Candlewood Suites Austin N-Cedar Park

United States , Cedar Park - TX
CEDAR PARK , 1100 Cottonwood Creek Trail
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100 reviews shown

4/10

Poor

22 Apr 2026

Diana

The hotel had a musty smell, and there was the scent of marijuana in the hallways. The room itself was decent, but there was some dog hair, and an unpleasant odor. The bathtub was dirty, as were the floors. Overall, more attention to cleaning is needed.

Friends_and_family Family

6/10

Pleasant

21 Apr 2026

Karen

Not the most comfortable bed

10/10

Exceptional

19 Apr 2026

Elizabeth

We stayed for two days and it was great. The rooms were very clean and the bed was comfy.

10/10

Exceptional

17 Apr 2026

KIM

Shopping and food close by , clean room, friendly staff. Aside from leaky facet in tub and ice maker on the fritz it was nice.

Family

4/10

Poor

13 Apr 2026

kiara

Close to shops and staff was nice but room was not cleaned properly

10/10

Exceptional

12 Apr 2026

Steve

Hhughh

8/10

Excellent

07 Apr 2026

Rebecca

Clean room, comfortable bed. Room was a bit humid and the floor kept sweating making it slippery. We cranked the A.C. a bit and that helped. We did stay near an exit and unfortunately could hear the door slam after about 6 a.m. Other than that nice room, comfortable, pet friendly and nice staff

Partner

8/10

Excellent

06 Apr 2026

Christopher

Clean room, good overall impression

4/10

Poor

04 Apr 2026

Daniel

Dirty

10/10

Exceptional

04 Apr 2026

Mohan

Great location. Check in and check out was a breeze. Helpful staff

Self

8/10

Excellent

01 Apr 2026

Marilea

The staff was friendly and the room was clean. Unfortunately the ice maker in our freezer was not functioning, there were no ice cube trays and they didn’t have an ice machine. The hair dryer was broken. The hot and cold indicator for the shower was reversed so I took an unnecessary cold shower the first night.

Friends

10/10

Exceptional

30 Mar 2026

FREDDY

Good Hotel to stay with family. Clean and comfortable. The setup of the room is adequate to conduct business from the room. Good Location. Smoke and " Funky smell Free". They have great Coffee for free. I will repeat my stay on this property.

Family

4/10

Poor

29 Mar 2026

eugene

The frontbdesk staff was really friendly and nice. The hallways were dirt and smelled of bleach. One towell in bathroom im pretty sure was left feom last occupant. Was dirty and just halfway rolled up on shelf. I stay in hotels alot and i wa sreally dissapointed in this one.

Family

10/10

Exceptional

29 Mar 2026

Mark

It was clean and well maintained.

Self

4/10

Poor

28 Mar 2026

Abigail

The door didn’t shut properly, it was old and dumpy. No blankets for the bed. Just a sheet an empty duvet cover.

Friends_and_family Family

6/10

Pleasant

28 Mar 2026

James

No breakfast was served

Friends_and_family Family

6/10

Pleasant

23 Mar 2026

Jessica

Property smelled fresh. However, when we entered our room, we found some problems. The silverware in our kitchenette was dirty so we took it to the front desk staff and were provided with plastic cutlery instead. There were scuffs on the paint in the room as well as some dirty walls/doors that had not been properly cared for. The shower handle was not installed properly. There was mold in one corner by the shower. The door into the room was not hung properly so the door stuck upon opening/closing.

Family

10/10

Exceptional

22 Mar 2026

Rafael

Everything was great. Enjoyed our stay.

Friends

6/10

Pleasant

18 Mar 2026

Chandra L

They had checked me in to a room that the keys didn’t work and then the second room they checked me into was dirty at 8 PM at night and finally the third room was OK for the night but a little bit disappointed overall

Self

4/10

Poor

15 Mar 2026

John

Check in took 15 minutes due to the staff not knowing how to use the software. The room smelled horrible and bedding and towels were stained

Family_with_children

6/10

Pleasant

15 Mar 2026

Kevin

We have stayed at many of candlewood suites and this one was definitely not to par of others we have stayed at. It started at check in (great staff! Top
Notch) however we did not get the room we booked a month ago due to a ‘system upgrade’.

While room was clean it was missing its smoke detector (wires hanging out of the ceiling) and also the window was broken. I know nornally these places are maintained however this felt bland, the elevator also needs to be greased it made lots of noise and I feel sorry for those whose room was next to the elevator.

We will continue to use candlewood suites, however we will not stay at this particular property again.

I do want to emphasize that the staff was great, no issues there!!

8/10

Excellent

12 Mar 2026

Oscar R

Bathroom floor was definitely not clean. The property in general is in very good condition. Location is excellent.

Partner

4/10

Poor

06 Mar 2026

Kacey

The staff were very kind and helpful. Though our room was not clean. The toilet paper and paper towels were both empty so I had to replace them. One of our trash cans was still completely full and our ice maker didn’t work.

Family_with_children

6/10

Pleasant

06 Mar 2026

John

Hotel overbooked, did not have room for me. They booked me in another hotel near by.

Partner

4/10

Poor

02 Mar 2026

Kristina

Our bed had been made and it was comfy. Kitchenette towel had mold on it. The sinks hadn’t been cleaned, tub had hairs all over it and the toilet had black mold along the rim with remnants of comet sprinkled. There were a few dirty dishes in the dishwasher when we arrived.
When I asked the front desk staff to please have our room cleaned the only response I received was that they were down a housekeeper. Trash cans in all the hallways were full and stinky and the stairwells needed to be vacuumed badly.

10/10

Exceptional

01 Mar 2026

Nicole

Clean room …staff was professional

Friends_and_family Family

4/10

Poor

26 Feb 2026

Heather

Housekeeping was awful. There were no towels or toiletries in the bathroom. The shower had hair and a dirty washcloth in it. There was hair in the bed. The shower didn’t work properly. The only reason I’m rating 2 stars and not 1 is because the girl who worked the front desk overnight was so kind and apologetic. My children were already asleep otherwise I would have asked for a different room. They desperately need new housekeepers and a better maintenance staff.

Friends_and_family Family

6/10

Pleasant

21 Feb 2026

Ray

The shower didn't work. Couldn't do my morning meeting in person because I couldn't shower. The carpet at the entry to the elevator on the second floor was dirty both days we were there. They did eventually move us, but by then my schedule that day was ruined

Partner

2/10

Poor

15 Feb 2026

Sherry

There were no pots or pans to cook with. There was 1 fork 1 plate and 1 coffee cup. The floor was sticky. I asked for towels 3 times. I asked to have the room cleaned it did not happen. The grills advertised for use were so gross no one would ever use them. Then came the roach. It was a $29 room that cost over $100. Do not book this hotel. You will regret it. I wish there was a lesser star to give this place. I learned a lesson. Read ALL the reviews. The five star ones have to have been paid for. The staff is overwhelmed. I will not stay at an IHG property or use Hotels.com again.

Friends_and_family Family

2/10

Poor

15 Feb 2026

Jaqueline

The room was not clean and had a smell, the hairdryer did not work, and never got the hot water to work in the room

Leisure Family_with_children

4/10

Poor

14 Feb 2026

Evelyn

The hotel was outdated. More than half the channels on the tv were audio only and I felt like the room could have been cleaner.

Friends_and_family Family

4/10

Poor

21 Jan 2026

Chantelle

Diety diahes. Check in was too long...no clean rooms qhen check

10/10

Exceptional

18 Jan 2026

Noah

Clean, prepared rooms. Friendly staff. Proper amenities (plates, pans, utensils, cups, bags of coffee, among other things). It is in a nice location. Lovely hotel!

Leisure Partner

2/10

Poor

12 Jan 2026

Crystal

The blow dryer in the room is connected to the wall. When I turned it on it started sparking and felt like I was holding a weed eater it was shaking so bad. The drain in the shower did not work. We had to rig it to stay open and shower. Also, there is no breakfast offered at this hotel.

Business

2/10

Poor

11 Jan 2026

Leslie

Run.,, do not stay here. Smoking throughout the hotel, not just weed and not just cigarettes. Disgusting, roaches, mold and smell in general. Management is terrible, broken elevator. Staff is very unprofessional. Smoking and on FaceTime calls. Overall terrible stay. Get better IHG. Get to your properties and observe.

Leisure Family

10/10

Exceptional

28 Dec 2025

Robert

Yes everything was clean

Self

4/10

Poor

08 Dec 2025

Richard

There was a cockroach crawling on the kitchen counter. The bathtub faucet was barely functioning, and the tub bottom had ground-in grime. The elevator was decrepit and needed serious maintenance The room carpet appeared dirty. I stayed two nights and couldn't wait to get out of my room after seeing the cockroach on my second morning. No doubt the entire building has cockroaches!

4/10

Poor

03 Dec 2025

Sherry

People were nice and helpful but room had roaches and the carpet was not vacuumed.

Self

8/10

Excellent

01 Dec 2025

Vicki

It’s always about the little things. And the coffee was GOOD! Room was clean, bed was a little soft for my tastes, but ok. But, did I mention the coffee was Good?

Leisure Family

6/10

Pleasant

28 Nov 2025

Joan

Manager was excellent. Location was great. Small roaches in bathroom. Corners in bathroom were nasty. Silverware dirty. Our dog found a piece of chocolate on carpet. Too dirty for me.

Friends_and_family Family

10/10

Exceptional

10 Nov 2025

James

Comfortable

2/10

Poor

09 Nov 2025

Georgeann

remote didn’t work, lights went off in the bedroom and tv went off in bedroom. BathRoom flooded and no lights or fan overhead.

10/10

Exceptional

03 Nov 2025

Janet

On the night of aour arrival, the two people at the front desk, Elija and Leiana (?) were welcoming, helpful, and very easy to work with. They made us feel that they cared about us and our stay at Candlewood. Thanks to both of them!

6/10

Pleasant

03 Nov 2025

Ronnie

Offer some type of breakfast.

Leisure Self

10/10

Exceptional

27 Oct 2025

Mark

Great stay and a very reasonable price. Enjoyed my stay.

Business Self

10/10

Exceptional

26 Oct 2025

Christian

Great staff and very clean room

2/10

Poor

20 Oct 2025

Darren

Reserved a specific room type in August. Arrive in Mid October... No room. Very very very bad.

8/10

Excellent

20 Oct 2025

Sharonli

Accesible- Safe- places to eat near - Parking nice place for stay weekend for events

Business_and_leisure Friends

6/10

Pleasant

19 Oct 2025

valerie

Floors were filthy. Appeared to be clean but had dirty black feet by the end of the evening. Chairs were filthy and broken. Bed were clean and comfortable. ADA shower worked well.

Friends_and_family Family

6/10

Pleasant

19 Oct 2025

Marian

The relationship with Expedia. I booked queen beds, Candlewood only has doubles bed. The sleeping arrangement was inadequate for the # of sleeper identified at reservation. Unhappy with Candlewood response to my complaint and Expedia's incorrect advertisement of rooms

Business_and_leisure Family

6/10

Pleasant

19 Oct 2025

Robert

The TV did not work at first. There was not a holder for the toilet paper. There was no telephone in the room. They hid a blow dryer in a drawer and the one in the wall did not work at all. The main response from the staff was “Oh, really?”

Friends_and_family Family

8/10

Excellent

15 Oct 2025

Mark

Great King bed, easy access, priced right. Management needs to QC room options more closely. Our full kitchen had no forks or coffee pot. Had coffee, 4 knives and one spoon. Management said items were stolen, and had not been replaced. No remedy offered.

Leisure Family

4/10

Poor

13 Oct 2025

Gary

Tes

Business Partner

6/10

Pleasant

10 Oct 2025

Patrick

No hair dryer in room, AC setup with a basic fan between the BR and the sitting area did not look professional, saw dead roaches in the hallway, carpet on stairs was filthy.

Friends_and_family Family

8/10

Excellent

06 Oct 2025

Michelle

Staff was friendly and courteous, willing to help with all our questions.

Friends_and_family Family

2/10

Poor

23 Sep 2025

Diana V

Disgusting room. Never seen a room so dirty. Sink looked like it was rotting. Big stains on chairs we were covering them with plastic bags. Room smelled bad. Really disappointed.

Family

2/10

Poor

19 Sep 2025

Jennifer

Had to check out 4 days early due to the entire hotel not having hot water for days and they refused to give a refund. They said they didn’t know when the part would be there to fix the water. There were multiple people having loud parties on our floor and the outside smelled of marijuana. My wife also found a sewing needle on the floor of our room by almost stepping on it. Would not recommend.

6/10

Pleasant

14 Sep 2025

Steven

Room was clean, staff was very friendly, and area was quiet. Hot water did not work multiple days though.

Business Self

4/10

Poor

01 Sep 2025

TANYA

Scary

My house cauht on fire and we spend 8 days at your hotel. I kept the "I'll catch you later on my door." Day seven house keeping entered my room. They moved the sign fron outside the door and put it inside. Most importantly, they touched my stuff. After day 4 we got new towells and bedding. So they invade our privacy. The scary part is, on the last day, my husband left the room at 9:40, and at 10:03 a gentleman walked in my room, I jumped up then he said "housekeeping", I said, somebody is in here, then closed my door and left. No, ilI am sorry, nothing just left. I called my husband and told him what happen. He said when he was leaving there was a man housekeeper 1-2 doors down. Again that sign, "catch you later" was back on my door. Very creepy, and suspicious. Please look at the camera. But I will not be coming back to that location.

Partner

6/10

Pleasant

31 Aug 2025

Lori

The hotel needs to be renovated. The rooms felt very humid. Bathroom had mold around the base of the tub. I was disappointed in the quality of the hotel.

Leisure Family

10/10

Exceptional

30 Aug 2025

mark

location, immaculate room

Leisure

10/10

Exceptional

18 Aug 2025

John

Wise array of excellent dining options, choices of food...minutes away.

6/10

Pleasant

26 Jun 2025

Danny

Parking sucks allowing contractors to park trailers, 18 wheeler cabs I had to park off property and walk to the hotel

Business Self

8/10

Excellent

07 Jun 2025

Lloyd

Good in passing

It was a great place to lay down for the night.

Friends_and_family Friends

6/10

Pleasant

01 Jun 2025

MILDRED

It was ok but for the price that they charge the hotel doesn't have a ice machine and I didn't get the room that I payed for but it will due

Partner

6/10

Pleasant

25 May 2025

Tracy

Disappointed. We saw several small roaches in the room. The hotel feels run down and would benefit from updates. It’s in a good location with a short drive to several shopping and dining options. There’s a restaurant across the parking lot.

Leisure Family

4/10

Poor

08 May 2025

Russell

Not bad!

It was okay. I won’t stay there again! Cockroach in the conference room. Too hot. Smelled all the time!

Business

10/10

Exceptional

28 Apr 2025

Taylor

Close to everything. Clean and affordable

8/10

Excellent

16 Apr 2025

Demetrius

Nearby amenities but a bit moldy and mildew.

Leisure Family

8/10

Excellent

04 Apr 2025

Jenny

Room with a view

The electrical outlet in the bathroom was neat 6ft high on an opposite wall from the sink and mirror. Normally they are next to or closer making it more accessible.
The shower head is a handheld one not making it easy to keep it one place.

Friends_and_family Friends

6/10

Pleasant

30 Mar 2025

Javier

Neutral

Leisure Family

8/10

Excellent

28 Mar 2025

Maria

Easy access to shopping.

Leisure Family

2/10

Poor

02 Mar 2025

Daniel

When we checked in the gentleman at the front desk was not helpful and very short with us.
They dont have ice, and the ice machines in rooms didnt work. We had 10 rooms, all 10 were dirty even coffee pots had nasty dried on coffee grounds in them.
We had nasty black curly hair in multiple showers and in beds.
We asked for extra towels to shower, we were informed that there were no extras to be had.
Water in showers would only get luke warm and cooled off quickly after that.
Extremely loud through the night we had multiple parents having to ask for assistance with the noise through the night. This was a very gross and stressful stay. I would expect this from a cheaper motel.

Business

6/10

Pleasant

09 Feb 2025

Mark

Someones large toenail clippings were on the carpet, shower curtain not long enough so floods the floor, spider on the bed, hair under the pillow case, light above oven pulled out and inoperable, bathroom sink drained super slow, badly stained hallway carpets, blood on floor in elevator, lawn crew started early Saturday morning working on the landscaping, looked nice.

Business Family

2/10

Poor

19 Jan 2025

Justin

Poor customer service

We paid for the one bedroom suite with the intention that one of us would stay in the bedroom and one in the living area. We got to the room, it was a regular room. When we asked the front desk, they said they had to move us. My friend arranged to stay elsewhere so I ended up by myself. I went back to the front desk and asked if they were going to refund us for the room difference. They said they couldn’t refund us, but they could move me to the correct room. Why didn’t they offer that right away!!?! I ended up having to pay the entirety of the room since my friend didn’t stay, plus they charged us an extra guest fee.

Friends_and_family Friends

8/10

Excellent

04 Jan 2025

Tia

Thanks a latte

I’d like to thank the staff for being so professional. My mom came down for me to have back surgery and she enjoyed her stay and so did I the nights I stayed there after surgery. Very comfortable bed and clean rooms

Friends_and_family Family

10/10

Exceptional

02 Jan 2025

Timothy

Nice extended stay hotel that was very spacious. Nothing fancy. TV was very small but we didn't use it so it didn't matter. Kitchen seemed decently appointed

Leisure Family

6/10

Pleasant

02 Jan 2025

Verified traveler

Hotel had a strange odor inside. Booked a suite with a king and was put in a suite with a queen. They did fix this. Got to the new room and still a strange smell in the room. Side table next to the bed had not been cleaned (had a sticky bottle ring on it), sheets and pillows had an odor to them as well. AC would not get colder than 72 in the room. They claim they are under renovations but I did not see anything. Definitely would not stay here again.

Partner

4/10

Poor

24 Nov 2024

Crystal

Drain in tub did not work, notified front desk. Said it would be resolved next day. Was not resolved. There was random strands of hair in bath tub, bathroom sink, and on sheets and pillows. Mold in the restroom cabinet so bad it was breaking apart. There were also roaches in the restroom. I notified front desk they just apologized. I was very disappointed and kind of shocked.

Business Family_with_children

4/10

Poor

28 Oct 2024

Verified traveler

C-

Old hotel. Furniture in room was very old, stained and did not want to sit on it. No breakfast or place to sit in the lobby with everything torn up to eventually remodel.

Partner

4/10

Poor

25 Oct 2024

Chris

Room was "sold" and we didn't have one. They said Expedia was at fault. Service was terrible. Poor experience.

2/10

Poor

22 Oct 2024

Verified traveler

Mold Everywhere!

This hotel has a huge mold problem. Please look at the pictures before you decide to stay. We talked with the manager to help us and they refused to work with us. My wife had to clean the bathrooms!

Friends_and_family Family

4/10

Poor

21 Oct 2024

Michelle

We had mold in our bathroom and our room smelled of mold and the faucet in the tub had a constant flow of water. We told the front desk, they didn’t have any available rooms to move us to so they gave us a small credit.

Leisure Partner

4/10

Poor

02 Sep 2024

Andres

This property needs to be cleaned!!
I dont think the carpet has been vacuumed in the last several years. It will help with the smell!!

Location is convenient.

Self

10/10

Exceptional

02 Aug 2024

Brandon

I have been staying at this property for a month. She has been great so far.

Business Self

10/10

Exceptional

29 Jun 2024

Jaime

Excellent service

Family

2/10

Poor

24 Jun 2024

Desiree

No go for me

I arrived and as soon as I got in saw how dirty it was. I gut to my room and same thing. I met someone in the elevator and he said he was leaving because of it being dirty. After I left my room with my trolley of baggage’s, the gentleman said uh oh.

The manager got me into the much cleaner nicer place next door holiday in express.

Self

2/10

Poor

17 Jun 2024

Verified traveler

Roach Motel

Came here to stay for a wedding nearby. Decent sized room. But musty smell and a HUGE ROACH in our room. Uncertain if our sheets were clean. Would’ve stayed at another hotel but did not have enough time to figure things out. Even brought up the cockroach issue to the front and the guy just looked at me like, “Yea so what?” I would NOT RECOMMEND staying here.

Partner

4/10

Poor

14 Jun 2024

SCOTT

Will not return

Broken glass on floor, dirty ceiling fan that fell onto bed when turned on, tv that not all channels worked in bedroom, poor assortment of dish ware, ice maker in freezer did not work, no ice machine on property had to go to store, broken exercise bike, missing some weights in workout room, dirty floors throughout hallways.

Partner

10/10

Exceptional

30 May 2024

Teresa

It's a great place to be if you love dogs "pet-friendly", barking at 2 a.m. Not so much if you want to get a good night's sleep while traveling! Maybe I need to find a "people-friendly" place the next time, as in for the one who pays the bills! ;-) Nice clean room though! Bathroom sink slow to drain. Comfy. Upadte: after getting over my lack of sleep on the first night, I decided to change my rating from 1 to 5. The hotel is fine, it's the entitled guests who are only concerned with themselves and their dogs that they would let them bark all night! No consideration for others. That's what the world is today!!

Business Self

6/10

Pleasant

26 May 2024

Arthur

I booked prepaid for this reservation for an elderly disabled family member.

They charged them an odd amount at check-in and when they inquired as to why, they were told it was a mistake and world be fixed.

I inquired the next day at front desk the gentleman did not see any notes to why they were charged. I had asked they refund it ..he said only the GM could and he would contact him and he could process refund remotely.

2 days after check-in still no contact from management i emailed the management email and provided my phone and email address. Im still hopefully they will correct the issue as this family is on a fixed income.

It is sad that the elderly disabled would be treated this was and lack of follow though and follow-up by CW staff to correct this issue is beyond me.

It takes someone a few seconds to incorrectly charged someone but several conversations and several days the issue was not resolved and absolutely zero response back to me.

Still waiting fingers crossed they will correct the issue.

Leisure Family

2/10

Poor

26 May 2024

Joanna

I didn’t like that I requested my room to be cleaned twice and it never was. I didn’t like that the shower curtain was way too small and high. It made it difficult to shower without getting water everywhere. I didn’t like that carpet in the hall ways clearly needed to be cleaned and weren’t. I didn’t like that dishwasher needed to be fixed and hadn’t been. I never used the dishwasher. I’m referring to cosmetic issues. However, I did like the water pressure. I also liked the front desk staff. Very friendly!

Business Partner

6/10

Pleasant

12 May 2024

Tatiana

The rooms were really clean. There was no breakfast. The hallways smelled like dog poop and marijuanna. But luckily it did not leech into the rooms. The beds were comfy and the room was spacious.

Leisure Family_with_children

2/10

Poor

06 May 2024

Tifani

The couple at the front desk were absolutely fantastic. But everything else sucked. SMELLS like cigarette smoke and its a bit of an older cheap hotel. In the parking lot a tweaker had their window open smoking drugs right into the parking lot and randoms walking through the lot. We left and went to the Aloft hotel.

Leisure Partner

8/10

Excellent

21 Apr 2024

Logan

Staff was very helpful and the room was very clean

Leisure Partner

8/10

Excellent

17 Apr 2024

Mark

Nice folks.

Leisure Self

10/10

Exceptional

15 Apr 2024

Forrest

Perfect for our purpose of getting to birding location NW of Austin

10/10

Exceptional

11 Apr 2024

Barney

The property was convenient for our trip. Close to a decent assortment of food options and the residential area we were visiting. It was an older property but well maintained and clean. The staff were all very friendly and helpful.

Leisure Partner

10/10

Exceptional

08 Apr 2024

Alan

Very nice staff

6/10

Pleasant

30 Mar 2024

Michelle

This hotel was alright for a one night stay to see some family. It definitely seems older and the room was not exactly the cleanest. Lots of small wall and floor stains. When I was wahsing my face I found a small roach in a hand towel. Not fun but we are in Texas. Not the worst place to stay but not the best.

Leisure Self