Promenade Hotel Kota Kinabalu

Malaysia , Kota Kinabalu and Sabah
KOTA KINABALU, No 4, Lorong Api-Api 3, Api-Api Centre
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100 reviews shown

10/10

Exceptional

13 Feb 2026

Louise

Room clean, but a bit dated. View of the sea was amazing.

Self

10/10

Exceptional

08 Feb 2026

Shih Chung

Facilities a bit aged but clean room with nice club lounge room. Comfortable bed and good breakfast spread of local cruisine.

Leisure Self

8/10

Excellent

02 Feb 2026

Farzad

Very clean and good and friendly staff

Leisure Self

10/10

Exceptional

27 Sep 2025

jack tak hau

Great value hotel with great facility. Location is also good, very central to shops and restaurants. Highly recommended!

Leisure Partner

10/10

Exceptional

06 Sep 2025

Domenic

Hotel gives you a takeaway breakfast for an early flight. Brilliant!

Leisure Family

6/10

Pleasant

08 Aug 2025

Danya

The hotel was well kept however, not to the fault of the hotel, the water line to the hotel was broken and there were no flush toilets working or faucets/showers. The resteraunts at the hotel was limited in selection but several resteraunts were available within walking distance. The staff was very helpful

Leisure Self

8/10

Excellent

08 Aug 2025

Kevin

Nice place. the staff were friendly.

Leisure Partner

6/10

Pleasant

22 Jul 2025

Jing

Pro: Good location. Friendly Staff
Cons: The lobby smelled like smoke even though it was non -smoking property.

Leisure Friends

8/10

Excellent

01 Jun 2025

Colby

They were unable to give me the tool I booked (months in advance)
I had to settle with combining the 2 twin beds instead of my king bed

Other than that it was great the breakfast was amazing

Leisure Partner

10/10

Exceptional

26 May 2025

Ching-Hua

Good location. Highly recommended

Update the room for us. Nice view to see the sunset. And breakfast is valuable.
Highly recommended.
5-10mins walking to shopping mall and local night market.

Friends_and_family Family

8/10

Excellent

26 Apr 2025

MOHAMMED ISNIN

Good dining and good environment.will recommend others.

Leisure Family

10/10

Exceptional

26 Apr 2025

Abdellatif

Ideale plek om te verblijven. Vriendelijk personeel. Alles is op loopafstand.
Prima hotel👌

Abdellatif en Somaya Mezian

8/10

Excellent

22 Apr 2025

Markku Aleksi

Everything worked as expected. Good and varied breakfast, room was cleaned every day

Leisure Self

8/10

Excellent

15 Apr 2025

Soo Leng

Value for money for a comfortable stay.

Promenade Hotel is situated opposite the Waterfront and within walking distance from shopping centres and malls.

Partner

10/10

Exceptional

07 Apr 2025

Pei Yee

I had a wonderful stay at Promenade Hotel KK and would like to especially commend their outstanding service. When my rental car broke down during my trip, the staff went above and beyond to assist me with the tapping out issue—something that could have been a real hassle without their help. I also truly appreciated how accommodating they were with my last-minute request for a late check-out.

The level of hospitality here is top-notch, and the warmth of the team really made a difference during my stay. I’d also like to highlight the hotel’s restaurant—the food was great, and I absolutely loved their home-baked pastries. You can really taste the care that goes into their kitchen.

Overall, an excellent experience. I’ll definitely be back!

Leisure Friends

8/10

Excellent

07 Apr 2025

Arlene Joan

The hotel itself was great but walkways around was not very safe with slabs not even or missing. Electric or telephone cables hanging down- which is very unsafe.

10/10

Exceptional

04 Apr 2025

wayne

Excellent 4 star property. Staff are very froendly and helpful. Breakfast was excellent with a large variety to choose from.
Property was very clean and well maintained.

Leisure

8/10

Excellent

27 Mar 2025

Cheng Hock

will come back soon

10/10

Exceptional

14 Jan 2025

Yoke

It is very relaxing

2/10

Poor

31 Dec 2024

Vimala

This was such a bad experience. They had a new year countdown and they were practicing for it on 30th December and 29th December even. The 30th one had the windows vibrating and the lights reached the room. I was terribly sick and I could not catch any rest. When asked; they said it was a last minute event and that they are not responsible for a state event. I then asked for a room change, but they said I may need to top up, as the rooms above are suite? Then they proceeded to relocate me when I asked them for some effort, and they placed me nearer to the stage. This is absurd. This is clearly an indication for lack of integrity. There was no indication of such an event. I booked my tickets the week before coming here, thus I am sure the event will have been announced by then. This is unacceptable and very annoying.

Also mini trigger factors will be the different toothpastes in both rooms, the new room has Colgate. The water heater was working better in this floor. There are different standards for different floors? I don’t even get this. Don’t book this place. It’s really a scam.

Then the roads were closed for the event and even that was not indicated. Only one doorman came to my rescue but could not help much. Thus, I ended up draaging my luggage and walking to the mall that was 15 minutes away, in the hot sun. See; this may not be a very difficult task but my point here is the need to INFORM these details so that a customer can be well prepared. HUGE LACK OF INTEGRITY.

Leisure Partner

4/10

Poor

26 Dec 2024

Sady

Not a good experience

Poor check-in, took around an hour , receptionist not sure what she was doing, failed to collect the tourist tax which was then collected at check out.Booked 4 rooms , one toilet did not flush at all, another had a view entirely of walll. Requested packed breakfast as we were leaving early to the airport, but it was late and the chef spilled one

Friends_and_family Family

10/10

Exceptional

02 Nov 2024

Robert

Another staycation at Promenade

Check-in was good and fast with such a friendly and professional staff. Room is just as requested. Only drawback is lack of switches for lighting which was replaced with digital push screen which doesn't seem to work resulting in a poorly lit room and caused inconveniences due to that. Prefer to have manual swtches for practicality.

Friends_and_family Family

8/10

Excellent

23 Sep 2024

Khairul Izan bin

Location is good.

Leisure Family

10/10

Exceptional

08 Aug 2024

JACKSON

Staff very helpful & polite.

Leisure Partner

10/10

Exceptional

30 Jul 2024

Ali Rahman

Near to the mall

Leisure Family

10/10

Exceptional

29 May 2024

Daniela

A great hotel with an excellent service. Highly recommended.

Leisure Family

10/10

Exceptional

22 Apr 2024

Murray

Value for money

Pleasant hotel overlooking the ocean and close to the central area of KK. Attentive staff and excellent food choices within the hotel and surrounding area.

Self

8/10

Excellent

26 Feb 2024

Rita

Room was ready and clean upon check-in. Will stay at Promenade Hotel again.

Leisure Partner

8/10

Excellent

05 Jan 2024

Yau Chun

Buffet breakfast is excellent, the staff are very helpful. Also, room cleaning is efficient too.

Leisure Family

8/10

Excellent

31 Dec 2023

Joonsoo

The original check in time was 3 pm but i waited until 6 pm, they said the room is not ready.
I felt bad a little bit at first, but room was clean and the sea view was awesome.
There was a small problem that we could not flush toilet but it was fixed by the person in the hotel.

Leisure Friends

8/10

Excellent

02 Nov 2023

Heng Wai

nearby to airport and mall

Business Self

2/10

Poor

25 Sep 2023

clarissa

Was not told when booking the facilities were not available (swimming pool). Constant smell of damp throughout the hotel.

Leisure Family

8/10

Excellent

05 Sep 2023

Ahmad Farouk

Spacious and comfortable room. Good location.

Leisure Family_with_children

8/10

Excellent

29 Aug 2023

SHARON XUEQI

Location - good and safe. Hotel door was a bit too tight so had to use a bit of weight on the door whenever we open it. There are 2 convenience stores opposite the hotel, around 3 min walk. Bedroom slippers, hair dryer and necessities like lotion and soap etc were provided. 2 bottles of mineral waters were being provided as well daily. Hotel room was clean, just a bit dark, could be brighter. Hotel breakfast was not the best, but ok, lots of variety. Parking was cheap, RM4 for 24 hours for basement carpark parking. Would stay here again if I am here!

Leisure Friends

10/10

Exceptional

24 Jul 2023

Leonides

It was a good stay though quick one. highly recommended place.

Leisure Family

6/10

Pleasant

22 Jul 2023

Shield

It’s clean, the staff are friendly and nice, their facilities are quite advance, they have the touch screen switch to turn on the lights. However, some of them are not functioning, I can’t turn it on. The lights in the room are quite dim. There is only one socket at the table, it is used for the table lamp. I used it to charge my laptop then I can’t turn on the table lamp, the room will be ever dimmer.

Business_and_leisure Self

6/10

Pleasant

22 Jul 2023

Shiro

Room needs upgrading in cleanliness. Looks old and worn. Staffs are not helpful during breakfast. They did not usher us to our table and did not clean a table for us.

Business_and_leisure Family_with_children

8/10

Excellent

03 Jul 2023

Verified traveler

Room includes breakfast, comfortable beds to sleep

Big room, good aircon (8th floor), though the carpets can get some thorough cleaning, coz when you open the hotel room, there is distinct smell, which only goes away after you switch on the aircon.

comfortable beds and pillows for good rest

Buffet breakfast was good, but the hot coffee and tea need to be placed in two areas, the bread toaster should also be two, so that people dont que to toast their buns... chicken dishes, should be heated up.. but overall, got bread, fruits, salads, a bit of dessert, eggs station.. all good..

Partner

6/10

Pleasant

01 Jun 2023

Maree

Sadly this hotel did not meet our expectations. Although a pool is advertised, the pool has actually been closed for some time. The gym facilities are very run down and most machines do not work or a poorly maintained. The gym areas have obviously had lots of water issues ie. probably leaking air conditioners which makes the area damp and pungent. Staff are excellent and the breakfasts' great.

Leisure Partner

10/10

Exceptional

03 May 2023

Murray

Location

Nice property overlooking the ocean.

Friends_and_family Family

10/10

Exceptional

03 May 2023

Murray

Location

Lovely hotel overlooking the ocean. Our suite room was spacious with a wonderful view out to sea.

Friends_and_family Family

8/10

Excellent

17 Feb 2023

SIM KEE

Check in was slow.
No bedroom slipper.
Asked for shaving kit; they gave sewing kit.
The electricity supply was cut off momentarily at night.
The wifi (PH10) was down from night (when power cut) till next day (mid morning)

Business Self

8/10

Excellent

06 Feb 2023

Abdul Rahman

Situated in a peacefull stretch of them street

Leisure Partner

4/10

Poor

26 Jan 2023

Jeswant

Arrived after checkin time but was told rooms werent ready..They had to move us to different floors different from what we booked (connecting). Both rooms fridge not working, one acond was on super cold and cannot be adjusted and one safe was faulty. These were reported on day 1, 2 and 3 but noone came to do anything. Fortunately we had a parking space given so thats a big thanks. On checkin day, the lady who was doing the checkin was not very friendly but fortunately her partner helped us out. Breakfast was good and staff there were very friendly and helpful. Overall I was pretty disappointed as I have stayed there pre Covid and was then impressed but not now.

Leisure Family

10/10

Exceptional

08 Jan 2023

MUHAMMAD AZLAN

Lol. Promenade Hotel never disappoint. I have stayed there numerous times.

Leisure Self

8/10

Excellent

01 Jan 2023

John

Very nice stay. Carpets are dated and needs thorough cleaning or replacing. Breakfast was good, but the staff was too eager to clear the tables, even when I had a full plate of food as I went to refill my coffee

Leisure Self

4/10

Poor

25 Dec 2022

Yuichiro

Hot water in bathroom was not available. I had to take a cold shower.

Leisure Friends

8/10

Excellent

16 Dec 2022

Komala

Overall ok

Business Partner

10/10

Exceptional

09 Nov 2022

Mohammad Rizdun Bin

Good place to stay

Business Family

10/10

Exceptional

10 Oct 2022

Mohammad Rizdun Bin

good to stay

6/10

Pleasant

25 Sep 2022

otto

Mediocre room confort but great shower

Clearly the room furniture has seen better days. Bed a bit hard, but great shower. Did not get the booked room.

Business

10/10

Exceptional

16 Sep 2022

Verified traveler

Great stay & great food!

Business

10/10

Exceptional

11 Sep 2022

Arthur

The staff were friendly and professional. The restaurants were great. The location was excellent near to a huge shopping mall in the newer part of Kota Kinabalu and close to the seashore.

Leisure Friends

10/10

Exceptional

01 Sep 2022

HYGINUS

Had a good time. Commendable variety for breakfast.

Business Self

8/10

Excellent

19 Aug 2022

Rapaiah

Pro: The hotel is near seafood eateries, Centrepoint shopping mall, convenience stores, laundromat. The breakfast buffet spread is excellent and the food is good. The staff are friendly and the service is good.👍👏👏👏
Con: The room that my hubby and I was first assigned had aircon problem and the room was hot. We tolerated for 2 nights and after our feedback we were transferred to another room on the 3rd night.

Leisure Family

10/10

Exceptional

10 Aug 2022

HIN CHUAN

Gym need to renovate

Leisure

8/10

Excellent

09 Jul 2022

ARAMAN BIN

thanks

4/10

Poor

12 Jun 2022

Keith

Front Office Staff needs training and alot improvement needed.

Business

8/10

Excellent

28 Mar 2022

Sukri

Breakaway vacation

It is an amazing trip with lots of activities and the accommodation is brilliant.

Self

10/10

Exceptional

11 Feb 2022

jaidi

Worth spending money

Business

8/10

Excellent

03 Feb 2022

Zulkipli

Good

Business

10/10

Exceptional

09 Jan 2022

Zulkafli

Good

Good location dan sea view

Self

2/10

Poor

06 Nov 2021

Wan Sallehah

Plugs, switches werent working. Carpet isnt clean. Service leaves very much to be desired.

Food was unpalatable.

They used to be my favorite hotel. Sad to say, this would be my last stay in this jaded tired hotel.

Business

6/10

Pleasant

21 Mar 2021

Verified traveler

Low quality of Cleanliness

I found a dead cockroach in the toilet. Stain at the basin table. Showerhead with mold. Found trash in the drawer.
Though breakfast needs to collect yourself at the lobby floor, the food was cold.

Business

8/10

Excellent

08 Jan 2021

Verified traveler

Good location. Overall good. Convenient and centre of city.

Business Self

8/10

Excellent

02 Jan 2021

Dg syaza syazwanie

Stayed for 1 night and it was so good. Everything is fine. So clean and the foods just nice.

Partner

4/10

Poor

18 Sep 2020

Peter

Limited choice of breakfast.

Staying for 10 nights but was given connecting room.

Housekeeping is good.

Business Partner

8/10

Excellent

27 Jul 2020

Kok Hoong

hotel bath tower have stain, need to change new.

Business

8/10

Excellent

21 Jul 2020

james

convince location, clean and good for business traveler

Business Self

10/10

Exceptional

20 Jun 2020

Verified traveler

The cleanliness..the location..the precautions that was taken due to covid 19 pandemic..and the quick checkin..

Business_and_leisure Partner

8/10

Excellent

23 Feb 2020

Verified traveler

Fast check-in and fast check-out.

Business Self

8/10

Excellent

03 Feb 2020

Bruce

Hotel was ok,

Self

10/10

Exceptional

27 Jan 2020

Verified traveler

We could enjoy Good Longe service which we expected.

Leisure Friends

8/10

Excellent

16 Jan 2020

Good location and staff. Breakfast spread is not bad too.

Leisure Partner

8/10

Excellent

30 Dec 2019

Janko

Busy brackfast

A lot of good food at brackfast, but quit crowdy and hard to maintain tables by service. Windows were stranke, condensstion outside and didn't looked clean. To cold in a room, 16 d. C, hard to increase...

Self

8/10

Excellent

11 Dec 2019

Verified traveler

Hotel for easy access to close by activities

It was nicely good and non eventful stay

Business

10/10

Exceptional

19 Nov 2019

Verified traveler

Was upgraded to a junior suite when room not ready. The front desk staff led by manager Alfian was efficient, polite.

Disappointed by restaurant service. Ordered chicken rice at 6pm. It took more than 30 min to serve.

Business Friends

6/10

Pleasant

19 Nov 2019

Verified traveler

Food was not fresh. I ordered chicken rice. The chicken was cooked the day before

Friends_and_family Family

8/10

Excellent

13 Nov 2019

Verified traveler

Breakfast could’ve been better but all in all quite satisfied with our stay.

Leisure Family

8/10

Excellent

09 Nov 2019

Sahlan

Poor room service

Overall it was great experience. Just that the room service(make up room) not on time and they only come when upon requested only. I stay for 3 days, only once they clean up my room. I did hang the 'make up room' tag when I leave my room. Yet when I come back 4 hours later, the room is still not clean.

Partner

8/10

Excellent

09 Nov 2019

Verified traveler

Comfort

I had a lovely stay. The staff were friendly and professional. I’d stay there again!
Cheers,
Clay Bradle

Business

8/10

Excellent

03 Nov 2019

NoRiS

I like it near the seafood restaurant and shopping mall

Leisure Family

10/10

Exceptional

26 Oct 2019

Verified traveler

Good location, nice hotel, helpful staff, near amenities.

Leisure Partner

8/10

Excellent

19 Oct 2019

Verified traveler

Overall ok

Business Partner

10/10

Exceptional

13 Oct 2019

Verified traveler

Great Service , Excellent Staff

Business

8/10

Excellent

04 Oct 2019

Fatihah

clean hotel, love the peace and quite atmosphere too. however, the bellboys were very passive. saw us lugging baggages but they just stood around and did nothing.

Leisure Friends

8/10

Excellent

25 Sep 2019

Verified traveler

Convenient location and within walking distance to nice restaurants and eateries as well as shopping

Friends

8/10

Excellent

25 Sep 2019

Darren

Good location, plenty of food around.
Breakfast not so bad.
Wifi good speed but always automatically logout after not using foe awhile.

Business_and_leisure Partner

8/10

Excellent

04 Sep 2019

Hafiz

Only dislike the carpet as it's a little bit dirty, and drainage-waterflow did not flow through.

Leisure Family

8/10

Excellent

02 Sep 2019

SivadasanKT

General cleanliness and upkeep was good
Did not like the connecting Door provided with adjacent room which was giving lot of sound from other room Sound of hitting door etc disturbing sleep Was staying in Room number 523 This also gives an unsafe feeling for those staying alone please remove this or prewarn the customers of the above arrangement

Leisure Family

8/10

Excellent

13 Aug 2019

Verified traveler

In most hotels disposable toothbrushes are always available in the room, but I don't find them in my 3-day stay Promenade. Only 2 clothe hangers were found in he wardrobe and definitely not enough..

8/10

Excellent

12 Aug 2019

Verified traveler

Need some renovation especially at the lobby.
Breakfast arrangement at Cafe need to organise better

8/10

Excellent

04 Aug 2019

Verified traveler

Very good hotel, good service, good swimming pool!

Leisure Friends

4/10

Poor

31 Jul 2019

Verified traveler

Most, but not all staff had a take it or leave it attitude to guests. Had a problem right from check in.

Leisure Partner

10/10

Exceptional

31 Jul 2019

Verified traveler

Smelly and need to clean carpet
Breakfast can improve in variety

Business Self

6/10

Pleasant

30 Jul 2019

Lisa

The towels were brown and dirty should replace them.
Room is dark, need to improve on the lighting.
breakfast buffet not refilled.

Leisure Family

6/10

Pleasant

20 Jul 2019

Verified traveler

The toilet in the room was blocked and some of the power points were not functioning.

Good location

Leisure Family

10/10

Exceptional

18 Jul 2019

Verified traveler

Good location

Business_and_leisure Family_with_children

6/10

Pleasant

07 Jul 2019

Serena

Nothing Impressive; just fine!

Breakfast is NOT satisfactory; really want to suggest for much improvement.

6/10

Pleasant

04 Jul 2019

frances

room and bathroom was spacious, but the bed sheet was dirty, i found a blood stain, housekeeping is bad, they dont fill up the bathroom amenities properly.
BF was OK mostly Malaysian food, staffs all have unhappy looking face, no hellos or good mornings, the receptionist are the worst.
location is very convenient, abt 10min walk to Imago mall and lots of eatery behind the hotel.

Leisure Friends