1. It states the property would contact you 24hrs before check in. They never contacted me. I messaged them multiple times with our arrival time. NO RESPONSE!
2. Arrived a couple hours later than our arrival time. Still NO response from them to my messages. No email from them about how to check in. Door is locked on outside. Again, no response from them with codes or anything to get in. No number to call. Waited 15 minutes until a couple came out. We went in. Wandered around, asked numerous people who lived there and no one knew the \"hotel\". Looked on second floor, nothing. We were getting ready to leave the building when a guy came out and asked if we needed help. Turns out it was the guy who runs the hotel. He let us in. Told him I tried messaging multiple times and no response. Tells us room wont be ready for another 20 minutes. I told him thats unacceptable. Check in is at 10am and it says on there the max late time they could be ready is 12pm. Here it is almost 1pm (13:00). He could not understand enough english and sent the cleaning girl out. I explained to her. She said 10 more minutes. Finally 15 minutes later I kicked her out of the room because we had tickets for the Basilica and could not be late. She was rude.
3. The room is \"dirty\". The shower door is broken and falls on you. Mold around the shower. Bed is very hard.
I would not recommend this place to anyone. Extremely unprofessional!