Fairfield Inn & Suites Roanoke Salem

United States , Roanoke - VA
Salem, 121 Sheraton Drive
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100 reviews shown

4/10

Poor

18 Jun 2026

Michelle

Where do I begin? For the price I paid, I was expecting A LOT more. 1. Parking is a nightmare, there were sometimes NOWHERE to park so I ended up parking somewhere I think I wasn't supposed too and it was like a mile away. 2. There is no arcade, no breakfast, no regular coffee in the room (only decaf). 3. Did not receive room type that I had selected when booking the room, which was a letdown. 4. The hotel is under renovation so there is a constant (between 7am-3pm) banging, slamming, construction noise etc.Which yes is very loud and very disturbing. 5. There's no table or chairs in the room so there's nowhere to eat, the tv gets about 20 channels with no \"in theater movies\". 6. The room door doesn't actually shut all the way unless you slam your body into it once its shut. 7. There's a lot of .....people..... wandering around the hotel/vicinity at night which was surprising. As a woman, it was unsettling. Especially since I had to park a mile away every single time I went back to the hotel. there's also no signage at the driveway to enter , except for a panera bread. And the driveway is also a pedestrian walkway so don't hit people when they pop out of nowhere. I feel like it wasn't worth the price I paid and I wouldn't stay there again but this is my opinion, everyone should form their own from their own experiences and in no way am I shaming this location or attempting to tarnish their reputation.

Friends_and_family Family

4/10

Poor

17 Jun 2026

Courtney

Surrounded by rooms being renovated at 10am.

8/10

Excellent

16 Jun 2026

Alicia

I love how close this hotel is to Disneyland.

Family_with_children

4/10

Poor

13 Jun 2026

Paul

They were doing construction and renovations. We were in a room right next to where they were doing it. It was very loud. Our fridge froze all of our food and we had to throw it away. Very frustrating. We were not even offered a discount.

Friends_and_family Family

6/10

Pleasant

11 Jun 2026

Ray

Wasn’t my cup of tea.

2/10

Poor

09 Jun 2026

Sarah

The hotel is subpar. It was just a place to sleep. They had construction going at 0835 in the morning and failed to report before we checked in that they carry firearms on the premises. There is a hotel right next door that has a water park outside, we will give them a chance eye next time we are in the area.

Family_with_children

10/10

Exceptional

09 Jun 2026

Scott Duwayne

The house keeper was amazing and was there every day. The staff were exceptionally friendly and helpful. Our bathroom door would shut and lock us in so we just had to use the big door. The only issue we had was that the air conditioner was horrible and our room was hot all night. It wouldn’t allow us to lower it to be cooler. And it was awfully loud.

Family_with_children

10/10

Exceptional

08 Jun 2026

Jenny

Staff was really friendly, room was clean and bed was comfortable. The proximity of the hotel to Disneyland, along with the price makes this hotel at the top of my list. My only comment is that, I had asked for a daily turn down instead of every other day and it was not done.

Partner

10/10

Exceptional

06 Jun 2026

lisa

Can't beat location! Clean and safe. Less than 10 min walk to Disneyland gate

Family_with_children

8/10

Excellent

05 Jun 2026

Fabian

I liked how close the hotel was to the park and the view it provided.

Family

8/10

Excellent

04 Jun 2026

Karen

Need complimentary coffee in the lobby like most hotels have all day and evening.

Family_with_children

10/10

Exceptional

02 Jun 2026

Doug

Great location. Helpful and friendly staff. really glad to see that they are refreshing the rooms.

Family_with_children

10/10

Exceptional

01 Jun 2026

Mike

Everything was perfect for our stay

Family

8/10

Excellent

01 Jun 2026

Matthew

There was a slight issue with fir room (103) which was too close to were the Buses park and the noise kept us from sleeping. We asked to switch rooms and the staff was able to make the switch and the new room was peaceful and clean.

Family_with_children

10/10

Exceptional

01 Jun 2026

Jolita

The staff is always very polite. The room renovation is nice. I really like that there is a dressing area between restroom and sleeping area with a barn door. This makes it easy to get ready for the day without disturbing sleeping children.

Friends_and_family Family

8/10

Excellent

30 May 2026

Gregory

The staff where very helpful and friendly

Partner

8/10

Excellent

30 May 2026

Kristoffer

Great location close to Disneyland and some less expensive food options. Nice hotel for the money.

Friends_and_family Family

8/10

Excellent

28 May 2026

Lesley

Great location across from Disneyland.
Incredible beds!

Partner

6/10

Pleasant

27 May 2026

Nakhonethong

Jacob and the other bon envoy guest support personnel down stairs were nice.. and helpful.. butbyour facilities, bathtub only showers were not necessarily safe for disability required guests. I didn't feel thst comfortable standing of getting in and out of shower bath. I could have fallen. And the extra racks I. Your accessibility room on the 6th floor didn't look that safe either. Please help or at least give cross discount bro a better equipped partner hotel m maybe the rrsidence inn by Marriott. I hsve been their customer for nicer 7 years.

Friends_and_family Family

6/10

Pleasant

26 May 2026

Julie

The only things this place has going for it are location and wonderful staff. Horrible hard, lumpy mattresses, lumpy odd shaped pillows, towels that needed replacing probably years ago, moldy shower curtain liner, and odd room layouts that lack storage. I have stayed at many Marriott branded properties at all levels over the years, and with that name attached I expected this one to meet that basic standard- it did not. But, the location can’t be beat and they are absolutely taking that to the bank.

Friends_and_family Friends

10/10

Exceptional

26 May 2026

George

Really appreciated the extended parking option for a fee. 10’ walk to Disneyland was a huge plus. Lots of food options nearby. The staff was friendly, the beds were comfortable, and the hotel was very clean. Would definitely stay here again.

Family_with_children

6/10

Pleasant

25 May 2026

Amrit-Raj Singh

The hotel’s location was amazing . Very short distance to Disneyland. And the staff was very friendly however, the hotel itself is very dated. The room doors needed to be slammed to make sure they were properly shut so that made a lot of noise. The pool was very small and nothing too great. There was construction happening on the hotel so during the day there’s a lot of noise.

Family_with_children

8/10

Excellent

25 May 2026

Jessica

Was told construction doesn’t happen till 9am. Was going off at 830am every morning. Very disruptive especially trying to get some rest after disney

Family_with_children

10/10

Exceptional

24 May 2026

Ashley

The rooms are clean. The staff is very helpful! Jennifer helped us throughout our stay and she was an amazing help! The convenience of being feet away from the park is unbeatable. I will definitely be booking again.

Family_with_children

8/10

Excellent

22 May 2026

Robert

Hotel was being updated.

Family

10/10

Exceptional

20 May 2026

Gwen

Loved it Great place to stay when going to Disneyland

Friends_and_family Family

10/10

Exceptional

20 May 2026

Amanda

Front desk was very helpful and nice. Room was clean except the floor could have been cleaned a little better. Towels are also kinda small and toilet paper was like tissue paper. But those are really the only negatives, everything else was great!

Friends_and_family Family

10/10

Exceptional

19 May 2026

LUISA

It was a good hotel for a Disney trip, the convenience of being close to the park main entrance was excellent.

Family_with_children

10/10

Exceptional

18 May 2026

Michelle

Parking was very easy and we didn’t use the laundry.

10/10

Exceptional

16 May 2026

Jennifer

Love staying here! We will be back!

Family

10/10

Exceptional

12 May 2026

TAYLOR

Clean room, very friendly staff, affordable valet with great service

Family_with_children

8/10

Excellent

12 May 2026

Christopher

We recently stayed at the Fairfield by Marriott Anaheim Resort and overall the hotel itself was fine, but the parking situation was extremely confusing and frustrating.

There seemed to be a lot of inconsistency between the hotel staff and the third-party onsite parking/valet staff regarding temporary parking rules. On our first day, we were told that having a rental car onsite for less than 5 hours was okay. The day before we checked out, we asked again and were then told it was only allowed for 2–3 hours, and that we needed to confirm with the valet staff directly.

When we spoke with the valet/parking staff, they came across as rude and honestly a bit scammy. They then changed the timeframe again to only 1–2 hours and said they would need to hold onto the car keys. The entire experience felt very inconsistent and unprofessional.

What was most frustrating was that there appears to be no clearly defined or publicly posted policy regarding temporary parking. Guests should not be receiving completely different answers depending on who they speak with. The communication and coordination between the hotel and the third-party parking company clearly needs major improvement. At a minimum, the policies should be clearly listed on the website and consistently communicated by all staff so guests are not left feeling confused, pressured, or taken advantage of.

10/10

Exceptional

11 May 2026

Esther

We always have a great experience here and will stay every time we go to Disneyland!

Family_with_children

10/10

Exceptional

10 May 2026

Patricia

We love staying here for Disneyland trips!!! So close and comfy bed

Friends

10/10

Exceptional

09 May 2026

Paula

From the time you drive up, you encounter a friendly person at the parking entrance, and the valet parking staff was awesome. Front desk staff was courteous, and the room was clean. It is a perfect location if you’re visiting Disneyland Resort

Family_with_children

10/10

Exceptional

05 May 2026

Amanda

Great hotel and walking distance to Disneyland.

Partner

10/10

Exceptional

04 May 2026

Sandra Nereida

Loved that we were down the street from Disney. We had a comfortable stay.

Family_with_children

8/10

Excellent

04 May 2026

Benjamin

I would like to see USB chargers in the rooms. If you’re right across from Disneyland, you’re getting a lot of park guests who have magic bands and things to charge. Having USB chargers in the room helps a lot.

Self

8/10

Excellent

02 May 2026

Niechelle

The lady who checked us in was not friendly and was

2/10

Poor

30 Apr 2026

Pauline

I recently stayed at this hotel during a trip to Disneyland with my daughter, and while there were a few positives, the overall experience was disappointing. The staff at check in were friendly, welcoming, and professional, and valet service was smooth and convenient, which I appreciated after a long day of travel.

Unfortunately, the property itself did not meet expectations. We were initially placed in a room on the construction side of the hotel. The view faced a blocked off parking lot filled with construction equipment, which felt uncomfortable and far from relaxing. Even more concerning, the room had visible cleaning supplies left out, including a mop near the window, which made the space feel unprepared and not guest ready.

We returned to the front desk and were given a different room. While I appreciated the quick reassignment, the second room still did not match what was advertised in the photos. The room felt worn, not as clean as expected, and overall not very inviting or comfortable. Small details, like only decaf coffee being provided, added to the sense that the experience fell short.

The location is definitely a highlight, especially for easy access to nearby attractions and dining. However, the amenities overall did not justify the stay, and the condition of the property was a major letdown. Based on this experience, I would not choose to stay here again.

Friends_and_family Family

8/10

Excellent

29 Apr 2026

Julie

Clean, comfortable rooms and bedding. Extremely friendly staff. Great location to Disneyland. The only thing that kept me from giving it 5 stars is the noise. The walls are paper thin and I could hear children screaming on my final night. I could also hear every time someone rolled suitcases above and below me (I was on the 4th floor). Luckily I travel with a sound machine and the rooms have a fan setting so, as long as you like white noise, this is a perfect location/hotel.

Self

10/10

Exceptional

28 Apr 2026

Toni

Great rate and close to the Disneyland Park. Parking was $30 a day which is $10 cheaper than using the Disneyland Parking Structure and a quick walk over. Room was clean and comfortable, staff were kind and welcoming. Would stay here again.

Partner

8/10

Excellent

28 Apr 2026

Sean

Great location

Partner

10/10

Exceptional

21 Apr 2026

Eduardo

Friendly customer service!

10/10

Exceptional

17 Apr 2026

Cesar

Yes

Family

10/10

Exceptional

13 Apr 2026

Rose

Parking a bit full often. Luckily we did not have to leave much otherwise we’d have problems finding a space. Staff overall very helpful & accommodation. Appreciate the service & good customer service.

Family_with_children

8/10

Excellent

11 Apr 2026

Jennifer

The hotel was nice and a perfect walking distance to the parks! Michelle and Jasmine were both awesome and accommodating and made our experience even better!

Family_with_children

10/10

Exceptional

10 Apr 2026

Manuel

Great service and room, next to a lot of places to eat and 7 minute walk to Disneyland.

Family_with_children

4/10

Poor

10 Apr 2026

Camillus

The room was clean, staff were all courteous. The gift shop employees were disgusting. Poor hygiene, I had to was the bottle I purchased with soap and water before I would drink from it. Extremely expensive overall, the whole building is dated and run down. $2000 for four nights should get you more.

Family_with_children

2/10

Poor

09 Apr 2026

Gillian

We checked out a day early with a prepaid room and they charged us $175. the staff was rude and dismissive.

Business

10/10

Exceptional

08 Apr 2026

Luis Francisco

Family

4/10

Poor

05 Apr 2026

Shawn

The website misrepresents the property, there is no resturant and they cancelled the morning breakfast. The rooms are on the same level as a motel 6. The only thing positive is that the property location close to Disneyland, but not that close!!

Family_with_children

10/10

Exceptional

03 Apr 2026

Philip

Clean room, great staff, close to Disneyland and quiet

Family_with_children

10/10

Exceptional

02 Apr 2026

Alicia

Clear room

6/10

Pleasant

31 Mar 2026

Sylvia

The room was really dusty. There was dust and crumbs everywhere on the floor. We asked every day for three days straight that the room's laminate floor be cleaned, swept, mopped, and/or vacuumed and housekeeping never cleaned it. I even offered to clean it if they brought the supplies. At check out, we informed the front desk and all they said is that they would let housekeeping know. No cleaning nor did they give us comps for dealing with a dirty room.

Family_with_children

2/10

Poor

29 Mar 2026

Maria

I didn’t not get the room I booked.

Family_with_children

6/10

Pleasant

28 Mar 2026

Jacque

Great location for Disneyland. And for the area the price is reasonable for what you get. However compared to the courtyard Marriott next door (and also more expensive)… you get what you pay for. A glammed up motel with thin walls & you can hear every toilet flush. The beds are comfortable and a iPhone sound machine helps!!

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

Isaiah

The property is amazing and I enjoy all the perks of being across from the Disneyland Resort!

Friends_and_family Family

8/10

Excellent

24 Mar 2026

Melissa

The location of the hotel is ideal for Disney.

Friends_and_family Family

2/10

Poor

24 Mar 2026

ALAA

This is 2 star Motel, very disappointed

Family_with_children

10/10

Exceptional

23 Mar 2026

Nina Cardoza

Very clean and within close proximity to Disneyland.

Family

10/10

Exceptional

23 Mar 2026

Robert

Clean quiet rooms, easy walking distance to the park.

Partner

10/10

Exceptional

22 Mar 2026

starla

Great place to stay for Disneyland. Staff so helpful

10/10

Exceptional

19 Mar 2026

Kylee M

We had a great time at Fairfield! We had an issue with our TV and they sent maintenance up to fix it right away. When they came back they had a present for our son because it was his birthday. HOW SWEET! Great walk to the park for naps! Pull out bed is not very comfortable but they brought up extra comforters to give more padding.

Family_with_children

10/10

Exceptional

18 Mar 2026

Marisa

Staff were very friendly and helpful. We loved how close it was to Disneyland.

Family_with_children

2/10

Poor

17 Mar 2026

Jennifer

We had a reservation for 4 nights and left after 4 minutes! Our room was disgusting! Bugs were jumping on us! Pool and spa were empty! Our room smelled like a sewer! The staff couldn’t have cared less! I’m so happy that I took pictures of the bugs on us and the filthy room and was able to get a full refund thanks to Expedia!

Partner

10/10

Exceptional

17 Mar 2026

Travis

Every interaction with staff was a positive one with friendly responses. We had a clogged toilet and they were able to send someone up with a plunger quickly to resolve the issue. I have stayed here multiple times and I recommend it to all my friends and family.

8/10

Excellent

16 Mar 2026

Rebecca

Great location, friendly staff, needs a renovation

10/10

Exceptional

16 Mar 2026

Emily

This hotel made for a great visit to Disneyland. It was only about a 7 minute walk to the park, the pool area was a great place to cool down and relax, and the Disney decor was a really nice touch. The self-service laundry was an amazing amenity that made our Disney trip less stressful.

Family_with_children

10/10

Exceptional

14 Mar 2026

Ashley

This is our new go to spot when we’re in town for Disneyland!

Family_with_children

8/10

Excellent

06 Mar 2026

Alberto

Great location across from Disneyland! McD literally downstairs, room kind of small. Housekeeping did a great cleaning job.

6/10

Pleasant

05 Mar 2026

Isabel

Very noisy

Family_with_children

6/10

Pleasant

04 Mar 2026

Veronica

The rooms are small; the amenities are minimum. Not up to the standards of a Marriott and not worth the price. It's being \"renovated\", staff does not inform this, and you will be woken up with a lot of noise if you stay in the backside of the property. Doors don't close completely, make sure to check before you leave. Very disappointed. Expecting much more from a Fairfield. Complained about the excessive noise at 8am and received a McDonalds gift card. Beds are comfortable and it's a 5-7 minutes' walk to the parks.

Family_with_children

10/10

Exceptional

02 Mar 2026

Hailey

As close to the park without paying the in park fee. Perfect for a few days at Disney.

Family_with_children

10/10

Exceptional

01 Mar 2026

Rizalina

Great location with friendly and helpful staff. Our second time staying here and it won’t definitely be our last as we look forward to returning. Lots of restaurants around and best of all Disneyland is right across the street.

Friends_and_family Family

6/10

Pleasant

23 Feb 2026

Josh

Put on the ground floor in the back of the hotel around construction and under a floor being worked on. Construction workers yelling at 6am and trucks/forklifts etc outside out door. Felt like a Motel 6 but 5x the price.

Why do you charge hotel guests $30/day for parking when the rooms are already $350/night?

Partner

6/10

Pleasant

21 Feb 2026

Heather

The room was uninviting. The air conditioning/heater could not be adjusted and the temp made the room almost unbearable. The beds were uncomfortable (very hard). The property was very loud. Thin walls, echoing hallways and lots of garbage trucks and luggage carts constantly making noise.

Friends_and_family Family

8/10

Excellent

20 Feb 2026

Cynthia

Great location, but only 2 working elevators and not far from the rooms

Family_with_children

6/10

Pleasant

19 Feb 2026

Michelle

I had booked a king room for my weekend stay and unfortunately at check in I was told they were all out of king rooms and only have 2 queens, but they would upgrade me to a Disney theme room due to the inconvenience. My husband is 6'5\" and hearing this made me annoyed instantly since I knew he would not be able to sleep comfortable on a queen bed. The shower was not properly cleaned either. The tub appeared to have sand in there? i'd say the only positive about this room I was upgraded to was being able to see the fireworks from my room door and it being a 10 minute walk to disney.

Partner

8/10

Excellent

18 Feb 2026

ANNE MARIE

Staff was courteous. I was just confused by housekeeping’s schedule because we checked in on a Wednesday and was given this informational letter which included the info about how housekeeping cleans your room every other day. We assumed they’d clean on Friday but they did not clean it.

Partner

8/10

Excellent

18 Feb 2026

Craig

Clean, comfortable, quiet room

8/10

Excellent

17 Feb 2026

Vanessa

Clean room, friendly staff and of course close to Disneyland

Partner

6/10

Pleasant

15 Feb 2026

Redken

Room was pretty dusty, hardwood floors had dust around the edges and on top of the tv. Our shower didn’t have a light so it was very dim. Our room felt like a hospital room. Workers were amazing! But for the price I paid, it could’ve been a lot better.

Leisure Family

10/10

Exceptional

14 Feb 2026

Suzan

Room spotless
Robert the manager super awesome knows customer service very well. And runs a tight ship. Valet guys and girl so professional and a so patient.
This is a great hotel with great people. Took an uber to Disney for a convention and was so easy quick no issues. Great location as well.

Business_and_leisure Family

10/10

Exceptional

11 Feb 2026

Gerardo

great experience

Partner

8/10

Excellent

11 Feb 2026

Juliann

Courteous staff. Decent location to the park.
Pool was not very heated. Beds were ok. Rooms overall were kinda funky. Small bathrooms.

Leisure Family_with_children

10/10

Exceptional

08 Feb 2026

Jason

The staff was very helpful and friendly we wanted to switch rooms because we were on the back side of the hotel and was a little noisy and called the front desk and asked if we could move in the morning and they said they had a room and we could move now. Rooms were clean and the park view was amazing would definitely stay there again.

10/10

Exceptional

08 Feb 2026

Deborah

Staff was so nice! Great location to be able to walk to Disneyland

Friends_and_family Family

6/10

Pleasant

07 Feb 2026

Dennis

Room was good staff were nice. Internet is about as fast as dial up, ridiculous. The place is very close to Disney so they don't have to offer much of anything else. No breakfast, must ask to have your room cleaned.

Family_with_children

8/10

Excellent

06 Feb 2026

Amy

Room for as clean and had plenty of space for 4 people. Would be nice for at least one more suitcase rack, no hotel ever has more than one.

Convenient for Disney, just a 10 min walk. No breakfast incl but plenty options around the hotel.

Friends_and_family Family

4/10

Poor

04 Feb 2026

Jennifer

Hotel felt more like a motel. Extremely noisy. Felt overpriced for what we got. Construction in front lobby and constant construction noise coming from upstairs. The only plus from our stay here is the location is walking distance to Disney.

Partner

10/10

Exceptional

04 Feb 2026

DEBORAH

Staff was great, room clean

Leisure Partner

4/10

Poor

30 Jan 2026

Melissa

king room was over sold, room we got was near neighboring hotel that was doing construction outdoors, also work being done in ajoining rooms and the noise from the tools was to much! Did not rest at all

Partner

8/10

Excellent

30 Jan 2026

Grace

Spacious, clean room, very good walking distance to disneykand

10/10

Exceptional

29 Jan 2026

David

Great staff made us feel very welcome. Everything was very clean. And our stay was great.

8/10

Excellent

29 Jan 2026

Julia

Location and staff were great. Floors could have been cleaner and I would have loved a microwave in the room.

Leisure Family_with_children

6/10

Pleasant

28 Jan 2026

Frederick

Good location, clean room
Unfortunate construction happening above my room which was very loud and distracting

Leisure Self

8/10

Excellent

28 Jan 2026

Victor

That place is good. Cuz is front of Disney park. But it need upgrades for the price you pay for it.

Partner

6/10

Pleasant

26 Jan 2026

April

Rooms look way better in the pictures than in person. Found that fridge could not hold temperature. Location is convenient and they let us check in a little early by going from a king room to two queens which was nice.

Leisure Partner

10/10

Exceptional

25 Jan 2026

Justin

Very good customer service. Told Staff it was my husband birthday and they delivered a bday gift free of charge. Would stay here again.