Quality Suites Irving-Las Colinas

United States , Dallas - TX
Irving, 1223 Greenway Cir.
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100 reviews shown

2/10

Poor

06 Apr 2026

Corrie

The whole place smells like mold and ammonia. The elevator is shaky and scary and we had a two day reservation but once we saw the rooms the hand towels had a booger and hair on it. The sink had shaving clippings. We left immediately. We did not even attempt to get our money back…. Just left. It was a bummer because the guy at the desk was very nice but we couldn’t do it.

Family_with_children

4/10

Poor

23 Mar 2026

Jose

The shuttle does not run to and from the airport until after 8:00 on weekdays. We had to book him and Uber for Monday morning at 6:45 for half of what the hotel cost. Make sure you check to see what time the show runs before you ever book this hotel.

The Continental breakfast is powdered eggs and pre-made nasty sausage that has no flavor nor taste. When my husband won't eat it and complains, it must be bad.

Hotel staff that checked him when was not very friendly nor helpful.
The bed was comfortable but the couch was very uncomfortable.

I thought maybe we had found a great hotel to use while we're in the DFW area for various things throughout the years, but Not after this visit.

Self

8/10

Excellent

22 Feb 2026

Salvador

Room clean great staff good breakfast

4/10

Poor

15 Feb 2026

michael

Hot water wasn't working in my room day 1. Complained to older gentleman who said sorry someone could look at it next day. Next day Hollie helped me and she was very polite and fixed it in 2 seconds. She was the person who also took me to airport. Very nice. Room had do not disturb on it, but someone went into room took towels but did not replace them... was a bit weird. Went down to get some. Older guy says he doesnt think they have any... but did go look and found me some. No lights in parking lot makes it feel unsafe. Had to ask for milk for breakfast as there was none at 830am...Will not be back.

Friends_and_family Family

2/10

Poor

11 Feb 2026

Venkata Narasamma

There was no room service, the restrooms were not clean, the water was cold and I couldn’t even take a shower!

4/10

Poor

09 Feb 2026

almaten

hot water takes 15 mins to get hot..room service wasnt as expected

4/10

Poor

08 Feb 2026

Sanjeev

Dimly lit hotel exterior at night, so dark that it is easy to trip and fall on a step coming in into the hotel. The hotel sign itself is half unlit, so had a sketchy feel from the outset. Room had no hot water ( Room 200), seems like a known issue because when I informed the front desk they mentioned previous guests had issues as well, and asked me to wait 5 minutes for running water to turn hot, but it didn't. The front desk folks were friendly enough to swap to a different room, but still was a headache to move rooms at the middle of night. Room itself was very average, seems like an old building, and not as nice as the photos on Hotels.com

Partner

6/10

Pleasant

05 Feb 2026

Rene

No hot water. IS WINTER

Business Self

2/10

Poor

05 Feb 2026

Rene

2nd time i. 1 month. NO HOT WATER. TV NOT FRIENDLY

Business Self

10/10

Exceptional

04 Feb 2026

Yolanda

Very friendly staff team, clean rooms. Building is older so the furnitures and rooms are a bit worn. The complimentary breakfast is limited, but quite nice. Good for the price we paid.

Partner

10/10

Exceptional

04 Feb 2026

Moraima

Was great

2/10

Poor

29 Jan 2026

Virginia

Amenities

Self

6/10

Pleasant

28 Jan 2026

Dale

This place is very basic. Ok cleanliness. It was a little run down and tired. Breakfast was what you expect from this kind of place... Powdered scrambled eggs, sausage patties and soggy home fries. Coffee was just ok. Saggy beds and lumpy pillows. But it was cheap which was why we booked before an early morning flight

Leisure Family

8/10

Excellent

17 Jan 2026

ali reza

Good

6/10

Pleasant

09 Jan 2026

Patricia

The room was great, But we had 14 hour flight Australia and was really looking forward to that jacuzzi bath when we got there. The best we could get was Luke warm water at best, and the jets just barely worked on the tub. We were really disappointed. Needless to say we will no be sty here again.

6/10

Pleasant

08 Jan 2026

Sherry

Staff was amazing. Cleanliness was decent. Housekeeper was also amazing. The bed had the frame off on the rails between the wall and bed ( small space) and it got my ankle. Beds are not the greastest for comfort.The temperature is finiky. Hot water for the shower does take awhile(we were 3rd floor). Overall we would stay here again. The staff was awesome and that makes hiving it a second chance possible.

Business_and_leisure Family_with_children

10/10

Exceptional

05 Jan 2026

Avant

The room was clean and had lots of space

Friends_and_family Friends

6/10

Pleasant

18 Dec 2025

Olakanmi

Not entirely what I expected. Had to clean up the sofa bed before we were able to use it. No bedsheets and pillows and I had to go get them. I've seen better standards. For a non smoking hotel, the elevator always smelled like weed with some guest not adhering to the hotel instructions.

Friends_and_family Family

2/10

Poor

18 Dec 2025

Austin

Bad smell.

4/10

Poor

18 Oct 2025

Blanca

Would not recommend.
- All cameras have been removed in this hotel.
- The elevator shakes and stops mid floor.
- The stair way is dim and again, no cameras. We can see where the camera should go because the casing and wire is still there.
- Small roaches in random areas.
- Hotel room has not been vaccumed.
- Parking lot is dim.
- AC in the room didn't work well and our room was warm through the night.

Friends_and_family Family

10/10

Exceptional

22 Sep 2025

Deborah

Great front desk

Window was open when we first checked in. Pillows were in bad shape but desk service help us out. The front desk is what made this a great stay. We needed a little more time because of one of us not feeling well from a cold and they were extremely accommodating with out check out. There was always someone around at the desk as well.

Partner

4/10

Poor

16 Sep 2025

R Craig

Underwhelmed

If you need a place to sleep and don't mind smells and dampness in the room. It's the right place at the right price for the location. The price is fantastic when compared to similar properties. However, the amenities can't compete.
Again, if you are in a pinch and need a place to sleep, it will work.

Business

8/10

Excellent

15 Sep 2025

Faye

Nice Stay

Hotel waa clean and comfortable, however we were very disappointed to find out the airport shuttle service starts 8am and ends early too. The whole purpose of choosing this hotel was for the airport shuttle. Was very disappointed to find out we could not use it for the departure or arrival of our trip.

Friends_and_family Friends

6/10

Pleasant

18 Aug 2025

Nataly

Everything was good other than the fact that there was a cockroach 😩

Business

10/10

Exceptional

29 Jul 2025

David

Volbeat Halestorm 2025

Staff was super friendly gave us a ride to our venue. Wss reslly quite.

Partner

8/10

Excellent

21 Jul 2025

MARK

i found it useful being close to where i need to travel towards

6/10

Pleasant

21 Jul 2025

Marius

Very poor selection for breakfast.
When I open the door of the room, there was that strong smell of very old carpet.

Leisure Family_with_children

2/10

Poor

19 Jul 2025

Chaitanya

Worst

2/10

Poor

14 Jul 2025

Emerson

The description is very misleading. The online listing claims that a sofa bed is said to be included with the suite. This is not the case. I understand that there will always be a certain degree of curating with the online pictures. This to say I never expect hotels to look like they do in the online images. However, the discrepancy between the online images and the actual hotel is quite a gap for this establishment. The room smells of cigarettes, though smoking is banned. The carpets quite clearly have not had a proper cleaning in ages, and this can be smelled during your stay.
More importantly, you simply do not get the room you are paying for. The amenities described online are what you get in regards to the space, layout, and things like a sofa-bed. I planned on doing some work during my stay and the desk chair in my room was literally broken--locked all the way down to the ground almost. Needless to say, working is not a possibility in this hotel. Coffee was good and the staff was friendly. The listing itself, however, should not include images of a sofa bed, as this is not included. Likewise, I think they could do the bare minimum and check to see if their desk chairs are not broken, Otherwise the listing is downright fraudulent in its representation of the rooms.

Business_and_leisure Partner

10/10

Exceptional

15 Jun 2025

Alejandra

Great place to stay! Very clean and affordable! Staff was very friendly.

Friends_and_family Family

10/10

Exceptional

09 Jun 2025

JAMES

Amazing helpful staff

10/10

Exceptional

04 Jun 2025

David

The service we received from Carol, the manager, and her staff far exceeded our highest hopes. Not only was the shuttle service from DFW spot on and timely, but ;throughout our stay the kindness and warmth exuded was so greatly appreciated. The hotel building and grounds are kept up beautifully and the charming guest room is spacious, clean, comfortable and well laid out. Every amenity we might need has been thought of and provided. I felt safe, welcomed and appreciated. The breakfast provided was served hot and fresh. The variety of yummy food choices and the incredibly delicious coffee helped make the start of our day ideal. How I wish that every hotel was like this one…filled with caring staff and a manager who delight in providing outstanding service and who are committed to excellence.i highly recommend Quality Suites here in Irving, TX as your next destination hotel. I hope we return soon!!

Partner

10/10

Exceptional

03 Jun 2025

Roy

Overall, good hotel

Business Family

10/10

Exceptional

25 May 2025

Ruben

Quality Quiet stay.

Our stay was for 3 days. Location was great with plenty of food options around and it was close to the Irving Convention Center.

Free breakfast from 6:30am-9:30am.

Room was clean and had all the standard amenities.

Blackout Curtains are present just hidden behind false curtains so you still get privacy.

Closet is behind the large mirror.

Tv has standard cable. No stream apps.

We had a slight issue with our first room’s door not locking and the hotel was able to switch rooms very quickly, which we appreciated.

Location felt safe, plenty of parking and each one of the staff members was very friendly, helpful and attentive.

A Quality stay indeed.

Partner

4/10

Poor

25 May 2025

Verified traveler

The staff were excellent, really nice young lady and her mom. Thats the only good thing about the place. The place needs updating, it's in bad condition. I checked out early because the room sink was broken, they were kind enough to refund the nights i didn't stay. If it's 1 night stay and you are on a budget and dont care about the extras or anything fancy then go right ahead.

Friends_and_family Family

2/10

Poor

24 May 2025

Jeff

First room we got the toilet was full and backed up.
We were placed into a different room which smelled like cigarettes. The mattress was like being a bounce-house, and not in a good way. Neither of us got any sleep.

Business_and_leisure Partner

6/10

Pleasant

21 May 2025

Brian

Last Minute Stay - Not Many Options

Hotel and stay was okay - nothing special. Room was clean and good sized. Bed was okay. Soft mattress but not terrible.

Bathroom faucet sprayed water everywhere. Very low hot water pressure in morning for shower. Reported both at checkout.

Breakfast was kinda laughable. Hot options were some sausage links and tater tots and make your own waffle. No eggs. Small pastry selection and some yogurt. No cereal or even milk.

I was there for one night because of an issue at another hotel so it was fine for what I needed but not somewhere I'd pick for a longer stay.

Self

10/10

Exceptional

20 May 2025

Timothy

Good price and nice staff.

6/10

Pleasant

05 May 2025

Miriam

Won’t be back

Was not what I was expecting. Room was moldy because of the ac unit. The window had water in it the whole time, we all had a cough before we checked out. Something in the moist air for sure. I honestly won’t be back here. Breakfast was below average to say the least with very little options and the eggs were too watery.

Friends_and_family Family

4/10

Poor

29 Apr 2025

Scott

Exercise equipment broken. Remote in room broken. Hair dryer broken. Beds were comfortable. Breakfast was mediocre.

Leisure Family

10/10

Exceptional

25 Apr 2025

Henry

People are very welcome and friendly and also this place has a shuttle service to airport pick up

Business Family

6/10

Pleasant

14 Apr 2025

Cynthia

The air conditioning unit was very loud it kept waking us up when it would come on and the bathroom tub had a leak.

Leisure Family

8/10

Excellent

04 Apr 2025

Robin

Comfortable

Very nice staff. We didnt have hot water and had to change rooms. Things like that happen. They apologized. We used the airport shuttle which was nice. A nice hot breakfast. We would stay again.

Friends_and_family Family

8/10

Excellent

31 Mar 2025

Lisa

We were disappointed that there was no airport shuttle available on weekends, or before 8AM. We reserved this hotel specifically for the shuttle. This information should be clearly stated in the hotel listing. Had to pay for an Uber instead.

We also reserved a room with two beds, but we were told that this was not passed along from Expedia to the property, so the only room available was with one king bed. So one person had to sleep on the couch.

Overall, things were fine. The room was clean and the location was convenient, the breakfast was good. So it met our basic needs, but the condition of things like the bathroom door, the toilet seat, and other cosmetic issues left a bit to be desired.

So our overall impression was satisfactory, but not enthusiastic.

6/10

Pleasant

22 Mar 2025

Alejandra

I reserved this hotel because of the airport shuttle. When I arrived I requested it and I was told that they did not run on Saturdays and in any case ask in the morning. I did and I had the same answer, but in the end they got transportation to the airport. So be advised.
We also reserved a room with multiple beds and they gave us one King and a sofa bed, something I wanted to avoid. We came back and requested one with two beds, but they were all taken. Apparently, they give priority to those reserved for 4 people.

Leisure Family

10/10

Exceptional

16 Mar 2025

Ann

Best service and excellent staff

Leisure Family

8/10

Excellent

14 Mar 2025

Siddharth

Staff was good
Food /breakfast...limited options

Business

8/10

Excellent

22 Feb 2025

Camber

Staff was super friendly and helpful! It was a great place to stay when our flight got cancelled.

Leisure Friends

10/10

Exceptional

10 Feb 2025

Alfonso

Great value for the money.

Leisure Partner

6/10

Pleasant

20 Jan 2025

Jeb

Meh it works for a place to sleep but nothing special

Leisure Family

10/10

Exceptional

10 Jan 2025

Michelle

The manager went out of her way during a very frustrating trip (weather cancellations) and made us feel very welcome and made sure we had everything we needed including food and transportation. She was short staffed due to the storm and she stepped up and drove the shuttle to make sure everybody made it to and from the airport.

Leisure

6/10

Pleasant

25 Dec 2024

angel

acceptable

Business Self

10/10

Exceptional

14 Dec 2024

Fabian

Great place to stay! Afternoon popcorn was a real delight. Cleaning & front desk staff were very attentive.

Business_and_leisure Family

2/10

Poor

12 Dec 2024

Alvin

Nasty and the upstairs leaked into my room

2/10

Poor

12 Dec 2024

Alvin

Bad all around

4/10

Poor

11 Dec 2024

Gayatri

Worst breakfast

Breakfast was not at all good. They didnt have bread ,yogurt or oats packets.

Business

4/10

Poor

05 Dec 2024

andrew

No hot water, lit was just warm tops and the shower faucet was crap to turn on and find warm water.

Business

10/10

Exceptional

04 Dec 2024

Rafael

Clean room for 6 people

Leisure Family_with_children

6/10

Pleasant

03 Dec 2024

Maricela

The only reason why i didn't leave a great review is because i didn't get a good nights sleep any of the nights because the pillows they have are very small and very bad. If i stay again I'll remember to take my own pillows

8/10

Excellent

03 Dec 2024

Michele

Property was Great!! No wake up call as requested though

2/10

Poor

02 Dec 2024

Corey

Quality Suites Irving

Requested a refund at check in due to incorrect booking. Lady at the desk complained of system issues that I couldn't check in at all I asked for refund and was told it would be coming but have not received it.

Business

8/10

Excellent

04 Nov 2024

Rebecca

We had an issue with the 1st room not really clean hair dryer was broken. I advised the desk they were super nice gave us a new room with no issues. Breakfast was good. Nothing fancy but would stay there again.

10/10

Exceptional

30 Oct 2024

Layne Jay

Geoffrey was amazing

Business Self

8/10

Excellent

28 Oct 2024

Elba Quintanilla

Great service from staff, popcorn and coffee all day long.
Could use some maintenance.
Overall good stay

2/10

Poor

23 Oct 2024

Jenny

Yikes

10/10

Exceptional

30 Sep 2024

Marisela

Stay was good.. however, couldn’t access the safe which was inconvenient. Breakfast lady and housekeeping lady were super sweet and accommodating. Front desk not so much. I would stay again.

Business

6/10

Pleasant

28 Sep 2024

Chris

Typical 3 star hotel. Nothing fancy but did exactly what it was supposed to do for the price. Would stay there again.

2/10

Poor

25 Sep 2024

Frederick

During my recent stay at the hotel, I encountered a frustrating experience right from check-in. Despite being the only guests waiting, the process took an unexpectedly long time. When we finally received our room key, we were shocked to find an employee inside our assigned room, which made us feel quite unsafe. It was clear that the room wasn’t ready for us, leaving us unsettled and disappointed with the overall service

Business

8/10

Excellent

05 Sep 2024

Alejandro

Really nice hotel

10/10

Exceptional

04 Sep 2024

Elsa

Decent stay staff was very helpful

Business Partner

10/10

Exceptional

22 Aug 2024

Joaquin

affordable and reliable

Very nice and friendly place

Business

10/10

Exceptional

22 Aug 2024

Sheran

Great staff, clean rooms, and wonderful breakfast!

Business_and_leisure Partner

2/10

Poor

30 Jul 2024

Sarah

Awful experience

When we arrived to the room, the toilet seat had gouges in it and we had to have it replaced immediately. The couch and couch pillows had rips. The sheets and comforter were dirty and we had to have them replaced immediately. The air conditioner didn't work properly. The jetted tub did not hold water and the shower was broken. The TV was going out. The floor was dirty as well. We had to switch rooms, which was a downgrade to what we booked, due to the issues of the room we were booked in. Management offer nothing when we brought them the issues with the room, except for a downgraded room. We were not happy with the stay and we will never be back nor will we recommend this hotel to anyone. It was poor quality and no one should be allowed to stay there. The breakfast was not good as well.

Partner

10/10

Exceptional

28 Jul 2024

Paula

Nice hotel in every aspect

Leisure

10/10

Exceptional

23 Jul 2024

Marion

Good night great service

Greggory was very polite at the front desk. The fire alarm battery was bad so kept beeping he changed the room quickly and was very polite.

Friends_and_family Family

8/10

Excellent

14 Jul 2024

Kimberly

Nice place for a quick stay. The pillows were a joke though. They were throw pillows, not regular size pillows. It was annoying to sleep on.

Leisure Family_with_children

4/10

Poor

11 Jun 2024

Clifton

Old property, needs update

Business Self

4/10

Poor

08 Jun 2024

kim

It just was not great comfort. Bed waa like sleeping on one mattress and the bed frame

Friends_and_family Family

6/10

Pleasant

31 May 2024

Faith

The staff were really friendly. The room was average—floor was dirty. Beds were worse than sofa beds. The sheets and comforters were nice.

Leisure Family_with_children

6/10

Pleasant

30 May 2024

Elendria

It was very convenient to the airport.

Leisure Self

10/10

Exceptional

29 May 2024

Cole

Great staff under difficult circumstances (massive cancellations at DFW airport).

Business Self

10/10

Exceptional

14 May 2024

Victor

Excelente atención y servicio

Business Family

10/10

Exceptional

21 Apr 2024

Laura

Very pleasant. They provided a much needed toothbrush and toothpaste.

Leisure Family

6/10

Pleasant

15 Apr 2024

Kari

The staff was friendly. There was trash in the floor of my room and the bathroom floor was dirty. The tub had a small stream of water coming out so I couldn’t use the shower. It took 50 minutes just to get enough water in the tub to use the jacuzzi part of it.

Leisure Family

10/10

Exceptional

11 Apr 2024

Heather

It fit my needs perfectly so far as location went. The light in the entry way to my room didn't work and the air conditioner was super loud, but aside from that a perfectly decent place for the price

Business Self

6/10

Pleasant

10 Apr 2024

Shane

Air conditioners need freon, regular maintenance.

The rooms are great and the staff is super friendly. They are being lax in servicing their room air conditioners. I had to find a room with a functioning one. 2/3 were duds. They need to put some effort into this before summer hits or I am not coming back.

Business

6/10

Pleasant

02 Apr 2024

Shane

Fix your air conditioners!

They need to test their air conditioners to make sure they are operating properly. It took three rooms to find a functional AC unit. The first room they gave me, the AC was set to 61 degrees, obviously been running all day and it was humid in the room. The maintenance people are phoning it in I guess, need to do their job.

Business

10/10

Exceptional

24 Mar 2024

Angel

Great staff good place to rest the cleaning staff are wonderful amazing job Thank you !!!

Business_and_leisure Family

8/10

Excellent

24 Mar 2024

Erica

It was very quiet and clean

4/10

Poor

15 Mar 2024

Robert

Dated and carpet smells horrible

6/10

Pleasant

04 Feb 2024

Cindy

Was good value.

Leisure Family

4/10

Poor

03 Feb 2024

Christiana

The cleaning of the hotel is very poor because it wasn’t cleaned and I requested for the cleaning and it wasn’t cleaned but the staffs were friendly thank you

Business Friends

10/10

Exceptional

28 Jan 2024

Fermin

Great stay, the people at the counter fantastic and very pleasant. Couldn’t ask for more.

Business

10/10

Exceptional

08 Jan 2024

Lovett

Amazing

Friends_and_family Family

8/10

Excellent

06 Jan 2024

Samuel

Stay was very good, no complaints. Front desk staff was very nice each day and night. Room had very minor issues as any room will nothing to complain about. Area was very quiet, very low traffic noise. Breakfast was good.

Partner

6/10

Pleasant

29 Dec 2023

Jay

Customer service was over the top
A bad smell in the hallways

Leisure Family

2/10

Poor

18 Dec 2023

David D

The property facilities are not up to date.

Leisure

4/10

Poor

17 Dec 2023

Jordan

Our room had a broken safety lock on the door and upon request for a new room the front office guy tried to reassure us that it would be fine and it was a good neighborhood. We ended up getting another one with a lock but that interaction gave us uncomfortable vibes. We payed extra for a hot tub, but the whole bathroom smelled like mildew and the hot tub jets and shower curtains looked orange, moldy and disgusting. The room itself seemed clean except near the couch where the floor felt sticky. Ac was fine, bed seemed clean, although there was a random brown smudge spot on the pillow and someone else's hair on the towels we had in our bathroom. If you have noisy people above your room good luck getting some quality sleep as you can hear the wood creek and people walking. Won’t be staying again.

Leisure Partner

2/10

Poor

14 Dec 2023

Tammy

I got bit up by bedbugs

Business Friends

10/10

Exceptional

12 Dec 2023

Robert

It was great.