Name: Extended Stay America Charleston Airport
Address: 5045 N Arco Ln, North Charleston, 29418, US

4/10

Poor

10 Jul 2026

Karen

Don't fall for the price. Pest control needed. For few more bucks you can find a better place.

Friends_and_family Family

4/10

Poor

05 Jul 2026

David

Don’t bother booking!

Partner

4/10

Poor

05 Jul 2026

David

Don’t bother!

Partner

6/10

Pleasant

01 Jul 2026

Maggie

We had small roaches in our room

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Paul

Everything was brilliant

Partner

4/10

Poor

15 Jun 2026

amanda

We are pretty easy going when it comes to just a night stay while on roadtrips. But this wasn’t the best. I get that it’s an old building and didn’t expect much, but felt icky in surroundings, a lot of other guests smoke of all kinds everywhere, and then the roaches.
We stayed but with caution.

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Aisha

My legs everything your staff was cool it was a easy check in process the room was clean no bugs I had a good time and I will be back. Also the lady at the front desk she had a good personality.

Friends

2/10

Poor

01 Jun 2026

Eduardo

Poorly maintained property, all carpets smell really bad, the room kitchen floor was oily, the stove was taken apart and not working, the AC vent was really dirty, the morning staff was unfriendly.

Partner

2/10

Poor

26 May 2026

gricelda

I didn't like anything about this reservation, a hotel full of cockroaches, with a lot of musty smell, they don't change your towels, in the publication it says that it's with breakfast included and they only put coffee.

Family_with_children

4/10

Poor

25 May 2026

Tricia

Cleanliness:
The hotel looked clean and welcoming. The eating area s well. However, during breakfast we saw a wandering tenant walking on the wall while we had breakfast. The room seemed clean but the only overhead lighting was over the kitchen island so we didn't see clearly. The bathroom looked clean, and so were the towels. There was no issue until we met a few tenants later that night.

Other tenants:
We checked in before 7pm and left at 740pm to check out the sunset near the pineapple fountain then dinner. But when we arrived after 11pm, there were roaches. Lol. Our friends in another room found dead roaches so they were upgraded but when they returned, they also found roaches.

Well rested? No.
The pullout sofa looked decades old with stains and bursting thread seams. And after seeing cockroaches, no one dared pull out the sofa to sleep. So I slept on the love seat as is with my luggage as my pillow and the actual pillow between me and the backrest of the sofa.

Extended stay residents:
Maybe these residents (>1 week) should always be settled on the ground floor only, or the top floor only!?

Recommendations:
Shut down reservations for 2 weeks.
Pay employees during shut down
Engage pest control and thorough cleaning and have certain staff and management inspect before final payment.

Friends

4/10

Poor

24 May 2026

Judith

Roach motel times 10. We spent the early morning killing roaches. Asked other quests if they had the same problem. They all had roaches. I'm so glad I only booked 1 night

Partner

2/10

Poor

23 May 2026

Robert

Room was disgustingly. Extremely outdated. The worst part was seeing 3 cockroaches scurrying around in the morning.

Self

6/10

Pleasant

22 May 2026

Tina

Breakfast was laughable.....nothing to offer but pre packaged junk food. Rather than advertising breakfast it would be better to call it snacks.
The area around the hotel did not feel as safe as we would have liked. There were a lot of men standing around outside doors and there was some \"drama\" taking place at the time of check out. Not likely to return here.

Partner

6/10

Pleasant

17 May 2026

Kindle

N/A

Family

4/10

Poor

16 May 2026

Taryn

Pro’s: quiet, comfortable bed, close to amenities, no bedbugs (I was worried upon arrival).

Con’s: dirty (walls, windows, overall), hallways smell of smoke, elevator (never cleaned?), no hot water, bathroom lighting very dim

Room 337 should be cleaner than most as I purchased some cleaning supplies from
nearby Walmart and gave everything a good wipe down.

You get what you pay for in most cases, so this stay actually should have cost less than an already ‘cheaper than most’ rate. Was on a budget so had to commit to this stay once I arrived.

Would not stay again. Would not recommend.

Self

4/10

Poor

07 May 2026

Sherri

Roaches. Dated and in bad shape. Attempts made to keep it clean

6/10

Pleasant

27 Apr 2026

Alison

Arrived late, and didn’t realize the front desk closed at 11pm. I also missed seeing the sign on the other side of the lobby that had late check in info. I hope they may consider moving the sign in front of the desk area!! Friendly staff the next day. Room was clean but had some broken fixtures (such as TP holder).

Self

2/10

Poor

23 Apr 2026

ANTONY

Awful everything about this place was bad !

Self

8/10

Excellent

19 Apr 2026

Thomas G

Inexpensive, but comfortable room with mini-kitchen & seating area. \"Breakfast\" was coffee & muffins. Location is close to shopping & restaurants with relatively easy access to interstate highways. If you just need a place to sleep but with few other amenities, this inexpensive choice may suit your needs as it did mine.

Self

2/10

Poor

11 Apr 2026

Amanda

Bedbugs roaches my son was bitten all over

4/10

Poor

29 Mar 2026

THOMAS

coffee and nutri-bar, small packaged muffin

Family

2/10

Poor

29 Mar 2026

Margaret

The room was terrible. The smoke detector was torn out of the ceiling, there were tease smudges on the windows, and mold growing under the sink. There was no hot water! And no one to tell because the front desk closed at 11:00. Definitely not a good place to stay!

Partner

6/10

Pleasant

19 Mar 2026

Charlene

Although i knew it was an extended stay, i was very surprised to find nothing in the kitchen, yes you could call down, if the staff was there, for necessary items, but whats a coffee cup worth without a coffeepot and coffee. Breakfast an hour in, was out of hot water for oatmeal and or grits, coffee was very strong, not much selection for muffins. Bed was comfortable, bathroom had soap and shampoo, plenty of towels for our 3 night stay, we knew there would be no housekeeping, so kept our trash emptied, but again no papertowls or wipes of any kind to use, no dishsoap to wash dishes or use dishwasher. I will not stay at another extended stay again, i guess i just didnt know what to expect.

Family

2/10

Poor

13 Mar 2026

Stacy

Room was old, broken drawers, paint peeling. The bed was on a slant and very uncomfortable.

Partner

2/10

Poor

13 Mar 2026

Amanda

The room was gross. Don't stay here.

Partner

4/10

Poor

07 Mar 2026

Angela

•The first thing as we walked through the entrance it smelled like marijuana. Both on arrive and when we left.
• The receptionist was nice upon check in.
• The room floor was very sticky, and I’m not sure if was what they mopped with but our shoes stuck to the floors.
• There was just a few ants in the bathtub when we got there and the next morning there was a small roach in the tub.
• All night long you can hear people walking, running upstairs and doors opening and closing.
• You also hear the airplanes taking off and landing near by.

The only positive thing about our stay was that it was close to the Tanger Outlets and restaurants.

4/10

Poor

05 Mar 2026

Eleanor

No breakfast and room had a pullout couch w no mattress. We has to move to another room

2/10

Poor

11 Feb 2026

Geoffrey

Arrived with a prepaid reservation on hotels.com and at first it took a half hour for someone to arrive at the front desk. Then there was no record of my reservation and the manager said he didn’t honor prepaid and had cancelled my room. Credit card was charged and disputed

10/10

Exceptional

06 Feb 2026

Katherine

Outside of the wall needing a little attention it was a nice room. I'll be staying there again because the bed was so comfortable I didn't want to get out of it:)

Business Self

2/10

Poor

26 Jan 2026

Craig

Dirty bad service and the place is sketchy

Business

6/10

Pleasant

24 Jan 2026

sheldon brown

I waited at the front desk over ten minutes before someone came from outside. Parked on the side of the building and tried to enter but only can enter the building through the front door . The room was pleasant and that’s my review

Friends_and_family Family

6/10

Pleasant

21 Jan 2026

Joseph

Room was in very used condition. Cleaning could be better and mattress should be replaced

Business

6/10

Pleasant

18 Jan 2026

Rabinath

Heating unit didn't have filter and cover

6/10

Pleasant

06 Jan 2026

Cassie

The front desk women were great ! Very pleasant and helpful The room was ok but not the cleanest. I would stay again the price was great . It’s in a good area close to outlet mall and lots of restaurants.

Self

8/10

Excellent

19 Dec 2025

Elizabeth

Staff was extremely accommodating. The room initially issued had some minor housekeeping that had been neglected. They switched my room and everything else went beautifully. They were very gracious and accommodating.

Business

8/10

Excellent

14 Dec 2025

Laparrious

Everything was good , would stay again

6/10

Pleasant

06 Dec 2025

Corey

dated and smelled musty but otherwise fine. you get what you pay for

2/10

Poor

21 Nov 2025

Javier

Room 313 infection small roach. The elavator nasty. Bathroom and kitchen with roach everywhere.

Business

4/10

Poor

08 Nov 2025

Jeff

Room was filled with bugs every night and just very dirty! Also smelled like a weird smell. Would not recommend

Leisure Friends

4/10

Poor

07 Nov 2025

Christopher

Aged needs refresh

Partner

8/10

Excellent

07 Nov 2025

Sharon

Bathrooms need to be cleaned better
Lamps were broken but worked

Business

2/10

Poor

21 Oct 2025

Scott

Cockroaches and an awful smell immediately noticed upon walking in.The doors were dirty, sticky floors and cabinets falling apart. What’s even worse is not even a coffee pot or utensil.

Business_and_leisure Family_with_children

2/10

Poor

15 Oct 2025

john

Room Deplorable, NOT having that!

I went to check in, and the hotel only uses 2 rooms that are pet friendly. One was messed up, from the discussion I was listing to, and the other was unavailable. The desk clerk (Asia) said that I would have to find a different hotel. She could tell by the look on my face that I wasn't pleased with that answer, so she said she would have to call the \"Boss Lady\" and see if they could use the second room. She relented and let us have the room. I quickly deposited my luggage and left, not very happy with the room. The floor was oily, bathroom was filthy, and the security latch was broken off the door laying on the counter. I mentioned that to the desk clerk on leaving to be sure she didn't think I had done that. I was in a hurry as my wife was in the hospital and we had to go get her. I described the room to her and when we arrived smokers were smoking outside the room drawing it in and she wasn't having any of that. So, I went to the front counter and Asia was still working and explained that we couldn't stay in such a room. She said she would reverse the charges and I would get a refund. According to Hotels.com policy, refunds would be issued within 24 hours. IT WASN'T! The ONLY thing positive I have to say is that Asia was very pleasant to work with. She mentioned it was a third party reservation that it would take some time to remedy, however the pet deposit was made directly to the hotel, and still haven't heard back from them on that either!

Partner

6/10

Pleasant

13 Oct 2025

Ryan

The hotel was quite run down. The staff tried but it was evident they needed more staff and better conditions. The walls all needed to be painted. Our couch in the room had 2 large holes, the hotel itself was very run down all together.

Partner

10/10

Exceptional

14 Sep 2025

Nicole

It was a good quiet place.

10/10

Exceptional

13 Sep 2025

Nicole

Lovely staff.

8/10

Excellent

31 Aug 2025

Lorine

We enjoyed our stay at the Extended Day. The only thing was the bathtub. It either had a stain or rust but it looked gross!

Leisure Family

10/10

Exceptional

14 Aug 2025

ARFILIA

There’s a lot of seemed like homeless people staying at the place

4/10

Poor

07 Aug 2025

Lori

The convenience was great, but the lack of cleanliness was disappointing.

6/10

Pleasant

06 Aug 2025

Paige

Not too bad for the price.

Leisure Friends

2/10

Poor

03 Aug 2025

audrey

worst hotel!

The hotel sucks. Got delayed at airport needed a room, booked online only to call and find out have to check in before 1 am or hotel is locked down and not fighting to get refund.

Self

6/10

Pleasant

15 Jul 2025

jean

Unhappy Traveler

My stay was not what I expected. I was disappointed with the cleanliness of the hotel and the cleanliness of my room. As a single female traveler I did not feel safe. The bed and pillows were not comfortable. The refrigerator had baby roaches, the water was not hot for my shower. For the price that was charged I expected more. Needless to say I will not stay at this hotel again

Self

4/10

Poor

06 Jul 2025

Ashutosh

Terrible experience with Staff, Room was good.

We stayed there for three nights, and below is our feedback.

pros:
1. room was clean, and as per description.
2. Close to airport and gas station, Walmart, outlets from shopping pov.
3. distance from Charleston downtown is ok - 20 mins drive minimum to go to any spot.

CONS:
1. Customer service was very terrible. We reached early and was informed that room will be ready within 2 hours which is before checkin time. we went to roam around city and came after 1.5 hours of checkin time and got to know that room is still not ready and will need another 20 mins. we wanted to freshen - up and get some rest for evening but no options even no pubic restrooms. Up on asking to front desk lady - she bluntly said you can check out if you want, we were driving all day and at then end if you hear this is not at all good.
2. we got two room keys one of which never worked, which is ok.
3. Description says inside property is smoke free but could smell every where.
4. Pans and Pots were available for purchase - I don't expect this in suits, not mentioned in description too. even coffee maker was not in room/no kettle.
5. Check out experience was also same. No one as at front desk for 30-35 mins from time given. and it was not mentioned to leave room keys in room, we waited.
while telling about feedback of checkin she started making excuses and was not ready to listen at all.

I won't recommend this place as you don't want to ruin your mood at start of vacation and leave with same experience

Partner

2/10

Poor

05 Jul 2025

Sandeep

Don't recommend for family. Very Bad smell, dirty, bathroom doors don't work, fridge is unplugged. Overall terrible experience.

Leisure Family_with_children

2/10

Poor

01 Jul 2025

Dorothy

The property was unkept and there were bugs everywhere, including the bed, refrigerator, and microwave.

Business_and_leisure Family_with_children

6/10

Pleasant

13 Jun 2025

Joseph

Hotel staff apologized in advance that there was no dishware/silverware in the room. The shower curtain was barely long enough to keep the bathroom floor from getting wet. There were two bath towels and two washcloths but no hand towels. The TV control did not work, so the staff provided another. The TV worked for one stint and would not turn back on thereafter; I did not bother the staff to fix it. The bed was comfortable.

Leisure Self

10/10

Exceptional

11 Jun 2025

ALEXANDRIA

Clean rooms and friendly staff

6/10

Pleasant

06 Jun 2025

Eric

It was adequate for our quick weekend stay. It was nice to have shopping and restaurants nearby, but the room/building itself was very average. Lots of people loitering around outside at all hours.

Leisure Partner

4/10

Poor

28 May 2025

Parita

Old property. Rooms need renovations. Bathroom didn't have a vent and shower also had many issues.

Mattress were uncomfortable and slanted

4/10

Poor

26 May 2025

Jessica

Small parking lot, parking was free. No ice machine, no pool or hot tub. Great location near restaurants and shopping centers. No dishes or silverware. No trash cans. Housekeeping only available every 2 weeks. 4 floors only. Dirty elevator. No access to the gym. Laundry room and vending available. Rooms were clean. Small beds semi-firm. Property stated free breakfast, and it wasn't available.

Leisure Family

2/10

Poor

25 May 2025

Evan

Disgusting

Leisure Partner

4/10

Poor

25 May 2025

YOLANDA

We need to start with the disclaimer that this is a very economical place; the saying applies “…you get what you pay for…”. The best thing of this place was Asia, the front desk clerk: courteous, knowledgeable, kind. All else is below average: the room decor is a visit to the 1970s. The first thing is that the kitchen is empty! Not a cup, not a pan, not a fork! Forget about a toaster! It had a two coil burner, a mini microwave and the fridge. If you want anything, it is for an additional cost. The bathroom was dirty, the curtain was place so high that when you took a shower all the water ended up on the floor, not the tub side! The floor in general was so very dirty!!! I dropped some water and when I went to dry it up the napkin came up brown in color!! The most annoying thing was the door key card and the lock. I had to go every single day once or twice to remake the key cards. I kept them away from my phone and still…. There was a morning (6am) that after walking the dog I could not get in. I had to wait 30 mins for someone to come down (desk is closed until 9am) to remake keys for me! Safety wise, I was never in danger. I walked two miles every morning and never saw danger… Stay at your own risk!

Business Self

4/10

Poor

24 May 2025

Lesley

Furniture needed cleaning and carpet was dirty. Saw several roaches during my stay. Exterior was clean and nicely kept and AC worked well.

Business Self

2/10

Poor

16 May 2025

Verified traveler

Don’t stay here if you don’t have to….

Room had bugs when we arrived and the floor was dirty. Shower was unclean and had hair. The elevator opens on its own all the time. The front desk attendant is a hit or miss as to whether someone would be there and the exterior card access doors do not lock overnight so anyone can walk into the hotel at any time which is not very secure.

4/10

Poor

16 May 2025

Benjamin

It’s ’a-room’ .. and that’s it

Leisure Self

6/10

Pleasant

16 May 2025

Verified traveler

A step away from a hostel

Not like ANY Extended Stay I've stayed at. Will never do the \"America\" ones again. If there's a kitchen, I'd want to maybe cook and not have to buy pots etc to do it while traveling (then do what...pack the pots, silverware etc to try to travel home with??). Not catered for the vacation traveler.

4/10

Poor

04 May 2025

Tara

😂

2/10

Poor

03 May 2025

Shannon

The staff were nice and you could tell they tried to clean, but it was so old and in such bad shape, it was almost impossible to look and feel nice. It smelled from being old, there was weed smell coming from multiple areas and I felt so not safe, we left before we could go to sleep

Friends_and_family Family

2/10

Poor

25 Apr 2025

Priya

Front office was closed most of the time. Reached the hotel around 11 PM and there was no one to give the keys. Had to call the number and had to wait for 20 mins to get someone on the phone who can give the keys.

The elevators were broken for around 25 mins, I was travelling with my parents who are 75 years old who cannot take the stairs and since the front office was closed we had to just wait for the elevators

Business_and_leisure Family

6/10

Pleasant

19 Apr 2025

Todd

Near a god driving range

Leisure Partner

2/10

Poor

15 Apr 2025

Celsey

Don't stay here! An hour after my boyfriend and I checked in, we found German cockroaches on the walls, under the wallpaper, and under the furniture. We did not feel comfortable staying there, so we left. The property would not give us a refund for the night. Appliances and vents were dusty and covered in a yellow layer of tar from smoking. Stay elsewhere in the area!

Business Family

2/10

Poor

14 Apr 2025

Karen

I reserved two rooms, one room was to be on the bottom floor and handicapped accessible. It was not. The handicapped room was given to the other couple that came with me and it was on the second floor.

My room, although on the bottom floor, was dirty and had roaches. It had mold on the refrigerator, the carpet was grimy and dirty. The carpet's black grime was on the bottom of my three year old grandson's feet and I used the one washcloth I was allotted to clean his feet. There were live baby roaches in the bathroom crawling around. The sink did not have a drain stopper. It was advertised on the Expedia website as a suite with a fully equipped kitchen, and there was a sign in the elevator stating the same thing. It was not. I was given the choice of buying ONE set of dishes for ONE person and a small set of cookware for an additional fee or I could go to a local store and buy what I need. It was also supposed to have a dishwasher, it did not have one.

For the amount of money I paid for these rooms, I feel that I should have been given what was advertised and it should have been much cleaner than it was. I have pictures of the dirt and dead bugs that I want to submit.

Not that it will matter to whomever reads my review, but I will never ever stay here again and I will not recommend your establishment to anyone if they were to ask.

Karen Pothier
[email protected]

Leisure Family

8/10

Excellent

13 Apr 2025

Sheree

Sheree S.

Overall, our stay was ok. In my room with King size bed it had areas for improvement. In the other room with two double beds it had a plumbing issue and there was no fitted sheet for sleeper sofa. The facility advertised complimentary breakfast, there wasn’t. Laundry service available but didn’t work properly. So I give one room a 7 and a 6 for the other. The staff…Ms.Asia was.very personable and extremely nice. It was decent. It had a lot of men, especially, but people who lived there. But most were friendly.

Friends_and_family Family

4/10

Poor

08 Apr 2025

Joseph

Not Happy

Terrible. Smelled like marijuana, people hanging around in the parking lot, and rooms were in bad condition. It’s obvious the owners do not care to renovate this property. Will not use an Extended Stay in the future. This property sets a bad example for the franchise. I travel frequently.

Business

2/10

Poor

08 Apr 2025

Shavon

worst day ever

They told us it was too late to check in when I’ve called the hotel a day before to let them know that our flight arrived at 11:50 PM and we will head there from the airport. They left us with nowhere to go a family of 12 with children. They gave me to run around over the phone. The person who works overnight wouldn’t come down and talk to us they said they can put us somewhere else but they only have one room and that would not accommodate us. I end up having to call our hotels in that area and this is after 12:30 AM to find somewhere for me and the children to sleep

Friends_and_family Family

4/10

Poor

05 Apr 2025

Karen

Dingy, frig leaked water o the floor. Nobody at front desk. elevator didn’t work. The reviews seem very faulty.

2/10

Poor

31 Mar 2025

Chris

I would never stay here or recommend this location. Run down, dirty, smells like weed and cigarettes. too many people just hangin around outside.

Business Self

10/10

Exceptional

28 Mar 2025

Emil

The manager is amazing and the place is great

Emil popko

2/10

Poor

24 Mar 2025

thomas

Don’t check in late or you’re in trouble

Could not check in we arrived after midnight and no one was available to check us in. We had to go to another hotel—Marriott residence inn—extended stay really let me down—they do not help late arriving guests—-they don’t like late airplane flights I guess-terrible experience-terrible service

Friends_and_family Family

10/10

Exceptional

20 Mar 2025

Kellie

Quiet and clean room.

Leisure Family

10/10

Exceptional

15 Mar 2025

Raymond

Good

Business Self

6/10

Pleasant

10 Mar 2025

Dekala

I mean I guess you get what you pay for. The stay was only $100 for the night. Not as good as I was expecting but it’s whatever.

Leisure Self

10/10

Exceptional

09 Mar 2025

Kimberly

Couples Retreat

Very clean and conveniently located near everything. If you're not particularly fond of the airport being close by and seeing the planes flying low for landing wouldnt recommend that area. But, was a very nice and enjoyable trip.

Partner

2/10

Poor

08 Mar 2025

Scott

The room smelled terrible, there was actually a cockroach on one of the beds, staff not very pleasant, bathroom was very unpleasant, very umsafe feeling throught the parking lot. If we weren’t so exhausted and didn’t have an extremely early flight, we definitely would’ve found other accommodations.

2/10

Poor

08 Mar 2025

Steven

It is filthy, bed bug and roach infested, dirty and run down. The smell of pot can be sensed strongly in the hallways. The only positive thing is that the staff were helpful.

Leisure Pet

4/10

Poor

02 Mar 2025

Verified traveler

Felt dirty the whole time

It looked run down and out of date , there were roaches , weird smell in the hallway and room. 0/10 would not recommend

Friends_and_family Family

10/10

Exceptional

28 Feb 2025

Olga

Relaxing

Absolutely wonderfully staff everyone is very attentive and friendly. Clean comfortable place to stay.

Self

4/10

Poor

23 Feb 2025

Geraldine

Room is smelly , kitchen cabinet and stove are scary to used due so old...uncomfortable bed

Leisure Family

10/10

Exceptional

16 Feb 2025

Julie

Very nice room. Clean, comfortable. I love the kitchen area

Leisure Self

2/10

Poor

15 Feb 2025

Jackie

This hotel was filthy. Didn’t stay the night.

Friends_and_family Family

8/10

Excellent

31 Jan 2025

Patrick

Quick stay

The staff were nice when checking in. The room was nice but glasses should come in the room especially when there is a kitchen. The shower did not work correctly and the towels were not that nice. Overall not bad for the price and a quick stay.

Business

8/10

Excellent

26 Jan 2025

Darin

About what one would expect for the price, which was the lower one in the area. Would have been nice to have in room coffee, perhaps some shampoo too. There was an area for the typical breakfast buffet, but they choose not to offer one for some reason. Also, the room had a kitchenette, but the microwave didn't work at all. Just glad we didn't buy hot pockets or something and only needed to warm up pizza. Otherwise a okay.

Leisure Family

2/10

Poor

22 Jan 2025

Santosh

Please know that despite being charged for the night stay, we could not check in at the hotel at 11:30pm because the hotel front desk was closed. I have taken pictures of the closed front desk with a board stating that the person will return soon. I waited for about half-an-hour or longer before calling the Extended Stay telephone 1 843-740-3440 on my itinerary page, but the person on phone could not locate the front desk person either. He therefore asked me to find another hotel for the night (which was very inconvenient) and asked me to reach out to the hotel again later during day time to report this situation and also to ask for REFUND.

I have already messaged the hotel through Expedia chatbox three days ago, but haven't heard anything back yet. I hope I will get the refund for my \"showing up\", which the hotel assumes as \"no show\" for whatever reasons.

Leisure Family

6/10

Pleasant

04 Jan 2025

Molly

Though staff said it was freshly cleaned, the room was not clean. There was a weird substance on the floor that got tracked all over the room whenever we walked. Multiple roaches in the room.

Ms. Asia at the front desk during the daytime was very helpful. But the other front desk staff were not. We got caught in traffic and called to request a late check in. We were told someone would be there to let us check in. But when we arrived, the front desk was closed and locked -- leaving me stranded with four children and nowhere to stay that night.

Friends_and_family Family

6/10

Pleasant

31 Dec 2024

Katrina

no hot water

10/10

Exceptional

08 Dec 2024

ericka

Very nice and clean. Safe area . Very relaxed

Business_and_leisure Family_with_children

8/10

Excellent

25 Nov 2024

Sanjeev

Clean and nice!

2/10

Poor

07 Nov 2024

Connor

Ive seen some pretty rough hotel rooms in my career industry, but this has topped the list. I have stayed in an Extended stay before and had a quite pleasant experience, so I chose to again. Day shift staff were rude and unprofessional. The room was unkept, with dead roaches in the bathtub and smelled of marijuana. Upon arrival it took almost an hour and 1/2 to even get to the room because we had to wait for the manager to arrive because the night shift employee was asleep in a room.
Do NOT recommend.

Leisure Family_with_children

2/10

Poor

03 Nov 2024

Nerrisa

Don’t suggest that you visit this place

Leisure Partner

2/10

Poor

27 Oct 2024

Joshua

My door was kicked in and looked like they tried putting lock bock on but the lock was unlockable, I was supposed to be checked in for two days but I checked out an hour after my check in… still haven’t had anyone respond to any of my messages even Expedia.