Embassy Suites by Hilton Grapevine DFW Airport Nor

United States , Grapevine - TX
GRAPEVINE, 2401 Bass Pro Drive
Show on Google | Website | Map

100 reviews shown

8/10

Excellent

08 Apr 2026

JO ANN Xenia

Very good

Leisure Family_with_children

6/10

Pleasant

08 Apr 2026

Margaret

The number one reason for our stay was the Manager's reception in the evenings. The selection of snacks was unappetizing and poor. The drinks at bar were also few and not good. The breakfast was decent but I might choose another Embassy Suites on my next trip.

Family

6/10

Pleasant

07 Apr 2026

Jessica

The lobby in this property is nice. When I checked in the staff was very welcoming and allowed us to check-in earlier since our room was ready. The rooms are due for an upgrade. Outdated in comparison to the lobby. The only good thing at breakfast was the made to order omelet. The kids liked the pool but the chlorine was extremely strong to the point my eyes were burning. Overall for the price is fair the free airport shuttle is convenient but it is 30 mins from the city.

Family_with_children

10/10

Exceptional

07 Apr 2026

Joeslin

The breakfast was ok but you should have cold cut like ham and cheese in the buffet menu

6/10

Pleasant

06 Apr 2026

danyelle

Spacious room

10/10

Exceptional

06 Apr 2026

Marie

Yes. The Airport Shuttle was exceptional..One thing you all could improve on was changing your hot cereal (Oatmeal )

8/10

Excellent

05 Apr 2026

Karis

The Hotel experience was pleasant and the only thing i would say is my room had minor plumbing issues and the room didnt feel 100% clean. Other than that i enjoyef my stay and will definitely return!!!!

8/10

Excellent

05 Apr 2026

Priya

Yes

Friends_and_family Family

4/10

Poor

04 Apr 2026

LUIS

My room wasn’t made 2 days in a row. I came back with the family after a long day to an uncleared room. Called the front desk and got a robot that actually sent me fresh towels. The second day it happened I went to the front desk and I think the robot was better than the lady who served me. I chose not to use air bnb since i didn’t want to clean the house but with this experience I’m going to go to abnb again.

Family_with_children

10/10

Exceptional

04 Apr 2026

Tabbatha

Breakfast was great, the cocktail hour was relaxing. The bed was super comfy, and we enjoyed sitting out on the balcony. Everyone was very nice and helpful

Friends_and_family Family

8/10

Excellent

02 Apr 2026

Staci

Property was nice. Pool ceiling needed some attention as it was bubbling and falling off. It was very loud in the pool as well the kids yells echoed. Plan on $20 a day for parking per vehicle. Nightly happy hour was better some days than others.

Family_with_children

10/10

Exceptional

02 Apr 2026

Mayte

Everything was so good. The breakfast was amazing!

4/10

Poor

29 Mar 2026

Shane

Stayed in the Presidental suite on 12th floor for our anniversary. This room must be forgotten and where things to go to perish. Lights did not work in the office area by the bedroom. The wall lights in the dining area did not work. Dark out curtain missing from the bedroom to block out the morning sun and per the engineering staff, there were not any available to fix it. The faucet at the wet bar was very loose and leaning at almost a 45 degree angle. The bedroom AC took until the second night to cool the room down enough not too sweat as we slept. The right side sink in the master bath had no water pressure. No tv remote in the living area. The mattress definitely was not as comfortable as their other rooms we stayed in. Someone with the staff was supposed to call me regarding the issues but they never did. Definitely would not recommend for a place to celebrate a special occasion.

On a positive note, the shower was amazing.

Friends_and_family Family

8/10

Excellent

29 Mar 2026

Kirby

Stayed with my family over the weekend. Nice and clean place and the breakfast was great. I didn't like that we had to pay $20 per night for parking though.

Family_with_children

10/10

Exceptional

29 Mar 2026

Tiffany

Great place the room had socks and stuff from last guess could have been cleaner

10/10

Exceptional

28 Mar 2026

Jason

Breakfast cold eggs and bacon and sausage

Staff member when I first came in to check in was quick with me and turned me away rudely

10/10

Exceptional

26 Mar 2026

Nasaria

The rooms were clean but cleaning crew need to learn to vacuum the rooms n mop the bathroom floor. But other then that everything was perfect food,bed, parking, can’t wait to return again.

Partner

8/10

Excellent

24 Mar 2026

Shannon

Everything was clean. Staff was great. Room felt a little worn....stain on the wallpaper & small screw holes innthe wall where the toilet paper holder used to be.
Buffet eggs tasted like powdered eggs.
$20 per night for parking seems a little ridiculous.

Friends_and_family Family

8/10

Excellent

23 Mar 2026

Rebecca

Loved the experience. Breakfast was awesome and staff was friendly. Although the hotel was extremely busy, we couldn’t hear anything in our room. Only downfall, it took the room a long time to get cool.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Amy

Great location. Rooms were spacious and great breakfast! The staff was so professional and courteous

Family_with_children

10/10

Exceptional

22 Mar 2026

Michael

Enjoyed our stay. Love Embassy Suites.

Partner

8/10

Excellent

22 Mar 2026

Arturo

Staff was very welcoming, but the rooms need upgrading..

Friends_and_family Family

10/10

Exceptional

21 Mar 2026

Mindy

Very nice staff. Nice place. The only drawback is they stop serving breakfast at 9. I kinda consider Friday part of a weekend. But other than that it was a nice place to stay.

10/10

Exceptional

20 Mar 2026

Michelle

Happy hour was such a bonus to our nice room!

Family_with_children

10/10

Exceptional

20 Mar 2026

Anna

The hotel was wonderfull. A very nice stay.

Family

10/10

Exceptional

20 Mar 2026

Hannah

Staff was friendly, great breakfast, love the room set up for families. Heated pool area great and area was safe and convenient!

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

Christopher

Easy access to airport bu shuttle. Lots of room for traveling hwith kids.

6/10

Pleasant

17 Mar 2026

Jhun

I stayed at Embassy Suites by Hilton DFW North with my family and checked in on March 14, and unfortunately our experience was very disappointing.

First, the staff at the front desk did not seem very friendly or welcoming. The overall service felt cold and unhelpful from the moment we arrived. One of our biggest frustrations was that our third room was still not ready even an hour after the official check-in time, which caused unnecessary delays for our family.

Another issue was the parking fee. We were charged $20 per day just to park at the hotel, which I find ridiculous, especially for guests already staying at the property.

The room itself also had several problems. There was a noticeable hole in the wall, which made the room feel poorly maintained. In addition, the lighting throughout the room was very dim, making it uncomfortable and inconvenient.

We also found a bug crawling near the bed. On the second night, my daughter’s room key suddenly stopped working. When we went to the front desk, the staff said they didn’t know why the room had been removed from our account. Because of this issue, they couldn’t leave the room together to go to breakfast since their keys would not work. It was very frustrating and inconvenient.

Overall, between the unfriendly staff, delayed room availability, unexpected parking fees, and the condition of the room, this stay was far below what we expected. I am very disappointed with this experience and will not be returning to this hotel a

Family_with_children

6/10

Pleasant

15 Mar 2026

Geneva

Overall stay ok. Beds are very very firm.

Partner

8/10

Excellent

15 Mar 2026

corine

The stay was great ,the breakfast and pool and most workers. I very much enjoyed my stay after the front desk because Melissa was not friendlly, but everone else was like diana was amazing.

Family_with_children

2/10

Poor

15 Mar 2026

Jeff

Rude staff and constantly overbooked. Room reservations are not guaranteed, they will not compensate or upgrade either.

Family_with_children

10/10

Exceptional

14 Mar 2026

Seth Isaiah

Great hotel.

10/10

Exceptional

14 Mar 2026

Martha Brett

Excellent stay, convenient, staff was very thoughtful and helpful. Will return....

Business

8/10

Excellent

13 Mar 2026

Lizet

Staff was extremely friendly and helpful!

Family_with_children

2/10

Poor

13 Mar 2026

Robert

This property gave my room away after I prepaid for the room for the night.

10/10

Exceptional

12 Mar 2026

Phillip

The only two negatives about the entire experience was the toilet was rather short for a 5'11\" and 6'5\" couple. On top of that the parking company are clowns. I set up and paid for parking at check in (with a confirmation) then had some silly note on my car the morning that we left saying we had not. Sounds like a scam to me.

Partner

10/10

Exceptional

10 Mar 2026

KEITH

Great hotel! Great room nice and quiet. Great free breakfast and parking!

Family_with_children

8/10

Excellent

08 Mar 2026

Mario

We chose this hotel to stay at for my son’s birthday. Overall it was a nice stay, with the exception of a couple things. The first being that you have to pay for parking. It was $20/night, not sure why you have to pay for parking but that was weird to me. We stay at hotels all over the DFW area frequently and the only time we’ve paid for parking was in downtown Dallas and it was for valet. Another thing was them wanting to hold my DL to use a luggage cart, never had that happen before so not sure what’s going on there for it to be that serious. The room itself was quite nice, my only issue was some areas looked extremely dated like paint chipping or peeling, some rust spots on the floor in corners of the bathroom. The thermostat in the room didn’t have the heat/cool option so we were freezing. If we wanted the heater, someone had to come in, pull the vent off, and change something within the walls. That’s pretty inconvenient if you your body temp fluctuates and you need the option to use the heat or cool. You don’t always want someone to have to come into your room to change it from hot to cold options on your thermostat. The pool area was also dirty, someone threw up the night before, and when we came down in the morning to swim, the throw up was still there. The little evening reception was lacking as well, they had crackers and cheese, or veggies and ranch. It was nice to get 2 free complimentary cocktails but there are other hotels who outdo them in this aspect.

Friends_and_family Family

10/10

Exceptional

07 Mar 2026

Abigail

Amazing customer service and the room was super clean.

Family_with_children

2/10

Poor

03 Mar 2026

Lawrence

Shuttle from DFW back to Embassy Suites was very hard to find and no one answered when the phone number on the return ticket was repeatedly called, only a phone robot which cycled. Front desk at hotel did not pick up. After an hour and a half of uncertainty and a cell phone that was running out of power, an employee with no connection to Hilton, was able to point out the meeting point for the Embassy shuttle 60 yards beyond a construction site.

Self

8/10

Excellent

28 Feb 2026

Kale

Room was clean. TV remote didn’t work.

8/10

Excellent

28 Feb 2026

Yvette

Comfy bed, great location, room needed to be cleaned more thoroughly as well as the shower did not fully engage when switch was activated. Nice staff

Partner

6/10

Pleasant

23 Feb 2026

JOSEPH

When we arrived, a worker was there who never asked if we needed help with our luggage. However, another couple came in after we did, and he immediately offered to assist. Also, none of the staff smiled while we were there. They all appeared unhappy working there. Only one person smiled while we were there, and she helped me get a luggage cart. The rooms and amenities were on point. No complaints there.

Partner

10/10

Exceptional

23 Feb 2026

Alana

Everything was amazing …including breakfast! Thanku!

Friends_and_family Family

8/10

Excellent

22 Feb 2026

Yarida

The breakfast was AMAZING...
Only one issue, the room could've been a little cleaner.

Self

6/10

Pleasant

22 Feb 2026

Ken

room extremely hot. a lot of unruly kids in the pool with no parents.

Family_with_children

10/10

Exceptional

21 Feb 2026

Juan Carlos

Nice

10/10

Exceptional

20 Feb 2026

antonio

Yes me and my wife loved our room we had such amazing time and stay. Thank you guys we will be coming back.

Partner

6/10

Pleasant

18 Feb 2026

james

Average hotel. Gym was dirty, service was fair, AC in room barely worked. Some trash left in the room. I’d select a different hotel if I was going back to grapevine w

10/10

Exceptional

18 Feb 2026

Adefesola

The chef's are awesome. I love it. Keep it up. Spacious and neat room.

Family_with_children

4/10

Poor

16 Feb 2026

Leslie

Our reservation we booked weeks ahead was not what we paid for specifically. The breakfast was not good compared to other embassy we stayed at, and everything we did we had to stand in long lines especially happy hour never experienced that before. At breakfast the bacon and sausage needs to be out with the scrambled eggs so we can walk up and get it . I was thrilled about this stay compared to others

Partner

10/10

Exceptional

16 Feb 2026

Maria

Amazing view and super clean!

10/10

Exceptional

15 Feb 2026

Terry

All the above

Partner

10/10

Exceptional

15 Feb 2026

Jeff

Everything was great but parking isn't included so had to pay 20 bucks to park, no big deal. The room i booked said bath shower combined which didnt bother me but my gf wanted to soak in the bathtub.. but once again didnt bother me seeing how the shower was big and everything else was great including the staff.. im already thinking about staying here for the 3rd time for the next adult get away

Leisure Partner

8/10

Excellent

15 Feb 2026

Maro

Staff was great. Tyler and Evelyn especially

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Oluwaseun

The rooms were nice and Comfortable

10/10

Exceptional

14 Feb 2026

gloria

Great location , price and of course the full breakfast

10/10

Exceptional

12 Feb 2026

Ross

The room was clean, and very clean

Self

10/10

Exceptional

12 Feb 2026

Nicole

Everything

Business Family

10/10

Exceptional

10 Feb 2026

Jessica

Room was dirtier than my liking but the hotel overall was great! There was popcorn under the couch bed, and the bathroom needs a bit of a wipe down but otherwise everything was nice.

Friends_and_family Family

10/10

Exceptional

10 Feb 2026

Donnie

Everything was first class!

Friends_and_family Family

2/10

Poor

05 Feb 2026

Christine

Our room had a cockroach on the first night. The second day our shower flooded and we had to change rooms. The hotel is run down and in need of major renovations . It shouldn’t be considered a 4 star hotel more like a 2 star. Wouldn’t stay there again.

Business Partner

10/10

Exceptional

01 Feb 2026

Denisse

The rooms were spotless and the customer service team was very helpful.

10/10

Exceptional

28 Jan 2026

Eliezer R

Great service!

10/10

Exceptional

27 Jan 2026

Marian

The desk staff was courteous, going out of her way to accommodate my needs after a cancelled flight. The other staff were professional and easy to deal with. I loved the breakfast and “happy hour”.

Leisure Self

10/10

Exceptional

26 Jan 2026

Brandy

Room was great, staff were welcoming and helpful. Happy hour and breakfast were fantastic.

10/10

Exceptional

26 Jan 2026

Franklin

Staff very friendly & helpful & good attitudes especially considering the horrible weather conditions & a bunch of cranky delayed travelers

Leisure Partner

8/10

Excellent

25 Jan 2026

Corwin

Staff was very friendly & helpful. Courtesy drivers/vans even gave me a ride during the ice storm to go to the local mall.

Partner

10/10

Exceptional

24 Jan 2026

Isaiah

The entire staff was helpful including the managers during the winter storm. They accommodated all of our needs. Would highly recommend the Hilton hotel.

8/10

Excellent

11 Jan 2026

Johanna

Older property but great staff

10/10

Exceptional

05 Jan 2026

Danay

Great, excellent, we love it, nice room, nice breakfast, free happy hours excellent

8/10

Excellent

05 Jan 2026

Destiny

My family and I enjoyed a nice staycation here for christmas. The room was nice and clean and all the staff was friendly. We had a couple issues upon arriving but they quickly fixed it and made up for the inconvenience. The breakfast was nice but I had better breakfast and the Embassay Suites in Las Colinas. I was also disappointed that they didnt have a hot tub, it looks like here is one on the pictures when booking.

Friends_and_family Family

8/10

Excellent

05 Jan 2026

Melinda

The line for the buffet was not well set up. My husband who is disabled was continuously bumped into while standing in line. He finally had to leave the line with no food. The mattresses were not comfortable but that is a common problem in all hotels. Hotels insist on using firm mattresses which hurt my and my husband's backs. I don't know why hotels insist on buying cheap mattresses. And finally, charging guests for parking is REALLY CHEAP!. You own the parking lot, so seriously? It's nothing more than making an extra buck for the company. I doubt we will stay there again which is a shame as we've stayed at the Grapevine Embassy many times over the years. Embassy may want to rethink their policies, or they may end up losing customers. The main plus is the check-in staff were very nice.

Friends_and_family Family

6/10

Pleasant

04 Jan 2026

Fallen

Room was in decent condition, except as a wheelchair accessible room, the shower was connected to a tub and not a roll-in.. parking was not free, and the beds were not comfortable.

Partner

8/10

Excellent

04 Jan 2026

Sandra

Staff was very accomodqting and checked in each day to see how my stay was.

Leisure Self

6/10

Pleasant

03 Jan 2026

Regina

The breakfast was good. Thr bathroom definitely could have been cleaner. It felt dirty. There was hair on every surface. We were also deeply disappointed that you now have to pay to park. We will not stay here again due to that reason alone.

Leisure Family

10/10

Exceptional

01 Jan 2026

Nobuyuki

breakfast

Business Self

4/10

Poor

01 Jan 2026

Drew

No soap in the dispenser in the shower, TV didn’t work in the den portion of the room, no working phone in room to call anyone to discuss the issues. Got dinner comped for my troubles, but housekeeping has to address the issues before it’s made available.

Partner

6/10

Pleasant

31 Dec 2025

James

mold in shower

Leisure Family

10/10

Exceptional

31 Dec 2025

Stephane

Fast easy check in with staff, great restaurant for dinner, and great complimentary breakfast!!

Leisure Family

10/10

Exceptional

31 Dec 2025

Elida

Amazing service

Leisure Family_with_children

4/10

Poor

29 Dec 2025

Cara

The hotel is very worn and dated. We reserved rooms with two queen beds but they were full beds. Staff was not the best, they seemed to be short-staffed.

Leisure Family_with_children

10/10

Exceptional

29 Dec 2025

joy

Staff were very polite and friendly

Business_and_leisure Family_with_children

2/10

Poor

29 Dec 2025

Temitayo

Paid for 2 bedroom my friend confirmed they would have this and at check in the room had been switched to a single bed. we were given 1117 instead of 1130.

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Danny

Great comfortable place for a growing family to relax.

Leisure Family_with_children

10/10

Exceptional

28 Dec 2025

Jonathan

Just a minor issue, body wash was out, but everything else was good, breakfast was awesome

Leisure Family

6/10

Pleasant

28 Dec 2025

Melissa

Room uncomfortable. Room hot. Pillows flat. Upholstery on sofa coming apart. Bathroom door would not lock or stay shut. Poor water pressure

Friends_and_family Family

2/10

Poor

28 Dec 2025

Vicki

Only thing good about the stay was breakfast. Terrible check in experience and horrible customer service. Room was exceptionally uncomfortable, hot and muggy.

Friends_and_family Family

6/10

Pleasant

28 Dec 2025

Michael Santana

Check in staff was rude and incompetent. We had booked 2 rooms under different names for the same reservation and staff claimed they only had 1 room. After explaining they were under separate names, staff assumed error was because we had used 3rd party booking site instead of the different names like we had said. Staff would not help us but directed us to contact expedia instead. After 30 minutes of intense discussion including physical threats from staff they finally looked under separate name like we had asked and found the second room.

It is completely unprofessional to assume it is a mistake from a 3rd party vendor rather than actually listening to the client and using your brain.

Leisure Family

6/10

Pleasant

27 Dec 2025

Marlene

Fire alarm went off in our room around 2am. We tried contacting front desk and it just rang and rang. I was getting dressed to go down when they returned the call. We had looked into hallways and no other movement or smoke smell but alarm kept ringing until front desk responded and turned off from downstairs somehow.

Leisure Family

2/10

Poor

26 Dec 2025

Evelyn

Beds felt like sleeping on springs breakfast was cold eggs cold potatoes cold gravy staff was extremely unhelpful we were told if the shuttle driver felt like taking us downtown he would otherwise just to airport no guarantee they would bring us back the most horrible experience ever

Friends_and_family Family

10/10

Exceptional

24 Dec 2025

Candice

Kendall was great! The room was really clean

6/10

Pleasant

24 Dec 2025

Joshua

Great location. Did not

4/10

Poor

23 Dec 2025

Ramayan

No hot water all3 days I stay and we don’t have coffe

Friends_and_family Family

4/10

Poor

22 Dec 2025

Blake

My room’s ac did not work well and

6/10

Pleasant

21 Dec 2025

Khadidra

Overall I enjoyed my stay , however I’m not sure what happened with the hot water , but Sunday morning my family nor myself could take a shower . Also throughout the duration the air wasn’t the best. At times throughout the night it was hot .

Leisure Family_with_children

10/10

Exceptional

21 Dec 2025

Juan Francisco

All was good

2/10

Poor

20 Dec 2025

Robert

Horrible service went to front desk for an extra towel. I was told I have to wait till clean crew came by, 2 hrs later we got towels. Also beds where so small

10/10

Exceptional

18 Dec 2025

Monica

Fast check in, staff was amazing and it was very clean

Leisure Family_with_children

10/10

Exceptional

17 Dec 2025

Karen

The room was perfect, the patio to sit and look at the lights was awesome. We will stay again

Partner