Candlewood Suites Austin Round Rock

United States , Austin - TX
ROUND ROCK, 521 South Ih 35
Show on Google | Map

100 reviews shown

2/10

Poor

20 Apr 2026

Samuel

Room was never cleaned, found a used condom under the bed and insects. The mattress must be super old since I duck into a hole in the center which hurt my back and led to terrible sleep. Woke up on Monday morning to some one blaring music so loud that the glass in the kitchen area started to rattle which woke my girlfriend and I up. We immediately left.

Partner

6/10

Pleasant

18 Apr 2026

Edith

There was a spot on the floor and on the chair. The toilet kept running so I did not feel safe flushing it. The front desk guys were unprofessional (they did not give me the spiel about the WiFi code). The ad also indicated vegetarian breakfast when there was none. You definitely need a car because nothing around there is walkable.

Self

6/10

Pleasant

13 Apr 2026

Alexandra

Everything was good about our visit only thing I would say would be the smell of the room make

4/10

Poor

13 Apr 2026

Alta

This has been one of the worst hotel experiences I’ve ever had. The room had only 1 towel and a almost finished roll of toilet paper. When I asked for more. They literally told me they could give me the towels but were not sure if they had toilet paper. The next day someone was trying to get into our room. They had given our room to someone else. There was only wall outlet working. I do not recommend.

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

kevin

Everyone was great

Business

4/10

Poor

27 Mar 2026

Stacey

The room was not very clean, the shower was dirty and the drain was clogged and drained very slowly. The shower control does not operate very well and the water pressure is low. During my stay i requested my room to be serviced with clean sheets and clean towels. This did not get done.

Self

10/10

Exceptional

19 Mar 2026

Allen

Everything was awesome i would definitely recommend

Self

4/10

Poor

16 Mar 2026

Jocita

The blanket had blood on it. I think they don't wash it well. They have coffee but only 2 sachets of sugar. The bathroom has mold. They only gave you two towels for two nights. But the ladies at the front desk are nice.

10/10

Exceptional

01 Mar 2026

Martha

Clean room

Friends_and_family Friends

2/10

Poor

20 Feb 2026

becky

The carpet and furniture were nasty and worn out. I was afraid to walk barefoot on the carpet. The hotel needs an update and deep cleaning.

Self

10/10

Exceptional

11 Feb 2026

Yi Hua

Staff are friendly , room is big , clean

Leisure Family

2/10

Poor

11 Jan 2026

ADIDOREYDI

Let me tell you, you paid what you paid for. When i walked to my checked in room. It looked clean. But once I started to cook my dinner in the microwave. The roaches explode from all over the kichen area. The desk I used i have to keep wiping because of the small roches. The when i laid down I started to feel something crawing on me and bit me. Found a flea. I thought i picked it up outside because its pet friendly hotel. NEXT NIGHT. I layed down for a min then boom. I removed the sheets and fleas all over me.. the room was infested with fleas. Contacted the front desk and suggested a solution. Lady at the desk said she will contact the management and go from there. Next day Nothing happened. I had to get my own sheets and replace them my self. I dont recommend really coming here unless you need to.

Business Self

10/10

Exceptional

27 Dec 2025

Robert

Check in was very easy with pets

Leisure Pet

2/10

Poor

21 Dec 2025

Tobias

Worst ever place. Cockroaches, phone didnt work, coffe pot missing cupboards falling apart, smelled sour. Never again

Leisure Family

4/10

Poor

17 Dec 2025

Daniel

Lobby smelled horrible attendant gave me a room i believe was being used cause the key card worked but the deadbolt was locked on the door so im guessing the room was in use once we got into another room tvs were basic they were not smart tvs mold by the a/c vent the layout of the room was nice

Leisure Family

10/10

Exceptional

14 Dec 2025

Jose

Room for improvement

Business Family

10/10

Exceptional

06 Dec 2025

Miranda

Hotel and room was very nice. Our room was spacious. The only thing is it is right by I-35. I was awakened a few times by cars passing by on the freeway. It can be a problem for light sleepers.

Leisure Family

2/10

Poor

09 Nov 2025

Dragana

We came here to stay during preparation for our son's medical procedure. On the day we checked in, the elevator didn't work until tomorrow, so we had issues getting on the third floor with the kids and all the stuff we had brought. Spider nets and dust are all over the lobby lights and walls. The apartment was spacious but extremely dirty (our kids' feet were black after walking barefoot for an hour). The microwave was not working, the internet was slow, and Smart TV could not be connected, so I had to use my own hotspot for it. Service was really nice, employees were so kind, but sometimes there is not much they can do with the hotel being in this bad condition... Generally very bad experience!

Friends_and_family Family

6/10

Pleasant

09 Nov 2025

Daniel

The room was run down.

4/10

Poor

09 Nov 2025

Thomas

Did not give room service the 3 days I asked, they were all different employees too. Ethernet port didn't work even though I went and asked if it was working and they said it did.

Family

10/10

Exceptional

01 Nov 2025

Laura

good stay for the price. nice room with desk and kitchen

Business

8/10

Excellent

01 Nov 2025

Thomas

All was good, except room was not ready at check-in time. I had to wait almost am hour to get my room.

Leisure Self

10/10

Exceptional

25 Oct 2025

Joan

Yes they welcome pet. Parking safe

Self

6/10

Pleasant

20 Oct 2025

Robert

Overall, not great but not awful. We were in Austin for F1 so paid like double for the room (hotels were sold out). Hotel says smoke free but rugs don't smell great. Hotel is old. Beds are full size - not queen size. I wouldn't stay there again. If we do F1 again, we'll book a hotel well in advance.

Friends_and_family Family

8/10

Excellent

19 Oct 2025

Molly

Everything was great!

Friends_and_family Family

8/10

Excellent

17 Oct 2025

Tina

Staff and parking were good.

Leisure Family

2/10

Poor

13 Oct 2025

Kelly

First night, I was given a room on the first floor to accommodate myself, grandchild and mother who is wheelchair bound. However the gentleman forgot to put that the room was taken and we were woken up at 3 am by staff trying to get into the room. Knowing I had already booked a return visit I asked for the same room and was told they would reserve it. When we returned the room was already given to someone else. Clearly the employee could see that I had my mother in a wheelchair and I asked for a room on the first floor. She chose to give me a room on the second furthest away from the elevator. People were coming in a variety of times, We could hear the running and talking through the night well past 1:30am. This is not a place for families. This is more a place for long term rentals, workers who stay in various locations. The Candlewood we have near me is sooooo much nicer. I’m very disappointed in this location. If it wasn’t that I had already booked the return trip, I wouldn’t have stay a second time.

Leisure Family_with_children

10/10

Exceptional

10 Oct 2025

Craig

It was very clean and felt very safe

10/10

Exceptional

05 Oct 2025

Trudy

Perfect for us nice clean

10/10

Exceptional

29 Sep 2025

Kristin

Staff was amazing and very quiet atmosphere

Leisure Family_with_children

8/10

Excellent

19 Sep 2025

Michelle

Someone tried to enter our room at 6am while we were asleep stating that the lady who checked us in gave us the wrong room. I was awake for the rest of the day extremely tired

Friends_and_family Family

10/10

Exceptional

17 Sep 2025

Trudy

My husband I really enjoyed this place it was clean staff friendly room was perfect had everything you need in room pots pans dishes would recommend this place 100 percent thank u

Partner

10/10

Exceptional

01 Aug 2025

James

I like it so good I'm booking a 2 week stay in September good job see u in a few weeks

Business_and_leisure

6/10

Pleasant

20 Jul 2025

Kimberly

Staff members were not the friendliest. The staff member that checked us in were slow and made a few mistakes with our booking but tried to make it right.

The room was spacious and clean. From our room we could hear every movement in the hall and could hear a dog barking from a couple rooms over.

The property appeared to be kept up nice and safe.

Leisure Partner

4/10

Poor

20 Jul 2025

Liz

Unfortunate Stay

Certainly not what we expected. The double suite was not enough for 6 people despite it saying there would be more than enough room. We had to get another room last minute. We did it through hotels.com and had gone back down only to find out the room we got/let us reserve wasnt available. The only other was smaller beds and $46 extra! Even though we listed 6 of us we couldnt get more than 4 towels, we had to go buy a set. The bathrooms had mold on the ceilings and one bed had sheets with blood stains. We were given another sheet set to change ourselves. Both rooms had an odd oder to them & had a few scattered roaches.

Friends_and_family Family

2/10

Poor

20 Jul 2025

Marshonda

I will not book here again

Leisure Family

6/10

Pleasant

15 Jul 2025

Adriana

Only thing I had a problem with was outside noise and upstairs people stomping nonstop after hours

4/10

Poor

05 Jul 2025

Daniel

Water fountain in gym was broken. No USB charging outlets in room. Noisy on freeway side. Dark spots in parking lot. Unmotivated staff.

Business

10/10

Exceptional

23 Jun 2025

Christina

Nothing wrong

Leisure Self

10/10

Exceptional

14 Jun 2025

William

It’s been great

10/10

Exceptional

08 Jun 2025

Latasha

I was very satisfied staff was nice and friendly. Room was clean hotel was clean quiet. I will book a stay again

Business Family

8/10

Excellent

19 May 2025

Nereyda

I enjoyed my stay with my family. It met all my prerequisites. The suites were a fairly big and nice. The only downfall was that the stove did not work and it had a weird smell but not a dealbreaker. Overall I rate it an 8/10.

Leisure Family_with_children

4/10

Poor

17 May 2025

Deniz

The hotel had a funny smell and the hallways were even worse. The room itself wasn't bad but we did not get but 4-5 spins worth of toilet paper. I called the front desk and was told thst I would have to go downstairs to go get a new roll. I didn't have a chance to check out the pool so I can't comment on that. Over all, I was dissatisfied with the stay. Never again.

Business Self

8/10

Excellent

11 May 2025

Kimberley

The front desk,staff was excellent, but it was an older building and the room wasn’t as clean as it should’ve been before and the counters sticky.

Friends_and_family Family

10/10

Exceptional

10 May 2025

Armando

Very helpful and understanding staff.
Thank you guys

6/10

Pleasant

28 Apr 2025

Verified traveler

Tv broken and room
Not well cleaned

Self

6/10

Pleasant

16 Apr 2025

Robert

Got paint all over bathroom bag and clothes due to freshly painted shelves..no signs

Employee leaving room as we got to door just smiles and walks on down the hallway

4/10

Poor

05 Apr 2025

Kevin

Place is just meh. Nothing that good, nothing that bad.

Business Self

6/10

Pleasant

02 Apr 2025

Donald

Hotel needs a refresh

It was not the cleanest room and the toilet was stopped up and tub did not drain well.

Friends_and_family Family

6/10

Pleasant

29 Mar 2025

Tony E

Canceled trip

I was not able to use the room. My trip was canceled by my company at the last minute. Terms of reservation did not allow me to cancel the room. Therfore, I can not comment on the canceled stay

Business

8/10

Excellent

08 Mar 2025

Ronny

Easy getting too and checking in.

Leisure Partner

8/10

Excellent

05 Mar 2025

Patrick

Staff was friendly and property was clean. Property seemed a little dated.

4/10

Poor

18 Feb 2025

Blas J

The front desk people were very helpful. Good points to them. The rooms are rundown. Missing Items like soap, toilet paper. I had to be given another room because the TV did not work properly. The phone did not work either. The whole place looks rundown. The location is good.

10/10

Exceptional

20 Jan 2025

Joseph

Loved it here

Leisure Self

4/10

Poor

20 Jan 2025

Nancy

Reserved 2 rooms with separate bedrooms. But when checking in only 1 room was available.

Could hear the child next door crying and running

Leisure Family

10/10

Exceptional

18 Jan 2025

Sara

Good size room. The bed could be a little bigger, seems more like a full instead of a queen. Reasonable nightly rate. I like that the room has shampoo, conditioner, body wash, hand soap and lotion.

Business Family

10/10

Exceptional

01 Jan 2025

Jill

Very convenient location and very friendly staff.

Leisure

8/10

Excellent

03 Dec 2024

Jeffrey C

Wasn’t a bad stay

It needs to be updated. The drapes had holes in them and were dirty. The pull out sofa mattress had holes in it. The shower also didn’t work. The water just trickled out. The reason we went with Candlewood suites was because we stayed in a couple of them in Texas and they were spotless and they also had a recliner chair that my husband loved. He’s had numerous back surgeries and needs to sleep in a recliner. He said the recliner was quite comfortable.

Partner

6/10

Pleasant

15 Nov 2024

Jacob

Just OK

Average hotel. Had higher hopes from reviews. Not bad but not great just ok. Halls smelled weird and not good. Room was ok. Very Strive for Mediocrity type place.

Business

10/10

Exceptional

02 Nov 2024

Kelly

Quiet and nice

Check in was easy. Our room was clean and cool. The halls were quiet. The stairs were carpeted and cushioned so the noise was non existent.

Friends_and_family Family

10/10

Exceptional

10 Oct 2024

Christina

Property is perfect location for us out of towners wanting to enjoy the downtown Round Rock nightlife. Uber ride just a $5 ride away plus the facility is nice and comfortable to get rested up.

4/10

Poor

06 Oct 2024

Rickey

I booked for 2 adults, was one set of towels in the bathroom. I requested a queen bed but was given a ton with 2 double beds. The sink and the shower were both clogged. Unpleasant odor

Business Partner

8/10

Excellent

01 Oct 2024

James

Easy to find-great price for a separate bedroom. A real suite, not a single room labeled as such.

Leisure Partner

4/10

Poor

12 Aug 2024

Verified traveler

Front dest attendant was unhelpful, unfriendly, seemed bothered being there. AC wasn't working in room, elevator was slower than usual.

Business

6/10

Pleasant

19 May 2024

Mary

Ok stay not impressive

There was a sticky spot in our floor and two of us had to use the same two towels all 3 days we were there. It would have been nice to have more than two bath towels for two people for 3 days.

Friends_and_family Family

4/10

Poor

30 Mar 2024

Tyler

A/C didn’t work. Stuck on 78 and set on 68. Faucet for the bath was about to fall off. Most lamps didn’t even turn on. Seems like they just painted over a old hotel. For the same price you could find somewhere way better to stay.

Leisure Family

8/10

Excellent

11 Feb 2024

Rose

Nice place.

4/10

Poor

30 Dec 2023

Malaya

room was absolutely dirty, wasn’t the right room to begin with

Business Partner

8/10

Excellent

01 Dec 2023

Joyce

Like the kitchen and location.

Leisure Pet

2/10

Poor

28 Oct 2023

Veronica

At arrival they could not find my room so they had to get a manager there and they did not give me the bedroom i had booked because they said they were already full. My sister and i both did reservations before arriving and they had canceled hers without letting her know. There were also 2 men there, who i believe were family of the manager because they were grabbing items from the \"store\" they have available and did not pay for the items they took. The showers were horrible, they had paste on them from where they \"fixed\" it. The water was not very hot, and the faucet would've fell off if I would've kept using it. In the morning, while we were still sleeping the janitor walked into our room! Horrible experience. Do not recommend.

Family

10/10

Exceptional

05 Aug 2023

brenda

Moustaffa and the entire staff were friendly, helpful and supportive. I’ll surely be back😉😎

2/10

Poor

27 Jun 2023

Kendrick

The property is infested with roaches many of the rooms have non-functioning air conditioning and they do not clean the rooms was there for a week and the only thing I was able to get was clean towels that I had to recycle through the front desk myself the facilities are poor as well they have laundry on site where the dryers do not work.

Business_and_leisure Family_with_children

4/10

Poor

13 Jun 2023

Ivan

It was old and dirty. Dishwasher was filled with every dish, used and with food caked on food. I don’t mind old and dirty but not for this price.

Leisure Family_with_children

10/10

Exceptional

11 Apr 2023

Tommy

Not bad for the money.

Overall it was good for the price. Only issues were distance to elevator and bathtub fixture broke off when i tried to use it. Im pretty handy so not a big deal.

Partner

6/10

Pleasant

05 Apr 2023

Vaughn

Needs repair

Workers were very friendly. Room is in need of repairs tub fixture poorly installed. Light by bed not working. Door battery Barely worked. I had to hold door just right so it would not bind. 3rd floor by elevator missing trim. Coffee maker in lobby out of service.
Bed was comfortable.

Business

8/10

Excellent

30 Mar 2023

Eric

I had to switch rooms due to the shower faucet being broken and the fridge was very noisy. They switched me immediately!
The elevator is in need of repair as it makes an amazing amount of noise when in it.
The office chairs in both rooms require replacement as the cushions are just old and you feel the metal bracing.
The hotel is very clean and the associates very nice.
Some money needs to be invested to bring it up to the standard Candlewood is known for.

Business Self

2/10

Poor

30 Oct 2022

I stayed at this place based on the “star” rating…dont be fooled, it sucks! The elevator was broken for two days, the towels had stains, an iron but no ironing board in the room, one side of each of the queen beds was literally up against the wall, way over priced. There are plenty of other places to stay in the area, do yourself a favor and choose one of them!

Business_and_leisure Family

4/10

Poor

24 Oct 2022

Kyle

The air filter for our A/C unit clearly hadnt been cleaned in years. I have a picture if needed. Front of house staff was a mixed bag. Some were really pleasant and others seemed like they didnt want to be bothered. Bed was uncomfortable. Bathroom was pretty nice and kitchen in suite was solid though.

Leisure Friends

6/10

Pleasant

10 Oct 2022

Verified traveler

Ok for the price but not great.

The AC wasn’t cooling enough. There were stains on the wall and bathtub. There was a used kitchen sponge in the sink and the dishes were still in the dishwasher.

Partner

4/10

Poor

07 Oct 2022

Lauren

This place smelled like cigarette smoke.

Business Partner

6/10

Pleasant

12 Sep 2022

Eloy Davila

10/10

Exceptional

24 Apr 2022

Ruby

Very clean, snacks overpriced, no place within walking distance to eat

Leisure

10/10

Exceptional

12 Mar 2022

Bonnie

Excellent hotel

Amazing experience!!!!!!
Excellent facility.
Loved our stay

10/10

Exceptional

07 Mar 2022

Sheneka

Lemonade out Lemons!!

I had to book last minute due to issues with previous hotel. The staff at Candlewood was great. The front desk clerk named Veronica was wonderful and helpful with getting my family taken care of. The hotel was clean and well kept. Next time we are in the area I will be staying at Candlewood!!

Friends_and_family Family

4/10

Poor

06 Mar 2022

Carol

An employee at the hotel called me an hour prior to check in & said they had to cancel my reservation.
I went to the hotel anyway & checked in.
The room was not cleaned adequately & there was old food left in the refrigerator.
The fire alarm went off at 1:30 am.
There was a bug crawling on the floor this morning.
The phone was not working & I had to call the hotel repeatedly to get the Wi-Fi code.
I have stayed at candlewood suites in other areas, but this was the worst & not acceptable for a major hotel chain.

Business Self

10/10

Exceptional

18 Jan 2022

meaghan

Property was very clean and well kept. Pantry was a little pricey and had little selection

Leisure Family

10/10

Exceptional

11 Dec 2021

John

Clean, safe and friendly staff.

Business Self

2/10

Poor

25 Oct 2021

Karon

Candle wood canceled my reservation I made in August for October, 4 days before my supposed stay. No explanation. No one at Candlewood would give us an answer. The manager was either never there or would never answer the phone. We are out approximately $100 for festival tickets. We even contacted IHG to try and get an answer, the said they’d call us with an answer. It’s been 6 days, I’m still waiting. I will never stay at an IHG property again.

If you plan a vacation or event based on having a reservation at this hotel, good luck. Prepare to be treated horribly.

Leisure Partner

2/10

Poor

25 Oct 2021

Mark

Bugs, dirty and noisy!

Leisure Family

2/10

Poor

15 Sep 2021

Oneyda G.

Most horrible experience ever

This place canceled on me the same day and I had no place to stay in. Customer service was nasty 🤮 they said be I did my reservation with Expedia they were not going to help me. In fact my reservation was through VRBO and I try texting and calling and no one have ever contact me yet . But yes they charged my credit car with out me having stay at the place because the HOTEL SAID THERE WERE OVER BOOKED .

4/10

Poor

19 Jul 2021

Verified traveler

Was not a fan at all that when I arrived to my room I found that the toilet was not flushed from the last guest. I flushed the toilet and it overflowed. After using all the towels in my room I go to use the phone to call for front office or house keeping but the phone doesn’t work. So I use the stairs (elevator didn’t work) to visit for office to see if housekeeping could clean and sanitize that bathroom. The front office worker’s response to what happened was “that sucks” and I was given extra towels, trash bags, and cleaning spray to do the work myself (have pictures as well.) For what I paid, I was not expecting to have to clock in as a custodian during my stay.

Business Self

6/10

Pleasant

17 Jul 2021

Verified traveler

Smelled

Leisure Partner

8/10

Excellent

05 Jun 2021

Verified traveler

Staff is very friendly and helpful.

Leisure Family

6/10

Pleasant

05 May 2021

Daniel

Everything bigger in Texas

Great clean room with awesome staff. But had to haul my things up 3 flights due to no elevator. I had bowling balls and golf clubs plus two weeks worth of clothing and food, so it about killed me. No one offered to help.

Self

6/10

Pleasant

29 Apr 2021

Nancy

Not very clean

Desk very nice. Hallways dirty. Room not very clean. Dirty dishes in dishwasher.

Partner

8/10

Excellent

25 Apr 2021

Verified traveler

My stay was fine

Friends_and_family Partner

10/10

Exceptional

05 Feb 2021

Verified traveler

Great rooms with full size fridge, stove top, sink.

Business Pet

10/10

Exceptional

07 Jan 2021

Verified traveler

Great place to relax and feel like home. Stove, dishwasher, full fridge, fully stocked pots and pans are included.

Leisure Partner

10/10

Exceptional

29 Dec 2020

Maggie

Exactly what we're looking for. Our room was spotless, large, quiet and comfortable. All of the staff were very friendly and most helpful during our 6 night stay. Only weekly room cleaning unless requested but 24 hour service at front desk is immediate for anything needed. Kitchenette with surprising amount of dishes, cookware etc in the room and more to borrow from the desk. Washer/dryer available. No swimming pool - not an issue for us. Close to old downtown Round Rock restaurants. Easy access to I-35 so lots of restaurants, shopping & sights nearby. Their rates are extremely reasonable. This is our fourth stay here in three years visiting family and we've not been disappointed for any reason with our stay at Candlewood Suites.

Friends_and_family Partner

8/10

Excellent

25 Sep 2020

Verified traveler

Good place to stay

I’ve stayed here before, but today, I didn’t seem to sleep as well as before. Could be that bed was too soft, and/or also seemed to notice more noise (highway traffic and train). But stay overall was good.

Business