Staybridge Suites Round Rock An Ihg Hotel

United States , Austin - TX
Austin, 520 I 35 South Round Rock United States
Show on Google | Map

100 reviews shown

8/10

Excellent

20 Apr 2026

Elizabeth

Clean room, decent gym

6/10

Pleasant

04 Apr 2026

Cristina

Smoke smell

Family_with_children

4/10

Poor

01 Apr 2026

Aldo

Bad breakfast, same menu every day, few days the food was spoiled

Family_with_children

10/10

Exceptional

30 Mar 2026

Marco

The hotel rooms are spacious, charming, and clean,we had a truly wonderful stay, and the breakfast was fantastic absolutely delicious. It featured yogurt, various types of cereals, eggs, pancakes, waffles, juices, and plenty of other tasty options. The only things that weren't, let's say, 100% perfect were the elevator which was a bit dated the slightly noisy air conditioning, and a sofa that had been slightly scratched by pets, given that the hotel is pet-friendly. Nevertheless, it comes 100% recommended, and we will definitely be back.

Partner

10/10

Exceptional

28 Mar 2026

Kayla

Breakfast was terrible the sausage was burnt every single day

Friends_and_family Family

4/10

Poor

28 Mar 2026

Marshall

The room didn’t have enough bedding, half of the outlets didn’t work, lamps flickered, and it don’t seem fully clean. The staff was kind, but it didn’t seem as though they were fully prepared or expecting us.

Friends_and_family Family

8/10

Excellent

27 Mar 2026

Jessica

Staff was very helpful and got us checked in two hours early. The downside was the room didn’t feel super clean and there were some hairs in the shower. The beds were extremely comfortable and were the best part of the room. Room stayed nice and cool the entire time. The free breakfast was a great perk.

Friends

10/10

Exceptional

18 Mar 2026

merland

Great stay

4/10

Poor

18 Mar 2026

Kaiden

Yes

Partner

8/10

Excellent

18 Mar 2026

Brandy Vidales

Parking is secure. It seems like people have long stay too. Also offered breakfast

Family_with_children

8/10

Excellent

14 Mar 2026

Larisa

We always stay here. Goof breakfast

Family_with_children

8/10

Excellent

12 Mar 2026

Marci

Breakfast was ok. Waffles were probably the best thing. Parking was fine.

6/10

Pleasant

08 Mar 2026

Lindsey

Not as up to the Staybridge standards as we had hoped.

Family_with_children

2/10

Poor

02 Mar 2026

Michael

Staybridge called to tell us the elevator was not working and had no idea when it would be fixed. They canceled our reservation and we found another hotel.

10/10

Exceptional

22 Feb 2026

felipe

Awesome view of pool hospitality was the best experience I’ve ever had Letty was professional nice and more than willling to help w luggage since elevator was broken. In the morning she was an awesome hostess made my grandkids feel special if that makes sense

Family_with_children

10/10

Exceptional

22 Feb 2026

Le Roy

Great experience... just a recommendation have sheets for the pull out beds with extra blankets

Friends_and_family Family

2/10

Poor

22 Feb 2026

samantha

Elevator was out of service. We had to take our luggage up and down the stairs. Breakfast was horrible. Our room did not have a good cleaning before our stay. We found a e cigarette that was not out on the side of the bed. No towels to wash our body and the towels to dry our bodies were all stained with yellow spots. There was no sheets on the pull out bed. And when we went to ask for some they claimed they had none. We booked that room specifically because it had a pull out and couldn’t use it because it was disgusting

Friends_and_family Family

2/10

Poor

17 Feb 2026

Ivan

The room was very musty because housekeeping did not show up to empty the trash, clean or vacuum we had to tell them to come in and empty the trash after we had been out the whole day. Elevator was not working we had to use the stairs for the 5 days very unacceptable. I got two rooms the second room smelled very dirty but they did exchange for another room so that was good. Restroom is out of date as well shower head was stuck to the wall could not adjust at all. Staff was nice but would not answer the phone when we called the front desk. Would not stay with Staybridge again

Partner

10/10

Exceptional

14 Feb 2026

Bradley

Clean Rooms, great staff

Leisure Family

4/10

Poor

07 Feb 2026

Gabrielle

Overall the room, staff and food was great,

10/10

Exceptional

31 Jan 2026

Jordin

Loved my stay. The gentleman he worked overnight was amazing! He helped me move rooms with my son.

Leisure Family_with_children

8/10

Excellent

28 Jan 2026

Judy

Always nice and quiet

Business

6/10

Pleasant

25 Jan 2026

Trisha

Positives: The staff are VERY friendly, parking is free, breakfast is included and was good.

Negatives: The sofa in our room was dirty. The bed cover had a stain. The bathroom door did not shut all the way. The elevator was out of order and we were on the 3rd floor. We did not mind taking the stairs but we had luggage (not the carry on size) to haul. The carpet in the stairway is very dirty.

The friendly staff is why we enjoyed our stay despite the negatives. Also, the walls are thin. We did not mind the noise (kids running up and down the hallway and parents yelling) but just an FYI for you that do.

Business Family

10/10

Exceptional

20 Jan 2026

Crystal

Buffy style breakfast

8/10

Excellent

05 Jan 2026

William

Nice big room! Everything was great!!!

Leisure Partner

8/10

Excellent

23 Dec 2025

jennifer lee

I recently stayed at this hotel and had a mixed experience. The check-in staff were incredibly friendly and welcoming, which set a positive tone for my stay. I also appreciated the free laundry service, a great perk for travelers.

However, I encountered some challenges with getting fresh towels. It seemed challenging to get a towel per traveler and that was inconvenient. Additionally, the bar was closed during my visit, and the social hour felt lacking, as it was just a makeshift setup with drinks from an ice chest. Still relaxing to sit in the dining room.

Overall, while the friendly staff and free laundry were highlights, the towel situation and bar closure were notable downsides. I hope these aspects improve for future guests.

10/10

Exceptional

11 Dec 2025

Gayle

Breakfast was good and good variety. Staff was very nice.

Leisure Family

2/10

Poor

07 Dec 2025

Minerva

I was planning to stay for five nights at Staybridge , but the room that was assigned to me smelled like they never washed the sheets the pillows also smelled men sweat, when I realized all these it was midnight so I had to stay the night in a dirty bed. I stayed in fourth floor. Luckily I alway take a good size blanket and didn’t undo the bed., I checked out after the first night. Had a hard time for the hotel to refund the rest of the nights but they did at the end

Business_and_leisure Self

10/10

Exceptional

04 Dec 2025

Luis

Great stay. We had an issue the first night with our room and the manager switched us to another one without hesitation. We're happy with our stay!

Leisure Family_with_children

10/10

Exceptional

02 Dec 2025

Alexus

Good place to stay

Business_and_leisure Family_with_children

4/10

Poor

01 Dec 2025

William

My husband woke to a bug(!) crawling on him and we found roaches in the room the next morning.

Friends_and_family Family

8/10

Excellent

30 Nov 2025

Screve

Good service

4/10

Poor

26 Nov 2025

Vicki

The first impression on check in, was visibly dirty carpet in the office. The stairs where stained and dirty as well. I did enjoy a hot breakfast.

Friends_and_family Family

10/10

Exceptional

26 Nov 2025

Jennifer

Clean room, very friendly staff. The kitchen is equipped with all the necessary utensils. The breakfast and social hour had a variety of options. As a vegetarian, I had no issues creating a plate daily. The outside area (grill, pool, patio) was a pleasant area to unwind in the evenings.

Business_and_leisure Friends

8/10

Excellent

25 Nov 2025

Mark

The staff was nice room needed some attention Didn’t have any door handle to close the door to the restroom. Also had a big hole inside of it you could see right through and a piece of a tack strip between the door of the restroom is exposed Window seals were really dirty Not what I expected and not what I stayed in on my last visit here

Business Partner

2/10

Poor

25 Nov 2025

Elizabeth

Everything was dirty and sticky from the entrance to the room, there was food all over the hallway. They charge a penalty if you check out early, even if you have prepaid.

Leisure Self

10/10

Exceptional

22 Nov 2025

Auna

Everything was great, the staff was very friendly and the room was very clean.

Business

4/10

Poor

21 Nov 2025

Gladys

Ac not working. Phone not working
Microwave handle broken

Leisure Family_with_children

4/10

Poor

20 Nov 2025

Kimberly

I didn't think I'd be surprised because I read other reviews that stated the property was outdated, the furniture was worn, etc. But the price was really good, so we decided to give it a try. The living room furniture in our 2-bedroom suite was very worn (excessive fraying on the edges), and the cleanliness was questionable (we found multiple hairs in the bathroom and our room had a very musty smell), but we were only staying one night, so we decided to stick it out. Everything was \"ok\" until we pulled the covers back on the bed and found burn holes and ash stains on the sheets. We left as soon as possible the next morning.

Leisure Family

8/10

Excellent

19 Nov 2025

Jainee

Breakfast could be better.

10/10

Exceptional

16 Nov 2025

Lizette

We absolutely loved this hotel! We will definitely be staying here again when visiting Round Rock. Everything about this hotel is amazing and inviting we loved it so much we definitely recommend 10/10

Business_and_leisure Family_with_children

10/10

Exceptional

16 Nov 2025

Monica

The room was spotless and the beds were super comfortable. We all had a great sleep. The morning breakfast was nice too. I would definitely stay again! Highly recommend!

Friends_and_family Family

10/10

Exceptional

15 Nov 2025

Anna

Great breakfast

Leisure Family

6/10

Pleasant

14 Nov 2025

JARED

One cramped outdated elevator, the room was cleaned only to the bare minimum as evident in the fact there were a pair of shoes under the bed upon arrival. The shower curtain was hap

8/10

Excellent

14 Nov 2025

William

Staff was great, bathroom was in bad shape, shower curtain rod was pulling loose and the water was warm not hot. Room was good size and bed was comfortable. Breakfast was pretty good.

Business Self

2/10

Poor

10 Nov 2025

Pamela

We weren’t able to stay here. When we walked into the room, there were German roaches everywhere. The man at the front desk didn’t give us any problems about refunding our money.

Leisure Family

10/10

Exceptional

01 Nov 2025

Judy

Dry nice and clean mon the Wednesday they have a small dinner for everyone which is really nice

Partner

10/10

Exceptional

28 Oct 2025

David

Nice place with good hospitality.

2/10

Poor

26 Oct 2025

Donovan

Very uncleanly and stinky. Friendly staff though!

Leisure Family_with_children

2/10

Poor

26 Oct 2025

Jeffrey

Dirty, dirty, dirty, do not stay here. This is the filthiest hotel I’ve ever seen.

Family

4/10

Poor

24 Oct 2025

Robert

Dirty disappointment

Staff was super friendly and helpful. Common areas—lobby, stairway, elevator—were kinda gross and dirty. Room was ok, tho the bathroom door was dirty and the place was rather beat up. It looked like the housekeeper was trying to do her best with the poorly maintained space she was given.

Business

8/10

Excellent

24 Oct 2025

Judy

We got a 2 bedroom suite with the kitchen and 2 restrooms. It was for myself my sister and mom .We loved it it was so spacious . This is the second time in 7 days and I’ll be back next week!

Friends_and_family Family

8/10

Excellent

16 Oct 2025

Judy

Nice I’d stay again

The hotel was nice for the most part I think the bathtub coulda been a little cleaner staff was great and it was very quiet

Partner

8/10

Excellent

15 Oct 2025

Joe

The rooms were very spacious

Leisure Partner

2/10

Poor

15 Oct 2025

Danielle

Roaches, Scary Elevator, Broken Things, and more

What I found:
- Roaches, Texas size, more than I want to count
- Elevator with sketchy documentation making scary enough noises for me to take the stairs
- So many nonworking things including outlets, lamps, kitchen equipment, clothes washer, workout equipment, too much to list
- Weird smell in my room and throughout the hotel, especially bad in the fitness center
- Wasps at the pool
- Some staff are very nice, but overall management cares way more about money than people (and God help you if any event is happening where they are fully booked)
- A constant beeping outside my door which is probably a smoke detector battery needing attention
- Loud background including a train and very busy highway
- Not the safest neighborhood and lacking the typical spot to put your car while you unload your stuff

Friends_and_family Family

6/10

Pleasant

11 Oct 2025

Denise

I was online looking for a last minute hotel and chose this one as it was afforadable and looked great from the photos. We showed up the staff was friendly..the check in process was simple and we were given our key room. We got our luggage out from our vehicle and then worked our way over to the elevator..the halls were muggy and hot, the elevator had just been freshly painted so the stinch of the smell of paint nearly left me with a headache. We got in to our room and i think the only thing that bugged me about the room was the couch...the arm rest was all scratched and ripped up as if someone with a cat had stayed there and destroyed it. Other than that I think the cleanliness of the room was good. For breakfast they serve a buffet with a good variety of different options which i though was awesome! Its like everything outside of our room did not have AC running because just as the halls the whole seated area where they serve the breakfast buffet was muggy and hot. I felt myself rushing to eat breakfast just so i could get back upstairs to the AC. This hotel can use some love and care, some AC out in the halls and maybe some renovations but other than that...it gave me and my family a place to sleep for two nights...so cant complain. Will I recommend the hotel to family and friends...probably not.

Friends_and_family Family

10/10

Exceptional

05 Oct 2025

Drew

Yes, enjoyed the full Kitchen! Would be nice if they updated the motel

Leisure Family_with_children

10/10

Exceptional

03 Oct 2025

Johnny

Very spacious rooms, kitchenette is wonderful, and two tvs!

Leisure Family

6/10

Pleasant

19 Sep 2025

Kevin and Susan

Overall, it was a pleasant stay. Rooms are old and need to be updated. Stains on bath tub and old aroma to the room. Otherwise, not bad.

Leisure Self

6/10

Pleasant

15 Sep 2025

Suraj

It was alright. Rooms were just ok, Front desk (Patels) were ok. The young lady who checked us out on Sunday was very nice.

Partner

2/10

Poor

02 Sep 2025

Denice

This hotel is absolutely vile and should be shut down. I stayed at Staybridge Suites Round Rock from 8/31–9/1 with my family, booking two rooms, and what we experienced was nothing short of revolting. The first room was muggy, dirty, and smelled putrid, with hair, stains, and even a massive blood stain on the mattress. The second room had an actual bug crawling on the bed. After complaining, we were bounced from room to room, inspecting more than seven in total, and every single one was a nightmare—filthy linens, mattresses reeking of rot, and one mattress so badly stained it literally looked like a corpse had decomposed in it. This wasn’t an isolated issue but a clear pattern of neglect and filth throughout the entire property. To make it worse, I overheard housekeeping telling the front desk, “they can’t be looking at all the rooms like that,” which proves they know exactly how disgusting this place is and are simply trying to cover it up. This is not just bad service—it’s dangerous, unsanitary, and completely unacceptable. The Staybridge Suites Round Rock is a disgrace to the IHG brand, a breeding ground for disease, and an insult to anyone unfortunate enough to book here. I wouldn’t let my worst enemy stay in this dump.

10/10

Exceptional

02 Sep 2025

Abhishek

Clean, safe, convenient and good breakfast. If you want a suite, this is the choice

Business_and_leisure Family_with_children

4/10

Poor

01 Sep 2025

Jessica

We stayed at this hotel for two nights. As soon as we entered the room we noted multiple areas with obvious pet damage. Our bed sheets were stained in multiple places. Floor were filthy.

Friends_and_family Family

2/10

Poor

30 Aug 2025

Gokulan

This property is pathetic, not cleanliness, very old building and very old items outside in main pathway and everything is old inside the room. Bedroom, Couch and Dining chairs are very old. No proper water flush out in bathrooms and latches in rooms are very old. Overall it’s not even worth for the money you pay, it’s disgusting and even motel is better. Breakfast is kind of motel breakfast and few items are there, not good food, utensils are not cleaned properly and old. PLEASE DON’T BOOK THIS SPECIFIC HOTEL…

Leisure Family

2/10

Poor

20 Aug 2025

Irel

The staff was super friendly when it came to checking-in! However, we found TWO cockroaches on seperate occasions during our stay. The first night when we checked in, there was one in the bathroom. Since we had arrived late at night and we were only staying one night we decided to thoug it out. The following morning we found another cockroach in the same place we found the first one. Not only this, but as we showered on of my friends saw pieces of the ceiling fall during their shower. Some even landed on his head. The hotel looks nice but it is cockroach infested and falling apart.

Leisure Friends

4/10

Poor

15 Aug 2025

Kristen

This place has roaches. Not just a few, they are everywhere. I wasn’t even in my room for five minutes and I found about five. There were two dead baby roaches in the freezer, in the ice, live ones crawling on the walls and in the furniture. But I’ve dealt with roaches before so I was willing to tough it out. Even though my kids have asthma and allergies. Then I saw them in the bed, and that was completely unacceptable. I immediately contacted Expedia and went downstairs to check out. I didn’t actually care about the refund, more so getting my babies out of there before they got sick. When I told the front desk, he acted like I was lying, he said he just sprayed and they don’t have roaches. But they do, I took pictures and everything. If you’re seeing more than one live German roach during an hour, that means there is a heavy infestation in the building. Let’s not normalize letting hotels get away with roaches that cause allergic reactions and spread of disease FOR THE LOVE OF GOD IT IS NOT NORMAL AND IT IS A HEALTH HAZARD PLEASE REVIEW AND REPORT IT!!!! This is not ok. But I’m glad I was refunded, so thank you for that I guess!

Business_and_leisure Family_with_children

4/10

Poor

15 Aug 2025

Matthew

The location was ok! But the room had ants bad. They were in the bathroom. In the bed. I was scrolling on my phone and one was crawling up my finger. The refrigerator door wouldn’t close the seal wasn’t working so our stuff was t cold. Finally I put a trashcan in front of it but having 2 little kids they kept moving it. We came for a week to visit my stepkids we picked this hotel cause the pool and the bbq pit. We asked upon arrival about bbq pit they stated let us know when your ready and we will turn the gas on. So we went to buy a whole bunch of meat went to grill and both grills didn’t work! Then we did laundry only one washer worked and we had to dry them for a long time for them to actually be dried!

Leisure Family_with_children

6/10

Pleasant

11 Aug 2025

Laura

The room smelled a lot like cigarettes, and it gave me a headache. Only one washer was working out of the four. It was very inconvenient.

Leisure Family

10/10

Exceptional

25 Jul 2025

Nerelyn

It was amazing

Friends_and_family Family

10/10

Exceptional

25 Jul 2025

Ariana

Everything was good

Leisure Family_with_children

8/10

Excellent

24 Jul 2025

Tamasha

My room was given away but manager accommodated us

Family

10/10

Exceptional

22 Jul 2025

Jahaira

Thank you for you help even though the unconvinced whit the early check in ,the manager was able to make our stay wonderful and I highly recommend the breakfast 👍

Business_and_leisure Family

2/10

Poor

21 Jul 2025

Damien

Overall the rooms were still dirty

Leisure Family

4/10

Poor

20 Jul 2025

Verified traveler

The toilet ran nonstop and was luke warm and dogs barking nonstop

Friends_and_family Family

4/10

Poor

19 Jul 2025

shinil

Good complimentary breakfast. The front staff was nice. The room I stayed, 422, the AC was blasting with loud noise the entire time ( and trust me when I say it was too loud).

8/10

Excellent

16 Jul 2025

Marcus

Room and bed were good. Breakfast was not good.

Leisure Family

8/10

Excellent

16 Jul 2025

Kenyá

Located right off the interstate. Staff was friendly and the accommodations were nice

8/10

Excellent

25 Jun 2025

Lisa

It was very clean and staff was great

10/10

Exceptional

20 Jun 2025

Ernest

Great

6/10

Pleasant

20 Jun 2025

Christopher

Stay wasn’t bad, it just didn’t stick out; very underwhelming. Couch was scratched up, they didn’t have linens for the sofa bed and the AC wasn’t the best. We only stayed one night, and got what we paid for

Leisure Family

8/10

Excellent

13 Jun 2025

Jonathan

The hotel and staff were very welcoming. The breakfast was great! Some areas of hotel were bit dirty, but more due to poor tenants than the hotel staff. It was just hard to keep up with the nesses being made.

Friends_and_family Family

6/10

Pleasant

09 Jun 2025

Jim

Just an averge stay. The overall condition was average. But, I also have no real complaints. The price was right.

Partner

10/10

Exceptional

08 Jun 2025

Joan

It was a great experience and the staff was great.

Friends_and_family Family

4/10

Poor

08 Jun 2025

Deneitra

The pictures on the website is nothing like it is in person! The carpet is dirty! The mattress on the layout bed was filthy! I would not recommend anyone to stay here!

Business_and_leisure Family_with_children

8/10

Excellent

08 Jun 2025

Shemicka

The elevator and stairway was dirty, seen like someone came through with mud on there feet but it wasn’t clean for the time I was there which it should’ve been cleaned, the breakfast was mid , my room was clean I was able to check in early and the ladies at the front desk were really nice

Friends_and_family Family

8/10

Excellent

04 Jun 2025

Humberto

!!!

Leisure Family

10/10

Exceptional

04 Jun 2025

Irene

Space

Leisure Family

6/10

Pleasant

01 Jun 2025

Tiphani

I really liked our stay here. I just didnt give it a high rating because we didnt interact with any staff besides check in. When checking out a different staff member seemed annoyed that I asked for a printed receipt . But most of all i couldnt give it higher then a three because the pull out bed was stain bad and there was not a sheet on it. It was just the mattress. No extra blanket or pillows either and we were 8 guest, so the property knew we were going to have to use the pull out bed.
I loved that there was a kitchen in the room and that we had three beds and a pull out bed instead of just 2 beds and a pull out bed like previous hotels that my family has stayed at.
Also Master bedroom (the one with the queen bed) didnt have a tv in it so my husband and I slept in a double bed so we could watch tv at night.

Leisure Family_with_children

6/10

Pleasant

18 May 2025

Alejandro

Hotel is quiet and good for families but sofa bed is really uncomfortable.

Leisure Family

8/10

Excellent

18 May 2025

Sherri

Long wait to check in. There is no A/C in the hallways of the hotel. The elevator needs attention.. unclean and takes forever to move 3 floors.

4/10

Poor

17 May 2025

Kejuanna

First room was not what I booked, but they swore to it, we had to switch rooms anyway bc the maintenance was drilling and it was loud. Second room was used urine in the toilet, trash and bowls everywhere and bed was used. Also not the room I booked. No problems with the third room it was actually the room I booked. They take a $50 deposit and I booked on the 13th but the statement on my card says 6/26/25 not sure why they need to hold for that long.

Partner

10/10

Exceptional

11 May 2025

Katrina

The only bad part was the tv had a blue screen

4/10

Poor

04 May 2025

Gwendolyn

Place was dirty and in need of repair. Only seen one elevator and it was a little sketchy. Nice room size. Breakfast was basic.Staff was friendly.

Leisure Family

10/10

Exceptional

27 Apr 2025

Dawn

We loved the room! We were super that the breakfast didn’t start until 7:30. We had to be gone by 7:00.

Leisure Family

2/10

Poor

27 Apr 2025

Gopi

ac does not work, room is in very bad condition, staff also respond very badly

8/10

Excellent

26 Apr 2025

Verified traveler

Could’ve been worse

The hotel needs to be updated. Our toilet kept running and the tub filled with water while we showered as it was stopped up. It wasn’t dirty but not COMPLETELY clean

Friends_and_family Family

10/10

Exceptional

26 Apr 2025

Emily

Front desk staff are always super nice and helpful!

Business Family_with_children

6/10

Pleasant

13 Apr 2025

Kayla

Area was fine, night staff was fantastic. Didn’t interact with day staff at all. Breakfast was subpar, nothing was restocked, couldn’t find anyone to help, etc,. Room had several cosmetic things that were bordering on falling apart. Otherwise ok stay.

Family_with_children

10/10

Exceptional

13 Apr 2025

Kim

The hotel was very nice for us. We took my older mom with us and had a two bedroom suite which was great for our travel needs. Very comfortable and convenient area with lots of restaurants nearby.

Leisure Family

10/10

Exceptional

13 Apr 2025

Jackie

The pictures don’t do justice. The rooms are much nicer than the pictures showed. They are also huge!! Only one complaint the water pressure at least on the 4th floor not so good.

Leisure Family