Extended Stay Americasuites Austin Roundrock South

6/10

Pleasant

17 Jul 2026

Walter

A

Partner

10/10

Exceptional

30 Jun 2026

Richard

Everything was perfect even the process to extend my stay. My only complaint wqs the elevator was down. The hotel has no control over this and I needed the exercise anyway.

Self

8/10

Excellent

22 May 2026

Son

Good

8/10

Excellent

16 May 2026

Sarath

Overall, a decent experience!

10/10

Exceptional

11 May 2026

Kaitlyn

Very nice front desk people , room very comfortable

6/10

Pleasant

03 May 2026

Travis

Clean room

Friends

6/10

Pleasant

26 Apr 2026

Matthew

Hotel smells, barley any pillows had more last stay, need better bathrm toiletries, lime body wash, yall need to do better

Self

2/10

Poor

15 Mar 2026

Chris

It was basically like stating in a motel 6, good for price but yeah it’s a motel

Partner

10/10

Exceptional

31 Jan 2026

James

Charmaine was very pleasant. Great value.

Partner

8/10

Excellent

07 Jan 2026

Daniel

Nice and quiet

4/10

Poor

26 Oct 2025

Christian

We booked two nights here for a show and the location is great, loads of things to do around here. However, the room smelled like stale cigarettes, carpets full of stains, bathroom and kitchen area looked old and worn, and shower had lukewarm water, but we didn't care because the price was low. There was a rumbling from the floor below and our floor was vibrating and we couldnt sleep. I went down at 4am, no one was there. I called the number 800 number at the desk and they tried calling the property and they told them i had to wait until 10am. I went in the morning and waited 45 minutes for someone. When she finally came, i explained what happened and she just said they would take care of it. I had to ask multiple times before she finally told me it was a fan that was on all night in the floor below me. I requested another room, she said no because they didn't have anything despite them still selling rooms online. She was very rude and I had to leave with the hopes that they would leave the fan off like they said. They did leave it off and the 2nd night was fine, but they refused to switch me rooms for my peace of mind and then denied compensation for the 1st night's inconvenience. i have 9 years experience in hotel management so I know sometimes there is not a lot you can do about the condition of the hotel, but customer service is completely in their control and unfortunately they have one of the worst customer service I've ever experienced.

Leisure Partner

6/10

Pleasant

23 Oct 2025

Paul

Kitchen was okay, No trash can provided in the room. HVAC was average

Partner

2/10

Poor

21 Oct 2025

Claribel

They canceled my reservation without a notice.

10/10

Exceptional

03 Oct 2025

Christopher

Great location. Lots of amenities close, even walking distance Very nice price for a 7 night stay. All staff are super friendly.

Leisure Self

8/10

Excellent

30 Sep 2025

Ronnie

A/C filter needed to be changed. No hot water to room. Bath faucet cartridge needed to be rotated to allow hot water to exit spigot. Staff were respectful and property appeared clean and to be cared for.

Business_and_leisure Self

10/10

Exceptional

20 Sep 2025

Denise

Safe, convenient, quite, clean and smell good,employees was very friendly upon arrival.will be visiting again

Self

10/10

Exceptional

11 Sep 2025

JAMES

everything was great

Leisure

10/10

Exceptional

05 Sep 2025

Meave

Very friendly staff, helpful and professional

Business_and_leisure Self

10/10

Exceptional

02 Sep 2025

Lauren

The customer service was amazing

Business_and_leisure Self

8/10

Excellent

07 Aug 2025

Ruby

Could use renovations in bathroom area ceiling cracking, hot water does not last at all, construction going on around the area so pretty noisy very early

Leisure Self

6/10

Pleasant

27 Jun 2025

Elizabeth

Unfortunately, one night of our stay it sounded almost like someone was bouncing a basketball around the room for 3-4 hours straight. When we went to ask the front desk, they were not there. When we went to the room, it turns out it was unattended children. Kind of uncomfortable but we're aware that has to be a rare situation.

Leisure Partner

2/10

Poor

07 Jun 2025

Erica

AWFUL!!! The back of my ears, and neck were tore up by bed bugs! Even one of the staff members laughed and said, “Oh yea! I’ve been tore up a couple times.” Staff is friendly but not enough staff. Front is closed a lot during hours.

Business

6/10

Pleasant

01 Jun 2025

Stan

Bed and a shower…it was cheap…you get what you pay for…..rusty fridge….bubbling particle board fixtures……saved a few backs so not the end of the world.

6/10

Pleasant

29 May 2025

Linda

Would not recommend staying at this hotel

It took three trips to get the key card to work not sure why. The attendent at the desk did his best to accomodate. Some of the lighting in the room did not work and upon looking at the sconce by the bed there was dust and gime that was truely visble with missing switch. The microwave belonged in a musem and made terrible noise when opperated. The free breakfast was not good especially the coffee that looked and tasted weak. The room was damp from humidity and not very comfortabe temperatue wise.

Friends_and_family Family

10/10

Exceptional

27 May 2025

Ian

Tika is wonderful.

10/10

Exceptional

07 May 2025

Selena

Location but trashy

Leisure Family

8/10

Excellent

30 Apr 2025

Gina

They are remodeling the property. It’s going to be nice when they finish. I wish that they would offer more options for breakfast.

Leisure Family_with_children

10/10

Exceptional

27 Apr 2025

Michael

Cons: Room at this extended needs maintenence work. The hallway smells moldy, like the carpet needs replacement not just cleaning. The recliner in the room was broke and the back was cracked. Video on television was breakin up.
Pros: AC is good, bed was comfy, staff was nice.

Leisure Family

4/10

Poor

16 Apr 2025

Kira

Not the best.

The room was old and smelled like pee. All the appliances are rotting away even the refrigerator.

Self

10/10

Exceptional

06 Apr 2025

Paul

Good Stay

Good Stay

4/10

Poor

05 Apr 2025

Didier

Breakfast is a joke
Very noisy

Leisure Self

8/10

Excellent

29 Mar 2025

Walter

Cheap and clean

Business Self

6/10

Pleasant

27 Mar 2025

Greggory D

The toilet didn't flush and there wasn't toilet paper. Other wise was fine.

Leisure Partner

2/10

Poor

16 Mar 2025

Wallace Reuben JR

I have stayed at many Extended Stays throughout the country so I was very well aware of the 2 star rating however I have never experienced the offensive smell coming from the carpet, the dead bug cementary within the light fixture and shocking visible when the light was turned on, the numerous brown specks on the mattress which I not even going to guess as to what that was and the homeless camping out at the side entrance. Needless to say we did not stay, but when I demanded my 4 night reservation be canceled I was essentially told no. I had to call Expedia and if it weren’t for the agent practically threatening the guy at the front, I was going to be charged the first night when we stayed literally 5 minutes. DO NOT STAY HERE. Spend the extra couple of dollars and stay somewhere safe

2/10

Poor

10 Mar 2025

John

Terrible

8/10

Excellent

10 Mar 2025

Michael

Was worried at first because of bad reviews.

But my stay ended up being pretty good.

The staff was friendly, especially Charmaine. I was worried because i read bad reviews mentioning her, but she was an absolute delight, we had playful banter as i walked through the lobby, and she was to be super helpful and a hard worker. She even made sure I had a muffin for breakfast 😋

When i first showed up the plays seemed sketchy, because people were partying pretty loud in their rooms. I was worried i wouldnt get any sleep, but as soon as i got inside my room I couldnt hear the other guests. The hallways did reek of weed, but i couldn't smell it once i was in my room. It did smell a little like old wet laundry, but some lysol took care of that.
I also had a little issue with my key working on the door. But once again Charmaine was more than happy to help us fix the issue.

The room was pretty clean, i even checked the bed for bugs or stains, and didnt find any.
I accidentally left out food over night and never saw 1 bug.

The place was overall clean, friendly, and a great stay for the price.
I would definitely come back.

Business Family

2/10

Poor

09 Mar 2025

Verified traveler

Doesn't Honor Reservations, Charges Anyway

I made a reservation. When i got there, the hotel told me rooms were sold out. This place doesn't honor reservations, it's walk ins first come first serve. My card was still charged for the stay though.

10/10

Exceptional

08 Mar 2025

John

Great place to stay

2/10

Poor

07 Mar 2025

James

Reservation was messed up. Forced to pay 100 dollars more than what expedia said. Room was dirty. No stopper in tub to take a bath. Water was cold. Didnt get hotvwater in shower till 3rd day. Cooking amenities were not as shown on front desk brochure.
Desk staff demanded paperwork for service animal. I of course quoted the ADA law and refused. We were forced to changevrooms on second night due to my Service dog. Tv service was terrible. Kept going in and out. Night stand broken. Had a drawer missing. No remote fir second TV in Suite. Card reader to enter back door was sketchy. Might work after 10 attempts. Feet turned black after walking on carpet a few times. If i had the money to get another hotel we would have left. I just couldnt afford to go to another Hotel and wait for a refund. Will be contacting Expedia to dispute what we were charged...

Business Family

6/10

Pleasant

07 Mar 2025

Ashley

Waited for over 15 minutes for staff to come to desk so I could check in. I will say that she was very friendly when she did get there though. Room had distinct smell that reminded me of a nursing home. Fridge had rust all over the outside and looked dated and not the cleanest, which matched the rest of the room, if I'm being honest. Property was reasonably quiet, and safe. Stay wasn't really bad, but with other available options, I wouldn't plan to return either.

Leisure Partner

6/10

Pleasant

02 Mar 2025

Tom

Good work hotel.

The price cannot be beat. Two interior lights did not work and the shower did not get warm. Depends on the time for the shower. Look, for the price this is the 3rd time I have booked. If you are price sensative. Book it.

Self

10/10

Exceptional

24 Feb 2025

Samuel

The desk was incompetent.

6/10

Pleasant

24 Feb 2025

Joe

Cool, “not cool”

We were there when the temperature outside was in the 30-40’s and our heater in our room kept blowing cool air even set at 76, so we just turned it off and slept in a cold room instead of warm.

Business

2/10

Poor

09 Feb 2025

Craig

The front desk staff are but no one was was able to communicate effectively about any issues I had with the room.

The room was never cleaned since I checked in 12/26.

I was locked out of the room for 2 day because of mechanical door issues and no one seen to take it serious. I didn't have access to my work laptop, my meds, my clothes, and my puppy was accidentally locked in the room while I was putting dog food in the vehicle. I was given another room and had to move all of my item by myself. No one even tried to assist. I think a full refund should be in order.

Self

2/10

Poor

15 Jan 2025

Jef Austin

I keep asking for the deposit refund receipt since before I check and when I checked out. She has a lot of reasoning and then I tried to call them and then she put me on hold for 10 minutes until I just hang up.

10/10

Exceptional

04 Jan 2025

Sonia

woman working front desk at night was amazing! room was nice felt stale but we just stopped on our way passing through. no issues with room at all loved the space to eat and kitchen.

its very easy to miss the turn into the hotel was was annoying but parking was easy as it wasn’t a huge place and breakfast was very small just something’s you can grab on the way out like coffee and muffins.

Leisure Family_with_children

10/10

Exceptional

01 Jan 2025

Karen

I liked the staff but didn't like the surroundings. The type of people hanging around outside. I felt unsafe

Leisure Self

10/10

Exceptional

20 Dec 2024

Gerardo

Nice

2/10

Poor

15 Dec 2024

Lori

I understand sometimes you get what you pay for… but no ice machine, stains and rhinestones on bed comforter. The room smelled horrendous. There was roach traps throughout the room. If it wasn’t that I drove all day and already paid for it with the money that I had I would have left. I was exhausted and literally needed sleep.

Leisure Pet

10/10

Exceptional

10 Dec 2024

Isiah

It was a good experience

6/10

Pleasant

07 Dec 2024

Kennedy

Everything was fine

Leisure Friends

6/10

Pleasant

03 Dec 2024

Aurora

Unsatisfied

Mattress was very hard unbearable, when I walked in I wasn’t acknowledged, it smelled very much of marijuana
I stayed because I had the reservation only.. then they told me there was a deposit and only with cash I would get it back when I left other wise it will take a few days. I wasn’t told that when I booked it.. disappointed..I will choose my hotels wisely next time . Thank you for the stay .

Friends_and_family Family

2/10

Poor

24 Nov 2024

Latoya

Horrible

4/10

Poor

22 Nov 2024

Theresa

Dingy

10/10

Exceptional

21 Nov 2024

Bryan

Great Stay

Staff was great. They put me in a quiet part of the hotel and I had a great nights rest.

Business

10/10

Exceptional

18 Nov 2024

Chris

The staff is always friendly and have great customer service. It's like a home away from home.

Business_and_leisure Friends

6/10

Pleasant

10 Nov 2024

Verified traveler

Cleanliness is important…

The room we had was not clean, there were huge stains all over the carpet. There were 2 lamps that did not work at all and the refrigerator in the room was full of rust on the outside.

Friends_and_family Family

6/10

Pleasant

09 Nov 2024

Sofia

everything was fine but the people next room were really loud all night and morning.

Business Partner

10/10

Exceptional

27 Oct 2024

Delia

Great customer service

Leisure

8/10

Excellent

22 Oct 2024

Joseph

Convenient location and easy on off Interstate access

Leisure Family

6/10

Pleasant

22 Oct 2024

duane

Not worth the price

4/10

Poor

22 Oct 2024

Verified traveler

The front desk employee looked like she had just woken up from a nap, she did not greet us, she barely even said anything during our interaction, she did not tell us where our room was. TV in room not working, room smelled like mold or musk, found old t-shirt under sink.

Friends_and_family Family

4/10

Poor

20 Oct 2024

Maria

Ok. Old and carpets dirty.

10/10

Exceptional

20 Oct 2024

Jared

Booked last minute after leaving our first hotel due to being grossly misrepresented. The Marriot was great! Got us into a clean, comfortable room and even took our food order after the restaurant closed. Staff was very polite and friendly!

10/10

Exceptional

29 Sep 2024

Johnny

Room was spacious staff is very helpful and friendly made me feel at home

Leisure Family_with_children

10/10

Exceptional

28 Sep 2024

Johnny

The staff was very helpful and nice rooms were clean and

4/10

Poor

27 Sep 2024

Diana

When I went inside to check-in there was nobody at the counter. I had to wait for 20 minutes until someone appeared. I was ringing the bell and nobody answered. It was frustrating.

The sheets weren’t clean.


The location of the hotel was good.

Business_and_leisure Family

10/10

Exceptional

20 Sep 2024

giulliana

It was great. Services and all. Thanks for having us

8/10

Excellent

16 Sep 2024

Tomeka

Wish they would have had a water /ice station

Leisure Friends

2/10

Poor

15 Sep 2024

Pamela

My room has roaches in it, the next room had a nasty bathroom and Expedia refuses to give me a refund when I have plenty of proof of all of this!!!!

Leisure Family

4/10

Poor

14 Sep 2024

Quincy

Nasty asf

My room had dead roaches laying everywhere and my neighbors was loud late at night and I had work 6 am

Business

2/10

Poor

14 Sep 2024

Emily

The price was not horrible, if the room had been up to standard, but it wasnt.

Leisure Partner

4/10

Poor

03 Sep 2024

Rod

They forgot to order coffee for our first morning there. No coffee.

4/10

Poor

26 Aug 2024

Gabriel

the room had someone in it.

Leisure Partner

4/10

Poor

21 Jul 2024

ruth

Did not have continental breakfast more like snacks.

2/10

Poor

16 Jun 2024

Karen

The A/C didn't work properly, the tollier didn't flush. The refrigerator was covered in rust

Leisure

10/10

Exceptional

05 May 2024

Krystal

It was a great stay The building was old but they keep it clean and in great working condition.

Leisure Family_with_children

6/10

Pleasant

28 Apr 2024

Juan Carlos

Offer to much and nothing

4/10

Poor

26 Apr 2024

Amit

I would not recommend if you can afford a better place with slightly more money.

Business Self

2/10

Poor

21 Apr 2024

Giselle

I booked this room three days in advance, however, when I arrived for check in I was told no rooms were available and nothing could be done by the front staff, then shortly after someone else came and found 1 room. The service was absolutely horrible and we almost left before someone else decided to help us get the room I booked literally 3 days before. There was also a fire alarm going off at 6:30am on the property. This was not worth the price I paid for this dingy peoperty.

2/10

Poor

18 Apr 2024

Verified traveler

Smelly, smelly and smelly.
Was it a breakfast?

Friends_and_family Family

10/10

Exceptional

15 Apr 2024

Carlos

Friendly Staff and great location.

Business Self

2/10

Poor

08 Apr 2024

Bruce

Worst place we have stayed in for over ten years. What a waste of over $200. Avoid this place

Leisure

8/10

Excellent

24 Mar 2024

Glen

Everything was quite acceptable. Late night desk clerk needs to be issued a smile.

Friends_and_family Family

10/10

Exceptional

11 Mar 2024

Eduardo

I liked the service the hospitality and friendliness. I’ll definitely be staying here again for future visits.

Leisure Friends

8/10

Excellent

06 Mar 2024

Delise

Excellent

Business_and_leisure Self

10/10

Exceptional

05 Mar 2024

Natelie

Great stay me and my spouse were very comfortable and everyone was friendly!

4/10

Poor

03 Mar 2024

Esai

Staff consistently rude, wouldn’t assist anyone waiting to check in (multiple patrons) until exactly 3pm at which time they worked extremely slow and rude. The premises were slightly dirty, consistent smell of marijuana in both lobby and my floor.

Business_and_leisure Family_with_children

6/10

Pleasant

03 Mar 2024

Clint

Older hotel - not a typical extended stay, but more of an older hotel converted into an extended stay. That being said, it was clean.

Business_and_leisure Self

2/10

Poor

02 Mar 2024

Darryl

Horrible

Self

6/10

Pleasant

26 Feb 2024

Shawn

Shower was cold every day

10/10

Exceptional

25 Feb 2024

Amber

The room was nice and clean. I liked that it came with a kitchenette and the front desk was really nice and accommodating. I booked twice with them this week and will probably do so again in the future.

Leisure Partner

8/10

Excellent

11 Feb 2024

Lorenzo

Decent

8/10

Excellent

04 Feb 2024

Lorenzo

Na

6/10

Pleasant

04 Feb 2024

karen

The first roo. I was given i walked in and it was occupied. The second room was a little dirty. Tub was dirty. Bed was really nice and comfortable. Slept great!

Leisure Family

2/10

Poor

17 Jan 2024

Christopher

I booked a room for 15 th thru 16 th. I did it after 12 am. Got told no rooms when I arrived. Can't on 17 th check in is 3 pm. Horrible treatment

Leisure Partner

10/10

Exceptional

14 Jan 2024

Olga

Good service, clean room, clean bathroom, towels, sheets clean, professional personnel, overall Enjoy my stay, highly recommended

Leisure

10/10

Exceptional

29 Sep 2023

Jacob

It was a very clean and nice hotel. Really enjoyed my stay.

2/10

Poor

29 Sep 2023

Vitor

Don’t stay here

Dirtiest and worst hotel I’ve ever stayed at!

2/10

Poor

07 Sep 2023

Elizabeth

I will qualify that I stayed here during the ice storm for one night. There was no wifi (not the fault of the hotel) but they never mentioned it until I tried to call the front desk-- which can't hear you without that service but could communicate back.

The room wasn't what I booked. The sheets were dirty, had hair, and cigarette burns. There was staining that looked like old blood.

I reached out to Expedia Customer Service to try and rectify the situation and they could not get the front desk to answer... I think they slipped away to partake in whatever drinking and brawling (literally) was happening outside.

I used the deadbolt, latch, and put my suitcase in front of the door because I was that scared.

I tried taking a shower the next morning (because of the conditions of the beds) and there was no hot water. At least that helped wake me up after a night of no sleep.

Next time, I will sleep in my car in front of my friend's house. That seems way more safe than this place.

Leisure Self