Name: Holiday Inn Auburn-Finger Lakes Region
Address: 75 North Street, Auburn, 13021, US

6/10

Pleasant

26 Jul 2026

LINDA

Beds were comfortable. The door was heavy and slammed. You could hear it from other rooms.

6/10

Pleasant

22 Jul 2026

Angelica

The staff was accommodating while our room was not ready yet. I thought it was a continental breakfast but it was made to order and one of us didn't have time to wait so we skipped it altogether.

8/10

Excellent

13 Jul 2026

Anthony

I’ve stayed here 5 times and the pool has been out of order everytime. No discount offered ever. I book places with a pool because I want to use it.

Self

10/10

Exceptional

07 Jul 2026

Hasni

The guy at the desk was nice and helpful. This one of the cleanest Holiday inn I have seen. Keep the good work

Self

10/10

Exceptional

05 Jul 2026

Scott

Great service and comfortable accommodations. Good breakfast and service

Self

10/10

Exceptional

03 Jul 2026

Sonja

Load more coffee

Self

10/10

Exceptional

03 Jul 2026

Brianna

I

10/10

Exceptional

29 Jun 2026

Lucille

The staff was very helpful. The room was clean. But the carpet Apparently had just been shampooed. It was still wet & the room was very damp. I did not complain because I was exhausted & just wanted to go to sleep. I had to put the heat on high to try & dry up the carpet. Had a difficult time keeping the heat on. The wall paper with all the circles has to go. It is so bad & I thought it would have been replaced by now. The soap & shampoo does not smell good. I would go with a vanilla or coconut scent.

Self

8/10

Excellent

22 Jun 2026

Karen

Clean and quiet. Very helpful and welcoming staff. EV charging available. The property is a little old, but the rooms are clean and bathrooms have been updated.

Friends_and_family Friends

8/10

Excellent

22 Jun 2026

Joyce

The Holiday Inn is one of my favorites. The staff are very nice. The rooms are clean and it's in a great location in downtown Auburn in walking distance to everything.
The only thing I don't like about it is the fact that it's not pet friendly. Pets are not allowed you will need to find other accommodations for your family pet. But overall it's a great place to stay at.

Friends_and_family Family

4/10

Poor

18 Jun 2026

Marianne

Hello,

As a travel agent bringing my clients and friends for an overnight stay for a wedding we were attending, it was altogether disappointing. Allow me to explain the many reasons why.

We arrived on schedule and tried to check in at 3 pm, we were told there were NO rooms available. We were told we could change in the lobby bathroom.

When we finally were able to check-in around 3:25, we brought all of our stuff to one room because only 1 room was available at that time. All 4 of us were trying to not be in each other’s way, we missed the last shuttle to the wedding venue.

When we decided to take our car after having driven 4.5 hours, having missed all of the shuttles, the second room became available. It was a Doubles room (not a King like had been requested) and it was too late to do anything about it then or risk being late for the ceremony with no time to spare.

Upon return to our room, there were finger mark stains (picture #1) above one of the beds and there was some sort of faint brown stain (blood? Tea? Coffee? ON the sheets on one of the beds.

I would appreciate a full refund for our stay. It was a embarrassing experience overall.

Thank you,

M.S.G

Friends

10/10

Exceptional

15 Jun 2026

Tiffany

This was an excellent hotel. Exceeded my expectations. Roxanne, the waitress at breakfast, was so kind to us and so helpful with our toddler daughter, she was VERY APPRECIATED and made our breakfast memorable.

Family_with_children

10/10

Exceptional

14 Jun 2026

Anil

This is an excellent hotel in the Finger Lakes. The staff is friendly and helpful. I really liked the indoor atrium and pool, which was a different look. The one thing I didn’t like were the barn doors on the bathroom. I hate this trend as it makes things very uncomfortable with respect to bathroom privacy (no locks and gaps in the door). Otherwise, I highly recommend this property.

Family

8/10

Excellent

06 Jun 2026

Thomas

The staff was very helpful. The facility was well kept. The beds were very comfortable.
On the negative side, however, the restaurant was not open for some reason on our first night, and the bar was not open for all of the advertised hours. Also the pool was closed for maintenance for our first night

Friends

2/10

Poor

04 Jun 2026

Nick

AC dies nearly every night in my room, the room itself was gross and crude with a disgusting plywood flap over the AC

Bathroom towels had hair in it, toilet didn’t like to flush

Overpriced for the room you’re getting.

10/10

Exceptional

02 Jun 2026

Elena

We had a great stay. The room was clean and spacious and the bathroom was clean as well.

Family

6/10

Pleasant

31 May 2026

Mark

The room wasn’t the cleanest. The staff were nice and helpful and it’s in a convenient location.

Partner

6/10

Pleasant

25 May 2026

Joyce

If you stay at this or any other Holiday Inn, you’d better be very limber with good knees or bring a toilet seat riser! The toilets are like the ones in grammar schools!!

Partner

10/10

Exceptional

19 May 2026

Dorothy

Great hotel

Friends_and_family Family

10/10

Exceptional

13 May 2026

Eva

This hotel was a very nice surprise! The man at the front desk was very friendly and helpful. The establishment was clean, well decorated and extremely comfortable beds. I was just stopping in for a night but I wish it would have been a longer stay!

Family

10/10

Exceptional

12 May 2026

Hanan

The beds were very soft and comfortable, the room was pleasantly warm, the coffee maker was clean and the hotel offered me all of the amenities I love: a big screen TV (I watched a marathon of favorite movies), a beautiful refrigerator and microwave, plenty of storage space, comfortable chairs, nice lighting, the basic bathroom supplies (toilet paper, tissues, shampoo, conditioner, hand and body washes, and beautifully absorbent towels), and a big window with a great view of the prison and parking lot, which believe it or not, was interesting. The window was a plus because I could experience the sunrise and sunset.
Having had a much-appreciated, decent night’s sleep, I will likely stay there again.

Partner

10/10

Exceptional

11 May 2026

Crystal

Staff was efficient, friendly, and most helpful. They went above and beyond in securing a refund from expedia when we had a family emergency, as we had to leave a day early. The breakfast was excellent as well.

Partner

8/10

Excellent

10 May 2026

Artina

Nice sized rooms with complimentary water, coffee, and tea.

Friends_and_family Friends

8/10

Excellent

08 May 2026

Paul

Overall a nice stay. Nice staff.

Self

10/10

Exceptional

08 May 2026

Edith

Sheldon is an extremely good hospitality team member. Friendly, knowledgeable of the property and of Auburn, very helpful without you needing to ask.
Facilities are functional for short term stays. Everything is reasonably clean.
Eatery on premises produces better than expected food at competitive prices. Staff is very helpful, friendly & efficient.

Self

6/10

Pleasant

03 May 2026

hollie

The room was clean- but the AC unit would click on for about 10 secs and then we were stuck with 75 all weekend. ( we had directions but still didn't work).The beds were very comfortable but the elevator was out for most of the weekend. The room backed to the atrium so it was kinda loud from the pool goers. Staff was great- even took care of distrunteld patrons as the hotel was full the entire weekend. I'd give it 3 stars overall.

Business

10/10

Exceptional

27 Apr 2026

John

All staff were professional and helpful. Clean facility and breakfast was great

Partner

10/10

Exceptional

26 Apr 2026

Dennis

Staff was very courteous and helpful.

Friends

6/10

Pleasant

21 Apr 2026

Bernna

Ok

10/10

Exceptional

18 Apr 2026

Balpreet

Great hotel and great service.
Breakfast is not included but that’s ok.
Only thing I wasn’t a fan of is that the pool is central to all rooms so no privacy at all.

Family

6/10

Pleasant

07 Apr 2026

Michael

NIce place, but lots of renovations. Never got a full sleep. But to be honest... I was a late nighter. Noise started around 8am. So I am trying to be fair. Bad timing i suppose.

Self

10/10

Exceptional

31 Mar 2026

Thomas

Yes I like the buffet bread and choices were good

8/10

Excellent

30 Mar 2026

Teresa

Would be nice to have breakfast included or at a more reduced price. Also, the area around the pool area needs WAY more tables and seating!

10/10

Exceptional

22 Mar 2026

Sandra

Room was in a good location and perfect for traveling around the Auburn area.

Partner

10/10

Exceptional

16 Mar 2026

Amy

Everything was great, would stay again!

Family

8/10

Excellent

09 Mar 2026

Kelli

The room was comfortable. It was a little loud due to the location of the room in the hotel.

Family

4/10

Poor

08 Mar 2026

Dale

This was an extremely nice property, except for some minor inconveniences. A bunch of local kids and their families were staying at the exact same time and the staff did very little to stop the kids for running all over the halls, knocking on doors and running away at 10 pm. The pool, which is the whole reason we booked this location was closed. It did end up opening, but only for an hour and a half. The website says it’s open till nine however, they close it at eight on a Saturday. We also requested extra towels which the staff was too busy to get us at the time, but said they would have somebody deliver them to our room which they never did. the bathrooms doors don’t have locks and have sliding barn doors with toilets that sit very close to the ground. Our shower didn’t drain very fast and the whole bottom of it had a bow so once you started to use any soapy products, it made it very hard unless you were standing sideways. All in all the hotel could be a great place, but there were definitely inconveniences.

Family_with_children

8/10

Excellent

03 Mar 2026

Gail

Good.

Self

10/10

Exceptional

01 Mar 2026

Rachael

Room was spotless, staff was great and accommodating!

Family_with_children

6/10

Pleasant

28 Feb 2026

Candee

The people were nice. The hamburgers were delicious. The room was clean. The toilet did not work properly and the old elevator was scary. The hall rugs were dirty.

10/10

Exceptional

23 Feb 2026

kyrstyn

Very clean, nice staff

Partner

10/10

Exceptional

14 Feb 2026

Anthony

From the mom and I arrived on Wednesday nights, the staff was super accommodating. Giving me a few extra incentives as well as making some changes to the reservation so that I was comfortable during the entire stay. I even got a couple of texts throughout my stay to make sure that everything was great. The breakfast is amazing and the room is spotless.

10/10

Exceptional

12 Feb 2026

Norm

Wonderful staff. Clean room. Great location. Safe plentiful parking. Free coffee. Breakfast for sale, but reasonable and very good.

Business

10/10

Exceptional

10 Feb 2026

Sandra

Staff very friendly and room was comfortable

10/10

Exceptional

02 Feb 2026

Timothy

Everything was great!

8/10

Excellent

01 Feb 2026

Macayla

Room was clean and desk was very helpful .

Leisure Family

6/10

Pleasant

01 Feb 2026

Ray

Very limited pool hours - 10am - 8pm

10/10

Exceptional

29 Jan 2026

Stephanie

I wanted to use the pool before work and they made accommodations for this since it was outside their normal pool hours! I greatly appreciated it!

Business Self

8/10

Excellent

26 Jan 2026

Shontelle

The staff was great, the room was clean but a little dated.

Friends_and_family Friends

10/10

Exceptional

25 Jan 2026

Maurice

I had a wonderful stay at the holiday inn. Staff was respectful and helpful at every turn. The wifi was capable, and the tv setup was ideal. The pool area was busy, but I loved it. Will return, had a great experience

Leisure Partner

10/10

Exceptional

24 Jan 2026

Rebecca

We were there in Room 511 from Tuesday through Friday morning, and only requested room service once. Cleaner vacuumed one room, but not the other, and did not take all the garbage out. OTHER than that, everyone was courteous, breakfasts were great, hotel was clean.

We are both fairly handicapped, and would strongly suggest that all rooms have a grab bar for the very low toilet and one bar INSIDE the shower on a wall.

Partner

10/10

Exceptional

19 Jan 2026

maxime

Cozy, clean and incredibly friendly staff!

10/10

Exceptional

17 Jan 2026

Amy

Clean room, and awesome staff!!

Business

4/10

Poor

11 Jan 2026

Cande

I had to change rooms. The first one had hair in the bed and tub.

8/10

Excellent

11 Jan 2026

Steven

Clean room, a little dated and worn. There is renovations being done in a lot of areas. The pool in the middle of the atrium makes for a very noisy echo environment full of screaming kids.

Business

10/10

Exceptional

02 Jan 2026

Amy

I love this hotel. I stay here about 8 times a month for work travel and the staff is fantastic, Nichole and Sheldon at the front desk are wonderful. The room is clean and best are so comfy.

Business

2/10

Poor

01 Jan 2026

Steven

No breakfast was given hotel was disgusting. The room was extremely dark and had to use flashlight. Wasted 30$ in gourmet ice cream. Cause the freezer in room didn’t freeze. Bathroom door wound not shut and crack in bottom of door. The halls smelled like mold and very musty. Half of the elevators were out of order. So was a struggle finding Ada . Was a group
Of teens drinking smoking on side door yelling and throwing shovel, when I notified staff I was told i should call police . Wouldn’t recommend this place. Review posted and bbb notified

Leisure Family_with_children

10/10

Exceptional

30 Dec 2025

Danalis

Yes everything was perfect

Leisure Self

10/10

Exceptional

26 Dec 2025

Amy

I stay here frequently due to traveling to work at the hospital. The rooms are clean and the beds amazing. Staff, Sheldon and Nic

10/10

Exceptional

23 Dec 2025

Dennis

The room was very comfortable with a lot of \"extras.\"
Staff was friendly, efficient and couldn't have been more kind. It was like staying with family !

Business_and_leisure Self

10/10

Exceptional

21 Dec 2025

Colleen

Very nice stay. Room was clean. Quiet. Staff was very friendly. Small problem when I couldn’t find parking one night, but I managed.

10/10

Exceptional

13 Dec 2025

BJ

Clean spacious room. Courteous staff, especially front desk and the Breakfast Room ladies. Two weeks ago when we stayed we expressed our concern about the low toilets as my wife has had a knee replacement and is waiting to get her other Knee done. Anyways the lady on the desk changed our reservation on the 12th to an accessible room which was great. The room was on the first floor which was a plus as my wife has a fear of heights and on our last stay we were on the top floor with the glass wall facing the court yard and pool which didn't go over well.

Leisure Partner

10/10

Exceptional

13 Dec 2025

Jean

Yes clean room and very friendly staff

6/10

Pleasant

11 Dec 2025

Catherine

Comfortable beds and every staff member we interacted with was great! The room was clean and everything worked. Unfortunately they used really cheap doors that don't quite fit the frames. Any noise in the hallway comes right into the room. We had a room that connected to another, and there was about an inch gap between the floor and the bottom of the door. We heard every word, cough, laugh, baby cry, etc, from that room as clearly as if they were sitting at the end of our bed. Thankfully nobody was staying up all night but it made the room feel a lot less private. (By contrast, there was zero noise from the room on the other side!) Convenient location and good price but staying here is a bit of gamble, depending on how well behaved your neighbors are.

Partner

10/10

Exceptional

11 Dec 2025

Dina

Clean room, the staff was very considerate and helpful

Business_and_leisure Self

10/10

Exceptional

09 Dec 2025

Pamela

Clean room, friendly staff

Friends_and_family Family

8/10

Excellent

08 Dec 2025

Suanne

Staff
clean rooms

Leisure Family

8/10

Excellent

06 Dec 2025

John

The breakfast buffet, when offered, is much better than the breakfasts ordered off the menu with its variety of breakfast breads and fresh fruit.

Leisure

8/10

Excellent

06 Dec 2025

Doug

Overall stay was exactly as expected from HI.
We stayed in room 303 and it may have been the worst mattress experienced in a long time.
Spenta career travellung on business and personal so i have experienced hotels at all levels

10/10

Exceptional

06 Dec 2025

Anne

Stayed on Tuesday and Wednesday nights. Nicole and TJ at the front desk were both very friendly and helpful and fun. Nicole was extremely knowledgeable about the area attractions and restaurants in Auburn and Skaneateles. Her suggestions were spot on.
The breakfasts were amazing and worth adding on to the booking. Thursday a.m. we requested breakfast to go because a snow storm had started and we wanted to get going before it escalated. Brenda and Mindy were excellent both days and got everything packaged including napkins utensils and condiments Thursday am.
The suite worked out well for the 3 of us. We did ask for extra towels, which TJ gave us while we were at the front desk.
There were 2 sinks which was great but the one outside the bathroom didn't have a wastebasket- requested one but never received it. We had to ask for and and did get soap for that sink as well.
Very good shower! Very Low toilet- yikes on first seating!
Would stay there again.

10/10

Exceptional

04 Dec 2025

Peter

The room was very nice and clean. Will stay there again.

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

BJ

Courteous staff, clean room

2/10

Poor

16 Nov 2025

Carl

Room was gross and we had to get a new comforter because it smelled like someone used it to wipe their butt.

Leisure Family_with_children

8/10

Excellent

10 Nov 2025

Heather

Clean rooms, nice pool area, friendly staff. Easily accessible from all directions and easy to find.

Leisure Family

8/10

Excellent

09 Nov 2025

Jeffrey

Clean room, accommodating staff

Leisure Family

10/10

Exceptional

09 Nov 2025

Jeffrey

Room was clean. Bed and pillows very comfortable.

Leisure Partner

6/10

Pleasant

03 Nov 2025

latoya

Elevator broke, linen was dingy looking. Sheldon the receptionist was kind and welcoming

Business_and_leisure Family

8/10

Excellent

28 Oct 2025

Doug

All good as anticipated

Leisure Partner

10/10

Exceptional

28 Oct 2025

Stewart

The staff is awesome!!

Business Partner

10/10

Exceptional

27 Oct 2025

Saji

Okay

Leisure Family

6/10

Pleasant

26 Oct 2025

Mindy

The heater only produced cold air so it was cold all night.

8/10

Excellent

26 Oct 2025

Maryanne

Location was convenient. Staff was very friendly and helpful.

Friends_and_family Friends

4/10

Poor

25 Oct 2025

Jeremiah

Checking in took over 15 minutes. The building was run down and dirty. The heat in our room didn’t work. We even read the directions on the thermostat and it continued to blow cold air. It was really noisy downstairs to the point it woke me up after 11pm. Very unimpressed. I will never return to this hotel again. Definitely not worth the money.

8/10

Excellent

20 Oct 2025

Lucille

The property was clean outside & inside. The door to our room did not lock. Called the desk & someone came within minutes to fix it. We had dinner in the bar area & the food was mediocre. The poor waitress was trying to take care of the bar & wait on tables. She was over worked. The air conditioner & heater did not work but I did not report it until I checked out.

Leisure Partner

10/10

Exceptional

20 Oct 2025

Laurel

Good location, friendly and helpful staff, clean and comfortable room!

Friends_and_family Friends

10/10

Exceptional

15 Oct 2025

Heather

Safe

Friends_and_family Family

10/10

Exceptional

13 Oct 2025

HECTOR

I don’t know about the drinks but the place is very quiet.

8/10

Excellent

13 Oct 2025

Heather

If I were to stay again, I would ask for a room that doesn't look out over the indoor pool. Too noisy.

Leisure Family

10/10

Exceptional

28 Sep 2025

Paul

Hotel staff were super friendly. Room was very clean and bed was the most comfortable hotel bed I’ve ever slept on. I will be returning to Auburn Holiday Inn in the future.

6/10

Pleasant

12 Sep 2025

Cody

The staff was helpful but this is a very old hotel that was remodeled. It's in ok shape. The elevators sounds scary so I took the stairs. The price per night is way too high for what this property has to offer. It should be about half of that.

Leisure Family

10/10

Exceptional

11 Sep 2025

Nancy

All the staff were very friendly and accommodating. Also, the breakfast and the 2 servers were top rate. It was worth it to have a hot breakfast before we hit the road! Thank you, we'll be back.

10/10

Exceptional

05 Sep 2025

Johanna

Clean room and very nice staff

Leisure Family

8/10

Excellent

24 Aug 2025

Jamian

Staff was friendly and the property was clean. In a convenient location.

Leisure

8/10

Excellent

24 Aug 2025

Martha

It was a nice place

Leisure Partner

6/10

Pleasant

22 Aug 2025

Kristen

The hotel had the amenities needed however we had to wait almost two hours past check in for our rooms to be ready and one of our rooms smelled awful.
The Staff were friendly and helpful and the Hotel was clean.

Leisure Family_with_children

8/10

Excellent

21 Aug 2025

Verified traveler

The plus's outweighed the negatives

Requested a king bed. Room had two double beds. No comfortable chair. Bathtub instead of a shower. All that said. The price was reasonable. Breakfast although it was not free was excellent and the hotel staff very friendly and welcoming. I would stay at this hotel again.

Partner

10/10

Exceptional

16 Aug 2025

Franklin

Nice hotel

Business Self

6/10

Pleasant

13 Aug 2025

Verified traveler

The staff members we encountered were very nice. The restaurant food was good. Everything was fine until I was about to take a shower. The tub was dirty.

Friends_and_family Friends

10/10

Exceptional

11 Aug 2025

Joyce

The room that I checked into had pluming issues with the bathtub. After I brought it to the attention of the staff on duty, she went above and beyond to relocate me and my daughter into another room. The entire front desk receptionist staff were very nice and helpful. I would definitely recommend this Holiday Inn to friends and family members.

Business_and_leisure Family

10/10

Exceptional

04 Aug 2025

Luis

Great hotel

Great food and service and the rooms very clean and comfortable I will recommend and for sure I will stay there again

Partner