Name: The Palace Hotel Kota Kinabalu
Address: Jalan Tangki, 1, Kota Kinabalu, Sabah, 88100, MY

8/10

Excellent

14 Jun 2026

GIL SOO

예약 당시에는 수영장, GYM 사용 가능 이라고 하였으나 막상 입실 후에는 수리 중 이었습니다.

10/10

Exceptional

18 Mar 2026

Yasmin

Excellent services, Thank you

Self

6/10

Pleasant

06 Feb 2026

Farzad

Room is very noisy
Everything else was great
Amazing breakfast and amazing staff

Leisure Self

10/10

Exceptional

07 Jan 2024

Marga indraswari

Best hotel to start the year 2024! The service was great. The staff were super polite and friendly. The room was vast and I added with a rollaway bed without any issues - still very spacious. There’s free breakfast too. Near shopping complex just this one focused more on electronic products. Not something tourists will want to buy. Haha. Overall, I will stay in this hotel again. ❤️

Leisure Family

10/10

Exceptional

09 Nov 2023

James

Breakfast buffet items get changed every few days or so, that way it's not always the same food to pick from, which is nice.
We had a minor issue with our room and the hotel offered us a different room late one night. Very good hospitality!

Leisure Family_with_children

10/10

Exceptional

04 Jun 2023

Muhamad Firdaus bin

Great service. Only the toiletries is not refresh / change if you stay 3D 2N. This can be improve. Overall service, room, breakfast are 5 star

Leisure Family_with_children

10/10

Exceptional

16 Jan 2023

Phillip

Good value for money. Property is being renovated but you do not hear any loud noises. Staff are friendly. Nice natural surroundings.

Leisure Family

10/10

Exceptional

22 Dec 2022

Agus

Surely will stay in this hotel again. The room is clean & comfy. The staffs are friendly & helpful too. Breakfast can be improve and services are good anyway. Kids enjoy the pool and nothing that we need to complaint about. Keep up the good services!

Leisure Family_with_children

10/10

Exceptional

17 Nov 2022

Mark

Very clean. Excellent staff service and very polite attentive staff. Excellent breakfast. Environmentally attentive. All at an excellent price range. Highly recommended and will stay there again whenever I am in that area.

Leisure Self

10/10

Exceptional

20 May 2022

James

Only spent one night but I found this hotel very good. They wanted to upgrade us to their best room, but gave a weird look when we requested twin beds. That gave me a chuckle.
This hotel would be one of my top choices to stay.

6/10

Pleasant

16 Dec 2020

Verified traveler

the breakfast is not enough for us... and didn't have much choice...

Leisure Family_with_children

8/10

Excellent

12 Feb 2020

Verified traveler

OK except the breakfast spread was limited

Business Partner

8/10

Excellent

11 Jan 2020

Niran

Exterior looks spruced up. Rooms are adequate. However special touches makes up for any deficiencies. Fruits, cookies, welcome drink to name a few.

Leisure Self

6/10

Pleasant

29 Dec 2019

Verified traveler

Very Convenient location but old hotel.

Friends_and_family Friends

10/10

Exceptional

18 Dec 2019

Verified traveler

Love the Christmas decorations

Leisure Partner

10/10

Exceptional

04 Dec 2019

Dmaz

The Palace Hotel is my favourite place to relax. The breakfast is so heaven, many choices and very delicious.

Leisure Family_with_children

8/10

Excellent

28 Sep 2019

Verified traveler

All is better and good

Friends_and_family Partner

8/10

Excellent

14 Sep 2019

Hanimah

Check in day was not bad. Waited 10mins after arrival due to room was not ready although time checked in is 2pm. Breakfast next day was amazing - lots to our liking. But 2nd and 3rd breakfast was not so much. Room was not so big but considered okay. Pls bring own usb charger too. Found blood stained on one of pillow sheet they need to check for these kind of details. Car parking is available. Swimming pool looks clean viewed from dining hall balcony which is a floor apart. Hotel is not too far from major shopping area for commute by car. Receptionist and bar tenders was very friendly. Overall our stay and the place was not bad. Would recomend anyone anyway.

Family

8/10

Excellent

13 Sep 2019

Verified traveler

Tangerine has good food but the steam room is not kept well.

Business_and_leisure Self

10/10

Exceptional

01 Sep 2019

No

The staff are wonderful. The property is surrounded by greenery which is a bonus.

Leisure Friends

10/10

Exceptional

01 Sep 2019

Verified traveler

Very friendly and helpful staff. Big spacious room.

Business_and_leisure Friends

8/10

Excellent

31 Aug 2019

Verified traveler

Serving nice breakfast.
Dislikes- noisy sound

Leisure Family_with_children

10/10

Exceptional

27 Aug 2019

Justina

Nice hotel. Highly recommended. All staff was very friendly and helpful. Will come again.. SURE😜

Family

10/10

Exceptional

26 Aug 2019

Verified traveler

Lovely big rooms, very clean and a good breakfast with lots of choice!

Leisure Self

10/10

Exceptional

03 Jul 2019

Verified traveler

Great place, service was a little slow at time, seemed to be ignored. The gym was closed but we were informed of this. Very nice hotel and breakfast is pretty good

Family

4/10

Poor

30 Jun 2019

Tommy

Lift sliding door too slow open and close

Business Family

8/10

Excellent

26 Jun 2019

Bridget

Very good, staff helpful and friendly.

Family

2/10

Poor

25 Mar 2019

Verified traveler

Dont Waist your money!

Dont Waits your money!
Its a 2 star Hotel!!

6/10

Pleasant

10 Mar 2019

Verified traveler

Room space was nice but cleanness issue

Business_and_leisure Family_with_children

10/10

Exceptional

23 Feb 2019

Verified traveler

Very good hotel

Business

6/10

Pleasant

10 Feb 2019

Monica

Value for money

It was good value for money, especially over CNY holiday. Good enough buffet with even option of a cafe latte order. Before going to the airport we also ate lunch there and it was a delicious pasta! It was clean and the staff friendly. My kids/teenagers enjoyed the pool and the gym!

There is not much around this hotel, but the hotel offers a shuttle bus to a few malls, or you can pay 20-30MYR to the mall or beach nearby.

We had just stayed at the Shangrila Tanjun Aru for 3 days, which was amazing! The Palace was the option we found as the Shangrila was fully booked the other days. And since we could not find a resort we chose a inexpensive hotel. We went back to the Shangrila and did the island hopping to Sapi & Manukan from there as The Palace had no concierge service.

If your expectations are low and you want value off money, then The Palace is a good option- but it is more of a 3 stars than 4.

Family

10/10

Exceptional

01 Jan 2019

Hilmie

One of the best hotel in KK

Amazing experience staying here. Breakfast was great variety of buffet. Swimming pool is great because they have section for kids. Had a good workout at the gym. Parking is free. Will come back for sure.

Family

8/10

Excellent

24 Dec 2018

Verified traveler

good and clean

8/10

Excellent

19 Dec 2018

Bulan

So far so good. My kids like the swimming pool.

8/10

Excellent

22 Nov 2018

Verified traveler

Great and friendly!

10/10

Exceptional

28 Oct 2018

Teoh

Nice cosy place for a good rest & good rate for the price you pay.

4/10

Poor

12 Oct 2018

Kenny

Bad breakfast

The breakfast was terrible. A buffet with nothing to eat.

Family

8/10

Excellent

17 Sep 2018

Ndee

Value for money

Cozy little hotel, friendly staff. Environment friendly, clean, ample parking space, close to town

8/10

Excellent

19 Aug 2018

cindy

Lovely pool area, friendly staff

The breakfasts were great, varied and well presented. Room was very nice, and when I came back for an extra night they gave me an upgrade.

10/10

Exceptional

20 May 2018

mei

strongly recommend

this hotel is very near to the KK airport, about 5mins drive. if you take a grab from KK airport to this hotel, it may only cost you less than RM20.00. Very near to the town as well.

the hotel staff was very helpful and quick response. i checked in in the midnight at 2a.m., fortunately, the check in process was very very smooth.

overall, is a cozy stay with reasonable price. the hotel breakfast was very tasty too.

10/10

Exceptional

02 Apr 2018

Verified traveler

Excellent hotel

Excellent and pleasent stay.
Staff are very friendly and helpful.

8/10

Excellent

18 Jan 2018

MOHD

Stay at The Palace Hotel

The stay was okay, but it is far from the heart of city.

10/10

Exceptional

11 Dec 2017

Ken & Gwen

Nice clean hotel, a bit out of the way

Price reflects hotel location. We 60 year olds found it no problems to walk to beach front and city shopping malls. It is a 15 minute walk with no problems.

8/10

Excellent

10 Dec 2017

lai

Nice Hotel

Its really good to staying there but need to improve cleanliness of pool water quite dirty.... im Enjoy my stay there the staff very good and polite.

6/10

Pleasant

01 Nov 2017

Nadia

I think this is probably a nice hotel but my own experience was very disappointing. I'm not usually one to complain but on entering my room I was greeted by a huge dead cockroach on the floor. Perhaps this was a result of the 'spraying' the notices informed us of. I phoned reception and was moved to another room only to discover that the WiFi didn't work at the desk. They sent an IT technician who suggested I instead stand by the counter for the kettle. Since this wasn't a viable plan for several hours work I went back to reception. They 'upgraded' me to a smaller room on a higher floor where I was able to complete my work. The next morning there was a dead gecko on my floor. It did make me wonder what they were spraying since the hotel is advertised as environmentally friendly. I went for a swim but the despite asking at the gym the steam room was not turned on. Overall a disappointing experience, but on the bright side breakfast was good and the bed was comfy.

4/10

Poor

20 Aug 2017

Eng Teck

The free wifi was horrible!!!!

10/10

Exceptional

15 Jul 2017

Zuraidah

Very comfortable..nice view..

Family

6/10

Pleasant

11 Apr 2017

Tan

Rather disappointing

I stayed here once just months ago and returning this time to a room with faulty air con and water leakage at the lobby. Staff needed to enter my room to check water leakage problem. Hotel did not offer room change for these defective issues and caused inconveniences.

4/10

Poor

04 Mar 2017

Mireille

The worst hotel in one month

I have to say that I'm easy to satisfy... I usually stay in hostels and budget homestays. So I must share this bad experience. The worst hotel we had in one month. First, we didn't feel welcomed at all. No answer to my \"hello\" and no smile from de staff. Also, it is supposed to be a green hotel but they print a lot of paper to explain how they are \"green\". The breakfast is horrible (and they charge you if you don't finish your dishe).

8/10

Excellent

26 Feb 2017

Farah Umaina

Pleasant stay for family

It was a pleasant stay! staff very friendly and helpful and the breakfast buffet also quite ok.

Family

8/10

Excellent

23 Feb 2017

Katarina

Room in the Basement area

The room allocated to me was in the basement area. Upon checked into the room, the floor was dusty. At night we can heard people talking very loud and it was dam nosy. Toilet was a bit too small and can't move around easily. Toilet ventalisation very poor.

Family

10/10

Exceptional

18 Feb 2017

Jason

5 Day trip to KK

Great service. When we asked for towels, they brought it immediately. Very helpful in guiding us to good places to eat and visit. The wifi is a bit slow, 3mbps. The pool is large and clean. Buffet was plenty and delicious. I wouldn't mind staying here again. :)

Partner

10/10

Exceptional

23 Jan 2017

Mohamad Faizul Hisham

Awesome

Amazing

Family

10/10

Exceptional

08 Jan 2017

Verified traveler

Verry Good, nice staff............................

6/10

Pleasant

20 Dec 2016

Verified traveler

the hotel staff is nice....
the room is very cozy clean and the hotel is really good...nothing bad to say about it...

8/10

Excellent

19 Dec 2016

Verified traveler

so far so good, i stay for 2 night.. Environment hotel best!!

10/10

Exceptional

26 Nov 2016

MOHD AZRI

Overall good

Partner

6/10

Pleasant

15 Nov 2016

ROS

the room hve no pipe in toilet

The hotel staff is nice , the room is ok at first , then after i discover , there is no pipe in toilet , just tissue , for chinese maybe okey , but im not prefered using papr tissue to wash something, then the iron must to request from staff , my previous hotel only 1 star but more comfortable than 4 star hotel. no need to asked something from the staff hotel . the breakfast have no sausage , fries , sunny side-up .. ive saw the gym and it awesome and last , the plug and air-cond not really work .

8/10

Excellent

11 Nov 2016

Bulan Purnama

Safe and relaxing!

If u doesn't like the smells of carpet in ur room.. Palace is e best choice! I like the woody tiles so much..
Just, I wish that the menu fr breakfast is improve..

6/10

Pleasant

30 Oct 2016

Verified traveler

Aircond cannot controll tempreture.always cold.not good for baby..

8/10

Excellent

23 Oct 2016

Madjid

Not a Palace but a decent 3 (or 3.5) star hotel

Standard rooms not only have no view but actually are totally windowless, just so you know. And so was my room. But, apart from that, it was spacious, clean and comfortable enough, though room service was minimal. During my stay in-room WIFI internet worked only sporadically and was not reliable. Lobby wifi worked better. Breakfast is adequate with sufficient choices but again staff working there were doing \"their minimal\". For example more often than not, the omelette-to-order person hardly reported for duty. So I had to go with a breakfast without egg or omelette (apart from hard boiled eggs). Location is non-central but still somewhat walkable (if you do mind the heat).

4/10

Poor

18 Sep 2016

Verified traveler

Don't go for the standard room

The price is not that cheap, so when comparing with the price, it is not that worth to go.

1. Location: isolated and very isolated. You can't move anywhere without a cab, and a cab at hotel is higher priced. id find somewhere at city center or near the city center. Eventually summing up the cost, it isn't cheap.

2. All standard rooms are located at downstairs, b floor where the swimming pool is. The room was having a pool smell with kind of fungus so we asked for change

2. Ants! - also there were many ants on tables n in toiler, so many ants. Due to these two reasons (smell n ants) we requested for a room change. The smell of pool n fungus was reduced (as further from the pool) but the ants was the same.

3. Noise of karaoke - due to the ants, we requested for the room change again and it was accepted. Although it was a non smoking hotel, the room we entered had a smoking smell. Also, it wasl cared below karaoke, it was so noisy until we could tell what song is that. It didn't stop and would continue till 2am. So we requested for room change again, but the hotel said all standard room was full. So we requested to go back to our toe uouu room with ants.

8/10

Excellent

16 Sep 2016

yan

Nice hotel

Very comfy and spacious room. Staffs are friendly. Im very satisfied.

8/10

Excellent

31 Aug 2016

hairi

Good services

Such a good experience wt jakuzi,, sauna and gym facilities

10/10

Exceptional

26 Aug 2016

Michelle

I love the decoration, the ambience of the place

Lovely layout of the hotel, the exterior and interior was very nicely done. The hotel room had well thought through facilities, with slippers for the guests, hairdryer, tissues, soaps all well packaged, drinks complimentary. I loved the pool. Everything was in place to make the guest feel loved and the facilities sufficient for use. Buffet breakfast had a good spread.

6/10

Pleasant

21 Jun 2016

Josette Emlen

Only good for 3 stars

Pros: Easy to locate, nice lobby, attentive front desk, fine room, comfy beddings, buffet breakfast, free shuttle to downtown

Cons: 1.5 km from Gaya, no convenience stores around, ants everywhere, no bidet

Family

8/10

Excellent

07 Jun 2016

Ilia

Nice, clean and newly refurbished hotel. Friendly staff.

8/10

Excellent

24 May 2016

David

Nice Hotel

Great location! Clean comfortable rooms. Good Breakfast and Friendly staff, Minping the doorman was super nice as was the lady in charge of the restaurant for breakfast. Be sure to try the Laksa! Having a shopping mall within easy walking distance was a plus. Close to everything in KK. My only issue was that during our stay there were many Korean tourists, all constantly using their cell phones so the internet service was very slow. And it's probably just their culture but the Koreans seemed rude and snobbish.

Partner

10/10

Exceptional

17 May 2016

Tobias

Superb!

Great hotel, beautiful swimming pool, wonderful staff.

Partner

8/10

Excellent

26 Apr 2016

abg joe

we love to stay in palace hotel

an enjoyable

6/10

Pleasant

31 Mar 2016

Tony K W

Good size room, no fuss standard hotel for business stay.

6/10

Pleasant

11 Mar 2016

Mrs L

Poor room maintenance

Air conditioning did not work so room very hot. WiFi did not work in the room. Complained but not fixed. All rooms in front get sun all day so pretty warm. Otherwise staff very pleasant, breakfast good. Location a bit isolated.

Partner

4/10

Poor

19 Jan 2016

Verified traveler

Just nice

The hotel is great but the air conditioning is very poor!

Partner

8/10

Excellent

20 Dec 2015

Verified traveler

The Palace Hotel..Pleasant stay

Very nice place for family..this is my second time staying at The Palace Hotel

Family

6/10

Pleasant

09 Dec 2015

Verified traveler

Average Hotel on the hill.

You need to get taxi from the airport to reach The Palace Hotel, the taxi will charge you 30 MYR. Checkin was smooth. The receptionist took 5 mins to provide me the key. The room was in the basement. So yeah there was lil smell in the whole floor. The Internet was okay for the first 3 nights but on the last night there was some issue with the connectivity. If you want to stay in the hotel for a night then for sure you should stay here. But if you are planning for a longer stay then better see the hotels that are in the city centre.

8/10

Excellent

17 Oct 2015

ZURAIDAH

ENJOY WITH MY FAMILY

Family

8/10

Excellent

30 Sep 2015

Winston

A hotel in a hill

The hotel is very good. It is far from the city center though and there is 1 old mall across the street, about 10mins walk. We enjoyed our morning work out in the gym and their steam bath. The front desk were very helpful especially, Wan. The only negative I can say about the hotel is the distance from the city center and they do not provide lotion.

Family

8/10

Excellent

21 Sep 2015

Emily

Nice hotel, good location

Nice

Family

8/10

Excellent

20 Sep 2015

Verified traveler

Hotel staff provide very good service . From bell boy to receptionist to room service , and the service from the restaurant is excellent.
The room is big and clean .
The free daily breakfast is very good . We enjoyed the stay in Palace.

Family

10/10

Exceptional

14 Sep 2015

matt

Great hotel well with the money spent, clean quiet room, friendly staff, good breakfast buffet in the morning

8/10

Excellent

26 Jul 2015

Verified traveler

Safe place to stay.

Family

8/10

Excellent

20 Jul 2015

chee yen

nice hotel

the hotel location is very good. the hotel room is spacious and clean. the breakfast provided is also delicious.

Partner

10/10

Exceptional

25 Jun 2015

rudy

nice n comfort

comfortable

8/10

Excellent

23 Jun 2015

Jaison

wonderful stay

Very calm, with great pleasure, safe,
Very clean room and toilet.
quality is very good
price is economical

Family

8/10

Excellent

03 Jun 2015

AusD2015

Nice and safe

If u can get a good price for a room at this hotel, the facility is very nice. Staff are polite and professional. Food is nice from the restaurant downstair for an average price of $6 usd per dish. Massage is exceptional but ask reception for 50% off voucher. Great for a few nights relaxation.

6/10

Pleasant

09 Jan 2015

Verified traveler

Hotel condition is OK. Need to improve to provide

Hotel condition is OK. Need to improve to provide in room free wifi

6/10

Pleasant

05 Jan 2015

Verified traveler

Adequate.

I would have liked a bottle of water or two to brush my teeth with. We had no liquids with us as we arrived late from a flight. The room was fine. The restaurant was too loud but the mee goreng and roti canai were both good. Internet was more functional than in other similar places we stayed.

8/10

Excellent

26 Dec 2014

KFC

very nice hotel just short way from the main town

Impressively sited on a hill with a beautiful foyer and reception area. Reception staff and dining room staff were very happy, helpful and efficient. The pool was ideal in size and location although I had some concerns when so many people were allowed in the pool fully clothed - rather put the quality of the water under scrutiny and consequently we did not get as much use out of the pool as we might have. The shuttle bus service was good and the beds were very comfortable. Information about hotel services was a little short and we never learned the menu or the prices of dining in. Often considered a massage or reflexology treatment but never saw a tariff list anywhere

6/10

Pleasant

16 Oct 2014

ng

unfriendly staff

poor staff at swimming pool that makes you no mood to swim

Partner

10/10

Exceptional

31 Aug 2014

Graham

Quality hotel

Close to the main attractions. Helpful staff. Food, especially breakfast, excellent with variety to suit all tastes. I would recommend this hotel. Has ample car parking and attractive gardens.

8/10

Excellent

24 Aug 2014

Nadia

We arrived a bit early and was imidiately asked if we would like to use the pool before our room was ready. The staff was in general very helpful and took initiative.
The breakfast buffet had a nice mix of Asian and western and was also tidy and welcoming like the rest of the hotel. Our room didn't have any windows, which made it a bit dark. Other than that it was quite large with comfy beds :) the location was fine. It took us 20 min to walk to the city and there was a path for pedestrians. Right beside the hotel there is a local mall with a little baker, pharmacy etc. so you'll not be far away in case you forgot something.

Partner

8/10

Excellent

11 Aug 2014

dev

Great. Quite impressed with staff friendliness. Good time.

8/10

Excellent

25 Jul 2014

K.L

Hotel is quite close to city centre, nice location

Everyone were fine except a few front desk staff who were not so friendly and helpful. As I had over booked 1 room night, ( I booked 4 rooms for 4 nights for 8 people, but 2 of the members leave 1 day earlier), they are not willing to help me to cancel the extra room. The coffee house staff were good.

6/10

Pleasant

22 Jul 2014

Ronald

Quiet and quaint

Was in Kota Kinabalu for a business trip and the hotel is somewhat strategically located towards all the areas that I was going to visit. Food can be somewhat troublesome; however, if you're driving, that's never a problem.

The only one regret I have is that I booked a standard room, where it did not come with wifi. The only places you can get wifi if you booked a standard room is only at the lobby, which can be quite troublesome.

8/10

Excellent

18 Jul 2014

Vincent

Reasonable pricing with quality

was ok, not too expensive, just the lobby come with odour

8/10

Excellent

16 Jul 2014

Verified traveler

Hotel close to the city KK especially KK promenade

Hotel at top hill but shutter provided, if rent a car will be the most convenience to go around the city KK. Easier to find n reach destination through the map by drive!

6/10

Pleasant

22 Jun 2014

susan

poor location

Am very surprised this is my only hotel where they do not provide mineral water in hotel rooms! Breakfast is OK.

8/10

Excellent

21 Jun 2014

SIYAN

Facilities: Basic, Everyday; Value: Great deal; Service: Good, Friendly, Courteous;

Partner

2/10

Poor

14 Jun 2014

Lauren

Disappointed

KK and surrounds is beautiful, we came here especially for the mountains. BUT Don't be fooled by the palace, staff don't care about any problems that arise.
Booked this room as it had all the amenities for a half price discount, we thought bargain!! A week later we had arrived, beautiful location, away from the hustle and bustle of KK and set amongst the trees, free city maps and nice gym/pool area (steam rooms and saunas were all OFF though and no guidance on how to use - strange) check in smooth but told no wifi in standard rooms but can use lobby, ok annoying but let that slide, second fridge didn't work so wasted carton milk, hotel staff not kind enough to replace that but did change the fridge for us, along with a shower head that was so heavily blocked with lime scale it came out the sides instead of vertically, but was changed the moment we complained. Remote then stopped working for the TV, everyone knows how frustrating it can be when the batteries start running out but that's no major issue.
There was no safety deposit box in our room, when requested they told us standard rooms don't have them, ok now I'm really annoyed at this point.
Website states ALL rooms have wifi and safety deposit boxes but didn't at all state that 'standard rooms don't' and when confronting reception about false advertising, they said there is nothing they can do, the website is not their problem, now I'm furious, the little things are all adding up and it's beginning to spoil our stay.
Breakfast stated on the website and still states there now that breakfast is approx 25MYR (this usually means give or take a few MYR for tax and service purposes) when we tried to order the breakfast, we were told 38MYR so in the space of a week and no changes to the website the breakfast price had increased 50%, again hotel claims 'nothing they can do, not their problem'
We went back to our room and ordered 2 breakfasts for the price of what it would cost for 1 person in the restaurant, ridiculous!
I am disgusted with the lack of acknowledgment to our issues and not a sincere apology throughout the stay.
Word of advise to everyone staying, screen shot all of your bookings and confirmations and print off the hotel description the time you made your reservation, might even be worth calling or emailing to confirm what you have actually booked for as they honestly could not care less about what your confirmation states!

Family

4/10

Poor

08 Jun 2014

Patrick

Not recommended

A bit far from city centre. It takes at least 20 mins walk or take taxi. The hotels offers free shuttle bus transfer but only 3 times a day. I never took the shuttle bus because the timetable does not meet my schedule. The air-con in my room was very weak. I turmed to coolest but it made me sweat during sleeping. I found some ants in the bath room. I asked the front desk staff how much for a taxi going from the hotel to city centre. She told me RM20 and I said ok. She told the porter to ask the driver to charge me RM20. After that I found the standard charge was RM15. A swimming pool is available but the filter system is not good. Many small particles there.