Name: Inn At The Finger Lakes
Address: 12 Seminary Ave, Auburn, 13021, US

6/10

Pleasant

05 Aug 2026

Deanna

The hotel room itself was clean, and you could tell housekeeping does well, but the property and hotel is extremely dated, and smelled of stale smoke. The halls could be a little sketchy at times. Check-in utilizes a virtual check in assistant, which was different than I’m used to. Location was good, close to busy roads and downtown!

8/10

Excellent

04 Aug 2026

Christy

There is no on site staff.

4/10

Poor

02 Aug 2026

Jennifer

Hidden fees, virtual check in, no front desk staff, trash all over the outside, bathroom needs maintenance. Left a day early.

10/10

Exceptional

28 Jul 2026

Eleanor

Parking was great. Very pet friendly. Staff was very polite, efficient, courteous. Property could use some small cosmetic repairs but overall nice property

6/10

Pleasant

27 Jul 2026

Dean

Overall a clean, nice stay but nothing special. My primary complaints were that the room smelled very musty when I first walked in. I got used to it and so could live with it. The other issue is that that receiver box for the TV is located BEHIND the TV. Which means that remotes don't work when you point it AT the TV. You have to lean AROUND THE SIDE for the receiver to pick up the signal from the remote, making something like changing the channel a challenge. But the staff was nice and the hotel is centrally located so you can walk to the restaraunts and pubs. Definitely take the walk and check out Moondog Lounge. Great live music!

8/10

Excellent

27 Jul 2026

Louis

Check-in at entrance kiosk was weird. The process was with the receptionist remote on video. There was a 5 second delay in communications and poor audio on both ends making conversation difficult. Had to agree to a $100 deposit with an unexplained additional tax to be taken from it. There was no staff on site at 5:30 pm check in. In the morning, there was a person at the desk who explained Expedia has not updated thei system to collect an additional NY 3% room tax. She also maintained nice fresh coffee there.
There were 6 EV level 2 chargers available for $0.30 per kWh.
Short walk to town center with a small Wegmans.
Would consider staying there again.

6/10

Pleasant

26 Jul 2026

Carolyn

Good location. Furniture is tired but bed was comfortable and the bathroom was clean. For the price it was good. Grounds weren't very well maintained.

8/10

Excellent

24 Jul 2026

Elizabeth

Pet friendly and close to everything!

4/10

Poor

22 Jul 2026

Valerie Kenyon

I had stayed at this property previously, but will not be staying here again. The room was clean enough, the bed comfortable enough. Plenty of towels, although they were very, very thin. More like something you would relegate to car-washing rags.

After checking in, I went to my car to retrieve my luggage. There was a *very* disheveled man, barefoot, seemingly unhoused, walking across the parking lot, who sat down on the steps adjacent to the side entrance. As I approached, laden with luggage, he jumped up, pulled a keycard from his pocket and opened the door for me. A hotel guest, perhaps? Very polite, clearly harmless, but not a little disconcerting.

The stairwell on the Seminary Ave side of the building had a large puddle of water on the floor, Based upon the color, it must have been there for quite a while. The stairwell on the John St side of the building had a strong urine smell. Both stairwells were dirty and in need of a good scrubbing and a coat of paint.

And despite this being a non-smoking property, the odor of weed was easily discernible on the first floor, John St side of the building. Was it hotel guests, or people I saw hanging around outside the door?

4/10

Poor

21 Jul 2026

Robert

The place is a dump

Family

10/10

Exceptional

16 Jul 2026

Patti

Room was nice very clean Staff was helpful when I needed extra blankets and toiletries. Parking was tough one night due to a wedding.

Family_with_children

2/10

Poor

16 Jul 2026

John

I had a reservation for three days and needed to change it because of work. I stayed one day and wanted to cancel the other two. I was charged the full rate for all three days even though I only stayed one day on the property and requested through Expedia, who contacted the property a refund for my two unused days. I was initially told I would be penalized one full day ($80) for the change.

I ended up being charged for the full three days.

For the price I ended up staying for my one day stay I could’ve stayed in a top-notch hotel.

Expedia contacted the hotel who said they would not honor the cancellation.

Complete crap for a low budget hotel.

Self

8/10

Excellent

15 Jul 2026

Jatinna

Old buliding and grounds needs to be updated but it is very clean and fresh room. Great housekeeping. Very quite, business trip.

8/10

Excellent

13 Jul 2026

Denise

Hotel was ok for price point. No breakfast
was offered which was in booking description No exhaust fans in bathrooms
Light fixtures in bathrooms need a good
cleaning. Room with double beds was large
and beds were comfortable

6/10

Pleasant

13 Jul 2026

Denise

The hotel was older but the room was ok with good beds. The first room had no plug in the sink and the second room could have used some cleaning of the lights above the bathroom sink looked like black mold
Inside the fixture and there were no exhaust fans in the bathrooms. The hotel was located
close to downtown so you could walk to nice
restaurants. Overall the hotel was ok for the
price point. No breakfast was available

Friends_and_family Family

8/10

Excellent

12 Jul 2026

Alexander

For the price it is Ok. I wasn’t expecting anything fancy

Partner

6/10

Pleasant

12 Jul 2026

Jane

This hotel is looking tired(cracked, hazardous sidewalks, boarded up window, parking lot potholes etc...). The person checking us in seemed uninterested and provided no welcome, or any indication that she was done checking us in. The room was clean but very small and the a/c made the room feel damp. Not a lot of value here but if you need a place to stay for a night, this place feels safe and adequate. For coffee lovers, there's a DD around the corner (2 min. walk).

Friends_and_family Family

6/10

Pleasant

11 Jul 2026

Beth

The front desk was very helpful. I'm so sorry that I forgot her name but she went out of the way to make sure I was able to check in early. As far as the upkeep of the hotel -- it needs some major remodeling.

Self

10/10

Exceptional

11 Jul 2026

Keith

Great location and perfect for what we needed for a lacrosse tournament

Family_with_children

6/10

Pleasant

09 Jul 2026

Peggy

The property/inn was adequate for what we needed. The room was clean and we felt safe. The virtual check in kiosk was cumbersome to use and I missed having staff to assist. The ice machine was either empty or not working. The hallway had a broken kid’s necklace on the floor that was there the entire time we were there so I know it wasn’t vacuumed. And unfortunately police were present for problems in the parking lot three times which left uncomfortable. For the price I expected more.

Partner

8/10

Excellent

08 Jul 2026

Tracy

Check in was not that bad. We had no issues, there are some cosmetic maintenance issues, but it really did not affect our stay.

Partner

10/10

Exceptional

07 Jul 2026

Gregory

Self check in kiosk was a little awkward, but the inn was very comfortable and clean and affordable.

Would definitely recommend and stay there again.

8/10

Excellent

06 Jul 2026

Paul

Overall we had a good stay. The hotel does not have a breakfast option and the lobby area is fairly sparse, but the rooms were quite nice and the beds were very comfortable.

Family_with_children

10/10

Exceptional

03 Jul 2026

John

We have been using this hotel for many years. The rooms are always clean and the staff helpful.
It is still a little strange checking in to a kiosk. No one really at the desk. Have to call the attendant or see a staff member.

Partner

10/10

Exceptional

01 Jul 2026

Sheryl

My room and bathroom were clean, even though there were a few worn spots on the night stand. The bed was comfortable and sheets clean. The sitting area was nice and I appreciated the long desk as I was there on a work trip. LOVED the window seat!
For the first time, I checked in the vestibule with a live attendant on a check-in screen machine. The process was fine, just different.

Self

10/10

Exceptional

30 Jun 2026

Barbara

This was a very nice place, clean and comfortable. The virtual check-in process was a little weird but it actually worked fine and probably is more efficient for the company. But I wasn’t sure if it would have been easy to connect with an employee if there was a problem.

Partner

8/10

Excellent

29 Jun 2026

Caitlin

Not a bad spot for a quick overnight. Hotel and room was clean.

Partner

6/10

Pleasant

28 Jun 2026

Scott

No comment

2/10

Poor

24 Jun 2026

Patricia

There was a virtual check in machine that was a terrible experience. I couldn’t hear what the screen was saying, the volume was too low and the person (?) on the screen could not make the volume louder. The lobby door was locked so I couldn’t access an actual live person. When a human came to assist the experience improved exponentially! The person was kind, friendly and helpful.

10/10

Exceptional

22 Jun 2026

Monica

The was comfy, coffee was good, but checkin was challenging because the person on the screen put her hand in front of her mouth and I could barely hear her! I asked her to speak louder and she couldn't or wouldnt!

Self

8/10

Excellent

17 Jun 2026

Sylvain

The building is old. There was nobody at the desk when we arrived at night. The check-in was done entirely in virtual (Zoom/Teams style video call).
It took a couple of tryout to have the cards assigned to our room. But, look, for the price, that was okay. The lady in video chat was very nice. The room itself was clean. So, if you just need a room to sleep, that is more than okay for the price.

Family_with_children

6/10

Pleasant

16 Jun 2026

David

I hated the check in system

10/10

Exceptional

16 Jun 2026

Stephanie

Room was very nice! Really liked the windows seat, not sure if it's a feature in every room, but was by far my favorite. Staff was nice when available. Bathrooms seem a bit outdated, but all in all a nice hotel and nice rooms. Great location for walking around and getting places like Byrne Dairy or Tops grocery store. I liked my stay and experience!

Self

4/10

Poor

16 Jun 2026

Crista

Stayed on the 1st floor with a service dog. The room smelled awful - like wet dirty dogs, and my dog is cleaned weekly and doesn't smell at all. Even she noticed the smells and was sneezing. The price was cheap so I didn't expect much but the air conditioner did not work at all, not even the fan so it was hot in the room, making the smells worse. Tried to call the front desk - phone did not even get a ring tone, besides there was no one at the desk at check in because check-in is electronic on a monitor in the lobby. There are NO real pepole to talk to here. The TV was on when I entered the room for the first time which was odd to me, but then I realized why when I tried to turn it off - it doesn't turn off at all - AND, you can't unplug it becuse the plug is somewhere unaccessible! The carpeting was just about worn through in places, stained along with the walls and the bathtub but the bed was okay, comfortable and had the entire mattress wrapped in a protector covering. I did get a couple little bites but didn't see any bed bugs or bed bug markings anywhere. Take your chances I guess - you get what you pay for. :(

4/10

Poor

15 Jun 2026

Charles

bathroom fan didn't work, only1 light worked in the room, no tv service and no one at the desk to report the problem too. Very dissatisfied

Friends

2/10

Poor

14 Jun 2026

Lydia

Check in: This place is impossible to get ahold of. Call the front desk and you get routed to an AI agent. Went to check in and it is with a virtual receptionist that has no clue about the property, where our room was, etc. No staff at night. Zero hospitality. Booked this through hotels.com but when we arrived we had to pay an additional fees which made the room even more unreasonably priced.
Would have left if we had not been desperate for a place to stay, lucky for them. Peeling wallpaper, shower did not drain, mouse traps. The worst part is we were in town for an event so unfortunately on top of all of this we paid almost $200 for the night. They didn’t even have decent coffee.

Friends_and_family Family

4/10

Poor

07 Jun 2026

Daniel

The room was dirty, with crumbs on the bed and on the floor. There was a strong, unpleasant smell. The hotel is poorly maintained. The air in the room was especially bad, as if the AC filter hadn’t been replaced in a long time.
We asked to switch rooms, and although the attendant was very kind and gave us clean sheets, there were no other rooms available. It was already after 10 p.m., and we were exhausted — otherwise, we would have gone to another hotel.

Friends_and_family Family

6/10

Pleasant

07 Jun 2026

Deanna

Dumpy, not terribly clean hotel. No staff to speak of (other than room cleaners) — we had to check in through an internet kiosk after hours. The smoke detector in our room was 13 years old. Basically meh.

Partner

8/10

Excellent

07 Jun 2026

Pauline

A decent place to stay the night!

Family

10/10

Exceptional

07 Jun 2026

Michael

We were in town for a wedding and only stayed one night. The check in was quick and the people were friendly. The elevator was a bit clunky, but the room was clean. We didn't notice any weird or unusual odors. The beds were comfortable. It served us well and we would stay again.

10/10

Exceptional

05 Jun 2026

David

I was very pleased with every part of my stay.

Self

2/10

Poor

30 May 2026

shalaleh

Very disappointing...

10/10

Exceptional

29 May 2026

Luis

N/A

Self

8/10

Excellent

26 May 2026

John

clean and quiet rooms! the staff was always trendily and available to assist! Not a fan of the check in process, would have preferred in person staff to handle check in.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Andrew

Hotel does the trick for a cheaper place in Auburn. Room was fine, TV worked, and not hard on the wallet.

Friends_and_family Family

8/10

Excellent

24 May 2026

John

Satisfied, clean, would definitely stay again

Partner

8/10

Excellent

23 May 2026

Sara

The room was clean, but dated. Halfway carpets were worn. Overall decent stay

Family_with_children

8/10

Excellent

17 May 2026

Kevin

Clean and surprisingly quiet. Spacious room

Partner

8/10

Excellent

16 May 2026

Yvonne

I liked that it was central to everything

8/10

Excellent

15 May 2026

Nancy

Was good for the price

Partner

6/10

Pleasant

15 May 2026

R Paul

It was ok in general - nothing outstanding or unacceptable. However, there were a few maintenance issues that should be addressed.
1. Steps leading to the west parking area are dangerously uneven, particularly the bottom step. The stairs have sunk relative to the parking lot curb.
2. The elevator door is noisy (needs fixing) and at times did not open when called to the second floor even though the elevator had come to that floor. Had to push the call button again. Finally, there is no elevator inspection signage. Doesn’t NY require periodic inspections?
3. The tub in our room (207) appeared to be dirty on the bottom. Turns out to be stained or worn but clean.
4. The TV remote can not turn the tv on or off (must use button on tv) and there is no channel guide. Those buttons on the remote either do not work or the remote is not correctly paired with the tv. In addition there was no paper channel guide in the room. Had to spend a lot of time going channel to channel to find something acceptable (9000 to pick from). The tv was on when we arrived.
5. The heat/a/c units are extremely noisy when their compressors are running (derp rumble). We turned ours off but neighboring room units still kept us awake. Again, room 207. Thank goodness it was not summer or winter.

Partner

8/10

Excellent

14 May 2026

Jessica

Great location! Rooms are dated. Bed was comfortable, however, I stayed 3 nights and ended up buying a pillow at Walmart after night 1 because the pillows were so flat. The hotel was quiet and I would stay again.

Friends_and_family Family

4/10

Poor

13 May 2026

JOSEPH

Could not connect to internet. Partial label for password visible on desk but remainder rubbed off. No response from non-existent desk when I tried to get a password. Virtual desk only. No humans at desk on premises. Would not use shower because tub with no safety mat, no hold bar. Slip and fall danger too great.

6/10

Pleasant

11 May 2026

Kyle

Parking was ok. The longest time ever to check in!

Family

8/10

Excellent

10 May 2026

Norman

Was in a good area and would come back

Family_with_children

6/10

Pleasant

09 May 2026

Michael

Place to stay. Slow check in. Tiny room. Fine for what I paid.

Partner

6/10

Pleasant

09 May 2026

Robert

Average amenities, room was adequate.

Self

4/10

Poor

07 May 2026

Sandra

Parking ok

Self

4/10

Poor

05 May 2026

Sandra

Check in was a joke. Ive been charged 3 times for 2 days with which was a total charge of $77, the next charge $182 then at check in another $100 when upgrading my room to accommodate when told no extra charge and not getting the protection for the booking im not sure they will give me any refund. I'll never book here again or through expedia

4/10

Poor

04 May 2026

Daniel

Nothing beds were terrible no xtrs pillows stairwells were disgustingly dirty no outside outlets to charge boats

Friends

4/10

Poor

23 Apr 2026

Lucille

No staff. Everything is virtual. It took forever to get checked in. A poor experience. The bathroom floor was sticky. The room was very small but appeared clean. The bath towels are thin & very small. Thank heavens I am not a big person. A good shower head. Over all I would rate it pour. I would never stay there again.

Self

10/10

Exceptional

20 Apr 2026

Rosa

I was very pleased , our room was clean and comfortable, plenty of parking space very close to coffee shops, definitely will come back.

Family_with_children

2/10

Poor

19 Apr 2026

Cynthia

Don’t waste your money. No blanket or spread on the bed. Towels on the floor in the bathroom. Ceiling paper peeling off. Didn’t stay the night, went and got another room elsewhere. That’s what I get for being cheap.

Partner

10/10

Exceptional

13 Apr 2026

Jackie

Yes

6/10

Pleasant

01 Apr 2026

John

Was an OK place for a short stay at a good rate.

Self

10/10

Exceptional

26 Mar 2026

Cynthia C.

Very clean & cozy

Family

10/10

Exceptional

22 Mar 2026

Mary

Hotel was a little on the dated side but not in a bad way. It was clean, and well cared for. Quiet and no concerns about safety or issues on the property. As I said it was a bit dated, and some things wear more worn than others, but it felt more like coming home. Tons of hot water and friendly faces.

Partner

2/10

Poor

21 Mar 2026

Dani

I’d give zero stars if I could. Rooms and hallways were dirty and had a horrible odor, found mouse droppings in bed of two rooms. Hotel staff (which was not in person) was less than helpful. After 3 attempts at a clean room, we left and booked another hotel near by. We did leave something behind and when we returned to get it, the two people who met us were very rude. After we contacted Expedia regarding a refund since the remote “employee” said the hotel was not responsible for a refund. The Expedia representative said they needed to contact the hotel and wanted the remote kiosk person’s name which she would only give her first name and no other information.

6/10

Pleasant

17 Mar 2026

Stephanie

How could you rate the staff when there wasn’t any. Check in was virtual at a kiosk before you got into the lobby that half of it was taped off due to a leak. The room itself was dark and dated though clean.

Self

4/10

Poor

14 Mar 2026

Bailee

Yes

10/10

Exceptional

02 Mar 2026

Maryann

Clean comfortable and quiet

6/10

Pleasant

16 Feb 2026

Laurence M

I was unhappy that the hotel had zero staff in the building overnight. Not sure how’s that’s even legal?

Leisure Family

10/10

Exceptional

10 Feb 2026

Kyle

It was good but still didn’t get my deposit back

10/10

Exceptional

09 Feb 2026

Darren Mcleod

Clean rooms great service

4/10

Poor

03 Feb 2026

Sandra

I was travelling solo and when i pulled in the parking lot i really didnt get any good vibes. There were no other cars in the parking lot and it was 530pm. Check in was virtual and i just didnt get that \"safe\" feeling. Room was OK but dated. Toilet would not flush and electric outlet under the desk was not attached to the wall. I had read previous reviews but still stayed because i know some folks are dramatic but nope they were not dramatic. I got what i paid for. Lesson learned.

Leisure Self

8/10

Excellent

01 Feb 2026

Suzan

Clean room, elevator makes too much noise closing and opening

Leisure Partner

4/10

Poor

19 Jan 2026

Sandy

No support staff on duty evenings, room was barely clean it wasn't what I'd booked, has high transient population. Never staying there again!

Leisure Family

10/10

Exceptional

18 Jan 2026

Kurt

Nice room at a great price!

Business Self

6/10

Pleasant

12 Jan 2026

John

Clean room, easy check in

Business Self

10/10

Exceptional

09 Jan 2026

Matt

UUUMMMMMMM NOTHING UNUSUAL

Self

6/10

Pleasant

04 Jan 2026

John

Good place to stay for the price .
Work in area and with all the snow have been using this for sleep instead of driving home in horrible snow storms .
Small and clean room . Water needs time to heat up .
First time confusing check in at kiosk, now after a few times .. simple . Good for price !

Business Self

10/10

Exceptional

04 Jan 2026

Jaclyn

The staff was extremely helpful and made you feel comfortable. The rooms were always cleaned..I would recommend staying here.

6/10

Pleasant

27 Dec 2025

Donna

I checked in quickly and was given the room key to my room at the end of the 2nd floor. The hotel was practically empty with the holiday coming. The room was neat and clean. The light over the window seat was not working. I discovered late evening that I had no hot water! I let it run about 10 minutes and it barely got lukewarm. The he bathroom was clean, but is in need of updating. The person on the desk the next morning was informed of my lack of hot water and asked if she could have maintenance check it out while I went out. I thought it was taken care of. Later that night I was going to shower, but after letting the water run for 17 minutes, the temperature was just lukewarm! I was able to tolerate sponge bathing at the sink , but unable to shower during my stay.

Leisure Self

10/10

Exceptional

17 Dec 2025

Cindy

The staff was friendly, the room was clean and comfortable. I'd stay there again

Self

8/10

Excellent

08 Dec 2025

Feng

Parking was easy and staff is friendly and responsive.

Business_and_leisure

10/10

Exceptional

07 Dec 2025

Tricia

Very cleam rooms and friendly staff

Leisure Self

6/10

Pleasant

06 Dec 2025

Jennifer

The toilet, lights and TV did not work in our room.

4/10

Poor

25 Nov 2025

William

Difficult and time consuming kiosk check in. Two attempts. Charging me for a washable candy stain on bed sheet. Interrupted second customer process to have me sign pet agreement she forgot. No copy
given. Water temp tepid not hot. Desk light broken. Bed set 3 feet from night stand and overhead light switch. Room was clean.

sign a form she forgot. Nolppphysical

Friends_and_family Family

8/10

Excellent

15 Nov 2025

Jennifer

I was pleased with my short stay. Only negative for me was a scratchy pillowcase.
Room & bathroom were clean

10/10

Exceptional

10 Nov 2025

James

Yes

6/10

Pleasant

09 Nov 2025

Timothy

Not well maintained, check in is virtual by computer, hard to understand with background noise.

Partner

8/10

Excellent

09 Nov 2025

kim

Room was clean.

Partner

4/10

Poor

30 Oct 2025

Thomas

You have to check in with a kiosk. No onsite staff at check in. Had to wait quite awhile before someone even acknowledged I was there. A very poor, unprofessional system.

Business

8/10

Excellent

29 Oct 2025

Laurence M

Desk staff were awesome. The room was clean.

Leisure Family

8/10

Excellent

28 Oct 2025

Peter

Clean. Weird smell on 2nd floor.

Business_and_leisure Self

6/10

Pleasant

28 Oct 2025

william

Mold on ceiling in bathroom did not like kiosk check in. Did not like having to leave 100 dollars deposit

8/10

Excellent

26 Oct 2025

rick

Mud to drink

Coffee was poor extra charge not explained (small charge$3.40)

Partner

8/10

Excellent

20 Oct 2025

Erica

Needs some updating and the elevator door is not sounding healthy

8/10

Excellent

19 Oct 2025

Miriam

Finger Lakes Inn was easy to get to, and I was driving from lower Westchester. My room was clean and inviting. The staff was polite and were knowledgeable of the area. I lost my hotel key, and a replacement was given without any hassle. The price point was exactly what I was willing to pay. All in all, a very good place to stay. My stay was from 10/11-10/13/25.

Leisure Friends

8/10

Excellent

13 Oct 2025

Urszula

We could walk to a nice brewery for dinner. Coffee was available, but no breakfast. Price for holiday weekend was good. Didn't get wifi. Would stay again.

Leisure Partner