Name: Holiday Inn Trophy Club
Address: 725 Plaza Drive, Trophy Club, 76262, US

10/10

Exceptional

27 Jul 2026

SIBI

Check in will take more time some trouble on the system

2/10

Poor

26 Jul 2026

McKinleigh

The shower was peeling everywhere. The fan in the room did not work. Only half of the lights turned on and I was not informed I would have to pay a deposit while arriving after booking and paying online.

4/10

Poor

21 Jul 2026

Todd

NO hot water to take a shower

Friends_and_family Family

6/10

Pleasant

15 Jul 2026

Paul

Staff was very helpful letting my sons check in early when I wasn't there yet. The place is a little run down with ripped furniture. Bar doesn't stay open very late. Breakfast for a fee.

Friends_and_family Family

4/10

Poor

10 Jul 2026

Martha

I was disappointed with my stay. The hydraulic mechanism on my room door was broken, which created both a safety hazard and a security concern because the door was not functioning properly. I reported it to the front desk, but my concerns were largely dismissed. The manager was polite and friendly, but I don’t feel the seriousness of the issue was understood. Given the condition of the door, I believe I should have been moved to another room.

Unfortunately, the experience became even worse the following day when I discovered what appeared to be blood on one side of the bed sheets. Finding stained bedding after already raising a safety concern was unacceptable and left me very disappointed. I expected a higher standard of cleanliness, safety, and customer service from Holiday Inn.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Kevin

Just needed a single night stay in the Dallas area. Very pleased with this hotel, Clean and good location.

Partner

8/10

Excellent

06 Jul 2026

Bridget

Fairly good

Partner

10/10

Exceptional

04 Jul 2026

Amir

Great

6/10

Pleasant

01 Jul 2026

Jaimie and Jo

As indicated per my google review, hospitality was good, including Mita who was very friendly and helpful. The property is clean and maintained. Very quiet - doesn't see to get a lot of traffic at the property. However, I was very dissatisfied with the breakfast presentation. I believe that this hotel once didn't host a standard continental breakfast and shifted to that option. There wasn't a constant presence monitoring availability of the items. The milk and OJ pitchers were full but not covered - therefore, open to the air or anything flying in the air. The eggs were basic. The bread options were very basic - no bagels at all or muffins. And the sausage in the trays was dehydrated - and my wife and I sat for 20 minutes with no one replacing though three different employees came through \"monitoring\" and never replaced. It was too casual, and the sausage offering was horrible. The bacon was average and probably the only decent item. I'd likely not stay at this location ever again even if it means paying an additional $20 a night at a neighboring property like Hampton Inn & Suites or Homewood Suites.

Partner

8/10

Excellent

27 Jun 2026

Shannon

The bottom of the shower in my room was peeling which made the flooring very slippery and the ice machine tasted like mold. It served my purpose but I don't think I would stay here again.

Self

2/10

Poor

21 Jun 2026

Christine

Would not recommend staying here at all . Staff is not friendly.
Housekeeping only came one time our entire 4 day stay.
Their daily breakfast included over-cooked eggs and nasty sausage patties. ( there are plenty of great breakfast places around there ).
Do NOT stay here.

Partner

6/10

Pleasant

17 Jun 2026

Kathlyne

We got an accessibility bathroom which we didn't need. That meant that water seeped from the shower into the bathroom floor every time we used the shower. We used the shower every day of our 3-night stay, and the bathroom became progressively more and more soaked until it was just a puddle.

Partner

6/10

Pleasant

11 Jun 2026

Amado

Clean room but swimming pool out of service.

Self

2/10

Poor

07 Jun 2026

Jaylen

My wife and I only stayed for 1 night.
Pool area was riddled with insects either flying around or in the pool itself. The breakfast was lackluster and nearly inedible, and the dishes were not cleaned properly. The room itself was at best average, with dirty and itchy linen on the bed. The pull-out mattress in the couch was somehow the cleanest thing to lay on.

Friends_and_family Family

6/10

Pleasant

03 Jun 2026

Liz

Nice hotel/lobby area. Check in process was easy. There wasn’t a lot of parking spaces so had to park a little far and it sucked having to carry our bags and no side doors to go through. Room looked nice when we first walked in. I did a walk through. There were long hairs on the towels and shower/bathtub. It also looked like red splatter on the wall of the shower which could easily be watered down. I did not want to complain because it was already late, tired and the hotel was fully booked from a truck event that weekend. I was going to lift the bed cover and was disgusted when it had what looked like foundation/makeup stains. I slept on top. No bueno.

Family

10/10

Exceptional

30 May 2026

Yanet

Me gusto mucho la habitación es bastante amplia me gustó que tienen servicio de lavandería y puedes usarlo a la hora que quieras tiene muy buena ubicación tiene restaurante a solo 12 minutos del aeropuerto DFW la verdad me la pasé muy bien ahí me hospedé tres noches y pronto volveré ahí

10/10

Exceptional

30 May 2026

Amir

Great location, with a bbq place and a nice bar/resto walking distance. Rooms are clean and simple. Good for a short stay. Staff friendly. Pool indoor and not heated. Breakfast is okay simple. Overall was great for what I needed.

Partner

10/10

Exceptional

29 May 2026

Diana

We stayed for 1 night and everything was 10/10 thank you

Friends_and_family Family

6/10

Pleasant

28 May 2026

Crystal

Very helpful and friendly staff. The hotel worked for a couple nights stay, however, the room I stayed in wasn't very clean. The carpet had food crumbs under the tables and sofa, the walls and baseboards were pretty dirty too (in the room and in the general hotel space). If I hadn't been so busy and out of the room the majority of my stay, I definitely would have brought this to the staff's attention.

Self

6/10

Pleasant

22 May 2026

Nicholas

The breakfast was very disappointing. The food quality was very poor and the dining tables were not very clean. It was basically inedible.

The restaurant/bar was also disappointing. They did not have much of a drink selection and the restaurant was always empty.

Self

6/10

Pleasant

19 May 2026

Ron

Evening staff girl awesome

Morning staff girl no personality

Talk to staff and manager to fix dresser drawers took 3 days.

Housekeeping did not remove trash that was left for them. Asked manager for a discount gave a wopping $2 off!

Self

6/10

Pleasant

13 May 2026

Lacole D

Room was clean the lobby has a weird smell but everything else was fine

Self

10/10

Exceptional

12 May 2026

Franchesca

Clean family friendly. Everything as described.

Family_with_children

10/10

Exceptional

10 May 2026

Dominique

Very nice stay! Clean room great amenities nice breakfast

10/10

Exceptional

10 May 2026

David

Very comfortable, breakfast could have been better, but overall 5 stars

10/10

Exceptional

08 May 2026

Christina

Very friendly staff

Family_with_children

10/10

Exceptional

08 May 2026

John

Clean property

Business

10/10

Exceptional

30 Apr 2026

Orlando Landi

It's a very clean and updated hotel.

Friends_and_family Family

10/10

Exceptional

18 Apr 2026

Nayyum

Clean Room

Family_with_children

10/10

Exceptional

29 Mar 2026

Matthew

The customer service was wonderful! Everyone was super friendly and helpful!

10/10

Exceptional

15 Mar 2026

ALICIA

Everything was great and the morning front desk guy was super

Family_with_children

10/10

Exceptional

28 Feb 2026

Brandon

Very clean and nice rooms

Family_with_children

4/10

Poor

19 Jan 2026

ronald

The room was in very poor shape, shower is stained yetllow, cracks in shower tile, poor hot water, caulking around the sink is cracked and dried. floor was dirty, couches stitched up by hand with red thread. People sleeping in the lobby. Terrible really taken a dive in the past two years.

Partner

10/10

Exceptional

16 Jan 2026

Sandra

Clean quiet

10/10

Exceptional

10 Jan 2026

Anita

It is a great place to stay. I love the location and all the hotel has to offer. I've stay here twice now and hope to again when I am in the area.

Leisure Family

6/10

Pleasant

07 Jan 2026

Jeffrey

The bar and restaurant are closed

Business

8/10

Excellent

01 Jan 2026

Dolores

Clean room

Partner

10/10

Exceptional

15 Dec 2025

Janice

Courteous staff

Leisure Family

4/10

Poor

07 Dec 2025

Mark

Booked room because there is an indoor pool. Water was too cold for grandkids to swim. Property notes an on-site restaurant , which is closed! Property has signs throughout the property promoting the restaurant - it’s closed!!
We travel to the Fort Worth area several times a year and have removed this property as an option - not that the staff would care.

Friends_and_family Family

4/10

Poor

03 Dec 2025

ANTOINETTE

The attitude of the guest services agent on the day of check-in was lack luster at best. Never have I ever experienced someone whose personality was not engaging or welcoming. It was advertised that I'd have access to premium channels and the TV wasn't functional. It was clear my check out date was on 11/29 at 11am and yet Housekeeping pounded on the day at 9am. I've never stayed at a hotel where housekeeping showed up to clean my room prior to my checkout time. The badge reader to my room was disabled prior to my checkout time. I left my room to get ice and came back only to discover I lost access to my room. Despite the entry room key being reprogrammed twice, I still could not gain access to retrieve my luggage. The matter had to be escalated to an onsite team to resolve. I asked for my final receipt to be emailed at the time of checkout, was given assurances it would be done and it wasn't sent. I had to call back to the hotel two days later to request it. Worst experiences ever! This was the first and the last time I will stay at a Holiday Inn

6/10

Pleasant

30 Nov 2025

Hiram

Toilet flap didn’t work; ran all the time and when staff was notified, nothing was done. Didn’t refill coffee or cups after first day. (2) days didn’t leave bath mat.

Partner

6/10

Pleasant

22 Nov 2025

Melissa

Hotel does NOT have a restaurant that is open for dinner as advertised. The hotel had a musty scent. I had to change my original room due to the smell and the obvious work they did in the shower maybe the same day I arrived.
Staff was accommodating so they win points there. I know it's not their fault.

6/10

Pleasant

29 Oct 2025

Trevor

None of the ice machines worked. Breakfast was nearly empty and no customer service around for breakfast. Front desk clerk was asleep.

Leisure Family_with_children

4/10

Poor

21 Oct 2025

Brian

Breakfast items were empty, no breakfast attendee and lady at front desk was asleep.

Leisure Family_with_children

4/10

Poor

17 Oct 2025

Andrew

Been staying here for years this was the worst experience. I think there is new ownership. Toiletries were out in bathroom. No new k-cups each day. Hotel felt over all dirty. Room furniture is ragged. No one at the front desk 75% of the time. I will not be returning ever again. Too many other options.

8/10

Excellent

11 Oct 2025

Tess

Generally speaking, the hotel is clean and well kept however in our room, the couch seat was stained The breakfast was not very good. The eggs were robbery. The French toast was tough. They seem to only have one person making the breakfast and doing housekeeping throughout the hotel.

Partner

8/10

Excellent

06 Oct 2025

Irma

Our room was in good condition
No problems and no complaints

Friends_and_family Family

8/10

Excellent

19 Sep 2025

Tonya

Every think was nice and clean.

10/10

Exceptional

18 Sep 2025

Jake

Has everything you need

10/10

Exceptional

12 Sep 2025

Katherine

Staff is very friendly

Business Friends

10/10

Exceptional

24 Aug 2025

Caylop

Good

10/10

Exceptional

12 Aug 2025

Keifer

Everything was great! I stay here everytime when working at our Southlake offices.

Business Self

10/10

Exceptional

26 Jul 2025

Jerry

The property was very clean and quiet.

Leisure Self

10/10

Exceptional

19 Jul 2025

Gunther

Nice big pillows

10/10

Exceptional

16 Jul 2025

James

Room was adequate.

Business Self

10/10

Exceptional

07 Jul 2025

Lily

Staff was very friendly, good location, and super clean!

Leisure Family

10/10

Exceptional

04 Jul 2025

Duc

Good people

Leisure

10/10

Exceptional

16 Jun 2025

Donna

No food options are minimal

The restaurant on the property did not offer the food options I was looking for, so I decided to walk to the barbecue place on the service road for dinner. I notice that in stayed empty the hold time I was there.

Friends_and_family Family

8/10

Excellent

15 Jun 2025

kimberly

Had to come in town for business

Business

4/10

Poor

15 Jun 2025

Debra

The first room I was given had a broken thermostat. The second room had the most disgusting shower I have ever seen in a hotel. The floor of the shower was peeling, with chips of old paint making their way down the drain. According to the desk clerk, there was only one more room available to offer me, on the first floor, not acceptable. Very disappointing in a major hotel chain.

Friends_and_family Family

2/10

Poor

10 Jun 2025

Beverly

I waited at the front desk for a very long time before a person arrived to help me at check in and check out. The hotel is dirty and old and needs to be updated.

Friends_and_family Family

8/10

Excellent

31 May 2025

Martha

The website listed a shuttle as an option, but the staff said they didn’t offer one.

Partner

8/10

Excellent

29 May 2025

Theresa

Very nice hotel located of the freeway. Quiet and clean with friendly staff. We were in town for a family member graduation. Will definetely stay again in the future.

Friends_and_family Family

2/10

Poor

26 May 2025

Ann

1. Shower floor was slippery and stained. Shower head was clogged and didn’t spray even. Not enough towels and nowhere to hang a hand towel. Needed another rug.
2. Sheets felt like there was sand in the bed and the material was hard to turn over in bed. Didn’t like comforter and it was old and frayed.
3. A ceiling fan would just start spinning slowly without even turning it on.
4. The black out curtains were not fastened in the last notch and there was a bright light shining in the window all night.
5. Pillows were the worst pillows i have ever tried to use. If you put your head on them it would not support your head.
6. No clock.
7. TV was hard to find channels!
8. We are elderly and had to walk all the way to the other end of the hall.
9. Bathroom door was stuck. Couldn’t close it.
10.Employees very unfriendly!
11. No breakfast included!
12. Will never stay at Trophy Club Holiday Inn again!

Leisure Family

8/10

Excellent

16 May 2025

Kelsey

I like that there was an infoor pool, the elevators were clean, and the room was clean and not humid.
I do wish the indoor pool was heated and had proper lighting. The pool area was not very inviting, as whoever did the brick and tiling did not level the floor before laying it so the floor was sloped and uneven in several places. There were too many sun chairs for lying and not enough room to walk or sit comfortably as well.

Business_and_leisure Family_with_children

10/10

Exceptional

11 May 2025

MARIA

Perfect!

Leisure Family

10/10

Exceptional

08 May 2025

Becky

Was great

Leisure Partner

8/10

Excellent

05 May 2025

Verified traveler

The only issues we experienced was we had to keep getting the key card reprogramed. I think it was due to the door mechanism. The door kept slamming each time we walked through it and the base around the handle on the outside of the door was loose. We reported it and they said they would have someone look at it, but it didn't look like they did.
Also, there was very little water pressure in the shower. Other than that it served it's purpose as a hotel room.

Friends_and_family Family

6/10

Pleasant

04 May 2025

Paula

I ask for 4 towels. They refused. Gave me only 2. Went to pool. No towels in there. Act of congress yo get him to give me pool towels like I was going to take them. We didn't want room cleaned while we were gone but they didn't even refresh our towels

Leisure Family

4/10

Poor

03 May 2025

Sean

No shower curtain. None working plugs and lights.

10/10

Exceptional

20 Apr 2025

Bella

b

10/10

Exceptional

20 Apr 2025

Sheryle

Nice clean hotel for quick overnight stay.

Leisure

10/10

Exceptional

17 Apr 2025

Lucero

Very clean

Leisure

8/10

Excellent

16 Apr 2025

Thomas

Ran out of coffee in entrance area

Business_and_leisure

4/10

Poor

06 Apr 2025

katia

Hi shower was old and paint was falling off , stubs on the furniture I asked for xtra wash clothes was told that they haven’t done laundry yet . Briks were falling off the building . Pool looked green .

Leisure

4/10

Poor

28 Mar 2025

Eric

Ok

Business Self

10/10

Exceptional

22 Mar 2025

Michael

This property was great! It was easy to access and park, checkin was quick and flawless, the property was clean and well maintained. I also really liked the room. It was spacious and well laid out, with plenty of room to sit and work. My only regret is that my schedule only allowed me to be there for a few hours to sleep and then I had to move on to my next event. This was a room I would have loved to set up in for a few days to work. I will be back for future works trips.

Business Self

4/10

Poor

21 Mar 2025

Drew

Stay was fine. Pool was very cold. Took about 30 minutes to check in no one was at the front desk. I should’ve looked into the breakfast before hand. Had to pay a fee. Room was decent size but outlets didn’t work and a few lamps. Good thing it was a short stay.

Leisure Family_with_children

8/10

Excellent

10 Mar 2025

Jacob

First night, the room was dirty and the air conditioner didn’t work but they put us in a new room the next day. After that it was fine.

Leisure Family

10/10

Exceptional

06 Mar 2025

Kenneth

Good size room that was very clean. Staff was friendly

Leisure Partner

2/10

Poor

16 Feb 2025

Anthony

I am extremely disappointed with my recent stay at the Holiday Inn IHG in Trophy Club from February 14th through February 16th. The experience was far below the standards I expected from an IHG property.
The primary issue was that the toilet in our room (217) never worked properly. I brought this to the attention of the front desk, expecting a prompt resolution. Instead of having the maintenance team address the problem, I was told there was no plunger available, and the front desk receptionist was sent to bring one up. This was highly unprofessional and inconvenient, as it’s reasonable to expect a functioning restroom in a hotel room.
What was most disappointing, however, was the complete lack of empathy and accountability from the staff. The front desk employee mentioned that he would call the maintenance man, but this never happened. There was no apology, no offer to move us to a different room, and no effort to make the situation right. We felt ignored and dismissed rather than valued as guests.
This level of service is unacceptable, and I believe a refund for my stay is more than warranted. I am requesting a full refund for my stay from February 14th through February 16th. Please contact me directly to discuss how this issue can be resolved promptly.
I hope that management takes this feedback seriously and implements better training and support to ensure no other guests have to endure such poor treatment. I look forward to hearing from someone soon to address this matter

Business_and_leisure Self

10/10

Exceptional

14 Feb 2025

jason

good location, nice spot

6/10

Pleasant

05 Feb 2025

Jacob

Great except please fix the gym equipment!

It was very good except I was disappointed every workout machine in the gym was broken, if most or all of those had worked I would have given an excellent rating.

Business

8/10

Excellent

04 Feb 2025

Rebecca

Not sure toilet was clean since last used. Suspicious looking. Otherwise everything else looked very clean. Bed was comfortable and really liked the fan above the bed. Makes for better sleeping.

10/10

Exceptional

03 Feb 2025

Jenifer

It was really easy to check in and the front desk was nice. The sleeping area was clean and comfortable so it definitely gets high ratings, but the bathroom was odd. It had boot prints in the shower as if maintenance had come in after the cleaning team had come in, and there was no vent in the bathroom. So if you took a steamy shower or used the \"bathroom\" and needed to turn on the fan, you couldn't. There wasn't one. Otherwise, the room and hotel were perfect.

Business_and_leisure Self

6/10

Pleasant

25 Jan 2025

Madan

The hotel did not have breakfast and onsite restaurant was closed. coffee did not have average with no normal creamer choice

Business

6/10

Pleasant

20 Jan 2025

Scott

Bar and grill is closed

Business_and_leisure Self

6/10

Pleasant

15 Jan 2025

Timothy and Joanne

It’s ok.

The room was clean a fine. The toilet is so eco friendly it doesn’t flush. That’s not so good.

Business

4/10

Poor

08 Jan 2025

Darrah

Barn doors for the bathroom that don't even close all the way and have no lock should be illegal in hotels or required to warn you in the first line of the description especially for double occupancy. If you don't want to smell, hear, or accidentally walk in on someone else doing their business, skip this place.

Leisure Family

6/10

Pleasant

05 Dec 2024

Huyen

Air conditioning noise

The air conditioning made quite a bit of noise and kept waking me up

10/10

Exceptional

01 Dec 2024

Jack

It was very comfortable