Name: The Klagan Riverson Hotel & Residence
Address: Block B 3Rd Level Lorong Riverson Sembulan Off Jal, Kota Kinabalu, 88100, MY

6/10

Pleasant

18 Jun 2025

Lawrence

The shower drainages system is not properly

Leisure Self

8/10

Excellent

21 May 2025

Junhee

Not bad

.

Friends_and_family Family

8/10

Excellent

09 Nov 2024

Caroline

Great place. Walking distance to all.

Leisure Self

10/10

Exceptional

27 Sep 2024

Telekom Malaysia Berhad Wong Sack

No problem as of checkin, stay time and check out.

Business Self

8/10

Excellent

28 Feb 2020

Verified traveler

Just to kill d time

Amazing there is a microwave oven to warm cool food..n soft pillow n comfort bed.

Partner

8/10

Excellent

16 Jan 2020

KM

Good : fair price, TV channel a lot, close to mall, easy to call e-hailing, cutlery provided
To improve : iron provided to difficult to use, wooden floor give old vibe

Business Self

10/10

Exceptional

16 Jan 2020

Verified traveler

Strategic location. Walking distance to imago mall

Business Self

6/10

Pleasant

21 Dec 2019

Zainon

Not satisfied with the service and stay.

Friends_and_family Family

6/10

Pleasant

19 Dec 2019

Zainon

There’s no parking free for hotel residence

Friends_and_family Family

10/10

Exceptional

24 Sep 2019

Verified traveler

its a nice place to stay but you will need a transport...

Leisure Partner

10/10

Exceptional

17 Sep 2019

Verified traveler

Toilet in our room looks like it never been flushed after use, but actually its being flushed. Yellow water like pee and someone diarrhea left in our toilet bowl. No idea where it come from. Happen a few times during our stay. Hotel management to investigate how this thing happened.

Leisure Partner

8/10

Excellent

06 Sep 2019

Verified traveler

Great place to stay

Business Self

6/10

Pleasant

10 Apr 2019

Verified traveler

I found the pr

8/10

Excellent

07 Mar 2019

Kok

The bed is great med firm and found out brand used is Serta. Given 4 pillows and 1 extra pillow as well. Pillow is of better quality too. it's our first stay and it's relieved and pleasing to be able to stay into a hotel that allows ample rest for us after a week of hectic travel.

Short walking distance to Gleneagles & the malls nearby.

One to pick on is the sound proofing is bad as we could hear loud and clear walking and stamping sounds across the corridor.

Business_and_leisure Partner

10/10

Exceptional

05 Mar 2019

Verified traveler

Very convenience to move around in KK city

Business_and_leisure Self

8/10

Excellent

23 Feb 2019

Leong Thye

Pleasant

Its well organized by klagan hotel. And the room condition is pleasant to stay.

8/10

Excellent

07 Feb 2019

Verified traveler

Good location. The room is new but a bit too small.

10/10

Exceptional

09 Jan 2019

Verified traveler

Nice and its near to shopping mall

8/10

Excellent

18 Dec 2018

Verified traveler

good location in the new business area, next to the Imago big shopping mall, building is super new, but the door is very thin, not good for ppl who wants to sleep in. The front desk lady is kinda patient enough, talking too fast and kinda grumpy looking. Overall it is a good place to stay and clean.

Friends_and_family Friends

8/10

Excellent

06 Dec 2018

NUR INTAN

Not bad.. The hotel clean, near to imago shopping mall..

Family

8/10

Excellent

04 Dec 2018

Jessica

Averall is good, near mall and convenient. I am rent the car, the only problem is the car parking charges is quite high.

8/10

Excellent

21 Oct 2018

Norasmah

Better if have breakfast

8/10

Excellent

15 Sep 2018

Thomas

Reasonably priced hotel

Clean room and good location. Unfortunately, the hotel does not provide free parking.

6/10

Pleasant

02 Sep 2018

M

The rooms are on level 3 and near the main road and hospital. Didn't have a good night sleep because of that. The room has bad sound-proofing too. There are people/other residents slamming the door, running and shouting at the hallway in the middle of the night. The staff don't seem to care. Table/cabinets have visible stains. Toilet has visible mold/fungus spots.

But the only plus point is that it is near a shopping mall, making it convenient to grab a bite or do some shopping.

6/10

Pleasant

15 Jul 2018

Law

Wifi need to improve

Iphone user can’t use the hotel wifi. It will keep showing log in fail. I have try my iPhone and iPad, all are same. My Girlfriend use Samsung, it is no problem. So mean that, Apple user can’t enjoy d wifi.

10/10

Exceptional

13 Jul 2018

Hanafi

Nice love it

8/10

Excellent

19 Jun 2018

Verified traveler

Simple and basic

It was a one-night stay for my early flight. Simple and basic. Convenient location. Easy access to the airport and shopping mall for my last-minute shopping.

6/10

Pleasant

14 May 2018

Regina

Pls improve your service!

a lot of items in the room not functioning well eg: bathroom door stuck, cleanliness of bathroom is not up to the standard. Room bath towel & Pool tower size are small.Request to get extra towel was charged eventhough during the booking we already mentioned 4 paxs (2 adults,2 childs) & only 3 towel given.

Family

8/10

Excellent

26 Feb 2018

nasreen

Nice hotel, good location

Good hotel, good pool and gym, and location was close enough to walk to town or to the nearby mall to get some food.

8/10

Excellent

20 Feb 2018

Verified traveler

The hotel is pretty new yet it's not quite well maintained... and the cleanliness could have been done better. My bathroom was kinda dirty with really strong urine smell. The tiles, though new yet full of mould... My pillow smells bad and the i had itchiness all over my body on the first night of my stay. But our kids love the pool... Would love to come back if they make improvement on the above issues...

Family

10/10

Exceptional

14 Jan 2018

Verified traveler

Very close to all aminities

Staffs very friendly and helpful. Furthermore the view stunning facing the sea.

8/10

Excellent

31 Dec 2017

PG IZUDIN ABAS

The hotel was quite near to the Imago Mall which quite convenient for us. It was only the issue of parking fees which was very expensive.

Family

6/10

Pleasant

30 Dec 2017

Michi

The staff were friendly and helpful

The problem is just the swimming pool was under constructions/repair and thats makes our kids would not able to use it and its was so frustrated

Family

8/10

Excellent

06 Dec 2017

Verified traveler

Rating

Overall ok but bad experience during the first day arrival to the hotel as various blockage point was setup by securities to chase away people told to park somewhere else. Really bad experience for me who is not Kota Kinabalu local folks and not familiar around. I had to drive blind round and round riverson area. Recommended for no car guest but not recommended to stay in guest with car.

8/10

Excellent

13 Nov 2017

Hoong yow

Hotel is newly refurbished, clean and comfortable bed room . Location is very near by shopping mall , very convenient. Don’t mind staying there again...

Partner

8/10

Excellent

24 Oct 2017

Peter

No hot water for shower in the morning, also no free parking

Family

10/10

Exceptional

05 Oct 2017

Rashidan

The area is not that safe at night. I’ve been followed by group of mens trying to rob me.

4/10

Poor

17 Sep 2017

Phedra

It looks fine from the outside but doesn't deliver

The hotel is one of those 'we made it look nice but actually nothing is done right on close inspection' places. The sink didn't drain, there was a leak in the bathroom so the floor was wet, there is no sign saying that the hotel is actually on the 3rd floor. When the taxi driver was not there at the specific time I had prebooked for - and paid more money for - I went back upstairs to reception (which had no lights on, the woman was sitting in the dark, kind of weird) and was told 'I called him already' when I asked them to call. She has no response on when he would come but she wouldn't call again. Go to the REAL Klagan - they were helpful and nice. This is using the reputation of the first Klagan to attract people.

10/10

Exceptional

21 Aug 2017

Verified traveler

Fabulous views, spacious suites

We stayed in the Soho suite and had a lovely view of the ocean and the islands in TAR national park over the Sutera harbour golf course. From our side balcony, we saw beautiful sunrises over Mount Kinabalu. Very spacious and comfortable. There is a large mall close by and uber is readily available to take you into town. The supermarket was mall was great and we bought stuff to make our own breakfast in the well-equipped kitchen. The swimming pool was fab and we loved the gym. Cleaning is a little superficial and there's lots of dust under the bed.

Partner

8/10

Excellent

27 Jul 2017

Mohamad Irwan

Nice hotel close to POI

Great location, in a walking distance to Imago Shopping Malls, the only gripe during my stay is the arrangement of the bed, seems & feell awkward to me, since the bed facing the door, I'll give 5 star rating if the bed facing the wall. Thanks.

6/10

Pleasant

25 Jul 2017

Miza

Hotel is just ok

-Hotel location is aeroplane route. So expect sound of aeroplane passing by every hour.
-Hotel looks like its in a rush to open for business. Lift is still not completely ready. Still covered with wood plank. I don't feel comfortable taking my kids in.
-Hotel doesn't provide free parking.
-Lobby is on the 3rd floor. You will have to ask the security because there's no indication. Security also looks like he doesn't wanna talk.
-Booked 2 rooms & 1 of the bathroom is missing the rubber at the edge. So if you need to do \"nature's call\", expect smells coming out to your room.
-No lock for bathroom door.
-Dusty floor under the bed. Why do i care? Because my son crawl under the bed.
-Extra pillow stinks. I guess its never washed.

But the price reflect its hotel. So its okay. There a small swimming pool. Children might like it.
Location is nearby imago & spotted several halal nasi kandar restaurants.

6/10

Pleasant

16 May 2017

aniemahani

Need to pay for a parking

Overall this hotel is good to stay. Just one problem which is you need to pay for your parking which is quite expensive if you stay for few days.

And the hotel can't waive the parking fee which is cost me a lot of money.

8/10

Excellent

01 May 2017

Verified traveler

Bed bug

All good,except bed bug problem. Other than that all great including swimming pool and location.

6/10

Pleasant

29 Apr 2017

Verified traveler

Hotel close to town shopping mall and airport

Hotel look new and same floor with swimming pool . But you cannot waive your parking ticket .