Tokyu Stay Kyoto Sanjo Karasuma

10/10

Exceptional

11 Mar 2026

Mabel

Great location in Kyoto, short walk to the subway for easy access Kyoto station.

Room was spacious with in room washer dryer in a quiet location with many restaurant options nearby.

Very happy with this Tokyu Stay location.

Friends_and_family Friends

10/10

Exceptional

11 Mar 2026

Luisa

Wir waren zu zweit für 5 Nächte hier. Die Unterkunft ist modern, sehr sauber und hat großzügige Zimmer. Wir hatten das Frühstück gebucht: das ist für Europäer eher untypisch, aber reichlich.
Die Lage ist gut, die Straßen drumherum ruhig und sauber und vieles ist gut zu Fuß zu erreichen.

Partner

10/10

Exceptional

07 Mar 2026

Gustavo Adrian

The in-room laundry was very convenient and made our stay much easier. The room itself was comfortable and a great place to rest after a long day out. The breakfast buffet was tasty and the staff were very kind and attentive. I also really appreciated the complimentary coffee in the lobby, it was surprisingly good.

Partner

6/10

Pleasant

05 Mar 2026

Yumiko

They are currently under renovation.
I did not get full experience of the hotel.
Having a washer / Dryer in room is huge plus.

Self

10/10

Exceptional

23 Feb 2026

Jay

Close to subway station. Clean.

Self

10/10

Exceptional

14 Feb 2026

Hiroshi

Very good.

10/10

Exceptional

13 Feb 2026

Nerio

Very clean and nice hotel. The room we got was very spacious for two people which included a small table and chairs. Separate dining area located next to hotel which served delicious breakfast buffet style and a main breakfast item. In the common area next to lobby, they served sake and had other treats. Nice place to relax. The staff are very friendly and helpful. Umbrellas are provided if needed at the front. They also have luggage service which was very convenient. Would stay here again. Thank you to the staff for making us feel welcomed to the beautiful Osaka area.

Partner

10/10

Exceptional

02 Feb 2026

Bradley

We chose this hotel for 2 main reasons: 1) it’s close to one of the two main subway lines in Kyoto, and 2) it has a washing machine in the room. The location was so easy to navigate, either by bus or subway, and the washing machine was a welcome sight on day 6 of our 12-day trip to Japan. The instructions for the machine were easy to understand. The room was fairly spacious, and the beds were comfortable. The lobby is currently undergoing renovation, but we never heard any construction noise. It looks as though the guest floors have been recently renovated. The common areas and hallways on our floor were spotless, and the carpet still had the new smell. The lobby also has a wonderful coffee machine that makes specialty drinks, and they provide free sake in the afternoon/evening. We did not opt for the breakfast buffet, so I cannot speak to the food, but there is a 7-11 less than 2 minutes away, and we bought breakfast items and bottled water there each night for the following day. There is a fridge in the room. And if you are a runner, this hotel is .75mi from the Kyoto Gyoen (Imperial Park) and .85mi from the Kamo River running path. I recommend both, although the gravel in the Gyoen makes for a challenging run.

Leisure Family

6/10

Pleasant

06 Jan 2026

Kimberly

Nice location! We loved the coffee bar downstairs! It’s going through a minor renovation and not as nice as the other places we stayed in Kyoto but could be improving. And we had several nats in our bathroom and just a bit outdated.

Leisure Friends

10/10

Exceptional

06 Jan 2026

William

Excellent stay. Great amenities. Kind staff.

Leisure Partner

10/10

Exceptional

03 Jan 2026

YIQI

Clean room, friendly staff, amenities with washing machine is always a plus when you choose Tokyu stay.

Leisure Family

10/10

Exceptional

30 Dec 2025

Sheila Marie

We were in Japan for 2 weeks and divided our stay in Osaka, Kyoto, & Tokyo. This hotel was my favorite because we had enough space, a tv connectable to Netflix, a drink station (including coffee & tea & SAKE!) they have 3 locations (all within walking distance from each other). It was in a quiet area but the attractions were walkable. The hotel is in close distance to bus and train as well. They offer luggage transfer but cash only! Aside from the space, the reason why this was my favorite hotel was because rhe room has a washer/dryer which is convenient for long stays. We also stayed during the winter time so we dried our coats prior to walking out.

Leisure Family

10/10

Exceptional

28 Dec 2025

Wenxiao

Good service!

10/10

Exceptional

27 Dec 2025

Emma

Spotless, reasonably spacious compared to other Japanese hotels, good facilities and provisions, lovely staff

Partner

10/10

Exceptional

24 Dec 2025

Peter

great

Friends_and_family Family

8/10

Excellent

22 Dec 2025

Michel

Good location, very clean, decent size room but the pillows are truly terrible.

Leisure Family

10/10

Exceptional

17 Dec 2025

Jessica

Super convenient spot for a city stay. The subway is just a few steps from the entrance, which made getting around so easy. Having a 7-11 right around the corner was a total life-saver, too.

The area is awesome—lots of high-end shopping (like Diesel) and a ton of great restaurants to check out. Plus, there is a solid gym around the corner when you leave if you need a workout. Really loved the vibe here. Highly recommend if you want everything within walking distance!

Leisure Friends

10/10

Exceptional

13 Dec 2025

Stephanie

Clean room, laundry in room, great breakfast options and friendly staff.

Friends_and_family Friends

10/10

Exceptional

11 Dec 2025

Kimberly

Comfortable and clean hotel at a good price in a great location.

10/10

Exceptional

10 Dec 2025

Anna Khanh

I stayed at this same hotel 6 months ago so I know I would have a wonderful stay this time again. Room was spotless and spacious for solo traveler. All the staff were so friendly and helpful.

Self

8/10

Excellent

02 Dec 2025

Kuldip

Clean room, morning coffee, tea was appreciated, friendly, helpful staff.

Leisure Friends

10/10

Exceptional

28 Nov 2025

Julian

Room was great. Comfortable, clean and quiet. Stay was excellent. Close to market and other points of interest.

Leisure Partner

10/10

Exceptional

27 Nov 2025

Pamela

Second time I’ve stayed here. The hotel is in a great location, quiet neighborhood yet close to transportation and shopping areas. The rooms are clean. Breakfast was excellent. Having washer/dryer in the room was a big plus.

Leisure Family

6/10

Pleasant

27 Nov 2025

Joe

Really helpful staff. The hotel has a good location near public transport and generally the facilities are nice. The rooms are quite small and ours was not as clean as I'd hoped with stains on walls.

10/10

Exceptional

25 Nov 2025

Bryan

Staff

8/10

Excellent

21 Nov 2025

Scott

Room was smaller than advertised. Stated in booking as 20m2, but was only about 15m2. After 3 weeks in Japan room size matters…

Partner

10/10

Exceptional

20 Nov 2025

Nicholas

Clean

Leisure Partner

8/10

Excellent

20 Nov 2025

Mário

Staff were great!!

Partner

10/10

Exceptional

17 Nov 2025

Leanne

Great location. All the amenities in the room you’d need, hairdryer, toothbrush, large sized room and the reception staff were extremely helpful.

Partner

6/10

Pleasant

16 Nov 2025

Kate

It was very convenient that laundry machine is in the room.

Leisure Family

10/10

Exceptional

15 Nov 2025

Lauren

The service and amenities were wonderful. Very clean as well.

Leisure Family

10/10

Exceptional

15 Nov 2025

Adrian

Wonderful hotel. Great service.

Business_and_leisure Partner

4/10

Poor

13 Nov 2025

Patrick

We had to request a new room because our original one had a lot of black mold.

Partner

8/10

Excellent

12 Nov 2025

Kay

Staff were very professional. I liked the spacious 2 double beds. Also lobby was very nice with coffee bar and sparkling water station. It has a relaxing feel and also the pamplets available for Kyoto’s main attractions were helpful.
Location was great for few minutes walk to many restaurants including Nishiki Market and various train station.

10/10

Exceptional

10 Nov 2025

Amy

Wonderful stay for me, my husband, and our 2-year-old. Would definitely stay here again!

Friends_and_family Family

8/10

Excellent

09 Nov 2025

Emma

Great amenities and staff. The cleanliness was good but the rooms can be aired out a bit more. Generally an enjoyable stay. Great location and easy access to attractions. We enjoyed it

Leisure Partner

8/10

Excellent

09 Nov 2025

Pauline

Hotel was in a great location. Staff were lovely and very helpful especially organizing a day of golf for our group (highly recommend Kyoto Ohara golf course 10/10). The bathroom was a bit musty smelling. Another great help were the washer/dryer in our room. Soap was even provided.

Leisure Family

10/10

Exceptional

07 Nov 2025

Lourdes Johanna

Clean rooms and spacious! Really nice area!

Leisure Partner

10/10

Exceptional

06 Nov 2025

Akira

I had a laundry in my room. It was very convenient.

8/10

Excellent

04 Nov 2025

RB

Good amneties esp. in-room laundry. Conveniently located and friendly staff. But the hotel does not provide daily cleaning services (only replace towels, if needed).

Business_and_leisure

10/10

Exceptional

04 Nov 2025

SHEILA

We had a great stay at the Tokyu Stay Kyoto Sanjo Karasuma. Staff was wonderful and rooms were very clean and roomier than the hotel we had in Tokyo. One room unfortunately had zero view out the window - the glass was even opaque. The amenities were very nice and the hotel was spotless and nicely decorated.

Leisure Family

8/10

Excellent

04 Nov 2025

Victor

It’s a really small hotel, but in a great location ,close to the metro, Starbucks, convenience stores, and more.
Even though it’s small, it has everything you need for your trip. The room was perfect for me and my partner.

They offered free amenities like coffee, sodas, razors, toothbrushes, a hair comb, and more. The coffee isn’t the best, but it’s free, so no complaints!

Overall, it’s a nice, affordable place. I’d definitely stay here again if I come back to Kyoto.

Partner

10/10

Exceptional

03 Nov 2025

leif jonny

Booked it because it has a washing machine in the room, but the hotel is also very nice with friendly and helpful staff. The location is great.

Self

8/10

Excellent

02 Nov 2025

Robert

The staff was very friendly and accommodating. The room was fine but the bathroom tub had some sort of black (mold?) substance around the edges. It was rather unsightly.

Friends_and_family Family

10/10

Exceptional

30 Oct 2025

Dulce

The staff was very welcoming and our room spotless. Great amenities and walking distance to subway, great restaurants and shopping. Complimentary coffee, tea in the front lobby and lounge. The washer and dryer combo in our room was a definite plus. Over all a great hotel to stay at while in Kyoto.

Leisure Partner

10/10

Exceptional

28 Oct 2025

Jonathan

Clean room, modern hotel, friendly staff

Leisure Partner

10/10

Exceptional

28 Oct 2025

Iuliia

Great hotel, we really enjoyed our stay and would definitely choose this hotel again

10/10

Exceptional

28 Oct 2025

Curtis

Superb hotel, great value. Convenient, quiet, comfortable. Best breakfast we had in Japan.

10/10

Exceptional

25 Oct 2025

William

Great location and good size room. Staff were wonderful and made every effort to ensure everything was going well.

Partner

4/10

Poor

24 Oct 2025

Kevin

Mold

There was a weird smell in our room, on the last day I realized there was black mold in the bathroom and by the window. We expected more since this was part of a larger chain of hotels that are very nice, but this hotel needs a deep clean and update.

Partner

10/10

Exceptional

24 Oct 2025

Jessie

Best hotel we stayed in. Walking distance to everything!

Leisure Partner

8/10

Excellent

22 Oct 2025

Dave

The staff were very friendly and housekeeping was very good. The drink selection in the lobby was nice and the room was comfortable. I found the room felt like it was humid or high humidity probably due to me using the in room laundry. I visited my friend’s room and they did laundry as well but it did not feel humid. It was my last day so I did not bother asking the front desk to check out my room’s humidity level. Maybe my dryer was not venting properly or maybe my air purifier was not working properly. The room was still comfortable and the hotel location was good as it was in a quiet area and within walking distance to good places to eat and to the market. I would recommend this hotel to others.

Leisure Partner

8/10

Excellent

22 Oct 2025

Robert

Staff was very helpful. Rooms were very small - even for Japan. No room to unpack for a 5 night stay. Breakfast excellent.

Leisure Family

10/10

Exceptional

20 Oct 2025

William

My wife, our 1-year-8-month-old, and I stayed at Tokyu Stay Kyoto from October 4th to 6th. I had heard great things about this hotel, and they absolutely lived up to the reputation. The staff was very friendly and knowledgeable about the area, even giving us a great ramen recommendation. We also enjoyed the sake offered in the lobby, we’re not usually sake drinkers, so it was fun to try something new and find one we really liked. We’ll definitely stay here again when we return to Kyoto. Thank you!

Friends_and_family Family

10/10

Exceptional

20 Oct 2025

Jasmin

This was the 3rd hotel we stayed at during our 3 week trip to Japan and it did not disappoint. Having an in unit washer/dryer made it very simple to do our laundry. The area around the hotel has great places to eat and it’s walkable to Nishiki Market. The staff are really what make this hotel amazing! They were courteous from the start, but we misplaced our camera in the cab one night. The following morning they went above and beyond trying to help us find the camera, checking in with us when we returned to the hotel at the end of the day. And when we realized which cab company we used, they called the company for us and helped us call a cab to pick up the camera. We really appreciate their efforts and cannot recommend this hotel enough

Leisure Partner

10/10

Exceptional

19 Oct 2025

Bradley

The staff were very helpful and nice. The room was clean. It was not large, but it was well kept, was well-appointed, and it was great to have the washer-dryer.

Partner

8/10

Excellent

18 Oct 2025

Yumiko

The hotel is located in a quiet area with a lot of dining options.

Leisure Self

10/10

Exceptional

17 Oct 2025

Samantha

Lovely hotel in great location. Staff were friendly. Would recommend!

Leisure Partner

10/10

Exceptional

15 Oct 2025

Karen

This was my favorite hotel that we stayed in during our Japan trip. The rooms are so clean and spacious. It is at walking distance from popular sites. Staff was so helpful and kind. Totally recommend!

Leisure Partner

10/10

Exceptional

15 Oct 2025

Sophie

The staff were the friendliest on my Japan trip. They were also super helpful. All the extras felt like a cherry on top.

Leisure Partner

10/10

Exceptional

13 Oct 2025

Marli

Clean and great amenities. The sake and coffee in sitting are great

Leisure Family

10/10

Exceptional

08 Oct 2025

Dylan

It was nice.

Would stay here again. The beds were a little rough on the back.

Friends_and_family Family

10/10

Exceptional

07 Oct 2025

Josh

Great!

Leisure Partner

10/10

Exceptional

06 Oct 2025

Gregory

Excellent stay! Very nice and clean hotel. Staff was amazing. If I return to Kyoto, I will stay there again!

Leisure Self

10/10

Exceptional

05 Oct 2025

Dominic

The hotel was quite nice for the price and the staff was very kind/helpful!

Leisure Partner

10/10

Exceptional

04 Oct 2025

Michelle

Great and modern looking hotel with lots of amenities! Room was small as expected with a W/D for convenience. Daily limited housekeeping with new towels/slippers and robes. The lobby staff was helpful in getting out lugggage forwarded to our next destination. Great complimentary coffee machine with choices of coffee throughout the day and nightly 2 selections of Sake to sample to end the night!
The hotel was in a quiet and walkable neighborhood. We loved exploring the alleyways and walking to different locations in Kyoto!
I would recommend this hotel! Will look into Tokyu Stay in other locations the next time we visit Japan! One of our favorite hotels!

Leisure Partner

10/10

Exceptional

04 Oct 2025

Richard

Many thanks to staff that accommodated my mother on site prior to check in while my daughter and I walked around Kyoto.
Very much appreciated!

Friends_and_family Family

8/10

Excellent

01 Oct 2025

Jiuyi

6.5/10

Leisure Partner

10/10

Exceptional

30 Sep 2025

Katie

Great stay

Leisure

4/10

Poor

29 Sep 2025

Tiffany

Unfortunately, this hotel is well overdue for a major cleaning. I was moved across three different rooms. The first room smelled strongly of a sour mildew and I saw black mold growing the crevice of the curtains. The second room had a mild smell of the mildew but only ONE outlet worked in the room and it was at the entryway. The third room was somewhat acceptable after being switched. The smell of mildew seems to be all throughout the rooms which I believe is caused from the air conditioning system. At a quick glance, I noticed black mold spurs growing and MAJOR dust clinging (I mean like dust strings like birthday streamers) to the upper walls and ceilings. Because I was solo traveling, I decided to just sit through with it and I do deeply regret staying because I found myself sneezing quite a bit which I fully believe is from the black mold exposure. I understand for the price wise you can not expect some luxurious experience but I believe at bare minimum you should be able to expect a clean room. The staff did apologize profusely and did offer complimentary breakfast as an apology. Staff was understanding and quick to make the change without hesitation (wondering how often they have to deal with this). Unfortunately because of my experience, I would not recommend this location until deep cleaning and maintenance is done to correct the facilities and rooms.

Self

10/10

Exceptional

27 Sep 2025

Jonathan

Room and bathroom was very clean and very big for Japan standards. Bed was comfortable. I appreciated all the outlets and storage space. Lobby has free coffee, tea, sake, ice, water. Location convenient next to 7/11 and subway station. Yakisoba restaurant nearby was very good. I would 100% stay here again and recommend this hotel to everyone.

Leisure Self

10/10

Exceptional

27 Sep 2025

Ayesha

Excellent location to stay in Kyoto. The subway station was just a few minutes walk away. Very convenient location and excellent service.

Leisure Friends

10/10

Exceptional

26 Sep 2025

Daven

Amazing room and with laundry available you can’t go wrong. There’s another property nearby so just make sure when you arrive that you are at the right property.

Leisure Partner

10/10

Exceptional

23 Sep 2025

Kelsey

Amazing, would book again, lobby was very nice, liked the stamp postcard activity and the live translator device at the reception desk. Best stay we had in Tokyo.

Leisure Family

10/10

Exceptional

23 Sep 2025

Joshua

Great location, great staff, great amenities, giant room, not a single complaint

Friends_and_family Family

8/10

Excellent

22 Sep 2025

Shamal

Good for the price. Room had a smell.

Leisure Partner

10/10

Exceptional

19 Sep 2025

Derek

Super quiet area, but closer to

10/10

Exceptional

18 Sep 2025

Sahr

Great place to stay.

Leisure

10/10

Exceptional

18 Sep 2025

Stephanie Granflor

I was pleasantly surprised by the garden view room. It was so nice. I hope to stay longer next time!

Leisure Friends

8/10

Excellent

17 Sep 2025

Yuet Yee Erica

The bathroom had a bad smell, I’m guessing it’s from the pipes? Told hotel staff and they were friendly and helpful - but their solution didn’t fix the smell. Room was decent, relatively clean but cleaning services only did partial cleaning. Loved that there was a Starbucks within a block. The buffet breakfast was delicious!

Leisure Partner

10/10

Exceptional

15 Sep 2025

Greg

Great staff, super clean!

10/10

Exceptional

15 Sep 2025

Jill

Loved our stay here, a very welcoming staff and great room. The hotel was just off a more Main Street, but felt like it was miles away. Very walkable to some of the main dining options and shopping areas in Kyoto. Very walkable to the Gion District, Pontocho, izakayas, and more. Subway line very near to see all the temples/shrines. There's also a Starbucks and 7-11 really close by if needed! Highly recommend for the more budget travelled.

Leisure Family

10/10

Exceptional

15 Sep 2025

Steven

The staff were very friendly and accommodating, and room service was great. My room was more spacious than other hotels I’ve stayed at in Kyoto. The location is perfect with many dining options nearby and easy access to the train station. They even held my luggage after checkout so I could explore before leaving. Overall, a wonderful experience — highly recommend!

Leisure Partner

10/10

Exceptional

14 Sep 2025

Jan

Very well placed, convenient for subway, shopping, restaurants and visitor attractions.
Much better than the Tokyustay Ginza in facilities, where we were proor to this. Great gratis drinks of coffee, still and fizzy water and Sake. Breakfast, not included in room price and that offered by the adjoining restaurant an absolute rip off.
All in all, very good for the price.

Leisure Partner

10/10

Exceptional

14 Sep 2025

Aaron

I loved the nice calm vibe all around plus the kindness that all the staff showed to everyone

Leisure Friends

10/10

Exceptional

14 Sep 2025

Kenia

Very nice hotel & the staff were very accommodating! Couple minutes from a train stop and right beside a 7-eleven.

Leisure Family

10/10

Exceptional

12 Sep 2025

Majd

Staff is super helpful. Small room but very central to most of Kyoto.

Leisure Family

10/10

Exceptional

04 Sep 2025

Susan

Quiet and good value.

Leisure Family

6/10

Pleasant

03 Sep 2025

Angela

Hallways smells a bit like cigarettes. Rooms smaller side and outdated. My window wasn't very clean, had some some dirt on it. Room smells stale.

10/10

Exceptional

27 Aug 2025

Ken

Highly recommended

Leisure Family

10/10

Exceptional

26 Aug 2025

Andrew

Friendly staff and the service was great. Clean rooms.

Leisure Family

8/10

Excellent

19 Aug 2025

Kim

The staff is awesome. We will be back one day. Thank you.

Leisure Family

10/10

Exceptional

18 Aug 2025

Peace

Fantastic location for convenience stores, food and shopping.

Leisure Partner

10/10

Exceptional

16 Aug 2025

Jeffrey

This was a great stay. The staff was friendly and helpful. The hotel was around the corner from a metro station (less than 5 minute walk). On the same block were 3 convenience stores, restaurants, and some great shops. You're also a short walk to the Nishiki Market and major shopping.

Leisure Family

10/10

Exceptional

16 Aug 2025

leah

Overall is very good, close to subway station, quiet location, everything is well maintained.

Leisure Family

8/10

Excellent

08 Aug 2025

Raquel

Friendly, access to shopping, dining and train

10/10

Exceptional

07 Aug 2025

Cody

Beautiful property in great location. Recommend the MAIKOYA tea ceremony near by. Close to food and shopping and wonderful staff. Our room was clean, cool and comfortable.

Leisure Partner

10/10

Exceptional

05 Aug 2025

Verified traveler

A calm space in the center everything

We loved this Tokyu Stay out of all the Tokyu Stays we've stayed at in Japan. The reason is the large lobby with the table and free water, hot water, coffee, and tea. The large table is just a nice place to rest after a long day and there's also a bathroom in the lobby. If you've been traveling a long time, you will recognize what a plus this isn a more budget style hotel. It's right in the middle of all the shopping in Karasuma, but just off to the side so you don't feel overwhelmed by capitalism. It's also quite close to the larger shops if you wanted to walk, it would not be that far. It's also close to bus lines. as there's a main road in the front and it's also a block and half from a subway. Unlike to Tokyo, Kyoto's public transportation is more...chill...so at times it feels like there are less options. Don't get me wrong, it's still a bustling city, but it kind of. feels like a large town that's forced to be a city. Any rate, we would stay at his hotel again. The service was above and beyond as they held our bags for over 3 weeks before sending them to Tokyo to meet us at our last destination. Truly helpful and kind workers.

Friends_and_family Family

10/10

Exceptional

04 Aug 2025

Andrew

Outstanding hotel. Free coffee in the lobby. Wonderful staff. Very clean rooms - including a laundry and dryer unit IN THE ROOM. Many dining options in the immediate area. Public transport is within walking distance. Five stars all-around.

Leisure Family

10/10

Exceptional

04 Aug 2025

Gze Hin

This was a great place to stay, especially for those relying on public transportation. The location is excellent, with easy access to buses and trains, making it very convenient to get around Kyoto. The small parking lot across the street, while available, is quite tiny and has limited hours, which can be a bit restrictive. However, Kyoto is definitely a city better suited for public transportation rather than driving, so I’ll plan differently next time.

The free coffee in the front lobby was a nice touch, and the simple décor added a cozy vibe. The availability of a microwave and laundry facilities made it ideal for a longer stay, which I really appreciated.

Overall, I enjoyed my time here and would happily stay again—just without bringing a car next time!

Leisure Partner