Name: Best Western Plus Las Colinas Inn & Suites
Address: 630 W John Carpenter Freeway, Irving, 75039-2203, US

2/10

Poor

29 Jul 2026

STERLYN

I rarely leave negative reviews, but I feel it’s important to share my experience.

My first stay was in Room 111. The room was hot, smelled musty, and did not appear to have been properly cleaned. There were flies/gnats around the bed, and there was toothpaste left in the bathroom sink. It felt like the room had not been inspected before I checked in.

The front desk moved me to Room 140, which was a significant improvement. That room was much cleaner, and I appreciated the accommodation.

Unfortunately, when I returned for another stay, the room I was assigned was unacceptable. It smelled old and like mildew, the A/C barely worked, the toilet had urine on it, the sink was dirty, and tissue had been left in the bathroom. The conditions were so poor that I requested a refund and left.

I also stopped eating the complimentary breakfast after seeing the breakfast attendant handling food with bare hands. The bagels also appeared stale. That experience made me uncomfortable with the food service.

I hope management improves housekeeping, room inspections, maintenance, and food handling practices so future guests have a better experience.

10/10

Exceptional

27 Jul 2026

Wayne

Great hotel

8/10

Excellent

26 Jul 2026

Christina

Front desk clerk so helpful and friendly

2/10

Poor

25 Jul 2026

Krystal

car was broken into, staff told police that cameras weren’t working even though there was a camera faced right at my car. would stay again if i had a better experience because room was good & clean.

10/10

Exceptional

24 Jul 2026

Wayne

Perfect stay

8/10

Excellent

24 Jul 2026

Rosa

Small and cheap hotel.

10/10

Exceptional

20 Jul 2026

Dionne

My room is clean however it smelled a little smoky so perhaps someone who had smoked us in the room prior to me. The staff is very courteous and helpful. The breakfast was great and the parking I felt safe. I would definitely recommend this hotel. There’s lots of stuff to do nearby. The hotel price was definitely affordable. Looking forward to being here again.

Business Self

2/10

Poor

17 Jul 2026

Alex

First night, first room smelled like mildew. Room was changed to a cleaner room. Next morning after being gone for hours we come back to hotel room to find a pile of wet poop in our closet and the room now smelled like mildew. Apparently the staff had come in to “clean up”and change towels but no one knew how it got there. Room was changed to a cleaner room with their apologies. Next night while using the microwave we find a sex toy poking out from behind it. When turned into the staff the manager was sure to let me know that he has never had anything like this happen before in 15 years so obviously we were the cause of all these issues. My husband, myself, our 5 year old and our 6 year old apparently pooped on the floor AND brought a sex toy on our vacation and then chose to re pack our entire room and move to another room AFTER we had been out in the sun for hours. WOW. We did recieve 69 dollars in compensation. 🙄Obviously we won’t be returning. Other than the General Manger who was too busy worrying about his reputation rather than the comfort of his guest and the cleanliness of his hotel, the rest of the staff were wonderful, very helpful and very nice.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Gregory

Loved it!

10/10

Exceptional

15 Jul 2026

Davika

Clean room. Staff friendly. Breakfast was good.

Family_with_children

6/10

Pleasant

15 Jul 2026

Ysatis

We did have to switch our room twice because the first room had a dirty shower floor and the second room had a whole family of gnats and some kind of insect living in there… But the third room was very nice clean spacious so they just need to keep up with the consistency of each room. And another note is that all of the rooms and showers were different. It was really weird and they were all on the same floor. Not sure if that’s important to y’all but it’s important to me.

Family

10/10

Exceptional

14 Jul 2026

Tao

no hottub

Business

8/10

Excellent

13 Jul 2026

Aaron

Overall nice place to stay

Business

10/10

Exceptional

13 Jul 2026

Dionne

I’ve stayed at this location for work and always felt safe, comfortable and cared for. The front desk concierge ( Hispanic, glasses) is excellent, she always has a smile and great attitude and super helpful. I highly recommend this location for your stay.

10/10

Exceptional

13 Jul 2026

Wayne

The staff was very nice

Self

10/10

Exceptional

10 Jul 2026

FABIAN

Staff was very nice. Great overall.

10/10

Exceptional

09 Jul 2026

Mark

Breakfast buffet was good. Location was close to convention center but you couldn’t walk. You had to take a car or uber

Self

8/10

Excellent

08 Jul 2026

Les

Hotel is mediocre. I stayed here when it was branded as a Fairfield Inn. It's an older hotel that has been re-modled, but still looks like an older hotel in some respects. The breakfast is basic and sub par. We skipped it the second day. The gym was also very basic and not air conditioned well.

The staff were helpful and efficient. The room was cleaned well and generally satisfactory for a stay. I wouldn't rush to stay here again, but I wouldn't avoid it either.

2/10

Poor

03 Jul 2026

Franco

Hotel viejo con olor en las alfombras. No volvería

Family_with_children

10/10

Exceptional

02 Jul 2026

Ashley

The front desk Maddie was the absolute best and so friendly and helpful! I cannot express how impressed I was by the cleanliness of the entire hotel. The breakfast was phenomenal! Just overall excellent service! It was the best experience and we will be back. Thank you all so much!

Family_with_children

6/10

Pleasant

01 Jul 2026

Raven

Very outdated
Water marks on ceiling and walls
Cracks all over the floors
Ran down air conditioner- Blew well but I was terrified to turn it on at first honestly..

More like a motel that thankfully had no pests. Even though it may look like it..

NO POOL, to anyone who was booking looking forward to a pool there isn’t one, it’s a picture shown on the website but in the description of the hotel it’s not listed in the amenities.. one of the reasons I choose it..FYI

Got woken up by a fire alarm at the crack of dawn because they were cooking in the kitchen, that is wayyy too much. Imagine being jilted out of your sleep to everyone evacuating and there just like oh we’re just making breakfast 😩 No staff was there directing or saying everything’s okay, no staff was informative or going out of there way as customer service should be especially in hospitality.

It’s not bad if you need to stay somewhere on a budget but not for long if you’re looking for a beautiful place with nice friendly staff. You may want to skip this one

Self

2/10

Poor

30 Jun 2026

Mason

I had to stay at this Best Western Plus, and it was one of the worst hotel experiences I’ve had. Nearly every room I was put in had a problem, and I ended up being shuffled from room to room multiple times trying to find one that actually worked.

The breaking point was my last room, where the toilet was clogged. There was no maintenance on site to fix it, so I had to go buy a plunger myself and deal with it on my own, not something you expect when paying for a hotel stay.

One night around 4:30 AM, the fire alarm went off by mistake, and every guest had to stand outside on the street in their pajamas for 30 minutes while staff figured out the issue.

On top of that, I left a small bag behind containing a silver ring. When the bag was returned to me, the ring was missing. I can’t say for certain what happened, but it’s hard not to feel like items go missing from guests’ belongings here.

Many of the rooms also don’t come with a microwave, which is a basic amenity I’d expect for any stay longer than a night or two.

Between the constant room issues, lack of on-site maintenance, safety mishaps, and a missing personal item, I can’t recommend this hotel.

10/10

Exceptional

30 Jun 2026

Dionne

Since I’m a night shifter at a nearby hospital I requested a late check out and the staff was very accommodating, the location was great, staff professional and courteous and the most important part was that I felt SAFE at this facility.

Self

4/10

Poor

28 Jun 2026

Shiva Kumar

The AC in the room making lots if noise that made night sleep so diturbed

Family_with_children

2/10

Poor

27 Jun 2026

Jagan

The bed sheets were not clean and door was not locking properly the bathroom door and also the room door

Self

2/10

Poor

24 Jun 2026

Anna

No

6/10

Pleasant

22 Jun 2026

Helena

The hotel is an old hotel remodeled. Small elevators and there was a little stitch. Overall good for one night or last minute result.”

Family_with_children

6/10

Pleasant

15 Jun 2026

Francisco

El personal y el servicio fue excelente. Mi única nota negativa fue que las locetas del baño de mi habitación estaban rotas y/o despredidas, lo cual, ocasionó que necesitara tener mas precuación al utilizarlo (para no cortarme en el pie).

Self

6/10

Pleasant

10 Jun 2026

Jesse

The bathroom shower had hair from previous guests. The floor of the shower was very cracked and rust on the shower. The continental breakfast had gnats flying around the tables.

Friends_and_family Friends

2/10

Poor

08 Jun 2026

Erin

It was near work that I must travel to on my own dime from 3+ hours away weekly… they were stacking $300 holds on top of the pre-paid stays, and at one point there were $900 in “holds” total , which was ridiculous. Other hotels in the area hold $50, of no more than $100 for incidentals. It took forever (more than 7-10 days) for the holds to release. I’m staying elsewhere.

Self

10/10

Exceptional

07 Jun 2026

Michael

Nice place! Would stay again!

4/10

Poor

05 Jun 2026

Ivania

El cuarto estaba bastante limpio pero muy descuidado. Para viajar uno solo, es un poco wear. El piso del baño muy quebrado, y pues el señor de la recepción muy poco atento a explicar donde estaba el gym, por atender otros clientes. El gym estaba descuidado, sin toalla.

Self

10/10

Exceptional

04 Jun 2026

Oscar

Excellent, Clean room and parking, management 5 stars

8/10

Excellent

04 Jun 2026

Amit

Nice place to stay overnight .

10/10

Exceptional

04 Jun 2026

Miguel

The location was perfect for us. Parking was adequate and staff was friendly & attentive.

Family

8/10

Excellent

03 Jun 2026

Angela

.

Partner

10/10

Exceptional

03 Jun 2026

Henry

Clean room

Self

10/10

Exceptional

03 Jun 2026

Oscar

Karina the manager, rodolfo and Jessica were Amazing thank you so much for keeping people like them

10/10

Exceptional

03 Jun 2026

Oscar

Karina the manager is excellent person she treated me like I was at home, Rodolfo as well, and Jessica from the cleaning staff was so nice and friendly. The hotel should keep people like them forever

Self

6/10

Pleasant

02 Jun 2026

April

Staff was friendly and it was easy to check in and out. Parking was fine. Rooms were clean but dated. Tub was a little weird and dated, plus it would not drain. Fine for a quick overnight stay but wouldn't be my go to. Nice price and good location.

Family

6/10

Pleasant

31 May 2026

Stephanie

The property was just okay.

Family_with_children

10/10

Exceptional

31 May 2026

Elizaberh L

Clean, comfortable room. Air conditioner working well. Great breakfast. Highly recommend.

10/10

Exceptional

29 May 2026

Madisyn

staff super friendly. need red doritos tho😂 my wife had the blue ones and i wanted red. ended up getting cape cod salt and vinegar chips instead. they were good.

Partner

6/10

Pleasant

28 May 2026

Larry

hotel is clean but dated.

Self

2/10

Poor

28 May 2026

Juan

the propert charged me $250.00 for a smoking fee.... I DO NOT SMOKE nor did I SMOKE in your room. This is a scam from the property managers to rake more revenue in.

Additionally, they held another $250.00 on my credit card + $25.00 for over a week. This is aweful.

When confronted about the fraudulent charge, the staff was not helpful at all and deflected to management who were never available.

It is my worst experience in hotels.

Self

8/10

Excellent

26 May 2026

Tracey

The hotel was good, and the bed was comfortable.
The room was a handicap room that they put us in, so there wasn't any counter space in the bathroom, which was a problem, but we made it work.

The TV didn't work, so they put us in a different room, but once we got in the room, I kid you not, there were no light bulbs in the lamps, so we went back to the original room, and they had maintenance fix the TV the next morning.

I went down to the front desk the next morning and asked for extra towels and was told abruptly NO. We are full tonight, so we don't have any extra to spare. I told her that we didn't have any maid service that day, and she said that we must've had a privacy sign on the door, which I told her we didn't, and she still continued to say that was the only reason we wouldn't have had service.

I went upstairs and saw one of the housekeepers, and asked her for towels, and she gave them to us.

It's not a bad hotel, especially for the price; they just need to be trained on how to talk with their guests, because some guests might not be as courteous as I was.

Partner

8/10

Excellent

26 May 2026

Laura

Room was clean staff was nice. Breakfast was great. Only problem is the fire alarm went off twice one morning and scared us awake. No fire just a malfunction.

Partner

10/10

Exceptional

25 May 2026

Jessica

Staff was nice

Family_with_children

10/10

Exceptional

25 May 2026

Henry

The cleanliness of the hotel room. The breakfast and coffee in the morning was great.

6/10

Pleasant

25 May 2026

Joshua

You kinda know what you're getting into with a budget hotel, and Best Western tends to be the most consistent in its decency, this one fits the bill.

Room and bathroom were clean and relatively updated if worn around the edges, would have rated higher except for the giant dying cockroach I found on the carpet.

I'm fully in favor of pump soap/shampoo in hotel showers, but these were empty and I ended up washing with conditioner.

They ran out of breakfast on one of the days so there was a lull with people waiting, but it was decent food and selection for a budget hotel.

I'd probably stay there again, just always manage expectations.

Self

10/10

Exceptional

25 May 2026

Dany

Very clean very quiet

Friends

4/10

Poor

21 May 2026

EZIEKEL

Public information system seems dormant. Wifi terribly. Breakfast limited menu. No micro in room. Only one elevator. Police response to removal of a vagrant took too long.No brochure in lobby to show places of interest in area.No transport from airport to hotel.

Family

10/10

Exceptional

21 May 2026

Micayla

We had a very brief stay, but the room was clean and the breakfast was good.

Friends

2/10

Poor

20 May 2026

Angela

No room available when I went, had to go somewhere else

Self

8/10

Excellent

19 May 2026

Saundra

The breakfast was good and some nice surprises on the menu. Biscuits with sausage gravy and sausage Patties. Huge tasty waffles and fresh fruit. A yogurt bar with chopped fruit. Muffins bagels and all the fixings. Milks and juices (bottled) were great. The beds and pillows were very comfy and clean so we slept well. Only set back was the shower was not as clean as I would’ve liked. Hairs all over the walls as if it was mopped. The bottom of the tub was slimy and slippery. We have stayed here before and never noticed this. I would never pick a hotel with a nasty shower so that leads me to believe it was clean on our first visit. I will definitely give this location another try.

Partner

2/10

Poor

18 May 2026

Gabriela

Dirty. Ugly smell. Breakfast options very extremely limited. Cleaning lady rude. Night shift dude with attitude . Pics on here are nothing really to what it really is when you get there from my experience. I wouldn’t go back. & I do NOT recommend. Needs better maintenance, better customer service, needs to be remodeled. Do better.

Partner

8/10

Excellent

18 May 2026

Asif Mahmood

Should have airport shuttle

Family_with_children

10/10

Exceptional

18 May 2026

Megan

Room was very clean except for a spider that was there. Breakfast was good.

Self

10/10

Exceptional

17 May 2026

Vasquez

Everything was amazing, staff was very polite, breakfast was amazing, the rooms were very clean and comfy during our stay for our daughters cheerleading competition. Will definitely stay here again if we ever go back to Dallas

Friends_and_family Family

10/10

Exceptional

17 May 2026

Eric

Clean rooms staff was excellent

8/10

Excellent

16 May 2026

Vincent

would like more selection for breakfast

Self

10/10

Exceptional

15 May 2026

Monika

Very good experience for a very affordable prize. Supper happy with the hotel.

Self

2/10

Poor

14 May 2026

Tabatha

Blood on the floor, was switched to a different room the new rooms AC did not work. I went back to the desk for help and the Manson staff was a total rude jerk she asked questions like I was not competent enough to know how to work the AC unit.

Family_with_children

10/10

Exceptional

13 May 2026

Jermydrell

Loved it

10/10

Exceptional

12 May 2026

Yaritza

Excellent!

Family_with_children

10/10

Exceptional

11 May 2026

Shalaya

Clean Room and nice staff!!

10/10

Exceptional

09 May 2026

German

Great place

10/10

Exceptional

08 May 2026

Cathi

Helpful and friendly staff!

Self

8/10

Excellent

06 May 2026

Heather

Na

Family_with_children

10/10

Exceptional

04 May 2026

Ailine

Totally recommend! The rooms are clean, breakfast was really good. Nice area.

Family_with_children

8/10

Excellent

03 May 2026

Becky

Convenient location

Partner

10/10

Exceptional

03 May 2026

lokesh

Good

10/10

Exceptional

30 Apr 2026

Stephan

Nice staff

Self

10/10

Exceptional

30 Apr 2026

Hadiyo

everything was nice

Family

10/10

Exceptional

29 Apr 2026

Cindy

great

10/10

Exceptional

29 Apr 2026

Richard

The room was very clean and the bed was comfortable to sleep in.

Family

10/10

Exceptional

27 Apr 2026

Syna

This hotel is clean and you have control of an individual thermostat. They have stand up showers with sliding glass doors. My experience with the staff was exceptional.(especially Maddy)

Self

10/10

Exceptional

27 Apr 2026

brenda

Very nice

8/10

Excellent

26 Apr 2026

Becky

Easy access to all restaurants and highways

Partner

8/10

Excellent

25 Apr 2026

Bianca

Nice building and clean room. Staff member at check-in was not very welcoming.

Partner

8/10

Excellent

24 Apr 2026

George

Maddy was awesome great customer service always helpful and friendly. Never had a bad experience with her or any of the staff for that matter. I’ve stayed here about 20 to 30 days in the last two months for work and I am never disappointed.

Self

10/10

Exceptional

23 Apr 2026

Mason

This is my third time in one month, and without thinking twice this is one of the best hotels I’ve stayed in Dallas and Texas in general.
The staff are amazing, the room service is above and beyond, location is perfect and close from everywhere, and super safe.

Highly recommend 👍👍👍👍👍

Family_with_children

6/10

Pleasant

22 Apr 2026

Diana

The \"buffet\" was limited and breakfast items (eggs and biscuits) were cold; minimal choices of foods. Airport shuttle temporary out of operation and fortunately light rail nearby.
Staff was great and helpful.

6/10

Pleasant

21 Apr 2026

Lashana

Breakfast was ok.

Self

10/10

Exceptional

20 Apr 2026

Nicholas

Breakfast was great, wasn't the same thing every day.

10/10

Exceptional

19 Apr 2026

George

I come here often for work and I stayed at other hotels. I have recently started staying here and I will not be staying anywhere else. Maddie and the staff here are super helpful and are always accommodating anytime I come to town no matter the time the housekeepers are friendly and it is very accessible to everything. My company stays here exclusively now.

Self

4/10

Poor

17 Apr 2026

Dastagir

Carpet was veey bad, smoking smile allover.

Friends_and_family Family

4/10

Poor

16 Apr 2026

Andres

Fire alarm went off early in the morning. Bad way to wake up.

Self

10/10

Exceptional

15 Apr 2026

REBECCA ALISHA

My husband and I had a great clean environment , breakfast was great wonderful costumer service.

Partner

10/10

Exceptional

15 Apr 2026

Crystal

It was great

6/10

Pleasant

13 Apr 2026

Seth

It was clean and a good value. The guy who checked us in was maybe the least friendly person I’ve met. We got in late and a few people hanging around in the parking lot was a little uncomfortable

Family_with_children

10/10

Exceptional

10 Apr 2026

Crystal

It was wonderful

10/10

Exceptional

08 Apr 2026

Habib

Yes

10/10

Exceptional

08 Apr 2026

Emajane

very clean , a quick check in

Self

8/10

Excellent

07 Apr 2026

karina

Clean room, really good bed , need a bathroom upgrade

Partner

10/10

Exceptional

05 Apr 2026

Austin

Perfect location

Partner

10/10

Exceptional

31 Mar 2026

Rama Krishna

I had an excellent stay and would highly recommend this place to anyone planning a trip. The property was clean, well-maintained, and very comfortable. The location was perfect, making it easy to access nearby attractions, restaurants, and transportation.

Partner

10/10

Exceptional

29 Mar 2026

Maria

Everything was great, clean room, breakfast & parking.

Friends

10/10

Exceptional

29 Mar 2026

Asad

Very good

Friends

8/10

Excellent

27 Mar 2026

Shahriar

Nice and clean room with lovely smell. Good breakfast. While some staffs are really nice, one guy was pretty rude - the receptionist in night duty. One of the lights wasn't turning off at night, which ruined our sleep for that night.

Partner