Name: Woodspring Suites Austin Georgetown
Address: 904 Rockmoor Drive, Georgetown, 79628, US

10/10

Exceptional

20 Jul 2026

Jason

Rooms are good for the price

Business

10/10

Exceptional

20 Jul 2026

Jason

Rooms are fine for the price

10/10

Exceptional

19 Jul 2026

Ryan

Great price for a room with a kitchen for extended stays.

Self

2/10

Poor

12 Jul 2026

Dan

Filthy room. Hallways smelled like sewage half the doors into the building did not work with key card. Mold in room on walls and all over bathroom door. Condensation all over walls in floor in the morning. Ac leaked onto floor, ac from room above leaked down wall and rattled on window sill constantly.

Self

10/10

Exceptional

04 Jul 2026

Jason

Overall pretty solid for the price

Business

6/10

Pleasant

28 Jun 2026

Melanie

The hotel was decent. At check in, was notified of additional fees (i.e. if we needed more towels than what was provided it would be additional $3, if locked out of hotel $10, and they attempted to charge additional fee for my husband staying in the room). Had to have room key to even enter the hotel. We were only staying one night, but it would be nice to know all these fees prior to booking.

Friends_and_family Family

2/10

Poor

07 Jun 2026

Dongdong

Very dirty place, the room smell gross

Self

2/10

Poor

01 Jun 2026

Robert

The room stunk of body odor as if it hadn't been cleaned throughly. Bathroom door had been kicked in. The refrigerator look like it had been beat with a baseball bat. Front counted was closed when we arrived to check in, host acted annoyed when we called the number provided for contact to checkin.

Partner

10/10

Exceptional

01 May 2026

keyshawn

Great hotel

10/10

Exceptional

27 Apr 2026

Cleantech - Ralph

Very secure property. Close to everything.

Partner

6/10

Pleasant

26 Apr 2026

Lanicia

The place was cool just don’t forget your kitchen utensils

2/10

Poor

26 Apr 2026

Rodrigo

Dirty room, torn chair, holes on walls, rust on night light, bathroom shower head

2/10

Poor

22 Apr 2026

Natasha

Do not book here! I made an online reservation through Hotels.com at a very good rate which is why I selected this hotel. When I arrived at the hotel, the front desk employee very graciously offered to check me in early. I thought how fantastic! She begins asking how many staying in the room and everyone's names. Should have been my first clue as there was an online booking and all of that information was there through Hotels.com. I didn't realize there was a problem until day 2 when we were locked out of our room. Went to front desk and was told we owed much more money. I tried looking up reservation through Hotels.com and couldn't find the information. She is still telling me I owe more money. We are there my kids are there at this point do we just leave? I look at bank statement, the amount she's asking for has already been pulled from my account. She then texts a photo of my bank statement to her \"boss\" and proceeds to reactivate my room keys. Now being home from my sons birthday weekend and settled, I realized she did not use my booking through Hotels.com and all of my charges were directly to WoodSpring Suites and largely over the amount I would have paid through Hotels.com. I WILL NEVER STAY AT THIS HOTEL AGAIN.

Friends_and_family Family

10/10

Exceptional

10 Mar 2026

Tyler

The stay was great , the rooms were great , the hotel was as listed , the only complaint that me or the many people that were with the same group had was the front desk lady Rby , she was very rude and if you asked for anything or needed anything she either was snappy or acted put out . Other than her the stay was great.

Friends

6/10

Pleasant

10 Mar 2026

vince

Was fine

8/10

Excellent

27 Feb 2026

Jesus Villafranca

Better this time

2/10

Poor

14 Feb 2026

Isiah Alvarado

Horrible customer service at the front desk, had to swap us rooms because they weren’t cleaned. Never again..

6/10

Pleasant

14 Feb 2026

Rosana

Upon entrance of the room, noticed towels were on the bathroom floor, bed was not made, old key cards were on table and counter. The room was not clean or made. The front desk apologized, tried to explain and got us a new room promptly.

Partner

10/10

Exceptional

27 Jan 2026

Trinidad

Clean room, kind staff

Friends_and_family Family

2/10

Poor

09 Jan 2026

Eric

Room was dirty & smelly.

Business

2/10

Poor

26 Dec 2025

Jesus

La cama tenía chinches y los colchones estaban todos sucios. Terrible ya no vuelvo a este hotel. Fumiguen

Business

10/10

Exceptional

17 Nov 2025

Jessica

Lazell greeted us with a smile, was kind, made sure we had everything we needed to be comfortable, and had a great sense of humor. I definitely wouldn't mind staying here again.

Friends_and_family Family

8/10

Excellent

11 Nov 2025

Brooke

Not bad for a place to sleep. Might want to look into the mildew/mold in the bathroom though.

Leisure Self

8/10

Excellent

08 Nov 2025

Nancy

Very nice person up at the front desk.

Friends_and_family Family

2/10

Poor

08 Nov 2025

LURA

We waited 40 mins for an employee to show up and check us in after calling the 500 number and ringing the doorbell countless times. When the employee came from outside, he claimed his work phone never rang. If I had not already paid, I would have gone to another hotel.

2/10

Poor

18 Oct 2025

Hazel

Staff wait time was long.
Gave the room doesn’t match description, and didn’t really give a good price for it.
The front desk uy was nice, but GM was not helpful.
Gave the room we booked to someone else even though we already paid.
Didn’t let us know that the room was not available.

Business_and_leisure Friends

2/10

Poor

08 Oct 2025

James

The staff is unfriendly, the beds are filthy, and there are roaches everywhere.

10/10

Exceptional

19 Sep 2025

Garrett

Good price for what you get. Not really near anything but if you just need a quick stop to pay your head, it’s good

Business Self

2/10

Poor

16 Sep 2025

Gabriel

Not so clean roaches in my room

I guess you get what you pay for but you can at least have the place clean
I had roaches in my room
Very dusty

Business

10/10

Exceptional

04 Sep 2025

Saul

Thanks for everything 🙏

10/10

Exceptional

02 Aug 2025

Carolyn

Staff were extremely courteous and helpful.

Business Family

6/10

Pleasant

04 Jul 2025

Shelby

Felt unsafe.

Leisure Family

10/10

Exceptional

13 Jun 2025

Yesenia

Quiet

Leisure Partner

10/10

Exceptional

03 Jun 2025

Leroy

Good

6/10

Pleasant

11 May 2025

Ondrae

The property itself was a bit rundown. The entire silverware drawer in the kitchen area was missing. No phone in the room and the chair was damaged at the desk. It was quiet and the staff was great! I believe the property nay just need a bit of updating to it as far as upkeep.

Business

2/10

Poor

24 Apr 2025

Jeffrey

The smell was horrible, wet dog and pee smell everywhere both floors they had me try. Walls all had damage, no toiletries, nothing near by. Complained to the front desk to which they could have cared less. Refused to refund or cancel so i could leave. Refused to respond to Expedia or me. Gm never contacted me as requested.

Business_and_leisure Self

2/10

Poor

20 Apr 2025

Gladys

Roaches in room, smelly, and unsanitary. Staff was very kind and friendly

Leisure Family

6/10

Pleasant

12 Apr 2025

Jennifer

The tv never worked. The hotel could use a good deep cleaning. The staff was very friendly though.

Friends_and_family Family

2/10

Poor

07 Apr 2025

Verified traveler

0 STARS- WILL NOT BE BACK!

Checked in after hours and had to wait 15 minutes before someone came to the front desk. The people in front of us were waiting at least 30 minutes. Our beds were not comfortable. The shower had weird anti-slip stickers on the tub that were half-peeled off and felt like sandpaper. The shower head looked rusty and dirty. The walls are thin and we heard one of our neighbor's dogs bark all night. We had a 12pm checkout and the cleaning crew knocked on our door at 9:30am and 10:30am and we told them both times that we had a noon checkout; not even 2 minutes after we told them the second time around that we were still there, we get a call from the front desk asking when we are leaving. Everything about this place was sketchy and I am so glad we didn't stay any longer.

Friends_and_family Friends

2/10

Poor

06 Apr 2025

Tera

They never had enough clean towels and wanted us to turn our dirty ones in for new ones. Also saw roaches on our last night there. Property looks nice on the outside but don’t let it fool you. Stay anywhere else.

Leisure Friends

10/10

Exceptional

30 Mar 2025

robert

Great rates

Leisure Family

4/10

Poor

08 Mar 2025

Susan

Did not look like what was advertised. Glad we only booked 2 nights.

Leisure Partner

6/10

Pleasant

01 Mar 2025

Christina

Okay place. The staff and guests made the stay more enjoyable. It's dated. I noticed a lot of stains on the lamp shade and headboard, and door that looked like blood stains. I bought my own towels etc. due to stains on their linen. I didn't complain as I didn’t have super high expectations, but was comfortable with my stay.

Leisure Self

2/10

Poor

25 Feb 2025

David

Well....it started as soon as we arrived to check in. There was no one at the front desk so we had to call on the provided phone a total of 5 times and it took over 45 min before someone got there to check us in! Our room was on the fourth (the highest floor) floor and the employee walked right past us as we waited for the elevator only to find out after 10 min from another guest that the elevator was broken. I am a disabled veteran and it is very difficult to travel up and down four floors of stairs. The room had no shampoo,soap,coffee maker, or anything. The furniture was the cheapest crap I have ever seen. There was no breakfast. And to top it all off. They actually called us in the room 20 min prior to check-out just to \"make sure that we were checking out and leaving on time\"!!! And then, had someone knocking on the door 2 min prior to check-out asking the same thing!!

Leisure Partner

8/10

Excellent

23 Feb 2025

Dallas

It was a cute, okayish little room with scuffs and scruffs.

Leisure Self

6/10

Pleasant

18 Feb 2025

Ubie

I like the fact that it’s an extended stay facility and it’s cheap. Most of the staff are very nice and friendly. But elevator is always out of service for the most part.

Business Self

6/10

Pleasant

13 Feb 2025

Ubie

Staff are nice and friendly but the property needs some maintenance. Elevator hardly ever works, always breaking down.

Business

4/10

Poor

11 Feb 2025

ruben

You get what you pay for

Hotel is dirty
It’s a fugazie….they sell it looking really good for the budget price point , but isn’t what the are selling. I’ve personally can adapt to these types of stays but I wouldn’t recommend this hotel to others

Business

4/10

Poor

11 Feb 2025

ruben

You get what u pay for

Service elevator didn’t work and staff wasn’t too worried made everyone walk through stairs ….i had to walk 4 flight of stairs her comment was she didn’t have the keys to fix it. Tv in room didn’t work inform staff nothing they could do about it

Business

10/10

Exceptional

01 Feb 2025

Hilary

Lazell was absolutely amazing! He went above and beyond to ensure we had a great stay!

2/10

Poor

31 Jan 2025

Andre

N E V E R stay there,

N E V E R stay there,

8/10

Excellent

20 Jan 2025

Ubie

There is need to change some of the furniture and fixtures in the rooms

Business Self

8/10

Excellent

19 Jan 2025

Melissa

We had a pleasant stay. The property was clean and so was the room. The only issue we had which wasn't a big deal is the exercise room's equipment wasn't good. Overall we enjoyed ourselves and had great customer service.

Family

2/10

Poor

31 Dec 2024

Zuhare

When I showed up to check in, it was very late and the doors were locked and the desk was shuttered. I called the late hours check in number and no one picked up. I was forced to find another hotel very late at night and pay a full rate.

Business Self

10/10

Exceptional

15 Dec 2024

Juan Carlos Alanis

Comfortable stay

Business Self

6/10

Pleasant

12 Dec 2024

Eric

Elevator was out of order

2/10

Poor

24 Nov 2024

Melissa

Not Ready to Provide Service

Did not stay after all. Upon arrival, had to call on phone to be let in to lobby. Upon time to check in, was informed that elevator was not working and only 4th floor was available. With my 76th old companion that had fallen that week, stairs were not even an option. The lady said she called to let me know. Which was an hour beforehand, she had not left a voicemail when asked.
Basically. Hotel is just not ready to accommodate guests and provide good service to guest at this time.

Friends_and_family Friends

6/10

Pleasant

22 Nov 2024

Keri

So loud! One lumpy pillow. Bed linens were old. Elevator was broken. Zero water pressure.

Business_and_leisure Family

2/10

Poor

22 Nov 2024

Justin

My truck was broken into the first night we were there. The police came and made report and told us that this location is horrible because they don’t keep up there cameras and thieves know it. They also wouldn’t replace my window that was broken out. I will never stay there again!!

Business

8/10

Excellent

19 Nov 2024

Alyssa

Other than the tight parking. The hotel was clean and the people at the front desk were very helpful and courteous. Great prices as well

Leisure Self

6/10

Pleasant

16 Nov 2024

Angela

They need curtains. And an ice machine

Partner

10/10

Exceptional

11 Nov 2024

molly

Good budget hotel

4/10

Poor

03 Nov 2024

mark

Overall cleaning could be better grounds keeping could be better. The bullet hole in my door did not allow you to have a good nights sleep. Not somewhere I will stay again.

Leisure Family

8/10

Excellent

25 Oct 2024

Jardaisha

The location is in a good area! There are a lot of food places and stores to shop at nearby. My stay was good, but I only had an issue with the outside bugs. It wasn’t infested or anything, I only saw 2 bugs so I didn’t make a big deal about it but for the most part, they are clean!!!

8/10

Excellent

17 Oct 2024

Mike

A reasonable 3.5 Star property with Suite style amenities.
They are a \"Choice\" member, so extra hassle checking in and a ton of advertising. I think that was my main downside

6/10

Pleasant

07 Oct 2024

Samantha

The room cleanliness was not all that great. There were tiny bugs on the ground in the bathroom, the towels had a bunch of black spots on them, and the description of the amenities online were not true.

Partner

10/10

Exceptional

28 Jul 2024

keyshawn

Good stay

Leisure Partner

10/10

Exceptional

28 Jul 2024

keyshawn

Everything was great thank you

Leisure Partner

10/10

Exceptional

20 Jul 2024

keyshawn

Everything was good

Leisure Partner

10/10

Exceptional

10 Jul 2024

Colby

Nice place to stay

Business Self

8/10

Excellent

10 Jul 2024

Maricela

It’s was just a regular one night stay. What we enjoyed was the shower. That shower head had so much water pressure.

Friends_and_family Family

6/10

Pleasant

07 Jul 2024

Deanna

It was easy to get to my shifts

Business Self

8/10

Excellent

06 Jul 2024

Bryan

Family trip

The hotel was fine. I had no issues other than the front desk clerk spoke very softly and mumbled while explaining the list of rules like they didn't matter.
There was something yellow stained on one of the towels.
It's a decent place to visit Inner Space Caverns located just down the road.
I would book it again!

Friends_and_family Family

8/10

Excellent

02 Jul 2024

Reyna

I come her all the time for business is very quite nice dinning option great. I would recommend it.

Business Self

4/10

Poor

01 Jul 2024

Erik

Got in late due to flight delay. Front desk closed had to wait for girl to come check me in. She was pleasant and professional. No coffee pot in room and speaker on TV was barely audible even when turned up to max volume. Room was dated stains on chair. Plenty of hot water bed was average. If you’re in a pinch it’ll do for a night.

Business Self

10/10

Exceptional

28 Jun 2024

Jonathan

Good place to stay with family

Business_and_leisure Self

6/10

Pleasant

26 Jun 2024

Rachel

Waited a very long time for the front desk to buzz us into the door to check in. They must have been in the restroom or something, we waited over 10 mins. Rest of the stay was fine. Nothing significant good or bad.

Leisure Family_with_children

10/10

Exceptional

25 Jun 2024

Steven

For the price you can’t complain it was decent. The beds are comfortable and it safe

2/10

Poor

02 Jun 2024

Monica

Hole on our bathroom door, door wouldn't closeall the way .
Mold in kitchen

Leisure Family

10/10

Exceptional

25 May 2024

Owen

Okay hotel

Hotel was good for overnight stay. Room was clean, day clerk was fast, courteous, and helpful at check in

Partner

10/10

Exceptional

24 May 2024

Verified traveler

Only problem is someone punched the bathroom door.

2/10

Poor

13 May 2024

Jennifer

Bad overall

Check in was great. However once i got up to room smelled bad horrible smell like urine and sheets smelled like sweat got asked to move rooms and was denied request. So i always carry my own bed sheets and towels so we had to stay. Called next morning to complain and it didn’t help they told me i couldn’t be helped till Monday. I am very disappointed.

Business

2/10

Poor

08 May 2024

John

No housekeeping at all?

Business Self

10/10

Exceptional

28 Apr 2024

Ricardo

Nice clean we love it

10/10

Exceptional

12 Apr 2024

Terry

Good stay

The stay was nice. Comfortable.

10/10

Exceptional

10 Apr 2024

Thomas

Comfortable beds, big room

Large room, 2 queen beds, comfortable beds, ac was cold, shower was hot, in room coffee maker would have been nice. They did have coffee in the lobby. Nice place to sleep for the night.

Partner

6/10

Pleasant

16 Mar 2024

Elouisa

Over all my stay was ok, but would have been better if they were a full service hotel. But the price was pretty cheap so I guess you get what you pay for!

Partner

10/10

Exceptional

16 Mar 2024

Carrie P

The property is clean and quiet. The staff is very courteous and very professional and friendly. They made me and my crew feel at home. The only deficiency is that housekeeping only happens every 14 days.

Business

8/10

Excellent

06 Mar 2024

Verified traveler

Ok

Lady at check in seemed annoyed. Couldn’t get into lobby to check in so called the number and got no answer. I finally got in when someone was leaving. Upon getting in the lobby the lady wa son the phone with what sounded like personal business and seemed irritated that I was checking in. She didn’t give me any info and I hd to ask for my license back. Otherwise the rest of the stay was ok.

Partner

6/10

Pleasant

03 Mar 2024

Osvaldo

The hallway smells terrible

4/10

Poor

03 Mar 2024

Jesus

Not elevator service, room was 4th floor and any offer of help or compensation was provided to us. We found signs of poor cleaning service to room, bed clothes were broken and we found hairs on the sheet, some areas of the floor were sticky.

Business_and_leisure Family

2/10

Poor

29 Feb 2024

Verified traveler

Don't waste your money

When we arrived we were told the elevator was broken. I couldn't get a refund since the manager was not there and he wouldn't be there till the next day. We just sucked it up amd stayed since we already paid. We later learned that ot had been broken since the summer of 2023. We got into the room and noticed the shower had a brown ring and was dirty. We were only given 2 towels, there were 4 of us in the room. When we spoke to the manager about the cleanliness he said they only clean the rooms every 14 days. We ended up just cleaning everything ourselves. There is no parking at night due to the parking lot being shared with a clinic and they will tow your vehicles from their side of the lot. My Husband went to the gym and he said the NONE of the equipment worked properly.

Friends_and_family Family

6/10

Pleasant

28 Feb 2024

Travis

Leg workout

Room was great. Check in was easy. Elevator was out of service and I had a room on the 4th floor.

Friends_and_family Family

2/10

Poor

13 Jan 2024

Wayde

The room was not comfy at all, the wood floor brought in a cold, crisp ambience accompanied with a faulty lighting in the restroom. Also Along with no curtains on the window. There was no soap, no shampoo, one set of towels, and no electricity on the left side of the room. Best Part, Wasn’t even In the room longer than five minutes when an exterminator comes to knock at my door to spray our room. Although I was happy that the hotel was handling their infestation issue, It would have been considerate to spray for pest before we entered the room. The phone provided in the room wouldn’t even work to call the front office. I just Had a bad experience within the first hour of arriving. 10/10 wouldn’t Recommend

Business_and_leisure Partner

2/10

Poor

26 Nov 2023

Tammy

Was very clean but customer service was really bad. The young girl that checked us in was great but the girl Alisha that stayed on the property was very rude and did not want to help. We got one set of towels for a two night stay. When I called for more I was told to bring the dirty ones down in the morning. So I did but it was before 9 and she would not come get me anymore clean towels. She might only bath once a week but we bath daily. Will never stay there again because of this.

Business_and_leisure Friends

10/10

Exceptional

20 Nov 2023

James

Excellent

It was the absolutely most clean hotel I’ve ever been into. It made me feel like I was at home sheets were clean bag was clean pillows were clean. All the towels were clean and fresh and smelled nice in the kitchen was to die for.

Self

6/10

Pleasant

06 Nov 2023

Verified traveler

The room itself is pretty nice/ decent. Just some cobwebs at top corner wall. Kitchenette is nice with the cooktop. Bed & bathroom is clean. Only complaint is the smell. The elevator smell so bad, everytime in the elev. Feel very nauseous. Can't figure out what kind of bad smell it's. Skunk smell is so much better, IMO.

Partner

2/10

Poor

02 Nov 2023

Melissa

HORRIBLE!!! They cancelled my reservation! How is that possible? I was hours into my drive there and I got a call at 7:30pm. The hotel (Ashley) said another guest paid for a room but his card expired. When he showed up, he was mad so she gave him my room. She said she would call their other hotel locations for a room and call me back. After an hour and no call, I called her and she said they were booked. So I started calling other hotels and everything in my price range was booked as well; probably because of the same reason I was there (high school golf tournament). Long story short...I SLEPT IN MY CAR! As I women who was traveling alone, this was a nightmare! Oh, and it got down to 30 degrees that night.

6/10

Pleasant

23 Oct 2023

Holly

The rooms and elevator smell terrible, but the area is decent

Leisure Family_with_children

10/10

Exceptional

06 Oct 2023

Teresa

Great for long term hotel stays.

Business_and_leisure Self