Name: Hyatt Place North Charleston
Address: 2455 Prospect Drive, North Charleston, 29406, US

4/10

Poor

02 Aug 2026

Quinton

I would never go back

10/10

Exceptional

30 Jul 2026

michael

The property was clean and well maintained. Room was clean and comfortable. Staff were very welcoming, friendly and helpful. The breakfast was the best I have ever had at a hotel. Buffet style with many choices. Scrambled eggs, bacon, sausage, toast, bagels, pastries, oatmeal, grits, fresh fruit(melon, grapes, strawberry and pineapple) fresh juices yogurt and cold cereal choices, pancakes and French toast. The coffee was wonderful as well!!! We will stay again if in the area

10/10

Exceptional

29 Jul 2026

Julien

Grande chambre propre endroit bien entretenu bon déjeuner

6/10

Pleasant

26 Jul 2026

Jamal

My stay was pretty good, only issue i had was the air conditioning wasn't the best.

8/10

Excellent

26 Jul 2026

Tiffany

Nice stay. Would go back.

6/10

Pleasant

22 Jul 2026

Beverly

The room was fine for our stay, however, the breakfast was below par from what I have experienced in the past at other Hyatt Place locations. I would not eat there again, I am sorry to say.

8/10

Excellent

20 Jul 2026

Jereme

The room was clean and the breakfast was tasty. One elevator didn't work and the other was pretty slow so we used the stairs mostly.

The staff were all very friendly. We didn't have a chance to utilize the amenities but the pool looked small.

My biggest complaint would be the location. It's not in a great area, which was surprising to us based on our original research. There were a few questionable people walking around the parking lot and even one that looked into several car windows (including ours we caught him red handed).

We will not plan to stay in this area of town again.

Friends_and_family Family

8/10

Excellent

20 Jul 2026

Teressa

The location was great the staff were very friendly and helpful.

Friends_and_family Family

8/10

Excellent

19 Jul 2026

Renee

The hotel is very clean. The rooms were large and very clean and excellent breakfast was provided. The only downfall to our stay was the air conditioner was not working well.

Friends_and_family Family

8/10

Excellent

13 Jul 2026

Mark

The front office staff was friendly and professional and my room was clean and Roomy. The Gym had weights, but the threadmills and the elliptical machines were not in working order. Otherwise, my hotel stay was good.

Partner

10/10

Exceptional

10 Jul 2026

James

!!!

8/10

Excellent

07 Jul 2026

MORGEN

Clean updated rooms, less so in halls. Pretty good hot breakfast with several options. Have to put towels in hall to get fresh ones, and room cleaning.

Partner

8/10

Excellent

07 Jul 2026

Candiss

Staff was great. Didn’t get to enjoy breakfast (overslept). Wish the restaurant was open.

Self

8/10

Excellent

06 Jul 2026

Linda

This hotel was very clean. The room was spacious and quiet. The pool was on the cool side but not cold. Breakfast was good. There were some issues. One of the two elevators was out of service so longer wait times. The roll cart was difficult to push and turn and only 2 available. There were carpet places in the hallway that were unraveling a bit. Overall, it was a pleasant stay.

Partner

10/10

Exceptional

06 Jul 2026

Annette

They elevator was very slow only 1 works

Family

10/10

Exceptional

04 Jul 2026

Robert

Had a great experience the room was clean and roomy. Comfortable bed and pillows. We loved the location as well. Would definitely recommend.

Friends_and_family Friends

6/10

Pleasant

03 Jul 2026

Matthew

Elevators were very slow and Breakfast was terrible. They never had enough food meaning they ran out of food items early. The justification was the delivery truck was late or delayed. That could be the case one day however if so you adjust.

Friends

4/10

Poor

30 Jun 2026

Devita

The bedding was old and had permanent stains. We had to change sheets ourselves. The bathroom needed a better cleaning, with random hair and dirt in the corners. When we arrived, only one elevator was working, and it was moving slowly. At check-out, both elevators were broken. Had to carry all our luggage downstairs.

Friends

8/10

Excellent

30 Jun 2026

Wanda

The Hyatt was very nice except there was only one elevator working. The continental breakfast was awesome and overall stay was great! Staff were very kind and friendly.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Erika

Great location and very clean hotel

4/10

Poor

28 Jun 2026

CHANDLER

The price of what I paid was not worth the experience. Elevators did not work, WiFi was out, crowded.

Partner

4/10

Poor

27 Jun 2026

Kevin

We were assigned a room that had not been cleaned or serviced. The rooms are nice, but the ironing board was destroyed and elevator painfully long wait.

Partner

6/10

Pleasant

27 Jun 2026

Dina

Our stay started off by having to wait our an hour and a half for our room. We watched numerous guests going directly to their rooms. We booked in January. I'd suggest an early check out. The bar was under stocked and the kitchen was closed for anything to eat. Take down the marketing for the anytime grab a bite to eat.
Breakfast was fantastic!

Partner

6/10

Pleasant

27 Jun 2026

Martin

Check in was stated as 4pm (OK - I get it), however, when we arrived around 1.30 we were told there were no rooms ready (check out is 11am...). Fine - where can we store our luggage?.....answer - you can't!! We don't do luggage storage as we cant accept liability for stolen / lost luggage. More astoundingly poor customer service. Compare and contrast to Hampton Inn where we stayed the next night. Love Hyatt Place for their rooms, but need to really improve their customer service / front staff based on this experience.

Friends_and_family Friends

10/10

Exceptional

25 Jun 2026

ANTOINETTE

The property was great.

Family_with_children

8/10

Excellent

25 Jun 2026

John

Breakfast is awesome.

4/10

Poor

23 Jun 2026

Betty

Stayed from Sunday to Wednesday and room service did not clean the room not one day. Didn’t even knock on the door to attempt to clean. Had to ask for towels everyday. Called the second day and was told that they were going to get to it but no one came. The day of check out all I received was an apology, still no cleaning service.

6/10

Pleasant

22 Jun 2026

Timothy

One elevator was out of order and the Working one was so slow that you began to wonder if the door was even going to open. When we checked into our room at 3 pm the AC was turned off in our room and the room temperature was 86 degrees took forever to cool the room down which made for unpleasant nights sleep.

Partner

10/10

Exceptional

21 Jun 2026

Lori

The rooms were much more spacious than I expected for the price! Great staff, clean environment. I was very pleased and will be staying again!

Family_with_children

4/10

Poor

18 Jun 2026

Branden

The hotel itself is a fine place to \"rest your head\" as another guest had stated. The hotel is of average cleanliness you'd expect. The front desk was one staff member, who was also responsible for all phone calls and running the hotel bar as well. The poor man looked very stressed and overworked, as did any staff you saw, which was quite rare. There was no personality, no greeting, just people struggling to do multiple jobs. The hotel is in sub par shape, the pool door is broken and freezing cold, one elevator has been broken for months, the other has cracks in the floor. We asked for specific accommodations because we have a special needs child and were trying to be more courteous to other guests, we asked for these a month in advance, and told no issue. During check in they couldn't be found, we got a room right next to the elevator on a low floor. We went back in and asked if we could be moved, were told yes, we pack up, only to come back and be told no because we had a pet. So back to unpacking when you were already tired and exhausted, and sure enough, our child and our dog could not settle being right next to the elevator. The breakfast was nothing special. We asked if we could void our stay and look for accommodations elsewhere, and while Hyatt did not stand behind their product, luckily Expedia did and we were able to refund the rest of our stay, and go next door to a much nicer establishment and friendlier staff.

Family_with_children

8/10

Excellent

14 Jun 2026

Lisa

All is well for a one night stay

10/10

Exceptional

11 Jun 2026

DOROTHY

I enjoyed the buffet breakfast variety. Also, the separate seating area for watching television was nice. The front desk clerk was very helpful with my booking discrepancy that I encountered. The indoor pool was a plus.

Partner

6/10

Pleasant

11 Jun 2026

Jennifer

Building is in need of some updates

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Manuela

Internet was fast. Very accommodating staff and had very good breakfast.

Family

8/10

Excellent

09 Jun 2026

Don

The staff was helpful and friendly, and we loved the large room and later check it time. A microwave in the room and a softer bed would have bumped this to 5 stars for us.

Partner

10/10

Exceptional

08 Jun 2026

Lawrence.L

Very good free breakfast every day

Family

8/10

Excellent

08 Jun 2026

Cody

Was convenient to everything we needed. We were in town for baseball tournament. Staff was very helpful, breakfast was enjoyed by our family. Only thing I could complain about was 1 elevator was out of order but we dealt. Would stay again.

Family_with_children

10/10

Exceptional

03 Jun 2026

Barry

CLEAN, QUIET , FRIENDLY STAFF. VERY NICE PLACE TO STAY

Self

10/10

Exceptional

01 Jun 2026

Rick or Katherine

Our room was very clean and had a nice sitting area with sofa and fold out sofa bed. Allowed for a very comfortable stay. Continental breakfast was great!

Family_with_children

10/10

Exceptional

31 May 2026

REBECCA

Me and my family enjoyed our stay

8/10

Excellent

31 May 2026

Bobby

The rooms were very clean!

Partner

10/10

Exceptional

26 May 2026

Mozallen

The property was clean well maintain staff was extremely nice

Friends

4/10

Poor

26 May 2026

Wesley

“My husband and I recently stayed at the Hyatt on Ashley Phosphate after our home caught fire. We had already booked and paid online before arriving. While I understand hotels may require deposits and have non-smoking policies, the front desk employee’s tone and treatment toward us during check-in felt disrespectful and judgmental. We were exhausted from work and already dealing with a difficult situation, and instead of being treated with empathy or professionalism, we felt looked down on. I wanted to bring this to management’s attention because no guest should be made to feel that way.”

8/10

Excellent

25 May 2026

DONNA

The lady that checked me in was absolutely fantastic very cordial very customer service oriented. The hotel was very clean as I walked in the hallways were clean. The elevators were a little slow, but they were admittedly having some issues with them at the time. Four hours on was very clean and the room was extremely nice. When I called down to see about the Wi-Fi they said that I did not have access to Wi-Fi even though I signed up for membership when I was in the room. But maybe it was because I went through an online website that got me the room cheaper. The breakfast was was good however they ran out of coffee and they also ran out of plates so I had to wait for about 15 to 20 minutes just to get a plate so that I could eat breakfast. There was one lady working and unfortunately the other person called in sick on a very busy day, which was a long weekend. I’m sure she did the best she could and I’m not complaining, but they were probably 30 people that drifted in between 830 and 10 o’clock looking for plates and coffee and had to wait. I didn’t see anyone else jumping in to help her unfortunately.

Self

10/10

Exceptional

21 May 2026

Mozallen

Clean room and the service is very good .

Friends

10/10

Exceptional

19 May 2026

Kamala

The room was spotless. The breakfast was amazing. The French toast was a perfectly cooked qnd the breakfast potatoes were seasoned just right. There was something for everyone. Oh and yes the coffee was good.

Business

10/10

Exceptional

19 May 2026

Dawn

The room was clean, spacious and nice & cool, just perfect. I appreciated that they had snacks available for purchase 24/7 at the front desk.

Friends

2/10

Poor

10 May 2026

Ryan

Not a very pleasant stay breakfast was good being fair. But the snail slow moving elevator, unavailability of staff in DAYTIME i cant speak for the brother who worked the desk at night. I guess they were working on things, but in my view seemed like no urgency on it. So id expect nothing will change in a year.

Family_with_children

6/10

Pleasant

09 May 2026

Aderemi

The ele
Only one elevator was working in the entire building. The one that was working was extremely slow.

Partner

8/10

Excellent

08 May 2026

Ben

Clean , spacious rooms . Breakfast poor . Location ok , about a 20 minute drive into downtown.

Friends_and_family Family

6/10

Pleasant

08 May 2026

Denise

Your front desk staff are not personable or friendly at all and make you feel like you are bothering them!

Friends_and_family Family

10/10

Exceptional

07 May 2026

Jose

Excellent will stay again

10/10

Exceptional

03 May 2026

Alice

Yes

Family_with_children

6/10

Pleasant

03 May 2026

Patrick

No not water in the shower, little to no water presser in the shower, sink had plenty of hot water. Room was clean.

Partner

10/10

Exceptional

30 Apr 2026

andrea

Good

Family_with_children

10/10

Exceptional

29 Apr 2026

Jennifer

Clean hotel friendly staff and great breakfast

Partner

6/10

Pleasant

29 Apr 2026

Cassandra

Clean room, but the hallways are stinky. Pool had a smell and a weird shimmer to the water, we didn't go in. Not in a walkable neighborhood

Family

8/10

Excellent

27 Apr 2026

John

Yes / Breakfast was very good / Parking was adequate

Partner

10/10

Exceptional

27 Apr 2026

Alexis

Excellent

4/10

Poor

24 Apr 2026

Nicole

The second floor hallway had a terrible smell, the elevators were in disrepair (cracked tile, door opened very slowly like it was going to break, up and down arrows on second floor taped over), very sketchy area of town.

Partner

10/10

Exceptional

22 Apr 2026

Trancy

Check in was a breeze, room cleaned , shower was great . Peaceful environment. Close to stores and food

Business

6/10

Pleasant

22 Apr 2026

Paula

There would have been a 5 star here and there if the second elevator had been working and the 1st elevator worked efficiently. Housekeeping was terrible, we didn’t have any soap or body wash when we arrived and when we asked for some it took two days to get. Never had our bed made over three night stay. Operations manager was not attentive and borderline rude when we tried to get basic service. Front desk staff was wonderful.

Partner

8/10

Excellent

21 Apr 2026

Erik

NA

6/10

Pleasant

20 Apr 2026

Sydney

Cleanliness could be improved as well as overall condition of the building. The entire hallway on the 2nd floor smelt absolutely terrible during our entire stay. Breakfast was average.

8/10

Excellent

20 Apr 2026

Holly

Breakfast was good, and parking was easy

10/10

Exceptional

19 Apr 2026

David

Breakfast was hot and ready. Older building but well kept.

6/10

Pleasant

17 Apr 2026

Monica

The breakfast menu was okay. The egg felt to dry and not fresh. The potatoes were good but not very many healthy options. They had good tea and big apples. The elevator was scary because it was too slow to open and close and the other one was not working. The room seem clean . The halls needed sweeping. Overall the hotel. was okay but the price reasonable It was not easy to walk to stores. I wanted a latte but I had to get an uber because it was not walkable.

Partner

6/10

Pleasant

15 Apr 2026

Joshua

Breakfast was ok. Hotel was smelly and hot. Elevator was on its last leg. They were supposed to have cold drinks but fridge was broken. And had to ask for service for our room for clean towels

Partner

10/10

Exceptional

14 Apr 2026

Faith

Quick check in. Friendly staff. Breakfast is good, variety. Good location, close to shopping, close to major high ways. Ample parking, but you have to come early to park close to the building. The one elevator working is really slow. This was our 2nd stay. Affordable and clean rooms.

Partner

10/10

Exceptional

13 Apr 2026

Dawn

The elevator did break for a while. Staff had a repair person fix it ASAP.

Partner

10/10

Exceptional

13 Apr 2026

Brunilda

Very convenient location! The staff was very accommodating!

Partner

6/10

Pleasant

12 Apr 2026

Sandra

The Breakfast was fresh, however, fresh sliced tomatoes, avocado, or boiled eggs would be a great addition to breakfast. Parking felt safe, however, very close to an extended stay property. Really wish that I had taken photos of the hall and carpet which was very dirty. Not what I am use to having stayed several times at the Hyatt on Rivers in Savannah and also the Hyatt Regency in Baltimore, Maryland.

Self

10/10

Exceptional

11 Apr 2026

Arpan

Excellent Breakfast and very clean property

Friends_and_family Family

8/10

Excellent

09 Apr 2026

DECLEDRA

The breakfast was great and parking was amazing. A pair of shoes was taken from my room and no one could account for them.

Friends_and_family Family

2/10

Poor

09 Apr 2026

Jennifer

This hotel is the worst hotel we have ever stayed at. First off they only have one working elevator and the door takes forever to open. Their elevator certificate says 2023, we are now in 2026. When we let the staff know they relied with “we know we have let our boss know for weeks”. Second issue, we stayed for five days we asked everyday for house keeping and fresh towels and we kept hearing we will clean it within the house. As we were out and about for hours we came back late evening to nothing clean and no fresh towels. We had to go to the front desk where one single employee was working who was extremely overwhelmed get us out towels. The employee said your on our cleaning list for tomorrow, on the third day it was finally cleaned (same sheets used to remake bed and new towels). For two days the TV didn’t work and the front desk said they would call the provider. We had three rooms and no tvs worked so we knew it was the internet or service not our room. Our shower head didn’t have any pressure and when we mentioned it to the front desk they didn’t have maintenance available to look at it for a few days. My mom tried to get a glass of wine that was on the shelf and advertised and they didn’t have any wine left. Worst stay ever.

Friends_and_family Family

2/10

Poor

08 Apr 2026

Samantha

Very disappointed in our room. Hair on the wall of the shower, blood stains on pillow cases, room smelled musty, shower stopped draining, soap bar in shower actually fell off! Never again. Save your money and sanity and stay somewhere else.

Family_with_children

10/10

Exceptional

07 Apr 2026

Glenda

Breakfast was fresh made each day and a nice variety each day.

Family_with_children

6/10

Pleasant

05 Apr 2026

Hamid

The facility is quite old and needs an upgrade. The carpet is dirty.

Family_with_children

6/10

Pleasant

04 Apr 2026

Tosha

Breakfast was ok, room was dirty, no toilet paper in the room, hair in the tub and on the floor, and the guy at the desk front(late night) was rude.

Family_with_children

10/10

Exceptional

03 Apr 2026

Daylin

The staff was very friendly. The room was comfortable and clean. Breakfast was better than expected from a hotel. It was not a bad price either. It was everything we needed.
If I ever come back to Charleston, I would definitely stay here.

Partner

8/10

Excellent

03 Apr 2026

Tracy

I was only there overnight. Room was clean. Staff was friendly. There was only one elevator working.
I would stay again.

Friends

2/10

Poor

03 Apr 2026

Tiffany

Hotel.com didnt send over my reservation. The hotel charged me double for my stay. But before they charged me they locked me out my room. No one called me and I was so hurt. The staff was yelling with the rep from hotel.com.

Self

6/10

Pleasant

02 Apr 2026

Weldon

Upon arrival I could not access my room due to squatters. The night staff worked tirelessly to get me another room. The elevator was moving very slow both up and down. Again despite the two issues the staff was GREAT

Partner

8/10

Excellent

02 Apr 2026

Thomas

Everything was great except only 1 elevator was working and that one was barely working. Very slow.

10/10

Exceptional

01 Apr 2026

Michael

Hot breakfast buffet was great, with new choices each day. Parking lot was spacious & easy to navigate. Staff was friendly. Overall it was a great stay—we’d definitely go back again

Partner

6/10

Pleasant

31 Mar 2026

Brittany

Room smelled bad and refrigerator did not work in room.

Family_with_children

10/10

Exceptional

29 Mar 2026

Miguel

Great place

Friends_and_family Family

4/10

Poor

29 Mar 2026

Verified traveler

This hotel needs serious upgrades! The shower pressure is nonexistent, walls are thin, no USB/C cable in the room!

Family_with_children

6/10

Pleasant

29 Mar 2026

felicia

Goid breakfast, plenty of parking, nice staff

Partner

6/10

Pleasant

29 Mar 2026

Jessica

Nice selection for breakfast and kind staff. Parking was easy. The hotel seems a bit on the older side, but okay. If you’re easygoing, I can see you enjoying your stay, but if things like visible rust or older appliances bother you it may not be your cup of tea.

Family

2/10

Poor

29 Mar 2026

Odessa

The hotel gave away our reservation after we didn’t come on night one, even though we’d pay for the entire stay. They provided no notice of this until I tried to check in. The staff was not nice and offered no help or compassion. “We had it say and now we’re sold out”, was all we were told.

Family_with_children

6/10

Pleasant

26 Mar 2026

kenneth

Only one elevator worked. Carpeting showing age along edges.

Partner

10/10

Exceptional

24 Mar 2026

Mary

Staff was very friendly and helpful. And I love that the hotel was pet friendly for my 2 fur babies

Family_with_children

10/10

Exceptional

23 Mar 2026

Luis

Everything was really good!

Family_with_children

6/10

Pleasant

22 Mar 2026

Sheila

Elevator was slow and only one working. Carpet in room had burns and old.

Friends_and_family Friends

2/10

Poor

21 Mar 2026

Rami

The room were okay. But when we were trying to extend our stay for another night the staff were no help. They did offer anything. They basically said that you booked through Expedia you talk to Expedia. They didn’t even offer to book the extra night with them. So we booked the extra night somewhere else

Family_with_children

8/10

Excellent

20 Mar 2026

Aaric

The hotel was very clean and the staff were very kind to me and gave me recommendations for where to eat and where to visit. The amenities were easily accessible and fantastic. The location is close by to plenty of restaurants and attractions like Northwoods Mall! unless you are going downtown, you’ll have to take the highway. Getting to the hotel was easy, but a little bit tricky at times!

The only thing I had a problem with was the Placery. They offer a little menu and everything seems great, but anytime I tried to order food from there, it was never open. I recommend showing the hours for the Placery and/or updating the website to say that it is closed. That would clear up some confusion for travelers.

Self

6/10

Pleasant

20 Mar 2026

AIHUI

Staff was kinl

6/10

Pleasant

20 Mar 2026

Philip

They refuse to let you check your bag before the room is ready. I had to drag my bags around Charleston for eight hours from meeting to meeting. Entirely unacceptable amd the reason I could not stay here again.

10/10

Exceptional

19 Mar 2026

Roynette

Everything was great

Business