Name: Extended Stay America - Austin - Round Rock - Nort
Address: 555 S I 35 City Centre B, Round Rock, 78664, US

2/10

Poor

30 Jul 2026

Ralph

This may be the worst place I ever booked. I did not stay. I would never stay in a place like this. I suspect it is just a place for drug addicts.

2/10

Poor

29 Jul 2026

Sonia

The whole place smelled bad. Elevator was broken. Had all different people living there.

4/10

Poor

26 Jul 2026

John

The hotel looked older which I could deal with but the elevator wasn’t working. There were a lot of people just hanging out at all hours of the night that it felt unsafe. I was planning to stay the month but decided not to. Before making that decision I talked to the staff to make sure I could get a refund on the remaining time there and they said yes but I have yet to see the refund.

6/10

Pleasant

26 Jul 2026

Kenny

Staff was great! Place just smells like wet towel!

2/10

Poor

02 Jul 2026

Veronica

The hall had a horrible smell. Our room didn’t have towels.

Partner

2/10

Poor

30 Jun 2026

Robert and Laura

poor contact with customers. Poor internet. Slept on top of covers because of the condition of the room. Kept socks on so nothing could crawl in my feet. Poor directions to get there. Nearly had an accident getting there because no entrance

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Shawanna

Robert the night attendant who did check in was an amazing host who went above and beyond to make sure my check in was nice and I had everything I needed keep up the excellent Robert he rocks and the hotel was clean and amazing…thanks you guys

Self

4/10

Poor

28 Jun 2026

Deborah

Really dirty people hanging out under tree in back working on vehicles very poor looking establishment wont rent there again it was emergency rental for friend I would never stay here.

Friends

6/10

Pleasant

21 Jun 2026

trudy

Great

2/10

Poor

19 Jun 2026

Lauren

Scary. Filthy. Toilet had feces on it . Bed sheets stained. Plywood cabinets. Dirty walls, carpet, everything.

Self

2/10

Poor

17 Jun 2026

melissa

Do not stay here with children or at all if you don't need to.

10/10

Exceptional

16 Jun 2026

trudy

Good
Great staff happy airconditioner

10/10

Exceptional

07 Jun 2026

Anthony

Great stay and a great price. I will definitely consider Extended Stay America when I need a place to stay.

10/10

Exceptional

05 Jun 2026

Jennifer

Staff were personable & helpful. Room was amazingly clean. It was obvious the staff took pride in their work. Highly recommend this hotel.

6/10

Pleasant

31 May 2026

Samantha

Staff was great. Aaron was friendly and very helpful. However the facility was very outdated and old. No soap in the room and the walls were a little thin and you could hear the neighbors.

8/10

Excellent

24 May 2026

trudy

A+loved it precise was a raise of sunshine

2/10

Poor

20 May 2026

Esteban

Getto, elevators not working

Partner

10/10

Exceptional

20 May 2026

trudy

Jj

6/10

Pleasant

16 May 2026

Héctor

Clean room

Partner

6/10

Pleasant

10 May 2026

Rohit

Clean room, elevator does not work. No coffee in morning as advertised

Self

4/10

Poor

25 Apr 2026

Chris

The cleaning crew did not do their job.The clerk had to actually help clean my room and it took two hours for me to check in the shower stall is cracked in there's obviously some maintenance that needs to be done that hotel

Family_with_children

2/10

Poor

20 Apr 2026

Whitney

This was the worst stay ever. When I arrived the staff was arguing with a guest. The room had black mold. Black mold in the shower. When you turn the air on - you can smell it. I woke up and my entire face was swollen.
The bathroom fan was ripped from the ceiling. There was literal black curly hair on the walls in the bathroom. The stove was burned and had wires exposed. There was weed smells everywhere. My key card stopped working 3 times after I checked in. Everytime I had to get a new one - at least 3 people were there for the same thing - their key card stopped working. The girl at the front desk took 15-20 mins breaks every hour. They closed a gate at the desk after 10 and we had to wait. When I asked for a new room - I was told there was none. We could not move. We were forced to stay and told the manager who could issue the refund wasn’t in until Monday. while I was talking to her - another staff and a different guest got into it. The staff also allowed one man to sit in the hallway stairs and the the front lobby and blare his heavy rock music so loudly you had to almost yell to talk. He just sat there and the staff said “yea he can stay”
DO NOT STAY HERE. DO NOT STAY HERE. DO NOT STAY HERE.

Self

8/10

Excellent

30 Mar 2026

Paul

Property & Room Condition Was All Good But The Room Card Had To Be Swiped 5 or 6 Times To Get Into The Room ???

Self

4/10

Poor

29 Mar 2026

Yesenia

No toilet paper in bathroom only 2 towels when the rooms sleeps 4??

Family_with_children

2/10

Poor

29 Mar 2026

Ricardo

The staff is rude and inconsiderate front desk lady had an enormous attitude and to be honest with you I don't want a refund on the room but I would like my one key cash back because that place is the worst experience I've ever had going to the hotel and I will never go to there again

Friends_and_family Family

2/10

Poor

20 Mar 2026

Amanda

I waited approximately an hour and a half for assistance from the desk clerk, as the office was closed at the time. Due to the delay, I was charged for two nights and ultimately had to extend my stay unnecessarily. Upon entering the room, I discovered bed bugs on the bed, which made the accommodations unusable. As a result, I had to shower and sleep in my car for the night. Additionally, the morning staff was unprofessional and unhelpful when I raised these concerns.

Partner

2/10

Poor

19 Mar 2026

April

Not as advertised. Rooms outdated, mold present. Elevator doesn’t work, stairs had visible cracks didn’t seem safe, hallways are dirty and smell like mildew. Staff was nice

2/10

Poor

19 Mar 2026

Allen

This is the worst hotel !!!!!! Do not be fooled by the pictures and reviews. The elevators do not work the smell throughout the building is horrid!!! The room was very very bad i wouldn't want my dog to stay there the carpet hasn't been cleaned and had spots throughout and absolutely smelled fouled .. its knats in room roaches, roach can sprays out in hallways i honestly dont know how they not shut down!!! JUST STAY AWAY

Self

2/10

Poor

16 Mar 2026

Rosario

Rooms not very clean, no towels in the room, no trash can the whole place smelled terrible and the elevator was not working.

Friends

10/10

Exceptional

09 Jan 2026

Trudy

Yes

8/10

Excellent

07 Jan 2026

Gabriela

Clean, quiet

2/10

Poor

29 Nov 2025

John

My room had someone’s else underwear in there and a cup underneath the bed that had burn holds in it and the sheets was not clean

Leisure Family_with_children

2/10

Poor

24 Oct 2025

Valerie

It was terrible, there was crumbs and dead bugs all over the corporate when we walked in to our room. The shower or the toilet were not clean properly at all. The furniture was so beat up. It looked like termites got a hold of it. The sheets and covers were not changed. There was hair in food all in between sheets and covers. The staff refused to go in there and clean it.

Friends_and_family Family

4/10

Poor

22 Oct 2025

Tommy

Was checked into two dirty rooms before I got one that was customer ready!

Friends_and_family Friends

2/10

Poor

19 Oct 2025

Mario

Kitchen was not working. Mini fridge was leaking.

Partner

10/10

Exceptional

15 Oct 2025

Carlos

Pool was closed

2/10

Poor

14 Oct 2025

Oleg

Very bad hotel

Business Self

10/10

Exceptional

15 Sep 2025

Fernández

Nice

Business

8/10

Excellent

31 Aug 2025

Gloria

Good . Keep up the good works . Thank you

Leisure Self

2/10

Poor

26 Aug 2025

Manuel

This place was disgusting manager is rude and unprofessional outside is sketchy people outside drinking smoking cursing being loud in the night much worse would never recommend to anybody. Blood stains on sheets under the bed. I was mortified. VERY CONCERNING

Leisure Pet

10/10

Exceptional

22 Aug 2025

Lauren

Customer service was amazing shey is amazing....but my TV was busted and fridge did not work and I got there around 930 by the time I got settled in and showered the front was closed didn't know to push 0

2/10

Poor

18 Aug 2025

Josh

Room was infested with mold.

Business Self

10/10

Exceptional

06 Aug 2025

Marcos

The stove top is not hot enoug

Business_and_leisure Family

10/10

Exceptional

05 Aug 2025

Latoya

Very peaceful and quiet

Leisure Self

10/10

Exceptional

27 Jul 2025

Elizabeth

Was just what I needed. Great price.

Leisure Self

2/10

Poor

13 Jul 2025

Jennifer

The staff was great and very helpful. But the conditions of the hotel were more then horrible. Their was broken furniture in the room. The smoke alarm was disconnected and shoved in a draw. Worst if all the room was filthy. Dirt on the floors and all in the draws( actual dirt) Sheets on the bed dirty with stains. Worst of all infested with roaches crawling all over the floors and walls. Would not recommend to stay here

Leisure Family

10/10

Exceptional

09 Jul 2025

Robert

Room was clean and neat. The location was a little inconvenient. One of the doors was of the hinges and the surrounding area was trashed. ( not the location)

Business Partner

2/10

Poor

06 Jul 2025

Verified traveler

Would not recommend

No one was available to provide extra covers, the phone didn't work, the ac didn't get cold enough

Friends_and_family Family

2/10

Poor

03 Jul 2025

Santiago

Roaches everywhere! Then they changed my room but forgot the next day.

Business

8/10

Excellent

30 Jun 2025

Gwendolyn

I am quite comfortable with all of the staff; and it is one of the quietest venues in the evening for resting. My son resides in an older, conservative neighborhood within 20 minutes walking; and the Round Rock pathways and sidewalks are genuinely pretty. We have two adult granddaughters with international travel experience who convey that the city of Round Rock is pretty with relaxing features. Extended Stay America is my choice all over the USA. Thank you. The Gwendolyn Family.

Business Self

4/10

Poor

30 Jun 2025

Milvia

Overall it was an okay place. We left after night one due to mold being found on the sheets.
Staff was very understanding about the issue and wanted to make it right but we just didn’t feel
Comfortable staying there another night.

Leisure Partner

2/10

Poor

29 Jun 2025

ROCHELLE

Upon arrival, after driving all night, we were late for check in. But there was a sign that said \"for late check in, please dial 0!\" The young lady that came downstairs was extremely RUDE, rolling her eyes. When she liftes the gate, our room keys were sitting out. We asked are these ours?\" She snatched them and said no. She said with late check ins, they usually cancel the room...i said if thats the case, why have a sign there that says call 0 for \"late check-in\" and it not be specific about what is considered \"late check-in?\" We had 3 rooms booked. She checked in 2 parties ( and gave us the same room numbers that were in the keys that she snatched!!!) 1 party arrived 8 minutes after the other 2 parties and we let her know that he was 8 minutes away! After getting in our rooms, that had no CLEAN TOWELS, the pthwr party arrived. Only to find out that aftwr checking us in, she canceled his room that was paid for and had insurance on! Leaving them with no room at 4 a.m after traveling 8 hours! Totally unprofessional, and rude!!! We booked 2 nights, left Saturday morning...TO COME BACK TO NO BED MADE, DIRTY TOWELS AND another party of ours booked a room ONLY TO GET IN IT, WITH HIS CHILDREN TO A VERYYYYY NASTY ROOM!! WAS NOT CLEANED AT ALL, STUFF ON THE COUNTER, BEDS NOT MADE, SHEETS HAD STUFF ON THEM AND ITS 12 A.M THE SAME GIRL CAME DOWN WITH HER NASTY ATTITUDE AND SHOVED SOME KEYS IN HIS HAND FOR A NEW ROOM AND BASICALLY THREW SOME TOWELS IN OUR HAND!! YOU GET WHAT U PAY FOR.

Leisure Family_with_children

8/10

Excellent

25 Jun 2025

Joylyn

Nice quiet stay

My stay was good. Hotel was easy to find. The room was clean. The only issue I had was that the TV did not work. I was too tired to care and did not ask for assistance.

Friends_and_family Friends

8/10

Excellent

24 Jun 2025

Andrew

The first room had one cockroach but service was very generous and transferred me into a much better room on the second floor. I also loved the property being right next to the train tracks so you could see all trains going by right outside the window.

10/10

Exceptional

24 Jun 2025

Jerry

Visiting family and needed inexpensive and close by.

Friends_and_family Family

4/10

Poor

21 Jun 2025

Joseph

Bugs in the room broken items

Friends_and_family Family

10/10

Exceptional

01 Jun 2025

Sergio

Good

Business

2/10

Poor

12 May 2025

Verified traveler

Booked a queen bedroom for 2 nights. Upon arrival I was given a room that was still occupied by another guest, when I was then switched to a second room it was found to also be occupied by another guest as well.

Friends_and_family Family

2/10

Poor

10 May 2025

Christina

The front clerk was nice. The place itself was old, dirty and had roaches. I woke up at 3am with something black crawling on me under the covers. Pulled the bedding back to see a black thing running. Swiped it off the bed but didn't get back to sleep after that. There was a big roach crawli g up the shower

Leisure Self

2/10

Poor

09 May 2025

Verified traveler

DO NOT DO IT.

It as extremely filthy inside and out. The rooms were dirty, bathrooms falling apart and dirty..The lobby was extremely gross. I will never go here again.

Business

4/10

Poor

03 May 2025

laporsha

Very nasty. Roaches everywhere- very ghetto!!

10/10

Exceptional

02 May 2025

Rogelio

N/A

2/10

Poor

29 Apr 2025

Verified traveler

Smells Bad

Place smelled like pet urine. Changed rooms and same problem. They refused to find a clean smelling room and asked me to check out. So I left early.

Business

10/10

Exceptional

27 Apr 2025

Jessica

N/A

Leisure Friends

2/10

Poor

26 Apr 2025

Jaime

WORST EXPERIENCE

Worst experience ever! I booked a week, checked in, confirmed payment. Then advised elevator not working. Once at rm, door already open, does not close without force, reaked of smoke, deadbolt didn't lock. Informed employee of situation, they sd they will inform maintenance before they leave (7pm currently). 2nd employee steps in and offers another rm. I accept, deadbolt works but also stinks. I told myself its just 1 night although i booked a whole wk. I began to look for another place. After 30mn i could not tolerate the smell. Called the office and asked what are the procedures to cancel my booking since i was ready to leave and never have had to do this before. They advised i could cancel and be refunded. They had already charged my card for the whole week. This is also a 1st since all places i have stayed never charge my card until check out. I was ready to go, so i checked out, they informed me of my credit, i asked for a receipt, reviewed n noticed $60 was missing. They still charged me for the whole night after only spending less then half hr in a rm and another half hour trying to check in after the 1st rm issues. And after speaking with them about this situation and confirming they would fully refund. Only to say the system automatically does it based on time of check in. At this point i was ready to go. NEVER AGAIN...AVOID AT ALL COSTS. I was able to find a last min abnb for about $45 more a week d the place smelled brand new and fully furnished luxury apt nearby.

Business

8/10

Excellent

20 Apr 2025

William

Good deal

Was clean enough had small kitchenette. Smal fridge cupboard space. Shower no tub but this was a solo room one bed. Other rooms may have tub and shower.

Self

10/10

Exceptional

06 Apr 2025

Danny

I had a disappointing stay at this hotel. The room were dirty and clearly not well-maintained. To make matters worse, there was no elevator to the third floor, which made carrying luggage up the stairs a hassle. On top of that, the hotel offered zero amenities — no breakfast, no gym, not even basic toiletries. I wouldn’t recommend staying here unless you have no other option.

2/10

Poor

01 Apr 2025

Javkie

When we arrived at the hotel, they didn't have the double room we paid for. Instead, they wanted to offer a single room, 3 people e baby which meant that at midnight we had to look for another hotel.

2/10

Poor

30 Mar 2025

Julie

I booked a room. When checking in he gave me a room number room 334. I took the stairs to the 3rd floor. When i found my room the door was ajar (slightly opened) the beds werent made and there was still urine in the toilet. My friend shut the door behind us not knowing there wasnt a door handle from the inside. We were locked inside. I tried the phone in the room to call the front desk and it wasnt working. I panicked. Luckily he had a tool in his nag to open the door or we wouldve bedn calling 911. The place was a lil shady. It was 3am i just needed to sleep. We went downstairs and the attendant gave us another room. I couldnt really sleep bcz i thought someone was gonna come in the room. Oh. The elevator wasnt workimg either. There was clothes in the hallway i just didnt feel safe.

10/10

Exceptional

30 Mar 2025

Anthony

Nice Stay

The room i was in did not have a trash can and the water pressure in the shower couldn't rinse the dust off a table but it was a nice stay though.

Self

2/10

Poor

28 Mar 2025

joshua

Never stayed due to hotels.com

Never was able to stay due to hotels.com steady giving me the run around.

6/10

Pleasant

28 Mar 2025

Michael

never again

Rooms were spacious, but curtains didnt close properly, roms smelled of cigarette, had to reset my card key several times for one room and once for the other, one room's beds matresses were lumpy and uncomfortable, the other was ok. Toilet was not flushing properly on one room and was unflushed when we checked in, as a result the room smelled of poop, not pleasing at all. on the up side, the staff was friendly.

Friends_and_family Family

10/10

Exceptional

26 Mar 2025

James

Awesome

2/10

Poor

10 Mar 2025

Mariama

I dont even know where to begin. I killed about 4 cockroaches, the whole room felt dirty and outdated, the shower water barey came out, and i seen some stains on the towels. I will not be back or recommend to anyone.

Leisure Family_with_children

2/10

Poor

09 Mar 2025

Misty

The room was ok the first night but the second night we was bambarded with roaches everywhere.

Leisure Family_with_children

10/10

Exceptional

08 Mar 2025

Mahogany

I would come back i love it

Leisure Partner

4/10

Poor

08 Mar 2025

Denise

My room had roach and the vent thing in bathroom was hanging about to fall off . Light switch by the bed didn't work. Stain on the carpet. The television remote didn't work for the tv and the elevator wasn't working. This place need to be remodel

Leisure Family_with_children

4/10

Poor

02 Mar 2025

Charles

It was a bare bones hotel with barking dogs

Leisure Family

2/10

Poor

22 Feb 2025

Junior

They didn’t have staff available over check in after 10pm. They have a phone to call customer services to then call the attendee. It was very u profesional and I’m still waiting to get a room.

Family_with_children

10/10

Exceptional

08 Feb 2025

Kenneth

Great stay no issues

2/10

Poor

19 Jan 2025

Julie

The worst place I have ever stayed in !

ROACHES !!!! That’s all I can say, ROACHES !!!! The worst place ever and I had the hardest time getting my money back due to the travel service said the hotel had to do it and the hotel said the travel service had to! They played the game of blame each other to attempt not to give me my money back !

Friends_and_family Family

2/10

Poor

11 Jan 2025

Darwin

Rooms were dirty. Dead crickets all over the room. Also found a cockroach on one of the beds the last day.

Leisure Family

2/10

Poor

25 Dec 2024

paul

This was the worse place I have ever stayed in never again

Business Self

2/10

Poor

20 Dec 2024

Stephanie

Our room was not smoke free, cleaned or bug free.

Leisure Family

10/10

Exceptional

02 Dec 2024

giulliana

Great place to stay

8/10

Excellent

24 Nov 2024

Stanley

Ok for economy travelers

Business_and_leisure Self

4/10

Poor

29 Oct 2024

James

The room smelt of black mold, sure enough went in the bathroom and the ceiling was covered

Leisure Family

4/10

Poor

28 Oct 2024

Codie

The staff was really nice and welcoming, however the room was definitely not clean, there was multiple roaches and dead bugs on the floors, and past guests stuff under the bed. The toilet also doesn’t work very well

4/10

Poor

26 Oct 2024

Hailey

nice service but dirty rooms loud noises

Leisure Self

2/10

Poor

26 Oct 2024

Dora

We went during the Formula 1 event . We had booked our reservation ahead of time . When we showed up to check in at 7:00PM they said that our reservation had been cancelled. They cancelled our reservation to sell it to someone else for a higher price . I’ve been reading the reviews and it’s something they constantly do. The hotel was filthy , the screens torn as you enter the building on the second level . I was so disappointed because he had to pay triple the price for a last minute stay . Stay away from this unethical, filthy place !

Leisure Partner

2/10

Poor

24 Oct 2024

Darrell

Roaches had reserved the room already. After meeting 5 roaches, I had to leave. So gross and absolutely frustrating. They are understaffed so I don't blame the front desk person... but a room should never be that gross.

Leisure Self

10/10

Exceptional

24 Oct 2024

Sascha

Good spot

2/10

Poor

22 Oct 2024

Beverly

Trash and refused to give refund and I only stayed 1 night out of 5

Business Self

6/10

Pleasant

21 Oct 2024

Miguel

need to improve room services

4/10

Poor

20 Oct 2024

tommy

No Tv in the room. Asked the manager for compensation since there was no TV. She said No !!
I paid for a room with TV. Didn’t get compensation !! Hotel Not clean !!! Will never stay there again !!!

Business Self

2/10

Poor

20 Oct 2024

Verified traveler

Extended Stay- Austin-Round Rock-North

Where do I start....First, I was not informed that T.Vs were not working till after I checked in. My room had a terrible smell. There were dead crickets and roaches. My phone did not work. Worst stay I have ever had. Look elsewhere.

Self

2/10

Poor

18 Oct 2024

Daniel

y

2/10

Poor

16 Oct 2024

Richard

Friendly staff and front desk.

10/10

Exceptional

13 Oct 2024

Joel

Best staff room clean

Business_and_leisure Friends

2/10

Poor

12 Oct 2024

Kiel

Called to inform property of a late check in while on my drive and was told there were no rooms available despite having confirmation. Told third party vendor (Expedia) did not verify room availability prior to giving me a confirmation.