Mandarin Oriental Marrakech

Morocco , Marrakech
Marrakech, Mandarin Oriental, - Luxury 5 Star HotelRoute du G
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44 reviews shown

8/10

Excellent

02 Mar 2026

John

At a superficial level, this hotel is stunningly opulent with regular use of water features. I walk with the aid of a cane because of balance issues and the hotel offered too many risks of falling. As a result I didn't use the spa or plunge pool in my room. Staff were consistently brilliant. My room had 6 component and was spotless.

Self

10/10

Exceptional

17 Dec 2025

Rajagopalan

This place is like no other - heaven on earth. The check-in process was smooth and efficient. Our villa was brilliant. It was huge with our own pool (not heated and therefore we could not use it as the water was cold), a heated jacuzzi, a living room, bedroom and a large bathroom and a store room. The bed was huge and luxurious. The bathroom had a hand-held shower, a rain shower and the best was a waterfall shower! The in-house service was exemplary.
We had a direct contact with our butler via whatsapp. The team were wonderful in responding to our messages within a couple of minutes. Noura, from the service team, was fantastic. She was very pleasant and helped us sort out a small issue in the bill with great professionalism.
The breakfast was excellent and Kariba and Malik made us feel at home.
We booked a lot of excursions, like a visit to Imlil in the Atlas mountains, desert experience, guided tour of the old city through the concierge. Syeed who helped us, in my opinion, is the best concierge I have ever seen. His choice of places, guides, restaurants to eat were excellent. He was patient and took a genuine interest in our trips.
The cars from the hotel were large, clean and spacious. The drivers always had a smile on their face. Dawood, Mohammad and Imad in particular stood out. Dawood in particular gave us a lot of history facts during our drive to the desert.
We even had Thomas, the general manager, stop by and have a chat with us as we were about to leave.

Leisure Partner

10/10

Exceptional

24 Nov 2025

Carly

Amazing stay! The family villa was exceptional. Pool

10/10

Exceptional

10 Nov 2025

Matthew

Wonderful stay! You get so well taken care of here.

Leisure Partner

10/10

Exceptional

11 Sep 2025

Javana

My stay at the Mandarin Oriental Marrakech was nothing short of perfection! From the moment I arrived, I was swept away by the elegance and serenity of the property. Every corner radiates luxury, with stunning architecture, lush gardens, and a true sense of Moroccan charm blended seamlessly with modern sophistication.

The food was simply outstanding—each meal felt like a culinary journey, full of flavor and artistry. The staff went above and beyond in every way, delivering exceptional service with genuine warmth that made me feel both cared for and celebrated.

This hotel is more than just a place to stay—it’s an experience. If you’re looking for a blend of indulgence, tranquility, and world-class hospitality, the Mandarin Oriental Marrakech is absolutely unmatched. I cannot wait to return!

Leisure Partner

10/10

Exceptional

22 Mar 2025

Solomon

Beautiful

Leisure Family

10/10

Exceptional

30 Aug 2024

Bushra

Great stay exactly what I needed!

Leisure Friends

10/10

Exceptional

19 Aug 2024

Ieva

Just flawless

This place is absolutely divine, our third time and can’t wait to come back. Service and surroundings are just outstanding

Partner

10/10

Exceptional

16 Aug 2024

Shirley

Service was beyond great. The property was immaculate and beautiful. The only challenge was distance from town, which required a car service. But would stay here again in a minute! Best hotel ever.

Leisure Family

10/10

Exceptional

27 Mar 2024

Shelagh

The staff was outstanding, and their service spectacular. It was a very luxurious and relaxing experience. The rooms, landscape, and gardens at the resort were very beautiful. I especially loved all the roses and honeysuckle planted on the property.

Leisure Family

10/10

Exceptional

11 Aug 2023

Christina

Resort was absolutely beautiful, perfect for rest and relaxation. During our stay we only needed to leave the hotel once for an excursion. Food quality is top notch, and service at the hotel is the best we ever experienced. They make sure you are completely taken care of, from the time you arrive at the airport to when you leave. Spa treatments were great too. We would definitely visit again if we come back to Morocco.

Leisure Partner

6/10

Pleasant

06 Apr 2023

James

The staff were terrific. Being under the flight path to the airport was not.

Leisure Partner

10/10

Exceptional

02 Apr 2023

simon

Excellent, luxury hotel with great staff and service. A premium price but definitely 5 star

Leisure Family

8/10

Excellent

08 Nov 2022

francesca

The restaurant is not good, the service and the food

Leisure Family

10/10

Exceptional

05 Sep 2021

Tasneem

Excellent resort family friendly with customer first attitude.
Fiona was excellent and attentive to our needs. Hisham and Amin, our butler were always there when we needed them. The mandarin pool villa is beautifully designed and the gardens outside the villa are like your in Paradise. Perfect location for medina and the airport. Highly recommend this place.

Leisure Family_with_children

10/10

Exceptional

28 Aug 2021

Youssouf

Great hotel service is great our butler Ali was great.

Leisure Family

10/10

Exceptional

04 Aug 2021

Verified traveler

My family and I travel a significant amount and the Mandarin by far was one of the best hotels we have stayed in. The staff was the most wonderful staff. From the General manager Marcel to The Managers Fiona and Mounia we have never had such an amazing hospitable experience. They made us feel like we were at home and went above and beyond. Karim and Ousama were our private butlers who were exceptional and attentive to every single detail. I don’t have enough kind words on the experience we had and highly recommend the Mandarin Oriental Hotel to anyone visiting Marrakech. The villas are absolutely gorgeous. Felt like we were in paradise. Thank you to the entire staff for an amazing experience.

Leisure Family

10/10

Exceptional

24 Jul 2021

Verified traveler

Excellent hotel service digne d un palace merci a toute l equipe merci a notre majordome abdessamad et ahmed il etait la toujour a notre service

Leisure Family_with_children

10/10

Exceptional

10 Apr 2021

Youssef

Highly recommanded

Very good service

Friends_and_family Family

10/10

Exceptional

05 Apr 2021

Youssef

I recommand it

Very good hotel, very good service, I recommand it

Friends_and_family Family

10/10

Exceptional

14 Oct 2019

Verified traveler

Great location for quite vacation. Isolated from Marrakesh but not far within 20 min drive from downtown. Staff are very friendly and respectful ... they make you feel home. When we checked in we were introduced to our assistant his name is oussama he took us on a tour and gave us his mobile number. He answered all our questions and organized everything even after working hours through whatsup. Oussama was very nice he kept advising about things to do in our trip even after we checked out. The hotel facility is clean and Nicky designed. I would definitely stay in same place if I visit Marrakesh again

Leisure Family

10/10

Exceptional

20 Aug 2019

Chris

Villa is definitely a treat, incredibly spacious and modern with lots of different sitting , relaxation areas. Would definitely stay here again

Leisure Partner

10/10

Exceptional

10 Oct 2018

Kamal

Mandarin

We stayed in the oriental villa. Beautiful hotel, great spacious room although amenities in the second room are much fewer than the main room, great concierge, our room butler Mohammed was excellent, overall service was outstanding. Room service food was a bit of hit and miss, the hotel is a bit far from the city center so need to bear that in mind because the hotel transport is quite expensive.

Friends

8/10

Excellent

19 Dec 2017

JUNE-ELLENI

Luxurious but, what a shame

As a special birthday treat my daughter and I went to Marrakesh for 3 days of luxury. The room was delightful and comfortable, although I always travel with my own pillow, I really didn't need it as the pillows were sumptous. The spa was amazing and we had fantastic treatments and service, 10+/10 . The main restaurant made a huge effort to please us as veggie and vegan foodies. I would have given full marks for this hotel if it had not been for Ling Ling restaurant. Although as vegetarians our expectations were not high, the veggie food was disappointingly average, a bad case of 'the emperors new clothes'.... but there was something extraordinary about Ling Ling it was that sadly they incorrectly charged us for 3 portions of duck adding £120 to our bill.... check you bills people and they didn't even apologise!! Shame!!

6/10

Pleasant

02 Oct 2017

Pauline

Fabulous room but watch the food

Probably the best hotel suite I’ve stayed in, but having ate in the hotel’s Chinese restaurant and then suffered 17 hours of chronic diarrhea, followed by a call out from a local doctor and a hefty bill, I was unbelievably disappointed that the staff didn’t even ask how I was feeling on check out. Wouldn’t recommend.

8/10

Excellent

26 Sep 2017

Zahid

An amazing hotel. Will come again for sure!

Villa room option was excellent. Perfect for privacy. The bedroom opening straight into the jacuzzi and pool was fantastic and the villa facilities were excellent with fresh fruit being brought to us every day and free bottled water daily (the mini-bar water is billed however).

Hotel went out of their way to meet our needs, providing goats milk on request and even warming it up for us when requested. Pleased. The hotel staff were always very friendly and attentive to our needs. Airport transfer was included. Buggies on-site a nice touch too!

There were several minor niggles with our villa (number 68) however such as an outer door lock that wouldn't close properly, no clear instructions on how to use the included Apple TV with their in-house TV system, the room telephone going on the blink, although they did send an engineer round promptly to attend to these issues so full marks for hotel attentiveness to customer needs.

Free shuttle service provided into the medina every day at set times using their Mercedes vans although there is the option to book one of their cars (billed separately) at other times to take you around

In-house dining and room service dining are both on the relatively expensive side, but to be expected for this standard of hotel, but bear this in mind as the hotel is about 20 minute drive away from the Medina if you intend to eat out. Breakfast was included and well worth waking up for! The fresh orange juice was just amazing!

4/10

Poor

17 Nov 2016

yas

Terrible staff and guest experience but beautiful hotel

10/10

Exceptional

18 Sep 2016

Mrs Whitehorn

Perfect Honeymoon Hotel

This was one of the best hotels I've ever stayed in. The Rooms were beautiful, the pictures did not do it justice. The staff were so helpful, booking restaurants and recommending places to go. Not only did we feel like we were on the perfect honeymoon, but also like we had VIP treatment. We would go back in a heartbeat! Love Marrakesh, Love Mandarin Oriental!!

8/10

Excellent

16 Jul 2016

Verified traveler

Luxury hotel, let down by housekeeping.

The main lake was emptied for maintenance, so we were offered a villa rather than the Royal suite. Housekeeping failed to provide correct number of towels, replace tea bags, coffee mugs/cups, battery for weighing scales, having been asked. The outside area was not well swept. Overall, we were very happy with the facilities at the villa, though the second bedroom was not as good as the Royal suite, in particular the bathroom was less satisfactory.

10/10

Exceptional

28 Mar 2026

Jeremy

je ne comprends pas la question posée en néerlandais alors que j’habite au Luxembourg où cette langue n’existe pas… mais l’hotel etait très bien

Partner

10/10

Exceptional

14 Jan 2026

Mathys

J'ai adorée le service

10/10

Exceptional

23 Jun 2025

SANMIR A

Excelente Personal

El personal es muy atento y servicial. En especial Omnia fue de gran ayuda, muy amable y atenta con mi esposa y conmigo. Regresaría donde ella esté. El hotel tiene bonitas instalaciones, pero le falta un poco de mantenimiento.

Partner

10/10

Exceptional

10 Aug 2024

gonzalo

Y n mundo aparte para disfrutar. No se necesita más.

Leisure Family

10/10

Exceptional

10 Oct 2023

SANDRA

parfait

Très bel endroit paisible et personnel au top

Partner

10/10

Exceptional

16 Jan 2023

Philippe

Fabuleux !

Fabuleux en tous points. Un resort absolument incroyable, des villas somptueuses, mais aussi et surtout une équipe formidable qui rend le (court !) séjour vraiment mémorable. A recommander sans la moindre réserve !

Friends_and_family Family

10/10

Exceptional

19 Aug 2022

mohamed el ouassini

L'hôtel est somptueux un accueil incroyable
Avec une surprise, l'hôtel nous a surclasser et a répondu favorablement a notre demande.
Acceuil est encore une fois incroyable

Partner

10/10

Exceptional

20 Oct 2021

Alexis

Magnifique séjour

Villa superbe, confort extrême et notre majordome : Oussama s’est mis en quatre pour nous satisfaire ! On reviendra c’est certain.

Partner

10/10

Exceptional

29 Sep 2021

Verified traveler

Merveilleux !

Absolument fantastique pour ce (trop) court séjour. Des équipes formidables et une superbe propriété.

Self

10/10

Exceptional

01 Mar 2020

Verified traveler

Nous avons passé un très bon séjour .
Personnel très agréable et les villas sont parfaites

Leisure Family

2/10

Poor

28 Nov 2019

Aaron

Llegamos y olia a quemado el cuarto, despues nos cambiaron y no tenia AC funcionando en todo el hotel, hermoso hotel, lastima de estos problemas

Partner

10/10

Exceptional

01 Nov 2019

Verified traveler

Wunderschöne Hotelanlage in einem Park eingebettet, einzigartige Poolvillen, hervorragender Service

Leisure Partner

10/10

Exceptional

20 Nov 2018

Guilherme

Hotel expecional. Localização não tão boa por ser mais afastado do centro da cidade. Gostaria de fazer uma referência especial a concierge Eclide que nos deu toda atenção!

10/10

Exceptional

16 May 2018

Verified traveler

AU TOP

Partner

8/10

Excellent

05 Nov 2017

jutta

Leider jacuzzi und pool von villa kalt
Hakasaan restaurant reservierung katastrophe
Mitten im essen an bar verwiesen da unfaehig ordentlichen tisch bei reservierung zuzuweisen
Letzter abend verdorben!manager uneinsichtig
Hatte falsch belegt