Name: Aloft Charleston Airport & Convention Center
Address: 4875 Tanger Outlet Blvd, North Charleston, 29418, US

8/10

Excellent

01 Aug 2026

Allison

Clean room, good location, bed was a bit hard

6/10

Pleasant

31 Jul 2026

Glenn

Good for a short stay.

10/10

Exceptional

27 Jul 2026

Brittany

Great location! Friendly staff!

10/10

Exceptional

26 Jul 2026

brianna

Staff was great! Will stay again.

8/10

Excellent

24 Jul 2026

Stephen

Great location, very clean, well priced!

10/10

Exceptional

22 Jul 2026

Marilyn F

The breakfast bar was very limited, but in the evening the bar staff and bar area was very nice.

8/10

Excellent

19 Jul 2026

Emily

Jeff at the front desk was very friendly and the rest of the staff was very great! Our room was clean. I would recommend shelves in the shower so you can put your products on, as there were none and I had to put them in the floor. The hotel was very clean.

Partner

10/10

Exceptional

15 Jul 2026

Nathalie

Very clean hotel. Nice bar. Friendly staff.

Self

10/10

Exceptional

12 Jul 2026

Kim

Staff was helpful and friendly. Bartender great!

Partner

10/10

Exceptional

04 Jul 2026

Charles

Nice

Self

10/10

Exceptional

02 Jul 2026

Stacey

Great property. Clean. As advertised

8/10

Excellent

23 Jun 2026

Kelcie

I love staying at Aloft. I did see a roach in the room literally right before we left to check out but hey at least it stayed hidden until then. Everything else was nice.

Friends

10/10

Exceptional

21 Jun 2026

Thomas

Property was clean and staff was very friendly, room was clean and hotel lobby smelled amazing

Family_with_children

6/10

Pleasant

17 Jun 2026

Matthew

There was duct tape on the bathroom door holding it together. There are much nicer hotels that I would spend my money on next time.

Family

8/10

Excellent

15 Jun 2026

Kristi

Clean, comfortable, ideal location for airport, reasonable prices, close to shopping and food. We would stay again.

Partner

2/10

Poor

14 Jun 2026

Leslie

The entire property is run down. The staff was very friendly and helpful but that’s the only thing going for this location. We were there for two nights. Our AC was checked twice because it wouldn’t get below 76 in the room. Both times they said cold air was coming out and there was nothing they could do. Sleeping in a hot room and waking up drenched in sweat is not my idea of ok! Do not recommend at all, and I NEVER leave reviews of any kind.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Jynavia

Beautiful hotel and the location is perfect.

Partner

6/10

Pleasant

01 Jun 2026

Patricia

NO microwave in the room!

Partner

10/10

Exceptional

01 Jun 2026

Ryan

Easy check in and nice pool.. super close to tanger too!!

Partner

10/10

Exceptional

01 Jun 2026

Ronald

Perfect location. Staff great. Property well maintained. Safe.

Self

6/10

Pleasant

31 May 2026

Lindsey

Aloft is an old rundown hotel they tried to slap some paint on and some plywood to make look fancy but missed the bar

Partner

10/10

Exceptional

25 May 2026

Pamela

Front desk staff was very helpful, housekeeping was on the ball and very pleasant. Housekeeping supervisors were in the ball to be sure everything was ready for guests.

Self

4/10

Poor

24 May 2026

Nathanael

The mattress had deep stains that were hidden by the sheets. The bathroom door was missing a cover that exposed a dry adhesive. It was scratchy and seemed unsafe.

Self

8/10

Excellent

07 May 2026

Robert

Ms. Emani took care of us at the bar.

Friends_and_family Family

10/10

Exceptional

05 May 2026

Connie

My stay was uncomfortable overall. When I went downstairs to purchase two sodas at night, I was told I had to either pay with cash or charge it to my room—even though I had already paid with a card upon arrival, which was confusing.
The room itself felt very stuffy and damp, and it triggered my allergies. I later realized the hotel is pet-friendly, which I wasn’t informed about beforehand. While I love animals, this can be an issue for guests with allergies. It would be helpful if the hotel designated specific rooms or areas for guests with pets and separate ones for those without, to avoid discomfort from pet hair or allergens.
Additionally, the property seems outdated and in need of renovation. The ceiling, in particular, gave the room an unwelcoming feel. Considering the cost of the stay, I expected a much better experience. Overall, there is definitely room for improvement.

Family_with_children

8/10

Excellent

04 May 2026

deborah

There is no breakfast. The room was clean, bed was comfortable. Staff was friendly and helpful.

Self

2/10

Poor

28 Apr 2026

Jorge

This place was a disaster- run away.

6/10

Pleasant

19 Apr 2026

Christopher

Limited staff means you’ll be waiting for someone to staff the front desk. Needed to use a dryer, there’s only 1, and it’s non-functioning. Room was just fine, one of the light fixtures didn’t work so the room was fairly dark unless you turn on a bright light in the headboard that projects upward. Couldn’t find an ice machine so needed to ask the bar for ice (which of course they provided).

Family_with_children

6/10

Pleasant

14 Apr 2026

Craig

Everything good but over 1 week later still have not received back the funds held for incidentals.

6/10

Pleasant

13 Apr 2026

Kimberly

It's clean and modern. There isn't an outdoor pool or free continental breakfast. The staff at the desk seems to dress without uniform so you're unsure if they work there. Amber was excellent though and helped fix my bathroom door very promptly. The patio was very comfy. This hotel is close to a very nice mall. If you're a light sleeper, bring earplugs because of the jets, loud cars, and loud people in the hallways late at night. Affordable price!

Self

4/10

Poor

06 Apr 2026

Beth

Our room smelled like stale cigs. I am pretty sure our bed had bed bugs - I woke up with weird looking red bites. The staff were friendly and accommodating.

Partner

10/10

Exceptional

05 Apr 2026

Jenny

Airport shuttle ready and waiting at 6 am. Pool was pretty, warm and clean! The room was clean and cute! The staff was very friendly, personable and helpful. Didn’t have ice on room floors would be my only complaint. Did offer to bring some to the room though

Friends_and_family Family

8/10

Excellent

22 Mar 2026

Nikole

Clean room, great for one night stay

10/10

Exceptional

18 Mar 2026

Thelma

Excellent stay

Friends_and_family Family

6/10

Pleasant

16 Mar 2026

George

Towels really need to be updated!!!’

Friends

10/10

Exceptional

16 Mar 2026

Seth

Very spacious, clean, an amenity filled hotel/room. Would definitely stay here again. Staff was solid, easy trip into Charleston. All good things.

Self

4/10

Poor

11 Mar 2026

Robert

Breakfast bar. Coffee. No creamer. Syrup and waffle maker. No batter. Dry cereal. No milk.

Lack of towels. Bathroom soap dispenser didn’t work. No night light. Room was pitch black when lights off.

Made for an uncomfortable stay.

Friends_and_family Family

2/10

Poor

09 Mar 2026

Mary

Okay

Friends_and_family Family

6/10

Pleasant

09 Mar 2026

Christine

N/A

Friends_and_family Family

2/10

Poor

08 Mar 2026

JiaJia

We drove four hours to check in and had the reservation booked for weeks since we were going to a concert nearby, the front desk informed me at check in that our room was cancelled. We checked in at 630pm and the front desk said the hotel overbooked and our room was cancelled. They had sent me an email at 6pm that day saying the booking was cancelled. I had booked it weeks prior because it was near the venue where I had tickets to a concert. The Aloft front desk did not seem to be sorry about this huge inconvenience and did not offer any help. I had to rebook a hotel in a different location completely and spend almost $400. When I contacted hotel.com they said they could only offer me $25 credit! That is nothing as they should of paid for my last minute booking. DO NOT BOOK YOUR ROOM THINKING IT IS A GUARANTEED THROUGH HOTELS.COM. I WAS TOLD USING A THIRD PARTY IS WHY THEY GIVE UP ROOMS WHEN THEY ARE OVERBOOKED BECAUSE BOOKING THROUGH THE HOTEL DIRECTLY IS YOUR SAFEST OPTION.

Friends_and_family Family

4/10

Poor

08 Mar 2026

richard

Bathroom son faucet completely broken, no soap in dispenser, rooms designed strangely, cheaps looks for $228+tax for 2 adults. Besides that the staff was excellent.

Partner

10/10

Exceptional

03 Mar 2026

WILLIAM

The only thing that was horrible were the airplanes flying directly overhead

10/10

Exceptional

03 Mar 2026

dorothy

We returned to the Charleston airport and called for the shuttle and he arrived in about 10 minutes, it was very convenient

Partner

6/10

Pleasant

01 Mar 2026

Kennedy

It was a big bummer that the airport shuttle didn’t run late into the night (huge part of why I choose the hotel and ended up having to pay for an Uber) and the room smelled like sweaty socks

Self

10/10

Exceptional

25 Feb 2026

Andrew

Stayed for two nights great experience

Friends_and_family Family

10/10

Exceptional

25 Feb 2026

dorothy

Staff was great, room very nice and spacious
Great location

Partner

8/10

Excellent

25 Feb 2026

Jeffery

Had to ask for daily coffee

8/10

Excellent

23 Feb 2026

Rebecca

Very friendly staff. Comfortable room

2/10

Poor

15 Feb 2026

Richard Brown

No good breakfast. What ever you can get out there lil coolers for breakfast. It sucks, for it to be a beautiful hotel .

4/10

Poor

15 Feb 2026

hunter

Our shower head was broken and the iron messed up one a dresss

2/10

Poor

08 Feb 2026

Jeff

Room located on 2nd floor by the noisiest elevator I’ve ever encountered. There were 2 elevators and the one with 2 doors was LOUD and ran all evening. Coffee in room was replenished with decaf instead of regular. ZERO USB ports for charging phone. It’s 2026. Coffee in lobby was empty twice in the morning during my four day stay. Mattress terribly uncomfortable. Refrigerator in room frozen coils. Too much parking reserved for “hybrid” vehicles making for long walks and difficult parking. Television picture terribly low quality. No clock in the room. It’s just not a good hotel for more than a one night stay.

Business Self

10/10

Exceptional

07 Feb 2026

Alexander

Room was great, shower was the best I’ve had in a normal hotel ever. People complain about the airplanes but I love them.

Business Self

10/10

Exceptional

26 Jan 2026

Dalan

staff

Leisure Self

10/10

Exceptional

26 Jan 2026

DeLisa

The staff are phenomenal!

Family

4/10

Poor

17 Jan 2026

Bridget

The room was clean, toiletries were very good amenities were well kept! Bed comfort was average! But my biggest complaint was Staff was not welcoming when checking in almost made you feel like you were in inconvenience and the room had this odd windows from the shower to bed area and despite the film you could still see throw. Not idea for anything other then a king suite

Leisure Family_with_children

10/10

Exceptional

16 Jan 2026

Derrick

I enjoyed my stay for a week. The staff is excellent. The amenities are great. Convenient location. Clean rooms. My only drawback was that the breakfast was kind of expensive. For such a nice hotel you would think it would have a continental breakfast bar.

Business Self

10/10

Exceptional

05 Jan 2026

Anthony G.

Amazing staff, great location, clean rooms combined with a reasonable rate make A-Loft North Charleston an excellent choice for your travel needs!

Leisure Self

2/10

Poor

05 Jan 2026

Ronald

DO NOT STAY HERE! This was our worst hotel experience ever with a Marriott Hotel. We checked in late on a Sunday evening for 2 nights. When we opened the hotel room door we noticed immediately that the toilet seat was up, there was urine on the back of the toilet and the shower tile and grout was filthy. Because of our late arrival we waited to talk with the front desk in the morning. The clerk at the front desk took our phone number and assured us that the head of housekeeping would reach out to us. While we were talking to the clerk, the head of housekeeping came out and we shared our concerns with her about the condition of the room. She assured us that the matter would be taken care of that day. I expressed that we never experienced a Marriott Hotel in such bad condition. When we arrived back at the hotel late Monday evening the room was untouched...bathroom towels still on the floor, toilet still dirty and shower disgusting, bed unmade, floors still dirty. We complained to the front desk and they said we would have to come downstairs to get fresh towels and that there was no manager on duty until the morning. We had an early flight and had to leave the hotel at 5:15 am, but left our phone number at the front desk requesting a call from the Hotel Manager. We never received a call. When we tried calling the phone calls did not go through. I have followed up with Marriott Customer service and filed a case as I am sure Marriott would follow-up on this situation.

Partner

10/10

Exceptional

26 Dec 2025

Jill

Friendly staff.

Leisure Family

10/10

Exceptional

23 Dec 2025

Cory

The staff was super polite and helpful and the room was spotless. It was a fantastic stay.

Business Pet

10/10

Exceptional

21 Dec 2025

kecheryl

Great

4/10

Poor

14 Dec 2025

Josephine

The staff was excellent and super kind. We stayed close to the airport for convenience and location is perfect for that, and parking was free. However, our room was less than average. The toilet wasn’t flushing so we had issues the first night. The sliding door was a mirror that was cracked in a couple places so we were worried it would break. The back edge was peeling off and it fell off its track so we couldn’t even close it. The room was otherwise clean but having a broken bathroom is frustrating.

Friends_and_family Friends

4/10

Poor

10 Dec 2025

Alex

Room smelled bad and the hotel bar was out of ingredients to make drinks

Business Self

8/10

Excellent

02 Dec 2025

Brewer

Nice room

10/10

Exceptional

23 Nov 2025

David

The room, setup of the lobby, pool, bar and just a great atmosphere plus great location. The staff was great as well.

Leisure Family_with_children

10/10

Exceptional

21 Nov 2025

Kelly

Extremely convenient from the airport.

Leisure Self

10/10

Exceptional

20 Nov 2025

Michael

Super pet friendly!

Friends_and_family Family

8/10

Excellent

09 Nov 2025

Jesus

Bathrooms were the only think i did not like.
Toilet is inside the shower and everything gets wet

Leisure Family

10/10

Exceptional

09 Nov 2025

james

nice room nice lobby helpful staff. Quiet patrons & environs.

10/10

Exceptional

27 Oct 2025

Heather

Great for a quick stay before an early morning flight.

Business_and_leisure Self

6/10

Pleasant

15 Oct 2025

Jennifer

Noisy from adjoining room and being super close to airport but that was also a benefit for flying early. Not a traditional hotel room, more industrial. Bathroom dark, no shelving in shower for anything, just a weird setup overall.

Leisure Partner

4/10

Poor

12 Oct 2025

Will

Stay AWAY

Was in town for concert. Have stayed at Alofts numerous times. This location by far is the absolute worst one I have ever encountered. The site should be bulldozed. Location is convenient to airport and shopping. That is all it has going for it.

Partner

10/10

Exceptional

08 Oct 2025

Phil

Staff were great on a late arrival. Airport transfer was helpful too.

Business Self

6/10

Pleasant

28 Sep 2025

Cameron

When we checked in the manager was very kind. When we got upstairs the hallway smelt terrible and we realized the hotel was not as nice as it looked online. The ceilings are unfinished and everything just looks old and crusty for lack of better word. When we got to our room we were very grossed out. The carpet was soaking wet, there was a hole in the ceiling, the bathroom floors just look dirty and like the grout has never been cleaned, there was water damage/mold on the bathroom ceiling, both bathroom mirrors were cracked, and it smelt absolutely AWFUL (likely from the wet carpet). We tried to see if we could get a refund but we were unable to. We didn’t check in until almost 1am so we decided we would sleep in the room that night since it was late but would ask for a different room the next day. The next day we explained our concerns to a staff member and we were able to get our room switched over thankfully. There were other guests also complaining of wet carpet. The second room was much cleaner but still is not a room I would pay to stay in again. The mini fridge in our second room had a puddle of water in it and a light was out in the bathroom so it was dark. Also, both rooms TVs didn’t work well and didn’t have many channel options. The staff at the bar were friendly and we enjoyed playing pool in the lobby and hanging out outside playing with the games provided. Not a horrible place to stay but definitely not what we were expecting cleanliness/niceness wise.

Leisure Partner

10/10

Exceptional

26 Sep 2025

Aundreus Crystal

Perfect location for shopping and dining. Centrally located for beach days and golf days. Uber to downtown was reasonable. Room was clean and comfortable. Staff were super friendly and helpful.

Leisure Partner

10/10

Exceptional

15 Sep 2025

Siagny

Great hotel

Leisure Family

8/10

Excellent

13 Sep 2025

Danita

The staff was very nice and welcoming. However, I had to request my room be cleaned after two days and when it finally was, I discovered the sheets were not changed and only the bed was made. This was disappointing because I expected to slip into fresh sheets after a shower.

Leisure Self

10/10

Exceptional

07 Sep 2025

Christopher

Room was really clean and very cute. Would recommend putting ice machine on each floor

10/10

Exceptional

31 Aug 2025

Kameelah

Great Hotel and Location

Great Experience! Nice staff, clean and welcoming rooms and amenities. Great Location!

Self

10/10

Exceptional

31 Aug 2025

Janese

My husband and I throughly appreciate the great customer service with every single staff member at the hotel. Everyone was so nice and extremely helpful. This hotel is in the perfect location. We will definitely be back.

Leisure Partner

8/10

Excellent

28 Aug 2025

Verified traveler

Great location, great staff. Booked an accessible room. Maybe it's me but I'm used to the shower head reaching all the way to the seated shower chair..usually they are extra long. Maybe I'm incorrect? Other than that , im booked again to come back.

Friends_and_family Family

10/10

Exceptional

20 Aug 2025

Jason

Enjoyed my stay

2/10

Poor

19 Aug 2025

John

We have stayed at this property on at least six occasions. The problem is that we have noted the hotel is frequented by your typical marijuana users. Got off the elevator to go to my room and the weed smell was just hanging in the air. Not to mention the hotel was evacuated at 1 am due to someone smoking weed in the lobby restroom triggering the smoke alarm. Not a pleasant stay at all.

Leisure Family

10/10

Exceptional

12 Aug 2025

Ava

Great stay! Clean, convenient, trendy and safe!

Leisure

8/10

Excellent

10 Aug 2025

Rhyan

The door to the bathroom, as is common at this location, was broken off its tracks and could not be rolled closed. Some outlets were twisted and could not be used. Staff member asked me how long I had been waiting, and then implied that I was lying about how long she’d been away from the front desk when I answered. Staff was otherwise courteous. Room was otherwise in good condition. Bed was very comfortable.

Leisure Family_with_children

4/10

Poor

07 Aug 2025

Timothy

The toilet seat was not clean. The bathroom floor was dirty. The shower was horrible, shower head hardly worked and there were ants a couple of them bit my child.

Leisure Family_with_children

10/10

Exceptional

07 Aug 2025

Lizette

Great accommodations

Leisure Friends

10/10

Exceptional

01 Aug 2025

Janet

I always enjoy staying at the aloft

Leisure Friends

2/10

Poor

29 Jul 2025

Desiree

Do not stay here. Way overpriced, exposed wires in hallway. Room was filthy, smelled like rubbing alcohol, stains on carpet, broken mirror.

Leisure Family_with_children

2/10

Poor

25 Jul 2025

Wendy

The fire alarm went on in the middle of the night, we had to evacuate, the elevator has broken all weekend, we had to go up and down stairs all the time, the pool was super dirty

4/10

Poor

15 Jul 2025

Luke

The property gets two stars for location and willingness for staff to help out when told of unacceptable conditions.

Downside.....To start, rooms are in need of an update. Not necessarily dirty per se but definitely worn in. Broken fixtures, grout loose from shower, blinds that half open, ceiling that looks like it was repaired (poorly), paint that needs an update. We had no TV usage for our entire weekend as the satellite was knocked off line during a recent storm (front desk attendant said repair guys would not be out until after Monday). So no TV. The really serious issue we encountered was our shower. There was no cold water or even a nice medium.... it was blistering HOT. Could not take a shower. We were switched to another room and it was a little more bearable but still very, very hot. Terrible.

Upside..... again great location (for concerts at Civic center), safe, clean property, plenty of parking, the staff adjusted my bill to account for my displeasure at the shower and TV debacle.

Leisure Friends

4/10

Poor

06 Jul 2025

Verified traveler

Weekend getaway

We stayed from Friday-Sunday. The elevators were out of services more than 1/2 of our stay. Now I don’t mind stairs but when you’re having to bring luggage from the top floor it’s a pain. The bed was not comfortable at all. Probably one of the most uncomfortable beds I’ve slept in. The staff was friendly and helpful. The hotel appeared pretty clean .

Partner

4/10

Poor

05 Jul 2025

Shaquanda

One day I didn’t have running water due to a pipe burst I was locked out my room another day due to them fixing the key pads. Fire alarms randomly going off at 12am my last day the elevators were out of service

4/10

Poor

05 Jul 2025

Diamond

Never again

This was a horrible stay. I did not expect that from Aloft. Immediately noticed filthy shower. Comforter had blood stains. The coffee machine was dirty. The Kleenex box was empty decorated to appear full. Fire alarm went off in the middle of the night after 1 am took over 30 mins to stop. Elevators went down for the day. The air conditioner leaks onto the carpet creating a huge puddle.

Partner

6/10

Pleasant

19 Jun 2025

kathleen

Checked in 10 pm, didn't notice toilet wasn't flushing properly. Had to get a plunger @ 4 am and had to use lobby bathroom until check out. Soap dispenser in shower was empty

Leisure Family

2/10

Poor

16 Jun 2025

Nichole

My room wasn’t up to standard

Leisure Self

4/10

Poor

09 Jun 2025

Melissa

Mattress old lumpy roaches in

Leisure

6/10

Pleasant

08 Jun 2025

Kayla

The hotel wasn’t terrible but could’ve been better. There was only one working elevator. The back doors near the dog area were broken so we had to walk all the way around to the front entrance to come back in. The AC in the room didn’t work properly and the room was often hot.

Friends_and_family Friends

4/10

Poor

29 May 2025

Katie

I rarely leave negative reviews, but this hotel experience was one of the most unpleasant I’ve had.

First, the location—directly across from Topgolf—meant that the room was flooded with lights and noise into the night. If you’re looking for a restful stay, this is not the place.

One of the most unsettling parts of the experience was that you could not access the rooms from the lobby via stairs—only by elevator. For someone with a fear of elevators or anxiety about being confined, this setup is extremely limiting and uncomfortable.

The room layout itself was awkward and disorienting. The headboard of the bed faced the entrance, which made the space feel unwelcoming and poorly designed.

To make matters worse, our bathroom didn’t have any toilet paper when we arrived, which is a basic expectation in any hotel. The ceiling also appeared to be under mid-repair or damaged, adding to the overall sense of neglect.

Overall, this stay fell far below expectations in terms of comfort, cleanliness, and design. I would not recommend this hotel to others and will not be returning

Leisure Family

2/10

Poor

24 May 2025

Thomas

No customer service

Tried to take a shower…the water in the shower was scalding hot. Neither my daughter nor me could use the shower. I went to the front desk twice and was assured someone would be coming to fix this. No one came… I had to catch an early flight without any resolution.

Friends_and_family Family