Marriott Karachi

Pakistan , Karachi
Karachi, 9 Abdullah Haroon Road, Po Box 10444
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100 reviews shown

8/10

Excellent

27 Feb 2026

Ziyaad

Room was comfortable, service was average, hotel needs a bit of a refresh.

Self

10/10

Exceptional

17 Feb 2026

syeda hira

Yes

Friends_and_family Family

2/10

Poor

13 Feb 2026

Saqib

Absolutely shocking service, I had to go down and complain 4 times as they had building works going on next door to our room and we could not get the rest and sleep that we should get after a long flight.

The breakfast buffet also gave me and my family food poisoning..
I had friends that came after a few days in the same hotel and they also had very severe food poisoning. I would never recommend this hotel to anyone..

If you do stay there, stay away from the breakfast

Friends_and_family Family

10/10

Exceptional

24 Jan 2026

Sohail

I love to stay in Marriot karachi staff are all good NIDA from restaurant room service Mohammad very cooperative cleanliness all good service perfect I highly recommend to stay thanks slot to make my trip wonderful

Friends_and_family Family

8/10

Excellent

14 Jan 2026

Mohammed

Great all round

Friends_and_family Family

8/10

Excellent

11 Jan 2026

aijaz

rooms were very noise, many guest loud and inconsiderate we changed room still very noisy, people were up till 3.00am

will not stay at this property again

Business_and_leisure Partner

8/10

Excellent

07 Jan 2026

Feroz

The staff really stood out. Everybody was extremely helpful.

Friends_and_family Family

6/10

Pleasant

20 Dec 2025

Kashif

staff

Self

10/10

Exceptional

15 Dec 2025

Samuel

Nida and Zainab was amazing, everything was perfect thank you! I will definitely be coming back to stay with you guys!

Friends_and_family Friends

10/10

Exceptional

25 Nov 2025

FAROOQ

My stay was exceptional. The room was kept in great condition by housekeeping, front desk staff was extremely professional and helpful, guest services was attentive and warm and the cafe staff was friendly and on point with service. A few names I want to specifically highlight:

Muriel
Parin
Christina
Moezzah
Momal
Ubaid
Daim
Jibran
Mariam

These individuals made my stay outstanding and are to be commended highly.

This is a great hotel, with an amazing staff. 10 stars!

Business Friends

8/10

Excellent

25 Nov 2025

zahid

the hotel could do some renovation . it’s old and tired

Leisure Family

10/10

Exceptional

02 Nov 2025

Radu

The room was very nice and cleaned on a daily basis.

Business

10/10

Exceptional

28 Oct 2025

Farrukh

Breakfast was great

Leisure Partner

10/10

Exceptional

12 Oct 2025

feraz

Great place to enjoy your time in Karachi

I always enjoy my stay here from Ali at check in and faisal in the lounge everything is always perfect and comfortable

Business

10/10

Exceptional

10 Oct 2025

Faisal

Staff is great. Good environment

Business_and_leisure Self

8/10

Excellent

26 Sep 2025

Keith

Room was clean, staff was friendly and polite. Food was very good.

Business

6/10

Pleasant

18 Sep 2025

Muazzam

Not worth money spent. Next time will try another 4 star hotel in Karachi.

Business_and_leisure Self

10/10

Exceptional

07 Sep 2025

Mirza

Breakfast

Leisure Family_with_children

10/10

Exceptional

15 Aug 2025

Umair

The Hotel as such is very well managed and kept, however the area around is very noisy.

Leisure Partner

10/10

Exceptional

01 Aug 2025

Faraz

Momal from guest relations was awesome. She made sure every bit of request was fulfilled

Business_and_leisure Family_with_children

10/10

Exceptional

29 Jul 2025

MAJID

Excellent place in the middle of city, well connected and very good facilities.

Leisure Self

10/10

Exceptional

27 Jul 2025

Sabrina

I like Marriott everyone is nice friendly

Business_and_leisure Family_with_children

10/10

Exceptional

05 Jul 2025

Shafaq

Good attentive service , nice breakfast

Partner

10/10

Exceptional

10 Jun 2025

Deborah

All the staff always make me feel at home and welcome at this excellent hotel. Special mention to Daim who goes above and beyond to help with my multiple requests and queries.

Business

10/10

Exceptional

03 Jun 2025

Waseem

Best

Self

10/10

Exceptional

28 Apr 2025

Yasir

Will recommend more friends and family

Everything good staff cooperative and great embiance

Partner

10/10

Exceptional

01 Mar 2025

Muhammad Haris

Amazing property!

Business_and_leisure Self

10/10

Exceptional

28 Feb 2025

Ali A

Very hospitable staff including house keeping / security / front desk etc /
A very well mannered organization

2/10

Poor

19 Feb 2025

Azhar

They will give you the standard room instead of the executive room purchased via Expedia. This has happened during my last two trips. They always use excuses that it is Expedia's problem.

Business_and_leisure Family

10/10

Exceptional

08 Feb 2025

Mir

Love it

Leisure Family_with_children

10/10

Exceptional

08 Feb 2025

Mir

Reputation, every think was fantastic

8/10

Excellent

25 Jan 2025

Wahid

Overall good central hotel missing a salon.

2/10

Poor

22 Jan 2025

AMIN

It's an old property, however that's not an issue, under the New management staff is totally changed. Any instructions from the GM's was not followed in case of our stay. Airport pickup was not followed despite providing the flight details. Excuse given was it was thought to be cancelled flight, whereas Room revenue was charged. Hotel guest smoke standing in the corridor, as a result smoke came to our room and was sprayed by staff. Despite request for higher floor we were not not shifted and placed on 5th floor all the time. Food quality has also gone down, at times, we had to wait for 45 minutes for dinner in the lounge restaurant due to supplies coming from main kitchen. Lounge restaurant has more or less same menu of Keesh (non-sweet), very hard Dahi Bara and chick peas with potatoes. Lots of cookies. Another unknown guest informed us that some of the items have been staying since lunch time. Often not properly prepared, we had diarrhea on multiple occasions both guests. Since the Hotel gets tons of local guests, International guests are not essentials for hotel's top and bottom line, still I would Request you to please improve if you want International guests in the long term. It seems current management is focusing on short term gain rather than long term prospects. Good luck with your strategy.

Business_and_leisure Family

10/10

Exceptional

17 Jan 2025

Rupert

MArriott Karachi Hotel

Safe and secure hotel, helpful and friendly staff

Business

10/10

Exceptional

17 Jan 2025

Rupert

Marriott Karachi Hotel

Safe and secure hotel, helpful and friendly staff

Business

8/10

Excellent

13 Jan 2025

Eric

Good Marriott property. Room was clean and comfortable and had been recently updated. Has a nice vibe overall. Only are of improvement is the food. Breakfast was just ok and also lacked variety and didn’t seem fresh. Same for lunch buffet. Overcooked and sitting out for hours. Nothing freshly prepared. Suggest some work on the overall food strategy.

Business Self

6/10

Pleasant

07 Jan 2025

Nida

I have stayed at multiple Marriott’s in US and outside of US, never had any issues. However I book a room for my nephew and his wife as a wedding present. I asked them to set up for a bridal room, which they did, but not what I wanted and not what they showed the pictures. they used fake roses and some real roses. However I paid for all real roses decoration and that clearly wasn’t delivered. At the time of check out they held my nephew and his wife for the payment. Mind you, when I initially went in I gave them
My card and everything was set up they, told me how much they were holding on my card and how much will be charged once they check out and I don’t have to be present and they can check out get a copy of a invoice and leave and they clearly didn’t happen.my nephew called me and explained that they want the credit card present. I was furious, spoke to the guy who did the initial paperwork, I said I never had to be present or my cc to checkout. We went back and forth to see what can happen. But there was no way out of this either I drive 2 hours from where I was to go give them my car or give them over the phone which I clearly wasn’t comfortable doing, knowing there reputation. There was a woman checking out the day I went in to check in for my room. She was claiming that they charge her 20k and the guy was saying, “I’m sorry ma’am it was a mistake and we will reimburse you and some other charges that she was charged.” So to give them my cc over the phone was just nerve

10/10

Exceptional

18 Dec 2024

Mohammed

Stay at this property for five nights large family we had eight rooms. All staff at the Restaurant was extremely helpful and polite. They went above and beyond for our satisfaction and made it a pleasant experience.

Leisure Family_with_children

10/10

Exceptional

26 Nov 2024

Farhana

I had an amazing stay at Marriott Karachi. I highly recommend it. People were great & courteous and they arranged for my transportation as well.

Business Self

10/10

Exceptional

31 Aug 2024

Elke

I had an excellent stay

10/10

Exceptional

22 Jul 2024

Mohammed

The hotel is good but the area is not

Leisure Family_with_children

8/10

Excellent

12 Jul 2024

Nadim

Good hotel high safe

Business Self

4/10

Poor

14 May 2024

Verified traveler

Old and has a stench

The building is getting old, and there is a stench/smell all over the hotel. The carpet in the walk ways needs to be changed as a matter of urgency

Business

8/10

Excellent

10 May 2024

EMRE

There is nice place

Business Self

8/10

Excellent

01 Apr 2024

Zeeshan

Generally and overall the staff are helpful and respectful.

Apart from one female receptionist, when we called requesting milk for our 2 year old ( who was very ill), her only concern was the bill. My wife told her we will pay at check out but she insisted we pay cash at 3am!

I mean its not like we were running away or avoiding paying 600 rupees!

Friends_and_family Family

10/10

Exceptional

15 Mar 2024

Marianna

Everything was perfect

10/10

Exceptional

28 Feb 2024

Rameez Masoud

Amazing hotel

Business Self

10/10

Exceptional

04 Jan 2024

Rameez Masoud

Great hotel

8/10

Excellent

06 Dec 2023

Rahil

First off, they have world-class customer service! We stayed in an executive level room, and the service we experienced in the executive lounge with Areej and Faysal is second to none! These two deserve awards!

My biggest fear was taking a cab in Karachi. The car rental staff Maaz and Arif eased all of our concerns and provide us with some very reliable drivers and fantastic vehicles!
Special shout out to Raheem! The man picked us up from the airport, took us to many and fulfilled all my mom’s wishes even by taking her to her old neighbourhood of Nazimabad! Thank you so much for giving my mom those memories.

The restaurant staff, especially at breakfast. These guys fulfilled one of my wishes, including having sheermaal and taftaan for breakfast!!

Staying here feels like visiting family. I mean it the hospitality is second to none.

The only issue we had was the original room we were provided… Had someone smoking cigarettes on the floor. It was resolved by moving us to a different floor… but it’s concerning that it was a non-smoking floor, and this was allowed to carry on.

Having said that, I will definitely stay here again!

Leisure Family

10/10

Exceptional

26 Sep 2023

Syed

Very neat and clean and hotel and the room is also very clean. Breakfast buffet is also with so many options.

Leisure Family

10/10

Exceptional

26 Sep 2023

Altaf

Nice and clean environment

Business Self

8/10

Excellent

08 Aug 2023

syed

They try to charge for the mini bar which we never used other than that everything was good

Partner

10/10

Exceptional

15 Jul 2023

Samir

Location of the property is very good.

It needs brand new carpeting and furniture.
The service was good.

Leisure Self

6/10

Pleasant

07 Jun 2023

Ahmed

All that glitters is not gold

On the surface, the Marriott Karachi seems like a great hotel. However, upon closer scrutiny, there are several issues with this hotel. I had called ahead to request airport shuttle pick up. However, at the airport, I was told by a Marriott representative who ran the shuttle, that reservations had canceled my request for pick up without any explanation.

At the hotel, there were several major issues. While the room was clean, the towels were extremely rough -- almost unusable. Two, I requested laundry service but no one was sent to collect clothes from my room. Three, the quality of food at the Nadia cafe for the breakfast buffet leaves much to be desired.

Finally, and most significantly, I had explicitly told the front desk when I was checking in that I would be paying the bill in cash. They still used my credit card for a hold, and told me that the hold would be lifted when I was checking out. On the day of checking out, I went to reception to ask for my bill so that I could bring the cash to make the payment. When I arrived with the cash, the reception desk told me that my credit card had already been charged. They then said that a refund had been issued and that there would be no issues. So, I went ahead and paid in cash. It has now been almost 3 weeks and the charge is still on my credit card. I have paid for the hotel stay twice! The hotel needs to be upgraded for better maintenance and needs a more competent staff.

Business

4/10

Poor

01 Mar 2023

Raza

Terrible cleaning

Bathroom were not cleaned properly, toilet bowl yellow, soap on the sink without wrapped, old soap was put in. shower door wouldn’t close. Water from shower would splash on the floor outside.
Room safe wouldn’t operate , called front desk 4 times to fix it. Talked to the manager, he said he will look in to it.

Friends_and_family Family

6/10

Pleasant

27 Jan 2023

Shaukat

This is an okay hotel despite its rankings and ratings. Breakfast is not impressive at all, specially if you stay for more than a couple of days. People are nice and courteous.

Leisure Family

10/10

Exceptional

06 Jan 2023

Junaid

Great hotel to stay in Karachi. Decent on-premises food. Clean and great staff.

Leisure Family

6/10

Pleasant

17 Nov 2022

Kamran

They picked me from the airport
Staff was polite
Front desk need lots of training
Not to speak swear words in front of guests. Abstain from socializing and joking among themselves…. Literally heard one front desk guy saying chutia and bahanchood to someone.
They should be careful what they talk among themselves
Gym was horrible, it’s old and broken. I came back to hotel around 6pm after work and was hungry…. A guy was giving fruits into other rooms ….. I asked and he refused and told me that I have to call front desk to get the fruits in my room. I have stayed in other hotels and have found the staff here rude and crude.
Please train them and gym needs overhaul
Otherwise experience was OK. Since there price is higher then other nearby hotels was expecting better service

Leisure Family

4/10

Poor

27 Sep 2022

Jang Soo

At the time of check-in, they asked credit card for security deposit which is normal, but when checked out they did not withdraw the deposit amount from my credit card.
Also it was fully paid reservation, but they attempted the room rates from my credit card again.

Business

2/10

Poor

29 Aug 2022

Jahanzaib

Disgustingly dirty!

Filthy, smelly, disgustingly dirty. 2 star hotel. Operated under Italian/German general manager who should resign or must be fired for running this low standard property.

Business

4/10

Poor

14 Aug 2022

Fatima

Property is in poor shape. It has rained in Karachi and the whole hotel is leaking, carpets are soaking wet and there is a terrible musty smell all through the hotel. Food is mediocre at best, and same food recycled each day. This hotel is nowhere close to the standard I would expect of Marriott.

Business_and_leisure Family_with_children

8/10

Excellent

31 Jul 2022

Nasir

Understandable due to the monsoon seasons and heavy rains property water damaged. I believed they should at least entrance road repaired because that was awful

Leisure Partner

6/10

Pleasant

28 Jul 2022

muzammil

Well the stay wasn’t that great due to lots of untrained employees.

The hallway carpets were dirty, lobby carpets were wet due to roof leaking.

My online requests from Hotel.Com booking wasn’t full fill.

My overall stay was fair not good.

Regards

Friends_and_family Family

10/10

Exceptional

08 May 2022

Jam Fahad

Great experience

I stayed fir a single day at karachi marriott and found ut the best hotel if comparing with others best like PC, Movenpick etc... Their executive loung food has good variety and pool was also found far better than other hotels in town.

Business Family

10/10

Exceptional

02 Mar 2022

Salman

Professional and friendly staff. Variety of food. Lively entertainment. Very secure.

Business Self

10/10

Exceptional

17 Feb 2022

Haroon U

Location and security

Business Family

2/10

Poor

07 Feb 2022

Asadullah

Terrible experience, outdated and ripoff !

Absolutely horrible stay with so called 4 star hotel. Terrible checkin process . 20 minutes to get my room key/fob (3/10).
Room- 1980’s room, old carpet with stains (2/10)
Service - Called AYS (at your service) - was put on hold for 3-4 minutes, no one is there to pick your call, finally when they picked up they had to transfer me to another station, same thing 2-3 minutes hold, call bounced back and I asked them to call me back.
Bathroom phone extension doesn’t work !
Overall, below average , no where near 4 star.

Business Partner

2/10

Poor

12 Jan 2022

Muhammad Abdullah

Very bad customer service and amenities.

Overall very bad experience.

Business Self

10/10

Exceptional

04 Nov 2021

Muhammad

Excellent!

Business_and_leisure Self

10/10

Exceptional

22 Oct 2021

Muhammed

Excellent

Business_and_leisure Self

2/10

Poor

17 Oct 2021

Muhammad

Shower door was not closing. Everything was very old

Leisure Partner

6/10

Pleasant

31 Jul 2021

Verified traveler

I stayed for 8 days and booked through expedia. On check in around mid night i was told that I have to show them email showing my confirmation as they did not have access to online booking at night. So it took some time to get to the room. The hotel and the rooms look dated, clean but dated. There is more than enough staff and often it looked like that there are more employees than actual guests. It appears every employee wants to be tipped for just passing by them. Breakfast was plentiful but same every day. I checked out 1 day early well before the check out time and I was told to contact expedia to have my bill adjusted by the hotel staff. When I contacted expedia I was told they will email the hotel. Till this days more than 10 days out I have not received my refund. Although I had paid for my stay through expedia but they got my credit card on check in and put money hold for an amount more then my entire stay.

Leisure Self

10/10

Exceptional

14 Jul 2021

Shariq

Farah razvi

Amazing the GM is very accommodating and also the staff food is excellent we will diff stay here anytime

Friends_and_family Family

8/10

Excellent

23 May 2021

Verified traveler

Loved the hospitality. The room was very beautiful and comfortable. The view was great from the room. Whatever we requested was made available to us. Overall great experience.

Leisure Partner

6/10

Pleasant

25 Apr 2021

Verified traveler

old property with old rooms.

Leisure Partner

10/10

Exceptional

06 Apr 2021

Noman

Amazing stay always

Amazing

Business

2/10

Poor

28 Mar 2021

Wim

Not up to standards anymore

Total lack of hygene, I found hairs in the bed, on pillows even on the restaurant table place-mat. Totally not up to Marriot standards anymore.

Business

10/10

Exceptional

26 Mar 2021

Verified traveler

Excellent serviced. Everyone was so helpful. Morning breakfast was fantastic. Lots of great amenities and we really enjoyed our time . We will always stay at Marriott when ever we will go back to karachi.

Business_and_leisure Partner

6/10

Pleasant

23 Mar 2021

Verified traveler

There is no environment. Food was a solid average at the very best. People probably like it for very short stays. I usually book the Pearl Continental and will probably go back to that next time.

Friends_and_family Family

8/10

Excellent

21 Mar 2021

Faisal Ali

Almost satisfactory

The hotel staff is extremely courteous and polite. They make your stay great. The hotel property is quite dated. The rooms and washrooms need renovation. The buffet breakfast was great. I had a great experience when it comes to dealing with the staff. Taking care of the property and upgrading would definitely give it 5 stars

Friends_and_family Family

10/10

Exceptional

14 Mar 2021

Mohammed

I have very good experience during my 10 days stay at this hotel.

Friends_and_family Family

10/10

Exceptional

13 Mar 2021

Verified traveler

Great place to stay for both business or pleasure!

Business_and_leisure Family

2/10

Poor

20 Feb 2021

Verified traveler

The customer service was very poor,
There employees are untrained. Foods are low quality and taste.. Rates are very high,
I will not stay in this hotel in future.

8/10

Excellent

17 Feb 2021

sualeha

Overall great experience but breakfast was very limited choice and congested.Taste of food not so great and noise level was high from adjoining rooms

Self

10/10

Exceptional

24 Jan 2021

Verified traveler

Everything especially room service and lounge excess was perfect.

Business

8/10

Excellent

03 Jan 2021

Verified traveler

Excellent staff always there and ready to help you for all your needs

Leisure Family_with_children

6/10

Pleasant

05 Nov 2020

FernandoGaray

I rented an executive room, and I had to be transferred to a room on the fourth floor.

Business Friends

10/10

Exceptional

06 Oct 2020

Verified traveler

Staff goes above and beyond to help you out. I arrived early in the morning and checking time was 3pm, but the accommodated me. Food is great. Property is very clean. Rooms are quite.

Business_and_leisure Self

4/10

Poor

06 Oct 2020

TAHIR

Cleaning man stole our wallet while cleaning the r

Guys watch it , The cleaning guy stole my wallet from the luggage , he was the only guy we allowed to enter the room in our absence - hotel manager was avoiding the interrogation and kept asking us to check the room when the wallet was inside the luggage all the time we never took the wallet with us because it was heavy due to credit cards and stuff so we kept only one credit card and Cash in pocket and left wallet in the luggage .

Marriot hotel staff was absolutely doging the responsibility when it was obvious that the cleaning old man was the alone cleaning the room.

Be careful

Friends_and_family Family

6/10

Pleasant

03 Feb 2020

Verified traveler

OK hotel to stay

The stay was ok. Did not face any issues except at the check in time.

Business

2/10

Poor

21 Jan 2020

Verified traveler

Terrible staff, hard to track their lies!

Not responsing international calls.

I needed to cancel one of my reservation. Firstly they accepted, then thet rejected. Playing games with customers.

This old and dirty looking hotel is not recommended.

Worst customer service ever! Untrustable staff including their managers!

Business Self

10/10

Exceptional

09 Jan 2020

jamilfarooqui

there was some construction noise which was bothering.

Friends_and_family Family

10/10

Exceptional

27 Dec 2019

Mohammad A.

Very good enjoyed our stays
Good customer service
Thanks
M A ALI

Friends_and_family Family

6/10

Pleasant

17 Dec 2019

TAHIR

BIG DISAPPOINTMENT - OUTDATED HOTEL FIXTURE and al

It was shocking to see such poor room condition v v poor bedding , strong stink of carpet cleaner or something similar , old bed sheets , old furniture , pathetic Decore oh come on fix this falling a part hotel , nothing was updated , nothing except choices of breakfast dishes .

Partner

8/10

Excellent

29 Nov 2019

Khee Tiong

Very good. The staff were pleasant. Thumbs up! 😀

Business

10/10

Exceptional

17 Nov 2019

M I

5 star hotel by it more importantly 5 star service. Sama, Taha, Hammad, Danish at the front desk made the stay even more comfortable. They were eager to help whether it was to book a car for local travel or to transfer to airport. Offer complimentary late check out to accommodate my meeting schedule and flight time. Well done

Business Self

10/10

Exceptional

17 Nov 2019

Usman

Old carpets and some furniture have strains and looked dirty

Friends_and_family Family

10/10

Exceptional

08 Nov 2019

Verified traveler

Everything was great - especially staff hospitality. In particular Mohammed Iqbal and Mohammed Suhail of housekeeping were fantastic.

Friends_and_family Family

6/10

Pleasant

30 Oct 2019

Lisa

When we were trying to check into the hotel after 21 hrs of flight they told us we could not bcuz we were early, our flight got in 5 am, we called the hotel 3 days prior to let them know we will be checking in at 7am and we were told no problem but they harassed us

Partner

8/10

Excellent

19 Aug 2019

Verified traveler

Pl mention at the time of booking that bring all ppl ID along as I was not informed at the time of booking that I have to bring in the ID of my family also and have faced problem at the time of check-in

Leisure Family