Name: Sky Hotel Kota Kinabalu
Address: Lorong Kemajuan Karamunsing, Kota Kinabalu, 88000, MY

10/10

Exceptional

29 Oct 2025

Flerrenhia

Shops nearby

2/10

Poor

20 Sep 2025

Abigail

Upon arriving to the hotel, we checked in and went to our room and immediately realised that there was no water. This meant there was no shower, no running water in the sink and no flushing toilet.

We immediately raised this with staff who initially offered a carton of mineral water to shower with. After declining this due to it being an unacceptable solution, the staff assured us that the issue would be resolved by 5pm.

We went out and returned at 6pm to discover the water was still not working. I spoke to the staff and it was clear that the matter wasn’t going to be resolved. The staff could offer no solution, stating that the whole of Kota Kinabula had no water. This was clearly untrue as we had been to nearby restaurants and businesses that had water, and the hotel we later checked into had no issues. I suspect the hotel’s issue was due to poor infrastructure and the fact our room was on the 13th floor.

I requested a refund so that we could stay in another hotel. The staff agreed, but said I would have to speak to Expedia and get them to ring the hotel so that they could process this. Expedia agreed to refund and told us to check out, but have now turned round and refused to refund, saying that the hotel won’t authorise it.

Definitely avoid this hotel, in addition to the above the rooms were shabby and there was no laundry service.

I also will not be using Expedia in the future as they seem to wash their hands when you experience issues.

2/10

Poor

15 Mar 2025

Robert

First of all - The hotel is extremely dirty. In the room, everything except the floor is dirty. There was Durex Play Gel sticking out from under the bed, visible even from the couch next to it. Access to the pool is through service corridors, which have probably never been cleaned. No sunbeds. No towels.
Definitely do not recommend.

Leisure Partner

6/10

Pleasant

13 Feb 2025

Alexandra

This hotel is decent, our room was very large with a kitchenette and 2 bathrooms. Things were generally clean, but it is definitely a bit shabby and run down. There is no DIY laundry, but a laundry service which is very expensive.

The gym is attached to the pool area on the roof, so they close down the entire area any time it rains. We tried to workout 3 times but every time it was closed (as it often rains).

The area appears close to the waterfront and Imago on the map, but because you have to walk around the highway to get there the walk was longer than expected. There are no shops or convenience stores near the hotel, and the \"store\" inside the lobby was always closed. It was convenient and easy to get Grab cars at the hotel, but we would prefer in the future to be closer to grab food and snacks easily.

If we were returning we would likely stay in the plaza area directly beside Imago shopping mall as the location is much more convenient and closer to restaurants/shops.

Leisure Partner

8/10

Excellent

05 Jan 2025

Mohamed

I ordered room service but never came.staff poor command of english.room not properly clean after housekeepong check

Leisure Family

10/10

Exceptional

09 Oct 2024

Stephen

Very nice room on 12th floor, good views, clean and tidy. Really good value for the money.

Partner

6/10

Pleasant

19 Feb 2024

ISMADI ISKANDAR BIN WAN AGIL

Pros: central location
Cons: terrible breakfast

4/10

Poor

30 Dec 2023

Matthew

Location was decent for getting around via Grab. Fairly close to hawker centres and shopping. The room itself had an interesting configuration, and was stained everywhere - markings on doors, walls, mildew in the bathroom, unclean surfaces in the kitchen and bedroom floor. The bedspread had a few stains, but otherwise the sheets and pillows were fine. The pool had no towels or lounge chairs. The breakfast was boring and underwhelming given the hotel price point.

Leisure Friends

8/10

Excellent

15 Nov 2023

Suzanne

Noisy

Leisure Family

8/10

Excellent

03 Feb 2022

RATNAH

Gym &Swimming pool was not very hygiene...dont know when the swimming pool water is changing to new water for next swimmers...tGym also ..no safety guard or proper manage ,

Leisure Family

8/10

Excellent

08 Mar 2020

Verified traveler

Swimming pool

Family

6/10

Pleasant

24 Feb 2020

ALAN

Our room was not as good as what was shown before when I made the reservation. Also it was kind of worn-out especially the walls and the bath room door. The electric kettle was so dirty that the dirt was found at the bottom. The toilet plate seemed to be stepped by someone before as there were dirts on it.

Leisure Family

10/10

Exceptional

07 Feb 2020

Verified traveler

Staff were amazing!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Leisure Family

8/10

Excellent

23 Dec 2019

Khairul

Ok except should highlight that all meals are vegetarian including the breakfast.

Leisure Family

2/10

Poor

24 Nov 2019

D

I felt cheated by the claim there is the fully equipped kitchen. There is no knife, no chopping board, no detergent, no cleaning cloth, no scoring/sponge to wash up, no tea towel, no drying cloth. I cannot cook at all. I asked for cleaning pad/cloth and was told to us face tissue to clean the frying pan. What a joke. I chose the hotel because I needed the kitchen for special diet preparation.

The floor of the bedroom had 1 cm gaps between plastic floor board and I can see and smell rotting materials underneath them.

The central air-con provided us with free cigarette smoke! It was very uncomfortable. The air-cond in the bedroom side was so noisy that we had to turn it off when we sleep.

The traffic noise kept us up until late at night when we are at the 13th Floor.

The gym at the roof level has no air-cond and is that meant to be usable? I would not go into the pool which is not that clear and the noise of the pump next to it is loud.

Last but not least is the terrible terrible terrible breakfast. It is vegetarian. I asked for an egg and was told I need to pay RM2 for it.

Hotel receptionist is not good in English/helpful . There are only 2 seats neat the lift lobby from which one cannot see the entrance of the hotel. There is no lobby or seats for guests to wait for the car/grab.

All in all, it is like a cheap motel with things which were meant not to work. I regretted choosing it. It is probably the worst hotel I stayed ever in the far east.

Leisure Partner

8/10

Excellent

18 Oct 2019

Verified traveler

Reception staffs were very helpful and polite in answering our enquiries. They provide prompt response to our room services request.

Hotel room beds were clean, tidy and comfortable.

Hotel room with open kitchen and cooking utensils which good for self cooking. But the hotel room refrigerator electricity supply shall be cutoff automatically after guest leave the room. Hence the refrigerator is not suitable for storing food not consume immediately.

Hotel room tea bags not daily refilled after used up. Kitchen table and associated kitchen sink not clean up daily.

Wide variety and tasty breakfast. Dinning area was clean and comfortable.

Leisure Friends

6/10

Pleasant

09 Sep 2019

Jack

Bathroom sink was leaking, and water flow into living room, towel also unavailable until 3rd times i ask from counter..

Leisure Family_with_children

10/10

Exceptional

19 Jul 2019

exptraveler

Great food and great service. We had breakfast there everyday, and a few lunches and dinners as well. They were all very well cooked and absolutely delicious at a good price.

Leisure Family

6/10

Pleasant

28 Jun 2019

Verified traveler

The pool and upstairs area was nice, and the view from our room was great. However we had a dripping air conditioner which did eventually get sorted, and the room was very cold. We couldn't adjust the aircon from anything above freezing.

Leisure Partner

10/10

Exceptional

12 Jun 2019

Verified traveler

It’s just great to be back in Borneo..I love it..kk is very nice place to start from and sky Hotel is very comfortable clean handy with great staff to boot ..a lot better rooms than the Hyatt Regency that I stayed at last time yet is way more expensive and dated..imo

Leisure Partner

2/10

Poor

10 May 2019

Verified traveler

Stayed in so many hotels around the world. From a one star to five stars hotels, it do not matter if you, yourself feel comfortable. But, this place, this is truly 'sh.t'. I flew all the from UK to spend time with the ' apple of my eye' and to arrange our marrige. I grew up here but was born in UK. So i know this place very well.

Privacy, cleanliness, friendly staff is crucial in any establishment. I am afraid, one will find none in this hotel. Sad to see, my own kind, in such shameful ways. Booked for five nights, but checked out in two. I cloud'nt even be bothered about a refund. Would like to say more, but.........let them bring thier own downfall.

Business_and_leisure Self

6/10

Pleasant

25 Apr 2019

Verified traveler

Everything was satisfactory except that there was no hot water for shower...

Leisure Partner

10/10

Exceptional

15 Nov 2018

Razif

Kind and friendly staff. Room were clean but when we went to the pool, there were a lot of trashes laying at on corner and it was smelly. I think it shouldn't be there even though there was an event the last night. Apart from that we had a great time staying at Sky.

10/10

Exceptional

08 Sep 2018

Verified traveler

Good and comfortable

8/10

Excellent

18 Jun 2018

Verified traveler

I stayed in exec suites.
Staff very accommodating. Assist to provide iron board ASAP and room cleaning done timely.

Swimming pool does not has towel and need regular cleaning.
Broken furniture in room but not deal breaker.

8/10

Excellent

31 May 2018

ep

Nice and comfort..

There are variety of food but the taste just okey.. looking up for tasty food

8/10

Excellent

29 May 2018

Boon

Sound proof good, clean and comfortable.

Nice hotel and good location but hotel restaurant food can be improve. Should start breakfast buffet time earlier as some hotel stayer like me need to eat early before our trip to climb mount KK.Good location of hotel as near imago shopping within 10 mins walk and nice view of room window panel of the city scenery.

8/10

Excellent

11 May 2018

JEFFERY

Will book again..

Worth d prices

Friends

8/10

Excellent

08 Apr 2018

Verified traveler

Great rooftop pool overlooking the city

Loved the rooftop pool - views were amazing. There was ample room for the 3 of us staying in a 2 bedroom unit. Bit far from shops and waterfront but taxis are cheap and plentiful,

10/10

Exceptional

01 Apr 2018

BADRUL HISHAM

Well maintain👍

Family

8/10

Excellent

24 Mar 2018

Siti Widiana

cozy place

A good stay in KK with cooking facilities. Highly recommended for family. Quiet distant from main attraction.

Partner

8/10

Excellent

13 Nov 2017

Verified traveler

Affordable price, nice view, convenience as located at city centre...you can go to shopping malls, jetty for island hoping, bight market, friendly staff..
Clean room

Family

10/10

Exceptional

04 Nov 2017

platinumlr

Front desk staff \"May\" was very helpful

Good value in Kota Kinabalu. Vegetarian buffet supposed to open at 7am but really not everything was out until 7:45. This is irritating when you are supposed to be picked up at 7:30 for a tour and don't get to enjoy the breakfast.

6/10

Pleasant

17 Oct 2017

Verified traveler

The facilities are not well maintained...

Family

4/10

Poor

10 Oct 2017

Sally

Not for a family or relaxing stay.

Very hard beds and pillows, reception staff who had poor english, erratic wi-fi, ran out of local beer, advertised special drinks that they had always “run out of”, very small pool, no shady trees to relax under, hard wooden sun lounges, uncomfortable tables and chairs at poolside, very few bar snacks, poor bar service at pool, ran out of French fries, delivered cold bar food. Three days of access to pool via back stairs as they had conferences in the room that was the usual way up to the pool. Conference delegates crowded onto the pool deck for their lunch, smoking and leering at pool guests, no furniture for hotel guests. One hotel guest was denied service at the bar due to a conference until he complained and the manager ensured he could get a drink! Reception staff who took details of my credit card when they had no right to do so. They expected upfront payment of the tourist tax even though the govt website said it was to be collected upon check out. Just got the sense that the hotel guests were not as important as the conference delegates, many guests we spoke to agreed with this. Th

8/10

Excellent

20 Sep 2017

Latifah

A good stay, but ONLY a vegetarian BUFFET

Quite a new hotel with a reasonable price

Family

6/10

Pleasant

16 Jul 2017

Verified traveler

Mid range hotel - not terrible, nothing impressive. The photos looked better than the hotel in real life, especially the pool. Below average breakfast for westerners

6/10

Pleasant

12 Jun 2017

nisaa

ok hotel

Its an okay hotel. You get what you pay for. I had an issue with a dirty sofa and they fixed it quickly. I liked that. It is in a good location. The people were friendly. However, the bed was hard and the

Family

8/10

Excellent

11 Jun 2017

Verified traveler

Nice

Nice place

Family

10/10

Exceptional

11 Jun 2017

DORRELL

1st visit

Beautiful room gym is just enough to give you a vacation workout small pool but ok if your in it slone

Partner

8/10

Excellent

08 May 2017

Michelle

Almost Luxurious

When we arrived, our Uber squeezed into the tight driveway. We arrived at 8am and wanted to leave our luggage with the hotel, as we understood that check-in was not until 2pm. The staff appeared unhappy as they seemed to think we wanted to check-in.

Once we'd come back later in the day, there was confusion amongst the multitudes of staff at the front desk. They did not appreciate me checking the document they wanted me to sign, nor that I crossed off the \"Mr.\" they had in front of \"Mr. Michelle\".

Our bags were taken up with us in the trolley, by the bell-boy (bell-man). The three elevators seemed fast enough.

Our room was apartment-sized. There was a kitchen area, living area and spare bedroom. Three air con units in total. For such a large place, it would have been great had they included a washing machine in the room. The kitchen cupboards were completely empty, so I doubt anyone would actually cook. But laundry is a different story.

There is an adjoining door between the main bedroom and the bathroom. This can add in a bit of extra fun to the stay.

The buffet breakfast is not just vegetarian - don't trust the Lonely Planet. It was actually very yummy.

WiFi is good, but you'll need to login again if you disconnect. There is a nice rooftop pool/bar.

Our room could have done with a forensic clean. The couch had blood stains and other mystery stains, there was a hand-print on the wall, and we found four jigsaw pieces and a tissue in the side of the couch.

8/10

Excellent

02 Apr 2017

Verified traveler

Nice place but be aware the dinung on site is vegetarian only. Wonderful staff!! Only criticism is the carpeting in the hallways need to be replaced. Badly stained and dirty. Room was very clean however.

6/10

Pleasant

30 Mar 2017

Verified traveler

Nice hotel with mount kinabalu view

The smelly blocked sink wasn't cleared during stay but was partly removed by the exhaust fan. Nice big hot shower & kitchen, close to shopping centres, markets, fuel stations & places of interest.

8/10

Excellent

27 Mar 2017

ellainne

Its a nice place to stay for families/friends&etc

They have 2/3 bedroom apartment which can stay with family members/friends. Utensils for cooking ready for those wanna cook instead of having meals outside. Near with Imago Shopping Mall & others mall too.

6/10

Pleasant

17 Mar 2017

Nur Aisyah

Choose this hotel because the good comment

I lose my stuff in my room,during our breakfast, I have a report to reception, unexpected the house keeping who clean my room knock my door,tell me that she didn't took my money! What the attitude they are? not suitable for hospitality industry. Until we check out no follow up about that.big thank tu reception Kevin,keep my identity card,from check in return back to me during my check out,

6/10

Pleasant

18 Jan 2017

Verified traveler

CONVENIENCE

Satisfied

10/10

Exceptional

31 Dec 2016

cristian

great pool on top

I recommend!

8/10

Excellent

18 Dec 2016

intanzk

My checkout experience was very disappointing. I might sound petty to some, but not for me.

Firstly, they allowed queue cutting and they don't bother to apologise for making me wait.

Secondly, the staff returned my credit card with her left hand. I think this is rude, offensive to our Malaysian service culture.

Thirdly, why is the staff not trained to say thank you to customer? Is it too hard to say thank you?

4/10

Poor

13 Dec 2016

Abi

Not worth it

I have stayed at this hotel for 2 weeks and had to deal with misery because I paid so much money to have to think it was the best hotel in town and I was wrong!
Let me begin with the customer service provided by your staff. Staff was playing with his phone whilst suppose to be working, housekeeping never answer the phone, and i got the entrance door slammed to my face after a staff opened and released the handle yet after that no apologies whatsoever.
The BREAKFAST. It was horrible. I once went down for breakfast and all I took was some cucumber slices and olives. Because the meat that they served tasted nasty and it looked horrible. On my 2-week stay, I only went down for breakfast 2 times! Trust me, it was just because I couldn't be bothered to get out of the hotel to search for food on those days.
One of the main reasons why I chose to book this hotel in the first place was also because they offered a GYM facility. It was the worst gym I have ever seen in my life. No one was even taking care of it. That first day when I got so motivated to get to the gym, I went to up to find out children with WET SWIMSUITS playing around with the equipment!!
The studio room that I got was alright. My air-conditioner wasn't functioning well in the bedroom. It still felt like it was 30degrees after I put the temperature all the way down to 17degrees. The sink in the bathroom was broken too! Hot water WAS NEVER hot! Again, housekeepers in this hotel never answers the phone!
So after paying s

4/10

Poor

05 Dec 2016

YEW SONG

Poor services

The service was below par. Most staffs are not conversant in English but fortunately, they are friendly.

I hate the service in this place. 2 incidents left me with this impression. First, the room's safe has no battery and I asked for them. As I was about to leave the hotel for my activities, I requested that they deliver the batteries to me fast. The maintenance staffs came after 15 mins with tools instead. I told them the safe was not locked but simply has no battery. They took a look and then left to get batteries. Another 15 mins or so later, they came back with some used batteries. Of course, the safe can't be used because the power was low. Then they left again to get new batteries. Waited some more and then was told they don't hv new batteries and can only replaced them in the afternoon. We left for our activities and in the evening when we were back, the safe was still without battery.

The second incident was with house keeping. We told them to clean our room after we leave but when we came back in the evening, it was not cleaned.

As you can see, the basic services for a hotel are not up to the most reasonable expectation.

Family

8/10

Excellent

20 Nov 2016

jegenathan

Convenient

Good hotel... especially thier vegetarian meal..

Family

8/10

Excellent

27 Oct 2016

Verified traveler

Big room and comfort stay

Location of this hotel is out of city and nothing nearby.
The only good thing is this hotel got 2 or 3 bedroom suite with big living area. Suitable for family and small group.

8/10

Excellent

17 Oct 2016

Simon

OK hotel, big room for relatively low price

The hotel was well priced and well located. Whilst the room (1310) had a great view, was spacious and comfortable, it was the second room we were offered, the first absolutely stinking of cigarette smoke. The safe didn't work, TV reception and WiFi was poor and the AC in the living room leaked, which is not uncommon, but when \"repaired\" it was still leaking, so a second visit was required. The communal areas could do with a spruce up (i.e. a deep clean), but the roof-top pool, deck and fitness room are quite nice. The food at the hotel is average (at best) and the associated service lacking. Self parking is very convenient, safe and free (as long as you don't lose your ticket - MYR 35). The city tour is a waste of money (@MYR 300 for a family of four), to go to a market, which we could have walked to, and visited the Sabah Museum, which was good, but the entry for which was only MYR 50. On the whole, I would recommend this hotel for a couple of nights in central KK, especially if you're not looking to spend hundreds of $/£ per night.

Family

10/10

Exceptional

22 Aug 2016

Verified traveler

Good vegetarian hotel

Location strategic, walkable distance

6/10

Pleasant

07 Aug 2016

Robert

Spacious but lacking service

This hotel has huge suites and a nice pool, however it has quite a few problems. The shower floods the entire bathroom even thighs the door was closed. In fact, the water reached the kitchen. This is dangerous as one could easily slip and fall.

The room service menu says you can order until 10pm. Yet when I called to order lunch they tried to tell me that the kitchen was closed. After I insisted they finally placed my order, but it took an hour, not twenty minutes as they quoted.

Hotel staff has no knowledge or helpful information about the area. There is nothing within walking distance, not even a convenience store, so we had to take taxis everywhere, using the app Grab.

The hotel restaurant had decent food (although vegetarian only) but at breakfast they did not have water available. We always had to ask.

The pool is small but nice. However, the lounge didn't always have someone available and they wouldn't take our order from the pool just a few steps away. We had to go to the bar ourselves.

The housekeeping staff were unreliable and inconsistent with the timing of their cleaning. We had to call the desk to request a room cleaning twice. There were also hand stains on the wall when we checked in and the housekeepers never cleaned the glasses or wiped down the toilet seat during our five day stay.

Overall a decent hotel with a lot of potential, but the poor service and non walkable location would make me look elsewhere in future.

Family

6/10

Pleasant

23 Jul 2016

Irene

Disappointed

Disappointed with this hotel. Pillows rock hard and high,carpets were very dirty and the food for breakfast was very poor. Surely hotels know how to cook poached or scrambled eggs and not serve them raw. Transfers to the city were availble 3 times a day. It took 20 mins to walk to city but you were sweating by the time you got there due to heat.

Partner

6/10

Pleasant

19 Jun 2016

Hilary

Hotel Staff needs to be Trained

The hotel service was bad from the moment I walked into the reception for checking in. The staff just told me to come back at 2pm without any explanation. I had to query a few times before she told me that the room wasn't ready but did not check if other rooms were ready.
I also had to move to another room as there was no electricity in my room and the staff did not bother to help in the shifting. To make things worst I had to shift back when the electricity came back in the room

8/10

Excellent

07 Jun 2016

MUHAMMAD FUAZ

Nice family getaways

Well, it's a nice stay but the hotel could improve their service as they only have a small check in counter, limited staff / concierge service/ small pool etc

Family

6/10

Pleasant

31 May 2016

Juhaida

Slow Service with Limited Choices of Food

Staff was not well-trained when attending guest. Guest was ignored for 5mins when standing in front of the reception. Called receptionist to request for extra coffee. Instead of calling housekeeping for guests, guest was asked to call housekeeping by themself. Housekeeping was slow in delivering what was requested by guests. Breakfast was slow in refilling food. For room,can hear guests next door. Limited power cable in room and living room. Window should have grilled or should not be self-locked by guest to avoid bad incidents from happened.

Family

6/10

Pleasant

05 Apr 2016

Thomas

Disappointing service

The staff were polite but not particularly helpful, eg. when asked how close nearest bank was for foreign exchange, we were told it was a 5minute walk. It was actually 20minutes across a very busy road.It was a very unpleasant experience.Breakfast is only served from 7:30 which is too late for tourists travelling on long daily excursions.
We requested early breakfasts twice but no effort was made to provide anything for us.
Our bathroom had no hand towels and we regularly ran out of toilet paper.

Family

8/10

Excellent

01 Apr 2016

Ying Yung

Highly recommend hotel

Very comfort and good room condition.
But a bit far from city center. It would be better if more frequent shuttle bus to city center can be arranged

10/10

Exceptional

30 Mar 2016

Joel

Sky Hotel

It was great very comfortable stay while I was here the service was amazing

10/10

Exceptional

21 Feb 2016

Shirley

Nice big room & new hotel.

nice big & new hotel. but need transport to shopping mall & eating place.

8/10

Excellent

12 Feb 2016

Lina

Great Hotels with value

The room was an apartment like with basic kitchenette. Thumbs up!

Family

2/10

Poor

23 Jan 2016

Hung Ming

Hotel is NOT Business Travellers Friendly

Reception is always not manned. Need to press a bell for them to come out. Arrived on a Sunday at 8+ pm. At close to 9 pm, wanted to order room service for some light meal BUT was shocked to find out that the room service was closed at 3 pm as they are serving buffet at the coffee house. They also DO NOT serve Ala Carte at the coffee house. Felt being forced to eat buffet when you are trying to save time to do work in your room & NOT hungry enough to take buffet. All this does not make sense. Then breakfast only starts at 7.30 am which is very late for guests on business trip. Food served at breakfast are NOT labelled. You do not know what you are eating. Staff at the coffee house look disinterested to serve.

8/10

Excellent

28 Dec 2015

Verified traveler

1. Housekeeping service not up to 3.5* rating.

2. Included breakfast buffet not replenished timely, or worse not at all!

Family

4/10

Poor

19 Dec 2015

Wesley

Not the most helpful staff.

I requested the staff to pack us a breakfast as we were leaving the hotel shortly before usual breakfast time. We were given a whole orange and a couple of tiny bits of cake. Very disappointing.

Family

10/10

Exceptional

22 Nov 2015

Verified traveler

Nice hotel

Very nice hotel with big room, reasonable price and good staffs. Vegetable breakfast buffet. Free bus to central city.

8/10

Excellent

15 Nov 2015

Corinne

Comfortable room

The room was very comfortable however the corridor leading to the room is very smelly due to old, stained carpet.
The pool is very small. The gym has no AC and some of the equipment is not working.

Family

8/10

Excellent

15 Nov 2015

Adi

overall very nice hotel

walking distance to shopping center is quite far

Family

10/10

Exceptional

12 Nov 2015

Verified traveler

Good value hotel

Family

10/10

Exceptional

10 Nov 2015

Verified traveler

Great hotel

Super comfortable hotel

Family

8/10

Excellent

08 Nov 2015

ping

nice location

good place

10/10

Exceptional

27 Oct 2015

cindy

family trip

good stay for family.very big room and have a kitchen and dining place and also a living room. good for family stay. only the breakfast, i don't like the breakfast as it only served vegetarian foods. overall its a very good place and strategic location too.

Family

8/10

Excellent

20 Oct 2015

Verified traveler

Have a pleasent stay..however it's a bit away from shops and other amenities

10/10

Exceptional

10 Oct 2015

Alnaib

Staff training.

Cleanliness of room/hotel
Quality of service,Hotel location.

Family

8/10

Excellent

07 Oct 2015

kan

Moderate, hotel maintenance need to be improve.

the water heater is not functioning well. the room service is not professional enough as they did not automatic refill the toilet tissue even though it had finish. the floor is not clean and did not provide slipper.
Suggest must provide slipper as the floor is not clean enough. and air condition is not in well condition, noisy and slow to get cold.
Overall hotel room is spacious & new.
The maintenance work for the hotel need to work harder, as the water heater, air conditional, room service started to have problem.

Family

8/10

Excellent

07 Oct 2015

Khairul

Great Hotel with reasonable $$

Enjoyable, fascinate & relaxation

Family

10/10

Exceptional

26 Sep 2015

Verified traveler

Spacious room

good location.
located in KK town.
free shuttle provided to town.

4/10

Poor

25 Sep 2015

Verified traveler

Condition of hotel deteriorating

Water flooding the shower area. Has requested to change room but was told the technician will check the reason of default. It's still not fixed after complain & no initiative to change room. Carpet also smell mouldy.

8/10

Excellent

22 Sep 2015

Albert

Nice Hotel

Good place, friendly staff, shaded car park, nice pool, clean and new room with wifi. Will stay again.

Downside is air cond is not cool at mid day, previous person that slept on the king bed has left his sticking arm-pit smell on the bed, and the sink is giving out some bad odor, which I have to leave it closed with water filled. Room number 1311.

Family

8/10

Excellent

16 Sep 2015

Eyien

A reasonable hotel with reasonable rates

There is nothing much to complain about. Overall; this hotel provides reasonable service and room is great. However, the housekeeping and maintenance staffs should work together to check the gully trap of every room to ensure no blockage. For those who wish to save cost but with reasonable living environment, this hotel is worth your consideration.

8/10

Excellent

22 Aug 2015

Verified traveler

Everything was great but please make some normal food instead of vegetarian food. U can have vegetarian corner and non vegetarian food.

Partner

10/10

Exceptional

16 Aug 2015

John & Ruth

As a vegetarian the breakfasts were fantastic

The staff were very accommodating and we would certainly stay here again. The veggie food was excellent.

8/10

Excellent

02 Aug 2015

Verified traveler

Value for money!

Interesting and tasty breakfast. It was an experience to eat vegetarian cuisine.
Hotel was comfortable and spacious and service was nice. However, rooms were not cleaned automatically everyday, Apparently, you have to request everyday to get your rooms cleaned. We were not told about this when we checked in. Very different to other hotels around the world.

Family

8/10

Excellent

25 Jul 2015

maggie wong

Great place for family

I find this is a good place for family, except for the taxi fare is way too high. No meter, and for a short distand, the charges is too high.

Family

10/10

Exceptional

23 Jul 2015

Connie

was very suprise with the large space .. we thought it was like normal hotel.. look likes an apartment.. suitable for family and value to money..

Family

8/10

Excellent

22 Jul 2015

Alimul

Good hotel

Helpful staff. Car hire service organised at hotel was very good after negotiating on price. Clean hotel room. We would stay again.

Family

8/10

Excellent

16 Jul 2015

Stella

Great Hotel At A Great Price!

Sky hotel was very comfortable. We had a two bedroom executive suite which had a lounge and kitchenette. The showers were excellent and the decoration was modern and pleasant. The staff were always smiling and friendly, and offered to help wherever possible. The free shuttle service to the main city areas was very good, but it's only about a 15 minute walk to shops and restaurants. The kids loved the pool on the roof. The breakfast was good. There was a lot of choice but mostly Asian hot food dishes. Overall, I would definately recommend Sky hotel as a great place to stay in Kota Kinabalu.

8/10

Excellent

14 Jul 2015

Verified traveler

Good hotel but quite a walk from the city center. The facilities are good and the room clean. The staff lacks experience but everybody is friendly. Be careful though if you take the evening buffet.... everything was empty by the moment we arrived....!

8/10

Excellent

08 Jul 2015

Leanne

Great place to stay

We only had an overnight stay here before flying to Singapore. Definitely could have stayed longer at the hotel as it had all the facilities that you need. About a twenty minute walk to the centre of town, but taxis a cheap anyway if you don't want to walk. Overall the hotel was very nice and comfortable, food was good and cafe looked nice. The only problems would be that we were staying in a one bedroom studio- considering it had a kitchen with a stove and plenty of cupboards, we assumed it would have equipment to cook on the stove with or even cutlery, but it did not have any of that, just seemed a bit strange. Although the pool area was lovely it did not accommodate for more than 10 people to sit around. I was also concerned with the roof above the pool area when the wind picked up as it rattled a lot. Except for these small things, overall had a great and lovely stay.

4/10

Poor

22 Jun 2015

Verified traveler

We had difficulty extending our stay mainly it seemed due to poor training and English language skills of majority of staff. Only a few really knew what they were doing and could give sensible advice. All were pleasant.

8/10

Excellent

22 Jun 2015

Verified traveler

Value for money, but a bit far way from downtown

Clean, cheap

10/10

Exceptional

20 Jun 2015

Verified traveler

Good place to stay!

I was in Kota Kinabalu for business. This hotel was in the middle of downtown and Sutera where we had most of the meetings. The room layout was good and the people are friendly. All the staff are helpful. They serve vegetarian dishes mostly.

8/10

Excellent

16 Jun 2015

Debra

More than a stop over!

Very satisfactory. Good location and friendly staff with great apartments and facilities.

Family

10/10

Exceptional

10 Jun 2015

Herman

Great for family trip!

Great for family trip. Have pool on the roof top, giving fun for the kids and parents. Foods were OK but not many choice for Malaysian foods and menus keep on repeating for 5 days we stayed there.

Family

8/10

Excellent

05 Jun 2015

Verified traveler

Spacious hotel

One safety issue I would like to bring into the attention of hotel management is the glass windows in rooms, with no fences outside, especially when locks are not working and tables are placed just next to windows. It is extremely dangerous for kids. thanks

8/10

Excellent

03 May 2015

Peter

Nice new hotel, good value for money.

The hotel is new so it is very clean, and the room is large compare to the other hotels with the same price range. Althought, not situated close to the town but is still within walking distance (around 15 mins walk) or 15 -20 RMT taxi ride will solve the problem. Only have 2 suggestions, 1) The choice of the breakfast need to be incrased with meat options and 2) The speed of the wireless internet need also be increased as well. In summary, I enjoyed the stay and the hotel does provide good value for your money.

8/10

Excellent

20 Apr 2015

Andy

Nice hotel which is close to the town

10-15 minutes to city on foot but have to cross the highways or take a taxi of $15. Nice breakfast with a lot of choices. The swimming pool was under renovation and situated at very good location at top of hotel, Clean rooms with cooking facilities. It is nice to rest in the sitting room with good view outside windows. Provision of suttle services to city would be more convenient to travellers without driving.

10/10

Exceptional

13 Apr 2015

Verified traveler

Enjoyed the stay in the hotel as it is very spacious, clean and beds were comfortable. The rooms and pool offer great views of the city and breakfast were great.