Name: The Westin Dallas Fort Worth Airport
Address: 4545 West John Carpenter Freeway, Irving, 75063, US

8/10

Excellent

30 Jul 2026

shelbie

Room was clean and

6/10

Pleasant

29 Jul 2026

WENDY

The hotel is old, carpets etc. are dirty.
There is no room service.
It took a while for them
To accept a call asking for the airport- hotel shuttle.
The bed is comfy!

6/10

Pleasant

28 Jul 2026

Kandice

Unfortunately this location does not live up to the Westin reputation. The lobby and elevators were hot from lack of ac and the room did not cool down very well.

Their website advertises that they have a cocktail hour in club lounge; we paid to upgrade and they did not have any of sort of cocktail hour.

To end the vacation- it took two hours from the time we called the shuttle to get to the hotel. We stood outside the airport in the heat for an hour and 15 minutes- because there is a designated pickup spot and you can’t wait inside. I’m aware the is a complimentary service. I would have happily called an uber.. however every time I called (4 times to be exact) I was told only 10 more minutes.

We stay near the airport quite often before flights and this was not a good stay nor do I recommend.

2/10

Poor

24 Jul 2026

Ramesh

Rooms are dated, carpet in a terrible condition, freeway and runway noise unbearable. Buffet Breakfast subpar, oatmeal half cooked!

6/10

Pleasant

23 Jul 2026

Susana

Clean room

10/10

Exceptional

22 Jul 2026

Jennifer

It was really clean. It had a beautiful lobby. It was a hotel you just really wanted to hang out in.

10/10

Exceptional

20 Jul 2026

Chad

This is the first hotel that Ive visited in a while that had turn down service every day. It was so nice getting fresh towels and tucked sheets each day. The 1PM check out for being a member was also very nice.

Friends

8/10

Excellent

17 Jul 2026

MONIQUE

The property is dated and needs ti be renovated.

Family

10/10

Exceptional

15 Jul 2026

Carlos

The room and bed were not clean

2/10

Poor

14 Jul 2026

David

This is probably the worst Westin property I have stayed. The property is old and outdated. Worst of all, the carpet on the walkways smells of mold and stale stench. Power plugs falling loose, bathroom walls chipping, fixtures loose. This property is in serious need of a renovation. I would understand if this was Holiday Inn express, but this is a Westin property and the condition of this hotel is not acceptable.

Self

10/10

Exceptional

14 Jul 2026

Mark

close proximity to DFW

Business

10/10

Exceptional

13 Jul 2026

Megan

Okay I can’t say enough good things about this property! It’s beautiful! The staff were insanely helpful and friendly! This is our new go to hotel when we’re in Dallas!

Partner

6/10

Pleasant

11 Jul 2026

Laura

Very dated hotel, definitely not 4-star worthy! Old carpet in the room. Definitely needs overall updates. Very nice staff though!

Partner

10/10

Exceptional

07 Jul 2026

Rachel

Free shuttle was running quickly to/from the airport. Could have used more than every hour for the early morning flights, we wound up taking an Uber. However, the room was spotless and the restaurant had very high quality food, which was a very welcome amenity after a long day of travel.

Partner

10/10

Exceptional

07 Jul 2026

Kimberly

Hotel was great! Only thing I would change is room service be served on actual dishes instead of in a Styrofoam containers.

Self

8/10

Excellent

06 Jul 2026

Mauricio

Por ser día de independencia se vio limitado el servicio a la habitación. Pero en general buena la experiencia.

4/10

Poor

06 Jul 2026

Jennefer

There were a few things. First, the rooms are very outdated. Popcorn ceilings, wallpaper that was peeling and the bathrooms weren't the best. Second, for the airport shuttle it clearly states first come first serve. That did not happen, the people there there early didn't get on the shuttle because when the driver came she decided to take people based off of the terminal that they were leaving from.

10/10

Exceptional

06 Jul 2026

Nino

Nice and convenient with airport shuttle.

10/10

Exceptional

06 Jul 2026

Usomine

Very clean and amazing staff! So pretty I enjoyed my stay :)

Friends

10/10

Exceptional

05 Jul 2026

Julia

Thank you for all your help, and the staff very kind

Self

8/10

Excellent

05 Jul 2026

Monique A

The hotel is dated but nice.

8/10

Excellent

29 Jun 2026

Esperanza

Everything for our short stay was great. My only suggestion is management addressing what felt like a shortage with the shuttle services. Staff handled it well and were polite but overwhelmed and we luckily caught a shuttle an hour after our flight and not being able to reach the shuttle service line. We would have had to wait at least another hour if not or get a care service. The driver was super nice and friendly and again were the staff, it was a breeze to check in and out the next morning to catch our flight.

Family_with_children

4/10

Poor

28 Jun 2026

Ihab

Dated, plumping issues with the room, noisy. Paid parking, avoid unless you must stay close to airport. There are much value options elsewhere.

Family_with_children

4/10

Poor

26 Jun 2026

Christina

When I arrived, the room was not clean. The sheets were dirty raggedy, and had a hole in it. The sheet that goes over, the mattress was not the pocket sheet. It was just a throne sheet on it that was raggedy. I had to call to have room service come change all of the sheets. The bathroom was not cleaned on the walls even with the soap holder in the shower was not clean. The cleanliness could be better it was not to standard.

Self

10/10

Exceptional

24 Jun 2026

safet

Excellent

Family

10/10

Exceptional

21 Jun 2026

Preston

Great

Self

6/10

Pleasant

21 Jun 2026

MarVaughn

If it weren’t for the midshift lead Gabby I would give this place a lower rating. The day shift on 6/21 was extremely unpleasant, inattentive and lacked courtesy. The poor area was dirty with Candy wrappers in the pool.

4/10

Poor

21 Jun 2026

Vidwan

Please maintain the standard

10/10

Exceptional

17 Jun 2026

Jessica

Clean place, staff was helpful and very nice

Self

2/10

Poor

14 Jun 2026

George

Robot staff. None welcoming

Partner

10/10

Exceptional

14 Jun 2026

Taylor

Great experience !

2/10

Poor

14 Jun 2026

Sandra

I want to share an honest account of our stay at the Westin this past Saturday night, in hopes the property takes it seriously.

We arrived around 1 a.m. after a long day of flight delays, wanting nothing more than to get to our rooms. My colleague had booked two rooms through Hotels.com, but the front desk agent, Faz, could not locate the reservation in the system. After searching repeatedly and asking us to wait several minutes, he found only one of the two rooms.

He then tried to check us in manually. My colleague's three credit cards were all declined, and so were three of mine — six cards in total. It was obvious the problem was the hotel's payment system, not our cards. To prove it, I booked two rooms on Expedia from a separate account, and they appeared and processed immediately, using the very same card that had just \"declined.\"

Rather than acknowledge the clear system issue, Faz was dismissive and rude, implying our cards were at fault. We finally reached our rooms only to leave again at 5 a.m. for a 7 a.m. flight. A long day was made far longer by how we were treated. I won't be returning to a Westin property.

Business

4/10

Poor

13 Jun 2026

Tiago

I took over 1 hour to be picked up from Terminal D… no timely shuttle service running. Never staying here again!

Friends_and_family Family

8/10

Excellent

13 Jun 2026

Andrew

Average, old hotel in beed of refurbishing. Not up to Westin standards.

Self

10/10

Exceptional

02 Jun 2026

Tami

Clean room, great location, comfortable beds.

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

MICHELLE

Beautiful clean rooms and great location

Self

8/10

Excellent

31 May 2026

Mark

Coffee maker in the room wa broken. Coffee shop on Lobby was closed. Other than that, hotel was very nice, and the venue they provided for the VCF was excellent. It was difficult to navigate their parking system app that promised fre parking for guests, but never asked if you were a guest or just a visitor. Will have to wait until next credit card statement arrives toser. Staff at front desk had no clue regarding the third party app or determining if fees were actually waved or not.

Partner

10/10

Exceptional

30 May 2026

Todd

Great room

Self

8/10

Excellent

29 May 2026

BRUCE

The hotel is an old hotel which has been refurbished. Our room was comfortable with the shower over the bathtub. Not sure why you would want a very thick doona on the bed?? Staff were very helpful and the airport pick up and drop off was excellent. The gym and pool on the top level had amazing views. The breakfast is what is normal these days in a hotel and there is a Starbucks coffee shop open as well. We enjoyed a meal from the restaurant and was very good value for money.

Partner

10/10

Exceptional

28 May 2026

Ignacio

This is a great hotel to stay in especially if you have an early flight like we did. We like leaving our car here and taking a shuttle or Ubering to the airport. The hotel is very clean, and a good value.

Family

6/10

Pleasant

26 May 2026

Jeremy

Make sure your room is far enough down the hall and away from the bar area as even though the bar closes at 12am, that area stayed pretty loud until about 2am

2/10

Poor

24 May 2026

Chuanzhi

Our flight was diverted to Dallas due to an emergency. When we landed, it was late in the evening, and it had been a long day. We were told they have another plane, but no crew. Instead of waiting and hoping a flight would be available, we decided to get a room for the night and try again in the morning.

When we finally got into our room at the Westin Dallas Fort Worth Airport and went to sleep. Shortly after, someone knocked on our door. We were so tired and thought someone must've knocked by mistake, so we didn't think much of it and went back to sleep. Shortly after that, someone opened the door to our room. To our surprise, we jumped out of bed, and they realized someone was in the room and left. We tried going back to sleep, but not long after, someone opened our room door again; this time, we yelled for them to get out, and they did.

At the front desk in the morning, we told the staff what happened. Their exact words were \"you should've called security, there's nothing we can do now.\" We were so dumbfounded and tired, and my wife just wanted to get home that we just left the hotel.

After we came home, we shared our experience with our friends, and they encouraged us to write a review so other travelers would be aware of this. I can't even imagine what could have happened if my wife was by herself. For a hotel the size of Westin to blame the guest for what happened is unacceptable.

Family

10/10

Exceptional

23 May 2026

Angela

The hospitality and attention to detail were amazing. My room was available upon an early check-in which allowed me to rest and restore after a flight cancellation. The front desk took a special notice to make sure I did not inquire additional charges. They went above and beyond to make my stay enjoyable and comfortable.

10/10

Exceptional

19 May 2026

Julio

Great place, friendly staff.

Family

10/10

Exceptional

17 May 2026

Rheanne

Beautiful hotel and super comfy beds!

Partner

10/10

Exceptional

14 May 2026

Brigita

Excellent 2nd time here.
The breakfast is amazing, The staff are kind, The Westin bed is comfortable.
We were happy.

Friends_and_family Friends

10/10

Exceptional

13 May 2026

Heather

Room was very spacious & clean

Partner

10/10

Exceptional

11 May 2026

Mark

We showed up around 10 PM the night of 5/10. There was a huge line to check in because of many (!!) flight cancelations. The two young women handling the check in were outstanding! They stayed calm, very respectful, welcoming, and extremely efficient!

2/10

Poor

11 May 2026

Brian

Reception didn't pick up the phone all night. Shuttle service was unreliable. Room was outdated.

8/10

Excellent

08 May 2026

Amy

Breakfast was good. Place was nice

Partner

10/10

Exceptional

08 May 2026

Rickey

Always clean facilities. Very good breakfast for the money. Gym equipment could use a little TLC.

Partner

6/10

Pleasant

04 May 2026

Simone

Great breakfast.. place is ok.

Partner

10/10

Exceptional

03 May 2026

Philip

Convenient access to DFW.

Partner

8/10

Excellent

02 May 2026

Philip

Decent hotel; not great. Not enough lighting in the room (very dim). Sheets and towels were frayed. Poor sound insulation. Overpriced.

Business

10/10

Exceptional

02 May 2026

Eric

Amazing room when your delayed for your flight. Super comfortable and super clean!

Partner

6/10

Pleasant

29 Apr 2026

Kimberly Anne

No reason I should have to pay $50 to check in early, if the room is ready. Charges for everything

Self

6/10

Pleasant

19 Apr 2026

Yalonda

N/A

Partner

10/10

Exceptional

13 Apr 2026

Erwin C

Excellent experience, friendly and helpful staff. The driver that took us to the airport was very nice and helpful. We enjoyed our stay and will stay again if we are in Dallas.

Partner

10/10

Exceptional

05 Apr 2026

Loai

Lovely hotel

10/10

Exceptional

05 Apr 2026

Galina

Very welcoming and understanding stuff.

Friends

10/10

Exceptional

30 Mar 2026

Oliver

Everything was good.

Friends_and_family Family

8/10

Excellent

27 Mar 2026

Michael

Just a quick overnight stay between connecting flights. Arrived late and checked out early. The room was clean and the bed was very comfortable. Staff were slammed with arrivals because of bad weather flight delays at DFW, but generally managed to maintain their professionalism and sense of humor. I arrived too late to sample any of the restaurants, but had a very satisfactory late evening beer at the bar. A good value airport hotel experience.

Self

4/10

Poor

18 Mar 2026

Bobbi

Shuttle never showed up and could not get through to any real person. Had to take an Uber to the hotel.

Self

10/10

Exceptional

16 Mar 2026

Amber

Clean hotel very nice, and comfy beds

10/10

Exceptional

15 Mar 2026

Susan

Clean, staff helpful, shuttle ran on time. No complaints

8/10

Excellent

07 Mar 2026

BRANT

Airport Shuttle Bus Took An Hour For Pick Up.

Self

10/10

Exceptional

06 Mar 2026

Alan

Good room for one night. Nice to have the shuttle to the airport.

Partner

10/10

Exceptional

23 Feb 2026

David

Clean, comfortable room. Food and drink were reasonably priced in restaurant. Airport shuttle was a little slow on pick up but great for delivery the following morning. All staff were very friendly . Would definitely stay again.

Self

10/10

Exceptional

21 Feb 2026

Eric Allen

Amazing staff! Very accommodating.

Partner

8/10

Excellent

17 Feb 2026

Vinoth Joseph

Good got families

Family_with_children

8/10

Excellent

17 Feb 2026

Heather

Very nice room, transportation and parking, by airport

Leisure Family

10/10

Exceptional

16 Feb 2026

John

Room was clean and staff helpful

Leisure Partner

10/10

Exceptional

16 Feb 2026

Kimberly

Clean room , staff was very pleasant .my only claimant is the plumbing when someone above you flesh the toilet you hear it . But don’t get discouraged it’s really nice.

Business_and_leisure Self

10/10

Exceptional

14 Feb 2026

Hipolita

Enjoyed my stay at this lovely hotel. I would definitely stay at the Westin Dallas Fort Worth Airport again!

Business Family

10/10

Exceptional

12 Feb 2026

Christle

Staff was courteous.

Leisure Partner

6/10

Pleasant

06 Feb 2026

Karen

Bed linen had hair on it. Found a cockroach near main elevator

Leisure Family

6/10

Pleasant

06 Feb 2026

Christine

Staff, especially check-in and restaurant were the best customer service I've ever received. Issues were a clogged toilet and only 2 of 4 lifts working. A large kids church group were departing at 630am same time as us which caused huge bottlenecks with the lifts. Carrying large suitcases down 6 floors is not ideal.

Leisure Family

8/10

Excellent

30 Jan 2026

Anne

Nice hotel

10/10

Exceptional

30 Jan 2026

Ed

A home away from home during the recent ice/snow storm

Self

10/10

Exceptional

27 Jan 2026

Branislava

Great hotel.

Leisure Family

4/10

Poor

26 Jan 2026

Gary

Very Disappointing Service Experience

I arrived at the hotel around 10:00 p.m. after spending seven hours on a plane without food. The restaurant closed at 10:00, and while the bar was open, it was extremely crowded and staffed by only one bartender.

What made the situation worse was that several restaurant staff were standing nearby but refused to help. I stood at the bar for nearly 30 minutes without being acknowledged at all. At that point, I was simply hungry and exhausted.

Hotels know their arrival volumes, and this level of understaffing during a peak arrival window was frustrating and avoidable. I understand the weather was poor and road conditions were hazardous, which may have limited calling in additional staff, but staff who were already on-site should have stepped in to help.

I’ve stayed at this hotel several times in the past, but this experience was a major letdown. I won’t be returning and will stay at DFW Marriott or Sheraton instead.

Business_and_leisure Self

4/10

Poor

25 Jan 2026

yasmin

AC/heat is noisy and so is the room refrigerator. I could hear my neighbors tv at 4 am in the morning— the walls must be paper thin— that’s not acceptable for a 4 star hotel and price

Business Self

10/10

Exceptional

23 Jan 2026

Jeffrey

Nice Clean Comfortable Room.

10/10

Exceptional

11 Jan 2026

Jaelon

Lovely property!

10/10

Exceptional

09 Jan 2026

Calvin

Loved my stay

6/10

Pleasant

04 Jan 2026

Miguel

Rooms look outdated, bed have this old blanket on them that we took off to sleep because it was causing my kid and I allergies.

There were hairs in the bath tub as well.

Business Family_with_children

4/10

Poor

02 Jan 2026

Toni

We arrived after a long international flight at 1:00am. The check in was great. Courtney was helpful and could answer all of our questions. The first couple hours of sleep were good but at 4:00 am when people started to move around, you could hear everything. There is no sound insulation, Literally not quite peaceful sleep more like doors slamming people walking next to us above us. Workers talking. I took a shower and found nail/toenail clippings in the shower.

Leisure Family

10/10

Exceptional

29 Dec 2025

Elias

Excellent last minute diner, the bartender was super kind, amazing service!

Partner

10/10

Exceptional

29 Dec 2025

Gene

All of the above! Thank you!

6/10

Pleasant

28 Dec 2025

Weston

Rooms are older. A lot of teenagers were staying there. Very crowded and noisy all night. It was fine for a one night layover stay. Staff at front desk were kind.

10/10

Exceptional

27 Dec 2025

Kathy

Breakfast was hot including eggs, bacon , sausage waffles, oatmeal, cereal, fresh fruit, yogurt. Need to have decaf coffee out. Would be much appreciated if there was gluten free bread or English muffins and non-dairy creamer for the coffee. Otherwise breakfast was excellent!

Leisure Partner

10/10

Exceptional

27 Dec 2025

Gerald

Staff were very helpful- went out of their way to assist

Leisure Partner

10/10

Exceptional

26 Dec 2025

Nicole

They had to switch us to a different room due to them being out of the room we booked,, however they went above and beyond to accommodate us and even sent an appetizer up to our room for our teens. Would definitely stay here again.

Family

10/10

Exceptional

25 Dec 2025

Amanda

Great room, excellent service and made to feel very welcome

Leisure Partner

8/10

Excellent

23 Dec 2025

Carl

Clean room, great staff. Didn’t totally understand the additional parking cost but it wasn’t a deal breaker.

8/10

Excellent

22 Dec 2025

Tonda

Nice stay but doesn’t offer anything complimentary- especially no coffee. I have stayed in much lesser hotels that at least provide coffee and most also provide at least muffins and fruit in the morning.

Business Friends

10/10

Exceptional

21 Dec 2025

Diana

Excellent stay as always. I did however notice that at walking in there wasn't that Westin tree tea smell.

Business_and_leisure Family

4/10

Poor

21 Dec 2025

Karson

Everything