Name: The Ritz-Carlton Dallas, Las Colinas
Address: 4150 North Macarthur Blvd, Irving, Texas, 75038, US

10/10

Exceptional

19 Jul 2026

Gregory

Excellent hotel and amenities. Staff is outstanding.

Partner

10/10

Exceptional

14 Jul 2026

Jennifer

Great staycation.

4/10

Poor

13 Jul 2026

Paul

This was my first time going to this hotel after reading various reviews about customer service, waiting times for dining, etc. I brought my wife here for a special birthday celebration, and although the concierge did a great job in accommodating special floral arrangements and balloons....... The customer service aspect of the entire trip was very poor. When I asked about clear information regarding to checking out, or the total cost of what is owed to the hotel after my initial deposit, and incidentals were charged, no one could give me a clear answer as to what my true balance will be upon checkout. Even then, as I checked out, I was just given a paper, with no indication that I owed anything. In terms of inside of the room, the decorations, the bedding, the bathroom accessories were great. There was also a spider hanging from outside of the room door and when I approached one of the employees cleaning rooms she quickly called someone to get the spider. I appreciated the sense of urgency but at the same time, a spider??? come on now!!! Dining at the knife restaurant seemed like a great experience. That would probably be the only area in the entire hotel that gave great service and I did not feel like I was being watched or judged. Everywhere else, you get eyes staring at you like you don't belong.

Partner

8/10

Excellent

10 Jul 2026

Ross

Wasn’t the best of the best, as hyped

2/10

Poor

05 Jul 2026

Roza

For ridiculous price for one night in a non luxury hotel the “Ritz” is no longer worth going to. Pool was super dirty early in the morning meaning they had not cleaned it over night. Service was beyond slow and zero staff. Altercations with the staff and guests were embarrassing and really unprofessional. They have cut corners to save money on the most ridiculous things including the “candy bar” for kids that had 3 store bought candies and some Oreos. Not the experience we have had in previous years. At the block party there was no water and it was almost 100* and small flies everywhere, again lack of maintenance on the gold course. I don’t know how anyone can play with flies in their eyes.

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Mary

The pool and outdoor amenities were amazing

Self

8/10

Excellent

02 Jul 2026

Patricia

I had mixed feelings about my stay at The Ritz-Carlton, Las Colinas.

There is a lot to love about this hotel. The property is beautiful, the rooms are elegant and comfortable, and the bed and pillows were exceptional. I slept very well, and the overall ambiance is exactly what you would expect from a luxury hotel.

However, my experience was overshadowed by one major issue. The view from my balcony overlooked construction dumpsters and debris instead of the beautiful surroundings. For a room costing around $1,000 per night, this was extremely disappointing and far below the experience I expected from a Ritz-Carlton.

What made the situation even more frustrating was the hotel’s response. On the day I checked in, I immediately expressed my concern and was told they would try to move me to another room with a better view. Later in my stay, I brought it up again and received the same promise. Unfortunately, nothing was ever done. No one followed up, no alternative room was offered, and I was left feeling that my concern simply wasn’t a priority.

Luxury hotels are about more than beautiful buildings—they are about exceptional guest service. While the property itself is excellent, the lack of follow-through and attention to a legitimate concern was disappointing. When guests are paying premium rates, they should expect both a premium room and service that matches the reputation of the Ritz Carlton

Self

10/10

Exceptional

26 Jun 2026

Lianie

Great hotel!

Family_with_children

10/10

Exceptional

25 Jun 2026

Teri

Wonderful stay! We loved the drinks and snack service by the pool.

Family

10/10

Exceptional

08 Jun 2026

Hugh

We had an unexpected layover due to a canceled flight. Since we did not have our luggage, the staff kindly provided all of the necessary toiletries for us at no additional charge. You were very kind and concerned. The place was beautiful and the rooms were well adorned. We will stay here again someday.

Family

6/10

Pleasant

05 Jun 2026

Paige

The front desk was amazingly kind and helpful. We stayed for one night as a staycation. It was a very vanilla property. The pool, decor, events… all very meh. We were planning on staying two nights and cut our time short and opted to go home.

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Sundi

Exceptionally well maintained and attentive staff. Resort pool includes nice shady and sunny areas.

Partner

10/10

Exceptional

31 May 2026

Gregory

Ritz never disappoints and this location didn't either. Amazing hotel, staff, food options, golf options and pool. The Villas are worth the added expense....very spacious and quiet.

Partner

2/10

Poor

29 May 2026

Cory

I’m a dedicated Marriott: Bon Voy member. I’ve traveled the globe staying at Ritz Carlton locations for decades. Upon arrival the check in was very smooth and was greeted respectfully by the front desk. During my stay the coffee shop located un lobby had the entire system go down so could serve guests. The service pool side and their drinks were exceptionally poor. The tv in the room didn’t work and when explaining I was offered points as a solution. The construction was so noisy it’s impossible to drown out. After attempting to call the fringe desk for nearly an hour with no answer I walked down to share my concerns, but was met with no resolution whatsoever. I was not offered to relocate room. I was not told someone can fix the clearly inoperable TV in the room. I was told “sorry and we can offer you some points”.

This was not the response I’m used to from the Ritz and suggest guests chose another property or location. Easily worst experience I’ve ever had and disappointing for a hotel they claims world class hospitality and service.

Partner

10/10

Exceptional

19 May 2026

Scott

I Love the new upgrades

Partner

8/10

Excellent

20 Mar 2026

Tyler

Very nice and the staff were exceptional. Our room was extremely dusty especially the blinds to the balcony. A bathroom light was flickering and the shower head leaked. Great place just not quiet 5 stars.

Family_with_children

8/10

Excellent

25 Feb 2026

Rosina St

Rooms are small, no double sinks in bathroom.

Family

4/10

Poor

18 Feb 2026

Johnny

The transportation fleet at hotel forgot to pick myself up at airport, also made another appointment for departure and never followed through also. The bathroom had no towels or wash clothes for 2 days.

Partner

10/10

Exceptional

16 Feb 2026

Scott

Great hotel wonderful service!

Friends_and_family Family

4/10

Poor

06 Feb 2026

Adam

Just an extremely dated property. Not even close to what we expect from Ritz Carlton. We will not be back.

Leisure Partner

8/10

Excellent

22 Jan 2026

Jennifer

Room was clean and staff was great. The room had a bit of an old odor which was off-putting

8/10

Excellent

15 Dec 2025

Wally

The staff at the Ritz were absolutely amazing

Leisure Partner

10/10

Exceptional

11 Dec 2025

Claus

This hotel is 100% up to the Ritz-Carltons high standard, service was super room was super. So YES we are absolutely coming back next time we are in Dallas - 6 star hotel if it was possible!

Business Partner

10/10

Exceptional

18 Nov 2025

Nicole

Megan greeted us with a smile and quick check in. She explained the amenities and asked if we needed assistance with anything. Our room was beautiful and clean. The beds were comfortable and the morning coffee on our private balcony was perfect.

10/10

Exceptional

15 Nov 2025

Nasser

5 Stars!

10/10

Exceptional

17 Oct 2025

John

Best spa in the country

Business_and_leisure Partner

10/10

Exceptional

08 Oct 2025

Peter

beautiful hotel

2/10

Poor

02 Oct 2025

jerry

First room full
Of perfume. Second room toilet full of poop. Was told if it doesn’t flush down call back. Was told I have to figure out how to order room service via TV and that I was welcome to come downstairs to get a newspaper when asked if any available. Also, price raised $159 day before or lose my original payment. About $1000/night for horrific service. Bonus points is the response. A full refund is in order. I miss the old Four Seasons.

Business Self

10/10

Exceptional

27 Sep 2025

Elizabeth

Staff was amazing. Concierge staff was 5 and was instrumental when my phone broke in facilitating the shipment my new phone and keeping it charged on a bed when it couldn’t be charged from the port. Will def stay here again when in Dallas

Partner

10/10

Exceptional

21 Sep 2025

John

Great staff. Family friendly. Pet friendly.

8/10

Excellent

15 Sep 2025

Rex

Our stay at the Ritz Carlton las colinas was ok. I was meaning to book the downtown property but guess I misread the listing and neither Expedia nor RC would let me change it. So we were a bit further out than we hoped but it was not a bad commute so we were relieved.Every person from the hotel staff were extremely attentive to our minimal needs. Great friendly attitudes that are happy to help any way they can. I don’t play Golf but the huge swimming pool was fantastic with very little ppl traffic making it easy to relax. My only complaint is the cost of the restaurants in the quality of the food. I’m honestly pretty easy to please for the price of their food. You think it would be top gourmet quality, but it was far from it. It was cold actually. They have a breakfast buffet beware and make sure you know what you’re getting into before you order it. When I got the receipt, I had absolute sticker shot. I got a fall into the IHOP. And back it had been food. I mean, hotels are expensive, but they seem even worse than average. Other than that we had a great time.

Leisure Partner

10/10

Exceptional

09 Sep 2025

Scott

Wonderful!!!

We are very happy with our stay, and the spa was amazing! We will definitely be staying here in the future.

Partner

10/10

Exceptional

11 Aug 2025

Nicole

Restful

4/10

Poor

27 Jul 2025

WILLIAM

The property is insufficiently updated.

Leisure Family

6/10

Pleasant

20 Jul 2025

Shanta

We stay there and I was disappointed in the room we were in bc we had limited space due to an extra table they had the refrigerator on. I made a complaint and didn’t receive any incentive for our inconvenience! They blamed it on housekeeping. It’s not worth the price. I’ve stayed at an Aloft for 120 dollars and it was nicer. I don’t recommend this hotel. The restaurant inside the hotel is amazing great customer service and food!!

Leisure Friends

6/10

Pleasant

06 Jul 2025

Jason

It did not feel like a a Ritz Property. We were in area that was part of a private club. It was not the normal Ritz Carlton way!

Leisure Partner

10/10

Exceptional

29 Jun 2025

Kayla

Will be back

I had an amazing overnight stay. All of the staff were happy to be at work and super courteous. My room was comfortable, clean and quiet. The bathroom was amazing and spacious. Customer service is top tier!

Friends_and_family Friends

10/10

Exceptional

24 Jun 2025

Terry

One of best hospitality i ever had

10/10

Exceptional

03 Jun 2025

Cindy

Beautiful property, amazing service and excellent hospitality.

Business_and_leisure Self

10/10

Exceptional

27 May 2025

Paula

This is a beautiful property with a beautiful outdoor space and pool. Delicious food and great service.

Leisure Family

10/10

Exceptional

07 May 2025

Wendy

My family and I really do enjoy the pool at the Ritz Carlton.

Friends_and_family Family

10/10

Exceptional

10 Apr 2025

Deanti

Na

Leisure Partner

10/10

Exceptional

22 Mar 2025

Michelle

Everything was absolutely amazing! Would definitely recommend!

10/10

Exceptional

21 Mar 2025

karla

Beautiful

10/10

Exceptional

02 Mar 2025

donald

I cannot say enough wonderful things about our stay at The Ritz Carlton Las Colinas! From the moment we arrived, the staff went above and beyond to make us feel welcomed and cared for. Jason at the front desk was an absolute gem—so kind, thoughtful, and genuinely attentive to our needs. When they learned about my fiancé’s dog passing recently, they left a touching gift in our room as a condolence, which meant the world to us. The entire team was incredibly courteous, and the level of service was impeccable. The property itself is stunning, but it’s the people who truly make this place special. We’ll be back without hesitation—5 stars all the way!

Leisure Partner

10/10

Exceptional

23 Feb 2025

Deanti

It was amazing stay!!

10/10

Exceptional

17 Feb 2025

Roderick

Great place

Awesome staff beautiful place. Great food

Partner

10/10

Exceptional

05 Feb 2025

Brandy

We had a villa on the golf course and it was beautiful!

Leisure Family

10/10

Exceptional

26 Jan 2025

Rodney

Perfect Everything

The nicest Ritz I’ve ever stayed at. Beautiful pool area, beautiful villas, beautiful dining room and outside fireplace sitting area was perfect. The staff is over the moon. So accommodating and friendly. Whatever we needed they made it happen and we seemed to have been very needy this trip traveling with an3 month old… We will definitely be back to
Dallas and when we do we will definitely stay here again!

Business

10/10

Exceptional

26 Jan 2025

Mary

Very clean and good customer service

6/10

Pleasant

13 Jan 2025

Albert

Not worth the price

10/10

Exceptional

30 Dec 2024

Martin

Outstanding service, beautiful infrastructure.

Leisure Family

10/10

Exceptional

11 Dec 2024

Briana

The Las Colinas area is gorgeous. The Ritz property on the golf course blends in and looks great. We had a great visit and throughly enjoyed our stay. The property is beautiful and the atmosphere was very relaxing. We had great food, drinks, and experience at Knife Italian. There was a bit of a wait for room service at times, but the food was delicious. 10/10 over all.

Leisure Family

10/10

Exceptional

30 Nov 2024

Keith

I expected the stay to be good, but R-C, Los Colinas exceeded that expectation. Clayton is the best in the business.

Leisure Partner

10/10

Exceptional

13 Nov 2024

ROBERT

Ok

Business

8/10

Excellent

23 Oct 2024

Shaleen

They need to install blackout curtains on the windows.

10/10

Exceptional

15 Oct 2024

Jeanette M

Great experience

Business_and_leisure Self

10/10

Exceptional

19 Sep 2024

Paula

This is one of the most beautiful properties in the Dallas/Fort Worth Metroplex with a beautiful pool and wonderful restaurants and bars. Staff is top notch.

Leisure

6/10

Pleasant

07 Sep 2024

James

Late night menu was mentioned being 24/7. Menu was wrong. Times are wrong. Phone didn’t work. Called from cellphone and no one answered. Had to walk downstairs just to be told there were “cold cuts” available. Staff was great and handled it well. But super disappointing food.

Leisure Partner

10/10

Exceptional

02 Sep 2024

Katherine

The staff was accommodating and friendly. I love the bedtime service I received. The service overall was excellent. I did not like paying for self-parking.

Leisure Self

10/10

Exceptional

16 Aug 2024

Maggie

Stayed here for two days before heading to Spain and Budapest. Out of other 5 star hotels this was the best luxury hotel.

Leisure Partner

8/10

Excellent

09 Jul 2024

Shirley

Our stay was very relaxing and enjoyable as usual, the staff were attentive and helpful. The 2 things that were an issue were the loudness of the music at the pool and the replacement of a door and frame on the 5th floor two doors down from us that took 2 days to complete. The banging and drilling was very loud and relentless and we had no prior warning about it.
With regards to the music played at the pool, I was talking on the phone before it started up for the day and actually had to finish the call as the person on the other end could not hear me. As this was durning the week and there were only 3 people at the pool it would have been much more pleasant if the music had been softer.

Leisure Partner

10/10

Exceptional

23 Jun 2024

JENNIFER

Pool was not open this time of year

Leisure Family_with_children

10/10

Exceptional

16 Jun 2024

Sarah

great for family. the only negative was tuve construction around the pool but certainly will be even better when finished. loved it . amazing workout facility and spa

Leisure Family

10/10

Exceptional

03 Jun 2024

Brandi

The staff made this one of the most memorable stays I’ve ever had away from home. The turn down service, the room service, opening doors for guests, just their willingness to please you and make you feel like royalty. I am so grateful for their service.

Leisure Partner

10/10

Exceptional

28 May 2024

Andres

Great service and excellent quality!

Business Partner

10/10

Exceptional

19 May 2024

Clarence

Wonderful Hotel

Our stay with the Ritz Carlton Las Collinas was so enjoyable. The property is beautiful and the staff was so willing to go above and beyond to make the experience a pleasure. We will be staying at this hotel when we travel to Dallas.

Partner

10/10

Exceptional

24 Apr 2024

Savanna

Absolutely gorgeous property!

Leisure Partner

4/10

Poor

21 Apr 2024

Joanne

Disappointing that the swimming pool was unable to be used due to construction. Limitations for children at the property

8/10

Excellent

21 Apr 2024

Megan

We were delayed from DFW due to the airport shutting down due to weather and Tabatha at the front desk was very an accommodating and very friendly! If I’m ever in the Dallas area I would definitely stay there again

Partner

2/10

Poor

21 Mar 2024

Brian

Woke up early in the morning to jack hammering. Entire place is under construction - couldn't go outside - scheduled massage and spa closed - massage is in vacant hotel room. No disclosure about construction activity. Basically no amenities. Should be closed until construction is complete!

10/10

Exceptional

21 Feb 2024

Barry

Great staff and terrific, warm service

Business_and_leisure Partner

10/10

Exceptional

16 Feb 2024

Henry

Amazing service and great quality

Business Friends

10/10

Exceptional

15 Feb 2024

Subhi

Excellent stay. There was construction during our stay but that did not really affect our stay. The only negative aspect was that at no point were we told there was resort fees (and you wouldn’t expect them especially when the facilities were closed for construction) but on check out it was mentioned for the first time that we had $45 for each day. Obviously very disappointing as otherwise it was a great stay.

Leisure

10/10

Exceptional

06 Jan 2024

Zoe

Excellent resort, my husband and I very happy . See you soon

Partner

10/10

Exceptional

29 Dec 2023

Veronica

This is such an amazing property! We stayed one night but wish I could have stayed more.

Leisure Family

6/10

Pleasant

16 Dec 2023

Amber

They need to FULLY disclose that this property is being fully under renovation. Lots of blacks tarps and a lot of areas unusable.
Finding menues for the restaurants are impossible or wrong. You have to walk to the restaurants. Then the food wasn't amazing - which is sad since you spend a small fortune on it.
We got stranded at the hot tub FOREVER because there were no towels and it was freezing! Luckily i had my cell, but i had to call them twice. :(
We got next to a joining room, and the doors are way to close together. I kept thinking someone was walking into our room!
The room was nice! The beds were comfy and loved the balcony.
This was a night for me to have fun with my kids, so i was super sad the indoor pool was closed. Again this should have FULLY disclosed.

Leisure Family

10/10

Exceptional

15 Oct 2023

Celia B

It may be a lot of money, but it is so worth it . My favorite part was the sport complex. Me and my mom enjoyed this hotel and would come back. Best hotel ever.

Sincerely, Lilli P.S. I am 9years old

8/10

Excellent

02 Oct 2023

Jihun

The resort was the best at DFW area about ten years ago. But, now it is not as good as it was.
There are a lot of road construction around the area and the some parts of property is in construction. These are not convenience for me.

Business_and_leisure Self

10/10

Exceptional

01 Oct 2023

Douglas

Nice!

Leisure Family

10/10

Exceptional

30 Aug 2023

JAIME

My room wasn’t ready by guaranteed time but the Service Recovery was amazing

10/10

Exceptional

27 Aug 2023

Bonnie

This is a top notch, beautiful place. I have never stayed at a resort like this, you definitely get pampered and taken care of

Leisure Partner

10/10

Exceptional

10 Aug 2023

Karen

Gym was awesome! Staff was servant hearted.

Business_and_leisure Family_with_children

8/10

Excellent

01 Aug 2023

jason r.

Property was nice, but lots of construction in and around the Resort right now. Due to Ritz-Carlton buying and renovating the original Four Seasons property

Leisure Family

10/10

Exceptional

26 Jul 2023

Bryce

Very friendly and helpful staff

Leisure

10/10

Exceptional

08 Jul 2023

lovejit

Calm and quiet place for a peaceful staycation!!!

4/10

Poor

30 Jun 2023

DAVIDE

OLD

Business

8/10

Excellent

22 Jun 2023

Stephanie

Great resort, but lots of construction.

Business

10/10

Exceptional

19 Jun 2023

Nneka

The resort has everything, food, huge pool, gym, basketball court, and all the staff were excellent!!

Leisure Family

10/10

Exceptional

05 Jun 2023

JEFF

Truly exceptional customer service!

Leisure Partner

10/10

Exceptional

09 May 2023

Rachel

everyone was so kind to us after a terrible travel day

Leisure

10/10

Exceptional

27 Apr 2023

Levi

My wife and I celebrated our first year engagement anniversary. Had a fantastic time there together. We will definitely be back!!

Partner

10/10

Exceptional

11 Apr 2023

Mala

Enjoyed a fabulous stay at Las Colinas Resort over the long weekend. The staff went above and beyond to assist us, especially Jonas (I hope I have his name right- the tall waiter at Law Restaurant) when I thought I had lost my cell phone.

I would highly recommend this resort to anyone visiting the Dallas area. I’m certain that the upcoming renovations will also enhance this outstanding resort.

Thank you for a great stay!

Leisure Family

10/10

Exceptional

03 Apr 2023

hamed

Amazing property
Needs update

Leisure Family

10/10

Exceptional

20 Mar 2023

Cristina

Great Staff

Business Self

10/10

Exceptional

14 Mar 2023

S.Denise

The customer service was wonderful. We will return and have recommend the property to other patrons.

Leisure Partner

10/10

Exceptional

14 Mar 2023

April

Truly exceptional staff and property. From the moment I pulled up to valet to check in, to in-room dining service, every member of the staff was friendly, helpful, and went out of their way to make me feel welcomed. The room was very comfortable with great amenities. I will absolutely stay here again!

Leisure Self

10/10

Exceptional

05 Mar 2023

RENE

Good property, excellent service.

Business Self

10/10

Exceptional

26 Feb 2023

Mayra

Relaxing