Habitat Hotel

Peru , Lima
MIRAFLORES, Calle Piura 105, Esq. Av. Arequipa
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100 reviews shown

10/10

Exceptional

17 Nov 2025

Ernesto

It was excellent.

Leisure Self

10/10

Exceptional

21 Sep 2025

Jennifer

Absolutely wonderful staff. Super clean area. Breakfast was great, definitely would come back.

Leisure Partner

2/10

Poor

17 Sep 2025

Emma

Poor communication

The hotel is in a poor Location far from shops and restaurants. The bed was comfortable. However I accidentally booked the wrong dates, I understand they didn’t have a refund policy but I just asked if they could move my booking to my preferred dates. They were quite ambiguous and deceiving telling me it’s no problem and they can accomodate me this evening. Only to arrive and still be charged on top of my original booking. Very disappointing. I understand it’s my mistake and happy to cop that but I would have appreciated clear honest and upfront communication

10/10

Exceptional

16 Jun 2025

Tanya

We had an excellent stay at Habitat hotel. The room was clean and spacious.

Leisure Family

10/10

Exceptional

08 Jun 2025

Sara

nice, new hotel in miraflores

We had a great stay, highly recommend it

Partner

8/10

Excellent

18 May 2025

Roy

Door to the room did not shut on its own. Had to pull it shut to secure it.

Business_and_leisure Self

10/10

Exceptional

20 Apr 2025

Sarah

Lovely hotel nearby everything we needed - bike rental, supermarket, breakfast etc. the rooms were clean and comfortable.

Leisure Friends

10/10

Exceptional

15 Apr 2025

Joshua

New and clean

Great location in Miraflores. The hotel seems brand new and was comfortable and clean. It had A/C, but the room was still a little humid. The only downside was that the room didn't get very dark out night. The curtains didn't do a great job blocking out the light, and there's an LED light strip behind the bed that I couldn't figure out how to turn off. If the room was darker, it would be perfect. Overall, I'd stay here again

Friends_and_family Family

8/10

Excellent

05 Apr 2025

Karina

Everything was great except for the watered down coffee at breakfast. Not cool.

Friends_and_family Family

10/10

Exceptional

04 Jan 2025

Sabina B

Thanks for everything

Was a special they are very friendly and kind people.....I will come back

Self

10/10

Exceptional

21 Nov 2024

Alex

Price to amenities ratio was pretty good

Business_and_leisure Self

10/10

Exceptional

10 Nov 2024

Marcel

Very friendly staff

8/10

Excellent

05 Nov 2024

Verified traveler

Although our room was not ready upon our arrival, the staff tried very hard to make it up to us, which we appreciated. Our room was nice and many things were within walking distance of the hotel. The area around the hotel seemed fairly safe, but it is located in the city so there needs to be realistic expectations on safety and noise level. The noise did not bother us at all because we were so tired, but could be problematic for a very light sleeper. Overall, this was a good hotel and we would likely stay there again.

Partner

6/10

Pleasant

07 Oct 2024

Janet a

Tuvimos una mala experiencia , llegamos y no nos pudieron dar nuestra habitacion. Nos acomodaron en un hotel vecino por que en definitiva no pudieron conseguirnos nuestra habitacion. Nos compensaron con una comida y una cena sin costo adicional. Pero nos hicieron esperar de madrugada hasta pasadas las 2am para llevarnos a otro hotel. El personal siempre fue atento pero nunca hablaron con la verdad. La comida esta buena y el desayuno esta completo. Las instalaciones limpias y accesible para ir caminando cerca hay banco, tiendas y restaurantes a 7 cuadras aprox. Si lo recomiendo sin embargo no 😔 me gustaria que nadie pasara por lo que nosotros pasamos. Asi que hay que llamar previo para que no te dejen sin habitacion.

Business_and_leisure Partner

8/10

Excellent

04 Oct 2024

Nesha

Over all I would give 5 star for the employees from the front desk to door man, the rooms are ok, breakfast not many choices, there is craft market right across from the hotel, there are restaurants walking distance. Overall it was good stay

Leisure Friends

10/10

Exceptional

30 Jul 2024

Keith

The ambience was exquisite.

Leisure Friends

10/10

Exceptional

29 Jul 2024

James

I love this hotel and I will be back to Peru and I’ll be staying here again. All of the receptionist are amazing and the security was great as well

Leisure Friends

10/10

Exceptional

06 Jul 2024

Jaime

I liked it nice and comfy

Leisure Self

8/10

Excellent

25 Jun 2024

Verified traveler

The place was ok. The breakfast was tasty. Front desk service was ok. Carpet in hallway was gross. Room was actually quite nice.

Self

10/10

Exceptional

11 Jun 2024

Daniela

Great location, great service and comfortable

Business

10/10

Exceptional

10 Jun 2024

Verified traveler

Great property!

I liked this hotel so much I came back at the end of my trip. This is a great property in a great location with a great staff. The room was very comfortable, and I would highly recommend it. Great breakfast too.

Self

10/10

Exceptional

09 May 2024

Verified traveler

Poor noise insulation for room with a main street view. Had to wake up early morning due to this. Service was very good. Breakfast was awesome, the omelette was well done.

Friends_and_family Friends

10/10

Exceptional

01 Apr 2024

Carlos Eliseo Sanchez

EXCELLENT SITE !!!!! Near good restaurants and very clean.

10/10

Exceptional

10 Feb 2024

Eugene

Cleaness

Leisure Partner

10/10

Exceptional

26 Jun 2023

Paula

Excellent

Excellent, totally recomended

Friends_and_family Friends

6/10

Pleasant

22 Jun 2023

Maria

N/a

Business Partner

10/10

Exceptional

11 Mar 2023

Guillermo

Exceeded expectations

Leisure Family

6/10

Pleasant

29 Dec 2022

Mary

It’s ok

Business Family

10/10

Exceptional

31 May 2022

Veronica

The customer service at hotel was superb. Thank you to Ms. Nicole for all her help after losing my phone and trying to get around town. She and tge entire staff get 5 stars. Warm, friendly and knowledgeable staff. Enjoyed my stay, highly recommend.

Leisure Family

10/10

Exceptional

21 Apr 2022

Alexandra

This was an exceptional experience. Since we put a foot on the lobby to the checkout was marvelous. The Hotel Staff was kind, gentle always with a very positive attitude inviting you to come back every time you visit Lima. Quick to solve any issue you may have. And it is closed to everything. We were really happy with our stay there. We'll be going back on our next visit.

Leisure Family

8/10

Excellent

19 Apr 2022

Natalia

Excellent Hotel, Good Services

Leisure Friends

10/10

Exceptional

05 Apr 2022

VICTOR

Clean and friendly
Excellent breakfast
Close to Miraflores action!!

Friends_and_family Family

8/10

Excellent

04 Apr 2022

Nancy

Good location, staff very friendly and breakfast was good

Leisure Self

10/10

Exceptional

29 Jan 2022

Catherine

Service was pretty good! Very nice people :)

Leisure Partner

6/10

Pleasant

26 Jan 2022

Elijah

I suggest don't use their wifi.

It was nice. The hotel itself is beautiful however be careful using the hotels wifi. My ipad went missing and upon checking out I was told it was found.

Business

2/10

Poor

16 Mar 2020

Disaster

Was called by reception at 1015pm last night to be told we have to leave hotel as it is closing today. Peruvian president is closing borders and all foreigners have 24 hours to leave.

Partner

2/10

Poor

22 Feb 2020

Verified traveler

nothing, dirty, unfriendly people , smelly rooms, expedia emplyee made a mistake n i had to pay extra, they tried to charge me their counter rates, no good, i will not go back again.

Business Self

10/10

Exceptional

26 Jan 2020

Miguel

The service keeps getting better

Good location, Lovely staff

Partner

8/10

Excellent

12 Jan 2020

Nancy

Good hotel at a moderate price. Construction continues next door but only during the day. Rooms are small but clean with a good firm bed.

Partner

10/10

Exceptional

08 Jan 2020

Verified traveler

My stay at Habitat Hotel was comfortable and just as I expected from the price for a 3-star hotel. My room was simple and complete, the front desk was very helpful in arranging taxis to and from the airport, and I was impressed by the complimentary breakfast (which included eggs, not just breads and juices!).

As noted by others, the adjoining building is under construction, and you can definitely hear noise during the day, but I slept fine with earplugs (you are in a city on a busy street, after all). I stayed at Habitat at the beginning AND end of my trip to Peru, and I was quite content to come back to this hotel and its location after moving around the country.

Leisure Self

10/10

Exceptional

08 Jan 2020

Verified traveler

Leisure Self

10/10

Exceptional

25 Dec 2019

Verified traveler

Location near; stores, parks, restaurants and transportation.

Friends_and_family Family

10/10

Exceptional

06 Dec 2019

Verified traveler

Very well located and the staff is great! They took special attention to all of us while we were there.

Leisure Family

8/10

Excellent

23 Nov 2019

Verified traveler

Nice attitude in hotel staff.
The breakfast buffet is loosing quality. The fruit juices are 35% fruit, 64% water.

Friends_and_family Family

6/10

Pleasant

22 Nov 2019

Initial check-in went poorly as I had been hung-up on three times via international phone calls to inform them of our 15-hour flight delay. I was understandably upset. Our room was a converted something-or-other with a huge window looking into the bathroom from the bedroom. It had a huge spa tub whose jets didn't work and was otherwise unusable due to the very-low water pressure. The mildew on the carpet was horrible, leaving our bare feet and shoe bottoms black. The mildew smell was difficult to bare even with the room window open. Our room faced the adjoining building under renovation and the noise was 24/7. The super-King bed was a welcome relief from all the long-distance walking we did. The breakfast was, well, uhhhhh .......... disappointing to say the least. We had to buy cold milk at the nearby market for my cornflakes-only cereal choice as the milk provided was hot milk. No French toast or pancakes, no bananas or fresh fruit except for diced Papaya, no bacon. The OJ was OJ-flavored water. The dining room had ONE salt/pepper shaker for all to share. The cereal spoons were tiny teaspoons. The only eggs provided were scrambled eggs. On the plus side, the lone dining room worker always smiled and accommodated the patrons when possible. The extra-helpful, friendly staff were a welcomed plus as well. This property is well-located with food choices and shopping just outside the hotel. Overall, I cannot recommend this property due to the mold/mildew.

Leisure Family

4/10

Poor

17 Nov 2019

Verified traveler

Long waiting to check in, did NOT clean the bedroom ... left the room around noon, came back around 6:30 and the room was not clean

Business Self

8/10

Excellent

16 Nov 2019

Kacs

The location was great! Close to eateries and great shopping for nice clothing, souvenirs, and grocery stores.

Leisure Family

10/10

Exceptional

07 Nov 2019

Verified traveler

Staff were helpful especially Kimberly who helped when my son needed medical care. William called the doctor who helped my son. Fortunately my son recovered.

Leisure Family

2/10

Poor

19 Oct 2019

Chris

The service at this hotel is awful. The staff is rude and un accommodating, I would never stay at this hotel again.

Business Self

8/10

Excellent

28 Sep 2019

Kathlern

The hotel arranged an airport pick up for us and was clear and timely in communications. Check in was smooth. Staff friendly & helpful. Breakfast was good & generous in types of food. The modern, minimalist decor was nice, room was clean, bed comfortable. Our room was kind of small. Others were roomier. Location in Miraflores district was handy for getting to interesting places in Lima.

Leisure Friends

8/10

Excellent

16 Aug 2019

Verified traveler

Great breakfast and good location. It was a bit noisy due to construction around the hotel. It is across the inka market where you can start a guided bike tour, which we loved.

Leisure Friends

10/10

Exceptional

02 Jul 2019

ErikaBodniza

Excellent in every aspect. Great location and an amazing staff

Business Self

10/10

Exceptional

26 Jun 2019

Verified traveler

Clean and great service. They helped us store our luggage when we arrived early.

Leisure Family

10/10

Exceptional

03 Jun 2019

Room is spacious and staffs are friendly and helpful.

Leisure Self

8/10

Excellent

30 May 2019

Daniel

Great budget option in Miraflores

Very nice little budget hotel. Attentive staff. Good breakfast. Convenient to Miraflores/Park Kennedy. Wifi is a bit spotty, mattress could be better.

Partner

10/10

Exceptional

27 May 2019

Wendy

Great reception sraff and helpful other staff: great breakfast: very well run hotel in a great location.

Family

8/10

Excellent

13 May 2019

Verified traveler

Habitat Hotel was in the heart of Miraflores with a ton to do in the area. The staff were welcoming and helpful at all times. Rooms were clean and bed comfortable. Breakfast was plentiful in the morning. Only problem was wifi--a bit spotty, when travelling internationally, that's one thing I depend on. Overall, great hotel would stay at again!

Friends

4/10

Poor

09 May 2019

Verified traveler

Hard to say but I expected much more for what I paid. The rooms I guess are just not that nice but fortunately the staff, lobby and breakfast area are’

Leisure Self

8/10

Excellent

06 May 2019

Verified traveler

Stayed for just one night, but room was comfortable with just enough space. Check-in was easy and staff knew English fairly well. Breakfast was good -- some warm options (scrambled eggs, potatoes) along with cold cut meats, cheese, and fruit.

Room was a little humid when we arrived, but we left the air on while we went out to cool it down.

Pretty walkable to a handful of places in Miraflores -- and super easy to grab an Uber

8/10

Excellent

21 Apr 2019

Verified traveler

Clean, safe, great location and extremely helpful staff. Don’t get your laundry done there though as it is extremely expensive!!

Leisure Partner

10/10

Exceptional

01 Apr 2019

Verified traveler

Excellent location, walkable to multiple restaurants and to the larcomar center. It was quiet, comfortable, and secure. I would stay again.

Leisure Self

8/10

Excellent

28 Mar 2019

Verified traveler

The location of this hotel was perfect. It was safe and quiet at night, but close to the sightseeing places on our wish list. The hotel staff was great. They arranged taxis for us and answered our many questions about Lima. Our room was small, but had everything we needed - except bottled water which wasn't included. We also had trouble with the shower. It was very large, but it took forever to get the water to run hot and then it was still just lukewarm. It was hot in Lima when we were there, so I didn't mind the cold water after a hot afternoon of sightseeing, but my sister didn't appreciate cold showers in the morning.

8/10

Excellent

17 Mar 2019

Verified traveler

The hotel is very nice, fancy, and clean. Especially for the price. It is in a nice area. The beds and pillows were very comfortable. The only bad thing is that our room faced a main road with lots of cars at night and even worse, there was construction outside our window starting very early in the morning.

Leisure Friends

10/10

Exceptional

23 Feb 2019

Verified traveler

Very nice hotel. Room had nice carpeting and tv. Bed was comfy. Room had a safe and a fridge and housekeeping cleaned the room daily.

Upon arrival a doorman took my bag inside. Check in was quick. Very nice breakfast.

Hotel is close to downtown Miraflores and an easy walk to there.

Gas station close by to get cheaper snacks and drinks. And the gas station has an ATM inside.

Will stay here again and recommend to any traveler.

Leisure

8/10

Excellent

19 Jan 2019

Carrie

Great location near Kennedy park

Great location, walk everywhere. Decent breakfast. Clean and comfortable. Just make sure you don't get a room facing the huge construction project next door. They start early.

8/10

Excellent

13 Jan 2019

Verified traveler

Convenient to restaurants and attractions. Good sized rooms and bathrooms.

6/10

Pleasant

12 Jan 2019

Verified traveler

The location is convenient.
Staff is nice.
Breakfast was very basic compared to other hotels
The room was clean but very small
The room was also very noisy since it was in the front of the main road, which made it difficult to sleep.
I probably wouldn't stay here again.

10/10

Exceptional

24 Dec 2018

Verified traveler

Clean and good valued hotel in miraflores

We enjoyed staying there. It's right in front of inka market. Breakfast was good. The view from our room was ugly but quiet since it's not faced to the street. Beds were comfortable. Wifi was fast enough. We will stay this hotel again.

Family

8/10

Excellent

16 Dec 2018

Verified traveler

Great location, definitely recommend getting the airport express bus into the centre, cheap, safe only 5 min walk from double tree hilton stop. Great room size, breakfast, bathroom a bit dated but everything else perfect, 2 min walk to Kennedy Square

8/10

Excellent

12 Dec 2018

Ehab

Pros : Nice hotel, clean and comfy room, walking distance to Miraflores shopping centre. The staff were very friendly.

Cons : I asked for an Iron and water kettle but they refused to provide me with either of them which I found abit odd....

10/10

Exceptional

03 Dec 2018

Verified traveler

Location is excellent polite and very nice staff
Clean modern hotel
Great breakfast
Highly recommended

Leisure Family

8/10

Excellent

26 Oct 2018

Miguelito

I was able to get a room after booking that morning. During check in, I found out that only Peruvian nationals pay the additional 18% tax fee.
The bed takes up almost half the space of the room so that was cool. The TV is of relatively small size and is way up in the corner so it was kind of a pain to watch. The room was really clean. The room had AC and Hot/Cold water.
Tips:
The small fridge in the room has a small selection of soft drinks, water and even beer. Be aware that these are not free. I was charged S/. 6.00 (PEN) at time of check out for the bottle of water - which is 4x the price in store.
The continental breakfast on 2nd floor has a decent selection and it's free to dine in.
The windows were not sound proof, but the area is dead quiet for a good night sleep.
The shuttle to the airport was going to cost S/. 60 (PEN). Take an Uber for S/. 37 to the airport instead - it was a 50 min ride on Friday at noon for reference.
Overall I would definitely stay again on my next trip to Lima.

10/10

Exceptional

18 Oct 2018

Antonio77062

Very well located between the districts of San Isidro y the tourist area of Miraflores.

10/10

Exceptional

15 Oct 2018

Verified traveler

The rooms were clean, and housekeeping did a very good job. The continental breakfast was excellent. I would recommend the hotel.

8/10

Excellent

12 Oct 2018

TH813

The walls are very thin, and you can hear everything happening in the hallway at all times of the day.

10/10

Exceptional

05 Sep 2018

Ale

Very good location! Shopping stores and restaurants just around the corner. The staff was very friendly and helpful.

6/10

Pleasant

04 Sep 2018

Branden

Not the Best stay

The location of this hotel is far from the miraflores city center unfortunately. The service at this hotel was lacking. The staff did not manage to make us feel welcome. We are a gay couple and do not speak Spanish and could not help but think that the staff behind the counter were gossiping relating to us. They did not greet us as we came and went. The bathroom was slightly dirty when we got there with shoe footprints on the floor.

Partner

10/10

Exceptional

02 Sep 2018

Pablo

Best Breakfast I had in my trip to Peru

Habitat hotel exceeded my expectations, very professional enviroment, lots of business people stay here. My room was very clean, great bed. Nice size bedroom, with plenty of hot water. quiet. Surrounding neighborhood is not great to look at, but its ok. We were offered transp from airport at $26 US it was the highest we paid, but worth the ease. Take note all hotels in Peru make copies of your passport required by law to not charge you a local surcharge. Hotel is located in Miraflores, right across the local craft market. It's a few blocks few from Parque Kennedy. Across the street form Saga Falabella (dept store) is an money exchange house with very favorable rate at 3.26 soles per dollar (best rate we found). You can also buy cigars and mapachos there. Walking down the ave Jose Larco got to Larco mar and upscale shopping center on the edge of a cliff with great views of the coast with free and free cell phone chargers. good places to eat, but go to Punto Azul for the best grilled octopus and ceviche I've ever had.

8/10

Excellent

28 Aug 2018

Annab

Hotel was ok, friendly staff. About 30 mins from the airport.

10/10

Exceptional

27 Aug 2018

Lydia

I highly recommend this hotel. Good location, very helpful staff, maps, directions, Internet service - computer room, not only Wi-Fi.
Clean, very good breakfast. Good shower with hot water and good water pressure, which is rare in Peru, Plenty of towels and toiletries

10/10

Exceptional

25 Aug 2018

Verified traveler

Habitat Hotel Lima

I enjoyed staying here, a very nice hotel with modern facilities in a good location and with a nice restaurant.
Staff were friendly and helpful.

10/10

Exceptional

23 Aug 2018

Guy

Recommended

I was pleased with my stay at this hotel and have no hesitation in recommending it. The staff was helpful at check in, the breakfast was good and it is in a good location.

Friends

10/10

Exceptional

17 Aug 2018

Verified traveler

Nice hotel, staff was very helpful. I am just adding stuff to please orbits word requirements for a review

10/10

Exceptional

13 Jul 2018

Jenny

Excellent hotel. Safe and close to good shopping. Stayed here 3 times on our Peru trip.

10/10

Exceptional

11 Jul 2018

Jenny

Safe area, Nice room

Very convenient place to stay, nice staff and close to shopping areas. Market for Peruvian textiles, crafts and musical instruments is only a block away. Can safely store bags here if heading on short trips.

10/10

Exceptional

03 Jul 2018

Jenny

Friendly staff and clean room with great Wifi. Will stay there again before we leave Peru.

8/10

Excellent

27 Jun 2018

Verified traveler

Clean, comfortable hotel on a main road, but quiet

A very nice comfortable place. Good bed ( not too hard,) and very good staff: friendly, helpful and polite. Good breakfast included and they made arrangements for us to have food and coffee when we departed at 3 am.
It took a cab ride to get to main attractions like the Malecón and Larco museum so budget for that but definitely a good place to stay

8/10

Excellent

19 Jun 2018

Nino

Nice hotel

Helpful stuff, nice hotel, the only thing they dont provide complementary shuttle buses airport - hotel- airport, they offer but it is expensive

10/10

Exceptional

15 Jun 2018

Verified traveler

Clean pleasant modern hotel. Stff are friendly and polite, always willing to help.

10/10

Exceptional

11 Jun 2018

Olena

Beautiful hotel, very friendly and helpfully stuff.

8/10

Excellent

07 Jun 2018

Lisa

Great Location, Good Breakfast, Comfortable Rooms

This hotel is in a convenient area of Miraflores close to supermarkets, restaurants, and stores. The staff is very friendly and helpful. The breakfast is pretty good. The rooms are pretty basic, but have everything that you would need.

Friends

2/10

Poor

07 Jun 2018

Adrian

I booked the hotel room because I had a late flight out of Peru at 1am and just needed a place for a few hours to store my bags, take a shower etc. I booked a single room. When I got the the hotel they insisted I pay extra money for my Girlfriend even though neither of us were staying the night. Breakfasts were included and we were not taking that either. There was zero reason for them to charge us extra. Staff is rude. They give you a metal key with a number on it. I was in rush when leaving to catch a flight and they asked me to stay in the lobby while they check my room. Ridiculous hotel. Do yourself a favour a skip this one. Lots of better options near by.

8/10

Excellent

04 Jun 2018

Yess

Good service. But the rooms are so small

4/10

Poor

31 May 2018

Verified traveler

Dirty

The only pictures that accurately describe this hotel are the lobby pictures. The rooms are much smaller than they appear to be and extremely dirty. I have attached pictures of a towel found in my room the night we checked in. In addition, the toilet was also dirty with hairs.

To top it off the reservation was for two people in a double bed room. When we checked in we were forced to pay an additional fee for having two people in a double bed room. According to the receptionist the room can only accommodate 1 unless the fee is paid. The staff is very cold and disinterested in assisting you with any issues or complaints. no desire to go the extra mile.

10/10

Exceptional

31 May 2018

Verified traveler

Nice stay.

Close to city attractions, nice and helpful staff. It includes a yummy full breakfast buffet. If ever traveling to Lima again I would definitely stay there again.

Friends

4/10

Poor

21 May 2018

Sandeep

Hotel is in the great area, very clean. While checking in, I gave my passports but she didn't bother to check the names to confirm and kept telling me that I had reserved for 1 person 1 bed. She was looking at the wrong reservation for about half an hour until she realized that I had made a correct reservation. She kept arguing with me that I gave her the wrong name. I wanted to late check out and they charged me $52 for check out at 9 pm. They didn't do anything to fix their check in mess :(.

10/10

Exceptional

16 Apr 2018

Verified traveler

Across the street from the market. Great location

10/10

Exceptional

13 Apr 2018

Tom

Excellent experience

First time visiting Lima and this hotel was excellent! The staff was very friendly, accommodating, and spoke English which helped a lot. They had an amazing breakfast every morning with a lot of food options. The room was clean and comfortable. Lots of shops and restaurants near by as well as a quick walk to the ocean. I highly recommend staying here if you're visiting Lima for the first time or anytime. I definitely would book again.

2/10

Poor

09 Apr 2018

Mark

Habitat Hotel Review
My wife and I have been to Peru 3 times within the last 3 years. We enjoy the people, culture, history and food. On our most recent trip we reviewed the Habitat hotel and decided to stay there.
BIG MISTAKE!
When we arrived around midnight, our taxi was greeted by an older gentleman who helped us with our luggage to the Hotels front door. He was nice and appreciated.
Once inside the Habitat Hotel our experience with them was all downhill…
The man and woman at the front desk were not friendly, helpful and didn’t display any interest in our arrival.
We were asked to fill out registration cards with our name, address, phone, etc.… The cards that they provided us with were used previously with whited-out information from previous visitors. We could see the previous visitors information, scary…
We were handed the room key and went up to our room.
On the way up in the elevator we could smell a foul odor which was even stronger on our floor and in our room.
The room had a low-quality King bed with a cheap foam mattress cover, not comfortable.
The bathroom had a Jacuzzi tub with a small showerhead centered on the wall above. Poor water flow, cold water and that foul odor….
Our room’s door for security only had the knobs center push button lock, NO DEAD-BOLT or other lock what so ever….
The next day we informed the front desk that we didn’t feel comfortable staying with them for th duration of our trip. They told us to contact Travelocity directly.
We did…

8/10

Excellent

03 Apr 2018

Erick

The hotel itself is very nice but the front desk staff needs to work on their customer service skills. The lady who did the check in clearly did not want to be there and was doing the minimum effort to make my stay pleasant. I also got charged an unexpected $25 for the stay because i was staying with 1 more person in the room and the room was only for 1 person according to her. This made no sense but i had to pay it anyways, i have opened a case with travelocity and hopefully it can be resolved or at least it can be clearly stated when booking the room that the price is only good for 1 person.