The Ritz-Carlton Dallas, Las Colinas

United States , Dallas - TX
IRVING, TEXAS, 4150 North Macarthur Blvd
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100 reviews shown

8/10

Excellent

20 Mar 2026

Tyler

Very nice and the staff were exceptional. Our room was extremely dusty especially the blinds to the balcony. A bathroom light was flickering and the shower head leaked. Great place just not quiet 5 stars.

Family_with_children

8/10

Excellent

25 Feb 2026

Rosina St

Rooms are small, no double sinks in bathroom.

Family

4/10

Poor

18 Feb 2026

Johnny

The transportation fleet at hotel forgot to pick myself up at airport, also made another appointment for departure and never followed through also. The bathroom had no towels or wash clothes for 2 days.

Partner

10/10

Exceptional

16 Feb 2026

Scott

Great hotel wonderful service!

Friends_and_family Family

4/10

Poor

06 Feb 2026

Adam

Just an extremely dated property. Not even close to what we expect from Ritz Carlton. We will not be back.

Leisure Partner

8/10

Excellent

22 Jan 2026

Jennifer

Room was clean and staff was great. The room had a bit of an old odor which was off-putting

8/10

Excellent

15 Dec 2025

Wally

The staff at the Ritz were absolutely amazing

Leisure Partner

10/10

Exceptional

11 Dec 2025

Claus

This hotel is 100% up to the Ritz-Carltons high standard, service was super room was super. So YES we are absolutely coming back next time we are in Dallas - 6 star hotel if it was possible!

Business Partner

10/10

Exceptional

18 Nov 2025

Nicole

Megan greeted us with a smile and quick check in. She explained the amenities and asked if we needed assistance with anything. Our room was beautiful and clean. The beds were comfortable and the morning coffee on our private balcony was perfect.

10/10

Exceptional

15 Nov 2025

Nasser

5 Stars!

10/10

Exceptional

17 Oct 2025

John

Best spa in the country

Business_and_leisure Partner

10/10

Exceptional

08 Oct 2025

Peter

beautiful hotel

2/10

Poor

02 Oct 2025

jerry

First room full
Of perfume. Second room toilet full of poop. Was told if it doesn’t flush down call back. Was told I have to figure out how to order room service via TV and that I was welcome to come downstairs to get a newspaper when asked if any available. Also, price raised $159 day before or lose my original payment. About $1000/night for horrific service. Bonus points is the response. A full refund is in order. I miss the old Four Seasons.

Business Self

10/10

Exceptional

27 Sep 2025

Elizabeth

Staff was amazing. Concierge staff was 5 and was instrumental when my phone broke in facilitating the shipment my new phone and keeping it charged on a bed when it couldn’t be charged from the port. Will def stay here again when in Dallas

Partner

10/10

Exceptional

21 Sep 2025

John

Great staff. Family friendly. Pet friendly.

8/10

Excellent

15 Sep 2025

Rex

Our stay at the Ritz Carlton las colinas was ok. I was meaning to book the downtown property but guess I misread the listing and neither Expedia nor RC would let me change it. So we were a bit further out than we hoped but it was not a bad commute so we were relieved.Every person from the hotel staff were extremely attentive to our minimal needs. Great friendly attitudes that are happy to help any way they can. I don’t play Golf but the huge swimming pool was fantastic with very little ppl traffic making it easy to relax. My only complaint is the cost of the restaurants in the quality of the food. I’m honestly pretty easy to please for the price of their food. You think it would be top gourmet quality, but it was far from it. It was cold actually. They have a breakfast buffet beware and make sure you know what you’re getting into before you order it. When I got the receipt, I had absolute sticker shot. I got a fall into the IHOP. And back it had been food. I mean, hotels are expensive, but they seem even worse than average. Other than that we had a great time.

Leisure Partner

10/10

Exceptional

09 Sep 2025

Scott

Wonderful!!!

We are very happy with our stay, and the spa was amazing! We will definitely be staying here in the future.

Partner

10/10

Exceptional

11 Aug 2025

Nicole

Restful

4/10

Poor

27 Jul 2025

WILLIAM

The property is insufficiently updated.

Leisure Family

6/10

Pleasant

20 Jul 2025

Shanta

We stay there and I was disappointed in the room we were in bc we had limited space due to an extra table they had the refrigerator on. I made a complaint and didn’t receive any incentive for our inconvenience! They blamed it on housekeeping. It’s not worth the price. I’ve stayed at an Aloft for 120 dollars and it was nicer. I don’t recommend this hotel. The restaurant inside the hotel is amazing great customer service and food!!

Leisure Friends

6/10

Pleasant

06 Jul 2025

Jason

It did not feel like a a Ritz Property. We were in area that was part of a private club. It was not the normal Ritz Carlton way!

Leisure Partner

10/10

Exceptional

29 Jun 2025

Kayla

Will be back

I had an amazing overnight stay. All of the staff were happy to be at work and super courteous. My room was comfortable, clean and quiet. The bathroom was amazing and spacious. Customer service is top tier!

Friends_and_family Friends

10/10

Exceptional

24 Jun 2025

Terry

One of best hospitality i ever had

10/10

Exceptional

03 Jun 2025

Cindy

Beautiful property, amazing service and excellent hospitality.

Business_and_leisure Self

10/10

Exceptional

27 May 2025

Paula

This is a beautiful property with a beautiful outdoor space and pool. Delicious food and great service.

Leisure Family

10/10

Exceptional

07 May 2025

Wendy

My family and I really do enjoy the pool at the Ritz Carlton.

Friends_and_family Family

10/10

Exceptional

10 Apr 2025

Deanti

Leisure Partner

10/10

Exceptional

22 Mar 2025

Michelle

Everything was absolutely amazing! Would definitely recommend!

10/10

Exceptional

21 Mar 2025

karla

Beautiful

10/10

Exceptional

02 Mar 2025

donald

I cannot say enough wonderful things about our stay at The Ritz Carlton Las Colinas! From the moment we arrived, the staff went above and beyond to make us feel welcomed and cared for. Jason at the front desk was an absolute gem—so kind, thoughtful, and genuinely attentive to our needs. When they learned about my fiancé’s dog passing recently, they left a touching gift in our room as a condolence, which meant the world to us. The entire team was incredibly courteous, and the level of service was impeccable. The property itself is stunning, but it’s the people who truly make this place special. We’ll be back without hesitation—5 stars all the way!

Leisure Partner

10/10

Exceptional

23 Feb 2025

Deanti

It was amazing stay!!

10/10

Exceptional

17 Feb 2025

Roderick

Great place

Awesome staff beautiful place. Great food

Partner

10/10

Exceptional

05 Feb 2025

Brandy

We had a villa on the golf course and it was beautiful!

Leisure Family

10/10

Exceptional

26 Jan 2025

Rodney

Perfect Everything

The nicest Ritz I’ve ever stayed at. Beautiful pool area, beautiful villas, beautiful dining room and outside fireplace sitting area was perfect. The staff is over the moon. So accommodating and friendly. Whatever we needed they made it happen and we seemed to have been very needy this trip traveling with an3 month old… We will definitely be back to
Dallas and when we do we will definitely stay here again!

Business

10/10

Exceptional

26 Jan 2025

Mary

Very clean and good customer service

6/10

Pleasant

13 Jan 2025

Albert

Not worth the price

10/10

Exceptional

30 Dec 2024

Martin

Outstanding service, beautiful infrastructure.

Leisure Family

10/10

Exceptional

11 Dec 2024

Briana

The Las Colinas area is gorgeous. The Ritz property on the golf course blends in and looks great. We had a great visit and throughly enjoyed our stay. The property is beautiful and the atmosphere was very relaxing. We had great food, drinks, and experience at Knife Italian. There was a bit of a wait for room service at times, but the food was delicious. 10/10 over all.

Leisure Family

10/10

Exceptional

30 Nov 2024

Keith

I expected the stay to be good, but R-C, Los Colinas exceeded that expectation. Clayton is the best in the business.

Leisure Partner

10/10

Exceptional

13 Nov 2024

ROBERT

Business

8/10

Excellent

23 Oct 2024

Shaleen

They need to install blackout curtains on the windows.

10/10

Exceptional

15 Oct 2024

Jeanette M

Great experience

Business_and_leisure Self

10/10

Exceptional

19 Sep 2024

Paula

This is one of the most beautiful properties in the Dallas/Fort Worth Metroplex with a beautiful pool and wonderful restaurants and bars. Staff is top notch.

Leisure

6/10

Pleasant

07 Sep 2024

James

Late night menu was mentioned being 24/7. Menu was wrong. Times are wrong. Phone didn’t work. Called from cellphone and no one answered. Had to walk downstairs just to be told there were “cold cuts” available. Staff was great and handled it well. But super disappointing food.

Leisure Partner

10/10

Exceptional

02 Sep 2024

Katherine

The staff was accommodating and friendly. I love the bedtime service I received. The service overall was excellent. I did not like paying for self-parking.

Leisure Self

10/10

Exceptional

16 Aug 2024

Maggie

Stayed here for two days before heading to Spain and Budapest. Out of other 5 star hotels this was the best luxury hotel.

Leisure Partner

8/10

Excellent

09 Jul 2024

Shirley

Our stay was very relaxing and enjoyable as usual, the staff were attentive and helpful. The 2 things that were an issue were the loudness of the music at the pool and the replacement of a door and frame on the 5th floor two doors down from us that took 2 days to complete. The banging and drilling was very loud and relentless and we had no prior warning about it.
With regards to the music played at the pool, I was talking on the phone before it started up for the day and actually had to finish the call as the person on the other end could not hear me. As this was durning the week and there were only 3 people at the pool it would have been much more pleasant if the music had been softer.

Leisure Partner

10/10

Exceptional

23 Jun 2024

JENNIFER

Pool was not open this time of year

Leisure Family_with_children

10/10

Exceptional

16 Jun 2024

Sarah

great for family. the only negative was tuve construction around the pool but certainly will be even better when finished. loved it . amazing workout facility and spa

Leisure Family

10/10

Exceptional

03 Jun 2024

Brandi

The staff made this one of the most memorable stays I’ve ever had away from home. The turn down service, the room service, opening doors for guests, just their willingness to please you and make you feel like royalty. I am so grateful for their service.

Leisure Partner

10/10

Exceptional

28 May 2024

Andres

Great service and excellent quality!

Business Partner

10/10

Exceptional

19 May 2024

Clarence

Wonderful Hotel

Our stay with the Ritz Carlton Las Collinas was so enjoyable. The property is beautiful and the staff was so willing to go above and beyond to make the experience a pleasure. We will be staying at this hotel when we travel to Dallas.

Partner

10/10

Exceptional

24 Apr 2024

Savanna

Absolutely gorgeous property!

Leisure Partner

4/10

Poor

21 Apr 2024

Joanne

Disappointing that the swimming pool was unable to be used due to construction. Limitations for children at the property

8/10

Excellent

21 Apr 2024

Megan

We were delayed from DFW due to the airport shutting down due to weather and Tabatha at the front desk was very an accommodating and very friendly! If I’m ever in the Dallas area I would definitely stay there again

Partner

2/10

Poor

21 Mar 2024

Brian

Woke up early in the morning to jack hammering. Entire place is under construction - couldn't go outside - scheduled massage and spa closed - massage is in vacant hotel room. No disclosure about construction activity. Basically no amenities. Should be closed until construction is complete!

10/10

Exceptional

21 Feb 2024

Barry

Great staff and terrific, warm service

Business_and_leisure Partner

10/10

Exceptional

16 Feb 2024

Henry

Amazing service and great quality

Business Friends

10/10

Exceptional

15 Feb 2024

Subhi

Excellent stay. There was construction during our stay but that did not really affect our stay. The only negative aspect was that at no point were we told there was resort fees (and you wouldn’t expect them especially when the facilities were closed for construction) but on check out it was mentioned for the first time that we had $45 for each day. Obviously very disappointing as otherwise it was a great stay.

Leisure

10/10

Exceptional

06 Jan 2024

Zoe

Excellent resort, my husband and I very happy . See you soon

Partner

10/10

Exceptional

29 Dec 2023

Veronica

This is such an amazing property! We stayed one night but wish I could have stayed more.

Leisure Family

6/10

Pleasant

16 Dec 2023

Amber

They need to FULLY disclose that this property is being fully under renovation. Lots of blacks tarps and a lot of areas unusable.
Finding menues for the restaurants are impossible or wrong. You have to walk to the restaurants. Then the food wasn't amazing - which is sad since you spend a small fortune on it.
We got stranded at the hot tub FOREVER because there were no towels and it was freezing! Luckily i had my cell, but i had to call them twice. :(
We got next to a joining room, and the doors are way to close together. I kept thinking someone was walking into our room!
The room was nice! The beds were comfy and loved the balcony.
This was a night for me to have fun with my kids, so i was super sad the indoor pool was closed. Again this should have FULLY disclosed.

Leisure Family

10/10

Exceptional

15 Oct 2023

Celia B

It may be a lot of money, but it is so worth it . My favorite part was the sport complex. Me and my mom enjoyed this hotel and would come back. Best hotel ever.

Sincerely, Lilli P.S. I am 9years old

8/10

Excellent

02 Oct 2023

Jihun

The resort was the best at DFW area about ten years ago. But, now it is not as good as it was.
There are a lot of road construction around the area and the some parts of property is in construction. These are not convenience for me.

Business_and_leisure Self

10/10

Exceptional

01 Oct 2023

Douglas

Nice!

Leisure Family

10/10

Exceptional

30 Aug 2023

JAIME

My room wasn’t ready by guaranteed time but the Service Recovery was amazing

10/10

Exceptional

27 Aug 2023

Bonnie

This is a top notch, beautiful place. I have never stayed at a resort like this, you definitely get pampered and taken care of

Leisure Partner

10/10

Exceptional

10 Aug 2023

Karen

Gym was awesome! Staff was servant hearted.

Business_and_leisure Family_with_children

8/10

Excellent

01 Aug 2023

jason r.

Property was nice, but lots of construction in and around the Resort right now. Due to Ritz-Carlton buying and renovating the original Four Seasons property

Leisure Family

10/10

Exceptional

26 Jul 2023

Bryce

Very friendly and helpful staff

Leisure

10/10

Exceptional

08 Jul 2023

lovejit

Calm and quiet place for a peaceful staycation!!!

4/10

Poor

30 Jun 2023

DAVIDE

OLD

Business

8/10

Excellent

22 Jun 2023

Stephanie

Great resort, but lots of construction.

Business

10/10

Exceptional

19 Jun 2023

Nneka

The resort has everything, food, huge pool, gym, basketball court, and all the staff were excellent!!

Leisure Family

10/10

Exceptional

05 Jun 2023

JEFF

Truly exceptional customer service!

Leisure Partner

10/10

Exceptional

09 May 2023

Rachel

everyone was so kind to us after a terrible travel day

Leisure

10/10

Exceptional

27 Apr 2023

Levi

My wife and I celebrated our first year engagement anniversary. Had a fantastic time there together. We will definitely be back!!

Partner

10/10

Exceptional

11 Apr 2023

Mala

Enjoyed a fabulous stay at Las Colinas Resort over the long weekend. The staff went above and beyond to assist us, especially Jonas (I hope I have his name right- the tall waiter at Law Restaurant) when I thought I had lost my cell phone.

I would highly recommend this resort to anyone visiting the Dallas area. I’m certain that the upcoming renovations will also enhance this outstanding resort.

Thank you for a great stay!

Leisure Family

10/10

Exceptional

03 Apr 2023

hamed

Amazing property
Needs update

Leisure Family

10/10

Exceptional

20 Mar 2023

Cristina

Great Staff

Business Self

10/10

Exceptional

14 Mar 2023

S.Denise

The customer service was wonderful. We will return and have recommend the property to other patrons.

Leisure Partner

10/10

Exceptional

14 Mar 2023

April

Truly exceptional staff and property. From the moment I pulled up to valet to check in, to in-room dining service, every member of the staff was friendly, helpful, and went out of their way to make me feel welcomed. The room was very comfortable with great amenities. I will absolutely stay here again!

Leisure Self

10/10

Exceptional

05 Mar 2023

RENE

Good property, excellent service.

Business Self

10/10

Exceptional

26 Feb 2023

Mayra

Relaxing

Friends_and_family Family

10/10

Exceptional

30 Jan 2023

Verified traveler

Relaxing stay in Las Collins

Excellent stay at Las Colinas Resort.

Partner

4/10

Poor

26 Dec 2022

Verified traveler

Bait and Switch

This was a very disappointing stay! The room.I paid for I didn't get. I was supposed to have was a Villa Suite corner Room with a jacuzzi tub but What I got was just a King room with a roman tub.

They said there was a cook to order in room dinning that didn't have any regular breakfast stuff on the menu.

We are a couple why would I want my husband/ or myself to be in a hot tub with men/ or women only with no couple option.

I thought I was staying at the 4 seasons but they got bought out by another company again disappointing because I should've bern told this information so I could have the option of going some place else.

Partner

10/10

Exceptional

16 Dec 2022

Anthony

The staff at the property was very friendly. There was an issue checking in but it was an error on Expedia not the hotel. The lady at the desk was very helpful in getting the issue fixed. Staff was very friendly and helpful during our stay

Leisure Family

8/10

Excellent

03 Oct 2022

Maria

The property is little older but well maintained and clean. The star of the show is the pool area, which is super relaxing and well kept/serviced. Food and beverage are a let down. There is a pub but it has a very limited menu. LAW, which is the main restaurant, has very poor quality food (service ok). So, I would recommend not eating at the hotel. I had two dogs with me and everyone were super accommodating. Very pet friendly hotel, which was great. The spa is worth trying; very enjoyable experience.

Leisure Pet

10/10

Exceptional

23 Sep 2022

Suzanne

The staff was very accommodating.

Leisure Family

4/10

Poor

19 Sep 2022

Jodi

Dirty room. Old furniture, old decor. Did not look or feel like 5 star hotel . Or 4 star or 3 star .
Very disappointed. Waste of money

Leisure Friends

10/10

Exceptional

27 Aug 2022

Alexis

Excellence around every corner

Amazing service, comfortable rooms, excellent dining and lots of family activities. The indoor sports facility is worth the entire cost of the stay and the atmosphere will leave you feeling refreshed!

Friends_and_family Family

10/10

Exceptional

27 Jul 2022

James

Very clean, staff very friendly and helpful

Leisure Family

10/10

Exceptional

08 Jul 2022

Linda

Resort feel

Leisure Family

6/10

Pleasant

20 Jun 2022

Edward A

Property is older. Staff were very friendly. For the cost we expected much nicer. Golf course is amazing .

Leisure Family

10/10

Exceptional

17 Jun 2022

Shirley

The resort was very relaxing and we spent a great week on holiday. The golf course and the practice facilities are exceptional. The only issue was people blocking off chairs at the pool in order to reserve them and then not using them for 4 hours. There were a few occasions when was no seating at the pool at all. I think this needs to be monitored.

Leisure Partner

10/10

Exceptional

18 May 2022

Michelle

Check in staff and spa staff was amazing
Everywhere smelled good
Pool was clean and relaxing
Gym activities were great
Spa was luxurious
Room was clean and had nice amenities

Leisure Family

10/10

Exceptional

05 Apr 2022

alicia

Great customer service!!

Leisure Family

10/10

Exceptional

29 Mar 2022

brad

Concierge was amazing. Staff was very friendly…very clean and TPC was great

Leisure Partner

6/10

Pleasant

26 Mar 2022

Armondo

pricing way too high for the location and site.

Leisure Partner

10/10

Exceptional

06 Feb 2022

Samantha

We loved it!

My husband and I loved every bit of our stay. We were celebrating our 1 year wedding anniversary and when the staff heard that, they wished us happy anniversary and gave us a complimentary dessert with happy anniversary written on the plate. This was done twice. Once when we ordered room service and another time when we ate at the Law restaurant. The staff all around the hotel were very sweet. Everyone from the people at registration, to the restaurant, to the room service and cleaning staff, to the spa and it’s locker room. They were all so sweet and kind even during an ice/snow storm. I would definitely recommend this place to anyone.

Partner