Name: Candlewood Suites Austin N-Cedar Park
Address: 1100 Cottonwood Creek Trail, Cedar Park, 78613, US

10/10

Exceptional

25 Jul 2026

Tatyana

It’s always a GREAT and satisfied trip at CANDLEWOOD SUITES here in Cedar Park, TX. The property is well maintained and clean. Staff is genuinely sweet to the guests, they go above and beyond. The staff makes ya want to stay with them. This hotel charges for a security deposit, but what sets them apart is the deposit is released immediately after you check out. There’s no waiting 7-14 business days for your deposit to be released. There’s a kitchen in the room with appliances, those are also well maintained. The air conditioner in the rooms actually blow out COLD CRISPY air, great airflow. You get a GOOD bang for your buck at this hotel, and the location is walkable and convenient.

10/10

Exceptional

24 Jul 2026

Leslie

It’s a little dated, but for its location and room amenities it’s well worth it. The bed is comfortable and air conditioning works very well. The staff at the front desk were amazing. The cleaning staff are very polite and helpful and the products they use smell quite nice. I’m sensitive to strong noxious products and thankfully they don’t use them. I’m always a little suspect when strong air fresheners are used.

10/10

Exceptional

23 Jul 2026

Barbara

Awesome stay, friendly staff and very helpful

10/10

Exceptional

18 Jul 2026

Tatyana

This was the absolute BEST extended stay property I’ve ever EVER stayed at in my life. I really enjoyed how CLEAN and helpful the staff was. The front desk staff, Mr. Sal, was extremely diligent, and polite. If im ever in need again, I’ll definitely think about coming back here!

Family_with_children

2/10

Poor

16 Jul 2026

Sherry

Booked this hotel b/c the rating was 8 w/good faith that I could trust Hotels.com. That was a mistake! it was unpleasant. Just icky. 1st they gave me a queen instead of king I reserved. Dirty carpet, sticky floors, bed sheets stained, comforter stained. Cabinets in the suite were scratched and missing handles. King room was the same but also reeked of fruity scent that was overwhelming. Front desk said they had no other king rooms available. rude manager was denied refund

4/10

Poor

16 Jul 2026

Jan

Got charged after already paying through Expedia. And also room itself wasn’t the best.

Self

10/10

Exceptional

12 Jul 2026

Bryan

Extremely convenient and affordable

Friends_and_family Family

2/10

Poor

12 Jul 2026

Kevin

Room smelled like mold my shower leaked all over the place and the whole hotel stunk. They also only clean your room 1x per week which expedia doesn’t tell you.

Business

4/10

Poor

10 Jul 2026

Cresida Melissa

We needed to change rooms as there was a weird smell in the first room given to us, the carpet had stains.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Mary

The room was ready at check in time ,which was 3:00pm. It was clean and furnished with all that we needed. The staff was extremely helpful and kind. The air conditioning was off the hook. The kitchenette was clean and sufficient for our needs. The bathroom also had all you needed, with wonderful Dove products. We would recommend this candlewood suites to family and friends.

Partner

10/10

Exceptional

07 Jul 2026

Patsy

We enjoyed our stay and will stay again

10/10

Exceptional

07 Jul 2026

Carleigh

The kitchenette and the refrigerator and freezer were very useful, and the property was pretty well maintained, I was locked out of my room once because the keycard randomly stopped working but the staff at the front desk were very helpful with getting a new one.

Partner

2/10

Poor

04 Jul 2026

Jussi

Air quality in the room was bad, door was stuck all the time, sink was stuck.

Friends_and_family Friends

4/10

Poor

03 Jul 2026

Deborah

Room was very musty, moldy smell. Also had the old cigarette smoke smell. Just not a very well kept, clean place. No breakfast.

Partner

2/10

Poor

26 Jun 2026

Cory

The room was dirty it was an awful smell that made my stomach nauseous and even worse the door of the hotel wouldn’t lock you could just turn the handle from outside the room and walk right in even when your in the room with the lock on I definitely wouldn’t recommend this hotel to anyone

Partner

10/10

Exceptional

25 Jun 2026

Mohan

Good location, close proximity to all restaurants and easy access to the highway

Self

4/10

Poor

25 Jun 2026

Jamie

The floor in our room was slimy, and house keeping we found only came once a week and we were booked for a for an entire week. We had to take out our trash and get our towels which was very very weird. The room smelled like wet dog food and so did hallway.

Partner

4/10

Poor

14 Jun 2026

Garett

I booked an accessible room with the roll in shower and when I showed up, they did not have a roll in shower available and they had already rented out the I was supposed to have.

The front desk was very helpful and trying to find me another room and they said that the room would not be charged to my card, but it still has been and I have not received a refund yet.

Friends

6/10

Pleasant

03 Jun 2026

michelle

Great location close to restaurants and stores. Staff was very helpful and accommodating. Rooms are spacious and clean. Beds are very comfortable and the A/C works great. The only thing that I did not care for is the smell of animals in the hallways and room...however, it is very pet friendly, which is a plus.

Partner

8/10

Excellent

02 Jun 2026

Elaine

Staff was very friendly. What we didn’t like is our floor was dirty and it took four days for them to get in there to clean it. Ice machine in the refrigerator didn’t work. In We advised them of that was never fixed during our five day stay.

Partner

2/10

Poor

01 Jun 2026

Ahmed

Not clean, broken plumbing , filthy dirty carpet as if construction workers are in there.

Family_with_children

2/10

Poor

31 May 2026

Pat

No hair dryer. No tv control that worked

Partner

10/10

Exceptional

30 May 2026

Beth A

The layout of the room was spacious yet provided drawers and ample closet space.

Self

8/10

Excellent

20 May 2026

Bharathi Balaji

Great stay and welcoming staff members 👍

Friends

2/10

Poor

19 May 2026

Thomas

Air conditioner was not controlled by a thermostat, and did not take care of humidity, unless turned way low. Room was not ready, for us, when we arrived after 6:39 pm, but was, due to Allyssa's valiant efforts. Upon entering our room, we found the bathroom floor to be very dirty, and it smelled like a bleach bomb had exploded. There were no other rooms to vacate to, so we were stuck with that, for three days. Upon walking around on the faroeted floors, the bottoms of our shoes, became, completely, blackened! After my wife took a shower, the next morning, we found out, from the day clerk, that NO hair dryers were furnished, in their hotel!!!
Fortunately, that night, Allyssa, again, came to our rescue, in disbelief of our story, and found one. Heh- what is with the two peepholes in our door??? Ancient stuff! Just ask that female sports reporter, Erin, about what happened with her- big law suit!
And, NO breakfast, if any kind...
I wanted to leave, the first morning we woke up.
Kudos to Allyssa, the night clerk, for saving the reputation of IHG!
She deserves a huge bonus, and raise in pay!

Family

10/10

Exceptional

17 May 2026

Craig

Great experience. Love your pet friendly

Family

10/10

Exceptional

16 May 2026

Deborah

Located in a nice part of town where staff and even the people that were staying there overnight were very friendly. They welcomed my service dog with open arms and the accommodations were good as I like the full-size fridge in the room. The shower even has a nightlight on the wall very nice and comfortable mattress just the right size room

Partner

4/10

Poor

12 May 2026

Jeffrey

Since I was staying less than 12 hours I did not bother to complain. The curtains did not close completely with the bright lights of the parking lot made it difficult to sleep among the many other problems

Self

8/10

Excellent

10 May 2026

Lisa

Beautiful room. Clean. Spacious. Convenient. I really enjoyed my stay

Self

8/10

Excellent

07 May 2026

Edward

Well kept and clean inside and outside, good temperature, staff were polite. Price matches the experience.

Friends_and_family Friends

6/10

Pleasant

02 May 2026

Shino

Staff were super nice and accmodated us 30 min early check in.
But room cleanliness was not very impressive. There was old coffee in coffee maker. There was no bathmat. My feet picked up dirt from carpet right after check in. I didn't see any pans even though there is an kitchnett. Dryer was way very old model. Room was spacious but It could been better.

Family_with_children

10/10

Exceptional

01 May 2026

Mark

Clean, comfortable room
Convenient location to Austin

Family

10/10

Exceptional

01 May 2026

Jimmie

Very helpful staff

Self

10/10

Exceptional

29 Apr 2026

Parys

Clean room, clean tub kitchen had dishes. Even had paper towels under the sink bathroom had conditioner, shampoo, and lotion. AC works great.

4/10

Poor

22 Apr 2026

Diana

The hotel had a musty smell, and there was the scent of marijuana in the hallways. The room itself was decent, but there was some dog hair, and an unpleasant odor. The bathtub was dirty, as were the floors. Overall, more attention to cleaning is needed.

Friends_and_family Family

6/10

Pleasant

21 Apr 2026

Karen

Not the most comfortable bed

10/10

Exceptional

19 Apr 2026

Elizabeth

We stayed for two days and it was great. The rooms were very clean and the bed was comfy.

10/10

Exceptional

17 Apr 2026

KIM

Shopping and food close by , clean room, friendly staff. Aside from leaky facet in tub and ice maker on the fritz it was nice.

Family

4/10

Poor

13 Apr 2026

kiara

Close to shops and staff was nice but room was not cleaned properly

10/10

Exceptional

12 Apr 2026

Steve

Hhughh

8/10

Excellent

07 Apr 2026

Rebecca

Clean room, comfortable bed. Room was a bit humid and the floor kept sweating making it slippery. We cranked the A.C. a bit and that helped. We did stay near an exit and unfortunately could hear the door slam after about 6 a.m. Other than that nice room, comfortable, pet friendly and nice staff

Partner

8/10

Excellent

06 Apr 2026

Christopher

Clean room, good overall impression

4/10

Poor

04 Apr 2026

Daniel

Dirty

10/10

Exceptional

04 Apr 2026

Mohan

Great location. Check in and check out was a breeze. Helpful staff

Self

8/10

Excellent

01 Apr 2026

Marilea

The staff was friendly and the room was clean. Unfortunately the ice maker in our freezer was not functioning, there were no ice cube trays and they didn’t have an ice machine. The hair dryer was broken. The hot and cold indicator for the shower was reversed so I took an unnecessary cold shower the first night.

Friends

10/10

Exceptional

30 Mar 2026

FREDDY

Good Hotel to stay with family. Clean and comfortable. The setup of the room is adequate to conduct business from the room. Good Location. Smoke and \" Funky smell Free\". They have great Coffee for free. I will repeat my stay on this property.

Family

4/10

Poor

29 Mar 2026

eugene

The frontbdesk staff was really friendly and nice. The hallways were dirt and smelled of bleach. One towell in bathroom im pretty sure was left feom last occupant. Was dirty and just halfway rolled up on shelf. I stay in hotels alot and i wa sreally dissapointed in this one.

Family

10/10

Exceptional

29 Mar 2026

Mark

It was clean and well maintained.

Self

4/10

Poor

28 Mar 2026

Abigail

The door didn’t shut properly, it was old and dumpy. No blankets for the bed. Just a sheet an empty duvet cover.

Friends_and_family Family

6/10

Pleasant

28 Mar 2026

James

No breakfast was served

Friends_and_family Family

6/10

Pleasant

23 Mar 2026

Jessica

Property smelled fresh. However, when we entered our room, we found some problems. The silverware in our kitchenette was dirty so we took it to the front desk staff and were provided with plastic cutlery instead. There were scuffs on the paint in the room as well as some dirty walls/doors that had not been properly cared for. The shower handle was not installed properly. There was mold in one corner by the shower. The door into the room was not hung properly so the door stuck upon opening/closing.

Family

10/10

Exceptional

22 Mar 2026

Rafael

Everything was great. Enjoyed our stay.

Friends

6/10

Pleasant

18 Mar 2026

Chandra L

They had checked me in to a room that the keys didn’t work and then the second room they checked me into was dirty at 8 PM at night and finally the third room was OK for the night but a little bit disappointed overall

Self

4/10

Poor

15 Mar 2026

John

Check in took 15 minutes due to the staff not knowing how to use the software. The room smelled horrible and bedding and towels were stained

Family_with_children

6/10

Pleasant

15 Mar 2026

Kevin

We have stayed at many of candlewood suites and this one was definitely not to par of others we have stayed at. It started at check in (great staff! Top
Notch) however we did not get the room we booked a month ago due to a ‘system upgrade’.

While room was clean it was missing its smoke detector (wires hanging out of the ceiling) and also the window was broken. I know nornally these places are maintained however this felt bland, the elevator also needs to be greased it made lots of noise and I feel sorry for those whose room was next to the elevator.

We will continue to use candlewood suites, however we will not stay at this particular property again.

I do want to emphasize that the staff was great, no issues there!!

8/10

Excellent

12 Mar 2026

Oscar R

Bathroom floor was definitely not clean. The property in general is in very good condition. Location is excellent.

Partner

4/10

Poor

06 Mar 2026

Kacey

The staff were very kind and helpful. Though our room was not clean. The toilet paper and paper towels were both empty so I had to replace them. One of our trash cans was still completely full and our ice maker didn’t work.

Family_with_children

6/10

Pleasant

06 Mar 2026

John

Hotel overbooked, did not have room for me. They booked me in another hotel near by.

Partner

4/10

Poor

02 Mar 2026

Kristina

Our bed had been made and it was comfy. Kitchenette towel had mold on it. The sinks hadn’t been cleaned, tub had hairs all over it and the toilet had black mold along the rim with remnants of comet sprinkled. There were a few dirty dishes in the dishwasher when we arrived.
When I asked the front desk staff to please have our room cleaned the only response I received was that they were down a housekeeper. Trash cans in all the hallways were full and stinky and the stairwells needed to be vacuumed badly.

10/10

Exceptional

01 Mar 2026

Nicole

Clean room …staff was professional

Friends_and_family Family

4/10

Poor

26 Feb 2026

Heather

Housekeeping was awful. There were no towels or toiletries in the bathroom. The shower had hair and a dirty washcloth in it. There was hair in the bed. The shower didn’t work properly. The only reason I’m rating 2 stars and not 1 is because the girl who worked the front desk overnight was so kind and apologetic. My children were already asleep otherwise I would have asked for a different room. They desperately need new housekeepers and a better maintenance staff.

Friends_and_family Family

6/10

Pleasant

21 Feb 2026

Ray

The shower didn't work. Couldn't do my morning meeting in person because I couldn't shower. The carpet at the entry to the elevator on the second floor was dirty both days we were there. They did eventually move us, but by then my schedule that day was ruined

Partner

2/10

Poor

15 Feb 2026

Sherry

There were no pots or pans to cook with. There was 1 fork 1 plate and 1 coffee cup. The floor was sticky. I asked for towels 3 times. I asked to have the room cleaned it did not happen. The grills advertised for use were so gross no one would ever use them. Then came the roach. It was a $29 room that cost over $100. Do not book this hotel. You will regret it. I wish there was a lesser star to give this place. I learned a lesson. Read ALL the reviews. The five star ones have to have been paid for. The staff is overwhelmed. I will not stay at an IHG property or use Hotels.com again.

Friends_and_family Family

2/10

Poor

15 Feb 2026

Jaqueline

The room was not clean and had a smell, the hairdryer did not work, and never got the hot water to work in the room

Leisure Family_with_children

4/10

Poor

14 Feb 2026

Evelyn

The hotel was outdated. More than half the channels on the tv were audio only and I felt like the room could have been cleaner.

Friends_and_family Family

4/10

Poor

21 Jan 2026

Chantelle

Diety diahes. Check in was too long...no clean rooms qhen check

10/10

Exceptional

18 Jan 2026

Noah

Clean, prepared rooms. Friendly staff. Proper amenities (plates, pans, utensils, cups, bags of coffee, among other things). It is in a nice location. Lovely hotel!

Leisure Partner

2/10

Poor

12 Jan 2026

Crystal

The blow dryer in the room is connected to the wall. When I turned it on it started sparking and felt like I was holding a weed eater it was shaking so bad. The drain in the shower did not work. We had to rig it to stay open and shower. Also, there is no breakfast offered at this hotel.

Business

2/10

Poor

11 Jan 2026

Leslie

Run.,, do not stay here. Smoking throughout the hotel, not just weed and not just cigarettes. Disgusting, roaches, mold and smell in general. Management is terrible, broken elevator. Staff is very unprofessional. Smoking and on FaceTime calls. Overall terrible stay. Get better IHG. Get to your properties and observe.

Leisure Family

10/10

Exceptional

28 Dec 2025

Robert

Yes everything was clean

Self

4/10

Poor

08 Dec 2025

Richard

There was a cockroach crawling on the kitchen counter. The bathtub faucet was barely functioning, and the tub bottom had ground-in grime. The elevator was decrepit and needed serious maintenance The room carpet appeared dirty. I stayed two nights and couldn't wait to get out of my room after seeing the cockroach on my second morning. No doubt the entire building has cockroaches!

4/10

Poor

03 Dec 2025

Sherry

People were nice and helpful but room had roaches and the carpet was not vacuumed.

Self

8/10

Excellent

01 Dec 2025

Vicki

It’s always about the little things. And the coffee was GOOD! Room was clean, bed was a little soft for my tastes, but ok. But, did I mention the coffee was Good?

Leisure Family

6/10

Pleasant

28 Nov 2025

Joan

Manager was excellent. Location was great. Small roaches in bathroom. Corners in bathroom were nasty. Silverware dirty. Our dog found a piece of chocolate on carpet. Too dirty for me.

Friends_and_family Family

10/10

Exceptional

10 Nov 2025

James

Comfortable

2/10

Poor

09 Nov 2025

Georgeann

remote didn’t work, lights went off in the bedroom and tv went off in bedroom. BathRoom flooded and no lights or fan overhead.

10/10

Exceptional

03 Nov 2025

Janet

On the night of aour arrival, the two people at the front desk, Elija and Leiana (?) were welcoming, helpful, and very easy to work with. They made us feel that they cared about us and our stay at Candlewood. Thanks to both of them!

6/10

Pleasant

03 Nov 2025

Ronnie

Offer some type of breakfast.

Leisure Self

10/10

Exceptional

27 Oct 2025

Mark

Great stay and a very reasonable price. Enjoyed my stay.

Business Self

10/10

Exceptional

26 Oct 2025

Christian

Great staff and very clean room

2/10

Poor

20 Oct 2025

Darren

Reserved a specific room type in August. Arrive in Mid October... No room. Very very very bad.

8/10

Excellent

20 Oct 2025

Sharonli

Accesible- Safe- places to eat near - Parking nice place for stay weekend for events

Business_and_leisure Friends

6/10

Pleasant

19 Oct 2025

valerie

Floors were filthy. Appeared to be clean but had dirty black feet by the end of the evening. Chairs were filthy and broken. Bed were clean and comfortable. ADA shower worked well.

Friends_and_family Family

6/10

Pleasant

19 Oct 2025

Marian

The relationship with Expedia. I booked queen beds, Candlewood only has doubles bed. The sleeping arrangement was inadequate for the # of sleeper identified at reservation. Unhappy with Candlewood response to my complaint and Expedia's incorrect advertisement of rooms

Business_and_leisure Family

6/10

Pleasant

19 Oct 2025

Robert

The TV did not work at first. There was not a holder for the toilet paper. There was no telephone in the room. They hid a blow dryer in a drawer and the one in the wall did not work at all. The main response from the staff was “Oh, really?”

Friends_and_family Family

8/10

Excellent

15 Oct 2025

Mark

Great King bed, easy access, priced right. Management needs to QC room options more closely. Our full kitchen had no forks or coffee pot. Had coffee, 4 knives and one spoon. Management said items were stolen, and had not been replaced. No remedy offered.

Leisure Family

4/10

Poor

13 Oct 2025

Gary

Tes

Business Partner

6/10

Pleasant

10 Oct 2025

Patrick

No hair dryer in room, AC setup with a basic fan between the BR and the sitting area did not look professional, saw dead roaches in the hallway, carpet on stairs was filthy.

Friends_and_family Family

8/10

Excellent

06 Oct 2025

Michelle

Staff was friendly and courteous, willing to help with all our questions.

Friends_and_family Family

2/10

Poor

23 Sep 2025

Diana V

Disgusting room. Never seen a room so dirty. Sink looked like it was rotting. Big stains on chairs we were covering them with plastic bags. Room smelled bad. Really disappointed.

Family

2/10

Poor

19 Sep 2025

Jennifer

Had to check out 4 days early due to the entire hotel not having hot water for days and they refused to give a refund. They said they didn’t know when the part would be there to fix the water. There were multiple people having loud parties on our floor and the outside smelled of marijuana. My wife also found a sewing needle on the floor of our room by almost stepping on it. Would not recommend.

6/10

Pleasant

14 Sep 2025

Steven

Room was clean, staff was very friendly, and area was quiet. Hot water did not work multiple days though.

Business Self

4/10

Poor

01 Sep 2025

TANYA

Scary

My house cauht on fire and we spend 8 days at your hotel. I kept the \"I'll catch you later on my door.\" Day seven house keeping entered my room. They moved the sign fron outside the door and put it inside. Most importantly, they touched my stuff. After day 4 we got new towells and bedding. So they invade our privacy. The scary part is, on the last day, my husband left the room at 9:40, and at 10:03 a gentleman walked in my room, I jumped up then he said \"housekeeping\", I said, somebody is in here, then closed my door and left. No, ilI am sorry, nothing just left. I called my husband and told him what happen. He said when he was leaving there was a man housekeeper 1-2 doors down. Again that sign, \"catch you later\" was back on my door. Very creepy, and suspicious. Please look at the camera. But I will not be coming back to that location.

Partner

6/10

Pleasant

31 Aug 2025

Lori

The hotel needs to be renovated. The rooms felt very humid. Bathroom had mold around the base of the tub. I was disappointed in the quality of the hotel.

Leisure Family

10/10

Exceptional

30 Aug 2025

mark

location, immaculate room

Leisure

10/10

Exceptional

18 Aug 2025

John

Wise array of excellent dining options, choices of food...minutes away.

6/10

Pleasant

26 Jun 2025

Danny

Parking sucks allowing contractors to park trailers, 18 wheeler cabs I had to park off property and walk to the hotel

Business Self

8/10

Excellent

07 Jun 2025

Lloyd

Good in passing

It was a great place to lay down for the night.

Friends_and_family Friends

6/10

Pleasant

01 Jun 2025

MILDRED

It was ok but for the price that they charge the hotel doesn't have a ice machine and I didn't get the room that I payed for but it will due

Partner

6/10

Pleasant

25 May 2025

Tracy

Disappointed. We saw several small roaches in the room. The hotel feels run down and would benefit from updates. It’s in a good location with a short drive to several shopping and dining options. There’s a restaurant across the parking lot.

Leisure Family