Baymont by Wyndham Salem Roanoke Area

United States , Roanoke - VA
SALEM, 179 Sheraton Drive
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100 reviews shown

2/10

Poor

21 Jun 2026

Sergio

El staff es lo peor delmundo quiero mi reebolso

Partner

4/10

Poor

21 Jun 2026

Brendon

Rooms were not good and trying to watch TV was not good

8/10

Excellent

20 Jun 2026

Darlene

Room was clean, decent property with plenty of parking, could use an elevator

Self

10/10

Exceptional

20 Jun 2026

Zachary

The breakfast was pretty good for a low cost hotel option. Room was decent and all the amenities worked. Not the Ritz, but good for the price

Friends_and_family Family

2/10

Poor

17 Jun 2026

Maybeth

Okay hotel, rooms were very dirty. I'm not sure they were cleaned at all because we found several items, trash items, etc of that sort in our room. Didn't look wiped down either. Breakfast was okay, nothing special. Cheap rooms for cheap stuff

Friends_and_family Family

2/10

Poor

16 Jun 2026

Virginia

I will never go back, nor recommend anyone there, it smells musky and old, very dirty and run down, staff was not welcoming. Horrible experience 😡

Partner

6/10

Pleasant

13 Jun 2026

Beth

Rooms are outdated and need maintenance work. Beds were clean. It will do for a quick nights stay on a budget.

Friends_and_family Family

8/10

Excellent

13 Jun 2026

Nina

We lost power and had to stay at a hotel cause of the temperature. Room was nice, cool, and the bed was comfortable. Will come back!!!!!

Partner

10/10

Exceptional

12 Jun 2026

James

Everything went well, friendly staff. Good coffee and breakfast in the morning. Nothing I can think of to make things better at this time.

Family

4/10

Poor

10 Jun 2026

Jennifer

The room was musty. We were I. Such a hurry to get out of that hotel we ended up leaving headphones in the room. Tried to call and retrieve them only to be told they didn’t have them. But we know we left them there. Very disappointing.
Door to our room was messed up we had to struggle to get the lock to work. Font door glass was busted up.

Family_with_children

10/10

Exceptional

08 Jun 2026

Debojyoti

Good Stay

Family_with_children

6/10

Pleasant

07 Jun 2026

Janet

The room was clean & the breakfast was good, however the building itself was reminiscant of a 1950s motel! Hasn't been updated in a while! Also there's no elevator, just an over heated stairwell.

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Abjul

Everything was good and the staff was professional

Partner

2/10

Poor

05 Jun 2026

Benjamin

dirty and run down, never again

Friends_and_family Family

4/10

Poor

04 Jun 2026

Scott

We had a “one-bedroom” king suite. Which evidently just means a regular room with a sofa bed that requires you to move the bed to unfold.

Several lights, the microwave, and outlets did not work.

Family_with_children

10/10

Exceptional

01 Jun 2026

Deborah

It was very clean and the beds were heavenly.

Friends_and_family Friends

6/10

Pleasant

01 Jun 2026

Dawn

The beds were very comfortable, sliding glass doors were dirty at the bottom, pretzel laying on the floor when we got there. Not the hotel fault, but on the second day we were there, a dog started yelping at 6 and didn’t stop until 6:45. Also not your fault but went to use the washer & dryer and someone had their laundry in the wash, sat around for 2 1/2 hours waiting to use the washer , a guy came and said oh it must be my cousins, he pulls the laundry out and pulls a lighter out of the back pocket. I’m sure they stared the laundry lastnight & just left it , they had another bag they had to wash also sitting on the dryer, I pointed out to the person the signs that you’re not supposed to leave your laundry. Did use the pool which was nice, they were spraying for weeds and the grounds looked nice. Breakfast was good. Like I said some things are not the hotels fault.

Partner

2/10

Poor

31 May 2026

Jane

Pool was cold. Hot tub was colder. Floating leaves and a green slimy bottom.

Pet

6/10

Pleasant

30 May 2026

Wendy

It was Ok for affordable lodging, but are room had some issues with the bathroom. Nothing that would be considered a show stopper, be on the lookout if you choose to stay there.

Friends_and_family Family

4/10

Poor

30 May 2026

Deborah

My room was very old and in poor condition. I found trash under the tv cabinet, the cabinet was scotch taped on the top edges, stained carpet, the sliding glass door was filthy. I was shocked at the condition of my room. Then the back door I had to enter thru was broken and didn't lock which worried me for safety purposes because it backed up to woods and was not well lit.

2/10

Poor

30 May 2026

Amanda

No internet dirty pool rusted and dirty

10/10

Exceptional

29 May 2026

Harriet

The staff was helpful and friendly; the rooms and amenities were nice; the price was reasonable. The only issue I had was that the exhaust fan in the bathroom wasn't working, so every shower left the bathroom covered in moisture.

Self

8/10

Excellent

26 May 2026

Harriet

My only concern was that the exhaust fan in the bathroom did not work, so everything was covered with moisture whenever I took a shower.
The staff was very helpful and pleasant. It has been a good stay. Amenities were exceptional. I would recommend Baymont. Excellent value for the price.

Self

10/10

Exceptional

25 May 2026

Katie

Nice stay. Good price in comparison to others around. The hotel is a little older. Bathrooms could be updated. Took forever for the water to get hot, didnt even have the cold water on. Maybe its a 2nd floor issue? Lobby reeked of smoke, even though it is a non-smoking hotel. At least the room didnt smell of smoke at all. Breakfast is decent. Overall, a good stay, safe, and would recommend. Just start your shower early! 😆

Partner

4/10

Poor

24 May 2026

Karl

I reservered 4 rooms and each room was not cleaned well prior to our arrival. We had to ask housekeeping to reclean several of the rooms. Even after the cleaning, it was not as clean as we'd like it. Sliding glass doors in each room were in terrible shape and in need of maintenance or replacement. Parking was good and breakfast was good too. For this trip we didn't need to stay in our rooms much, so overall the stay was tollerable.

Friends_and_family Family

4/10

Poor

23 May 2026

Barbara

Bathroom was filthy and toilet was not working. The facility is in poor condition. The breakfast was good though. I'd think twice about staying at a Baymont again.

Self

2/10

Poor

22 May 2026

Susan

NEVER AGAIN!!! The facility stunk like wet dogs. We got into our room and the commode did not work, the top lid of the toilet looked like it hadn't been wiped down in weeks, the floor was filthy with dirt, spills and hair, and the bathtub was scummy with soap residue and hair. I called the front desk about the unflushing commode and the filth. I was told maintenance and cleaning would be called right away. Maintenance got the toilet working but no one showed up to clean. After an hour we decided to check out and required a refund. It was denied. I told them I placed the reservation with expectations of cleanliness and THEY defaulted. Even Hotels.com would not make it totally right in refunding my money. SHAMEFUL!!!!

2/10

Poor

20 May 2026

Jacqueline

Don’t waste your $ on poor management and unsanitary conditions. More than one guest complained while I was speaking to management. Disgusting hotel.

Family

4/10

Poor

20 May 2026

Ramaswamy

Not good

Partner

6/10

Pleasant

19 May 2026

Michael

It was clean but nothing special.

Partner

2/10

Poor

19 May 2026

Jon Paul

The rooms have broken sinks. The plugs and light switches we grubby like the never got cleaned. The sliding doors out of the rooms were stuck and have cob webs. We had no TV and the staff said it was the cable company. They would not do any about it. Like it was our fault. I wouldn't recommend that hotel to a person I hate.

6/10

Pleasant

19 May 2026

Vincent

Dated but clean. A/C didn’t work properly. Full cold blast or none at all. Had to sleep with off qas room was ice cold. They were booked so they could not change rooms. I was booked for 3 nights. They offered $30 compensation. That was an insult so we finally settled for $75. It was like negotiating buying a car. Beakfast left a lot to be desired. I knew going in it wasn’t top of the line motel but I was expecting basicsQ

2/10

Poor

18 May 2026

Samantha

The hotel smelled liked cigarette smoke from the moment we walked in. Got to our room and it was dirty. Dirt, crumbs and hair on the beds and in the bathroom. Floors were dirty, phone was unplugged and continued to smell like cigarette smoke. We left within 20 minutes.

Family_with_children

10/10

Exceptional

18 May 2026

Aastha

we had a comfortable stay the staff was super sweet

Family_with_children

6/10

Pleasant

18 May 2026

Laura

Parking was good. Had to wait a bit for someone to assist me. The door to the room was stuck and you had to put your shoulder into it. They had problems with the TV again. It smelt and was clean. Found someones underwear under the bed

Partner

4/10

Poor

17 May 2026

WILLIAM

Starting with staff. They tried. We didn't see information that the suite we reserved was on 2nd floor and only accessible by stairway which made carrying two suitcases and ice chest quite difficult and my wife had knee problems and made going up and down steep stairs difficult. The major issue was electrical outlets in suite were dangerous. As the room did not have an alarm clock we brought our own and when we first plugged it in and then went to check in desk to see if someone could show us how to operate tv remote that had no instructions when we came back to room we smelled a burning smell and our our alarm clock overheated and turned into a paperweight. We were then unwilling to plug in our laptop as the damage could have been catastrophic. The helper who came to show us how to use the tv could not get it to work and later we figured out how to access 8 tv stations that were over the air stations and no cable stations would work, so we read in bed with lamps that had cords stretched to their limits so it was uncomfortable to say the least. Balcony did not open. Plus side bed was comfortable and we were serenaded by frogs out side the room until we finally adjusted to their croaking. Coffee in morning was warm. Mngment needs to be more in tune with deficient issues that need to be addressed. $140 for one night stay at this facility was not worth it. Only reason we picked this place was picture of two door mini frig that had separate freezer area to keep our items cold

Partner

2/10

Poor

17 May 2026

Lulu

I had to book this hotel to attend my daughter’s graduation stayed for three nights.
The check in was quit easy as I had checked in on line already.
I asked for a room not on the first floor and I was told my room was one of most desirable rooms in the hotel.
The hotel whole way did not have a fresh smell! It smelt of cigarette smoke.
Curtains in the room did not look clean the lock on the French window looked like it was broken and never properly fixed.
The TV did not work.
I prepaid premium dollar and did not get my moneys worth.
I was very disappointed!

Self

4/10

Poor

17 May 2026

Lisa

The room was well worn, the upholstery on the chair was filthy, hair and soap from previous resident still in the tub, Felt a little unsecure in the room

Self

6/10

Pleasant

17 May 2026

Heather

Checked in online and paid $25 for early check-in at 1pm. Arrived and went in to get my room keys and was told there were no rooms ready. I gave the gentleman the option to find a room or give my money back. After calling his housekeepers a couple of times, a room was located. Room was average. Limited TV channels. No coffee pot in room. No travel toiletries. You had to wait ten minutes in between toilet flushes. But since we were only there for a quick overnight stay, we just dealt with it. Probably would not recommend if staying more than one night. One of the only positives was that it was pet friendly.

Friends_and_family Family

2/10

Poor

17 May 2026

Bindi

Breakfast is terrible. We tried it for the first day and never went back for the other days of the stay. The bathroom door was broken and would not close. The room floor was dirty. The bathroom floor was streaked with paint. We requested a roll out bed but were told that there were none, somehow one magically appeared later. There is no coffee machine in the room. The second day of our stay half the lights went out. The hotel is very smoky smelling and the hallways are full of smoke and other smells. The staff was not rude but could have done an overall better job of customer service.

Family_with_children

2/10

Poor

17 May 2026

Adrienne

Didn’t stay bc it was so rundown and dirty. I could not allow my dog to sleep on the floor there.

Pet

2/10

Poor

17 May 2026

Markus W

Food quality was poor, only eggs that appered to be defrosted and microwaved, no meat selection, terribly weak coffee; room was dirty, even after rewiest to clean, especially the bathroom. There was old laundry and lots of dust under on bed. Entry door was very hard to open....

4/10

Poor

17 May 2026

Pamela

The room smelled like cigarettes no smoking hotel /motel no elevator
Distance was too far to Virginia tech said 30 minutes more like 50 minutes had three nights only stayed one night.

Family

2/10

Poor

17 May 2026

Sean

I rarely leave reviews like this, but after tonight, I genuinely feel obligated to warn other travelers: if you have mobility limitations, accessibility needs, injuries, elderly family members, or disabled pets, stay literally ANYWHERE else besides Baymont Inn & Suites in Salem, VA.

Before arriving, we specifically requested a first-floor room because:

- I currently have a hip injury,
- and we are traveling with a dog who uses a wheelchair.

Despite disclosing this in advance, the hotel still placed us in an inaccessible room, offered no staff assistance whatsoever, and still charged us the full premium room rate.

No help carrying luggage. No meaningful accommodation. No refund. No adjustment. No accountability from either the hotel or Hotels.com.

Unfortunately, the room itself only made matters worse:

- extremely poor water pressure,
- the bathroom sink would not drain properly,
- the shower dripped and ran loudly all night long,
- and the toilet was visibly filthy inside upon arrival.

I understand that availability issues happen. What I do not understand is how a hotel can knowingly place guests with disclosed mobility concerns into an inaccessible situation and then shrug their shoulders when those guests physically struggle to access the room.

Tonight made an already painful travel day significantly harder than it needed to be.

If accessibility, cleanliness, or basic room maintenance matter to you at all, book somewhere else.

Friends_and_family Family

10/10

Exceptional

17 May 2026

Valerie

The staff was fantastic, the room was very clean and nice, the grounds were beautiful and the breakfast was far better than I imagined, wish I could have stayed longer

Partner

6/10

Pleasant

17 May 2026

Deborah

The hotel is very tired and old.

10/10

Exceptional

17 May 2026

Cathy

Breakfast offered more food than i expected. Fresh and delicious

Family

4/10

Poor

16 May 2026

joseph

Dirty bath tub. Complained. Tub cleaned next day of our 2 day stay. Floor in bathroom not well cleaned.

TV not working when checked in. Notified desk and eventually tech came and corrected the problem.
Breakfast buffet somewhat less than other brand hotels.

Partner

4/10

Poor

16 May 2026

Mulugeta

The breakfast menu was decent .The bath towels were clean . The room/ hotel condition was very poor . We had to ask for a room change because the first room had a very strong smell of smoking . The room we were given next did not have the smoke smell but had a musky smell , had to open the window to make it tolerable . The bed sheets didn’t feel like they were cleaned ones . Parking was fine . The breakfast room staff was nice .

Family_with_children

6/10

Pleasant

16 May 2026

LauraLee

Nice breakfast, family atmosphere, comfortable bed, friendly travelers. Dated and not so well maintained beyond the lobby, thus the average rating. Walked through a small pool of water in front of the bathroom and hall doors in the middle of the night that hadn't been there at bedtime. Seemed to have been smoking visitors before me

Self

6/10

Pleasant

16 May 2026

Stephen

Older motel that is need of renovation.

Partner

8/10

Excellent

15 May 2026

Thomas

It was a fairly average place. Had all the necessities. Facility condition was below average. It felt quite safe.

8/10

Excellent

15 May 2026

Jude

My family had a good stay. Bonus was learning Elvis stayed here in the 70s. So cool.

Family

8/10

Excellent

15 May 2026

John

It’s a tired older hotel, two stories no elevator.

Family

6/10

Pleasant

14 May 2026

Janet

Good rate and location

10/10

Exceptional

11 May 2026

Andrew

Needed to get a break and get off the dark road during my trip. I pulled in and between the few hotels all together, Baymont was the most affordable so, as a frugal traveler, I made a reservation while sitting in the parking lot. Plenty of parking and brightly lit. This is important to woman traveling alone. It was somewhat late so lobby was quiet. Gentleman helped me right away and check in was a breeze. He was friendly and explained breakfast, showed me the ice machine and pointed me right to my room. The room was adequate for a sleep over. Everything was clean, had a microwave and a decent fridge. Plenty of clean towels and sheets. Really can't beat it for under $100. I travel a lot and have determined this will be my go to place when in this route.

Self

4/10

Poor

10 May 2026

Sharon

Room was dirty, bed had black either mold or stains on mattress. Bathroom looked like they cleaned where you could see but not under the sink. Breakfast was nothing special.

Partner

10/10

Exceptional

10 May 2026

Charles

Wonderful staff . Good breakfest. Nice clean rooms the location is nice too.

6/10

Pleasant

09 May 2026

Charleen E

Not very clean floors needed a vacuum, bathroom floor was dirty. The room had a sliding door to a balcony that literally fell apart when it was opened. The pool was empty with muck and outdoor furniture in it. We had a group of 8 and we were very tired and just needed to rest.

Family_with_children

4/10

Poor

09 May 2026

Shefali

The walls were falling apart, the floor was sticky

Friends_and_family Family

10/10

Exceptional

09 May 2026

Dwight

Breakfast was terrific and this place and the staff was,amazing. Will stay again.

Family

8/10

Excellent

09 May 2026

David

Check-in staff was great!

Partner

10/10

Exceptional

05 May 2026

david

Totally surprised!! I was was looking for an inexpensive one night stay on my trip from New Hampshire to Alabama. I selected this one since it was about half way. The hotel was near the interstate 81. The place was VERY clean and quiet. The room was very clean and the bed was great. The front staff was extremely helpful and polite. Check in was quick and easy. I would recommend this highly!!!!

Self

2/10

Poor

04 May 2026

Amy

First room, I stuck to the floor and the cat urine smell was horrific. Also found a cell phone sitting on the table. The hallways smelled like cigarettes and weed. There is no elevator, so be prepared. The breakfast the next morning wasn’t good, except waffles, no real choices. Staff was pleasant enough but the whole facility was horrible.

Partner

8/10

Excellent

04 May 2026

ANN

Place wasnt cleaned the best and there was a weird smell in the room. But the front desk person was great and so was the breakfast. Id go again if in town

10/10

Exceptional

03 May 2026

Lindsay

The breakfast was fresh and delicious and parking was great. We enjoyed our stay. Thanks!

Family_with_children

10/10

Exceptional

29 Apr 2026

Sonam

Was good

8/10

Excellent

26 Apr 2026

Jeffrey

Price a little steep for the condition of building

Friends_and_family Family

6/10

Pleasant

25 Apr 2026

Johnathon

Quick stay late night arrival nothing special room was basic with clean linens and breakfast wasn't that good

8/10

Excellent

22 Apr 2026

Amy

I knew for the price and the reviews that I had already read that it wasn’t going to be any big fancy hotel but I just needed somewhere quick to stay overnight for surgery in the morning. The biggest complaint we had was you could not block all the parking lot lights out, our room was lit up all night long so there was not truly darkness to sleep in and our curtains looked like somebody had a “personal private party” on them. They were gross.
Other than that, they were friendly it was relatively clean and just what we needed for the one night

Partner

8/10

Excellent

20 Apr 2026

carolyn

Enjoyed the stay

2/10

Poor

20 Apr 2026

Gordon

Bathroom not clean

4/10

Poor

19 Apr 2026

Denise

Staff was very nice. Needs major updating. Bathroom had paint on floor that looked like blood and the entire hallway upstairs smelled like weed. We will pass on staying there again for sure.

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Brent

Very helpful staff. Accidentally left iPad but they had it for me 24 hours later.

Self

10/10

Exceptional

18 Apr 2026

Debbie

The hotel was very clean and my room was great. King size bed was very comfortable

Self

4/10

Poor

17 Apr 2026

Raj

Need elevator fs

Partner

6/10

Pleasant

16 Apr 2026

Jackie

The floor in the room needed swept behind the door. The hallway smelled of Marijuana nonstop and idk about the bathtub. Also ourside the sliding doors of the room needed cleaned

10/10

Exceptional

15 Apr 2026

Debbie

Breakfast selections were great. Pet friendly and friendly staff

Pet

8/10

Excellent

13 Apr 2026

Samuel

This motel has ample parking and serves a decent breakfast. The staff was friendly.

Family

6/10

Pleasant

12 Apr 2026

David

They did not honor the pre paid booking with Hotels.com. Said they didn’t have any more rooms at that price. Claimed that Hotels.com regularly overbooks. I’ve been traveling a lot lately and this was the first time I ran into that. They gave me a different (cheaper) room with no compensation back.

Facilities are old, cheap, and not maintained well. Bathroom fixtures are old, cheap, and loose. Old carpet was stained and tile grout needed cleaning.

Self

8/10

Excellent

10 Apr 2026

Barry

Yes

10/10

Exceptional

08 Apr 2026

Caireen

Comfortable beds, great breakfast, loved the cheese omelets, helpful staff

6/10

Pleasant

07 Apr 2026

MICHELLE

Comfortable beds but the hotel needs a serious upgrade!! The staff was absolutely amazing!!

Friends_and_family Friends

8/10

Excellent

07 Apr 2026

carolyn

It was a decent stopping place to spend the night- perfect for what it was.

Self

8/10

Excellent

07 Apr 2026

Douglas

It was pretty nice

8/10

Excellent

05 Apr 2026

Thomas

Comfortable bed

Partner

10/10

Exceptional

05 Apr 2026

Hector

Everything was great.

Self

10/10

Exceptional

03 Apr 2026

Sean

Good parking. Clean hotel. Good breakfast.

4/10

Poor

02 Apr 2026

yves

Not going back

6/10

Pleasant

02 Apr 2026

Maury

The room was clean but the breakfast wasn't great. Our room (non-smoking) and the common area both had a hint of smoke smell in them.

Friends_and_family Family

6/10

Pleasant

28 Mar 2026

CHARLES

Old

Self

6/10

Pleasant

26 Mar 2026

Mark

The tub was halfway full of water when we checked in because of leaking faucet.The back door wouldn’t latch so anyone could enter hotel. Hotel just need an update. Entrance looks great like they just updated it.

Friends_and_family Family

4/10

Poor

25 Mar 2026

Eileen

Bathroom not clean. Breakfast adequate. Had to ask for tea bags at front desk. Water for tea lukewarm at best.

Family

2/10

Poor

23 Mar 2026

Amiee

Dirty, old beds, smelled like weed. Not in a safe area. Gave creepy no tell mo-tel

Family_with_children

10/10

Exceptional

21 Mar 2026

Jason

Easy parking check in and checkout . Gym was small but very adequate . Staff was super friendly anx the free breakfast buffet was better than more expensive places ive staysd.

6/10

Pleasant

21 Mar 2026

Gregory

It was a very basic hotel without any frills. Could be updated.

Family_with_children

2/10

Poor

21 Mar 2026

Gregory

The hallway had a terrible odor
The room was clean
The bathroom was very old and dirty
I made sure I wore my shoes in the bathroom. There was no chance of me stepping on that floor.

Self

6/10

Pleasant

17 Mar 2026

Janice

The staff is very nice and helpful. The room was ok the shower does not work that great. There was trash under the bed. Sheets and comforters were clean. Bathroom was clean. The staff was very helpful in that I needed a refund for one of my nights and they helped me work through the process to make it happen!!

Self

4/10

Poor

15 Mar 2026

Romayne

Room was fairly clean. Parking was fine. The bed broke when my wife sat on it (140lbs). When we called to complain, nobody was there to help. A new room was offered but the original room was part of a joined room reservation so we stayed not to disturb my daughter and her friends next door and they had no more joined rooms available. We were uncomfortable sleeping in fear that it would keep breaking if we moved. Channels on TV were horrible and couldn't connect to prime or netflix. View out window to pool & hottub was horrible (green and slimy). Smelled like cigarette smoke and cat pee covered by air fresheners in halls. My kids went to breakfast and decided the only thing good was the make-it-yourself waffle and coffee. I wouldn't recommend at all. Until they work on these things they should be labeled as a 2-star hotel.

Family_with_children

6/10

Pleasant

15 Mar 2026

Phyllis

Yes

Family