organised trip to Sapi Island was fantastic - knowledgeable, kind to our daughter, and made sure we got out to the reef to snorkel before it was understandably closed due to low tide. All staff, from those in the kids water area and in the games room, to those looking after your room and helping with bags, were great. We'd stayed right before coming to this hotel at another, big, \"5 star\" place not far away - also with nice features - but what makes the difference is how you are made to feel at Shangri-La Tanjang Aru. That is what made our holiday.

(I can only hope that the hotel managers do not expand further and risk losing what makes this place special. There is a pretty warehouse for people wanting to take instagram photos up the road - keep this place the treasure it is!)

Business_and_leisure Family_with_children

10/10

Exceptional

21 Jul 2025

Wendy

We didn't want to leave

The Shangti-La is just a step up from other hotels. Yes, it's big and busy but the staff go out of their way to really spoil you. I'm vegan and they bent over backwards to ensure I had a great breakfast, sent soy milk to my room tweaked dishes so I ate well. And the location - oh my. We stayed in a garden room and could walk straight out looking at the sea. Room had a shower and a bath, was well stocked. Water in the fridge every day. Their Spa was great too. I can't think of anything bad about the place. We just didn't want to leave.

Friends_and_family Family

10/10

Exceptional

28 May 2025

Hong Nhung Lynda

The Shangri-La was a beautiful well kept resort which was so family friendly.
Their attentiveness to those with families was extraordinary. It made our stay so comfortable and pleasant.

We would definitely recommend the Shangri-La to our family and friends.

Leisure Family_with_children

8/10

Excellent

25 Apr 2025

Zarina

Great property grounds, smelly carpet

The hotel property and bfast are amazing. Nice pools and pvt beach. Very nice. However, the carpet in the room had a terrible smell. The furniture is a little worn but the bathroom has been updated.

Self

10/10

Exceptional

31 Mar 2025

chang

The best in kota kinabalu city

Best for holiday trip. hotel facilitate with great equipment/ facilities , food options and scenery. Only the bar menu next to the pool i think its way too much over price and not worth it. The orher restaurant are reasonable.

Friends_and_family Family

10/10

Exceptional

27 Mar 2025

SEOK WAI

Morning breakfast was crowded as the area is quite secluded . A lot of varieties in the breakfast spread but the live station does not meet the standard of 5 stars hotel .

Leisure Friends

10/10

Exceptional

18 Mar 2025

Lachezar

Great hotel and accommodation. Breakfast need to be a bit more European/ Australian oriented.
Prices at restaurants a bit high.
We want to mention James, at the reception to say my big THANK YOU 🙏, for his help, support and great customer service!
Looking for something particular, he did his best to help as.
Again -big, big THANK YOU, James !!!
The best customer assistant we ever met worldwide !

Leisure Partner

4/10

Poor

16 Jan 2025

EUNJUNG

not good

Overall, it is worse than Shangri-La Cebu Mactan. The sunset isn't particularly spectacular, but it's acceptable. Breakfast is not tasty. The staff are not friendly.

Friends_and_family Family

10/10

Exceptional

07 Jan 2025

JIANFENG

Nice staff, good facilities, really enjoyed

Leisure Family_with_children

10/10

Exceptional

16 Dec 2024

Martina

Just excellent. Also, great for those who bring their children.

Leisure Family_with_children

10/10

Exceptional

24 Nov 2024

Nicholas James

I have traveled the world many times. Over 1,000,000 miles in the air last I checked. I have stayed in slums and I have stayed in resorts. This is the best place I have stayed by far and for a great price. The food was great, staff was very friendly and attentive, all spoke English pretty well. The room service was divine and the buffets were insanely assorted and delicious. It is a short boat ride to different islands for snorkeling and water activities. Additionally if you upgrade you get access to free food and alcohol for afternoon tea and adults time in the restaurant. They also have so many activities for children and you can drop your child around 11am and have that romantic vacation you have been wanting while your kids play.

Leisure Family_with_children

10/10

Exceptional

21 Nov 2024

Michael

Excellent staff service and good ambience, will visit next year - keep up the good work

Leisure Self

10/10

Exceptional

06 Nov 2024

Michael

Stayed in Tanjung ocean view which got nice sunset view. All staff- room service, breakfast room , pool area, are all excellent. Check in was good, got upgrade . Pool was very old but maintained very well and clean. Beach area was not that good. Breakfast got everything, fresh juice, fruits pomelo etc. noodle sections. As mentioned before by others late check out is not allowed even when hotel is less than a third full. We were given “ star lounge access for staying on but as mentioned by others nothing in there except toilets.

Leisure Family

8/10

Excellent

02 Nov 2024

Barbara

We loved the property with one exception: despite complaining nothing was done about the fact that we had only cold water in the shower for four days.

10/10

Exceptional

01 Nov 2024

Ahmed

Kids facilities are amazing which it’s important for families.
The outdoor bbq buffet and shows was amazing
The staff was very kind and helpful
Lorena, and Ann from the lounge

Leisure Family_with_children

10/10

Exceptional

22 Oct 2024

Elke

The staff was very friendly and helpful. I like the diversity in the staff employed (age, gender and ability).
Some areas can do with a spruce up (floor of the pool).

Leisure Family

10/10

Exceptional

29 Sep 2024

lesley

Exceptional staff and hotel

What a delightful stay ! From the moment we walked up the steps to the sound of the gong ,cool towels and refreshing drinks- friendly and accommodating staff - we knew we were in for a treat . Hotel surrounds and pool are beautiful , the yoga class in the morning right next to the water was a lovely way to start the day. Food plentiful and delicious with a huge variety of dishes. Always something going on and yet blissful places to be still and relaxed. The staff are always smiling and will go out of their way to help .Best 4 days we have spent in a long time - we will be back for sure - terima kasih Shangri La Tanjung Aru for a wonderful stay .

Partner

10/10

Exceptional

04 Aug 2024

Karra

Beautiful, family friendly resort.

We loved our stay, the hotel is beautiful, with fantastic facilities. The staff were incredibly friendly and made us feel so welcome. The breakfast selection was extensive, and although busy when we were there, it was very well managed. We had access to the Club Lounge, and this was fabulous. The pool was wonderful. We also used the Star Jetty for an island transfer and water sports and the service here was great too. All in all, a fantastic hotel for a family holiday, and we would very much recommend.

Friends_and_family Family

10/10

Exceptional

02 Aug 2024

We had great time.

Family_with_children

10/10

Exceptional

21 Jul 2024

Alison

Hotel and staff were absolutely outstanding. We absolutely loved our stay and didn’t want to come home

Leisure Family

10/10

Exceptional

01 Jul 2024

Cecilia

Children playground water fun

Leisure Family_with_children

10/10

Exceptional

01 Jul 2024

Byeong Gang

Very nice hotel

Leisure Partner

10/10

Exceptional

24 Jun 2024

Muhammad Fadhlullah

We really enjoyed our stay for 3 nights at the hotel. 3 nights went by so quickly that we wished that we could have stayed longer. The facilities offered by the hotel are excellent especially for families with children. Special mention to receptionist Dzarif for making our stay more memorable with the seaview room. Will really come back to stay in the hotel again in the future.

Leisure Family_with_children

10/10

Exceptional

18 Jun 2024

Dina

Nil

6/10

Pleasant

03 Jun 2024

Renee

This a family resort which has a great location and beach area, however for the cost of the room the cleaning and overall maintenance in the room was terrible. We had a giant cockroach in the bathroom and mould in the silicon and grout of the bath. Not worth the 500 dollars a night price tag no matter how good the facilities

Leisure Partner

10/10

Exceptional

23 May 2024

Michelle

Fabulous stay in a wonderful resort

Leisure Family

8/10

Excellent

05 May 2024

Jassica Jane

clogged sink in my room at the Kinabalu View wing

Leisure Family

10/10

Exceptional

29 Apr 2024

SHINWOO

Thanks!

I had a good rest during my trip. Thank you for the good service.

Partner

10/10

Exceptional

30 Mar 2024

Ashutosh

Great place. Kids had a blast in the pool and water slides. Good breakfast spread as well.

10/10

Exceptional

28 Mar 2024

Michael

Excellent from start to finish, all the staff were friendly polite and kind, we will be going back soon

Leisure Partner

10/10

Exceptional

26 Mar 2024

Edward

Staff are very helpful

Leisure

10/10

Exceptional

26 Mar 2024

Adam

Had an amazing time. The staff are great! Very friendly, welcoming and helpful. I would happily visit Shangri-La Tanjung Aru again.

Leisure Family

10/10

Exceptional

12 Feb 2024

Laura

Amazing

Leisure Family

10/10

Exceptional

11 Feb 2024

Siti Nursalwana

Love the place! staff was accommodating to change our room at the last minute. Overall, a nice experience for a short stay.

Leisure Family_with_children

8/10

Excellent

07 Feb 2024

Patrick

A little lustre lost from this previous jewel

We spent eight days at the Tanjung Aru in January. This was to be a bit of a nostalgia trip for me as I had last stayed here 30 years ago. First the positives. The attentiveness and friendliness of the staff were fantastic - special mentions have to go to Adie who served us at breakfast and James the head concierge. The view across to the islands is as beautiful as I remember and the different swimming pools are large enough to accommodate a lot of people and they are well segregated, with children in mind.
I was however, disappointed with the standard of upkeep and maintenance. Paint was chipping in some areas and there was a lot of dust in places which should have been cleaned. Food was good although not as varied as I remember. There is a good Chinese restaurant but no European specialties. More variety would have been nice.

Overall we enjoyed our holiday but some of the lustre of years ago has gone. Staff management is great but more attention needs to be paid to the fabric.

Partner

8/10

Excellent

04 Dec 2023

Chee Han

Overall good no regrets

Leisure Family

10/10

Exceptional

27 Nov 2023

Wing Hei

All staffs are nice! Great options of restaurant, have variety of food at breakfast buffet.
The SPA was great as well! Very relax stay.

Business_and_leisure Partner

8/10

Excellent

21 Nov 2023

Kanthan

Popular Hotel Great for Families & Kids

Convenient location to many places within the city. Hotel has several restaurants, games and activities, pools but beach was a disappointment, very small like a man-made pool. Seems like a popular hotel with many corporate and private events happening almost everyday. Great for families with children, not for adults who are looking for a quiet getaway. Housekeeping needs improvement though, have to remind them on some days to clean the room.

Friends_and_family Friends

10/10

Exceptional

20 Nov 2023

Erlend

By far the best in Kota Kinabalu

Wonderful hotel with great staff and an unbeatable location only 10 minutes from the airport. Facilities are excellent, as is the service from everyone who works there. Highly recommended for a weekend getaway

Friends_and_family Family

10/10

Exceptional

10 Nov 2023

Radhakrishnan

Very good stay. Excellent property
Only one feedback is to provide more vegetarian options in lounge. My wife found it hard since she is vegetarian

Leisure Family

10/10

Exceptional

09 Nov 2023

Shahul Hameed Jamila

All that I met as staff was cheerful, accommodating, helpful in every way possible to make my stay a great one.

8/10

Excellent

12 Oct 2023

Ming Lee

Staff are friendly and helpful.
Did not like that all f&b / services are cashless. Even buying an icecream cone need to use credit card or digital pay.

Leisure Family

10/10

Exceptional

15 Sep 2023

Virginia

A little piece of heaven

We had an amazing stay at this hotel. The rooms were really spacious and decor was really nice. The bed was huge and very comfortable

Costs of drinks and food was very reasonable and were sad to leave. Would defintely come back to stay

Staff were lovely and everyone very helpful

Friends_and_family Family

10/10

Exceptional

10 Sep 2023

Faith

We are extremely pleased with the level of service provided by the team. It was the first time I could what app the team to make requests and the team was very prompt to reply. We felt really comfortable and well cared for throughout our stay. I would like to extend a special mention to the recreation manager Mr Ojes. We had some hiccups when we were trying to book the sea walking activity, Mr Ojes was very prompt to rectify the situation, turning a potentially negative experience into a positive one.

His exceptional service truly made a difference.
Thank you again for a fantastic stay. We will enthusiastically recommend your hotel to friends and family, and we look forward to returning for another visit in the future.

Leisure Family

10/10

Exceptional

10 Sep 2023

DURIYA AZIZ

beautiful serene and peaceful

Leisure Friends

8/10

Excellent

07 Sep 2023

Kathryn

Good for families

Very nice hotel near the airport with comfortable rooms and good food. The only thing I didn’t like was the Al the children focused playgrounds and swimming pool and game room etc. Definitely a family oriented hotel.

Friends_and_family Friends

4/10

Poor

17 Jul 2023

Gary

Disappointing

I’m really surprised by the good reviews.

The room and condition of the hotel is so dirty and shabby - especially for the price point. It was raining so we were in the room, we’d rather have been back at home; it was not luxurious or pleasant. The carpets are stained, the furniture is tired, the walls are dirty.

Service took over 1 hour to deliver ice-bucket.

Hotel is booked /packed so forget honouring any gold member privileges for upgrades or late checkouts (we managed to extend by 1 hour after much awkward negotiation).

Breakfast was wide variety but below average (we went to a cafe outside inside). In-room dining was better than expected.

Facilities are good for kids and nice views. Good live band and staff were pleasant.

We had a baby cot that was made of metal bars , and very little padding (eg a sheet). Our baby hit her head off the bars.

Overall the hotel rooms are long overdue a facelift.

Friends_and_family Family

10/10

Exceptional

25 Jun 2023

YIWEN

I like the sunset bar and facilities in the hotel. The door for balcony is hard to open and the door is hard to press the lock button.

Leisure Family

10/10

Exceptional

01 Jun 2023

Paul

Great staff and horizon club room is excellent. Rooms were large and cleaned daily. Breakfast was ‘very,very’ busy if you went after 8am but loads of choice.
Had the seafood buffet one night and it was worth the money as there are lots of choices, not just seafood. A bit disappointed there was a permanent red flag on the beach and we did walk to the Tanjung Aru public beach where there is an ‘outlet’ stream flowing into the sea with literally black and stinking water flowing out, not sue I would want to go in after seeing that so near to the hotel.
Other than that we couldn’t fault it

Leisure Partner

10/10

Exceptional

30 May 2023

Philip

Very host ability. Nice service.

Business_and_leisure Family

10/10

Exceptional

18 May 2023

YONGSHIN

Beautiful sunset and nice view.
Warm and friendly staffs.

Leisure Family

10/10

Exceptional

11 May 2023

Carole

Fantastic stay. Beautiful grounds and so clean and tidy.

Partner

8/10

Excellent

02 May 2023

Leanne

Great location for a long weekend.

We went for a long weekend, the location was great which allowed us to maximize our time. Only 10-15 minutes from the airport. The rooms are comfortable and property is beautiful. The food is okay, but not great. There's nothing nearby so you must eat all your meals here. Breakfast is a big buffet with lots of choice. Loved the yoga offered on the weekend. So sad that such a big hotel, can't offer yoga on other days as well. The spa is very beautiful.

Friends_and_family Friends

10/10

Exceptional

19 Apr 2023

Sok Yean

overall are good only upon check-in did they actually give me the wrong room, whereas another guest was still inside. I need to walk all the way back to get to the right room.

10/10

Exceptional

16 Apr 2023

WALLACE

Great activities and facilities for families with small children. Very friendly staff and buffet breakfast was fantastic

Leisure Family_with_children

10/10

Exceptional

15 Apr 2023

Rebecca

Perfect place to stay!

It was absolutely amazing!! Every part was perfect!

Friends_and_family Family

10/10

Exceptional

02 Apr 2023

Carmen

Amazing stay

Amazing stay! Large compound with many facilities. Enjoyed the huge, well equipped gym, the Sunset bar and the buffet breakfast. Wide varieties and delicious food. Love their club sandwich, big portion, good quality and delicious.

Partner

10/10

Exceptional

14 Feb 2023

SEUL AE

Great place for the vacation!

Leisure Partner

10/10

Exceptional

04 Jan 2023

Hong Zhan

Very comfortable.

10/10

Exceptional

26 Oct 2022

Carla Stefania Di

Staff were exceptionally friendly and helpful. Loved the range of amenities - although the spa was sold out the entire time we were there which was unfortunate. The sunset bar was my absolute favourite place to be!

Leisure Friends

10/10

Exceptional

23 Oct 2022

Mohd Ibrahim

Superb.

Leisure Family

6/10

Pleasant

20 Aug 2022

Aaron

The hotel itself is great. It’s situated next to the sea and the views are just amazing. However, we can’t say the same for their service. From the get go, no one offered to help us with our luggage when we arrived, and yet have the audacity to point the ramp to us, so we can wheel the bags ourselves. The check in lady was mediocre-friendly, at best. The pool side service from Coco Joe’s is a joke. The staff themselves had no idea what is going on, most of the time. No one came to serve us, so we decided to walk over there to place the order. Someone came when the food came and they had no clue what is going on, as we can see them bickering among themselves. Service at this hotel is definitely lacking, especially for a 5 star hotel.

Leisure Partner

10/10

Exceptional

18 Aug 2022

Deon

Enjoy the Horizon lounge upon arrival and check in there . Great breakfast and go with Star Marine to island hopping :)

Leisure Family

8/10

Excellent

09 Aug 2022

Mohd Hanapi

Nice resort, wonderful staff, good see view, great breakfast and in room dining, but the only down side is the WiFi. Internet was very slow. Please do something with it. Thanks!

Leisure Family_with_children

10/10

Exceptional

20 Jul 2022

Super nice hotel right on the front.

Stayed for five nights following a 10 day jungle type trip. Lovely hotel with excellent, friendly and very polite staff. It’s right on the water front and has its own little beach. Fab location. It has its own Star Marina pier with a wide variety of water sports and boat trips available. We only used the restaurant (Cafe Tatu) for breakfast as we prefer to mix it out in KK in the evening. The breakfast was excellent with a massive variety of food from Malaysian, Chinese and European. The only thing lacking was perhaps a wider variety of fresh fruit. Some real exotic stuff would have been brill. Maybe this is seasonal? Nice pool area right on the front. Smart gym, super nice spa with all manner of treatments. This is a big hotel and is furnished beautifully throughout. It is set out to allow ease of access to all areas and it works. I wouldn’t hesitate to stay here again. The sunsets are amazing and you can stroll straight from the hotel all the way down the beach. Checkin and checkout was simple and our Hotels.com booking was immediately recognised.

Friends_and_family Family

10/10

Exceptional

13 Jul 2022

Ramachadra babu

Very nice hotel , excellent staffs, spacious rooms, I enjoyed my stay . Thanks to all

Leisure Family

10/10

Exceptional

04 Jul 2022

Glenn

Relaxing break

Enjoyable, relaxing, great facilities. Drinks were expensive. Staff were extremely polite and remembered you.

Self

8/10

Excellent

09 Jun 2022

Claudia SB

Great service, but place a bit tired looking

Perhaps we came from a new city hotel before checking, hence we find the rooms a bit old and musty. Otherwise for a beach resort, it is excellent.
Sunset bar is a must go! Lovely views and drinks. Service was impeaccable from all your staff !

Friends_and_family Friends

8/10

Excellent

31 May 2022

Dovern

Kids friendly resort. Room maintain quite well. Love the breakfast buffer

Leisure Family_with_children

8/10

Excellent

24 Feb 2022

Verified traveler

Food is bad but the stay is okay

Partner

10/10

Exceptional

02 Jan 2022

Outstanding Stay

I can’t say one negative thing about my stay

Friends_and_family Family

10/10

Exceptional

27 Dec 2021

Verified traveler

Good hotel

Very comfortable hotel. I want go there again.

Partner

8/10

Excellent

06 Dec 2021

YONG HAU

Reasonable price with beautiful sunset view

Good breakfast buffet, comfortable bed and good facilities. Beautiful view and sunset, reasonable price as well. Hopefully can stay this hotel again in future.

Partner

10/10

Exceptional

05 Apr 2021

Verified traveler

Nice view. Amazing food. Friendly staff. Awesome.

Leisure Family

10/10

Exceptional

31 Mar 2021

Glory

It was nice & comfortable.

Friends_and_family Family

10/10

Exceptional

25 Sep 2020

Traveller

Love the view from my room and the ambience was relaxing.
The Sunset Bar was a winner, just chill while watching the beautiful view of the sunset. Definitely will return.

Leisure Friends

10/10

Exceptional

01 Sep 2020

Verified traveler

We thoroughly enjoyed our stay in Shangri-la Tanjung Aru. We requested for a quiet room and this was provided to us. Kevin, a staff at the Horizon Lounge was very hospitable and helpful throughout our stay there. The hotel rooms are updated with latest amenities ie. Bluetooth speakers, smart TVs and is very clean. We really enjoyed our stay and are already looking forward to going back!

Leisure Partner

10/10

Exceptional

30 Aug 2020

teik hooi

Great hotel, as always

Great hotel, as always

Friends_and_family Friends

10/10

Exceptional

01 Mar 2020

Verified traveler

Great location for the beach and sunset, extremely friendly and helpful staff. Great amenities. Would definitely recommend.

Leisure Friends

8/10

Excellent

28 Feb 2020

Verified traveler

there is only one thing i'm not feeling comfortable which is hotel allowing outside people accessing the hotel, especially the sunset moment.

Friends

8/10

Excellent

17 Feb 2020

WSanFran

This is my third time at this property. I stayed at the Tanjum wing (which I like more), and this time I stayed at the Kinabalu wing for the second time. The rooms in this wing have not gotten any changes for the last 10 years. USB charging outlets and a Nespresso machine are reserved for the executive and horizon rooms. Otherwise the experience at this resort does not disappoint.

Leisure Family

6/10

Pleasant

19 Jan 2020

Cherry

Overall the staff are friendly and helpful but the hotel needs to pay more attention to details. They messed up my luggage with others which surprise me. Though I understand that there are many departures and arrivals in one day, this is something that a hotel should not be messed up. The DM and Concierge was quick in response when I complained.

Leisure Friends

8/10

Excellent

10 Jan 2020

Verified traveler

This property is beautiful. It took a over an hour to get a spa me it sent to the room which was a little frustrating and the shower stall is very small...standing in the middle I looked up to the water to rinse my face and banged my head on a corner of the wall behind me. Very weird placement and extremely painful so keep mind of the space. They give slippers which was a great bonus and the ambiance of the room was delightful. The breakfast had so many choices! As Chinese New Year is approaching the hotel is decorated beautifully!!!! I would highly recommend making sure you can view sunset if possible, it’s gorgeous. So other than the very hurt head it was a great experience. I stayed at the le meridian other day and I like this property a lot better. It’s a bit further out from the main city, but not bad.

Leisure Self

8/10

Excellent

07 Jan 2020

Stanislav

A great place with younger children

It’s a really nice hotel for families with younger children. The pools, the food and the facilities are great. The only disappointment we had was the beach, actually the sea. The beach had the red flag and was closed all nights we stayed due to the stingy jellyfish. I hope the hotel could bring in more efforts to protect and clean its lagoon.

Friends_and_family Family

10/10

Exceptional

07 Jan 2020

Verified traveler

Excellent services & comfortable

The only feedback I have is that there should be washroom near the beach or the rainforest tent where we had our private lunch.

Friends_and_family Family

10/10

Exceptional

05 Jan 2020

Verified traveler

Lots to do, food was very expensive in comparison to other hotels/resorts.

Leisure Friends

10/10

Exceptional

03 Jan 2020

JYE YEE

Lovely stay in Shangrila Tanjung Aru

It was amazing stay! Kids love the water slides and swimming pool. Will definitely come back again!

Friends_and_family Family

10/10

Exceptional

02 Jan 2020

chisa

All special, I used to spend Shangri-La hotel in Asia as holiday though, best experience ever

Leisure Friends

10/10

Exceptional

02 Jan 2020

Verified traveler

On our first stay we had a few issues with cleanliness but when we returned at the end of our trip the hotel made up for it We had a beautiful room that was very clean and had a great view.

Leisure Family

8/10

Excellent

31 Dec 2019

moustafa

Nice vacation

It was a pleasant stay for my family, my kids enjoyed the place and water activities.But the inclusive beverages should be in all places in the resort not limited in the lounge.

Friends_and_family Family