Holiday Inn Trophy Club

United States , Trophy Club - TX
Trophy Club, 725 Plaza Drive
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100 reviews shown

10/10

Exceptional

18 Apr 2026

Nayyum

Clean Room

Family_with_children

10/10

Exceptional

29 Mar 2026

Matthew

The customer service was wonderful! Everyone was super friendly and helpful!

10/10

Exceptional

15 Mar 2026

ALICIA

Everything was great and the morning front desk guy was super

Family_with_children

10/10

Exceptional

28 Feb 2026

Brandon

Very clean and nice rooms

Family_with_children

4/10

Poor

19 Jan 2026

ronald

The room was in very poor shape, shower is stained yetllow, cracks in shower tile, poor hot water, caulking around the sink is cracked and dried. floor was dirty, couches stitched up by hand with red thread. People sleeping in the lobby. Terrible really taken a dive in the past two years.

Partner

10/10

Exceptional

16 Jan 2026

Sandra

Clean quiet

10/10

Exceptional

10 Jan 2026

Anita

It is a great place to stay. I love the location and all the hotel has to offer. I've stay here twice now and hope to again when I am in the area.

Leisure Family

6/10

Pleasant

07 Jan 2026

Jeffrey

The bar and restaurant are closed

Business

8/10

Excellent

01 Jan 2026

Dolores

Clean room

Partner

10/10

Exceptional

15 Dec 2025

Janice

Courteous staff

Leisure Family

4/10

Poor

07 Dec 2025

Mark

Booked room because there is an indoor pool. Water was too cold for grandkids to swim. Property notes an on-site restaurant , which is closed! Property has signs throughout the property promoting the restaurant - it’s closed!!
We travel to the Fort Worth area several times a year and have removed this property as an option - not that the staff would care.

Friends_and_family Family

4/10

Poor

03 Dec 2025

ANTOINETTE

The attitude of the guest services agent on the day of check-in was lack luster at best. Never have I ever experienced someone whose personality was not engaging or welcoming. It was advertised that I'd have access to premium channels and the TV wasn't functional. It was clear my check out date was on 11/29 at 11am and yet Housekeeping pounded on the day at 9am. I've never stayed at a hotel where housekeeping showed up to clean my room prior to my checkout time. The badge reader to my room was disabled prior to my checkout time. I left my room to get ice and came back only to discover I lost access to my room. Despite the entry room key being reprogrammed twice, I still could not gain access to retrieve my luggage. The matter had to be escalated to an onsite team to resolve. I asked for my final receipt to be emailed at the time of checkout, was given assurances it would be done and it wasn't sent. I had to call back to the hotel two days later to request it. Worst experiences ever! This was the first and the last time I will stay at a Holiday Inn

6/10

Pleasant

30 Nov 2025

Hiram

Toilet flap didn’t work; ran all the time and when staff was notified, nothing was done. Didn’t refill coffee or cups after first day. (2) days didn’t leave bath mat.

Partner

6/10

Pleasant

22 Nov 2025

Melissa

Hotel does NOT have a restaurant that is open for dinner as advertised. The hotel had a musty scent. I had to change my original room due to the smell and the obvious work they did in the shower maybe the same day I arrived.
Staff was accommodating so they win points there. I know it's not their fault.

6/10

Pleasant

29 Oct 2025

Trevor

None of the ice machines worked. Breakfast was nearly empty and no customer service around for breakfast. Front desk clerk was asleep.

Leisure Family_with_children

4/10

Poor

21 Oct 2025

Brian

Breakfast items were empty, no breakfast attendee and lady at front desk was asleep.

Leisure Family_with_children

4/10

Poor

17 Oct 2025

Andrew

Been staying here for years this was the worst experience. I think there is new ownership. Toiletries were out in bathroom. No new k-cups each day. Hotel felt over all dirty. Room furniture is ragged. No one at the front desk 75% of the time. I will not be returning ever again. Too many other options.

8/10

Excellent

11 Oct 2025

Tess

Generally speaking, the hotel is clean and well kept however in our room, the couch seat was stained The breakfast was not very good. The eggs were robbery. The French toast was tough. They seem to only have one person making the breakfast and doing housekeeping throughout the hotel.

Partner

8/10

Excellent

06 Oct 2025

Irma

Our room was in good condition
No problems and no complaints

Friends_and_family Family

8/10

Excellent

19 Sep 2025

Tonya

Every think was nice and clean.

10/10

Exceptional

18 Sep 2025

Jake

Has everything you need

10/10

Exceptional

12 Sep 2025

Katherine

Staff is very friendly

Business Friends

10/10

Exceptional

24 Aug 2025

Caylop

Good

10/10

Exceptional

12 Aug 2025

Keifer

Everything was great! I stay here everytime when working at our Southlake offices.

Business Self

10/10

Exceptional

26 Jul 2025

Jerry

The property was very clean and quiet.

Leisure Self

10/10

Exceptional

19 Jul 2025

Gunther

Nice big pillows

10/10

Exceptional

16 Jul 2025

James

Room was adequate.

Business Self

10/10

Exceptional

07 Jul 2025

Lily

Staff was very friendly, good location, and super clean!

Leisure Family

10/10

Exceptional

04 Jul 2025

Duc

Good people

Leisure

10/10

Exceptional

16 Jun 2025

Donna

No food options are minimal

The restaurant on the property did not offer the food options I was looking for, so I decided to walk to the barbecue place on the service road for dinner. I notice that in stayed empty the hold time I was there.

Friends_and_family Family

8/10

Excellent

15 Jun 2025

kimberly

Had to come in town for business

Business

4/10

Poor

15 Jun 2025

Debra

The first room I was given had a broken thermostat. The second room had the most disgusting shower I have ever seen in a hotel. The floor of the shower was peeling, with chips of old paint making their way down the drain. According to the desk clerk, there was only one more room available to offer me, on the first floor, not acceptable. Very disappointing in a major hotel chain.

Friends_and_family Family

2/10

Poor

10 Jun 2025

Beverly

I waited at the front desk for a very long time before a person arrived to help me at check in and check out. The hotel is dirty and old and needs to be updated.

Friends_and_family Family

8/10

Excellent

31 May 2025

Martha

The website listed a shuttle as an option, but the staff said they didn’t offer one.

Partner

8/10

Excellent

29 May 2025

Theresa

Very nice hotel located of the freeway. Quiet and clean with friendly staff. We were in town for a family member graduation. Will definetely stay again in the future.

Friends_and_family Family

2/10

Poor

26 May 2025

Ann

1. Shower floor was slippery and stained. Shower head was clogged and didn’t spray even. Not enough towels and nowhere to hang a hand towel. Needed another rug.
2. Sheets felt like there was sand in the bed and the material was hard to turn over in bed. Didn’t like comforter and it was old and frayed.
3. A ceiling fan would just start spinning slowly without even turning it on.
4. The black out curtains were not fastened in the last notch and there was a bright light shining in the window all night.
5. Pillows were the worst pillows i have ever tried to use. If you put your head on them it would not support your head.
6. No clock.
7. TV was hard to find channels!
8. We are elderly and had to walk all the way to the other end of the hall.
9. Bathroom door was stuck. Couldn’t close it.
10.Employees very unfriendly!
11. No breakfast included!
12. Will never stay at Trophy Club Holiday Inn again!

Leisure Family

8/10

Excellent

16 May 2025

Kelsey

I like that there was an infoor pool, the elevators were clean, and the room was clean and not humid.
I do wish the indoor pool was heated and had proper lighting. The pool area was not very inviting, as whoever did the brick and tiling did not level the floor before laying it so the floor was sloped and uneven in several places. There were too many sun chairs for lying and not enough room to walk or sit comfortably as well.

Business_and_leisure Family_with_children

10/10

Exceptional

11 May 2025

MARIA

Perfect!

Leisure Family

10/10

Exceptional

08 May 2025

Becky

Was great

Leisure Partner

8/10

Excellent

05 May 2025

Verified traveler

The only issues we experienced was we had to keep getting the key card reprogramed. I think it was due to the door mechanism. The door kept slamming each time we walked through it and the base around the handle on the outside of the door was loose. We reported it and they said they would have someone look at it, but it didn't look like they did.
Also, there was very little water pressure in the shower. Other than that it served it's purpose as a hotel room.

Friends_and_family Family

6/10

Pleasant

04 May 2025

Paula

I ask for 4 towels. They refused. Gave me only 2. Went to pool. No towels in there. Act of congress yo get him to give me pool towels like I was going to take them. We didn't want room cleaned while we were gone but they didn't even refresh our towels

Leisure Family

4/10

Poor

03 May 2025

Sean

No shower curtain. None working plugs and lights.

10/10

Exceptional

20 Apr 2025

Bella

10/10

Exceptional

20 Apr 2025

Sheryle

Nice clean hotel for quick overnight stay.

Leisure

10/10

Exceptional

17 Apr 2025

Lucero

Very clean

Leisure

8/10

Excellent

16 Apr 2025

Thomas

Ran out of coffee in entrance area

Business_and_leisure

4/10

Poor

06 Apr 2025

katia

Hi shower was old and paint was falling off , stubs on the furniture I asked for xtra wash clothes was told that they haven’t done laundry yet . Briks were falling off the building . Pool looked green .

Leisure

4/10

Poor

28 Mar 2025

Eric

Business Self

10/10

Exceptional

22 Mar 2025

Michael

This property was great! It was easy to access and park, checkin was quick and flawless, the property was clean and well maintained. I also really liked the room. It was spacious and well laid out, with plenty of room to sit and work. My only regret is that my schedule only allowed me to be there for a few hours to sleep and then I had to move on to my next event. This was a room I would have loved to set up in for a few days to work. I will be back for future works trips.

Business Self

4/10

Poor

21 Mar 2025

Drew

Stay was fine. Pool was very cold. Took about 30 minutes to check in no one was at the front desk. I should’ve looked into the breakfast before hand. Had to pay a fee. Room was decent size but outlets didn’t work and a few lamps. Good thing it was a short stay.

Leisure Family_with_children

8/10

Excellent

10 Mar 2025

Jacob

First night, the room was dirty and the air conditioner didn’t work but they put us in a new room the next day. After that it was fine.

Leisure Family

10/10

Exceptional

06 Mar 2025

Kenneth

Good size room that was very clean. Staff was friendly

Leisure Partner

2/10

Poor

16 Feb 2025

Anthony

I am extremely disappointed with my recent stay at the Holiday Inn IHG in Trophy Club from February 14th through February 16th. The experience was far below the standards I expected from an IHG property.
The primary issue was that the toilet in our room (217) never worked properly. I brought this to the attention of the front desk, expecting a prompt resolution. Instead of having the maintenance team address the problem, I was told there was no plunger available, and the front desk receptionist was sent to bring one up. This was highly unprofessional and inconvenient, as it’s reasonable to expect a functioning restroom in a hotel room.
What was most disappointing, however, was the complete lack of empathy and accountability from the staff. The front desk employee mentioned that he would call the maintenance man, but this never happened. There was no apology, no offer to move us to a different room, and no effort to make the situation right. We felt ignored and dismissed rather than valued as guests.
This level of service is unacceptable, and I believe a refund for my stay is more than warranted. I am requesting a full refund for my stay from February 14th through February 16th. Please contact me directly to discuss how this issue can be resolved promptly.
I hope that management takes this feedback seriously and implements better training and support to ensure no other guests have to endure such poor treatment. I look forward to hearing from someone soon to address this matter

Business_and_leisure Self

10/10

Exceptional

14 Feb 2025

jason

good location, nice spot

6/10

Pleasant

05 Feb 2025

Jacob

Great except please fix the gym equipment!

It was very good except I was disappointed every workout machine in the gym was broken, if most or all of those had worked I would have given an excellent rating.

Business

8/10

Excellent

04 Feb 2025

Rebecca

Not sure toilet was clean since last used. Suspicious looking. Otherwise everything else looked very clean. Bed was comfortable and really liked the fan above the bed. Makes for better sleeping.

10/10

Exceptional

03 Feb 2025

Jenifer

It was really easy to check in and the front desk was nice. The sleeping area was clean and comfortable so it definitely gets high ratings, but the bathroom was odd. It had boot prints in the shower as if maintenance had come in after the cleaning team had come in, and there was no vent in the bathroom. So if you took a steamy shower or used the \"bathroom\" and needed to turn on the fan, you couldn't. There wasn't one. Otherwise, the room and hotel were perfect.

Business_and_leisure Self

6/10

Pleasant

25 Jan 2025

Madan

The hotel did not have breakfast and onsite restaurant was closed. coffee did not have average with no normal creamer choice

Business

6/10

Pleasant

20 Jan 2025

Scott

Bar and grill is closed

Business_and_leisure Self

6/10

Pleasant

15 Jan 2025

Timothy and Joanne

It’s ok.

The room was clean a fine. The toilet is so eco friendly it doesn’t flush. That’s not so good.

Business

4/10

Poor

08 Jan 2025

Darrah

Barn doors for the bathroom that don't even close all the way and have no lock should be illegal in hotels or required to warn you in the first line of the description especially for double occupancy. If you don't want to smell, hear, or accidentally walk in on someone else doing their business, skip this place.

Leisure Family

6/10

Pleasant

05 Dec 2024

Huyen

Air conditioning noise

The air conditioning made quite a bit of noise and kept waking me up

10/10

Exceptional

01 Dec 2024

Jack

It was very comfortable

Business_and_leisure Family

10/10

Exceptional

19 Nov 2024

Isidro

Liked everything.

Leisure Family

8/10

Excellent

02 Nov 2024

Anson O

The location is an upscale area north of Ft Worth. Very accessible to the airport.

Leisure Self

10/10

Exceptional

20 Oct 2024

Lori

Only issue was the fire alarm going off at 1:48AM! No explanation why, but we had to evacuate for 30 minutes.

Business_and_leisure Self

8/10

Excellent

18 Oct 2024

Ashley

The hotel room was really nice and I was surprised that the bed was really comfy.

Leisure Partner

10/10

Exceptional

13 Oct 2024

Mark

Pleasant and clean.

10/10

Exceptional

15 Sep 2024

Nayelly

Awsome service by everyone

Business Partner

10/10

Exceptional

31 Aug 2024

Kris

A nice King Room. Very clean and felt safe. Front desk person was kind and helpful. I will stay here again and also a good value.

10/10

Exceptional

09 Aug 2024

Cesar

Nice and clean

8/10

Excellent

25 Jul 2024

Donald

The room was very clean and had lots of amenities! Enjoyed the stay!

Business

10/10

Exceptional

21 Jul 2024

Aneka

The shower needs updating. The water pressure was low and the shower button was broken. Otherwise, the hotel and staff was amazing.

Business

8/10

Excellent

21 Jul 2024

Monica

Great location, breakfast average,

Leisure Family

6/10

Pleasant

12 Jul 2024

Raul

Restroom facilities downstairs were not working (no water in one of them).
We were placed in a disabilities room and were moved a couple of days later to a regular one.
Breakfast ended earlier than expected and there was limited service (no many plates, napkins, silverware)

Leisure Family

2/10

Poor

01 Jul 2024

Andres

The bed frame is terrible, there is no box spring.
I stayed in for 3 days I would never go back to this place.

Business Partner

6/10

Pleasant

01 Jul 2024

Parag

Restaurant not operation, self service b’fast was modest at best!

I recommend that the b’fast be offered complementary until a proper menu can be served.

Business

10/10

Exceptional

26 Jun 2024

Dynishea

The staff was nice but pool area very very dirty towels everywhere , cobwebs just looked like it’s hasn’t been maintained…dining restaurant was dirty:( trash everywhere on outside area but room was clean and we appreciate that just sad we couldn’t use other amenities

Leisure Partner

6/10

Pleasant

26 Jun 2024

Danielle

Do not stay

The check-in concierge was very rude and not welcoming. Our exiting concierge was not any better.
Our room was a handicap accessible room. The water from the shower leaked into the hallway which made it extremely slippery for anyone walking from the shower.
We had a double bed room and we only had 2 towels. When we asked for towels, we were told “yea come get them.”
Our room was extremely hot when we walked in. The AC took half the night to cool off. It is Texas in the summer, your rooms should be inviting and not stuffy.
The lighting was horrendous and you could not see where you going when you entered the room.
The “hearty” breakfast was fake eggs, bacon, sausage and few pasties. We have seen better breakfast options when we didn’t have to pay for breakfast.
Very disappointing Holiday Inn. We will not stay again.

Friends_and_family Family

10/10

Exceptional

18 Jun 2024

Nikki

Quiet and clean.

Leisure Self

10/10

Exceptional

07 Jun 2024

Matt

Ls Fest

Came in for Ls Fest with my kids.
Very well up keep hotel. Everything was so clean and felt new.
Also was very close to the event

Friends_and_family Family

10/10

Exceptional

30 May 2024

Alice

Check in person very friendly. Breakfast preparer super friendly. Hospitable and gave us convenient room.

Leisure Partner

4/10

Poor

28 May 2024

April

Poor reservation and front desk system

The room was fine. The front desk employees need training. I booked 2 rooms on the same transaction but for some reason they only could see one in their system. She did get me another room at the same rate. It was a 1 night stay. I get an alert from my bank and I have been charged 4 times for these 2 rooms. Went to the desk to speak to someone. Clerk kept saying no I only see one charge. No I'm having to dispute the extra charges for the room. Will not go back. My group had 7-9 rooms. We will not return

Business

10/10

Exceptional

26 May 2024

Brandon

Clean, comfortable
Great overnight stay
Thank you!

Friends_and_family Family

10/10

Exceptional

23 May 2024

Jose Antonio

Clean place.

Business Self

10/10

Exceptional

23 May 2024

Robert

Handicap accessible

Great room and accommodations. I am having medical appointments and I need a handicap accessible bathroom. Everything was just what we needed.

Business

10/10

Exceptional

19 May 2024

Kirby

Great stay

We came for a wedding and our group stayed here close to the venue. Check in was very easy and quick. Our room was NICE and the bed was very comfortable. I recommend this hotel.

Friends_and_family Family

10/10

Exceptional

19 May 2024

Kirby

Great stay

We came for a wedding and our group stayed here close to the venue. Check in was very easy and quick. Our room was NICE and the bed was very comfortable. I recommend this hotel 100%

Friends_and_family Family

10/10

Exceptional

18 May 2024

stacy

Very nice and clean

Leisure Family_with_children

10/10

Exceptional

13 May 2024

Karine

The staff were very nice. They cooked us a prersonal breakfast as there was nothing left when we arrived.

Business_and_leisure Family

10/10

Exceptional

11 May 2024

Dayna

Great stay

Great stay-super nice and clean. Friendly staff.

Friends_and_family Family

10/10

Exceptional

06 May 2024

Tommy

The staff was the best part of stay very friendly and make you feel like family great place to stay

Leisure Partner

10/10

Exceptional

03 May 2024

James

Management was very good and helpful

Leisure

10/10

Exceptional

01 May 2024

mark

Everything was good but the pool was cold. It was inside pool but the heater wasn’t working.

Business Partner

10/10

Exceptional

29 Apr 2024

Clint

Great Hotel

Very nice hotel with very friendly staff.

Friends_and_family Friends

10/10

Exceptional

29 Apr 2024

Lesly

All went as expected

Leisure

10/10

Exceptional

27 Apr 2024

Maribeth

Staff at the front desk n dining area were so accommodating and friendly!!! Had a few glitches with the power in the bath n water pressure but we were only there one night so no biggie!

Business Family

10/10

Exceptional

27 Apr 2024

Martin

Location. Location. Location.

Location and price with large events in town. Able to go to all the activities with out extra miles to get a great hotel rate.

Partner

10/10

Exceptional

26 Apr 2024

Location was great for our purposes. Friendly staff on reception (thanks Martin !) and in the dining room (used for 2 dinners as well as breakfast).
Only let down was room was not serviced after the first night (3 day stay), and after being done they still missed replacing coffee and cups.
That said we will stay here again next visit to this area.

Business_and_leisure Partner

10/10

Exceptional

21 Apr 2024

Kim

I love the little sink in the room. It helps when you have two ladies getting ready for bed and in the morning getting ready.

Leisure Family