Sutera Harbour - The Pacific Sutera

Malaysia , Kota Kinabalu and Sabah
KOTA KINABALU, SABAH, Sutera Harbour Boulevard, 1
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100 reviews shown

10/10

Exceptional

14 Mar 2026

Nicolas

Front Desk Staff is the best thing about this hotel, front desk changed our room within an hour upon our complaint about noise and smell etc…
We tried the Golf course and Tennis which was quite expensive and the equiptment rental is in a bad state. The resort should definately invest in getting new clubs and racquets. The qym is pretty dated aswell.
Also the ladies at the Golf-House were rude to my girlfriend. But besides that, quite cool resort

Partner

2/10

Poor

12 Feb 2026

SACHIKO

エグゼクティブルームを利用したが、クラブラウンジが営業してなく、利用できなかった。トイレ水洗が不具合で水が流れっぱなしになる。バスタブ栓が漏れる。TVのリモコンが２つとも壊れており、交換して貰えず。
価格

Partner

8/10

Excellent

05 Nov 2025

Susan

Very friendly staff
Cleaning room every day with fresh towels

6/10

Pleasant

26 Sep 2025

the lobby is very old. WiFi wasn’t usable in the evening and the service line can’t get through for 1hr time. I have to head down to reception to get support. Room was ok.

Friends_and_family Friends

10/10

Exceptional

13 Jul 2025

Troy

Great family friendly hotel

Leisure Family

10/10

Exceptional

11 Jul 2025

Juariyah

Smooth check in process and beautiful place.

6/10

Pleasant

03 Jun 2025

Wan Masjaina

Nice view. Facing the ocean. The service is inconsistent, you will get a very good service one day and a very bad one the next day from hotel and on site restaurant employees.

10/10

Exceptional

01 Jun 2025

Colby

Fantastic dinner and breakfast, beautiful property, super clean

Leisure Partner

6/10

Pleasant

24 May 2025

Wan Masjaina

I think it is inconsistent with quality service. For example, one staff at the counter worked hard to accommodate my request to extend my stay three times. During these times, someone knocked on my door and informed me that I was supposed to check out even though the process to extend my stay had already been completed.

Leisure Self

2/10

Poor

17 May 2025

David

No proper restaurants. Bad customer service

Leisure Self

2/10

Poor

17 May 2025

David

Bad customer service. No proper restaurants.

Leisure Self

4/10

Poor

08 Dec 2024

Verified traveler

Since I was accompanying my husband on a business trip, I spent a lot of time in the room. There were no English movie channels on the TV. But the Fitness centre was good. Nice place to walk around the hotel also. I had to ask the room service staff for replenishments to the coffee and tea. And the electricity kept on going off. I had to call the maintenance staff several times. The lift was open to anyone walking in. No need to flash your room key. That was very unsafe.

Partner

10/10

Exceptional

08 Dec 2024

Jeevaraj

Excellent staff assistance

Business_and_leisure

10/10

Exceptional

20 Oct 2024

Satoshi

Thank you for showing your hospitality/

4/10

Poor

22 Aug 2024

hau woon

Unprofessional reception service.

Leisure Family_with_children

8/10

Excellent

17 Aug 2024

byunghyun

전반적으로는 매우 만족했습니다
다만 두 가지 정도 불만을 표하고 싶습니다
하나는 방에서 방음이 되지 않아서 복도에서 캐리어를 끄는 소리, 밖에서 떠드는 소리가 들려서 잠을 편하게 자지 못했다는 것
그리고 다른 하나는 셔틀버스가 한 대뿐이고 기사도 한 명씩밖에 배정이 안 되는 건지 골프를 치고 땀 흘리고 더운 상황에서 셔틀을 불렀으나 기사가 식사중이라고 30분 가량을 기다려야만 했습니다
작은 셔틀이라도 좀 더 구비해 놓는 게 좋을 듯합니다

Friends_and_family Family

10/10

Exceptional

11 Aug 2024

Eleni

Such a great resort!

8/10

Excellent

28 Jul 2024

Kwai Peng Winnie

All acceptable except for the TV programme is very limited

Leisure Friends

10/10

Exceptional

18 Jul 2024

Gerrad De

Convenient location close to local malls, attractions and the airport.

Leisure Self

10/10

Exceptional

05 Jul 2024

Fai

Access
Location
Beach

8/10

Excellent

20 Jun 2024

kenny

Amazing experience with the frontdesk. Thank you for the upgrade. The room still maintain the old style design. Without the usb port.

Friends_and_family Family

8/10

Excellent

12 Jun 2024

Verified traveler

Kids friendly hotel

Fast check in and out process. Beautiful views from every spot. Very nice room service. Breakfast is average because the variety of food is below expectation. Room make up service is average. They need to ventilate more the rooms and use the vacuum for the carpets. Horizons Bar is really noisy. The best of the hotel is its pool and the direct connection with Magelan hotel as you can use both facilities. Overall is nice for families with little kids.

Friends_and_family Family

10/10

Exceptional

31 May 2024

jason

Friendliness of the hotel staff especially the front desk during check in and check out. Staffs are helpful too. No complaints, but keep up the good work

Friends_and_family Family

8/10

Excellent

13 May 2024

Lorelay

The buffet was okay. There is access to the pool at the Magellan Sutera as well. The staff is polite, but less attentive than what you'd expect from a five-star hotel. I wish the entertainment i.e. bowling, billiards etc. is on site. Instead, all entertainment including the jacuzzi are on the Marina Club, which is quite a walk you'd feel lazy to go to on a hot day. The water at the beach has trash.

Leisure Friends

10/10

Exceptional

22 Apr 2024

FAITH

A resort for relaxing and chill…

6/10

Pleasant

29 Nov 2023

Renee

Overall nice hotel. for a 5 star resort i expected more. upon arrival i was asked to pay again even though i had already paid and had proof of a receipt, the staff refused to let us check in without paying again. now i have to wait 2 weeks for them to process the second payment i made. buffet had many options but was tailored more as dinner food than breakfast food (hygiene wise, many food items were not kept hot but were lukewarm and some items were completely uncovered). in turn i have food poisoning and i had not eaten outside the hotel. the staff are mostly friendly although we had an altercation with someone who works at the marina club (adjoining property) who refused to help us with directions back to the hotel. room facilities were nice but no tv channels, bed is not very comfortable and the toilet started leaking around the second day. i wouldn’t stay here again but for this experience it was fine as we only stayed a few days and our main purpose was to relax

Leisure Friends

2/10

Poor

30 Sep 2023

Catherine

Too old, need renovation

Business_and_leisure Friends

10/10

Exceptional

28 Sep 2023

Douglas

Very helpful and efficient staff

Leisure Partner

8/10

Excellent

09 Aug 2023

poh kheng

Leisure Partner

8/10

Excellent

18 Jul 2023

uma

8/10

Excellent

07 Jul 2023

Kim Chong

We enjoy the convenience of playing golf in Sutera Harbour Golf Resort.

Leisure Partner

10/10

Exceptional

18 Jun 2023

Elaine

Pacific Sutera offers a spectacular sea view and it is a place that gives you a sense of tranquility if you wish to get away from the city. Buffet spread at Cafe Boleh is of great variety and good quality. Staff is courteous and helpful. The only drawback is that the beach is too small and was a bit disappointing. Nevertheless, it is a very clean and well maintained beach. I will stay at Pacific Sutera again if given the opportunity to visit KK.

Leisure Family

10/10

Exceptional

08 Mar 2023

Sheelagh

Beautiful hotel and wonderful caring staff who cannot do enough to make your stay perfect. We had a lovely room on 11th floor with sea and marina views.
We dined in each evening and cannot recommend this hotel highly enough.

Leisure Partner

10/10

Exceptional

23 Jan 2023

WIN

Very nice place conveniently located in KK.

Leisure Friends

8/10

Excellent

01 Jan 2023

Nicole

Decent hotel, although was only there for a short overnight stay. Grocery and food is a convenient short walk across the street.

Leisure Friends

10/10

Exceptional

16 Sep 2022

Andrea

Deluxe getaway.

Lovely upmarket hotel/ resort.
Great breakfast every morning with lots of options and different choices each day.
Staff were friendly and welcoming .the pool was clean was fantastic. Lots of sunny and also shaded seating options.
The bed was comfortable. Rooms spacious.
We enjoyed the high tea, food was lovely and the veiws amazing. Dinner one night in the restaurant was lux. Food amazing, our server ' Karen' was so friendly and was attentive. We had a nice chat too.
Overall a really nice place to stay. Highly recommended.

Partner

8/10

Excellent

30 Jul 2022

Chun Nei Jenne

the location is near the town area. the room is clean

Leisure

6/10

Pleasant

27 Jul 2022

Soei Choo Rosemary Monica

TV only had 1 cable channel AXN, all other cable channels not available. No coffee & tea facilities in room.
Elevator to 1st floor not working and to get to the beach, had to climb down stairs, not good for my knees.

Leisure Partner

10/10

Exceptional

16 Jun 2022

Ling

Hotel with very good security. Room is clean and spacious. A lot of greenery with beautiful sea view. Breakfast is good and location of the hotel is very convenient to travel to the city.

Partner

10/10

Exceptional

31 May 2022

nurulasyikin

Love the nature,the cozy room,and the majestic sunset

Partner

10/10

Exceptional

16 May 2022

nurulasyikin

Amazing

Friends_and_family Family

8/10

Excellent

21 Jan 2020

Verified traveler

Breakfast need to be improved.....................

Leisure

6/10

Pleasant

06 Jan 2020

Nazrina

Nice hotel with some improvements needed

The hotel and its facilities were amazing. Some items that could be improved:
- we were on the 8th floor and from 5pm to 1am we could hear loud music coming from the sky lounge. This was not ideal
- when providing feedback, we felt the staff simply apologised without actually wanting to listen to concerns and doing something about it
- the yogurt served during breakfast was off 3 days in a row despite informing the kitchen staff. We requested to speak to the general manager but he/she didn’t meet with us - instead we met with the chef. A bit disappointment as we felt the hotel staff tend to just shift blame without taking any responsibilities

Partner

10/10

Exceptional

31 Dec 2019

SEUNGGIL

Fancy hotel and nice pool, perfect place for my family to stay and enjoy

Friends_and_family Family

10/10

Exceptional

22 Dec 2019

Verified traveler

Splendid stay

The service was excellent, the buffet dinner worth every penny and the experience was amazing.

Friends_and_family Family

8/10

Excellent

12 Dec 2019

Verified traveler

Nice and clean. Food is decent and the staff are helpful.

Leisure Family_with_children

8/10

Excellent

17 Nov 2019

Verified traveler

I have a very pleasant stay with my family .

Leisure Family_with_children

6/10

Pleasant

11 Nov 2019

Verified traveler

Too many families and screaming kids. Breakfast buffet was like noisy food fight. No adults only areas. Hotel should be advertised as strictly a family hotel and not be recommended for adults seeking a quiet and relaxing vacation. This is not the hotel for that.

Leisure Partner

10/10

Exceptional

21 Oct 2019

Verified traveler

Quite good facilities and mood, but buffet food is not good enough.

Leisure Family

6/10

Pleasant

03 Oct 2019

Verified traveler

More like a two star hotel

The hotel is currently under renovation and I was in an unrenovated room. The leaf blowers start at 7am and the DJ plays until very late at night. If your room faces the pool, you will hear both of these noises.The construction noise is relentless.

The pool ran out of towels before 11am on Saturday. Although there is a kettle in the room, there is no coffee or tea service. The marks on the wall were beyond disgusting. Also, no hot water in the shower or tub, just in the bathroom sink. I hope the hotel improves once all renovations are complete. You may be better served at a different hotel until renovations are completed.

10/10

Exceptional

30 Jun 2019

Verified traveler

Excellent stay, would love to come back soon! Recommend any day

Leisure Family_with_children

8/10

Excellent

27 Jun 2019

Verified traveler

Nice Seaview from room.
Sumptuous breakfast and well maintained surroundings in the resort

Leisure Family_with_children

8/10

Excellent

16 Apr 2019

Joshua

Great location. Great service. Outdated Rooms.

Location was great, people and service was great. Rooms outdated, but they are going to redo them. Food at the Beach Club sucks real bad. Stick to the drink there. Other restaurants food was just decent. If you go there, talk to SABRI. He's your guy and will hook you up.

Family

8/10

Excellent

07 Apr 2019

Verified traveler

No welcome drink.

Rest affected during day due to ongoing renovation work.

Leisure Partner

10/10

Exceptional

06 Apr 2019

Khoo

Staff service excellent.
Duty manager solved many issues speedily and effectively

Business Self

2/10

Poor

22 Mar 2019

tan

they give me a room with strong tina smell after i go change they refill and than change me to a lower floor so i refill the lower which i book for a sea view room and you give me a lower floor room is to ask me to look at the tree and not sea view so i make noise there than they change me to a higer floor room. overall the room the is a little old and not very clean.

Leisure Family

4/10

Poor

20 Mar 2019

Chineequa

Nightmare. Believe the resort was a 5 stars back in the 80s not so anymore. Paid extra for seaview room was assigned to 5th floor, Which the seaview was totally blocked by the trees Not only that at nite the restaurant downstairs played music loud til 11pm & on top of that during the day, 2 floor up were under renovation which desperately need but noisy. Can’t even get any decent sleep for 2 nights stay after climbing Mt. Kinabalu. Lounge chair in da room got many mystery stains afraid to sit. Aged carpets screaming for “WASH ME” the only positive feedback Friendly staff and decent food. Great room service.

Friends_and_family Partner

4/10

Poor

20 Mar 2019

Chineequa

I believe the resort was a 5 stars back in da 80s not so anymore. Paid for seaview room was assigned to 5th floor, The seaview was totally blocked by the trees and at nite the restaurant downstairs played music loud til 11pm & during the day 2 floor up were under renovation. Can’t even get any decent sleep. Lounge chair in da room have many mysterious stains was afraid to sit on it.

Leisure Partner

8/10

Excellent

11 Mar 2019

Azrul

Excellent + Exclusive

Leisure Family

8/10

Excellent

28 Feb 2019

Verified traveler

Just the check in part might be long because they hv a lot of tourist and group. I arrived at 1am on a Tuesday morning and there’s only 2 counter open , but still many people check in , and still arriving. If the volume is high they should open more check in counters and ensure sufficient staff availability even late at night

8/10

Excellent

30 Jan 2019

Verified traveler

Clear waters around d resort but not meant for swimming though. Convenient transfer to the nearby islands.

6/10

Pleasant

02 Jan 2019

Verified traveler

The location of the hotel next to the harbour is excellent and tranquil. Getting around is simple with grab. However, thw WiFi

8/10

Excellent

27 Dec 2018

KIN MUI

Leisure vacation

Should book a good view room.
Not much restaurant to choose.
The atmosphere and local are excellent. Beautiful sunset at beach side.
Massage is money worthy

Family

8/10

Excellent

15 Dec 2018

Verified traveler

Great stay, woud recommend the junior suite

Stayed in the junior suite for 2 nights in december 2018. Overall the room, the stay, the service, the view of the sea were all great. The only thing that kept me from giving it a higher rating was after my first night when they cleaned the room in the morning whilst we were out, the tea and coffee station was not repelnished and the glassware was not cleaned. Another thing was the room was not ready until 3 pm when the check in time was at 2 pm due to some defects they found in the room.

But overall would definitely return and stay again here.

Family

4/10

Poor

06 Dec 2018

Azman

Nice hotel close to the beach, but we were not told in advance that the hotel is undergoing renovations (to be fair, works done during the day) but it makes it totally impossible to rest / nap during the day. Breakfast is poor in terms of choices and quality - overcrowded (expect to spend 10-15mins waiting at egg station). Staff are all very nice and courteous.

6/10

Pleasant

06 Dec 2018

mas17sg

Being a highly rated hotel, to be fair, i could not give a high rating because i did not feel that its as good as some other hotels i have stayed in.
The rooms are clean and the resort grounds are nice, the view breathtaking.
Some staff, really go out of their way to accommodate you, like front desk and restaurant, but others, have a cool attitude to guest.
The breakfast is nothing fancy, same menu everyday except for noodle or soup station, and some changes in local dish, otherwise you get bored looking at it by second day. My kids stop eating by third day only eating the cereal.
The rooms are clean, but like stated in a letter, for the two rooms i booked, needs to have a much needed refurbishment. Cabinets cannot close properly and doors slamming shut everytime.
The card access system, kept failing for my kids rooms and i have to always revalidate the card, luckily only 1 always work and it help us access my kids room.
The WIFI, OMG, please do something about it, its slow like a tortoise in this day and age.Cant even sent out a decent message on whatsapp to tour operators sometimes and always trouble logging in. I gave up and went to get a 4G data sim card from Celcom instead which is many times faster.
Overall, its just OK for me since i feel i did not get whats worth the amount i paid.
Hope the hotel improves as they have a nice setting.

8/10

Excellent

26 Nov 2018

Peter

This hotel was 5 stars 20 years ago

Four a five star hotel, it needs upgrading. Shouldn’t be stated as a five star hotel. More like a 4 star

8/10

Excellent

25 Nov 2018

Verified traveler

Good ambiance

6/10

Pleasant

19 Nov 2018

Skippy

Have stayed twice before with same friends and we received no acknowledgement from hotel. One room was not ready on check-in and had to wait until late afternoon for it to be ready even though check-in time was from 2.00pm.

Hotel is a little tired and shabby definitely not 5*, although I believe it is undergoing renovation but this was not made aware to us when we made the booking.

Saving grace is the location and staff in restaurant areas, poolside and also the housekeeping.

6/10

Pleasant

11 Nov 2018

Verified traveler

Forget about having breakfast .

Aircon was not working too well but upon lodging complaint, it was fixed on the same day. Kudos to the maintenance team. However, breakfast experience was disappointing- too crowded and not enough seats even before 7 am.The waitress at the waiting area responsible for ticking your name against the hotel room was sulky and refused to smile even when we greeted good morning. We had to queue a good 20 mins before being seated. My advice- forget about paying for breakfast and go out to the town to eat; you will have a much better and more pleasant experience.

4/10

Poor

03 Nov 2018

Darrin

I dun understand why this hotel is worthy of 5-stars because even a 3 stars hotel offer much better service with a much fairer price.
Even though the restaurant at the beach offer decent dinner and the pier is amazing, there are a number of things that we are not satisfied with it.
- cockcroach on the bathrobe
- only 1 large towel in the bathroom for 2 guests. We called room service and asked for more large towel, nobody pick up the phone! We have called repeatedly and still nobody pick up the phone! Not until we finally call the front desk through local calls and kindly ask hem to bring more towels for us to have a decent shower. Then, we waited for an hour but still nobody get us those towel!!!!!!!!!!!!!!! We then went out and tracked down one staff and ask them to bring us towel. He said ok and still never show up and give us those towel. On the day we check out, the front desk even tried to charge us for the local call we made to the front desk!!!!
- poor maintenance and not-very-clean
- small private beach
- our room had view of hotel rooftop😒 ,which it claimed to offer me golf view
- bugs in the drinks

6/10

Pleasant

20 Sep 2018

Dated hotel yet prestige

Stayed here for 2 nights for a friends wedding which was held at the hotel

Hotel full of mainland Chinese group tourists and Koreans.

Lift smells.

Looks like council estates.

Pool and restaurants are very nice. Needs a major renovation

10/10

Exceptional

19 Sep 2018

Hyeonsu

now hotel is re-modeling.
some make noise
but, room condition is goooood

8/10

Excellent

12 Sep 2018

Deepa

Honeymoon

Overall good stay and friendly staff, however, they do not really cater for vegetarians. There aren't many dishes on their menu and even the buffet breakfast has a lack of variety compared to the non-veg food.

Partner

10/10

Exceptional

11 Sep 2018

Mun

The resort was very good.
I booked a club room and upgraded it to a free suite. It was clean and wide. The staff was very friendly and would like to visit again next time. Thanks for making good memories :)

2/10

Poor

03 Sep 2018

Kwansu

they did not tell me SST policy before going to the hotel. therfore, i paid more what i expected. moreover, when i checked out, one employee ( Sunardi) did not explained well the over charged price. he keep saying to me the price is agent problem. lastly, room keys keep not working. i did several time reset our room keys. i do not recomend this hotel for other people.

Family

10/10

Exceptional

28 Aug 2018

Edward

Kota Kintabalu trip

Hotel staff were fantastic, Daisy and Hakri were outstanding. Location was fantastic and the food was reasonably priced for the high standard delivered. Only issue was the rooms need upgrading, furniture is out of date and decore was poor.

Family

10/10

Exceptional

21 Aug 2018

Verified traveler

Loved it

Really enjoyed the stay there.

Partner

8/10

Excellent

14 Aug 2018

Verified traveler

Beautiful location, friendly and professional staff, excellent restaurant offerings

8/10

Excellent

14 Aug 2018

Sai Lun

Nice pool and facilities

We booked deluxe room with sea view but then were upgraded to executive suite. We enjoy our stay in the hotel, the pool is nice. We especially love the waterfront pathway which connects to another side of the resort. Hotel has lots of facilities we can use.

Partner

8/10

Excellent

14 Jul 2018

Dan

Nice hotel next to the sea, friendly staff, reasonable food prices

8/10

Excellent

03 Jul 2018

Verified traveler

Best location to stay

Location is the best for sunset and also good for visiting other popular places.

Family

10/10

Exceptional

29 Jun 2018

MOHAMMAD MASYHADI

Pacific golf view room

Pacific Club Golf View King Room Level 11 with Club privileges. Free breakfast at level 11 with amazing view of the habour.
Near Imago Mall.
Bed is confortable.

Partner

6/10

Pleasant

17 Jun 2018

Tracy

Excellent facilities for whole family members

We had an excellent stay at PACIFIC CLUB because the staffs in Pacific Club beyond then Excellent for their customer centric especially Jurie, Danny and Daisy. We had stayed in Magellan Club before but the service We received from the staffs in Pacific Club definitely makes Pacific Club our first choice of hotel to stay in town. We are local but mostly will bring our children to stay in the hotel during school holidays. However, the cleanliness and maintenance of the swimming pool in kid pools need further improve mentioned because I saw mould in the kid's pool.

6/10

Pleasant

15 Jun 2018

Verified traveler

It's a beautiful hotel but getting old.

Love the scenery and the big swimming pool. But certain parts of the hotel needs refurbishing

10/10

Exceptional

06 Jun 2018

Verified traveler

So many activity options

A great stay, the room and staff were fantastic. Plenty of food options and so many options for activities basically right from your front door, from water sports to tennis golf squash ten pin bowling and even a movie theatre.

10/10

Exceptional

27 May 2018

Angela

Great choice

Overall, it’s great! Not so happy with the Wi-Fi but it’s a vacation anyway!

Friends

8/10

Excellent

25 May 2018

david

WiFi needs a boost

High quality hotel on a golf course in central KK. Only let down was poor quality internet especially in the room

Partner

10/10

Exceptional

08 May 2018

Verified traveler

Just fantastic. Experience of a lifetime. A perfect gateway.

10/10

Exceptional

29 Apr 2018

Isaac

5 star hotel experience

Check in was fast and efficient. Staff were very friendly. Bonus was the room upgrade as the hotel was fully booked during our stay.

10/10

Exceptional

23 Apr 2018

Mohamed Farouq

Excellent vacation

We went for 1 day weekend gate away..Overall the trip was excellent...the accomodation,facilities,food was excellent except for check in was bit crowded and late,we were given late check out due to late check in but i didnt realise untilli went back that i didnt received my receipt

Family

10/10

Exceptional

19 Apr 2018

HANNAM

It's Very Good Steps.

It's Very Good Rooms.

It's Very Good Foods.

It's Very Good View.

It's Very Good Pools.

All Must Nice.. I Want To Go Again

6/10

Pleasant

10 Apr 2018

James

In need of refurbishment

This is a VERY old looking hotel that is in desperate need of refurbishment. The rooms smell mouldy and damp and the carpets are very old. Good pool area

Family

10/10

Exceptional

07 Apr 2018

Xiao

We loved it and can’t wait to stay here again! Perfect getaway resort

Partner

10/10

Exceptional

03 Apr 2018

L.W. Ha

Beautiful gounds

Beautiful grounds. Close to airport. Friendly staff. Exceptional breakfast buffet.

4/10

Poor

27 Mar 2018

Paul

Very disappointing

Service was poor. Room service not available, service was definitely not in line with the pri e

Partner

8/10

Excellent

24 Mar 2018

Emil

Good Resort Experience

Pleasant stay at a true KK resort, as opposed downtown KK hotel experience. We were upgraded to a Family Suite by front desk as our daughter decided to join us at the last minute. The Suite was large and comfortable with both tub and separate shower, although furniture and installations were starting to feel somewhat dated. Otherwise, it was a great resort experience with a crowded, but well-stocked free breakfast and convenient access to boats to travel to islands from an operator located right next door. No need to go to Jesselton Point to deal with crowds and touts. Transportation in and out of resort extremely and efficient cheap via Uber to all shopping and dining in KK.

6/10

Pleasant

24 Mar 2018

mimi

Poor communication

We requested an extra bed through expedia, but end up check in with hundred dollars to pay for the extra bed with more space to the room. The front desk did not give a clear view of the charges.

10/10

Exceptional

17 Jan 2018

Very friendly staff and nice location

Our family stayed for the new year and the hotel was great in all aspects. The staff were always very helpful and they could solve our problems all promptly. The new year's party at the harbor was spectacular in particular. Pretty recommended. The negatives are that the room is kind of old but acceptable and sometimes the walking from one hotel to the other can be inconvenient if you have small kids.

4/10

Poor

07 Jan 2018

Matthew

No golf view, only roof view.

Reserved golf view room, but only view of roof and some trees. Requested change, but nothing available.

Family