Twin Lakes Hotel near Tagaytay

10/10

Exceptional

23 Feb 2026

Jacqueline Rose

Great room staff are friendly

Family_with_children

10/10

Exceptional

18 Jan 2026

Gary

Very professional staff, very clean room and beautiful view.

10/10

Exceptional

11 Jan 2026

Cris Jensen

It was an excellent stay. The staff are accommodating and responds quickly. We got to enjoy the amenities, which are very easily accessible, no hassle at all. The rooms were spotless and esthetic.

Leisure Family_with_children

8/10

Excellent

31 Dec 2025

Ronald

This is an amazing hotel that has terrible food in the Twin Lakes Cafe restaurant inside. Couldn't finish our food (tasted and looked undercooked) and mixed drinks we ordered tasted bland and watered down, sadly we instead had to just pay to leave for another restaurant. If the food was better this would be an amazing spot.

Leisure Partner

10/10

Exceptional

13 Oct 2025

Erwin

Friendly, Accommodating Staff One of the biggest pluses. The hotel is nestled among greenery and vineyards, giving it a countryside escape feel even though you’re not too far from the city. The European-inspired architecture of the lobby, wide glass windows, terraces, and the landscaped surroundings add to its charm. Rooms offer a view of Taal Lake.

10/10

Exceptional

07 Oct 2025

Rosario Felisa

They have a great Spa. Dining options is also good

Leisure Family

10/10

Exceptional

15 Sep 2025

Mark

Great view of Taal volcano and lake.
Buffets are ordinary but desserts are very good.

Leisure Self

10/10

Exceptional

27 Jul 2025

RACHEL

Enjoyed our stay inspite of the bad weather

Leisure

10/10

Exceptional

13 Mar 2025

Ruthelma

Great hotel👍

8/10

Excellent

21 Nov 2024

LEVY

The hotel is clean and our stay was convenient. The view from our room was breathtaking! Their breakfast buffet was excellent. Front desk would have done a better job by explaining about the amenities. We didnt know that breakfast was included. They also didnt know that the spa was closed during our stay which is unfortunate because my wife and sister wanted to pamper themselves that day. The lobby and hallways smelled bad like there’s mold but Im sure that they’ve already addressed this.

Leisure Family_with_children

10/10

Exceptional

29 Sep 2024

Elizabeth

Easy and fast check in and check out

Leisure

8/10

Excellent

02 Jan 2024

Shirley

At first it was a bit of a struggle…we had no internet connection, food in service took a bery long time and was cold when it got there but how they corrected the situation was very professional and well handled. The breakfast was great and their food was really good. The facilites was very nice once they moved our room, tge view is spectacular. I totally recommend.

Leisure

10/10

Exceptional

13 Nov 2023

Kevin

Beautiful area with amazing views. Great service.

Partner

4/10

Poor

13 Sep 2023

Gladiola

We are not satisfied..
1. Pls improve your food at the cafe
2. The temp in the bathroom are so hard to control.

Partner

10/10

Exceptional

12 Sep 2023

Jose

The spectacular view of the volcano and the lake right across your room’s balcony. Excellent staff, very courteous and hospitable. Great amenities and heated pool, enjoyed night swimming. Stay was very relaxing. Highly recommended.

Leisure Family

10/10

Exceptional

23 Feb 2023

Josephine

peaceful. relaxing.panoramic view of the surrounding

Business_and_leisure Family

6/10

Pleasant

04 Jan 2023

Stephen

Good potential

I like the restaurant and the views. There were a lot of missed opportunities to make this into a great hotel experience. The gym is like a fish bowl people are taking pictures and walking in and out. The room was okay no frills. The air conditioning was on full blast cold for an already cool area. Their store is lacking. There can be tours or experiences taking place here but there is not much. And the sauna, steam room, and hot tub were all not working.

Friends_and_family Family

10/10

Exceptional

29 Dec 2022

John

The hotel staff was nice and attentive. The hotel and surroundings are beautiful. They have a small outlet mall at the top of the hill. There are also plenty of places to eat close by. The hotel also providee shuttles every hour to the outlet mall.

Leisure Family

10/10

Exceptional

29 Mar 2022

Charisse Jen

The room was spaceous. The food at the cafe was great. The best amenity was the heated pool. Next was the vineyard. The convenience of being nearby restaurants is awesome.

Leisure Family_with_children

8/10

Excellent

14 Dec 2021

Gaspar Jr

Excellent location w marvelous view, clean room and very good service.

Partner

8/10

Excellent

06 Oct 2021

Verified traveler

Long waits to check in

Check-in was chaotic. Published check-in time is 3pm, we got there at 3:30 and yet we still had to wait another hour to be checked in. There were probably 20 other guests crammed together waiting to be checked in and they took more than 5mins each. They said the rooms weren't ready yet but they published that they have a 24hr gap in between guests? We've stayed there twice and the check-in process was bad in both cases.

Their menu for breakfast/restaurant was good but the food was rather cold?

But the place itself is well-maintained and the staff were very attentive. Great location with amazing views. Would still go back, but hopefully they can fix their check-in process and keep their food warm!

Partner

8/10

Excellent

27 Feb 2021

Verified traveler

Made me a believer!

The place was great though we had things to do for the duration so we were not able to maximize the entirety of the hotel/resort and its facilities. The staff is as friendly as they come - would greet you always and find a way to help you out.

They have very strict safety measures and would require updated COVID testing done - they have a fairly priced testing facility also for a hassle free experience.

Our room was great though there were some nicks - one of the trays of the fridge was cracked, the shower fixture was also removed (couldn't get the rain shower working therefore :( ).

I had never fonded Tagaytay (for the life of me!) and this was the first time I stayed here for some R&R, but staying here and experiencing Twin Lakes Hotel has me considering this as an option for me and my family soon. :)

Thank you all and stay safe.

Partner

6/10

Pleasant

01 Nov 2020

Verified traveler

The hotel itself is great, clean and well-maintained with phenomenal mountain and lake views.

The check-in experience was terrible though. We arrived around 5pm and they told us that the room was still not ready. There were other guests who were also told the same, and many were quite frustrated for having to wait a long time already.

On our second day, we asked for the room to be made up and were told that they can only replenish the supplies in the room as health-regulations prevent them from cleaning the rooms mid-stay. When we returned 3 hours later, they still have not replenished the supplies so we've had to call again and wait for another hour.

We had a set breakfast on Sunday and a buffet on Monday, not sure why they were different. We've had to wait for 30mins for the set breakfast too, despite a rather standard/compressed menu options.

We understand that housekeeping and food services could be slower than usual (maybe due to a leaner staff or additional precautions due to the pandemic). I just feel that the delays are way too long and that the staff could do better in managing guest expectations and explaining the situation.

Partner

8/10

Excellent

29 Oct 2020

Verified traveler

Room was great however the staff keeps on coming to our room eventhough we didn't called or requested for anything. Kind of disturbing

Partner

6/10

Pleasant

18 Oct 2020

Verified traveler

Surface-level beauty

It's a beautiful property. Megaworld was able to get a prime lot which gives its occupants a wonderful view. The building was made to look like a castle. On the surface it looks nice but no effort is needed to see that underneath the surface is poor maintenance, upkeep and cleanliness, and service is not good. Walking around the property you'll find beautiful olants but look where the soil is and you'll find a lot of trash....so sad! When you pay for an expensive room here, just think you're paying for exclusivity (and to be away from other Tagaytay tourists) but not for 5-star service and upkeep.

Partner

4/10

Poor

21 Dec 2019

Verified traveler

Their check in policy of demanding to photocopy the passport of a “foreigner” (would not accept any other government issued IDs i.e. driver’s license) should be reviewed. It is directly an act of racial profiling “foreigners”. Their reason was it is mandated by the DOT which is not true since we just stayed at a high-end resort in Batangas and numerous other 5-star hotels in Manila and they accepted our drivers license as our form of IDs. They were the only one who DEMANDED to photocopy the passport.

Leisure Family

4/10

Poor

08 Dec 2019

Marie

We love the view & their heated pool. We were disappointed with the welcome drinks that's not very welcoming; it's either you have it or not. It was a chilly pineapple/cucumber juice on a chilly day.we asked if we can have hot simple coffee instead & they said they don't have it even if we can see that there's a full coffee machine in front of us. Breakfast is terrible.it doesn't suit foreign guests. Bath area is leaking. Chefs using their celfone while on duty and in front of guests. TV channels are limited & is not appropriate for kids. Overall, the rate were given is over priced for the kind of service & the disappointing stay we had.

Leisure Family_with_children

10/10

Exceptional

06 Dec 2019

Verified traveler

Friends wedding

It was a nice hotel, I would say one of the best in Tagaytay

Friends_and_family Family

10/10

Exceptional

03 Dec 2019

Verified traveler

The view and the staff. But thr bathroom fixtures need upgrading.

Business_and_leisure

8/10

Excellent

17 Nov 2019

Lali

While over all its a nice place, certain area like the hall way needs some refurbishing.

Friends_and_family Family

4/10

Poor

07 Oct 2019

Verified traveler

Is it a new hotel?

We waited 1hr for the room. Breakfast is terrible, by 8:45am, nothing left. The room is full of water leaks. It looks like a very old hotel

Family

6/10

Pleasant

30 Sep 2019

Verified traveler

Beautiful view from our balcony, very relaxing, the room is big Enough for 4 of us clean.we hate that there is no service to anywhere else, so we were pretty much stuck in the hotel, no excursions offered, only ride up to the restaurant on the main road. The free breakfast is excellent don’t bother with anything else, we tried to eat dinner, the soup was lukewarm,the food were very ordinary and cold so very disappointing! As you walk the hallway to your room, there’s construction and chemical smell along the way! The game room you have to pay to play billiard! We wont be back for sure!

Friends_and_family Family

10/10

Exceptional

28 Sep 2019

Verified traveler

Twin Lakes Hotel stay

We had an amazing stay AC is nice room is new ambiance is beautiful my only things is the hallway some carpets are not yet fixed like if very new under construction feels

Family

10/10

Exceptional

25 Sep 2019

Pia

Mini celebration 🌟

Very nice and the place is superb for couples and family❤️

Partner

6/10

Pleasant

22 Jul 2019

panochada

Check-in was a breeze, but check-out you’ll have to wait because the housekeeper will check the room. Most hotels that I've been to would just ask you of any consumption from the minibar. Blessing in disguise though that the housekeeper saw my son’s earphones and handed them over. Grateful for that. My big disappointment was cleanliness. The mirror in the elevator has a lot of fingerprints. Our bathroom smelled bad. You can see the watermarks on the shower glass walls. The bathtub has dusts. One of the drinking cups is dirty too. There are some parts of the room where I have seen dusts. My allergy in fact was triggered. The curtain has stain. The sofa in the balcony has shoe mark. The floor looked like it needed to be mopped. Overall it didn't meet my expectation for a brand new hotel. I have the impression that the opening was rushed.

Leisure Family

8/10

Excellent

25 Jun 2019

Verified traveler

The place is great, unfortunately, it is still lacking in terms of service. We were there at around 1pm but we were able to check in past 2pm already. Approached the bar for the welcome drinks, waiter not so approachable. During check out, we waited for 40 minutes because we were told that they will just inform us as it might take some time since other customers also checked out at the same time. After 40 minutes, with no one approaching us and seeing that there are no more customers except us, I went to the front desk to ask if we're cleared already. She looked stunned and asked if we consumed anything. I was about to ask if she forgot that we exist but decided not to. Wanted to come back because of the excellent view, room (except the small shower area) and pool; here's hoping that they can improve their service (in fairness, their security personnel, porters/concierge and especially the staff at Twin Lakes Cafe were very friendly and accommodating.

Family

10/10

Exceptional

05 Jun 2019

Verified traveler

I like this hotel because it is new, clean and the staff are very accomodating and professional.

Leisure Partner

10/10

Exceptional

28 Apr 2019

Jennifer

impeccable

fantastic

Partner

10/10

Exceptional

21 Apr 2019

RJ

Super love our room and the heated pool, though the access to the pool from our room is quite a hassle, you still need to walk across the lobby! But its acceptable at this time since the hotel is still on its soft opening and that some areas are still need to be completed. We're gonna check in again next month. 😊

Leisure Partner

10/10

Exceptional

24 Mar 2019

EDGAR

The location is very peacefull and relaxing. You could stay all day long looking at the Taal Volcano from your balcony. Very relaxing place to stay at.

Leisure Partner

10/10

Exceptional

19 Mar 2019

Tonilyn

Absolutely we go back. A 5 star hotel that can fit to all of our needs.

Family

10/10

Exceptional

28 Feb 2019

Verified traveler

Picture perfect

The place has an amazing view of Taal Lake.

Family

8/10

Excellent

25 Feb 2019

Verified traveler

Better and soon to be best

Everything was very good except that the water heater is not working. The place is not yet 100% done some parts of the hotel is still constructing. If you want to relax and enjoy a cool weather, this is one of the perfect place! It has a free shuttle service going to the Twin Lakes restaurants near the hotel which is a plus since parking is hard in that area. Will definitely go back :)

Partner

8/10

Excellent

28 Jan 2019

Verified traveler

Twin Lakes Hotel Overnight Experience

Overall satisfied with our stay. Facilities, food and service are highly recommended!

Partner

8/10

Excellent

27 Jan 2019

Verified traveler

Overall recommended

Overall a good trip - only thing is hotel was new, and only 47 of the not so sure how many available rooms were ready. Smells of paint almost everywhere but the rooms (thankfully). It is work in progress - enthusiastic staff.

Infinity Pool could be warmer... and there is no F&B by the pool - so this dampened the trip a fair bit as was looking forward to evenings and even nights by the pool.

No Gym available at the time (Jan 21 2019)

They have a lot of improvement necessary - no robes or even slippers in the room; actually have to request for these. Fittings in the toilet not done well so towel hanger fell off, shower head holder came off the wall...

Food was so so...

Great views! close to the Starbucks, other outlets like Tap Station (recommended) and supermarket.

Shuttle up every hour, saves you walking up the hill, though the walk was fine for me. Just 5 mins just uphill. A shuttle (paid is acceptable too) to town perhaps 3 times a day would be a good idea as transport is either a trike or local jeepney... or private car which is hard to get.

But overall recommended.

Will visit again of course... hope for an improved experience...

Partner

8/10

Excellent

16 Jan 2019

Ferdinand

Amazing View of Taal Volcano

Overall it was a good accommodation. Reservation system needs work; reservationist Sarah is not very friendly and lacks cheerfulness. No landline number why? Hotel Staff needs more training. Lobby lounge is boring.. maybe a pianist or acoustic music would help. Front desk/reception area is small and no appeal at all. For a castle-like hotel that exudes elegance, you are greeted at the valet by employees wearing unimpressive attire. Staff uniform consisting of polo shirts is too casual looking and informal like the ones you’ll find in a cheap beach resort. Breakfast buffet is a small spread and the food honestly is not very tasty; for instance, bland corned beef. Room is very good. Bed is comfortable. No bathrobes or slippers or laundry bags or ironing board/flat iron. There are coffee cups but no saucers. Only one chair in the balcony. No fitness center and spa. Heated infinity pool is very impressive! And the shuttle service to Twin Lakes shopping center is awesome! Thank you!

Partner

10/10

Exceptional

07 Jan 2019

Carmie

Pleasant Experience

It was a pleasant experience in staying in Twin Lakes. However, the hotel is not yet fully completed, so expect to hear loud noises coming from people who are still working to complete the construction of the hotel, and this I find very disturbing since I have a 7 months old baby who has a very sensitive ear with noises. You would also smell of the newly paint on some part of the Hotel. But overall it was a nice experience because of the comfort of the Bed, view, food and the pool!

Family

8/10

Excellent

21 Jan 2026

morten

Super godt hotel, pænt, rent og sødt personale

Business

8/10

Excellent

05 Jan 2020

Verified traveler

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