Embassy Suites by Hilton Grapevine DFW Airport Nor

United States , Grapevine - TX
GRAPEVINE, 2401 Bass Pro Drive
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100 reviews shown

10/10

Exceptional

21 Jun 2026

Vichhay

The room was great, and breakfast and coffee were excellent. However, the hotel had significant maintenance issues during our stay. Two out of the four elevators were broken—and had been for two weeks—making it incredibly difficult to get to the lobby during peak hours. Additionally, the front rotating door was broken. Because there were no alternative automatic doors, guests with luggage, strollers, or wheelchairs struggled to enter.

Parking was also limited. While the mobile scan-and-pay system is a good idea, the hotel should place QR codes inside the lobby. Many guests missed the outside signs, assuming parking was included or handled at the front desk. I would stay here again, but only if the elevators and doors are fully repaired.

Partner

8/10

Excellent

20 Jun 2026

Charles

The revolving front door and two of the elevators weren’t operable. The ice machine on our floor was not working either. This made coming and going more challenging than necessary. The room was excellent. It was clean, spacious and very comfortable. The morning breakfast was inconsistent. The first morning, part of the buffet was difficult to access because the foldable walls were extended early. There was also a scramble when they started to shut down the breakfast a few minutes early. The food itself was good and plentiful. The manager’s reception was nice. The bartenders were friendly and efficient. The snacks were limited but didn’t run out. The overall experience was good. These few access points and amenities being addressed would have made it great. A last point, I wish the hotel would have been more forthcoming about the parking charge. I don’t mind paying for parking but was surprised to be chador a self parking surface lot.

Business

10/10

Exceptional

20 Jun 2026

Jeanette

The room was very clean and comfortable, the staff was very friendly and helpful, the breakfast was fantastic (I had a custom made omelet), and the restaurant and bar staff were friendly and attentive as well. Overall wonderful experience and I would highly recommend this place.

Self

10/10

Exceptional

18 Jun 2026

Baishali

I liked the room, buffet breakfast, and the shuttle service most.

10/10

Exceptional

17 Jun 2026

Faith

Breakfast and the bar reminded me of why I always choose embassy suites!

Self

4/10

Poor

16 Jun 2026

Patrick

An update to the furnishings in the room is needed. Even the public areas are showing their age. This used to be the nicest hotel in the area and Embassy has turned its head on updating the property. Unfortunate because a little focus on keeping it up to date would bring it back to what it used to be. Breakfast service was the highlight of the week's stay.

Self

6/10

Pleasant

16 Jun 2026

Aubrey

Hotel is very dated and house keeping was not great. Hotel needs a remodel. Would not stay again

6/10

Pleasant

15 Jun 2026

Takashi

Breakfast was great. The elevator all went out of order on the second morning and people were using the exit stairs with their luggage.
Our in room safe was not working but they did fix it,
Front staff was not very polite at check in.

Friends

4/10

Poor

15 Jun 2026

Mayra

I had a disappointing experience during my stay at the Embassy Suites hotel. The elevators were not working, and I was assigned a room on the 5th floor, which made it very inconvenient to access my room. In addition, the pool was out of service during my stay.
This is the first time I have had a bad experience at an Embassy Suites hotel, and it was very frustrating. I hope management addresses these issues to improve the experience for future guests.

Family_with_children

6/10

Pleasant

15 Jun 2026

Matt

The presidential suite is not very presidential. It’s dated, Hot, stains, poor wall repairs, light switches don’t work.

Partner

10/10

Exceptional

13 Jun 2026

Warren

Family_with_children

6/10

Pleasant

13 Jun 2026

Pamela

It was raining and the dining room was leaking. There was a moldy smell in the room.

Business

10/10

Exceptional

13 Jun 2026

Amir

Great service

8/10

Excellent

12 Jun 2026

Darin

I like the big rooms with plenty of space. I wish that if you're staying in the hotel that you didn't have to pay for parking. Breakfast is good but why do you have to stand in the omelet line to get some bacon or sausage?

Partner

4/10

Poor

12 Jun 2026

Carlos

Poor experience, I don’t recomend this hotel

Partner

6/10

Pleasant

11 Jun 2026

Pierce

This used to be the only place tp stay ffor me while in the DFW area. You need to add 20 dollars per night per car for parking. Thats almost a 20 percent increase in \"Per Night Cost\". This cost was not mentioned to us until after we checked in. It's noy the money, it's the deception. Half the elevators were closed for mantainance. Hot Tub was eliminated but still advertized as a service provided (Big deal for me as I am Disabled due to bad auto wreck and deal with constant pain issues). Not \"Open to Bass Pro Shop\" like it used to be. Basically, it went from a high 4 to low Star Hotel and downgraded it to a mid range Star Hotel.

Partner

8/10

Excellent

08 Jun 2026

Dawn

Daryl was very helpful and switch our room when we had issues with the first one. The first one had bugs, beds were not comfortable and the air conditioning took forever to get cold. We were moved to a new room. The rooms were not very clean. The showers/tubs need to be scrubbed they both have stains. There is water damage everywhere. The carpet on both rooms are stained. There was visible hair from men and women all in the bathroom. I recommend only getting an omelette because the other food was warm at best. There were four elevators but only two worked and at one point in our visit only one and we were on the top floor. This was our first time at this Embassy and it was not a good experience and not worth the money. The front desk people were so nice during check in as well as the maintenance man who checked our room the first night we arrived because the door was opened and all the lights were out so he checked it for us. The drinks at night are awesome and appreciative. I would say to have someone monitor the snacks left out because kids were touching stuff and running back to the pool.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Gerald

Clean room and complementary breakfast was great.

Family

10/10

Exceptional

08 Jun 2026

Katie

My stay at Embassy Suites was absolutely outstanding from start to finish. The hotel was clean, beautiful, and very well maintained. The staff was incredibly welcoming, professional, and always willing to help with anything I needed.

The spacious suite was comfortable, spotless, and provided everything I needed for a relaxing stay. The complimentary breakfast was one of the best hotel breakfasts I’ve experienced, with plenty of fresh and delicious options. I also loved the evening reception, which added an extra touch of hospitality and made the experience feel even more special.

What truly stood out was the exceptional customer service. Every team member I interacted with went above and beyond to make sure guests felt valued and comfortable. It’s clear that they take great pride in providing an excellent guest experience.

I highly recommend Embassy Suites to anyone looking for a comfortable, convenient, and enjoyable stay. I will definitely be returning and look forward to my next visit!

Self

4/10

Poor

07 Jun 2026

Eric

Was not the hotel it use to be. Ice machines were out of order on multiple floors. Elevators out of order. Mildew smell in the room. I think it was from tub/ shower drain that gurgled regularly. 20 plus $ per day to park. Won’t be back!

Partner

8/10

Excellent

07 Jun 2026

Eric

2 elevators not working, not enough luggage carts for a full house. Took forever to get up and down elevator due to the full house.

2/10

Poor

07 Jun 2026

Stephen

The Hotel has 4 elevators…only 2 were working. The pillows were awful, there was a massive water leak in the dining area where they served breakfast, the room was hot and the AC couldn’t keep it cool, the bed was uncomfortable, I couldn’t even park next to the Hotel because this place allows airport parking which means, people that aren’t even staying at the hotel to park in the parking lot, and I’m sorry but that’s BS!! I had to park at the 7-11 gas station and walk over to the hotel.
For over $200 a night, I expected A LOT MORE than what I got. The property was clean and that was nice, but over all… TERRIBLE EXPERIENCE. I will stay somewhere else when I visit DFW again.

Self

10/10

Exceptional

07 Jun 2026

Kyle

Our stay was very pleasant! The room was very well cleaned and maintained daily as needed! The daily snacks in the room, evening finger foods, and 2 free drinks we're much enjoyed (we loved the fact they offered non alcoholic beverages as well because not everyone drinks alcohol)! The breakfast every morning was excellent and there was a wide variety of food offered! Even the pickiest of eaters are accommodated to! All the staff were very friendly, helpful, and professional! Mrs. Diana Medina was an excellent server and kept the breakfast area spotless, not to mention very friendly and made us all feel at home! The pool was very clean and enjoyable! For all the amenities included you can't beat the price of Embassy Suites per night! We would definitely recommend to any one! Oh and can't forget Bass Pro is literally next door for all the outdoorsy kinda people! *****

Friends_and_family Family

6/10

Pleasant

07 Jun 2026

Shelby

Our room was not very clean. The light switch was dirty. The carpet had some kind of specks on it. We put a towel on some spilt water and when picking up the towel it was covered in black specks. Maybe coffee grounds? Not sure. Someone else’s shoes were left in the room in the closet. They were expensive hiking sandals. I took them to the front desk and hope the owner finds them. There was also something like food or something on the wall. We love the setup of the room as a family of 5 but was a little disappointed in the cleanliness this time. We’ve stayed here many times and hoping this was just a slip up. We got in so late after traveling all day, it was definitely disappointing for as much as we paid.

Family_with_children

6/10

Pleasant

07 Jun 2026

Kairi

Hotel itself was fine though the staff seemed a bit unorganized. A hotel staff member entered my room at 9:30 am the day of checkout while I was in the room. One knock and the door was open before I can get to it. This is unacceptable, especially for guests with families.

4/10

Poor

07 Jun 2026

Jay

Rain water in the hotel and eating area and on the rails on the 12th floor. Room smelled moldy. Had to park a mile a way from hotel. Crazy!!!

Partner

8/10

Excellent

05 Jun 2026

Maria

Overall great place

Family_with_children

10/10

Exceptional

03 Jun 2026

Erin

Clean room nice view good breakfast

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Brian

A great facility and close to everything.

Self

6/10

Pleasant

02 Jun 2026

Holly

Staff was very friendly

Self

8/10

Excellent

31 May 2026

Milton

Very nice property but, with a full house, only two elevators were working. Lots of delays.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Farheen

Love the breakfast

6/10

Pleasant

30 May 2026

Lance

The rooms were hot. Other than that the stay was great

Family

6/10

Pleasant

30 May 2026

Jason

The bed situation was terrible. Hotels should never have full size beds. Queen size only.

Family_with_children

10/10

Exceptional

29 May 2026

Shawn

Front desk personnel were super friendly and helpful, as well as the breakfast chef and staff !!

Friends_and_family Family

10/10

Exceptional

29 May 2026

Kathy

Excellent property and staff.

Family

4/10

Poor

28 May 2026

Christina

My stay wasn't great. The doors wouldn't open close or lock properly. I couldn't hang my clothes up. Bedroom door didnt lock. The alarm clock didn't work..Nor did the room phone work. I couldn't order room service or call the front desk. Ive never had a issue with Embassy. This is the 1st Embassy Hotel that has been this bad.

Self

10/10

Exceptional

28 May 2026

Susan

Everything was truly great!

10/10

Exceptional

27 May 2026

Francisco

Good location close to the airport. Nice large room

8/10

Excellent

26 May 2026

Kevin Michael

We had a canceled flight so we need a close place to stay the night. Great location to DFW. The room was a bit dated and could use a refresh. No issues and it seemed clean. I would stay again if needed. Free breakfast was nice.

Partner

6/10

Pleasant

25 May 2026

Sameh

Hotel is very nice with 6 elevators which is very convenient. Front Desk staff were so unfriendly and not helpful at all. We tried to take the 9:30AM airport shuttle, and a group of people were waiting outside for the bus as well, just to see after 10min of waiting a traveler coming out and telling everyone that bus is not coming as Front Desk told the driver not to go, and he had to fight with front desk and got airport parking waiver from them. Hotel is nice but staff are making it a bad experience.

Family_with_children

4/10

Poor

25 May 2026

david

This hotel in general have a lot of lack of higiene and dirty ambience.
Please don’t go
The only positive things, is located near to DFW but for this reason they have to be more clean and focused in their own areas
Because right now around the world there are many virus and disease so please this comment and feedback is important
Pay attention !!

Family_with_children

6/10

Pleasant

24 May 2026

Timothy

Enjoyed our stay except for the fire alarm going off at 6:00a.m.. we checked in at 1:00 a.m. that night. No gun exiting the hotel from the top 12th floor, that’s 12 flights of stairs. Found out it was something in the kitchen, fire?
Simone, Tim and Tonya Gainea 346-331-0405

10/10

Exceptional

24 May 2026

John

Great location, nice rooms and a great breakfast.

10/10

Exceptional

22 May 2026

Lisa

Had an issue with a dead door but it was handled in less than 10 minutes. Shout out to the Maintenance person who handled it (room 328)

Business

8/10

Excellent

18 May 2026

jessica

It could have a better

10/10

Exceptional

17 May 2026

Mary

Nice breakfast, restaurant on site, helpful staff

Friends_and_family Family

10/10

Exceptional

17 May 2026

Rhonda

This is a nice hotel.
Left too early to have breakfast, but everything was nice and clean and well maintained.
Shuttle to the airport is a huge plus.

Partner

8/10

Excellent

16 May 2026

Joyce

It was alright for the time period.

Friends_and_family Family

10/10

Exceptional

15 May 2026

Linda

Breakfast was very nice. 4 out of 5

Family

8/10

Excellent

12 May 2026

Merci

Clean environment and delicious breakfasts. I love the happy hour time.

2/10

Poor

10 May 2026

Sharicka

The AC in the room didnt work

10/10

Exceptional

09 May 2026

Brian

Really nice

10/10

Exceptional

08 May 2026

asuncion

My favorite

8/10

Excellent

06 May 2026

Natosha

Great location, property was clean, staff was helpful.....our main complaint was having to pay for parking.

Family_with_children

10/10

Exceptional

04 May 2026

Suzanne

Very convenient for an early flight out of DFW. GREAT STAFF.

Friends

10/10

Exceptional

02 May 2026

Jasmine

Good stay.

10/10

Exceptional

29 Apr 2026

Tabrisha

The staff was amazing. Kendall, Melissa and Valerie made our stay wonderful!
We kept our anniversary celebration close to home this year while caring for parents recovering with us.

Partner

10/10

Exceptional

28 Apr 2026

Bryan

Gilberto & an un-named man at the breakfast bar should be promoted! Send them to every location to train the breakfast teams. PHENOMENAL!

8/10

Excellent

28 Apr 2026

Rose

The pool was filthy! Hair, debris and bandaid was floating in the pool. The water was cloudy. It was not kept clean.

2/10

Poor

27 Apr 2026

YULIA

My room wasn’t cleaned properly. My 3 year old was looking for legos under the couch and there was some balloons and random pills under there. The sofa bed didn’t have any sheets on it so I had to use the extras in the closet.

10/10

Exceptional

26 Apr 2026

Douglas

This was a fantastic place to spend a night. They do charge for parking.

4/10

Poor

24 Apr 2026

Amanda

It is a very nice hotel. However, there was a dirty washcloth left in the bathtub and when we called the front desk to tell them, it took them forever to come, so we called again and you can hear over the radio.... lady in room .... is being super impatient hurry up. Its 8pm and all we wanted to do was shower. She came and got the washcloth but thats it. Didn't bother cleaning the bathtub so we have no idea if it was even cleaned before us or not. We asked her to please clean the bathtub and shower, and all she was run some water on it. If youre gonna use a radio for communication try and keep it professional or wear an earpiece so the guest cant here you.

Business

8/10

Excellent

22 Apr 2026

Megan

Staff were all very friendly & focused on service. Food was good. Happy hour was a treat. The room showed a bit of wear & tear but was quite comfortable. I would stay here again.

10/10

Exceptional

22 Apr 2026

Michael

Great

10/10

Exceptional

22 Apr 2026

Shanedra

As usual, the breakfast was amazing and the complimentary drinks during evening reception was a wonderful added bonus!

Family_with_children

10/10

Exceptional

21 Apr 2026

Jennifer

Location was great-
Staff super helpful.

Self

6/10

Pleasant

20 Apr 2026

melissa

Parking is now a pain, you no longer pay the hotel. Our room smelt like mildew and was super hot. Even turning down the thermostat, it never cooled off. Mind you it was about 60 degrees outside, so Texas heat didn’t play a part. Our toilet ran almost all night. Kind of disappointed in this stay with Embassy. Breakfast was wonderful as usual, the omelet chef was so nice and friendly. The lobby was clean and nice.

Family

10/10

Exceptional

20 Apr 2026

Duncan

Room was clean, staff were helpful. Used the gym, weights were reasonable, limited machine/machine attachments.

Business

4/10

Poor

20 Apr 2026

Terry

Booked this hotel because website said there was indoor heated pool! Was there with to young kids and all they wanted to do was swim. Pool was NOT heated- water was very cold. Informed desk after checkin and told engineering would be notified and hopeful fix! Next morning - still no heat in pool- unable to use. Breakfast was good - room ok- but since whole point of getting a room was the heated pool- stay was very disappointing!

8/10

Excellent

20 Apr 2026

Ravi

good breakfast, clean room

Self

10/10

Exceptional

20 Apr 2026

Natasha

Rooms were clean, staff friendly and helpful, breakfast great!

Partner

2/10

Poor

19 Apr 2026

Hamza

Ideal location ok break fast

Friends_and_family Family

6/10

Pleasant

19 Apr 2026

ariel

The room was not as clean as expected. Lots of rust in the shower. There is a nightly parking fee. Breakfast is great any happy hour is always nice.

10/10

Exceptional

19 Apr 2026

Karla

I love staying at Embassy Suites. It is one of my most favorite hotels to stay at. The breakfast is amazing!

Family

6/10

Pleasant

19 Apr 2026

Deborah

Wasn't expecting to pay an additional $20 for parking (I didn't in the past). The room was fine except the closet door was stuck and there was no luggage rack. They had very few luggage carts so that made check out interesting. Otherwise everything was fine.

Friends_and_family Family

6/10

Pleasant

18 Apr 2026

Brian

It took way to long to check in

Self

8/10

Excellent

14 Apr 2026

Ebony

Breakfast and all the amenities were great

Friends

10/10

Exceptional

12 Apr 2026

Cecilia

It was great

10/10

Exceptional

12 Apr 2026

Martin

Great staff and food pool was too cold

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Ashleigh

Good!

Family

6/10

Pleasant

11 Apr 2026

Gregory

Decent conditions. Then we saw a roach :/

Family_with_children

10/10

Exceptional

09 Apr 2026

Anaes

Breakfast was great! Tasty, fresh and had plenty of options.

Friends_and_family Family

8/10

Excellent

08 Apr 2026

JO ANN Xenia

Very good

Leisure Family_with_children

6/10

Pleasant

08 Apr 2026

Margaret

The number one reason for our stay was the Manager's reception in the evenings. The selection of snacks was unappetizing and poor. The drinks at bar were also few and not good. The breakfast was decent but I might choose another Embassy Suites on my next trip.

Family

6/10

Pleasant

07 Apr 2026

Jessica

The lobby in this property is nice. When I checked in the staff was very welcoming and allowed us to check-in earlier since our room was ready. The rooms are due for an upgrade. Outdated in comparison to the lobby. The only good thing at breakfast was the made to order omelet. The kids liked the pool but the chlorine was extremely strong to the point my eyes were burning. Overall for the price is fair the free airport shuttle is convenient but it is 30 mins from the city.

Family_with_children

10/10

Exceptional

07 Apr 2026

Joeslin

The breakfast was ok but you should have cold cut like ham and cheese in the buffet menu

6/10

Pleasant

06 Apr 2026

danyelle

Spacious room

10/10

Exceptional

06 Apr 2026

Marie

Yes. The Airport Shuttle was exceptional..One thing you all could improve on was changing your hot cereal (Oatmeal )

8/10

Excellent

05 Apr 2026

Karis

The Hotel experience was pleasant and the only thing i would say is my room had minor plumbing issues and the room didnt feel 100% clean. Other than that i enjoyef my stay and will definitely return!!!!

8/10

Excellent

05 Apr 2026

Priya

Yes

Friends_and_family Family

4/10

Poor

04 Apr 2026

LUIS

My room wasn’t made 2 days in a row. I came back with the family after a long day to an uncleared room. Called the front desk and got a robot that actually sent me fresh towels. The second day it happened I went to the front desk and I think the robot was better than the lady who served me. I chose not to use air bnb since i didn’t want to clean the house but with this experience I’m going to go to abnb again.

Family_with_children

10/10

Exceptional

04 Apr 2026

Tabbatha

Breakfast was great, the cocktail hour was relaxing. The bed was super comfy, and we enjoyed sitting out on the balcony. Everyone was very nice and helpful

Friends_and_family Family

8/10

Excellent

02 Apr 2026

Staci

Property was nice. Pool ceiling needed some attention as it was bubbling and falling off. It was very loud in the pool as well the kids yells echoed. Plan on $20 a day for parking per vehicle. Nightly happy hour was better some days than others.

Family_with_children

10/10

Exceptional

02 Apr 2026

Mayte

Everything was so good. The breakfast was amazing!

4/10

Poor

29 Mar 2026

Shane

Stayed in the Presidental suite on 12th floor for our anniversary. This room must be forgotten and where things to go to perish. Lights did not work in the office area by the bedroom. The wall lights in the dining area did not work. Dark out curtain missing from the bedroom to block out the morning sun and per the engineering staff, there were not any available to fix it. The faucet at the wet bar was very loose and leaning at almost a 45 degree angle. The bedroom AC took until the second night to cool the room down enough not too sweat as we slept. The right side sink in the master bath had no water pressure. No tv remote in the living area. The mattress definitely was not as comfortable as their other rooms we stayed in. Someone with the staff was supposed to call me regarding the issues but they never did. Definitely would not recommend for a place to celebrate a special occasion.

On a positive note, the shower was amazing.

Friends_and_family Family

8/10

Excellent

29 Mar 2026

Kirby

Stayed with my family over the weekend. Nice and clean place and the breakfast was great. I didn't like that we had to pay $20 per night for parking though.

Family_with_children

10/10

Exceptional

29 Mar 2026

Tiffany

Great place the room had socks and stuff from last guess could have been cleaner

10/10

Exceptional

28 Mar 2026

Jason

Breakfast cold eggs and bacon and sausage

Staff member when I first came in to check in was quick with me and turned me away rudely

10/10

Exceptional

26 Mar 2026

Nasaria

The rooms were clean but cleaning crew need to learn to vacuum the rooms n mop the bathroom floor. But other then that everything was perfect food,bed, parking, can’t wait to return again.

Partner