Name: Candeo Hotels Kyoto Karasuma Rokkaku
Address: 149 Honeyacho Rokkakudori Karasuma Nishiiru, Kyoto, JP

10/10

Exceptional

26 Jul 2026

Jennifer

Hotel’s location is excellent (a 5 minute walk to the train station, central to most tourist destinations, and several coffee shops and stores nearby). The hotel is the perfect balance between traditional and modern culture for new to the country travelers who may not be ready to book a ryokan. The bath/spa for men and women were typically empty. Every worker spoke English fluently and other languages too!

8/10

Excellent

30 Jun 2026

Jessica

2nd time staying here it was perfect. I will continue to stay at candeo they are super helpful, welcoming, staff speaks English as well. My favorite thing is that this Candeo location is nearby walking distance/ train station to a lot of Kyoto attractions!

Partner

10/10

Exceptional

07 Jun 2026

Greg

Great traditional looking hotel in a well located part of Kyoto. The Onsen was brilliant.

Friends_and_family Friends

10/10

Exceptional

06 Jun 2026

Wei

The property was beautiful, with historical shared lobby and public bathing pools operating 3pm-11am.
The breakfast was excellent, my dad said the Japanese breakfast was his favorite meal in Japan. Even the apple juice and soup were delicious and delicate.
There's nothing I could complain about this property. It's not the most central location near the train station nor the historical Kyoto area, but it's still just 2-5 stops ride away from most touristy spots we needed to get to. I think it was worth it considering the cost effectiveness because I've stayed at similar properties in Gion and it was almost triple the cost.

Family

6/10

Pleasant

17 May 2026

Daniele

I’m not sure I liked this hotel very much. First of all, they have quite a strict breakfast setup where you need to choose your breakfast style 48 hours in advance, and you can only attend during a designated 45-minute slot. If you are even 10 minutes late, they already call your room to tell you.

The spa was also a little dirty. Our room’s sofa had some mould spots, and the blind was not rolling down properly, but we had already unpacked everything, so we decided not to make a fuss and didn’t ask to change rooms.

Another strange thing was that the TV volume was capped at a very low maximum level, to the point that we could barely understand anything at night.

We received a free upgrade, so I can’t even imagine how small or poor the room we originally booked would have been. I would not go back.

Friends_and_family Friends

10/10

Exceptional

18 Apr 2026

Matthew

Good location! Clean rooms, friendly staff and well presented hotel

Partner

10/10

Exceptional

11 Apr 2026

Erika

The hot bath was great and hotel provided all the essentials for your bath. There are very few laundry machines if you want to do it yourself but the hotel offers laundry service which will takes 2 days.

6/10

Pleasant

07 Apr 2026

Mark

Very charming hotel, but not a great option for seniors. Beds are very low, as is the only place to open a suitcase. Access to breakfast and a lounge with coffee is up very steep, narrow stairs. Limited space means very regimented breakfast times.

Partner

10/10

Exceptional

17 Jan 2026

Rebekah

Incredible, clean and accessible to everything near by.

Partner

10/10

Exceptional

08 Jan 2026

Kenny

Decoration super modern but feels like old Japan era. Love it!

Leisure Family

10/10

Exceptional

27 Nov 2025

Carlos Keyvan Balazadeh

It is in an excellent spot, very walkable area along with easy transit options.

Leisure Self

10/10

Exceptional

19 Nov 2025

Adam

The location was easy to access and close to many activities. Loved the views and spaciousness of the place. Staff was amazing and so friendly!

Leisure Friends

10/10

Exceptional

18 Nov 2025

Lyn

Excellent. Clean and tidy

Leisure Friends

10/10

Exceptional

13 Oct 2025

Shiro

It was so wonderful stay as especially the traditional Japanese space that was used as hotel lobby.

Business

8/10

Excellent

14 Sep 2025

So

The hotel was very clean and in a great location, but it was a bit unpleasant that some noisy European tourists were being loud in the bathroom.

10/10

Exceptional

15 Jun 2025

Cory

Great Hotel, Very Central

Fantastic hotel, located within walking distance of many of the local attractions like Nishiki Markets, Nintendo & Pokémon Stores, and the Onitsuka Tiger store.

Bed was spacious and comfortable, and the onsen is tattoo friendly, a big plus!

Rooms were well appointed with daily towels and cleaning services, and the hotel staff were super friendly, spoke excellent English, and were more than happy to help book restaurants and the like.

Partner

10/10

Exceptional

02 Jun 2025

Joseph

Wonderful staff and amenities. Very relaxing and enjoyable stay.

Leisure Partner

10/10

Exceptional

26 May 2025

Nympha

Hotel was great

Leisure Partner

8/10

Excellent

25 May 2025

Megan

The highlight of our stay here was definitely the hot spring. It’s a very zen atmosphere and super relaxing - felt great to visit at the end of a long day of sight seeing. It also was never super busy, which is nice (though we came during a slower travel time). The property itself is quite nice and unique. I like the traditional aspects in the main lobby and the room was pretty modern and chic. The location was also nice, as it was situated quite close to some of the places we wanted to go (such as the market). The only downside of our stay is that I didn’t find the service to be all that accommodating. For example, there is a sign in the lobby stating that they will not call a taxi on your behalf. At one point, I reached out for a recommendation on where there might be parking around the hotel but they didn’t bother to respond. Lastly, we used the on site laundry, which was a nice perk, but were maybe 5 minutes delayed in picking our laundry out of the dryer and they took everything out and put it in a bag. Our clothes weren’t fully dry and since it was shoved into a bag, it’s was all wrinkly as well. I understand there may have been a queue so we should have been more timely, but we followed the timing guidelines provided on the machine and it didn’t appear to be correct.

Leisure Partner

10/10

Exceptional

23 May 2025

Andrew

A unique old + new hotel with interesting features and a nice onsen.

Leisure Partner

10/10

Exceptional

09 May 2025

Paula

Lovely

10/10

Exceptional

30 Apr 2025

Jeffrey

Fantastic hotel. It felt almost like a fusion between ryokan and hotel. The rooms were modern with regular western beds and bathrooms but everything else felt more like a ryokan. Great location close to everything.

Leisure Family

10/10

Exceptional

29 Apr 2025

Roque

Amazing

6/10

Pleasant

27 Apr 2025

Brett

Good hotel. Not Great

Good location. Great Onsen. Rooms were small. Was not clear that we would be paying for breakfast. Breakfast was not good. The bar area is not conducive to hanging out. weird set up. They would not call a taxi for us. This is a stated on a sign that the taxis will not stop there, even though a taxi did drop us off there. It was a pain to go up to the main street with our luggage in the rain and get a taxi there. Busy street, hard for taxis to pull over. The big watchout for this hotel is fire safety. We were on the third floor and I wanted to take the stairs down to ground level, the door to stairs was locked. There was a sign that said not to take the stairs except for emergency, which is fine but did not know that which is why I tried to take the stairs. But if it had been an emergency there would be no way for me to use the stairs to get out. I mentioned this to the front desk when checking out and he said something to the effect of \"we would go and unlock in an emergency\". It's not necessary to point out how crazy that statement is, is it?

Partner

8/10

Excellent

27 Apr 2025

Verified traveler

Everything good

Entry of the hotel is amazing.
Hotel receptionist needs to speak louder as I couldn't hear his voice in English...

Partner

10/10

Exceptional

18 Apr 2025

Erika

I loved the mix of traditional and temporary architecture.

8/10

Excellent

17 Apr 2025

Joseph

Great hotel for exploring Kyoto! Short walk from the subway station that connects to Kyoto Station. The hotel entrance is actually an historic wooden structure with some cool common areas. Tourists will stop in during the day to take pictures of it. The library has a 24-hour coffee machine and you sit on the floor (there are tables and cushions). Breakfast can be ordered a day in advance (bento box), but there are plenty of options nearby. There's a pastry shop maybe 50 meters away where you will see people queue up for at 7a.

The rooms themselves are a modern structure and are a bit on the small size, but they are comfortable for two. The spa/bath areas are excellent (segregated). There are two laundry machines, but keep in mind these are not full-size Western machines.

Leisure Friends

6/10

Pleasant

04 Apr 2025

karen

If you have tattoos, this hotel is a good choice because you can use the onsen. If you don’t have tattoos or don’t want to use the public bath there are better places to go for the money. The inside bath is right next to the showers, the locker room is very small, and if you go at peak times it’s like a cattle market.
The breakfast bento boxes are essentially the same every day and not worth the money. There’s a cafe on the corner and a family mart across the street for better diy breakfast options. If you want to eat breakfast in the breakfast room you have to reserve a time spot. If you’re sensitive to fragrances you might want to eat in your room - there’s a very strong incense aroma in the reception area and breakfast room. I had to take allergy meds.
I don’t recall booking a ‘no housekeeping’ room (maybe I did?) but apart from clean towels nothing was done during my 3 night stay. I had to go to reception to get more tea bags.
The staff were lovely.

Leisure Partner

10/10

Exceptional

13 Mar 2025

Eric

Great overall location and hotel

Self

10/10

Exceptional

27 Dec 2024

autumn

I had an amazing stay. This place is an oasis. Perfect relaxation and great style. They have an onsen that is tattoo friendly. The food is good, it was hard to leave.

Leisure Partner

8/10

Excellent

03 Dec 2024

Roneil

Staff was excellent. The room was new. Some of the fixtures in the bathroom were not installed correctly.

Leisure Family_with_children

10/10

Exceptional

26 Nov 2024

Seven

The staff was friendly and informative making our entire stay nice and easy

Leisure Friends

6/10

Pleasant

22 Sep 2024

Catalin

The staff were very nice and helpful, typical of Japanese hospitality. The area is well located and walkable for dining and shopping. The hotel entrance, small lobby and breakfast area is located in a machiya (old style Japanese house) but the rooms are in a traditional block at the back. Cleanliness was very poor - the third floor, where we had our room, was constantly dirty for the 4 night duration, it looked it hadn't been hoovered for a while. Room was dirty when we checked in - hair on the floor in the room and bathroom and wet carpet. The room walls were scoffed with visible markings, it brought back YMCA memories... There's no wardrobe in the room, only a tiny exposed rail with hangers by the window. We had bought breakfast but regretted it... Because breakfast is served in a small room in the old house at the entrance, it has limited table capacity. To manage capacity, the hotel asks you to commit to a half hour slot in the morning when you can have breakfast AND the type of food (Japanese or Western), when you check in. It felt very inconvenient to choose when you want to wake up and what to eat three days ahead!! Unless you're the type of person who has their life organised by the hour when on holiday, I wouldn't recommend breakfast - there's plenty of dining places around the hotel.

Leisure Family

10/10

Exceptional

18 Sep 2024

Mark

Beautiful spot within east walking distance to everything. Friendly and courteous staff, clean, great breakfast experience and just altogether a pleasant stay. Highly recommend.

Friends_and_family Family

10/10

Exceptional

10 Sep 2024

Nermin

Beautiful hotel with a relaxing spa and facilities. Will definitely stay again

Leisure Family_with_children

10/10

Exceptional

02 Sep 2024

avril

We love this traditional Ryokan hotel. We stayed two extra nights! Our first experience with a bento box was superb! They were able to accommodate our vegetarian diet. Coffee shops are close by. We rented bicycles from 100 bikes that is just a block away. So convenient to the NISHIKI market! We are so glad we stayed in Candeo for our 5 nights in Kyoto!

10/10

Exceptional

11 Aug 2024

K

Fine hotel, underwhelming bath house

The hotel is fine no complaints. I tried the spa one day and that was disappointing - for women it doesn’t open until 3 PM each day and it’s only a small sauna. Two individual-sized sitting baths, and a larger shallow (maybe 1-2 foot deep) pool. I do not recommend picking this place if you want it for a bathhouse, but if you just want a hotel kind of near the center of town, it’s fine.

Self

10/10

Exceptional

25 Jun 2024

Chinatsu

Atmosphere

Leisure Family

10/10

Exceptional

09 Jun 2024

Ajip

Unique hotel with both traditional vibe and modern facilities equipped. Staffs were very helpful and friendly. Very quiet and easy for transportation.

Leisure Partner

8/10

Excellent

29 May 2024

Verified traveler

A taste of traditional Japanese culture

A stunning combination of traditional Japanese and western hotel. The hotel was super accommodating and the staff friendly and understanding with any requests. The in hotel onsen is an extra bonus and I already missthe breakfast bento boxes.

Partner

10/10

Exceptional

24 May 2024

Bryan

Loved the hotel!

Leisure Self

10/10

Exceptional

10 May 2024

Hui Li

A great place to stay , I enjoyed it so much and very relaxing

Leisure Self

10/10

Exceptional

28 Apr 2024

Holly

I loved the private onsen baths and the traditional breakfasts

Leisure Partner

4/10

Poor

16 Apr 2024

Lu

While the property is unique and has all the historic kyoto characters, the hotel itself is a bit disappointing. First, I booked a room with sofabed and already paid the extra cost with expedia, however at check in the person at the front desk told me they don't have record and charged me extra cost to use the bedding for the sofabed. The front desk was confusing as he told me there's no charge for kids but when I asked what is the extra cost that I already paid for he said it may be amenity fee for kids. Mohamod from Expedia was very helpful and called the hotel helped me solved the problem right away.
Second I was excited for the unique Japanese bento breakfast, but was told at checked in that the breakfast room was already all booked up until 9:30, as it's very small.
The room set up is also the most not make sense one out of the hotels we booked in Japan, with the closet area all the way deep in the room. If you like the hotel's character, be prepared to take it's inconveniences

Leisure Family

10/10

Exceptional

03 Apr 2024

Brandon

The hotel room is very roomy. Very clean and the staff are all very friendly

Leisure Friends

6/10

Pleasant

18 Mar 2024

JUAN

Very comfortable rooms, good breakfast and spa, the reception staff the worst in the hotel

10/10

Exceptional

10 Mar 2024

Verified traveler

Love this

Absolutely fabulous! Nice staff, nice lobby, nice decor, nice “onsen” spa, nice everything. The only thing is the laundry dryer is horrible ,
Looks like the lints needs to take out and it wouldn’t dry. So I’ve been air drying it in my room. I have two kids so I’m doing laundry daily lol. The spa is absolutely fabulous, for the ladies it has two personal tubs and two public pools, and a mist sauna. We went to kimono outlets and end up taking pics in the library in the second floor and it turned out gorgeous. Love this hotel! Housekeeping is great. Just outside the hotel a few steps ahead it’s Hollys Cafe which their spaghetti is so good. Location is central. Close to bus stop, train everything.

Friends_and_family Family

10/10

Exceptional

14 Dec 2023

Walter

Very friendly staff. Convenient location. Near shopping subway and buses.

Leisure Family

10/10

Exceptional

12 Dec 2023

Man Ting Miriam

Nice ambience

Business_and_leisure Friends

10/10

Exceptional

31 Oct 2023

Jerod

Property was very well kept. Staff was very attentive and happy to help in any way. One particular staff at the front desk, Riki Ya, took the time to call different locations helping us book reservations.

Leisure Partner

10/10

Exceptional

21 Oct 2023

Elizabeth Jill

The lobby “lounge” area is more traditional straw may style with low/cushion seating making the whole experience seem more authentic. The guest rooms were quaint and excellently climate controlled given the hallways on the upper floors were open air. The location was perfect for either metro line and a short trip to Kyoto station.

Leisure Partner

10/10

Exceptional

14 Oct 2023

Phillip

Spa hotel, convenient location.

Fantastic hotel that has modern amenities but also old charm. Has a spa on site. Very convenient location.

Partner

10/10

Exceptional

08 Oct 2023

REBECCA

Traditional feel with all the mod cons

The hotel facade and front entrance is traditional local architecture but the rooms are all nicely renovated and clean.

The king rooms are a decent size with a comfy bed and small lounge area. No separate bathroom though, and shower stall has a nice rain shower.

Location wise the hotel is about a 5 minute walk from the metro station and 10-15 minute walk to Nishiki market. It's a bit further removed from other sites but the main road to Kyoto station and buses are right on the corner block. Convenience stores and cafes within close walking distance also.

Partner

10/10

Exceptional

01 Oct 2023

Nanda

Hotel rooms and lobby have a really nice traditional look which is great. Location is great as well.

Leisure Self

10/10

Exceptional

25 Sep 2023

Madeleine

:-)!

A really great hotel, I didn’t expect such a large room for what we paid! The room was clean, modern, and had great amenities.
We are staying at their sister hotel in Osaka, and now I can’t wait!
Location was good too, close to Nishiki market and subway station.
Staff were wonderful and very accommodating. You really couldn’t do better for the price, I’m still in shock by how nice it was haha :-D!

Partner

8/10

Excellent

24 Sep 2023

Rudolp

Very stylish

10/10

Exceptional

23 Sep 2023

Peter

Spacious room with gorgeous fit out, in a hotel which blends old world Kyoto with modern conveniences. Well located to public transport options to Gion and sites, with a short walk to Nishiki markets. Would gladly stay again

Leisure Self

10/10

Exceptional

16 Sep 2023

Joseph

Very nice property. Nice ofuro. Japanese breakfast.

Leisure

10/10

Exceptional

26 Aug 2023

Joe

Great hotel, exactly what we were looking for. Convenient to stores and shops, located on a small alley. I slept like a baby despite being somewhat close to a major road. I didn't hear any road noise. Loved coming back to a clean room and a made bed. There is definitely a lot of soul and charm in this hotel.

Leisure Friends

2/10

Poor

25 Jun 2023

Valeria

Don’t stay at this hotel. Staff is almost rude. Incredible unhelpful. Rooms are tiny. Breakfast is inedible. Location is cero friendly. Avoid at all costs.

Leisure Family

10/10

Exceptional

30 May 2023

Sarah-anne

It is beautiful and conveniently located

Leisure Self

10/10

Exceptional

29 May 2023

Cherry

I would prefer living at 2nd floor or upper, but I was staying on the 1st floor.

Leisure Self

10/10

Exceptional

29 May 2023

Cherry

I love this hotel though I was staying at the 1st floor. The staff is nice, breakfast is good, area around is quite but with different restaurants. There is a elevator at the closer metro station, so that you don’t have to carry the heavy luggage go up and down to the metro station.

Leisure Partner

8/10

Excellent

29 May 2023

Brent

The staff were fantastic. We were really excited to stay in this hotel and it was cool but the pictures were better than reality. It was alright.

Leisure Partner

10/10

Exceptional

25 May 2023

Ginger

This hotel was a great mix of a traditional riyokan/onsen but with modern bedrooms. The staff was very friendly and helpful and we appreciated the strong coffee available 24/7. The location is very convenient to the subway and local train (and a grocery story), yet far enough from the busy sections of the city (a nice place to retreat to at the end of the day).

Leisure Family

10/10

Exceptional

10 May 2023

Elizaveta

Great hotel: beautiful Japanese lounge area, big lovely rooms, great spa.
Good place to try Japanese breakfast.
Convenient location.
Very friendly staff.

Leisure Partner

6/10

Pleasant

11 Apr 2023

molly

This place was perfectly situated. The staff was super kind. My one comment is there are no plugs! We would have to rotate all of our devices in the bathroom where there was only one outlet. I read other comments and other people had the same feedback.

Leisure Family_with_children

8/10

Excellent

08 Apr 2023

Zorawar

Beautiful Japanese architecture in the main building that had been restored. The rooms were a bit kitsch with the rose gold trim, but nice. Terrible view of electrical equipment from our particular room. Staff was fine, but nothing outstanding or overly friendly. Overall, a great place to stay, but I’m sure there’s other places in town that are as good at this price range that perhaps are located in an even more central location. The Starbucks a block or two away from this place has an incredible view of the temple through the all glass windows. That was awesome.

Leisure Family_with_children

10/10

Exceptional

05 Apr 2023

Jason

Really an amazing property, loved this place, the spa and old world feel

10/10

Exceptional

31 Mar 2023

Alycia

I LOVED this place sooooo much!!! My only issue was the breakfast (which they quickly fixed) but other than that it was amazing!! My best stay in Japan for my first time and I visited three cities. Kyoto is a cute city and I'll come again with friends and I'll stay longer!! ☺️

Leisure Self

10/10

Exceptional

29 Mar 2023

Verified traveler

Great Hotel!

This hotel was amazing. The staff were really friendly and helpful. The rooms were so beautiful. We stayed in 3 different rooms and all 3 were up to par.

Business

8/10

Excellent

27 Mar 2023

Alycia

I enjoyed my stay. The only (small) issue I had was with the breakfast. Luckily, that issue was fixed. Overall, I loved my stay and would love to come back again and bring friends & family one day!

Leisure Self

4/10

Poor

25 Mar 2023

Saagar Singh

...

Leisure Partner

6/10

Pleasant

14 Mar 2023

Verified traveler

Beautiful but inaccessible public areas

The public areas are nice traditional Kyoto machiya style rooms. The only problem is that because one has to take off shoes to go into that area, it was too inconvenient to use. The coffee/tea machines should be positioned in a much more accessible area and not in the corner of the second floor of the tatami areas. This was too far and inconvenient for using. As a result I did not once use the facilities over a three night stay. There is only one teabag provided in the room per day which is too little. Also amenities were not well stocked in the room or in the spa/bath area. More thoughtful provision of service mentioned above would make this place a better place to stay.

Friends_and_family Friends

10/10

Exceptional

19 Feb 2023

Juan Camilo

Great hotel! Clean and comfortable with friendly staff. Very good location with lots of restaurants nearby.

Leisure Partner