Name: Tokyu Stay Kyoto Sanjo Karasuma
Address: 392 Kakimotocho, Nakagyo Ward, Kyoto, 604-8173, JP

8/10

Excellent

17 Jul 2026

April

I really appreaciated the location, the staff, the lobby amenities and having a washer/dryer in the unit. My room had no natural light, quite dark and dated.

10/10

Exceptional

13 Jul 2026

Devin

The free sake was a nice way to end the day, and the Refa hair products were really nice. We picked up some Refa products after using them in the hotel, as they’re not easily available in the US. There’s also a ton of nice restaurants nearby, as well as general things to do like museums. The in unit washing/ drying machine definitely sealed the deal.

Partner

10/10

Exceptional

12 Jul 2026

Kitty

Love the free sake, soda water and coffee available at the lobby.
Laundry machine inside the room is extremely convenient.

10/10

Exceptional

11 Jul 2026

meiyi

This was by far the best hotel we stayed at during our trip to Japan.

The location is excellent—just a short walk from Karasuma Oike Station, making it easy to get around Kyoto and visit major attractions. There are plenty of convenience stores, restaurants, and cafés nearby.

The room was very clean, comfortable, and surprisingly spacious by Japanese standards. One of the best features was the in-room washer/dryer, which was incredibly convenient during our trip. The bed was comfortable, and the hotel was quiet at night, so we slept very well.

The breakfast was delicious with a good variety of Japanese and Western options. It was a great way to start each day before sightseeing.

The staff were friendly, professional, and made both check-in and check-out quick and easy.

Traveling with my son was much easier because of this hotel. The combination of comfort, location, and excellent facilities made our stay very enjoyable.

I would definitely stay here again on my next visit to Kyoto and highly recommend it to anyone looking for a comfortable and convenient place to stay.

Family_with_children

10/10

Exceptional

11 Jul 2026

Erin

This was a great hotel and location. The staff was so nice! I loved the amenities like the soda/coffee machines, toiletries, and luggage storage. The foot bath was so relaxing and perfect for those who are uncomfortable with traditional onsen. But the best part...a washing machine! I will stay here again just for this feature. It was nice to do laundry in our room before moving on to the next leg of the trip. Highly recommend.

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Uliana

We loved this hotel and their amenities, such as the communal foot bath and beverage station! The location was great, very close to a metro station and various good restaurants. Their breakfast buffet was also very delicious. It was a good balance of Japanese and western dishes.

Partner

10/10

Exceptional

08 Jul 2026

Bojana

Great location and great amenities! Truly loved it.

Self

10/10

Exceptional

05 Jul 2026

Chrisdonia Isabelle

Les employés étaient vraiment aidant surtout Pong. L’hôtel est bien située à 1 min de marche d’un 7/11 et d’un Starbucks. Le foot bath était vraiment relaxant. Il y a aussi du saké gratuit.

Friends

8/10

Excellent

02 Jul 2026

Ping Ping

Staff were very helpful and friendly.

Family

10/10

Exceptional

01 Jul 2026

Marisa

Large rooms!

Partner

10/10

Exceptional

27 Jun 2026

Bao

Clean room, good breakfast, convenient location

Family

8/10

Excellent

25 Jun 2026

chloe

The hotel itself is very nice and would recommend! It’s good walking distance from a lot of nearby street market which was nice and right by a 7/11 which was also very nice haha. We had a superior double I believe and it was very nice! The only thing was our shower had a leak and would leak onto the floor a bunch and it did have a small bathroom. But we were helped immediately and switched to another room. Would definitely recommend!

Partner

10/10

Exceptional

20 Jun 2026

Shana

Loved the foot bath and laundry in the room.

Self

10/10

Exceptional

16 Jun 2026

Pamela

Great hotel in good location - special mention for the foot bath and sake machine after a long day sightseeing!

Partner

10/10

Exceptional

15 Jun 2026

Erik

It is hard to beat a free washer/dryer in the room for convenience. This amenity. alone is worth a lot to me.

10/10

Exceptional

13 Jun 2026

Conchita Marie Clare

Kind staff and very helpful. Clean room and great ambience.

Partner

10/10

Exceptional

12 Jun 2026

Dawn

Staff is very helpful, friendly. Property was conveniently located. Spacious room.

Family

6/10

Pleasant

12 Jun 2026

Vincent Kevin

Good hotel with excellent amenities. Sadly their luggage forwarding service is very poor as it is \"self service'. The other Tokyu Stay in Nishi Shinjuku was much better as the staff arranged for it and all our hotels in Hakone aswell.

10/10

Exceptional

08 Jun 2026

Hassan

Overall great experience

Partner

8/10

Excellent

07 Jun 2026

Joy

This hotel had some nice unexpected surprises, like free sake and a place to soak your feet. Also a free coffee and soda bar. Some of the things I wasn't overly impressed about was that I reserved a King Size room and was given two doubles. I asked many times and the kept saying I was getting an upgrade when I had reserved and paid for a king room. I never got the king room. My husband and I are bigger people and we didn't want two double beds. Then the washer/dryer combo wouldn't open when done and twice we had to get them to help us open it. Both times our clothes weren't dry. Even after two hours of drying time they still weren't dry and we had to take them to our next destination to dry. So if you want to wash clothes in their combos, make sure you leave ample time to dry!!! I also found a few black hairs around the room. I am blonde and it was definitely a little yucky feeling, so maybe hair nets for the people cleaning the rooms? As for location, it was very nice. We were only a few minute walk to Nishiki Market and downtown Kyoto. I may stay here again if I was to return to Kyoto.

Partner

10/10

Exceptional

03 Jun 2026

Miwa

Good location.

Self

10/10

Exceptional

29 May 2026

Rico

Very amazing location the price is right but the service cleanliness isn’t really the best and the area but I guess you get what you pay for it

2/10

Poor

27 May 2026

Pam

It was a clean and modern hotel. Liked the washing machine, kettle and fridge in the room. Close to lots of stores and restaurants. The hotel has a restaurant attached to it for breakfast but I never went to it. Around the corner and in the next street is a great bakery.
Some taxis had difficulty finding this hotel..
There is water, coffee and a foot bath in the Lobby ( free). The sake has a cost. There is a 711 at the corner which sells everything. And a Starbucks close by!

Partner

10/10

Exceptional

26 May 2026

Alex

Best hotel I’ve stayed in Japan very clean and great staff, the room had good amount of space. Also has a washer/dryer in case you need it. Very great and Kyoto so far my favorite place to visit so beautiful!

Partner

10/10

Exceptional

25 May 2026

Elise

Belle chambre avec laveuse-sécheuse en un qui est hyper pratique ainsi que micro-ondes, petite table et réfrigérateur incluant petit congélateur. Hôtel propre, près de l’accueil il y a un bain de pied à votre disposition après une journée de marche c’est idéal. On a même droit gratuitement à du saké entre 1-9 pm, des 7 am machine à eau plate et pétillante avec sirop de fruits pour mettre dedans et une machine à café incluant café late! J’ai visité beaucoup d’hôtel mais jamais avec autant d’option. Surtout à ne pas hésiter de booker ici. Près de métro, commerces et épicerie.

Partner

10/10

Exceptional

25 May 2026

Mariela

Great staff, very clean room. I stayed at all Tokyu stays during my stays and the Kyoto one here was my favorite. The only thing is location, which isn’t too bad, about 10 minutes from Nishiki (if you’re into that) but definitely a bus/taxi away for Gion

10/10

Exceptional

24 May 2026

Jake

.

10/10

Exceptional

24 May 2026

Mauricio

Located in a convenient location, staff was really friendly and helpful. We’ll definitely be staying here again next time I’m in japan

Family

10/10

Exceptional

23 May 2026

C

We had a fantastic stay at this hotel and would definitely come back. The room amenities were excellent — the ReFa shower head and toiletries were such a luxury and felt very high quality. The location was also perfect, being very close to the train station and surrounded by multiple convenience stores, which made everything so convenient.

The extra touches really made the stay special, especially the free foot spa, complimentary coffee machine, and the free water and sake station. The staff were incredibly kind and went out of their way to help us whenever we needed assistance.

Having a washing machine in the room was another huge bonus and made travelling so much easier. It was so quiet too!

Highly recommend this hotel for the comfort, location, and amazing service!

Friends

10/10

Exceptional

22 May 2026

Maja

Second time staying here. Will be back again!

10/10

Exceptional

20 May 2026

Nathan

Good, central and walkable location. Very clean and tidy. Nice to have laundry and fridge in the room.

Partner

10/10

Exceptional

17 May 2026

Ashlee

Everything was convienent and lovely!

Partner

8/10

Excellent

17 May 2026

Aya

Foot bath available. Rooms are the biggest I have ever seen. Bathroom slightly smaller. Good amenities in room. Don’t provide water in room but they have a very nice and big water refill station on the first floor. Ice machine, coffee machine, soda machine with flavourings. Location was so good and relaxing and close.

10/10

Exceptional

16 May 2026

Indra

Washing machine is both a wash and dry but the drying doesn’t work as well

Partner

10/10

Exceptional

09 May 2026

Aaron

Excellent hotel 5 minutes walk to the Karasuma Oike subway which can take you anywhere in Kyoto. Reception staff are pleasant and helpful. Very good facilities including a washing machine/dryer. A foot bath! In the reception are together with saki and coffee dispensers. A great place to stay.

Partner

10/10

Exceptional

05 May 2026

Maria

Great everything, room was clean staff was always nice.

Self

10/10

Exceptional

04 May 2026

Brent

Foot bath. Free sake and coffee. Close up everything. Great beds and room.

Partner

8/10

Excellent

02 May 2026

Rosetta

Great location and loved having washer in room. Food breakfast with fruit but no whole wheat items

10/10

Exceptional

30 Apr 2026

Luis

Spacious room with a convenient Laundry! Free coffee in the lounge offering a foot pool and free sake to end the day right! Great service!

Partner

10/10

Exceptional

28 Apr 2026

Bryan

It was nice

10/10

Exceptional

28 Apr 2026

Cherrylyn

Very nice hotel with a surprised foot bath pool area right in the lobby of the hotel: Unlimited drinks provided for free( sake, tea , cocktails and specialty coffees)

Family

10/10

Exceptional

27 Apr 2026

Melanie

This hotel was very good….clean, spacious room with washing machine and microwave, coffee/choc machine and sake in reception, lovely staff, good breakfast.
The bonuses are location (less than 5mins walk to nearest subway station and 3 stops to Kyoto Main Train Station), loads of shops nearby like chemists, Starbucks, McDo, 7-11, Lawsons, Family Mart, restaurants!!!!
We enjoyed staying here as our base. We then had day trips to Nara, Himeji, and Osaka.

Partner

10/10

Exceptional

27 Apr 2026

Alvin

Clean room, great amenities, helpful staff and in room laundry

Partner

10/10

Exceptional

19 Apr 2026

John

Great staff very nice hotel

10/10

Exceptional

18 Apr 2026

Trina

I really enjoyed staying here! It really caters to family and large groups. We had the washer/dryer in our room and I enjoyed the convince of cleaning and drying my clothes in the room. The hotel offered suggestions on local shops and things to do in the area. The hotel is about a 15 minute walk from main shopping area, however a great location to have peace and quiet at night. There is a subway one block away from the hotel and 711 down the end of the road. My kid loved it here as well. They have an area for you to relax your feet in hot water after a day of walking. They offer coffee and wine. Very helpful with having your luggage shipped to next destination.

I will be coming back to this hotel when visiting Kyoto again.

Family_with_children

10/10

Exceptional

13 Apr 2026

Guillermo

Really nice hotel with excelent location, right behind a subway station. The staff provided enough documentation with explanation of the services including instructions for the washer (my room had a washer/dryer ) .

Self

10/10

Exceptional

13 Apr 2026

Michael David

Staff was incredible. Room was clean. Good location.

10/10

Exceptional

13 Apr 2026

David

The room was great, comfy and clean. Staff were very helpful and attentive. Location was good with a relatively short walk or underground journey to many of the key sites. On site breakfast wasn’t great, i would recommend a visit to Fiveran bakery instead (just around the corner)

8/10

Excellent

11 Apr 2026

Kaili

Great location. Excellent breakfast. Would be helpful to have multilingual instructions available for the in-room washer/dryer.

10/10

Exceptional

10 Apr 2026

Doinita

Really beautifully designed and very clean room . I like that I had a proper table I can sit at while on my computer . Two chairs , a fridge with a freezer , a kitchen designated are and plates, cups and cutlery . I also had my own microwave and washing machine . It’s on a beautiful and quiet street. Free foot bath by reception, free coffee , cappuccinos ( including caffeine free) , complimentary sparkling water and sake in the lobby, lots of free cosmetics ( my suggestion would be to give separate toothpaste and toothbrushes, as it seems that too many toothbrushes are wasted ) 😊, all organic.
I would also have liked a TV remote control that would allow caption in English, so I can understand the Japanese news .Maybe they can implement that in time. Pijamas should only be given upon request, in my opinion, as it seems a waste to have them provided to people that don’t use them.
Check in and out were fast and efficient and everyone was very respectful and polite. Also, is just across from one of the Karasuma metro station and 3 station away from Osaka Stn. The hotel does luggage forwarding and had a nice book with attraction in the lobby. It would be nice if they would have a “ hotel information and area attractions”, that can be browsed while in the room .
Thank you for the hospitality , it was very nice to visit with you !

Self

8/10

Excellent

09 Apr 2026

Roger

Great location and clean property.

Partner

10/10

Exceptional

04 Apr 2026

Adrianne

We loved the laundry in the room, especially with the baby. The staff were very accommodating and kind! The location is pretty much a 30 minute walk to everything and the Karasuma line it around the corner!!!

Friends_and_family Family

10/10

Exceptional

02 Apr 2026

Julia

Excellent stay, the property has everything you need and is very conveniently located.

Partner

8/10

Excellent

02 Apr 2026

Julia

Very comfortable stay. Location was great with an amazing bakery around the corner and a 7/11 just outside. Foot bath was amazing after all the walking. Room had everything we needed including a washing machine which was very convenient for us. Also really enjoyed the ReFa products in the bathroom. I’d definitely stay at a Tokyu hotel again. The only thing we found was that the staff were not around a lot and tea selection was limited.

Partner

10/10

Exceptional

01 Apr 2026

Carly

Location was good, close to transit, dining, and a 7/11.
Great staff, good coffee & beverage options in the lobby.
Room a bit small but comfortable.
Would definitely stay there again. Thanks!

Family_with_children

10/10

Exceptional

31 Mar 2026

Christopher

The in room laundry machine worked great. A staff member even came to our room to explain how to use it. She also demonstrated how to use the TV.

Breakfast was great and easy to order. Other personal favorites were the excellent coffee, water, and sake dispenser machines.

Partner

10/10

Exceptional

23 Mar 2026

Cathleen

The washer/dryer in the room is a nice amenity for those travelers who are on 10 day trips! Wonderful. And I enjoyed the foot spa after walking 7-9 miles per day.

10/10

Exceptional

23 Mar 2026

Jason

Amazing place

10/10

Exceptional

22 Mar 2026

Laura

Fantastic, we would stay here again

Partner

10/10

Exceptional

15 Mar 2026

Tim

Staff were incredibly lovely and helpful

Friends_and_family Friends

10/10

Exceptional

14 Mar 2026

Robert

The location was excellent, the staff were very courteous and helpful, the room was spacious, clean, and very comfortable. Breakfast was a convenience, and we would absolutely book here again for a stay in Kyoto

Partner

10/10

Exceptional

13 Mar 2026

Sara

The hotel has an excellent location! You can easily walk around to restaurants and convenience stores, and there’s a super cute coffee shop for breakfast just two minutes away. The subway is also very close, which makes it easy if you need to travel with luggage.

The staff was very kind and helpful. The room is really nice, clean, and quite spacious. They provide hair dryers and amenities from ReFa, so if you’re interested in buying their products, it’s a good chance to try them first.

They also offer free coffee and water near the entrance, and there is a vending machine as well.

Partner

10/10

Exceptional

11 Mar 2026

Mabel

Great location in Kyoto, short walk to the subway for easy access Kyoto station.

Room was spacious with in room washer dryer in a quiet location with many restaurant options nearby.

Very happy with this Tokyu Stay location.

Friends_and_family Friends

10/10

Exceptional

11 Mar 2026

Luisa

Wir waren zu zweit für 5 Nächte hier. Die Unterkunft ist modern, sehr sauber und hat großzügige Zimmer. Wir hatten das Frühstück gebucht: das ist für Europäer eher untypisch, aber reichlich.
Die Lage ist gut, die Straßen drumherum ruhig und sauber und vieles ist gut zu Fuß zu erreichen.

Partner

10/10

Exceptional

07 Mar 2026

Gustavo Adrian

The in-room laundry was very convenient and made our stay much easier. The room itself was comfortable and a great place to rest after a long day out. The breakfast buffet was tasty and the staff were very kind and attentive. I also really appreciated the complimentary coffee in the lobby, it was surprisingly good.

Partner

6/10

Pleasant

05 Mar 2026

Yumiko

They are currently under renovation.
I did not get full experience of the hotel.
Having a washer / Dryer in room is huge plus.

Self

10/10

Exceptional

23 Feb 2026

Jay

Close to subway station. Clean.

Self

10/10

Exceptional

14 Feb 2026

Hiroshi

Very good.

10/10

Exceptional

13 Feb 2026

Nerio

Very clean and nice hotel. The room we got was very spacious for two people which included a small table and chairs. Separate dining area located next to hotel which served delicious breakfast buffet style and a main breakfast item. In the common area next to lobby, they served sake and had other treats. Nice place to relax. The staff are very friendly and helpful. Umbrellas are provided if needed at the front. They also have luggage service which was very convenient. Would stay here again. Thank you to the staff for making us feel welcomed to the beautiful Osaka area.

Partner

10/10

Exceptional

02 Feb 2026

Bradley

We chose this hotel for 2 main reasons: 1) it’s close to one of the two main subway lines in Kyoto, and 2) it has a washing machine in the room. The location was so easy to navigate, either by bus or subway, and the washing machine was a welcome sight on day 6 of our 12-day trip to Japan. The instructions for the machine were easy to understand. The room was fairly spacious, and the beds were comfortable. The lobby is currently undergoing renovation, but we never heard any construction noise. It looks as though the guest floors have been recently renovated. The common areas and hallways on our floor were spotless, and the carpet still had the new smell. The lobby also has a wonderful coffee machine that makes specialty drinks, and they provide free sake in the afternoon/evening. We did not opt for the breakfast buffet, so I cannot speak to the food, but there is a 7-11 less than 2 minutes away, and we bought breakfast items and bottled water there each night for the following day. There is a fridge in the room. And if you are a runner, this hotel is .75mi from the Kyoto Gyoen (Imperial Park) and .85mi from the Kamo River running path. I recommend both, although the gravel in the Gyoen makes for a challenging run.

Leisure Family

6/10

Pleasant

06 Jan 2026

Kimberly

Nice location! We loved the coffee bar downstairs! It’s going through a minor renovation and not as nice as the other places we stayed in Kyoto but could be improving. And we had several nats in our bathroom and just a bit outdated.

Leisure Friends

10/10

Exceptional

06 Jan 2026

William

Excellent stay. Great amenities. Kind staff.

Leisure Partner

10/10

Exceptional

03 Jan 2026

YIQI

Clean room, friendly staff, amenities with washing machine is always a plus when you choose Tokyu stay.

Leisure Family

10/10

Exceptional

30 Dec 2025

Sheila Marie

We were in Japan for 2 weeks and divided our stay in Osaka, Kyoto, & Tokyo. This hotel was my favorite because we had enough space, a tv connectable to Netflix, a drink station (including coffee & tea & SAKE!) they have 3 locations (all within walking distance from each other). It was in a quiet area but the attractions were walkable. The hotel is in close distance to bus and train as well. They offer luggage transfer but cash only! Aside from the space, the reason why this was my favorite hotel was because rhe room has a washer/dryer which is convenient for long stays. We also stayed during the winter time so we dried our coats prior to walking out.

Leisure Family

10/10

Exceptional

28 Dec 2025

Wenxiao

Good service!

10/10

Exceptional

27 Dec 2025

Emma

Spotless, reasonably spacious compared to other Japanese hotels, good facilities and provisions, lovely staff

Partner

10/10

Exceptional

24 Dec 2025

Peter

great

Friends_and_family Family

8/10

Excellent

22 Dec 2025

Michel

Good location, very clean, decent size room but the pillows are truly terrible.

Leisure Family

10/10

Exceptional

17 Dec 2025

Jessica

Super convenient spot for a city stay. The subway is just a few steps from the entrance, which made getting around so easy. Having a 7-11 right around the corner was a total life-saver, too.

The area is awesome—lots of high-end shopping (like Diesel) and a ton of great restaurants to check out. Plus, there is a solid gym around the corner when you leave if you need a workout. Really loved the vibe here. Highly recommend if you want everything within walking distance!

Leisure Friends

10/10

Exceptional

13 Dec 2025

Stephanie

Clean room, laundry in room, great breakfast options and friendly staff.

Friends_and_family Friends

10/10

Exceptional

11 Dec 2025

Kimberly

Comfortable and clean hotel at a good price in a great location.

10/10

Exceptional

10 Dec 2025

Anna Khanh

I stayed at this same hotel 6 months ago so I know I would have a wonderful stay this time again. Room was spotless and spacious for solo traveler. All the staff were so friendly and helpful.

Self

8/10

Excellent

02 Dec 2025

Kuldip

Clean room, morning coffee, tea was appreciated, friendly, helpful staff.

Leisure Friends

10/10

Exceptional

28 Nov 2025

Julian

Room was great. Comfortable, clean and quiet. Stay was excellent. Close to market and other points of interest.

Leisure Partner

10/10

Exceptional

27 Nov 2025

Pamela

Second time I’ve stayed here. The hotel is in a great location, quiet neighborhood yet close to transportation and shopping areas. The rooms are clean. Breakfast was excellent. Having washer/dryer in the room was a big plus.

Leisure Family

6/10

Pleasant

27 Nov 2025

Joe

Really helpful staff. The hotel has a good location near public transport and generally the facilities are nice. The rooms are quite small and ours was not as clean as I'd hoped with stains on walls.

10/10

Exceptional

25 Nov 2025

Bryan

Staff

8/10

Excellent

21 Nov 2025

Scott

Room was smaller than advertised. Stated in booking as 20m2, but was only about 15m2. After 3 weeks in Japan room size matters…

Partner

10/10

Exceptional

20 Nov 2025

Nicholas

Clean

Leisure Partner

8/10

Excellent

20 Nov 2025

Mário

Staff were great!!

Partner

10/10

Exceptional

17 Nov 2025

Leanne

Great location. All the amenities in the room you’d need, hairdryer, toothbrush, large sized room and the reception staff were extremely helpful.

Partner

6/10

Pleasant

16 Nov 2025

Kate

It was very convenient that laundry machine is in the room.

Leisure Family

10/10

Exceptional

15 Nov 2025

Lauren

The service and amenities were wonderful. Very clean as well.

Leisure Family

10/10

Exceptional

15 Nov 2025

Adrian

Wonderful hotel. Great service.

Business_and_leisure Partner

4/10

Poor

13 Nov 2025

Patrick

We had to request a new room because our original one had a lot of black mold.

Partner

8/10

Excellent

12 Nov 2025

Kay

Staff were very professional. I liked the spacious 2 double beds. Also lobby was very nice with coffee bar and sparkling water station. It has a relaxing feel and also the pamplets available for Kyoto’s main attractions were helpful.
Location was great for few minutes walk to many restaurants including Nishiki Market and various train station.

10/10

Exceptional

10 Nov 2025

Amy

Wonderful stay for me, my husband, and our 2-year-old. Would definitely stay here again!

Friends_and_family Family

8/10

Excellent

09 Nov 2025

Emma

Great amenities and staff. The cleanliness was good but the rooms can be aired out a bit more. Generally an enjoyable stay. Great location and easy access to attractions. We enjoyed it

Leisure Partner

8/10

Excellent

09 Nov 2025

Pauline

Hotel was in a great location. Staff were lovely and very helpful especially organizing a day of golf for our group (highly recommend Kyoto Ohara golf course 10/10). The bathroom was a bit musty smelling. Another great help were the washer/dryer in our room. Soap was even provided.

Leisure Family

10/10

Exceptional

07 Nov 2025

Lourdes Johanna

Clean rooms and spacious! Really nice area!

Leisure Partner