Name: Home2 Suites By Hilton Summerville
Address: 221 Holiday Drive, Summerville, 29483, US

10/10

Exceptional

02 Aug 2026

Chandra

I had a wonderful experience from clean envioement to the helpful staff. Thouroughly enjoyed my stay.

2/10

Poor

27 Jul 2026

Cassandra

After returning to the hotel from a family reunion, I contacted the front desk because our room had a strong mildew odor, which made it extremely difficult for my husband and me to relax or sleep comfortably.

I spoke with a front desk representative named Shikira, and unfortunately, her response was very dismissive. She showed little concern regarding the condition of the room, our health and comfort, or the fact that we were unable to properly relax and enjoy our stay.

We were told that the hotel was completely sold out and that our only alternative was to leave and receive a full refund. After driving six hours and returning from a family reunion, leaving the hotel at that point was simply not a reasonable option.

What is especially disappointing is that we received no follow-up from management or another staff member that evening or at any point today to check on the situation or attempt to resolve our concerns.

We expected a much higher level of customer service, particularly when raising a concern about the condition of our room. I would appreciate the opportunity to speak with management regarding our experience and how this matter can be appropriately addressed

During my stay, I encountered a serious safety issue in the shower. The drain was missing its proper drain cover, exposing a metal piece that scraped my right foot while I was showering. This presented a significant safety hazard that could have resulted in a more serious injury.

2/10

Poor

25 Jul 2026

Boban

I have stayed at Home2 Suites by Hilton for more than 20 nights over the past year at different locations, and this was by far the worst experience I’ve had.

After a long drive, I arrived after midnight. It was a late check-in, and everyone was probably tired, so I didn’t make a big deal about the issues at the time. I just wanted to get some sleep.

Unfortunately, the room was very disappointing. The bathroom was in terrible condition. The shower had deteriorated caulking, damaged trim, and looked poorly maintained. A tile/trim piece actually came loose when I stepped into the shower, which is a safety hazard. There was also no soap, and the shampoo dispenser was empty.

Breakfast was another major disappointment. Compared to every other Home2 Suites where I’ve stayed, the selection was very limited, with barely anything available.

I’ve always had great experiences with other Home2 Suites locations, which is why this stay was so surprising. This property is far below the standard I’ve come to expect from the Hilton brand.

I would not recommend this location, and I would not stay here again unless significant improvements are made.

8/10

Excellent

19 Jul 2026

Michael

Great staff, breakfast, & pool

Family_with_children

10/10

Exceptional

19 Jul 2026

Anthony

The customer service was very good

Family_with_children

4/10

Poor

17 Jul 2026

connie

Check in was not welcoming . Asked why there was a parking charge . Never experienced that in Summerville . No answer to that.
Asked for an extra towel for the room was told they didn’t have any .
The bathroom door was horrible and would not stay shut . We had 4 ladies sharing and this gave us no privacy. Shower door was also not good. Zero water pressure in sink .
Breakfast was bad. No orange juice and no forks . When we asked for fork attendant was hateful .
Have stayed in many of these hotels but would not stay here again . Don’t stay here .

Friends_and_family Family

6/10

Pleasant

08 Jul 2026

Jennifer

Staff was not the nicest or helpful

Family_with_children

8/10

Excellent

05 Jul 2026

Fernando

Brand new and clean hotel. Quite hours were not enforced, though, as children were laughing and screaming late at night. Also, the electric blind (blackout) was not working.

Family_with_children

10/10

Exceptional

30 Jun 2026

Rosemarie

The staff was very friendly and super nice, always willing to help. It was a beautiful change from what we had gotten use to.

The room was clean and looked retro, it was pretty neat.

Partner

8/10

Excellent

29 Jun 2026

Jaide

Perfect stay !

Family

8/10

Excellent

29 Jun 2026

Hwansuc

The staff were friendly, and both service and cleanliness were good. It would be better to have a more diverse breakfast menu.

6/10

Pleasant

27 Jun 2026

Dale

Room was clean but was musty smelling

Self

8/10

Excellent

19 Jun 2026

Mandy

Although the room was decently clean, you can tell it is an older property. A lot of rust and scuff stains in the shower. The grout looked moldy. The AC was incredibly loud. Breakfast was generally picked over by the time I went downstairs so I just ate elsewhere.

Self

10/10

Exceptional

15 Jun 2026

Carol

Pool and breakfast was nice

Family_with_children

10/10

Exceptional

05 Jun 2026

Todd

It was exactly what we were looking for. We needed a few more pillows and the staff provided. The breakfast was awesome. We’re definitely staying there again.

Partner

8/10

Excellent

01 Jun 2026

kathy

Hi great time left 2 wall chargers in our room plugged in still can't find

4/10

Poor

30 May 2026

Hannah

The staff were NOT friendly at all. I had to go down to the service desk 2 times just to get sheets for the pullout bed. There was a pill in the floor when we came into our room. The breakfast was awful. It said over 200 options and that’s a lie! They had no milk so we had to eat dry cereal. We will NEVER stay here again or recommend this nasty place to anyone.

Family_with_children

4/10

Poor

27 May 2026

Christopher

This property was verry nice for the price about 8 mos ago. The quality has gone down we stayed several times and the last 3 were poor at best. Issues with rooms and keys no towels unclean room on top of poor water pressure and a 70,s style pocket door which doesn’t close properly rooms smell like wet dog

Family_with_children

10/10

Exceptional

26 May 2026

Kayla

Great place

Partner

10/10

Exceptional

19 May 2026

robin

Breakfast was great. Many choices for kids and adults Rooms were clean and had everything we needed

Family_with_children

2/10

Poor

10 May 2026

Eileen

We were sent to a room already occupied… the screams of the people we scared was awful, we were assigned another room however the tv in our new room kept welcoming other guests, never our names appeared on the screen, the following day we returned late from a function only to have to go back to the front desk and ask the same incompetent person for new keys, she took forever and kept saying someone else was trying to do a digital check in for our room, I will never stay there.

Partner

2/10

Poor

09 May 2026

Linda

The carpets were cleaned the day I arrived and the staff would not put me in a room where the carpet was already dry. They lied and said they were 100% full when they were not! The carpet in my room was WET and I had to wear shoes to avoid wet feet.

The assistant manager told me she couldn't print me a receipt for my credit card to prove it hadn't been charged because I had booked through Expedia. I told her I always booked through Expedia and received a receipt so she turned around and printed one after telling me she couldn't. Her attitude was awful for a service professional.

I would tell anyone I know to never stay at this hotel.

Family_with_children

2/10

Poor

03 May 2026

Christine

I had an extremely disappointing experience at this hotel and would not stay here again.

Unfortunately, the hotel was conducting mandatory carpet cleaning during my stay, something that was not disclosed anywhere on their website prior to booking. We only found out at check-in—after paying for a non-refundable rate. Had we known, we absolutely would have chosen a different hotel.

The situation worsened on the day of the cleaning. At 8:45 AM, despite having a “Do Not Disturb” sign on my door, a third-party cleaning crew knocked and woke me up. I had just flown in from California, was jet-lagged, and was in town for a funeral—so rest was especially important. The crew insisted I had to vacate the room so they could clean it.

I went to the front desk and spoke with the general manager, politely asking if they could skip my room so I could get some rest. Instead of showing any empathy, she was dismissive and rude, repeatedly stating that we had been informed at check-in and therefore had no choice. When I asked why there was no advance notice online, she claimed that Hilton requires “six months’ notice” before posting anything on their website—which is clearly not accurate, as other Hilton properties post timely notices about maintenance issues.

She also stated that carpet cleaning is an annual requirement by Hilton, which I later confirmed directly with Hilton customer service is not true. They also confirmed that guests have the right to refuse service in their rooms.

I ex

10/10

Exceptional

19 Apr 2026

Brittney

Friendly staff, good breakfast, great room

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Katherine

Clean room, Staff was easy to find and very helpful. Parking was easy. Indoor Pool was great!

Family_with_children

10/10

Exceptional

04 Apr 2026

Edward

Love this place and stay here twice a year. A little disappointed that they charge for parking now though. This place is always 10/10. I hate that some hotels charge for parking now though.

Friends_and_family Family

10/10

Exceptional

02 Apr 2026

Rachel

Everything down to room decor to staff to location has been absolutely wonderful! Couldn’t have asked for a better place to spend spring break!!

10/10

Exceptional

02 Apr 2026

Christina

Great stay and great breakfast

6/10

Pleasant

31 Mar 2026

Hope

Called me and stated that the card I use did not go through and stated that if I did not give them a card again I will not have a room.

2/10

Poor

30 Mar 2026

George

Thieft

Pet

10/10

Exceptional

30 Mar 2026

Ronald

Great

Partner

6/10

Pleasant

28 Mar 2026

Danielle

Room was clean, out of alot of breakfast items by 8:30, indoor pool closed..pool was the reason we booked this hotel.

Family_with_children

2/10

Poor

25 Mar 2026

Gracie

Walked into my room and it smelled like trash. When I asked for a different room they gave me the only other available, I assumed it was a suite as I had originally bought but they had downgraded me and told me I would not get a partial refund for it.

They also advertise an indoor pool but it is never working. Stayed for 4 days and they told me it would be working by the next day after I checked in and it never ended up opening because “they needed a part”. Talked to other guests that have stayed there long term and they said it rarely opens. They need to tell you before booking if it’s going to be closed as I chose this hotel because of the indoor pool.

Family_with_children

8/10

Excellent

25 Mar 2026

Deborah

Lots of storage place and the kitchen was handy.

Partner

8/10

Excellent

21 Mar 2026

Michele

Great for a lengthy stay. The staff were friendly and helpful. The entire property, inside and out, was very neat and clean.

Self

10/10

Exceptional

21 Mar 2026

Latashia

Property was clean and staff was excellent. It was close to shopping and restaurants

Family_with_children

10/10

Exceptional

18 Mar 2026

George

It is a great room.

Pet

6/10

Pleasant

15 Mar 2026

Sarah

Great area, friendly staff, dated hotel.

Self

10/10

Exceptional

11 Mar 2026

Mary

Parking easy. Check in with Linda was amazing! Room was spacious and well laid out.

Partner

10/10

Exceptional

01 Mar 2026

Latashia

The hostess was pleasant and friendly

Family_with_children

10/10

Exceptional

26 Feb 2026

Christopher

Always a clean comfortable room

8/10

Excellent

23 Feb 2026

LaTasha

Rooms are run down because a lot of contract workers reside here.

Business_and_leisure Family_with_children

2/10

Poor

15 Feb 2026

syreeta

There was no cookware and after i brought cookware then was told that the pots didnt go with the hot plate so i had to buy a hot plate

8/10

Excellent

08 Feb 2026

Christopher

Water pressure is bad in the shower

Leisure Family

10/10

Exceptional

31 Jan 2026

Shanay

The front desk staff was very helpful.

8/10

Excellent

26 Jan 2026

Denise

Nice

4/10

Poor

25 Jan 2026

Nicoya

Pool was not open the entire first day I was there which was a real inconvenience for my stay being as though it was a business trip

Business

8/10

Excellent

18 Jan 2026

Brooke

Better than expected

Business Family_with_children

10/10

Exceptional

18 Jan 2026

George

The hostess was pleasant and check in was quick. Thank you Ms. Shannon

Leisure Family_with_children

4/10

Poor

04 Jan 2026

John

The room had a musty smell. Some of the outlets did not work to charge phones. The breakfast was horrible. The toaster oven did not toast after twice thru the oven. Grits tasted like sand. No oatmeal. There was toppings for oatmeal but no oatmeal.

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Scott

The breakfast looked fine. We did not take advantage of it any other three days we were there. So I can’t really evaluate whether it was bad or great. I walked by and looked at it average stuff, but what is normally he expected from a continental breakfast.

Friends_and_family Family

4/10

Poor

24 Dec 2025

randall

The place really needs a deep clean. Our door was almost impossible to open every time we went in or out. I found this property to not uphold the standards expected from home 2 suites.

Leisure Partner

10/10

Exceptional

20 Dec 2025

Scott

Ery clean great staff

Friends_and_family Family

4/10

Poor

14 Dec 2025

Elana

I made my reservations and did not receive the wheelchair disability room that I request it

Friends_and_family Family

10/10

Exceptional

06 Dec 2025

Allen

Front desk & maintenance staff were great!

Friends_and_family Family

8/10

Excellent

04 Dec 2025

Tanya

This day was okay for the money that you spend decent hotel would come back and I would recommend it it's nice

8/10

Excellent

03 Dec 2025

Willie

Yes

Friends_and_family Family

10/10

Exceptional

01 Dec 2025

Johanna

Staff were friendly. We enjoyed the pool. It was a safe and convenient location with lots of restaurants and other things nearby.

Friends_and_family Friends

2/10

Poor

23 Nov 2025

Jason

I will never stay here again. The man working the front desk was EXTREMELY rude to the point I thought he would get violent. This was a horrible experience.

Leisure Family

2/10

Poor

17 Nov 2025

Bruce A

Paper towel was reattached poorly in the kitchen. Faucet is loose in the bathroom, mattress wasn’t comfortable.

Leisure Self

10/10

Exceptional

16 Nov 2025

aleesha

Lovely room

Leisure Partner

10/10

Exceptional

16 Nov 2025

Karron

More fresh fruit options at breakfast. A kitchen hand towel would have been convenient.i liked that the hotel asked if we were enjoying our stay and asked if we needed anything. Staff was helpful and courteous.

Leisure Family

10/10

Exceptional

13 Nov 2025

Olga

Good

Leisure Family_with_children

4/10

Poor

09 Nov 2025

Julie

Staff was rude. Didn’t explain breakfast or hours, checkout procedure or hours, WiFi password didn’t work, couldn’t bother to turn the heater on and rudely stopped checking me in to help people in line behind me.

Self

8/10

Excellent

18 Oct 2025

Christopher

Pool was cold frequently

6/10

Pleasant

02 Oct 2025

Heather

The hotel rooms are a bit outdated. I did have to wipe down our bathroom door because there was something dirty on it.

2/10

Poor

29 Sep 2025

Rachel

Awful experience

Leisure Family_with_children

8/10

Excellent

27 Sep 2025

Tina

Tay was working when we arrived. She was very kind and attentive. We checked in which was very quick. When we came back to the hotel we needed an extra blanket. Tay immediately went and got the blanket herself.

Business_and_leisure Friends

10/10

Exceptional

22 Sep 2025

Sonni

The room was great but the bathroom door and the bathroom in general was half updated but needs a full update.

thanks

10/10

Exceptional

18 Sep 2025

Kelly

The property is decent. The room is very spacious with a kitchen and all the amenities that come along with it. The floor was a bit dirty (hair, dust, etc)

Leisure Family

8/10

Excellent

13 Sep 2025

LaRita

We enjoyed our stay. We had a hard time closing the bathroom door & locking it. A little mix up about funds concerning my bill.

Friends_and_family Family

4/10

Poor

31 Aug 2025

Norman

Poor entry & exit road. Toilet running continuously & had to call maintenance for repair. AC system did not work.

10/10

Exceptional

24 Aug 2025

Damien

Clean

Leisure Partner

4/10

Poor

24 Aug 2025

Lorraine

Water pressure is awful. Would have been nice to have the bed made. They claim to service room every other day but bed was not made.

Business Family

10/10

Exceptional

20 Aug 2025

JOY

Excellent hotel!!! We really enjoyed our stay. We had a 2 bedroom suite and there was plenty of space for 3 adults and a baby. It had a full fridge, mini kitchen with a sink and a microwave. The bedroom area was very spacious, as was the bathroom. My only complaint was that the shower door would not close. We tried it from both ends but the shower door kept sliding open while showering resulting in the floor getting wet. Also, the shower pressure was terrible. Too light for my taste. Other than that, the room was great! There was also a patio seating in the front area with a fireplace. We didn't take advantage of that but if you need to unwind with company, that is the go-to spot. Lobby area has snacks for purchasing and there's free continental breakfast available. Before I forget, the hostess at the breakfast area omggggg she was the best!! I'm sorry I didn't get her name but she was definitely a rock star each morning. We enjoyed our stay and will be glad to stay there again.

Leisure Family_with_children

6/10

Pleasant

18 Aug 2025

Nelxon

AC was not working and the sheets smelled like they were not washed.
This hotel used to be nice

6/10

Pleasant

10 Aug 2025

Richard

The property was in a good area for what I needed. The bad was paying for this place because it had a indoor pool but didn't use because it was dirty and yellow/green slim in the pool. Yes, I saw a couple people still use it but that was their choice. The pool looks like it was not cleaned in awhile. Outside the front main entrance by the fire pit had a lot of people with loud rap music playing with cursing language, drinking and the smell of marijuana. It was the same thing for the 2 days we stayed there. The people at the front desk could hear and see it but done nothing about it. I had a child with me and we had to walk by this mess at the front to enter the hotel. In the back at the smoking area had the same thing going on but had more people. This is the worst home2 suites I have stayed at. I usually stay at home2 suites because all of my past experiences were good at different locations but this one was the worst one. The bad part was the property managers at the front desk saw and heard what was going on and done nothing about it. It was being done at the front entrance and they can see and hear what is happening and done nothing about it.

Leisure Family_with_children

2/10

Poor

10 Aug 2025

Christopher

There was black mold on the ceiling and on the wall behind the bed. Literally was the nastiest room I ever been in. Took 20 mins to check in at night because the clerk disappeared felt bad for the lady in front of us as she was waiting longer. Loud music, people smoking cigarettes and having a party at front entrance.

Leisure Partner

2/10

Poor

10 Aug 2025

Amanda

Kids running all over 4th floor. Screaming, slamming doors, and pullingbthe fire alarm all night. Complained at the desk. Was told they would talk to them butbit continued all night. I did not get to sleep all night. Adults playimh music on the front patio. I willing never stay here again.

Leisure Family

10/10

Exceptional

10 Aug 2025

Verified traveler

Sensational experience. An all around great place

Amazing

Friends_and_family Friends

2/10

Poor

25 Jul 2025

Scott

Didn’t like having a disabled room and no bath mat in tube??? I came close to falling in bathtub!!! It was a terrible stay!!!! Manager was not good either!!!

Leisure Family

8/10

Excellent

25 Jul 2025

Abrahan

Spacious and clean rooms. Breakfast area is in an awkward location, needs more options or perhaps needs to be larger to accommodate large weekend crowds.

Leisure Family

8/10

Excellent

22 Jul 2025

Heraldo

A/C; TV; showers; gym/pool were all exceptional. Outdoor walkway is slippery when wet, making it a walking hazard.

Leisure Partner

8/10

Excellent

18 Jul 2025

Amanda

The stay was fine, I just wish the room/bathroom was cleaned properly. There was what appeared to be blood on the light switch in the bathroom

Leisure Family_with_children

10/10

Exceptional

18 Jul 2025

Marilyn

What we like about the property is that it's convenient and located in the area where restaurants, shopping, and easy access on and off the interstate.

Business Family_with_children

10/10

Exceptional

14 Jul 2025

Patti

Was very comfortable and quiet

Leisure

8/10

Excellent

13 Jul 2025

Karen Rochelle

Had issues with getting the tv to work. The water didn't have much pressure, but the employees were friendly.

Leisure Friends

4/10

Poor

13 Jul 2025

Heather

Look for something else

Well the bed was very hard and uncomfortable. The shower did not drain properly. A/C did not cool very well. Odor in room. No coffee or creamer in the morning. Not up to normal standards.

Partner

10/10

Exceptional

13 Jul 2025

Donna

Great 👍

I loved the rooms they exceeded my expectations.

Friends_and_family Family

10/10

Exceptional

10 Jul 2025

Cheryl

Staff was very friendly and helpful

Leisure Partner

10/10

Exceptional

09 Jul 2025

Amber

Staff was very nice and friendly
Room was clean, about a 40 min drive to beach
Free breakfast a plus
Would stay here again

Leisure Family_with_children

10/10

Exceptional

06 Jul 2025

Megan

Great Hotel!

Great hotel. Clean and neat. No issues whatsoever. Would stay again!

Friends_and_family Family

4/10

Poor

02 Jul 2025

Braxtina

The room wasn’t properly cleaned. The shower was dirty and there was hair stuck on the shower walls when i got there and no one came to clean it. You can hear the noises in the hallway and from nearby rooms. Someone had a dog in a nearby room and there was kids making noise and running through the hallway every day and it was annoying. The breakfast is decent if you like basic breakfast foods.

Business Self

2/10

Poor

02 Jul 2025

Maricious

Bed bugs and not clean

Leisure

8/10

Excellent

28 Jun 2025

Joanna

It wasn't perfect but it's unrealistic to think any place is perfect. Our room was spacious and the bed was crazy comfy. Staff was nice and helpful. My kids loved the breakfast every morning. I loved the gym, but the ac was broken, but not a deal breaker. We didnt use the pool but I did notice it was closed with no date for reopening. Overall, we enjoyed our time.

Friends_and_family Family

10/10

Exceptional

28 Jun 2025

Taron

Amazing

8/10

Excellent

24 Jun 2025

Sharon

Convenient to highway and shopping. Staff was outstanding and responsive when there was a facility failure.

Leisure Family