Name: Residence Inn by Marriott Austin Round Rock/Dell W
Address: 2505 S Interstate Highway 35, Round Rock, 78664, US

10/10

Exceptional

19 Jul 2026

Gautam

Excellent staffs and great place to stay.

6/10

Pleasant

23 Jun 2026

Kim

Room 112 is not up to Residence Inn quality. It was musty smelling, none of the doors closed well, then if forced closed wouldn’t open.
It rained that night and the sound was ridiculous as it hit the drainage pipe. Sounded like someone wrestling a bag of chips all night.
We did not sleep.

10/10

Exceptional

17 May 2026

Sasha

Great stay

Family_with_children

8/10

Excellent

14 Apr 2026

Jenny Hjelmstad

Was a fairly limited breakfast, but did offer heated options of eggs, sausage and potatoes, along with oatmeal, cold cereals, yogurt and toast. Fresh fruits also offered.

Room beginning to show its age with the carpeting and cushion on sofa bed, but we enjoyed the nice sized room, coffee in room, table, work surface, etc. Very comfortable bed and pillows. A/C seemed rather cool in breakfast area, but we're not used to Texas humidity either ..lol.

Friends_and_family Family

8/10

Excellent

05 Apr 2026

Miriam

El desayuno estaba glojo y el domingobpeor,por lo demás bien

10/10

Exceptional

28 Mar 2026

Tammi

Rooms were clean, staff was super friendly and helpful. Beds were comfortable. Air conditioning worked great. I would stay again .

6/10

Pleasant

16 Mar 2026

Earl

Pool closed

10/10

Exceptional

19 Feb 2026

Kiran Prasanna Kumar

Very friendly staff especially at front office

10/10

Exceptional

08 Feb 2026

Timothy

Stayed for Thanksgiving week and it was convenient to the family we were visiting.

Leisure Family

8/10

Excellent

28 Dec 2025

Anitha

Rooms are clean and maintained good but pretty old and TV is really very old they should update all smart TV. Instead of old soaps for hand wash it’s better if they change soap bars to hand wash liquid.
Towels are clean and dry.
I felt hotels are following 15 to 20 yrs old style and new generation likes new changes in the hotel.

Leisure Family_with_children

6/10

Pleasant

05 Dec 2025

Be

Hotel is old and room was small.

6/10

Pleasant

18 Nov 2025

Anthony S

Not enough pillows for 2 beds. Had to ask for it, but only gave 1

Business Family

10/10

Exceptional

16 Nov 2025

Eduardo

Everything was excellent!

Business

10/10

Exceptional

10 Nov 2025

Chasity

Amazing staff from front desk to kitchen and housekeeping. We loved it there

Friends_and_family Family

6/10

Pleasant

20 Oct 2025

Nakul

It’s convenient but not a Marriott I would say. Old appliances, cabinets. The cabinets are stuck and won’t open, the refrigerator is so loud and made weird noises thru out, I always felt someone is knocking but it was refrigerator. It also stated leaking water all over.
The housekeeping is 3 days once and they give only 2 towels and a tiny had soup. Had to ask soup and towel often. The coffee was horrible. Probably the worst in a Marriott.
Overall decent stay but didn’t feel like a Marriott.

Leisure Self

10/10

Exceptional

27 Sep 2025

Ricky

Clean room and friendly staff, but next door to an abandoned restaurant that was really rundown.

Leisure Self

6/10

Pleasant

17 Sep 2025

Kathy

We checked out after 1 night. I have to say the staff was amazing and helpful. We had an issue the hotel and hotels.com took care of immediately! The bed was comfortable, the breakfast was good.

Partner

8/10

Excellent

31 Aug 2025

Alejandra

We have a nice experience and amazing service

Leisure Family_with_children

10/10

Exceptional

16 Aug 2025

Michael

The staff was always professional, cheerful and willing to help in any way they could.

The breakfast items were always fresh and the selection varied day to day. The coffee was always available, fresh and hot.

There was a large grass area for dogs around back with easy access through any one of three doors. At each door was a plastic bag holder in case you forgot your own.

I liked the place so much I extended my stay and it was no problem for the staff. Thank you!

Business Pet

10/10

Exceptional

13 Aug 2025

Donald

The rooms look like an apartment which I wasn't expecting. Nice to have full appliances. The Ability to cook at the hotel saves you a ton of money on top of the affordable rates! Def a recommendation.

Business_and_leisure Self

6/10

Pleasant

21 Jul 2025

steven

The staff was great ! Given what they had to work with !
The problem is cutting back in the already limited breakfast options -
When we last stayed there were hard cooked eggs, fresh vegetables ( spinach and such) a microwave and more egg and meat options- those are now all gone
Some days there were only small plates, some days no 2%, half and half
I understand cutting back, but this was totally unacceptable
We’ll not be back ,

6/10

Pleasant

14 Jul 2025

Jeremy

The front desk staff were awesome. My complaints are the property needs to be remodeled. The curtains had holes in them, and the carpet in the closet was coming up and there were more cosmetic issues. Also, the TV's were old and often didn't work in the front room. The Internet sucked, and we did not know to ask for our room to be cleaned everyday. Breakfast needs improvement.

Leisure Family

10/10

Exceptional

27 Jun 2025

Kesha

I really loved the ambiance, it was perfect, for an exceptional stay. Breakfast was on time and very appetizing and the room was clean, very spacious, and peaceful for our two night stay. Thank you for the comfort and see you next year.

Leisure Family_with_children

10/10

Exceptional

14 Jun 2025

Joseph

All staff was extremely kind and helpful, very attentive. Room was overall clean, the toilet paper holder was broken.

Self

4/10

Poor

07 Jun 2025

Clint

Room was alright, very dated, but relatively clean. But the pool was open, even though it hadn't been treated with chlorine in ages. It was covered in algae, had tons of bugs and leaves, and was generally unusable since it was so filthy.

Leisure Family_with_children

6/10

Pleasant

26 May 2025

Jackie

Was a nice room

The check in process was beyond easy and I was given a welcome goody bag with a bottle of water and some snacks. The room was comfortable and the AC was super cold, which with the humidity in Austin, was a must! I didn't feel like my dead bolt worked but I latched the door and a chair was put under the door handle. We were full house with state UIL competition going on and hotels were booked like crazy. Could be the reason the room was on the pricey side??

Friends_and_family Family

10/10

Exceptional

23 May 2025

Wesley

Good stay. Lots of room for family of 4

Business

10/10

Exceptional

13 May 2025

Scott

hi

10/10

Exceptional

12 May 2025

Jasmine

Great staff! Nice variety for breakfast.

2/10

Poor

04 May 2025

chester

I didn't like getting bites on my back while I was there sleeping with my wife

Leisure Family

8/10

Excellent

08 Apr 2025

Jesse

Overall condition of the property is substandard

Leisure Partner

4/10

Poor

07 Apr 2025

Randy

Poor conditions.

Room had backed up pipes. I stayed for a week. Mid way through dishwasher backed up. Room had sewage smell. Could not get them to fix. Last day offered to change rooms. But then it was to late in the afternoon. Had to close off the living room area to keep smell out. Living room tv did not work. Had to stay elsewhere one of the nights because could not cook dinner with the smell. Will not be returning.

Business

6/10

Pleasant

24 Feb 2025

Verified traveler

A little rundown but ok

Room common area furniture was old and uncomfortable. Advertise a fireplace but have been turned off and do not work. Housekeeping and front desk were wonderful.

Friends_and_family Family

10/10

Exceptional

09 Feb 2025

anna

The only complaint I have is that the room had a foul smell to it .

Business_and_leisure Partner

6/10

Pleasant

08 Feb 2025

raj

Staff are very nice and the cleaning crew keeps the property clean. Overall the property needs a redo as it looks run down and old. I wasn’t expecting this for a Marriott property more in budget motels

Business Self

10/10

Exceptional

26 Dec 2024

Maurice

Nite time Manager from 12/18 till 12/24 was wonderful. Very pleasant and helpful.

Leisure Partner

10/10

Exceptional

22 Dec 2024

Cherelle

staff were very nice & attentive

Leisure Family

6/10

Pleasant

14 Dec 2024

Joseph

The stay was fine. However, the property is in need of some repairs and updates. The paint, plaster, and caulking in the bathroom is worn, cracked, and peeling. The finish is worn off of some of the Formica furniture.

Leisure Family

10/10

Exceptional

14 Dec 2024

Cherelle

Every front desk person was PERFECT! No one gave attitude and always spoke when you came thru the door! Anything I needed they were able to provide it with no hesitation!

Leisure Family

6/10

Pleasant

13 Nov 2024

cindy

I waited to complete this review. I wanted to reflect and not do a knee jerk. We booked the 2 bedroom for myself, hubby and adult son as we were in town for a funeral. The space was nice. The room mostly clean. The dimly lit outside and being behind a closed resturant is not appealing at night. We asked for room cleaning, at least towels and trash removal the day of the funeral, it was never done. The air vents are full of lint. The door lock did not work correctly. We were missing a light bulb ( was replaced) and the bathroom lighting was not fixed during out stay. The sweet lady at the desk asked for these to be fixed for us; they were not. Too expensive, even for a 2 BR, for this property. Would not book again.

Family

6/10

Pleasant

11 Nov 2024

Jonathan

Staff was amazing and breakfast was good --- Hotel needs a serious remodel -- very dated

Business

8/10

Excellent

03 Nov 2024

Julie

.

Leisure Family

10/10

Exceptional

13 Oct 2024

Sharlee

No complaints firm 4 women on a one night stay. Clean, quiet, comfortable. Would stay again.

Friends

10/10

Exceptional

10 Oct 2024

Roshawn

Great place

10/10

Exceptional

14 Sep 2024

Michael

The property is very quiet and clean Rooms are a little dated, overall i enjoyed my stay

Leisure Family_with_children

4/10

Poor

04 Sep 2024

Verified traveler

Equipment in poor condition 4 days and never had any ice available in the ice machines or from the ice maker in the freezer in our room. 😡😡😡😡

Leisure

8/10

Excellent

28 May 2024

Carlos

It was ok, not spectacular, just good enough to spend the night and see the Eclipse on the next day.

Leisure Family

10/10

Exceptional

20 May 2024

Barbara

It was a great place to meet up with family! The breakfast options were great and to have a nice piece of fruit of a chocolate chip cookie in the late afternoon - a nice treat.

Leisure Family

2/10

Poor

15 May 2024

Verified traveler

No More Marriotts

The room was booked via a 3rd party application (Hotels.com).
I recognize that the 3rd party website rooms are typically the end of the hall rooms or lesser desired rooms, but this being a Marriott, my expectation was that it would be fine.
We requested a handicapped accessible room.
Upon immediate inspection of the room, a dead bug was found on the floor in one of the bathrooms.
The vents were dusty and dirty. This caused my husband's allergies to be triggered during our stay.
The crimson chair in the bedroom had rips/tears, making it a hotbed for bedbugs.
The housekeeper walked in on my mother sitting on the toilet in the bathroom, after I told her in the hallway that I did NOT need housekeeping for the day.

We woke up to fire alarms going off at 6am. No one came to tell us that we didn't have to exit the building due to someone burning toast. We were on the 3rd floor with a 70 yr old in a wheelchair and a 95yr old on a cane. Not one person thought to come tell the handicapped guests not to panic, it was a false alarm.
The bathtub was not accessible to someone in a wheelchair. There was no shower seat in the bathtub.

The good:
The location is great because it is next to the Target & Walmart and highway
The staff was very nice.
The snack bar was convenient.

My lasting impression, the Marriott brand has seen a severe decline in the past 10 years. This particular stay was the final straw for me to say I will no longer book Marriott brand hotels. They're no longer wo

2/10

Poor

03 May 2024

Jai

We did not get the room we booked on line. We asked for a suite 2 rooms each with 2 double beds. NOPE!
Not the first time either

Business Family

2/10

Poor

25 Mar 2024

Michael

Don't do it!

This Hotel is in a bad area and is very old and out dated. The rooms smell bad and the carpet is dirty and old.

Friends_and_family Family

10/10

Exceptional

02 Mar 2024

Jose

Room was great but they need to replace vanity area sink as it was cracked and could leak water if it were filled.

Leisure Family

10/10

Exceptional

24 Feb 2024

JULIE

Night shift staff extremely pleasant and courteous.

Friends_and_family Family

4/10

Poor

23 Jan 2024

Katrina

Had to speak loudly and say “hello!” over and over to get anyone at the front desk, so check-in and check-out took too long.

Room and hotel itself were pretty dark, and the room had a strange smell. Only one extra door latch on entry door, and it had an adjoining room door that I couldn’t lock from my side.

Amenities were bare: one tiny bar of soap, and shampoo/conditioner attached to the wall.

TV was difficult to use (long lag times, no menu, basic cable channels with no way to stream or cast from phone).

Breakfast included runny, watery eggs, soft/limp bacon, and tater tots that tasted strange.

All in all, I’ve stayed at cheaper hotels that were a hundred times better over the last 6 months. I expected at least equal quality/service at this one because they charged more

Business Self

8/10

Excellent

23 Nov 2023

Michael

Nice large rooms; good breakfast; great for families.

Leisure

6/10

Pleasant

22 Sep 2023

Lorna

There’s a peculiar smell

8/10

Excellent

10 Jul 2023

Juan

Good

Business_and_leisure

10/10

Exceptional

15 Jun 2023

David

All was excellent. Thank you!

Business

8/10

Excellent

31 May 2023

Balaji

Got what was paid for

It was a good experience, except for some constructive suggestions with respect to improving the visibility by providing LED light that remove the yellow ambience in the room that give it a drab look and the need to update some of the kitchen stuff such as a scrubber for the vessels and a functioning ice maker in the refrigerator.

Friends_and_family Family

10/10

Exceptional

27 May 2023

Elisha

Great place!

Leisure Family

4/10

Poor

17 Apr 2023

Verified traveler

Front desk was always helpful. Breakfast was full of variety.

Accommodations were dated, dirty and in need of updating. I will not choose this hotel again.

Friends_and_family Friends

10/10

Exceptional

23 Mar 2023

Karen

Very friendly staff, will stay here again

Leisure Partner

10/10

Exceptional

19 Mar 2023

tree

Clean, quiet nice hotel.

6/10

Pleasant

28 Nov 2022

James

Average

It was ok. First room smelled like smoke the moved me to a 2 besroom suite which was cool. It was dated. Wallpaper peeling off and shower didnt work. Overall it was ok. Nothing great and likely wouldnt be my firdt choice next time

Friends_and_family Family

2/10

Poor

26 Sep 2022

Justin

This place is nasty and very outdated. The room had peeling furniture and smelled AWFUL!

Business Family

2/10

Poor

12 Sep 2022

Donald A.

Surprise charges of $287. Run to the next hotel.

Leisure Family

4/10

Poor

29 Aug 2022

Angela

This is the first time I’ve been let down by a residence inn by Marriott. I had recently stayed at another one and was not charged for my ESA. Our deadbolt didn’t even lock and I found blood stain on sheets.

Partner

8/10

Excellent

15 Aug 2022

Tony

Weekend getaway

Good safe,comfortable,clean modern room

Partner

6/10

Pleasant

08 Aug 2022

Marcus

Did not like the breakfast options

Leisure Family

2/10

Poor

02 Aug 2022

Ryszard

DO NOT STAY HERE. Vehicle break ins happen all the time here. I was there for a 2 week period, my vehicle was broken into along with several others. This is an ongoing problem which management knows about but refuses to address the issue. Another person who had their vehicle broken into and has been there for a few months due to work said it was like the 4th time since he was there. He has caught the girl working the night shift sound asleep on the couch many times when he goes out in the morning. Breakfast is mediocre at best, rooms are very dated. 1 working washing machine (2 others are broken and from what I hear have been broken for months and management refuses to fix them). They also refused to honor a military discount even though they informed me they applied it to the room. They also didn’t mention to anyone that the place was going to be under construction for a week while we were there. The whole roof was being replaced and all you heard was mail guns shooting and shingles being thrown off the roof. Makes it very annoying when your spouse is trying to work out of the hotel room and your dogs are barking non stop. Additionally, deceptive practices as it is advertised $100 pet fee per accommodation per stay (which means per room for length of stay). We had 2 small dogs and they ended up charging us $230. Place is a joke, save yourself a headache and basically go anywhere else. I will be filing a complaint with the BBB and Marriott about this place.

Business Family_with_children

8/10

Excellent

26 Jun 2022

Javier

It was nice to have a full size fridge. The hotel could use a remodel, but it was bad.

Leisure Family

10/10

Exceptional

18 Mar 2022

Audrey Lynn

Staff was very friendly

Leisure Family

8/10

Excellent

19 Jan 2022

Ann

Just stayed overnight, the stay was pleasant.

Leisure Self

10/10

Exceptional

27 Dec 2021

Stan

Crossing my fingers, but have always enjoyed Residence Inn with family and pet.

Leisure Pet

8/10

Excellent

27 Oct 2021

Lynn

It is a good place near Austin

Absolutely fine stay, no frills, just clean and comfortable.

Friends_and_family Family

8/10

Excellent

01 Oct 2021

Sonya

Friendly and Helpful

The hotel was helpful and very responsive to our needs checking in. The drainage at the site could be improved, but we only noticed it because of a very heavy rainfall which is unusual in Round Rock, TX.

Friends_and_family Family

4/10

Poor

26 Sep 2021

Danny

Our room smelled like cigarette smoke- in fact there was still a fan left in our room that was being used to try and get the smell out of the room- a staff person came to get the equipment, but just used a master key to open the door with out even knocking- even though he knew we had just checked into the room.

6/10

Pleasant

26 Jul 2021

Verified traveler

I paid $356 for one night and got a room with torn and stained carpet.

Leisure Family_with_children

10/10

Exceptional

07 Jul 2021

Verified traveler

The suite was way more than I imagined. My kids loved it. We really enjoyed eating breakfast together as a family as well. Was a great place for my husband, myself, & our boys to stay while we waited on our house to be ready. Would recommend & stay again.

Business Family_with_children

10/10

Exceptional

21 Jun 2021

Verified traveler

The back yard was not clean (rude dog owners) , overgrown grass.
Coffee was NOT hot at breakfast, lukewarm.
Room was clean.

Business_and_leisure Pet

2/10

Poor

15 Jun 2021

Verified traveler

Horrible and I didn’t even stay more than 10 minutes and they still ran my card for 650$. Door was busted and windows were all scratched up and screens outside windows, me and family did not feet safe. Not something I expected from a Marriott property.

Leisure Family

8/10

Excellent

07 Jun 2021

Kathryn

Great staff

Friends_and_family Family

8/10

Excellent

14 May 2021

Richard

Centrally located, good sized rooms

The room was large and the kitchenette was great, but if you actually plan on cooking you may want to bring your own spatulas and things: our options were quite limited. The bed was soft and the pillows were great. The wifi was ok unless you pay to upgrade but my brother was able to use his Xbox. We had minor hiccups that were mostly addressed promptly. It's in a great location right off the highway. Pretty good American breakfast too. We'll stay there again.

Friends_and_family Family

10/10

Exceptional

03 May 2021

Verified traveler

The staff was very accommodating at check in. I did have issues with responsiveness and timeliness - we were given a broken crib and it took over an hour to replace. I had to flag a staff member down. We asked for extra blankets as well, and we were told someone would call us back, but we never heard from anyone. The food was great and the hotel was very clean

Leisure Family_with_children

6/10

Pleasant

03 May 2021

Verified traveler

Decent experience

My hotel room was a bit dated, most especially the flooring which needs to be badly replaced.

There was no hair dryer, safe, pots, pans or utensils available to use, so just be prepared in case you need any of those items.

Friends_and_family Family

10/10

Exceptional

30 Apr 2021

Josh

This place is great. The staff is very friendly and help full. Pet friendly. This is the best hotel in the area to stay at.

Friends_and_family Family

8/10

Excellent

10 Apr 2021

Verified traveler

The facility was well cared for and the staff was pleasant and helpful. However the internet on some days was extremely slow. The facility does have an upgraded wifi but it was difficult log on to the system.

Business Family

8/10

Excellent

10 Apr 2021

Verified traveler

It was clean and the staff was great. Everyone made us feel welcome.

Friends_and_family Family

4/10

Poor

06 Apr 2021

Verified traveler

Checking in was great host was very friendly. Got to the room toilet was leaking and you could tell from the stains on the floor it had been leaking for awhile. I informed the host and I informed the host the next the maintenance person came while i was gone left all type of tools in room on the floor, water was also left in the tub. When i informed the host she said ok she would let him know no-one ever came back for the tools much less to clean i had to keep going to the desk to get towels and to get my trash dumped and bed was hard as a rock.

Business

10/10

Exceptional

01 Apr 2021

Verified traveler

Breakfast was great

Friends_and_family Family_with_children

10/10

Exceptional

21 Mar 2021

Verified traveler

Great staff. We were overbooked, they comped us two nights.

Friends_and_family Family_with_children

6/10

Pleasant

18 Mar 2021

Verified traveler

This hotel definitely needs some major improvement asap. Our bathroom was extremely poor condition. Carpet was dirty and smelly. Breakfast service was friendly and ample.

Business_and_leisure Family_with_children

6/10

Pleasant

16 Mar 2021

Verified traveler

We checked in and notice several things that were wrong with the room. The pictures had fallen off the wall, alarms not covered, fridge door broken. We contacted the front desk and informed them. They did not change our room nor did they fix it. Throughout our stay one staff member was very condescending when a question was asked. I know they suffered with the Texas storm, but the attitude could have been better.

Friends_and_family Family

2/10

Poor

15 Mar 2021

Verified traveler

A half hour before we arrived to the hotel we received an email stating our reservation was moved to a different hotel. When we arrived to that hotel is was not the same type of room we reserved and they tried to charge us a considerable amount more for the room. Also the original hotel charged my credit card a fee for $170.00 for not showing up when we where pushed to another hotel by there request. Still haven’t gotten my money back. The General Manager said he had to put in a ticket and get it approved to get my money back. Also the the new hotel they sent us to we had to plunge the toilet after every use. It was great!

Leisure Family

4/10

Poor

03 Mar 2021

Verified traveler

The hotel was spacious giving our family enough room, however was very dirty. There is even a large glue trap for a rat behind the TV. Overall just felt very dirty.

Leisure Family

6/10

Pleasant

22 Feb 2021

Verified traveler

Spacious rooms, comfortable beds. Staff made the best of a difficult situation with power outages due to the winter weather.

Business_and_leisure Family

8/10

Excellent

15 Feb 2021

Debbie

It was unfortunate that we got caught in the storm uri which caused power outage. It was very cold and the hotel ran out of extra blankets. Suggestion the Marriott Corp should invest in power generators to keep some power going.

Partner

8/10

Excellent

13 Feb 2021

Verified traveler

It was a nice hotel overall I’ll stay again. The pool looked nice but we never utilized it lol! Staff was cool and laid back but if you book through Expedia be on the look out for hidden charges they don’t say.

Business Family

8/10

Excellent

02 Feb 2021

Verified traveler

Staff was great, property need some renew, chairs were peeling off the leatherette. Carpet looks gross, but the rest was fine.

Tvs are old and changing channels on that remote control is a painful challenge.

WiFi is not good also, many times my device were out of Internet connection even though they were on the WiFi.

And Breakfast is only for thise who go there early, they don't replace whatever ends, if you get orange juice you get it, if not try again tomorrow and good luck.

I decided to buy myself some food, juice and have it on my room anyways.

All things said and feedback duly registered, I would stay again if the price were the same or less.

But if it is more than 50 dollars per night you can find better stay on AirBnB.

Business_and_leisure Partner

4/10

Poor

01 Feb 2021

Gilberto

The toile was leaking water under the toilet

Friends_and_family Family