Inn At The Finger Lakes

10/10

Exceptional

02 Mar 2026

Maryann

Clean comfortable and quiet

6/10

Pleasant

16 Feb 2026

Laurence M

I was unhappy that the hotel had zero staff in the building overnight. Not sure how’s that’s even legal?

Leisure Family

10/10

Exceptional

10 Feb 2026

Kyle

It was good but still didn’t get my deposit back

10/10

Exceptional

09 Feb 2026

Darren Mcleod

Clean rooms great service

4/10

Poor

03 Feb 2026

Sandra

I was travelling solo and when i pulled in the parking lot i really didnt get any good vibes. There were no other cars in the parking lot and it was 530pm. Check in was virtual and i just didnt get that \"safe\" feeling. Room was OK but dated. Toilet would not flush and electric outlet under the desk was not attached to the wall. I had read previous reviews but still stayed because i know some folks are dramatic but nope they were not dramatic. I got what i paid for. Lesson learned.

Leisure Self

8/10

Excellent

01 Feb 2026

Suzan

Clean room, elevator makes too much noise closing and opening

Leisure Partner

4/10

Poor

19 Jan 2026

Sandy

No support staff on duty evenings, room was barely clean it wasn't what I'd booked, has high transient population. Never staying there again!

Leisure Family

10/10

Exceptional

18 Jan 2026

Kurt

Nice room at a great price!

Business Self

6/10

Pleasant

12 Jan 2026

John

Clean room, easy check in

Business Self

10/10

Exceptional

09 Jan 2026

Matt

UUUMMMMMMM NOTHING UNUSUAL

Self

6/10

Pleasant

04 Jan 2026

John

Good place to stay for the price .
Work in area and with all the snow have been using this for sleep instead of driving home in horrible snow storms .
Small and clean room . Water needs time to heat up .
First time confusing check in at kiosk, now after a few times .. simple . Good for price !

Business Self

10/10

Exceptional

04 Jan 2026

Jaclyn

The staff was extremely helpful and made you feel comfortable. The rooms were always cleaned..I would recommend staying here.

6/10

Pleasant

27 Dec 2025

Donna

I checked in quickly and was given the room key to my room at the end of the 2nd floor. The hotel was practically empty with the holiday coming. The room was neat and clean. The light over the window seat was not working. I discovered late evening that I had no hot water! I let it run about 10 minutes and it barely got lukewarm. The he bathroom was clean, but is in need of updating. The person on the desk the next morning was informed of my lack of hot water and asked if she could have maintenance check it out while I went out. I thought it was taken care of. Later that night I was going to shower, but after letting the water run for 17 minutes, the temperature was just lukewarm! I was able to tolerate sponge bathing at the sink , but unable to shower during my stay.

Leisure Self

10/10

Exceptional

17 Dec 2025

Cindy

The staff was friendly, the room was clean and comfortable. I'd stay there again

Self

8/10

Excellent

08 Dec 2025

Feng

Parking was easy and staff is friendly and responsive.

Business_and_leisure

10/10

Exceptional

07 Dec 2025

Tricia

Very cleam rooms and friendly staff

Leisure Self

6/10

Pleasant

06 Dec 2025

Jennifer

The toilet, lights and TV did not work in our room.

4/10

Poor

25 Nov 2025

William

Difficult and time consuming kiosk check in. Two attempts. Charging me for a washable candy stain on bed sheet. Interrupted second customer process to have me sign pet agreement she forgot. No copy
given. Water temp tepid not hot. Desk light broken. Bed set 3 feet from night stand and overhead light switch. Room was clean.

sign a form she forgot. Nolppphysical

Friends_and_family Family

8/10

Excellent

15 Nov 2025

Jennifer

I was pleased with my short stay. Only negative for me was a scratchy pillowcase.
Room & bathroom were clean

10/10

Exceptional

10 Nov 2025

James

Yes

6/10

Pleasant

09 Nov 2025

Timothy

Not well maintained, check in is virtual by computer, hard to understand with background noise.

Partner

8/10

Excellent

09 Nov 2025

kim

Room was clean.

Partner

4/10

Poor

30 Oct 2025

Thomas

You have to check in with a kiosk. No onsite staff at check in. Had to wait quite awhile before someone even acknowledged I was there. A very poor, unprofessional system.

Business

8/10

Excellent

29 Oct 2025

Laurence M

Desk staff were awesome. The room was clean.

Leisure Family

8/10

Excellent

28 Oct 2025

Peter

Clean. Weird smell on 2nd floor.

Business_and_leisure Self

6/10

Pleasant

28 Oct 2025

william

Mold on ceiling in bathroom did not like kiosk check in. Did not like having to leave 100 dollars deposit

8/10

Excellent

26 Oct 2025

rick

Mud to drink

Coffee was poor extra charge not explained (small charge$3.40)

Partner

8/10

Excellent

20 Oct 2025

Erica

Needs some updating and the elevator door is not sounding healthy

8/10

Excellent

19 Oct 2025

Miriam

Finger Lakes Inn was easy to get to, and I was driving from lower Westchester. My room was clean and inviting. The staff was polite and were knowledgeable of the area. I lost my hotel key, and a replacement was given without any hassle. The price point was exactly what I was willing to pay. All in all, a very good place to stay. My stay was from 10/11-10/13/25.

Leisure Friends

8/10

Excellent

13 Oct 2025

Urszula

We could walk to a nice brewery for dinner. Coffee was available, but no breakfast. Price for holiday weekend was good. Didn't get wifi. Would stay again.

Leisure Partner

10/10

Exceptional

09 Oct 2025

Jessica

Clean nice staff

Business_and_leisure Self

10/10

Exceptional

05 Oct 2025

Sandy

this was our first day here and we were very impressed! Check in and out was super fast and efficient, the room was clean and quiet. It had all of the simple amenities that we required. would definitely stay here again.

Leisure Family

4/10

Poor

03 Oct 2025

Jennifer

The air conditioning did not keep the room cool enough and was so loud it kept me awake most of the night

Partner

8/10

Excellent

30 Sep 2025

James

Was a bit tricky entering the premises -depending what street you were on.

Leisure Partner

6/10

Pleasant

29 Sep 2025

Carolyn

It was by far the smallest hotel room I have ever been in. It did not look this small in the pictures by any means. The elevator made an atrocious noise every time. Every night the inside main door was left to jar so anybody could just walk in even if you were not a guest. I just think the price was too high for the size of the room but if you don't care about that then it's okay to stay in. It was a one bed queen room that just my husband and I stayed in but I still felt claustrophobic.

Leisure Partner

8/10

Excellent

28 Sep 2025

Brenton

Price is good but it is a little run down

Leisure Family

8/10

Excellent

27 Sep 2025

Gary

The elimination of any breakfast was a significant negative.

Leisure Family

6/10

Pleasant

21 Sep 2025

Jolina

needs some upgrade

Leisure Family

8/10

Excellent

21 Sep 2025

Robert

Had a wedding in the area so it was a convenient and affordable place , everything was great . Just no breakfast but not s deal breaker for us

Leisure Family

8/10

Excellent

21 Sep 2025

Steven

Dated, needs updating

Leisure Partner

8/10

Excellent

20 Sep 2025

Martin

Older building but generally good condition

10/10

Exceptional

17 Sep 2025

Sharon

East virtual check-in as noone on staff at night. Easy parking. Small but clean room.

Leisure Partner

8/10

Excellent

14 Sep 2025

Charbel

The rooms smell like very old. I think they need to air them out and open windows. Probably the due to age of rugs. It's a no smoking hotel but the lobby smells like cigarettes.
Overall clean, but i was very hard to deal with the smell.

Leisure Family

2/10

Poor

09 Sep 2025

Erica

Would never stay there!

I left the hotel shortly after checking in. The front desk clerk was remote, elevator was broken, the main light switch in the room did nothing, it smelt awful, the TV was on, what I would assume was the previous occupant left their empty money envelop on the desk, the door wasn’t overly secure and the microwave was moldy and very dirty. I did not feel comfortable or safe in that location and booked another with in 5 minutes of arriving.

Business

6/10

Pleasant

07 Sep 2025

Mary

No vending machines but walking distance to stores

8/10

Excellent

06 Sep 2025

Ann

Average, not worth 160.00/ night

We stayed here in Fall 2023 - seemed 'better' back then.
Just stayed here Sept 6th-7th - 1 night. Bathroom adequate but looks tired and not updated.
No drain cover on sink? black Mold spotted around tub caulked edge.
But- One really Nice thing - VERY nice hot water and lots of it- made 2 fill ups on a bath I took before bed.
mattress on bed comfortable enough, mattress was encased - did have to retrieve something that fell close to under bed....NOT clean under there.
Cob webs, candy wrapper, dust.
The place needs a 'refresh' ....

Friends_and_family Family

10/10

Exceptional

03 Sep 2025

Daniel

Convenient location. Quiet.

Business_and_leisure Family

10/10

Exceptional

30 Aug 2025

Bartholomew

My only negative for this stay was that during the last week, their elevator kept breaking down and had to take the stairs from the 3rd floor. Other than that one minor thing, i absolutely loved this place and will definitely book again in the future.

Leisure Self

10/10

Exceptional

27 Aug 2025

Wilma

Thank you. Great stay

Leisure Family

8/10

Excellent

27 Aug 2025

Larry

Best value in the area

2/10

Poor

23 Aug 2025

Emilia

I regret paying for this property. The hotel advertises an EV charger, but it is not managed by them since it belongs to the ViaLynk network, so it’s misleading to list it as a perk when you don't help guests to use it and you have to figure it put how it works and how to pay.

Check‑in was through a self‑service kiosk with a remote “agent” who could do little more than take payment and issue keys. Service was unhelpful and impersonal.

The first room (second floor) smelled so bad that within minutes we felt nauseous. After requesting a change, we were moved to a first‑floor room where we soon spotted a mouse running across the floor.

Maintenance is very poor. Furniture, bathroom fixtures, and towels were all worn out or terrible quality. The TV didn’t work, and when I asked for help, I was told the only way to use it was to leave the room door open so the DirecTV signal could reach it.

We stayed the night only because it was too late to find another hotel. The next morning, cockroaches were crawling across the desk.

This property is in unacceptable condition and should not be operating. Save your money and avoid this hotel.

Leisure Family

8/10

Excellent

22 Aug 2025

Mark

Self service check in on a computer kiosk. Good price for basic hotel. Would use again.

Leisure

10/10

Exceptional

22 Aug 2025

Mark

Good not great

Looks great on the outside, the room was nice. Bathroom could use an update. Virtual check in was different but effective. Overall a good stay

Partner

8/10

Excellent

21 Aug 2025

Timothy

Junior suite was very roomy. The hotel is centrally located. Can walk to downtown restaurants and stores. We have stayed there four times and would definitely return.

Friends_and_family Family

2/10

Poor

21 Aug 2025

Marlon

Why not to use Hotel.com/ Expedia group.

Never went there. Cancelled our trip due to unexpected death notification in our family. Called to cancel and requested a refund but was lied to by hotel.com reps along with expedia rep! Clear as day why they were hit with a huge lawsuit for online hotel booking wrong doings! The hotel was not much help either! Waited over three weeks for a response never got one.Heartless!

Friends_and_family Family

6/10

Pleasant

20 Aug 2025

Michael

Not worth what i paid

Leisure Partner

8/10

Excellent

20 Aug 2025

Sharon

Weird check in using a live person behind a video screen. But otherwise clean and safe. Comfortable beds.

6/10

Pleasant

20 Aug 2025

Erika

Virtual check-in was awful! Also advertised as having a breakfast but did not. “Dressed up”
shabby place that is “reasonably” popular prices but looked nothing like advertised.

Leisure Family

4/10

Poor

19 Aug 2025

Verified traveler

Mole in the room

Business

10/10

Exceptional

16 Aug 2025

James

Great place for a great price

The facility is cozy and housekeeping took care of my room each day when I was out. The virtual check-in was odd but easy. Some sketchy characters outside but what can a hotel do about the people around it

Self

6/10

Pleasant

12 Aug 2025

Jose A

Think Twice about this Place

When I checked in the amazing Puerto Rican woman was great, friendly, and informative.
I did deal with another lady because our keys where damaged and she was terrible, not friendly, doesn't know how to say thank you, please, or you are welcome. Another night she told us that it was nice that you got here by 11pm because I don't now how you would get back in your room. @ nights of getting keys fixed.

4/10

Poor

10 Aug 2025

Heather

Not worth it.

This room was very shabby and dirty. Thank god the sheets were clean but everything else was grubby. Dirty dusty lamp, hair on the bathroom floor, something (soda) dripping down the wall. The TV was missing the HDMI cord and didn’t work but I told the front desk and they did fix it. The satellite box is screwed to the wall next to the TV.
Not a place I will ever stay again.

Self

8/10

Excellent

10 Aug 2025

Timothy

Comfortable bed

Leisure Partner

8/10

Excellent

10 Aug 2025

Kelly

The elevator broke down on Friday and then again on Saturday. They asked us to not leave trash outside our door. Didn't need service except for trash. They didn't have a trashcan for us to throw away our trash. They had one for \"small\" amount. The front desk staff originally asked me to go and dump it in the dumpster out back. I'm doing you a favor by not asking for full service. Yet you want me to throw my trash in the dumpster. How about have a place I can put it in either on my floor or in the lobby. The front desk ended up taking my trash for me.

Leisure Friends

6/10

Pleasant

01 Aug 2025

Bruce

Added city tax ???

Added a $4.05 \"city tax\" that I was not aware of. Reviewed itinerary, which indicated all taxes and fees included.

Friends_and_family Family

8/10

Excellent

30 Jul 2025

Blane

Elevator was soooo noisy. Place could use a deep clean.

Leisure Partner

10/10

Exceptional

29 Jul 2025

Michele E

Clean, comfortable, friendly staff.

Business Self

4/10

Poor

27 Jul 2025

Robbie

We had no tv. Had a direct tv remote but no service. Grounds around the property were not maintained. No morning breakfast. For the cost of the stay(over $200 per night) we thought we should have better amenities.

10/10

Exceptional

27 Jul 2025

Brian

rooms were competitively inexpensive to other hotels in the area(on trivago) very clean rooms and all items needed were in the room coffee, microwave etc

One items of concern was the bathroom shower floor didnt have the safety trips on the tub floor making it very slippery I put a towel on floor as to not slip and fall BUT EVERYTHING WAS GREAT OTHERWISE

6/10

Pleasant

24 Jul 2025

Dale

Cost effective, good location, quiet,

Leisure Self

10/10

Exceptional

21 Jul 2025

William

Nice little spot

8/10

Excellent

20 Jul 2025

Sharon

Easy to get to.

10/10

Exceptional

18 Jul 2025

Fred

Excellent place, hate automated check in. Sucks

Business

10/10

Exceptional

15 Jul 2025

Susan

Close to downtown

Leisure Partner

8/10

Excellent

14 Jul 2025

Charles

Good Place to Stay

It was a good stay. Staff were very helpful. The Inn is pretty dated and rooms are a little small. Bathrooms need updates and remodeling. Everything was clean and the staff was great. Disappointed that they did not have complimentary breakfast

Friends_and_family Family

6/10

Pleasant

14 Jul 2025

JOHN

Convenient

4/10

Poor

12 Jul 2025

Fang

The CHECK-IN is BRUTAL!!! Too many corners cut

No front desk at all. You feel like you're in prison, waiting with 3-4 families to use a single kiosk. At least put in a few more if you're trying to save the $20/hr in hiring a nice local person, put multiple kiosks as it takes min 15min per room IF you have a reservation. If not, it takes up to 30m as the scanner on it is constantly falling and guests then need to type everything in on a failing touchscreen. It took us 45min to get checked in with only 1 person in front of use (no reservation) and by the time we were done, there were 4 more groups behind us piling up in the cramped front door area and it felt like prison.

Besides that, the A/C seems to be hacked so it keeps turning off so we had to wake up and keep turning it off and on the first nite. The maintenance guy even said 'this is modified on purpose'. That's just shady and it was the entire of the theme of this place:

Purposely cutting corners to save $5-10 each room.

It's really sad as the rooms and building are nice enough to be a 3star tbh, if they just treated it that way. The workers seem ok but there's no sense of hospitality at all as they are more annoyed when you ask them for anything like missing towels in room (only 1). I don't believe this to be the workers fault but the tone set by management. Wifi is unusable so both my kids had to tether from my room. Parking is impossible after 10p.
Location, rooms (and beds) and building are great. Everything else horrible but fixable if they actually cared.

Friends_and_family Family

10/10

Exceptional

09 Jul 2025

Kristin

Staying for work. Location is good and nice cleanrooms!

Business Self

10/10

Exceptional

07 Jul 2025

Jessica

Would stay again.

We had a nice stay here. The receptionist was very friendly and pleasant. The bed was amazingly comfortable and I'm really picky about beds because of chronic pain. I slept GREAT. There wasn’t breakfast as advertised but there was coffee in the lobby in the morning. It was too much for what it was but it’s very obvious that the building is being taken care of and that the folks running it are working hard to make a nice stay for their guests. Would stay again.

Partner

8/10

Excellent

04 Jul 2025

Ron

NICE

8/10

Excellent

02 Jul 2025

David

Service gets less than 5 stars for virtual check-in. While the person who handled it was fine and the issue was not with her, the lack of the personal touch detracted from our stay.

Friends_and_family Family

6/10

Pleasant

01 Jul 2025

Alison

It was weird using a kiosk in a small lobby to register and took longer.

Partner

6/10

Pleasant

01 Jul 2025

G.

Dirty around the virtual checkin area. No person available to assist with questions.
Room was aging but passable.

Leisure Family

4/10

Poor

29 Jun 2025

Dixie

Outdated, does require a deposit putting this out here because some people don’t know, it’s $100 and they say they let it go when the maid checks out but when we called after 11am, they said they released it at 11:44am. I do have a military bank so i don’t have the “ hold “ ex: paid early. Still haven’t received.

The ac is weird. Pretty sure it goes out at night or doesn’t get as low. Also very outdated.

Remote barely worked room 326 btw.

Crackhead surround the property, i was actually afraid my car was going to be broken into. People digging in the trash.

Spend $40 more go to the Hilton. I learned my lesson, let my mistake be your lesson. You already are going to be putting a deposit down for $100 so really , you have more spending money by like $60. I dont know, super weird.

Yes, the elevator makes a weird noise. 😂

Leisure Partner

6/10

Pleasant

29 Jun 2025

Verified traveler

Auburn NY

If the property was non-smoking, people weren’t being compliant, but our room was fine. It was nicely decorated but I couldn’t help worrying about the “dip” in the bathroom floor with the loose tiles.

Older property that the owners are doing the best that they can, and if they succeed, it will be a gem!

Friends_and_family Family

6/10

Pleasant

28 Jun 2025

Wayne

They are trying

Leisure Pet

6/10

Pleasant

25 Jun 2025

Jim

Clean room but stains in tub and toilet. Alsp no front desk attendent at night or at checkout in the am. Good price, plenty of tv stations but np am coffee in lobby.

10/10

Exceptional

25 Jun 2025

Taryn

Very comfortable rooms, easy check in, good rates

Leisure Partner

4/10

Poor

24 Jun 2025

Mark

No contact with anyone. Had talk through a machine. Had to put up another $100 security deposit. The room wasn’t ready !!!

Leisure Partner

4/10

Poor

23 Jun 2025

Brian

No clerk,check in by screen, extra fees, couldn’t understand person on screen

6/10

Pleasant

20 Jun 2025

Michael G

The location was great and the parking lot was large.
The elevator creaked, the hotel was dated and needed an upgrade, and I did not like the automated check in system and no personel at the front desk after 5pm

Leisure Partner

6/10

Pleasant

20 Jun 2025

Verified traveler

Not so great place to stay but cheap

The facility could use updating especially the elevator and dingy hallways-was much better years ago when it was owned by Microtel. Also it was not easy to have check-in during week on Zoom-should have in person at desk at all times.

Partner

8/10

Excellent

17 Jun 2025

Kristin

I did not like that nobody is on premises to check-in and check-out. Property was updated cheaply over damage. It was clean and smelled good, beds are comfortable and quiet on the 3rd floor!

Business Self

6/10

Pleasant

14 Jun 2025

Joan

The property was ok. The room is very small, which I expected. There was a plumbing issue, toilet did not flush properly.

Leisure Partner

6/10

Pleasant

14 Jun 2025

Robin

The Inn is looking very tired and old. Our room was on the first floor, looking directly at the parking lot, and there were no privacy shades, only the blackout shades. I like to be able to have some light in the room during the day but then there would be no privacy. There is no continental breakfast, there is only a water machine and one coffee urn in the lobby. The room/bathroom decor is very tired and the room was quite musty smelling.

Leisure Partner

8/10

Excellent

13 Jun 2025

Georgina

easy access

Leisure Family

8/10

Excellent

09 Jun 2025

Angela

Elevator seemed broke with its loud squeaking.

Business Family

8/10

Excellent

08 Jun 2025

William

The A C was a little loud .All in all excellent for the money.

Leisure Family

8/10

Excellent

08 Jun 2025

James

Price and cleanliness

Leisure Friends

8/10

Excellent

07 Jun 2025

Kathleen

Comfortable Hotel

This was a comfortable, clean hotel, a bit shabby but perfectly adequate. I’d stay there again.
I did not like that people smoked right outside the front door, so when it was raining you had to walk through the smoke.

Partner