Name: SureStay by Best Western Summerville Flowertown
Address: 115 Holiday Dr., Summerville, 29483, US

2/10

Poor

25 Jul 2026

Ebony

I checked in the first round on and checked the bed for cleanliness and sanitation. The bed had old soiled stain on the sheets. I went to the desk to let front know and to change the sheets or the room. The manager was also at the desk. The front desk lady asked what would I like to do. I told her change rooms. The manager said what did you do go pull the beds down to check them? I stated yes ofcourse. She said to the desk person to change the room. The next room was just as nasty with hair on the sheet on one bed and the pillow case and sheets on the other was nasty as well. I purchased a blanket to sleep with and sleep on top of the bed. I came here to work and I didn’t have time to argue or debate with that manager. Poor service and I want a refund

10/10

Exceptional

20 Jul 2026

estella

The room was really clean, the building was undergoing a remodel but they kept the noise to a minimal and did a really great job at making sure the crew only worked during reasonable hours. They checked the pool levels seemed like everyday which was great and the breakfast was good. The staff was really nice and the housekeepers were fantastic.

Family

8/10

Excellent

16 Jul 2026

Timothy

They require $100 deposit on top of the rental cost. It has been a week and that $100 deposit has not been returned/received.

Self

8/10

Excellent

15 Jul 2026

Deana

Let's start with the positive. Room was recently remodeled and was nice. Bathroom had a large walk in shower. Nice big comfortable bed with plenty of pillows. Good size TV, microwave, and mini refrigerator. Now for the negatives. At check in I was told that I had to put $100 hold on my cc to cover any damages. I didn't like this at all. I'm an old lady who was checking in at almost 10PM and leaving at 8 AM, what damage did they expect me to do? Since they were remodeling, the only way to the room was to walk around to the back of the building. I use a cane to walk and going around to the back, after dark, by myself was a bit sketchy. Then walking down a hall that had dirty carpet and signs of construction made me leary of what I was walking into. Thankfully, the room relieved my worries.

Self

4/10

Poor

14 Jul 2026

Scott

This is the bottom line. The place is being remodeled. Its nothing to rave about. They charge a 100 deposit for what idk. I extended my stay a second night. They required another 100 dollar deposit. So thats 200 dollars they will keep for 10 days. I'll have to track it to make sure its returned. I wouldn't recommend staying there and I will not be back.

Partner

10/10

Exceptional

13 Jul 2026

Leeann

Great!

Partner

6/10

Pleasant

09 Jul 2026

Timothy

the summerville location was not up to par

Friends_and_family Friends

6/10

Pleasant

06 Jul 2026

Stanley

Was not very clean stains on the bed and was not aware no elevator for 2nd floor til after check in

Beds were hard and just wasn’t well maintained will not be staying here again

Friends_and_family Family

4/10

Poor

29 Jun 2026

Krishanda

The staff were friendly and the pool was well kept but the hotel is undergoing renovations and reeks of overwhelming paint & the work is so loud it woke my kids up.

Family_with_children

4/10

Poor

28 Jun 2026

Jessica

Rooms smelled and felt wet. Shower door did not shut

Partner

4/10

Poor

28 Jun 2026

Brandon

Under renovation at the time of visit, but that wasn’t mentioned anywhere.

Partner

4/10

Poor

15 Jun 2026

Raymond

It was ok

Partner

10/10

Exceptional

15 Jun 2026

lisa

Yes

Friends_and_family Friends

10/10

Exceptional

13 Jun 2026

Jerry

yes

Partner

6/10

Pleasant

11 Jun 2026

michelle

The property is currently under construction so I was woken up early every morning from the construction.

Self

6/10

Pleasant

10 Jun 2026

Rose

I do t know what it was but I itched the entire stay!

4/10

Poor

09 Jun 2026

Mohamad

Overall terrible experience and won’t stay there again.
The staff is what made my one single night stay remotely accommodating.

This place needs attention.

Business

8/10

Excellent

28 May 2026

Tiffane

Room appeared to not be completely remodeled or touched yet. Lights were very dark. This is my second stay here and I’ve enjoyed it each time.

Check in is always easy. Staff is very nice. The breakfast isn’t all that great (very few options and quality not the best).

Self

10/10

Exceptional

25 May 2026

Aysia

I enjoyed my stay.

Family

4/10

Poor

23 May 2026

Latashia

The bedding had burn holes , it seems from the dryer, the shower curtain had mold.... Needs some updates and paint.

Family

4/10

Poor

18 May 2026

John

There were stains on the bedspread, the carpet, and the curtains. The TV was so pixelated and the sound so garbled that it was unwatchable. Large empty cardboard boxes were in some hallways for days. The bathroom door didn’t close all the way or latch. Apparently the place is being remodeled, but that’s no excuse to neglect the rooms that guests are currently staying in.

Family

4/10

Poor

17 May 2026

Kimberly

Got to bfast Sunday before 10 and it was closed down. Got coffee and bagel with peanut butter as the cooler was locked up.
Parking was ok. Staff was ok.
The room was dark, very low lighting. The carpet and bed covers were stained. One bed was concurved, my back ached just looking at it. The metal cover on the water knob fell off during my shower. Won't be back.

Self

10/10

Exceptional

16 May 2026

Herman

Quiet and comfortable . Needed a space in town to focus without distractions and my stay was perfect.

Self

6/10

Pleasant

15 May 2026

gina

Breakfast was less than appealing. staff was not helpful, my bathroom water faucet was a drip and they were not helpful in resolving the issue. PLace had a horrible musty smell. Would not stat there again, I guess you get what you pay for..

Partner

4/10

Poor

15 May 2026

Don

Breakfast was grab and go fruit or a muffin or a bagel

Partner

2/10

Poor

09 May 2026

Karen

Very dirty

Partner

10/10

Exceptional

08 May 2026

P.E.

Had a Fishing Trip & This Hotel is Close to Capt. Art’s islandBoysOutdoorsAdventures…Had Quick Breakfast on Boat by 7:33am Fish on By 7:53am …We Caught 7Sharks in No Time…Also Filked 2 Coolers of Fresh Trout Sheepshead & Black Drum…Perfect Stop for Resting Up For Big Day in Charleston…

Family

8/10

Excellent

07 May 2026

Robert

good waffles

Partner

8/10

Excellent

03 May 2026

Chakelia

Hotel was adequate and appeared well kept. Renovations made were well thought out. Staff was friendly. We were in down time waiting

6/10

Pleasant

02 May 2026

KATHY

Breakfast was not very good but room was clean. Had to have bedspread replaced because it had what looked like oil spots all over. Bathroom was extremely small. Overall needs updated.

Partner

6/10

Pleasant

27 Apr 2026

Roger

Overall a fairly decent hotel. Nothing fancy. Free breakfast was nice to have available. The main thing for lower stars for us is there’s no elevator so lifting heavy luggage wasn’t easy but for anyone with physical disabilities it could be a challenge,

Friends_and_family Family

2/10

Poor

27 Apr 2026

Alex

hotel is not ADA accessible. bathroom door handle was broken, and you could lock the bathroom door from the outside. $100 deposit at property not mentioned on Expedia or in emails. overall not very good.

Family

8/10

Excellent

27 Apr 2026

Georgia

The room needed some updating. Carpeting was stained. Breakfast was good but not well attended so many items were gone or very little left when we arrived long before the end of the breakfast time. Room had an unpleasant odor. Convenient location.

Family

8/10

Excellent

26 Apr 2026

Randall

Yes

4/10

Poor

20 Apr 2026

Larry

The hotel was under renovation and there was dust, paint chips and the smell of new paint. I’m surprised that Best Western has a hotel of this poor of quality. I would not recommend this chain of hotels to anyone.

Self

8/10

Excellent

18 Apr 2026

Larry

The hotel was under construction, there was paint chips and dust all over and smelled like fresh paint. I wish that I had been advised of the condition of the hotel.

Self

8/10

Excellent

16 Apr 2026

Linda

Basically, the room was clean. Both beds had stained blankets on them. This hotel is under construction, you can get in by using the front door or a side door near the front of the hotel.

Friends

2/10

Poor

02 Apr 2026

Justin

Terrible

Business

4/10

Poor

29 Mar 2026

Andrew

The place was run down, dirty, stained comforter and run down bathroom.

Self

4/10

Poor

27 Mar 2026

Kyle

Just a terrible stay. We left after one day and ate the cost of the second day just to escape. Poor amenities and creepy beds with stained bed covers. Really? When a bed linen is shot, just throw it away. Breakfast was dreadful with nothing there to eat. The attendant guy was there but didn't bother to put more stuff out. There was an hour left of the breakfast and they were obviously closing it down. One of our worst hotel experiences to date. Oh, and also has a ridiculously loud ac unit as well.

Partner

8/10

Excellent

23 Mar 2026

Louis

I could only find one outlet in the room. Otherwise the room was simple but nice.

Family

8/10

Excellent

20 Mar 2026

NATHAN

Notnear enough outlets to charge phone by bed.

Family

2/10

Poor

13 Mar 2026

Fatima

Yes

Friends_and_family Family

8/10

Excellent

09 Mar 2026

Shandra

Staff was great, room was clean but \"worn out\". They are in the middle of upgrades and renovations so I feel this may be changing soon. One bed was literally crooked because obviously only one side gets slept on, but suprisingly it was still very comfortable. Air and heat worked great. Not spotless clean but clean and neat and like I said, quite worn out and old. The white bedcovers were quite stained but freshly clean and yes, I smelled them. Breakfast was huge and plenty of variety. Staff was very nice. Parking is quite minimal so parking on the side and back didn't feel quite as 'safe' but there wasn't any loitering or anything. We enjoyed our stay!

Partner

2/10

Poor

07 Mar 2026

Jonathon

I hated my stay, first night I saw a roach. It was very noisy and room service will wake you up every day even if you have a sign on the door that says do not disturb. The place smelled like cigarettes.

Self

6/10

Pleasant

06 Mar 2026

Leonard

Thr most uncomfortable bed in existence

10/10

Exceptional

02 Mar 2026

Jenetta

The air condition and parking was good. Hotel near everything in Summerville. The room was clean no issues for me i stayed for 5 days

Partner

6/10

Pleasant

01 Mar 2026

Edgardo

Room,

Self

10/10

Exceptional

25 Feb 2026

Benjamin

Everything was great!

Partner

10/10

Exceptional

25 Feb 2026

Michelle

Yes, The room was clean and the staff was great.
The only complaint I have was there was no water pressure in the shower or sink.

Self

8/10

Excellent

25 Feb 2026

Timothy

Good staff members. Night Auditor is very friendly.

Self

10/10

Exceptional

25 Feb 2026

Tiffane

The room was nice. Doing renovations, staff was amazing and area was convenient.

Family_with_children

2/10

Poor

24 Feb 2026

wendell keith

The carpet was torn, bathroom door paint was worn, also bathroom handle wasn’t on completely on, 2 of the 4 screws removed ,towel rack also fell apart when towel removed from it and the inside had a musty smell to it. The outside of hotel looked good, but pictures of inside totally incorrect. Would not recommend this place.

Partner

6/10

Pleasant

22 Feb 2026

Brandi

The staff was good, but the light went out in the shower about 4 days into our stay. It was reported to the front desk, but never replaced. The breakfast was not the greatest.

10/10

Exceptional

19 Feb 2026

Kevin

Nice rooms

Self

10/10

Exceptional

15 Feb 2026

Charles

Clean room, easy check in

Business

6/10

Pleasant

10 Feb 2026

Julian

Good and most staff are courteous enough and please they should try to make provision for late check out due to unforseen circumstances

10/10

Exceptional

02 Feb 2026

Donald

Yes

Business

8/10

Excellent

14 Jan 2026

Ben

K

10/10

Exceptional

11 Jan 2026

Billy

Great place great day

10/10

Exceptional

29 Dec 2025

Eugene

Food was good staff super friendly and very helpful

Leisure Self

10/10

Exceptional

29 Dec 2025

Eugene

After a complete nightmare at a different hotel I transferred over to this one they were more than willing to accommodate what I needed done and working with my point system crap that was going on from the other hotel refunding me and no deposit form this place was an absolute God send a true blessing very clean rooms friendly staff quiet very very reasonable wonderful breakfast good scenery located around everything closed within walking distance I can't speak for the staff enough the staff at that front desk that I have had the pleasure of dealing with in the last 3 days have been absolutely wonderful

4/10

Poor

28 Dec 2025

marie

First toilet had leak and not flushing. Then room was situated cross from nigth club that produced loud music. Then they moved us after second nigth to another room where also the air conditioning was not working properly. Really this hotel needs a lot of work.

Leisure Family

8/10

Excellent

18 Dec 2025

Erin

Had a very early morning. Said breakfast was served starting at 6am and when we arrived at that time it was completely set up and ready to go. Very appreciated

Friends_and_family Family

6/10

Pleasant

14 Dec 2025

Ron

The breakfast was fresh. I didn’t like the parking. They were working on the outside, so it was impossible to park near your room.

Friends_and_family Family

4/10

Poor

06 Dec 2025

Zekiah

Seen a roach after rebooking my stay for another 3 days . Security deposits are a hassle to get back even when u leave the stay with no problems . Oh and if ur black this is not the area of town to be in . Profiling is a hobby in Summerville . The hotel has a lot of potential, but for the wrong area of town .

Leisure Partner

8/10

Excellent

02 Dec 2025

John

The gentleman at the desk is always pleasant and professional. The rooms are always spotless. It’s super close to shopping and dinning and it’s 20 minutes from the airport.

2/10

Poor

01 Dec 2025

Misty

There were roaches in this hotel I actually thought it was a fluke initially but I was killing roaches my entire stay. At one point when I spoke to the front desk receptionist she actually said “ I haven’t had any complaints” she also said “I mean it’s a hotel we have roaches”. I have stayed in too many hotels to name and I have NEVER I MEAN NEVER SEEN ROACHES. She proceeded to give me a nice full can of RAID 😳 haven’t had any complaints huh but you have roach spray on deck , Ms Please! Unfortunately because of the time frame there were no hotels available.

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

Kasetta

I love It

Leisure Family

6/10

Pleasant

17 Nov 2025

Pixie

Spot on sheet. Changed on request. Bedspread was a little dirty in spots. Front desk staff and cleaning crew were outstanding. Breakfast had meager offerings. The stay was pretty good until Friday night when loud music started about 9 pm and didn’t stop until 1:55 am. My impression was that there was a bar nearby.

Friends_and_family Friends

10/10

Exceptional

16 Nov 2025

Robert

Room was clean. It was quiet. Didn't smell. Staff was friendly. Location was good l.

Friends_and_family Friends

4/10

Poor

15 Nov 2025

William

Asked for a late check out, which as a traveling band, we need that flexibility and have never in 18 years of touring run into a hotel which wouldn’t accommodate that request. Were hounded to leave at 11am after arriving at 2:30am. Ultimately not a venue we can stay at I t he future.

2/10

Poor

13 Nov 2025

Margi

The hotel is looking pretty shabby. We were arrived around noon, most hotels will let you in the room early if it’s ready. The hotel was empty, very few guests and they said if we wanted to get the room early it would cost an additional 50.00. Check in at 3 and leave at 11:00. The original reason for checking in at 3:00 was to give the maids time to get the rooms ready, it was never intended to turn a guest away when a room is ready. 3:00 is was never meant to be a disservice. I use to be check in at 11 and check out at 11:00. It has become a scam! The breakfast only had 1 yogurt and the milk was half full and we were the first to arrive for breakfast.

Business

2/10

Poor

13 Nov 2025

Jesus

The list is too long to list. For starters eh ked in at 9pm. The the toilet was clogged, went to the front desk and they did not have a plunger and that maintenance would not be in till 8am. I have to go to Home Depot to buy my own plunger. I saw two bed bugs, and a few roaches.. I took photos. Night time front desk was cold, acted like she was forced to say nice things. Didn't seem realistic more an act. I was there because my father's funeral was down the street I was traveling from out of state and funeral expenses had limited my funds to find a better place.. I should have just spent the extra money.. Don't stay here... Play the extra money to stay elsewhere.

10/10

Exceptional

05 Nov 2025

Shelley

Clean

Business

6/10

Pleasant

30 Oct 2025

ronald

no fruit available at breakfast.
Sunday bed was not made up and no coffee available in room.

8/10

Excellent

29 Oct 2025

LTD Transport

Good price for the location
Good renovations

Business Self

10/10

Exceptional

28 Oct 2025

Tammy

The room was nice, some stains on carpet. The staff was very polite and helpful.

Friends_and_family Family

6/10

Pleasant

20 Oct 2025

Henry

Staff was super friendly and helpful. Great location to great eateries. Plenty of channels on tv. The hotel itself is worn down. Peeling paint and chipped furniture. Smoke alarm doesnt work. I found a live roach in my room.

Family

6/10

Pleasant

19 Oct 2025

Grace

The staff were very nice and accommodating.
There was a cockroach crawling inside of the closed fridge. Not sure how it got there, but I am glad I did not have anything besides water in there.

Partner

8/10

Excellent

18 Oct 2025

jeffrey

It was clean, quiet.

Business

4/10

Poor

17 Oct 2025

Becky

Not so clean.

Cleanliness was an issue. Service was good.

10/10

Exceptional

12 Oct 2025

David

Yes everything went well

Leisure

10/10

Exceptional

09 Oct 2025

Joe

Breakfast was great. Staff, as always was friendly, and helpful as usual. The hotel is usually quiet, and very clean. Never had any problems. Knock on wood.

Business_and_leisure Self

10/10

Exceptional

04 Oct 2025

Mark

The staff that checked us in was amazing.

Partner

10/10

Exceptional

01 Oct 2025

Freddy

Excellent staff

The front desk staff was more than helpful and hospitable. She was nothing short of amazing

10/10

Exceptional

25 Sep 2025

JEROME

The morning clerk who set out the breakfast during my stay was the best part of my stay she gave amazing customer service

Leisure Family

2/10

Poor

22 Sep 2025

Carol

Worse hotel I’ve ever seen. We only stayed a few minutes and checked out to find another hotel. Staff wouldn’t check us out but still sent a payment even though we never stayed. Seems fraudulent to me.

2/10

Poor

13 Sep 2025

Margaret

This has to be the worst hotel experience I’ve ever had. First, when we got to our room, the door was wedged open with the top safety lock, then the toilet had not only not been cleaned but someone had destroyed it. They put us in another room, then that bathroom had not been mopped, the bathroom door wouldn’t close, the shower door didn’t close and with all these rooms that dirty I bet the sheets weren’t even washed between guests, but the beds just made. With the price of this room, I am so disgusted. I would have expected this from a $50-60 room. Not over $100.

Family_with_children

10/10

Exceptional

07 Sep 2025

Cameron

Comfort

8/10

Excellent

30 Aug 2025

Marshall

It is a decent hotel.

Leisure Family

8/10

Excellent

24 Aug 2025

Kaiden

The cooperation of staff to make sure you have what you need.

Leisure Self

8/10

Excellent

10 Aug 2025

Beverly

Easy access off interstate.
Several restaurants nearby.

Friends_and_family Family

8/10

Excellent

30 Jul 2025

Natasha

Hotel is undergoing renovations, so it’s noisy outside. Overall the place was clean. Only issue was walking downstairs to get ice because machine on 2nd floor was broken.

Leisure Self

10/10

Exceptional

29 Jul 2025

Glenda

My room had been recently renovated. Was extremely clean, the bed felt like one could melt into it extra fluffy pillows.The entire staff from check in to check out were all amazing and extra kind, helpful and accommodating!

Self

2/10

Poor

22 Jul 2025

Jeffrey

There was a nightclub next door that blaster music until after 2am. The room lighting was poor, shower stall was too small, no elevator and was under renovations.

Self

10/10

Exceptional

21 Jul 2025

Lisa

Staff was very personable and accommodating. Only reason for having some 4's is property currently undergoing refurbishing.

Leisure Family

2/10

Poor

15 Jul 2025

Joy

Overall experience was terrible. There was roaches in the refrigerator the bathroom all over the room. I immediately left the hotel.

Leisure Self

8/10

Excellent

13 Jul 2025

Amanda

Served its purpose. Nothing to overly great

Leisure Partner

6/10

Pleasant

12 Jul 2025

Jason

Definitely needs an upgrade!

Light over the sink didnt work. Half of the lights in the main part of the room didnt work. The a/c was barely keeping up and it wasnt even that hot. The mattresses were wore out (you could feel the springswhen you lay on the bed)!

Friends_and_family Family