Hyatt Place Roanoke Airport/Valley View Mall

United States , Roanoke - VA
ROANOKE, 5040 Valley View Boulevard North
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100 reviews shown

10/10

Exceptional

14 Jun 2026

Monica

We will definitely be back.

6/10

Pleasant

14 Jun 2026

Thomas G

Did not receive requested wake up.

Self

2/10

Poor

13 Jun 2026

Jennifer

Under reno. No amenities available.

10/10

Exceptional

09 Jun 2026

Anthony Michael

Construction going on and the lobby was a bit of mess. Had to enter through side door. Staff was excellent though.

Self

10/10

Exceptional

08 Jun 2026

Robin

Clean room, spacious. The breakfast was good and very happy to see gluten free options!

Friends_and_family Family

2/10

Poor

01 Jun 2026

James

This hotel is under major construction and remodeling. Expedia doesn't seem to know. We had plenty of choices of hotels to stay at in this area. We would not have stayed here had we known about the construction.

Family_with_children

2/10

Poor

01 Jun 2026

Bruce

The property is completely under construction. Not one floor, not just the lobby, basically every floor. The site does not tell you this. Nothing alludes to it before you arrive. They are renovating the entire lobby; you can't use the front door, which is fine, but they're also renovating every area of the hotel that has tile. Dust everywhere. Crews are working late into the night, including on the weekends. We were on the 5th floor and could hear people dumping tile debris all night long.

Family_with_children

10/10

Exceptional

28 May 2026

William

Quick service...simple check-in and check-out. Excellent room accommodating 4 guests.

Family_with_children

6/10

Pleasant

26 May 2026

Mark

I chose to stay at this hotel becuase it was supposed to have a restaurant and bar on site, but the hotel is having major renovations so that wasn't an option. The staff was fine, and the room was nice. My second night I smelled cigarette smoke for part of the evening, which I hated. I didn't cause any issues, so I just dealt with it. I was very disappointed they didn't have a bar because that was why I chose to stay here in the first place. I could have saved some money staying elsewhere, and next time that is what I will do.

Self

8/10

Excellent

24 May 2026

Diana

Be aware that the hotel is under construction in the main areas. Carpet was pulled up and stacked next to our door. Construction trash all around the hotel.....everywhere. Noise until late in the evening and started early.
They did have breakfast out but nothing else. Rooms were clean. Bathroom faucet was loose. Bathroom door takes up way too much room and opens in. You have to perform gymnastics to get around it.
People at check in were nice and helpful.

Friends_and_family Family

10/10

Exceptional

23 May 2026

Judy or Virgina

Hyatt is always an outstanding place to stay.

Family

2/10

Poor

23 May 2026

Carey

I don’t even know where to start, but if you enjoy the soothing sounds of a jackhammer at 11 PM and inhaling toxic spores, then this is the paradise for you.
• The \"Ambiance\" (Construction Zone):
Nobody warned us that the hotel was actively being gutted. The lobby looked like a hazardous waste site, and our room was directly beneath whatever structural demolition they were doing. The drilling started at the crack of dawn and didn't stop all day. Forget sleeping in, having a conversation, or relaxing. I’ve stayed at quieter construction sites.
• The Bathroom Biohazard:
When we finally tried to escape the noise by taking a shower, we found a literal science experiment growing in the bathroom. There was black mold caked along the shower grout and crawling up the drywall behind the toilet. It smelled musty, damp, and dangerous. When I brought this up, I was basically told to just not touch the walls.
• The Hostile Front Desk:
The staff here must be trained in active hostility. No apology, no empathy, just pure attitude.
Management clearly does not care about their guests or basic health codes. Save your money, save your lungs, and stay literally anywhere else

Business

4/10

Poor

20 May 2026

Haylee

I called ahead to see if the amenities such as a pool and restaurant were at this location I was told yes and upon arrival what was failed to be mentioned was that the place was under a total renovation and the amenities were out of service. The housekeeping didn't even make the beds. Also on the last day of our stay I came back to the floor my room was on and it was blocked off with plastic and the floor was torn up . I took the stairs and the construction workers were breaking up the floor right outside my room it didn't stop for hours ,at 6 I went down to request a different room that was away from the noise . First I was going to be put further away from my family but after asking again for a better accomodation I was them put in a room that was both near my familys other room and away from the noise. Also the breakfast was served in the office space with minimal food options. There was a shuttle service that was helpful. There is also some issue with my points not showing on my hyatt app.Overall the room was decently clean and the shuttle helpful, staff was nice but everything else was a big let down.

Friends_and_family Family

4/10

Poor

17 May 2026

Milton

Should have been made aware that the entire lobby area was under deep renovation. Breakfast in meeting room. Room was next the elevator - noisy! Room so small. Shower and toilet so close. Least favorite hotel rom design ever! Not worth $265 - !!!

Friends_and_family Family

8/10

Excellent

16 May 2026

Paulina

Clean large updated rooms. property was under remodel when I stayed but I’m sure it will look great once finished. I wasn’t impressed with breakfast, extremely limited so that is something that definitely should be improved. Lots of parking space.

Self

10/10

Exceptional

14 May 2026

Priya

all good for one night stay

Self

6/10

Pleasant

14 May 2026

Roger

Hotel is under renovation. Check in desk was 2 tables side by side with exposed wiring. Floor removal going on in Lobby. Concrete dust in the air. Breakfast served in a converted meeting room If there was a \"under renovation\" warning under description I missed it. I have stayed st Quality Inns in better shape.

Partner

10/10

Exceptional

08 May 2026

Darrin

Great hotel. Stayed here before an early flight out on vacation.

Partner

2/10

Poor

07 May 2026

Shai

Avoid this hotel

Friends

10/10

Exceptional

04 May 2026

Cory

The rooms were clean and the check in staff were nice and courteous even with a full lobby redecorating in progress. As always, I felt totally safe.

Partner

10/10

Exceptional

01 May 2026

Julianna

customer service was polite with the construction that was going on at the Hotel

Family

2/10

Poor

27 Apr 2026

Lee

Was not disclosed the entire property would be under renovation. Breakfast was in a meeting room. I think the staff did a excellent job considering the conditions of having the entire first floor under construction. Just disappointed we where not told what we was walking into!

4/10

Poor

26 Apr 2026

Sarah

Hotel is undergoing renovations. The rooms smelled terrible and damp. Pool was closed. Staff was great tho

Friends_and_family Family

8/10

Excellent

25 Apr 2026

Michelle

The room was very spacious with the exception of the toilet/shower area, very tight fit. Would have found a microwave in the room very useful. There was construction in the lobby area that was very loud. Appreciated being on the 4th floor away from it.

8/10

Excellent

24 Apr 2026

Alexander

This hotel is under construction at the moment. We didn’t know that before our arrival. The staff were very friendly and helpful. Our room was completely remodeled. The only down side to our stay was the air conditioning unit was so loud in the room neither of us were able to get a good nights sleep

Partner

2/10

Poor

23 Apr 2026

Michael

They would not accept my ID. Refused my reservation. Refused refund request.

Self

6/10

Pleasant

20 Apr 2026

George

I didn't realize they were in the process of renovating the lobby and the pool was closed.

Family_with_children

8/10

Excellent

20 Apr 2026

Carrie

The breakfast was good.

6/10

Pleasant

19 Apr 2026

Susan

The lobby was under construction which was not relayed before booking. We were “locked” out of the side entrances as the door fob was not working. There is a corner in the bathroom of room 211 that had water damage and looked like it hadn’t had any attention. The room only had one small trash can, in the bathroom.

Friends_and_family Family

8/10

Excellent

19 Apr 2026

Beth

Clean room and friendly staff - I was pleasantly surprised with our quiet room, due to the lobby renovation.

Family

8/10

Excellent

18 Apr 2026

Joy

Breakfast was excellent but pool was out of service and staff was not nice about it!

Partner

10/10

Exceptional

15 Apr 2026

Darrin

Great staff, easy check in/out. Room is always in great condition, up to date, and clean. Breakfast is very good with options and freshness. Great place to stay, also very convenient to the airport for early flights.

Family

10/10

Exceptional

14 Apr 2026

andrea

I wish I knew the gentleman's name who greeted us & gave us awesome recommendations on what to do & where to eat. The breakfast was fresh & a wonderful assortment to choose from (thank you for making it 'free'). Our room was very large & very clean, the views of the mountains were beautiful! The shower pressure was great and water hot. My ONLY COMPLAINT was that the pool was under construction and it was NEVER STATED ANYWHERE, except the front desk after check in. This was one of the reasons we stayed there and the female clerks were sorta rude and said it was stated on their websight...FYI, IT ISN'T!!! My Only recommendation is my room needed another trashcan or 2 & a slightly larger fridge would have been helpful. If I am ever in Roanoke again I would definitely stay there!

Family_with_children

10/10

Exceptional

12 Apr 2026

Nancy

Everything was pretty fine

6/10

Pleasant

12 Apr 2026

Sylvia

First floor bathroom shower floor was disgisting. Black mold on floor and wall tiles. Bathroom lighting was very low hard to see. Outlets near bed didn’t work. Lighting in room was terrible. Bathroom shower and toilet areas was too small. Bucket in middle of isle walkway to catch leaking from ceiling. Hotel vans parked in front entrance blocking both sides of entrance. Couldn’t get car through to load or unload vehicle. Pool was under repairs. We were not notified until check in. When checking out the front desk person was in breakfast Lounge getting a bagel. Had to wait for her to come over.

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

sowmya

Loved. Our stay 10/10

Business Family_with_children

8/10

Excellent

06 Apr 2026

Stacey

This hotel is lovely the rooms are very spacious, comfortable and clean. The location is great, right ooff the highway and surrounded by many places to dine. This hotel has contracts with Airlines and the best rooms are held for flight crews. When I arrived there weren’t any rooms available that wasn’t by an exit door so the first 2 nights I didn’t get much sleep. When I requested to change I was put in front of the elevator so I specifically asked for high floor not by the exit or elevator. The lady that accommodated my request was a little annoyed nonetheless she made it happen. Coming back to Roanoke after being in larger cities it’s always a travel back into time.

Self

10/10

Exceptional

05 Apr 2026

Andrew

Clean property with very well lite parking.

Family_with_children

10/10

Exceptional

04 Apr 2026

Sherlin

We stayed over night and this place was perfect for my family and I. The room was spacious enough for the 6 of us. The breakfast was fresh and had a good selection of items. The staff was super kind, respectful, and accommodating. If we're ever in the area again, we'd definitely stay here again.

Friends_and_family Family

8/10

Excellent

04 Apr 2026

Robert

Staff was very helpful

8/10

Excellent

31 Mar 2026

Christian

Breakfast was good, felt more homemade. The rooms are nice and quiet. Shower in room was poorly updated and held water in pan and did not properly drain. Also the king room I was given had no microwave. Apparently only certain rooms have microwaves. Half the channels on the TV didn't come in.

Business

8/10

Excellent

27 Mar 2026

Theresa

The breakfast and parking were adequate.

Family

10/10

Exceptional

27 Mar 2026

Candace

Very clean room and common areas. They don’t have a gym on site but you do have access to Gold’s gym which is nearby.

Partner

10/10

Exceptional

25 Mar 2026

Aaron

Best breakfast buffet I’ve ever had at hotel. Sadly we weren’t feeling well after eating at local hot chicken place but the hotel is hands down a great place to stay. Beautiful spacious room with a view. Comfy couch and very nice bathroom. The shower has great water pressure. Very clean. Very nice staff. Highly recommend.

Family_with_children

10/10

Exceptional

19 Mar 2026

Katie

A perfect stop for our road trip! The hotel was clean, spacious, and ideal for a family of five needing a comfortable place to rest for the night. The location was excellent—conveniently close to stores, gas stations, and a variety of restaurants. It made for an easy and enjoyable evening stop, giving us time to relax and enjoy some family time before getting back on the road the next morning.

Friends_and_family Family

10/10

Exceptional

18 Mar 2026

Bobbie

The hotel was conveniently located. Very clean. And the staff was friendly and helpful.

10/10

Exceptional

16 Mar 2026

Nancy

Airport shuttle

Self

10/10

Exceptional

13 Mar 2026

Alberto

Perfect location if you will fly early morning.

10/10

Exceptional

12 Mar 2026

Kevin

Great king room.

Family

10/10

Exceptional

08 Mar 2026

Stacey

Breakfast could have been better. A waffle station would be great and the coffee is like water. Would not choose breakfast here but would definitely stay again.

Family

6/10

Pleasant

07 Mar 2026

Carolyn

The room was ok but don’t stay in one right outside the elevators, was noisy all night. Staff didn’t remember to schedule my shuttle ride to the airport.

Self

10/10

Exceptional

06 Mar 2026

Angela

10/10

Exceptional

05 Mar 2026

Sherri

The pool was one reason we chose to stay there, but when we checked in, it was closed.

Family_with_children

6/10

Pleasant

05 Mar 2026

Kathleen

Excellent breakfast options

Partner

10/10

Exceptional

23 Feb 2026

Karen

We have stayed in several hotels in various locations over the last month. This hotel was the BEST by far! The room was spacious & exceptionally clean. The beds were very comfortable & the shower pressure was perfect. Complementary breakfast was yummy with plenty of options. We are traveling with 2 dogs & are grateful that they accommodate pets. THANK YOU for a lovely stay! Job well done!

Pet

6/10

Pleasant

22 Feb 2026

Skylir

Room was clean, other than the bathroom. Mold on the ceiling and a long time of built up dirt and general grossness along the baseboards in the bathroom. Beds were comfortable aside from the pull out bed, the mattress for that was incredibly springy and uncomfortable. Friendly staff. Breakfast was quite nice with plenty of options to choose from that satisfied the children and adults. Pool was closed.

Family_with_children

10/10

Exceptional

21 Feb 2026

Bernadette

The room was very clean and the staff was very pleasant, helpful and courteous.

Partner

10/10

Exceptional

20 Feb 2026

Tamika

Just want to shout out Ginger, after speaking with her from a previous stay, she handled it with fairness and grace! Customer Service is A+++ I will continue to return!

Self

4/10

Poor

18 Feb 2026

Andre

Lest start with the bathroom being so small you had to walk in the shower or straddle the toilet to open or close the door. Im a deep sleeper and every day something different woke us up. First day seemed like there was a frat party on our floor. Second day was woke up by loud banging on the wall and not the type you would thing would happen at a hotel at two in the morning but like someone was doing repairs. Then closer to 4am some male was in the parking lot screaming for 30 minutes or so. The third day was woken up by kids playing in the hall way before 7am. The worst was when i was packing to leave i found a used douche bottle on the shelf in the closet. Upon checking out the attendant was extremely nonchalant about what i told her. Im sure it went in one ear and out the other.

Partner

6/10

Pleasant

16 Feb 2026

Timothy

Bathroom tub dripped all night. In the morning the hallway smelled like someone was lighting up a joint. Unfortunately the pool was closed, not the hotels fault as it was posted on the Hyatt website, but on the hotels.com listing it was at the bottom and hidden. Got the room specially for pool and breakfast to keep kids entertained while visiting family. Hotels.com was 0 help when attempting to move the reservation.

Friends_and_family Family

10/10

Exceptional

13 Feb 2026

Cristen

It was great!

10/10

Exceptional

10 Feb 2026

Zachary

Was a great stay

2/10

Poor

02 Feb 2026

lee

staff was not very friendly and check-in was absolutely ridiculous taking 25-30 minutes just to check in. they also proceeded to try and charge me $250 for a deposit because my legal drivers license shows a local address!!!

Business_and_leisure Family_with_children

10/10

Exceptional

29 Jan 2026

Nestor

Staff is great, the room was really clean .

10/10

Exceptional

25 Jan 2026

Michael

Room was spotless. The vibe was great.

Leisure Pet

8/10

Excellent

20 Jan 2026

Wissam

Elevators were dirty, hallways were dirty. Room was clean. Options for breakfast were limited.

4/10

Poor

20 Jan 2026

Jason

When I book a room with 2 beds dont tell me there are none available when I arrive

Friends_and_family Family

8/10

Excellent

16 Jan 2026

Watson

Very good and courteous hospitality.

6/10

Pleasant

15 Jan 2026

Tamika

Check in was good, front desk lady was great! Room ehhh it was ok it looks like it’s been remodeled well you can tell it has been the bathroom light is dim, door is super close to shower and toilet (King room) the blinds didn’t work correctly. It wasn’t bad but it wasn’t great

Business Self

10/10

Exceptional

06 Jan 2026

Frederick

Good

10/10

Exceptional

01 Jan 2026

Joshua

Great. No problems here.

10/10

Exceptional

29 Dec 2025

Cory

Everything was perfect!!!!!

Leisure Partner

10/10

Exceptional

27 Dec 2025

John

The part that stood out the best was the friendly staff. Check-in was quick and easy and our room was very clean and in good shape. Would definitely recommend.

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

omar

Great

Leisure Family

10/10

Exceptional

21 Dec 2025

Virginia

Yes ,everything was wonderful. Great trip

Friends_and_family Family

8/10

Excellent

20 Dec 2025

Darrel

Friendly staff, clean hotel, easy parking, good breakfast

Business

6/10

Pleasant

18 Dec 2025

Allison

The hotel was very clean, the bathrooms are super small pretty much like a closet, needs more lights. Theu were in the process of remodeling so hopefully that helps. The staff wa super friendly and helpful we moved 3 differnt rooms firstly bc no lights in the bathroom, and secondly because of the toilet being clogged when we got there. Bit i would stay here again of i had to

10/10

Exceptional

30 Nov 2025

Wayne

Absolutely very neat and very comfortable to stay overnight! Enjoyed to go shopping near our hotel! Also restaurant!

Leisure Family

8/10

Excellent

29 Nov 2025

Angel

Wonderful clean comfortable room. Heater did not work so one room was cold.

4/10

Poor

24 Nov 2025

Jane

For a Hyatt it was a disappointment. Indoor pool permanently closed. TV did not work. Rooms nice and big. Re-decorated. Breakfast adequate. Coffee bad. A mixture of nice and worn. Desk and breakfast staff pleasant.

10/10

Exceptional

19 Nov 2025

Virginia

Had a great trip/ stay.. will stay again

Friends_and_family Family

10/10

Exceptional

13 Nov 2025

Terri

Olivia was outstanding.

10/10

Exceptional

30 Oct 2025

Timothy

Yeah everything was good. I liked it. Very clean. Hotel was a little on the older side but it was exceptionally clean. Awesome staff!!!

Self

4/10

Poor

27 Oct 2025

Debra

We did not have a phone in our room. I tried to call the front desk with my cell, but I kept being sent to voicemail. As result I had to go down and get towels. No outlets on the right side of the room. I had to plug my cell on the other side of the room. Only 2 outlets, no UBS ports.

Friends_and_family Family

10/10

Exceptional

23 Oct 2025

Nathan Paul

truly, outstanding property. Staff were very efficient and friendly. Rooms were immaculate. Property is very well taken care of. I highly recommend it.

6/10

Pleasant

21 Oct 2025

Starr

I'm usually pretty chill about room quality but I feel like this property was a little low rent. The indoor pool was out of commission and there was nothing on the web page about that. That was one of the main reasons we booked. We got a King room and they gave us one on the first floor a couple of doors down from the kitchen. Our room reeked of bacon most of the night as they did breakfast prep and the HVAC sucked the cooking smells into our room. Normally that wouldn't bother me but the greasy smoke smell was super thick. Also, the bathroom was the most poorly designed ever. The toilet and shower were basically in a closet and you had to practically stand in the shower to open the door. Check in time was at 3 and we were there at around 3 and went to our room. There was a maintenance guy in there caulking around the edges of the floor. Why right at check in? The floors were laminate and had not been swept or mopped apparently; I wore socks thinking they'd be clean and my clean socks were wrecked walking to the door and back. The bed was super uncomfortable - like lying on plywood with a little polyfil on top. I was expecting more from the Hyatt brand, I'll be honest.

Leisure Partner

4/10

Poor

20 Oct 2025

Missy

Advertise indoor pool, no pool or hot tub

Leisure Family_with_children

8/10

Excellent

15 Oct 2025

AMANDA

We had a high floor room which was modern & spacious with seating area. The room was very clean and bed/pillows very comfortable. Shower was good. The biggest downside was noisy a/c, also think could hear our neighbour having a shower at around 1am. The hotel is used by cabin crew, some arrived while we were being checked in and a female crew member interrupted our check-in with complaints that she had not been allocated a room on an upper (quiet) floor as she needed to be up early the next morning, she appeared to believe that she should be given priority over paying hotel guests. She was very rude and totally ignored us, just cut in and took the attention of the receptionist checking us in but this wasn't really her fault. We appreciated the 12 noon check out, I would stay at this hotel again if in the area.

Leisure Family

6/10

Pleasant

08 Oct 2025

Jordan

Nice place! Nasty breakfast though. Thankfully plenty of nearby options for good food!

10/10

Exceptional

06 Oct 2025

Maxine

Love staying here, my favorite restaurant is in walking distance. Hotel is very clean and staff are helpful.

Leisure Pet

10/10

Exceptional

05 Oct 2025

Brittany

Very clean hotel, super friendly and helpful staff, delicious breakfast…just what we were looking for!

Friends_and_family Family

10/10

Exceptional

05 Oct 2025

Mickey

It was perfect

Leisure Partner

10/10

Exceptional

04 Oct 2025

William

Good facilities, good location

Leisure Family

8/10

Excellent

01 Oct 2025

carol

Large clean rooms But was disappointed that it was a limited bar and restaurant

2/10

Poor

28 Sep 2025

Mae Joy

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

Leisure Family

10/10

Exceptional

28 Sep 2025

Megan

Very clean, convenienty located hotel. Great breakfast.
Rooms were very large with sofa, microwave, and mini fridge. Would stay here again.

Leisure Family

10/10

Exceptional

27 Sep 2025

Larry

Lots of shopping at mall close to hotel. Many restaurants also

Leisure Family

10/10

Exceptional

27 Sep 2025

Cynthia

The room was spacious and clean. Hot breakfast each day was good and wide variety of fruit, cereals, bagels and cream cheese and peanut butter.

Business_and_leisure Family

10/10

Exceptional

27 Sep 2025

Melanie

Great, large rooms and delicious full breakfast with hot and cold items. The indoor pool water was freezing even when it was 80 degrees outside so that was a bummer… if you offer a pool you really should invest a little more to turn up the water temperature but that was the only issue. Restaurants in the area to dine out at too.

Leisure Family

6/10

Pleasant

20 Sep 2025

Elizabeth

Clean, friendly, nice stay however, the shower had some black mold and the A/C unit was a little loud.

Leisure Partner