Name: Inn At Santa Fe, Surestay Collection By Bw
Address: 8376 Cerrillos Road, Santa Fe, 87507, US

10/10

Exceptional

23 Jul 2026

Leslie

This place was conveniently located near the Santa Fe brewing company and I was attending a show there. There’s quite a bit of construction going on in that area right now, but it was pretty easy to navigate. My room was clean and comfortable. I had a good sleep.

8/10

Excellent

22 Jul 2026

Darren

All was good but the shower door did not shut properly

10/10

Exceptional

21 Jul 2026

Leanne

A beautifully decorated inn with southwest flavor. Our room was beautiful and the lobby and breakfast room were lovely, too. The breakfast was delicious. No complaints.

Family

6/10

Pleasant

21 Jul 2026

Keith

The hotel is dated and there is road construction that makes it hard to get in and out of. The pool and hot tub are out of service. The breakfast was not bad but did not have many choices. The room was clean but worn out. Halls and common areas could use cleaning.

Self

10/10

Exceptional

21 Jul 2026

Tureka

Overall the property was nice. Staff was friendly,

Family_with_children

10/10

Exceptional

20 Jul 2026

Robert

...

10/10

Exceptional

20 Jul 2026

Claire

A comfortable, clean and convenient stay for our trip to Santa Fe. Charming and had fun character. The breakfast was delicious.

Friends_and_family Family

8/10

Excellent

20 Jul 2026

Iliana

.

Family_with_children

10/10

Exceptional

20 Jul 2026

Ewelina

Clean room, delicious breakfast!

Family

6/10

Pleasant

19 Jul 2026

Steven V

Not a terrible hotel. Good enough for a night's stay but it's in the middle of nowhere next to an abandoned outlet mall.

Self

6/10

Pleasant

19 Jul 2026

Alice

Not enough carts, and parking, room was a little tight.

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Brian

I was only here for rest while traveling but the room was clean, and check in was smooth and easy. I would stay again if in the area

8/10

Excellent

15 Jul 2026

Araceli

Swimming pool was not available,huge stain on the carpet,toilet set was loose.

Partner

6/10

Pleasant

15 Jul 2026

John

Of course it is handy to I25 but construction on the date of my visit made access very difficult. The problem is lack of attention to detail. The door access system is outdated and we had to request replacement cards twice (for a one night stay) to get one that would work. Fixtures recently replaced in the room were done without repairing the holes left from the old fixtures; and several were loose! There is more but the non-functioning AC made the night unpleasant. It was too late to change rooms when we discovered this. Oh yes, and the metal frame beds made you feel like you were in a youth hostel and not the motel that was advertised.

Family

10/10

Exceptional

13 Jul 2026

Randy

The room was clean and breakfast was tasty. The pool was not available when there.

Self

8/10

Excellent

13 Jul 2026

Yulia

Worth for price, for the 2 stars hotel, they serve the very good breakfast and the location is very good

Partner

8/10

Excellent

13 Jul 2026

Eric

The staff were very friendly and helpful. Unfortunately the pool was out of service. We were hoping to use it after a hot day of driving.

Partner

6/10

Pleasant

13 Jul 2026

Sabina

Staff was nice, plenty of parking.
Pool was closed indefinitely unfortunately! Due to the city inspections or something.
Old TVs so you couldn’t cast/watch off Apps (Netflix, Disney etc…)
Complimentary breakfast very standard okay choices. Pancakes machine takes a little long to make. Guest will steal pancakes if you aren’t just standing in front of it to wait.

Partner

6/10

Pleasant

12 Jul 2026

Jennifer

The good: The hotel and the room were both clean but the room was small and the whole place is dated. Check-in and out were very efficient. Nice little market at the front desk for beverages and snacks. Breakfast was nice, liked the local flavor items - took it up a notch from the typical experience. Gym was small, but clean and had an adequate selection of dumbbells and a few cardio machines. The not so good: The ac unit in the room was extremely noisy and there were branches outside the window that are in need of trimming as they were scraping against the window all night. There were exactly two tissues in the dispenser in the room. The body wash dispenser was completely empty. There were no clean towels in the gym nor any way to wipe down machines before/after use. The biggest disappointment however and the major reason behind my low review is the fact that the pool and hot tub were not operational and that was not disclosed upon booking. The only reason I chose this particular hotel was for the pool and the hot tub and then neither were even open. Very disappointing.

Self

6/10

Pleasant

11 Jul 2026

Raphael

This hotel was nothing overly special. Just a place to stay for the night, nothing overly special but nothing that stood out as negative either. Good value if you just need somewhere to sleep.

Partner

6/10

Pleasant

11 Jul 2026

Verified traveler

Room door was about impossible to open.
Shower was hard to get to the right tmp, finicky.
Pool was full of water but we were told at check in that it ( and the hot tub) was closed due to \"the drought\" they're experiencing, but the other best western in town, their pool was open (we had relatives staying there). Kids were very disappointed.
Breakfast was mediocre at best. The pancake machine wasn't operational glad the time we were there. Not a very big selection compared to other complimentary breakfasts we've had.

Family_with_children

8/10

Excellent

11 Jul 2026

Molly

This hotel was a good deal for me and my friends on our trip! our room was comfy and clean and all the staff was very helpful

Friends_and_family Friends

6/10

Pleasant

10 Jul 2026

DeBorah

The front desk clerk was not helpful, the pool was broken and the pancake machine was broken the first day but fixed the second day

Partner

10/10

Exceptional

10 Jul 2026

Sarah

Stayed for one quick night and the staff was very friendly and the location was convenient to the highway.

Family_with_children

10/10

Exceptional

09 Jul 2026

Cyril

Great place to spend a quick night.

10/10

Exceptional

09 Jul 2026

Deborah

Nice and clean and breakfast was good.

Self

8/10

Excellent

08 Jul 2026

Parris

The only complaint I have about my stay is that it was hard to get into the parking lot because there was road construction. Of course this is no fault to the property however it was inconvenient.

The employees were helpful, my room was clean, and the breakfast was the best I have ever had.

I had a great stay. 🙂

Self

10/10

Exceptional

08 Jul 2026

petra

Everything great, only the pool, sauna and whirlpool we wanted to use were out of order

8/10

Excellent

07 Jul 2026

Welsey

Green Chile breakfast was great!

10/10

Exceptional

07 Jul 2026

Daniel

Room was really clean as were the linens.

Pet

6/10

Pleasant

07 Jul 2026

Genevieve

Hotel has lost its appeal. Pool was closed in the middle of the summer, road work was horrendous and trying to get in and out of site was very difficult and confusing. Breakfast was cold and unappetizing, no flavor! Even the beans were cold, needed salt and did not look fresh. I was very disappointed this time around.

Self

8/10

Excellent

06 Jul 2026

catalina

a few things in the hotel were not working that we wanted to use. The pool was closed and some items on the breakfast menu were not available.

Business

8/10

Excellent

05 Jul 2026

Tracie

The breakfast is delish! Located near food, shopping, and near the highway. Stayed 16 nights.

Self

10/10

Exceptional

05 Jul 2026

Cynthia

When you enter your room, you will feel like pleasantly relaxed laying on the bed after taking a shower using the excellent scented shampoo, condition, and body wash! Our room was at then end of the hallway and it was so quiet we didn’t hear any disturbances, not even the birds singing in the morning! The breakfast was hot and was delicious! We will definitely come back!

Partner

10/10

Exceptional

04 Jul 2026

Dan

Room was very clean, dining room was clean and comfortable. Bad thing pool and hot tub were out of order. Was offered free cancellation but by a long day not going to find another hotel.

Partner

10/10

Exceptional

04 Jul 2026

Kevin

Great place to stay, great location, very nice rooms, well staffed and they are very helpful and polite.

Self

2/10

Poor

03 Jul 2026

zixiao

The cleanliness of the hotel needs to be improved. There was a blood stain on the bedsheet in our room, and the blanket was torn.

The hotel staff today was helpful and brought us another blanket, which we appreciated. However, the overall condition of the room still made our stay uncomfortable.

Partner

10/10

Exceptional

03 Jul 2026

Stephen

Are really nice place to stay at a good price. Attractive hotel with notably good breakfast w/ green chile & beans to go with eggs and sausage, etc. Nice pool and hot tub, when they are actually working.

Friends_and_family Family

6/10

Pleasant

02 Jul 2026

Tina

Room was VERY dusty. Might need to change their air filters. My safe was locked upon check-in, so I called down right away to let the front desk know. A couple of days later when I still couldn’t get access to it, I called the desk again and someone came later that day to open it. The outdoor pool was “not available” during our stay. If I had known that, I would’ve looked at other hotels.

Partner

6/10

Pleasant

02 Jul 2026

John

Stayed twice for a weekend road trip back and forth from arizona. chose this location for the electric vehicle charging facilities, one at the hotel, and the other 100 yd away tesla supercharger. One night, at the plug in receptacle at the hotel, there was a woman sleeping in her car next to where I parked to charge. It made me very uneasy about the security at the hotel.
The pool and hot tub were unavailable both stays, which I had hoped to use because the weather was very hot.
The room during the first stay had a bad pet urine smell. I hoped it would go away, but it just got worse. the a/c didn't help much with that.
the breakfast was decent with hot food choices and the dining area was clean, and the coffee was always hot and fresh.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Raveendra

Excellent and scenic location and first class facilities. Staff was helpful. Margaret was very helpful and welcoming. She is a conscientious worker and courteous. I enjyoued talking to her. Pam helped us to celebrate our family reunion on her own initiative. She exuded warmth and we felt welcome there. Vivian Shaw was also very helpful during our contract talks and kept in touch with me, which is an example of professionalism and promptness. We would like to come back to your place in the near future. Great place and staff!

Family_with_children

4/10

Poor

30 Jun 2026

Mary Jane

Breakfast everyday is the same compare to other Best Western hotels

Family

8/10

Excellent

29 Jun 2026

Daniel

The room was clean and our stay was pleasant. The breakfast was great. It should be noted that the pool is not available and there are no coffee pots in the room. Coffee is provided in the lobby are

Family

10/10

Exceptional

29 Jun 2026

Yolanda

Location and close to Cerillos Road and the freeway and bypass road to Taos. Staff is excellent, courteous, professional and friendly. Close to restaurants and Kohls.
Hospital is also close by. Accommodation are well maintained and rooms are clean. Great experience as always.

Family

8/10

Excellent

28 Jun 2026

Karen

I was disappointed that the ice machine was broken and was only fixed on our last day of 5 that we stayed. Also once melted the water was gross. Please get a filter for it as it makes a big difference to not have to constantly buy bottled

Partner

4/10

Poor

27 Jun 2026

Sabine

very small room, pool out of order, construction all around the hotel. staff very nice though!!

Friends_and_family Family

2/10

Poor

27 Jun 2026

Amy

The first room had a strong urine smell. The next room smelled like intense. The bathroom had black mold around the shower. Shower itself had poor water pressure and was super slippery on the floor. Not good handicap options available. Call th front desk and it rings and rings so you have to go there in person. Curtains were torn and stained. The air conditioner had a terrible squeak

Friends_and_family Family

6/10

Pleasant

26 Jun 2026

Kay

Close to aorport

6/10

Pleasant

25 Jun 2026

Chris

The rooms were nice but there were a lot of issues with one of the rooms that didn't get attention to getting fixed.

Family

6/10

Pleasant

25 Jun 2026

Gus

There was a baby shower one evening, there were quite a few people. They were drinking alcohol and were playing very loud obnoxious music. I called the front desk, said they could not do any thing about this. About 10pm the music stopped, the drinking did not, they continued to be loud. It was quite frustrating that hotel management refused to address the issue!

Self

10/10

Exceptional

25 Jun 2026

Lewie

ALWAYS A GREAT SUPPER PLACE TO STAY

10/10

Exceptional

25 Jun 2026

Cher

My stay here was great! Room was clean and comfortable. Quiet area. No problems with noise. Staff was very nice and welcoming. I will definitely stay here again.

Family_with_children

4/10

Poor

23 Jun 2026

Eugene

I’ve stayed there several times over the years but will not stay there again. They no longer clean the rooms daily. The pool was temporarily closed during our stay. No mention of that on their website. They no longer have a coffee pot in the rooms. The breakfast use to be special but is not up to par anymore so with all the changes I don’t see the place surviving.

Partner

10/10

Exceptional

23 Jun 2026

Mary

Solid-pool was closed but room was clean

Friends

6/10

Pleasant

22 Jun 2026

Joshua

The bed is really comfortable, breakfast is pretty good. But the carpet looks really dirty in the room.

Family_with_children

8/10

Excellent

22 Jun 2026

Michael

Washing clothes. Detour was a problem.

Partner

10/10

Exceptional

18 Jun 2026

Neil

Great stay and good value

Partner

8/10

Excellent

17 Jun 2026

Paula

My only negative was the lack of whole grain bread or muffins for breakfast.

Self

10/10

Exceptional

17 Jun 2026

Steffi

I have stayed at The Inn at Santa Fe 2 years ago and I liked it then. This time I traveled with my fiance and the stay was excellent. it was a little set back from the Main road. More quiet and less traffic, yet it was an easy drive to Santa Fe Plaza and everything in that area. We truly enjoyed our stay. The staff is phenomenal.!!! Special shout out to Tammy. 😊💞

Partner

2/10

Poor

17 Jun 2026

Nicholas

I will never stay at this hotel ever again.

Self

10/10

Exceptional

16 Jun 2026

Zermina

Pool was closed. Otherwise everything was great.

Self

10/10

Exceptional

16 Jun 2026

Ken

Don't lose the breakfast buffet!!! Very few hotels in the US provide a good breakfast at an affordable price. We really appreciate it! A big thank you to the staff! 😊👍

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Edwin

Muy bien todo Oscar fue muy amable

Partner

8/10

Excellent

14 Jun 2026

Michael

very good stay, pool was out and hot tub wasn't working

6/10

Pleasant

13 Jun 2026

Sol

Good location although the street in front of the hotel was undergoing some new construction which made egree diffficult, Roooms ar rather small, not clened daily nor are the towels replaed daily. the bed was too soft and the pillows too flufy/cushy. Breakfast was very mediocre. Probably woulld not stay here again.

Partner

10/10

Exceptional

13 Jun 2026

Markus

Nice room, good bed and easy to get there and to get to the center of the city.

Partner

8/10

Excellent

12 Jun 2026

Dale

The pool and hot tub were closed. The cooler was noisy.

Friends_and_family Family

6/10

Pleasant

11 Jun 2026

Janet

I was given attitude when I showed up at 2PM to check in. No rooms are clean until 4. I sweetly said I'd been driving since 5AM, and was there anything he could do to help me out. He did. He gave me what I think was probably the worst room with a 1st floor spotlight shining directly in the window. Didn't know until it got dark at 8PM. Oh well. Then, someone assigned my room in the middle of the night, so someone kept opening the barred door ...when I asked who it was they said the desk gave them that room.... I half expected to be asked to moved......

Self

10/10

Exceptional

10 Jun 2026

Patrick

The pool was closed, and the road outside was closed with construction on one side, which meant we had to break the law and drive on the wrong side of the road. I'm sure that neither of those are permanent conditions.

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Caitlin

Our room was very clean and smelled wonderful. The lotions, soaps, and hair products were easily accessible and smelled great. The staff was super helpful with a quick check in and a friendly smile. We greatly enjoyed the breakfast and my kids were very impressed with how the pancake machine worked. It was the perfect stop for us.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Victoria

Clean and cozy hotel with a delicious breakfast including good coffee and healthy options. Convenient location and affordable. Very comfortable beds, pillows and linens.

Partner

10/10

Exceptional

07 Jun 2026

Verified traveler

I had a quiet stay n had n Excellent breakfast.

Partner

10/10

Exceptional

07 Jun 2026

LEOPOLDO

good breakfast menu and great seating

Partner

4/10

Poor

07 Jun 2026

Ronald

The website said pool and Jacuzzi available but they were not. They serve the same breakfast every day. Switch it up. I stayed there for a week and zero housekeeping service. And the road to get into the hotel is one-way only. Staff was good.

Self

8/10

Excellent

07 Jun 2026

megan

Comfy stay, room was great, breakfast was good. Checked out after only one night cause the pool and hottub were out of order and that was the reason for my booking. Staff was also helpful and friendly. Parking seemed like it was a little sparse.

Partner

10/10

Exceptional

06 Jun 2026

Cecil

Pool and hot tub were out of order and closed. Room and breakfast were good.

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Jason

Staff were phenomenal. Room was great. Property is a gem.

Self

10/10

Exceptional

05 Jun 2026

Jessica

The hotel was a little older, but clean and very cute. Staff was friendly and helpful.

Partner

8/10

Excellent

05 Jun 2026

Stacy

The room was very clean. The front desk is always helpful. I feel safe at this hotel. I travel alone for work and use this hotel.
Right now there is road construction around this property so there is a detour.

Self

10/10

Exceptional

04 Jun 2026

Diane

Terrific breakfast but the cafe room was hot.

Partner

8/10

Excellent

04 Jun 2026

Valerie

Cute hotel. Great breakfast. Construction around the hotel made getting there and leaving slightly difficult, but not the hotel’s fault. The hotel is aged, but quaint. Front desk staff were very friendly. Didn’t use the pool, but the pool area is small, and the parking lot is small, but didn’t have a problem finding a parking while we were there. Overall a good little hotel to stay at while visiting Santa Fe.

Partner

6/10

Pleasant

04 Jun 2026

jaime p

We have stayed here many times when our business or event is on the south side of Santa Fe. This time the pool and hot tub was closed. There were two busses that took up multiple parking spaces and we had no where to park. Although there was a small sign on the desk that said there was no parking at the adjacent mall , the front desk did not tell us that the mall would tow our vehicle. No other parking arrangement or suggestions were made to us. We and 5 others were towed from the adjacent mall parking lot, costing us $450 and forced us to cancel our business meeting. Total losses exceeded $1000.00. Will never set foot on that mall property and probably will stay there again!

Partner

10/10

Exceptional

03 Jun 2026

Carlos Antonio

Staff very helpful and attentive.

Partner

2/10

Poor

03 Jun 2026

Jefferson

There is no pool available and it will not be available for the rest of they year according to the manager, however, they do not advertise this. I only reserved rooms there because I was told the pool would be open

Family_with_children

10/10

Exceptional

03 Jun 2026

karen

The staff was friendly and helpful. The breakfast was ok but would have liked to see English muffins or bagels.

Partner

4/10

Poor

03 Jun 2026

Samantha

Really dirty room and bathroom was gross and smelled like pee.

Family

8/10

Excellent

02 Jun 2026

Colin

Very nice property and great value for money. Room was clean, quiet and everything worked well. Breakfast was good, with lots of choices. Friendly staff, easy parking, very convenient location. I'd come back!

Family

10/10

Exceptional

02 Jun 2026

Mary

.

6/10

Pleasant

02 Jun 2026

Dayna

They have a decent breakfast with eggs, sausages and toast. Pool and spa not available which was a disappointment and the main reason we booked this hotel. The building, amenities, interior design are old and outdated. Key cards don’t work properly. Staff were nice.

10/10

Exceptional

02 Jun 2026

Marianne

Excellent value for the money. Great restaurant nearby (The Ranch House). Comfy room & bed. Coffee available whenever we needed it. Breakfast was free so can’t complain about that, but it was too basic (only white bread for toast for example). Would definitely return, as the latter is of minor importance.

Partner

10/10

Exceptional

01 Jun 2026

Carla

no issues

Self

10/10

Exceptional

01 Jun 2026

David

All good this hotel is always consitent

2/10

Poor

01 Jun 2026

Ana

Pool and hot tub closed. Road into hotel closed one way. Parking lot too small. Got towed and had to pay to get my car back. Oscar at front desk was helpful and refunded my stay, but it was only a fraction of what the tow was.

Friends

8/10

Excellent

01 Jun 2026

Edward

Breakfast was hot and ready

Partner

8/10

Excellent

01 Jun 2026

Lee

Check in was quick and easy.

Self

10/10

Exceptional

31 May 2026

Melda

The interior design was very nicely, but the best part was , the most comfortable bed!
I slept in!
The staff was so professional!
The entrance was spotless!
Fresh!
I come to Santa Fe to work, and when I’m done I just look forward to a good quiet, rest!

Partner

8/10

Excellent

31 May 2026

Terry

Staff was very nice. Breakfast was delicious and the room was clean. Will stay again!

Partner

10/10

Exceptional

31 May 2026

David

This is a very cute, clean, and charming hotel with a nice Western feel that fits Santa Fe perfectly. I have stayed here many times over the years, and the property has improved noticeably.

The breakfast buffet is very nice with plenty of choices, and the location is very convenient — right off the freeway while still feeling quiet and safe, in my opinion.

One suggestion I would make is to bring back the in-room coffee makers. It really makes a big difference during a stay to be able to make coffee or tea in the room 🙂

Partner

10/10

Exceptional

31 May 2026

Samantha

Staff was amazing

10/10

Exceptional

29 May 2026

John

The pool was closed, apparently by the city. Breakfast was good, but always the same. Staff was great! Elevator was a bit slow and squeaky and creaky.

Partner