Forest Crest Nature Hotel and Resort

10/10

Exceptional

04 Jul 2024

Geraldine

Great place for family

The place was beautiful, so much greenery and such a spacious, lush area. Staff were very pleasant and helpful. Dennis was amazing and made efforts to help us with what we needed! Breakfast at the cafe was great at the Evergreen. The food at One Fishing Place Floating restaurant was decent, but wasn’t too appetizing. However, I would say the staff made the stay memorable. Will definitely come back!

Friends_and_family Family

8/10

Excellent

17 Jun 2024

James

The staff was amazing and very helpful. We had an issue with noise coming from the highway our first night. We were able to upgrade to a two bedroom room in the crystal tower which was much nicer. We also found that the food at the main restaurant was not to our liking.

Leisure Family_with_children

6/10

Pleasant

24 Feb 2024

walter

Staff were great! Cable is not that good, busted tv remote control, no tissue being offered, they forgot to resupply toilet paper and the real downer is lack of hot shower. Customer service is outstanding though. Kudos to staff friendliness and professinalisn!

Partner

6/10

Pleasant

13 Jul 2023

Reychelle Ann

It's not worth the price. Hotel is old needs more clening and renovation, It's also noisy you can hear people from outside. the wave pool water is dirty, I feel itchy after a long time in the pool water. The shower water is weak it will take long time to shower. Zip line, sauna etc a lot are under maintenance and only 1 restaurant is open.

Leisure Family

10/10

Exceptional

01 Mar 2023

Bianca

Our stay was very relaxing. We are looking forward to our next visit. Staff was very friendly and helpful.

Leisure Family

6/10

Pleasant

23 Feb 2023

amanda

To the eyes the property was pretty. There were very limited options as far as dining and the breakfast was nearly non existent. The spa was only able to offer partial services and partial recreational activities were available. I wish they would of mentioned these short comings on the web site prior to us booking.

Leisure Family

2/10

Poor

06 Sep 2022

Alberto

The location is very nice. But the money I spent is not worth what we got.

Leisure Family

10/10

Exceptional

18 Apr 2022

Jonaliza

Amazing Hotel

Very relaxing Hotel especially for family trip. Highly recommended

Friends_and_family Family

8/10

Excellent

29 Mar 2022

Bing

Overall our stay was nice, the quietness from the nature only crickets and birds you hear, so relaxing.

Leisure Family

6/10

Pleasant

20 May 2019

Jonas

Naah...

You have yo walk your way to the reception for any issues you have or use up your mobile phone and google the reception desk as they do jot provide then to you. the room is so bare - not for foreign tourists for sure. Very pricey food in the restaurants inside. Go somewhere else.

Family

8/10

Excellent

27 Mar 2019

Lady

Friendly staff. The place offers several activities.

The warm water does not work. Fortunately, the weather was humid.

Friends_and_family Family

8/10

Excellent

31 Jan 2019

Derek

Great stay except restaurants shut early

Family

6/10

Pleasant

03 Jul 2018

Ruth

the wave pool - there were a lot of leaves and insects floating on it. the personnel were very friendly though

Family

2/10

Poor

06 Apr 2018

MICHELLE

Worst experience! Housekeepers stole my phone.

We stayed during the Holy Week in the Philippines. It’s not my first time in the property so I recommended it to the family and since the wave pool is already operating, I thought of that it would be fun together with my baby. To cut the story short the housekeepers stole my phone in the room.
They didn’t have the signage for do not disturb and request for clean up. So I assumed that they will not do a clean up unless you request the front desk. I left my Samsung phone on the table not expecting that they will clean up.
I also left my bag with cash and good thing that these boys didn’t touch it.
Normally if we check in I keep all the valuable stuff in the luggage and lock it, they didn’t have a vault. Because of course that is a temptation to whoever will clean it up.
We reported in the management and the security and saw in the CCTV the guys who cleaner it up from 1057H to 1104H, clean up for 9 minutes done by 2 people. They didn’t even replace the toiletries and the coffe cup used was still there. Probably they were planning on how to escape and get the phone. And it wasn’t lunch time yet after going out from our room Cabin 2017 they went to the stock room and stayed for 15min. So what did they do..... we arrived at 1309h and saw them to the next room to us.
So then the investigation started. And of course as usual they didn’t state in their affidavit that they stole it. It’s just a phone and probably the worth isn’t too much. But it isn’t about it. It’s the integrity

Family

2/10

Poor

31 Dec 2017

M

Not recommendable!

The resort was very outdated. We were given a room that was not worth it for the price that we paid for. The toilet and bathroom sink was broken, was told that somebody will fix it, we waited for 3 hours then nobody came to fix it. The manager moved us to a different room, but still furnitures were broken. The beds were not safe to sleep with, the frames were not as good as it should be on a resort like this. Also, their floating restaurant that offers supposed to be fresh fish, it was so awful, there was so little water around it, a lot of mosquitoes because the water was already dirty and smelly. Overall, it was really a bad experience! Not worth it for the price you will pay!

10/10

Exceptional

02 Sep 2017

Edwin

Beautiful

Excellent

Family

6/10

Pleasant

03 Jul 2017

Verified traveler

A not so satisfied customer

No Wifi Access, Door Locks are hard to open

Family

2/10

Poor

26 Jun 2017

Thess

Sad

I book this trip as a gift for my family but according to my daughter who's vacationing in the Philippines the room that's given to them has many mosquito and red ants , the food that they bought for theirs supper the rice was spoiled and when they try to contact the reception is always busy so they don't want to book or use that hotel again thanks teresa

Family

6/10

Pleasant

13 Jun 2017

Joel

Unpleasant Accommodation

Our stay in Chateau Royale is not so good. It took more than 40 minutes waiting for us to be checked-in as the room was still being cleaned. When we enter the skyline building, it smell like an old place and upon entering the room, it was dusty. There was no towel and toilet paper. Unable to bear the smell of the room, we bought deodorizer and sprayed it all over the two bedroom unit.

Family

4/10

Poor

18 May 2017

sally

The cleaness is very pooor the facility so dirty. The place is good but sad to say not satisfied...lot of mosquito.

2/10

Poor

11 May 2017

Sam

Not a pleasant stay

No internet
No Room Service
Bad Breakfast options
Remote Room
No clear TV Channels
Interrupted water supply

4/10

Poor

02 May 2017

Nolanda

Not too good Family long weekend

Upon Check-In - we were requested to wait. It was unacceptable since it was past 2PM, the allowed check in time. The facilities were good although not in a very good & clean condition. From my point of view, the hotel lacks manpower, considering the delay in the food service (lunch time) was 1 hour waiting. Ordered food to take out to the room took 2 hours. Comfort room was big & spacious, but no tissue paper provided. No Foot Rug, Towels were grayish in color, Faucet was leaking & full of stains, Shower head barely releases water, looks like it is clogged with dirt & needs to be replaced. Bed was very uncomfortable - sagging in the middle. Complimentary water was only on the day of the arrival. No one cleans the room everyday, you still have to call them. Their Telephones, were not working - cannot contact front office or operator. TV sets needs to be replaced - speakers seems to release noise like cooking pop-corn.

Family

4/10

Poor

30 Apr 2017

susana berino

Terrible service when we arrived we already have a room suddenly it was given to somebody else and we ended staying on another room

4/10

Poor

20 Apr 2017

noy

we've waited for more than 1 hour for our orders to be served. we ended up looking for other restaurants.

6/10

Pleasant

15 Apr 2017

Verified traveler

Nice hotel with good facilities.

They have multiple facilities that you can enjoy with like wave pool, kiddie pool, trekker, activity areas, paint ball, zip line, easter egg hunting, etc.. Attendants are courteous and friendly, however, they need to improve on the check-in and check-out process to avoid customer inconvenience.

6/10

Pleasant

22 Feb 2017

Hui Li

Nothing wow

Service was generally good but condition of the room could be improved. spotted quite a number of spiders within the room itself.

6/10

Pleasant

04 Feb 2017

Verified traveler

Nice place to stay

Strengths: 1) Good size log cabin rooms. 2) Very accommodating staff especially those at the Front Desk.

Rooms for improvement: 1) Breakfast wasn't so good. It would have been better if Chateau will serve local delicacies like tawalis, tapa. They served us ham and longganisa. 2) Towels are very old. These are already due for replacement. 3) Best to have door lock with double security. 4) Include ref as basic room amenity.

Family

4/10

Poor

08 Jan 2017

Melvin

The place is generally good specially if you have children with you, golf cart ride is great and the cost is quite reasonable. Three things I experienced that would recommend improvements. One, it took us more than an hour to check-in. There are only two receptionist attending us for peak season. Two, only few channels to watch in the TV, when I call for assistance, no one attended, accoring to the receptionist, there was only one maintenance person to attend in a lot of complaints. Lastly, I was amazed with the policy in renting the golf cart, you need to be a licensed driver and you need to leave your driver's license before using the golf cart (this is a good safety practices). But, along our tour using the golf cart, I observed a young boy, may be at the age of 10-12, recklessly driving the golf car. When I surrender our rentet golf cart, I discussed this with the receptionist, she just told me that the reckless boy is a grandson of the owner. I was really upset, where is the safety principle?

Family

6/10

Pleasant

25 Dec 2016

Verified traveler

Huge space for different activities

Place is great for relaxing but log cabin bathroom is messy/flooded when you take a bath. Beds/mattresses not comfortable and beddings are of low quality linen.

Family

6/10

Pleasant

10 Dec 2016

Ardith

it was a good experience but their rooms are not comfy, to name, the bed; its too hard (seems like there's no foam//matress), the linens and bath towels has stains and obviously too old.

Family

2/10

Poor

30 Aug 2016

Verified traveler

Dirty,everything

It was bad experience,

Family

6/10

Pleasant

06 May 2016

Melanie

the room is great,the place is big but the downside is that the amenities outside (for outdoor activities) are not well maintained.. rooms,food, service, pool are all okay

Family

4/10

Poor

01 May 2016

virgilio

not good......

not good, never again.....

Family

10/10

Exceptional

07 Jan 2016

jonathan

great stay

it was wonderful

Family

6/10

Pleasant

05 Jan 2016

Verified traveler

Nice getaway in the middle of no where

Cold at night, :-).................................................................

10/10

Exceptional

05 Jan 2016

jonathan

Perfect get away.

It was perfect.

Family

10/10

Exceptional

27 Dec 2015

Ellen

great day

recommended to my friends

Family

2/10

Poor

26 Oct 2015

Mae

Incompetent staff , old hotel with roaches

It took them almost an hour to find my booking in Expedia. The front desk officer Called her manager to help her find the booking even though I showed them my email confirmation from Expedia . There were 5 of them huddled infront of the computer trying to find my booking while I stood there waiting to get checked in for almost an hour. It was a clear display of incompetency and lack of service to their customers. I wasn't offered anything at all and they couldn't fully explain why they couldn't find it- (they just didn't know how). I finally got to my cabin - which you need to drive to, and found it smelling like paint with a couple of dead roaches in the bathroom and living room. I couldn't stand it so I took my bags , went back to the reception and dropped the keys back . i didn't even last 5 minutes in that room. It was a total waste of money . All I got was frustration and Would never ever come back .

10/10

Exceptional

02 Sep 2015

Jaime E

Good for family outing

Family

6/10

Pleasant

14 Jun 2015

Mia

Nice place to stay with the family

Kindly improve more on your breakfast. You also have a shortage of staff

4/10

Poor

04 Jan 2015

Gigi

Log cabin needs major renovation

Breakfast is not bad. Hotel staff is very accommodating. The log cabin needs major renovation. Room is big but dull, television is out-dated, the mattress is old that you can feel the springs whenever you toss and turn. Bathroom has foul smell and has cockroach.

Family

8/10

Excellent

03 Jan 2015

Verified traveler

Fantastic.

Fantastic! We enjoyed our vacation and it was nice to spent
the New Year's eve at this hotel.

Family

4/10

Poor

01 Jan 2015

Wing ki

The place is okey.\nthe 2 pool are very amazing.

we had a very disappointing stay in Rate Chateau Royale Sports and Country Club.
While the 2 pool are really big, clean and beautiful, the room is very very disappointing.
The shower is not in good condition its leaking and the floor is flooded.
though the air condition didn't properly function in our 1st night, we waited for the next day to complain.
The next morning (dec 29,2014), we went to the lobby & was able to talked to the head (boy) together with the front desk (girl) and told all about the bathroom, aircondition and the flooring. We talk to them politely, they promised to fix everything before we return in our room.

So we were out the whole, we were expecting that everything will be okey by afternoon.
4pm when we came back and everything didn't fix.
The shower, flooring and the aircondition are still in the same problem.
So we call the house keeping but no one answer the phone.
We call the front desk and we were informed that the locale number posted in the phone is incorrect.
Such a very big problem to be solve by midnight..... We pay for our convenience but all we have is wait for the service and wait while the engineer to fix the bathroom at midnight.
in case this bathroom shower hole was broken are long long time , but no staff to mind this case until the guest complain, angry to fit it. im is the lucky gay.

2/10

Poor

16 Dec 2014

elzee

the hotel is too far

i dont like the hotel the resto is too far they dont serve food inside the room, i paid 50pesos for the pillow and 100 for the hair dryer. I suggest look for another hotel in tagaytay.

6/10

Pleasant

05 Nov 2014

Darnell

more improvements

Noisy neighbor at log cabin area. Huge room could fit 6-8pax.
should improve on the following:
1. Room service
2. Should put telephone at the room
3. Water supply is low
4. They charge 100php for an extra towel.. (that is way too unreasonable )
5.they should provide separate towel at the pool area

Overall it's a nice place for recreation and activities. Perfect for group or company outings

Family

8/10

Excellent

22 Apr 2014

May

Family Vacation

We had a great time i the hotel. There are a lot of activities we could enjoy. The staff are helpful and very friendly. We enjoyed the food and the view. We had a great time. We have some suggestions we want to inform the hotel management though. It took us a while before we could check in, maybe because there was too many guests. We also requested for a queen bed and two single beds but we were put in a room with 2 single beds and one bunk bed. Also, we think it would be better if we had a complementary coffee, kettle, and water in the room, guests might want to have coffee at night. We would also appreciate a house keeping service everyday with complementary tissue, shampoo and soaps repleshed everyday.

Family

4/10

Poor

08 Apr 2014

Verified traveler

Skylight is good

Until they finish their renovation, stay in the skylight instead of their log cabins.

4/10

Poor

24 Mar 2014

Verified traveler

Shower was very very disappointing

Water came in trickles. Menu in the cafe should be improved. Wifi in the cabins should be available

4/10

Poor

05 Mar 2014

papasmurf

room did not match outside photo

Check in was not until 1.5 hours late, rented 2 rooms, the rooms were not a separate cabin as pictured but as a row house. The key lock was old and took time to use. There was no water bottle in the room, no phones, the batteries in the remote did not work, one room did not have hot water and smelled of cigarettes, the breakfast included was a limited meal. I only had toast and coffee and they charged for the toast as it was not included in the breakfast. The rooms were clean is about the only good review. Checked out early, Again they asked for a voucher from another travel site and we again said we straightened this out and we booked thru Hotels. com. Not a pleasant stay.

8/10

Excellent

03 Jan 2014

Verified traveler

Nice welcoming staff, Mr Blue

Great fireworks to welcome the new year. Hope to be included in the mail for future promo as it was not advertise in Expedia.